Customer Reviews for U-Haul Moving & Storage of Westminster

Rating:

5.0

Helpful staff.

Rating:

5.0

You have the greatest and most pleasant. Employees.The gentleman that assist me was incredible!!

Rating:

5.0

The staff here was incredibly friendly and helpful. They made it an easy pick up and return. I plan to rent from this location again in the future

Rating:

5.0

.

Rating:

5.0

Excellent customer service.

Rating:

5.0

Nothing.

Rating:

5.0

Retain your current call talkers and store/yard employees. They did an excellent job in a time sensitive situation.

Rating:

3.0

Truck had exhaust leak and we smelled the gas inside. We kept the window open and we smelled all of the gas turn on the AC and we also smelled the gas, was a nightmare ride I even stop at the park just to get smoke free air!!

Rating:

5.0

Very nice customer service!!

Rating:

5.0

Luckily, you guys are right down the street from my house. Quick n e z. All three guys were excellent built the good work thank you

Rating:

5.0

Simple, easy trailer pickup & return process.

Rating:

5.0

Nick and Dan are the most professional and helpful any customer could ask for!! Uhaul is lucky to have you both !! I will gladly rent from them again.

Rating:

5.0

Great service

Rating:

4.0

Everything was good. Ended up returning the truck 1day early. Still was charged for 4 days. After hours return scan code did not work. Down loaded the app and still did not recognize my return

Rating:

4.0

It went smoothly.

Rating:

4.0

The person who helped us at the desk was helpful and friendly. We had a great experience. Returning the truck after hours with the app was a headache. We had a hard time finding our reservations to return the truck, but we called the number and she was able to help us then.

Rating:

5.0

Great service, super quick, very communicative!

Rating:

5.0

=You guys came through nicely. JDK

Rating:

5.0

The installer was great.

Rating:

5.0

Great transaction. Friendly.

Rating:

5.0

Keep up the great work

Rating:

5.0

My opinion none

Rating:

5.0

Service it’s amazing

Rating:

5.0

Great service, my go to location!

Rating:

4.0

The gentleman that helped me was very helpful and polite.....he made everything very easy for me to understand.

Rating:

4.0

Fast and easy experience

Rating:

1.0

I came in to get a trailer light installed, the installing tech wasn't in that day so an appointment was made for 3 days later. I arrived on appointment date at 2 pm, and waited 30 minutes before I was told for some reason the parts was not in stock... they had literally 3 days to make sure of that. I had to wait another hour for someone to run to their huntington branch to grab it, then waited another 30 minutes for install, so I waited over 2 hours for what was a 20-30 minute job.

Rating:

5.0

Appreciate the friendly service

Rating:

5.0

My whole experience with U-Haul was excellent. The truck was clean, well cared for. The checkout process was swift, and the check-in process was very quick as well would highly recommend.

Rating:

5.0

Great job. Hitch and wiring less than an hour

Rating:

4.0

Have mechanic explain before and after what was done.

Rating:

4.0

Nothing i can think of.

Rating:

5.0

I only rented some moving blankets.

Rating:

5.0

Nothing just keep up the great work.

Rating:

3.0

I still have to contact the Customer Service though because I wasn't expecting for the amount charge. It's almost $200 ($194) to think that it's just used for one day ($20/ day). The uhaul has an unpleasant smell though and I feel not comfortable the whole time we were using it. Though i said Yes to both 2nd and 3rd questions but if there's a maybe or so-so answer, that would be it. Thanks

Rating:

5.0

Appreciate you Dan He made it so quick and easy

Rating:

5.0

Ordered a hitch on 02/28/2024 with an installation scheduled for 03/07/2024. Unfortunately, the hitch delivery to the site was delayed, and I received no prior notification. When I arrived for our appointment on 03/03, we were informed that the hitch had not arrived. However, I'm pleased to report that the hitch was successfully installed on 03/14/2024. While the overall process and service were excellent, I believe that better communication regarding any delays would have been greatly appreciated.

Rating:

5.0

Everything was quick and easy.

Rating:

5.0

Nothing. Great service.

Rating:

5.0

Great

Rating:

5.0

Well Done

Rating:

4.0

Honestly there’s nothing I can say bad about my experience renting a flatbed with a ramp. Keep up the A1 operation and I’ll be back for more 👍

Rating:

5.0

Noticed some things that needed attention during the pickup of the equipment. The representative took care of them. Checked the tire pressure… some were under inflated and some were over inflated.

Rating:

5.0

The employees here are amazing

Rating:

5.0

Always great service I go there at least twice month to rent a truck from them for my event business there always great and helpful

Rating:

5.0

The persons that helped us were really friendly and helpful. The general manager (I think he was the GM) was exceptionally helpful.

Rating:

5.0

Service was excellent, in explaining what needed to be done, in ordering the hitch and in scheduling installation. Staff was very friendly, work was performed promptly and the waiting area was convenient.

Rating:

5.0

I received great and professional customer service at this U-Haul location.

Rating:

5.0

10/10

Rating:

5.0

I return the trailer which I rent for a week, the guy on the front desk was so rude and ignore the clients when they come in to the office

Rating:

5.0

You don't have to improve. I think your service was great.

Rating:

1.0

The installer of my hitch was Extremely Rude, unprofessional and aggressive. His actions were totally unexpected and shocking. I feel this attitude need to be addressed! He is a liability for your company.

Rating:

5.0

I've never had any issues renting from here. Everything goes quickly and smoothly. All employees are so nice and helpful.

Rating:

4.0

I was told by the front desk and got the contract detail indicating that the tank should be 1/4. However, my online receipt details that the tank should be 1/2. This is contrary to what I was told at the time when I rented the vehicle. I received the vehicle at the U-Haul location with the fuel bar just a little under the 1/4 line. When I made my payment, it said I will get an online receipt emailed to me which till now I still have not received. If you need proof, I have pictures of before and afters which I can provide.

Rating:

4.0

During my process with the U-box, Haul customer service and their employees were very helpful and attentive to my needs. They were very helpful in explaining what I needed to do to get my u-box loaded and shipped to my location of need. Although the U-box was late, I don't hold them accountable due to the fact that it was the courier who was late with the shipment. I am very happy with uhaul and will be using them again.

Rating:

5.0

Maybe have another person inside the store. Other than that nothing

Rating:

3.0

Rented a trailer from this location and the trailer was unacceptable the axel or rim must have been severely damaged nearly broke my hitch off from the vibration and constant shaking… I rent utility trailer multiple times a year and never have i encountered such poor equipment from uhaul. Will see if they credit this long time customer for the abysmal service

Rating:

5.0

Everyone in this location is friendly and helpful.

Rating:

5.0

Phenomenol customer service

Rating:

1.0

Everything's OK. but I'm having walking problem. Up and down was kinda hard, but other than that, the Best. Thanks.

Rating:

5.0

Greg was phenomenal. Excellent level of customer service. Deserves an employee bonus for his work.

Rating:

5.0

Fast, friendly, and very professional service. Thank you U-Haul. U make moving easier! 🤗

Rating:

5.0

Nothing everybody was nice and polite and well educated

Rating:

5.0

Literally the easiest and best storage facility I have ever used. It seems these days customer service is gone, not here! The manager Dan is one of the nicest guys you will meet, and he holds his staff to the same standards. No homeless people here, no rodents, no mold, no shady characters, no trash. All the things you typically find at storage facilities, are not here! In 3 yrs I never had any type of break in, never heard of one from neighbors, or ever even saw signs of one. That is people's biggest fear when renting a storage unit. You could lock gold bars in here and never worry about them. Cameras EVERYWHERE! Climate controlled, just an all around win. And way cheaper than the place next door. Cant go wrong.

Rating:

3.0

My only wish is there was an elevator, other than that I was pleased

Rating:

2.0

Storage entrances was blocked with left items. I was double charged for an extra unit I never had. It took two weeks to get my money back had to call more than once to get it fixed.

Rating:

5.0

Only bad thing is the cards they give you don’t work often so please get a new more reliable system for that, everything else was good

Rating:

5.0

Nick was very thorough with my introduction. I left feeling I could ask questions, knew how to access my unit and the size and price.

Rating:

4.0

Carts are weren't always at cart placement area.

Rating:

5.0

Management and Staff are the best! Great customer service and very efficient.

Rating:

5.0

Dan the GM is the u-haul experience I ever had!

Rating:

4.0

Not the issue with the location as they were very accommodating and transparent. The issue was with customer service not clarifying the month free is only valid within the same drop off location as the rental truck or else a ridiculous charge would be added. Though to their end, they tried their best to find an available storage unit as close as possible to our destination. Overall, considering what could have been a very stressful move, this location and the young man who helped us out (and clarified the different costs depending on truck rental drop off) made the experience pleasant.

Rating:

2.0

I reserved a box at my storage location. Was told that the location was changed due to space constraints only to see lots of space at the original and preferred location. Typical Uhaul experience unfortunately

Rating:

4.0

No elivator

Rating:

5.0

Everyone gave my son and I excellent service, starting with Dan, Nicholas, Will and the other ones I can’t remember their names. Very friendly and helpful! I have always rented storage space and rented trucks from UHaul. This facility is very clean which is very important to me. Thank you again. Nori F.

Rating:

1.0

Wasn't made aware that this unit was on the second floor of a building that is not accessible at the time of purchase.

Rating:

3.0

Everything was good as far as storing items. However the staff and management was problem. Everyone under manager Daniel at Westminster site were friendly but they all didn't really seem together...one tells you one thing and the next one said completely opposite. The site Mgr was a bully, acted like he was only there to collect a paycheck. When a stand-lamp was stolen out of my unit he could have cared less. FLIPPANTLY told me ,"Didn't see a thing on tape," nothing more, just didn't care. He is rude. NOT MGMT MATERIAL. I FILED A COMPLAINT ABOUT HIM AND HOW HE PERSONALLY VERBALLY ASSULTED ME. HE IS REASON I WILL NOT RECOMMEND THAT SITE TO ANYONE. NO THANK YOU!

Rating:

5.0

Amazing service. I trust my property is in safe hands. Employees were exceptionally helpful and made moving less stressful

Rating:

5.0

The only negative: Many times I had to wait a bit too long to speak with a employee as the facility seemed to be understaffed. Otherwise, it was an excellent experience. Thank you!

Rating:

5.0

Dan and his young team work very hard to keep the big property functioning well. The young man named MO, and the maintenance lady are super helpful and very nice. His assistant mgr has very good people skills and is very knowledgeable.

Rating:

5.0

Coming from another company's storage where I have three units I'm relieved to see the level security among other aspects of the facility that I am blown away with and I'm happy I'm making my move

Rating:

5.0

Dan went above and beyond to assist me on multiple occasions, he’s communicative, understanding, and friendly. The building was kept super clean and sanitized and the retail staff is also warm and welcoming. I had an overly positive experience and will 100% recommend this location to everyone I know.

Rating:

4.0

Everything was great, including the representatives at the location. However, your online system refused to transfer photo identification onto your system and had to do it all again at the location. Also very disappointed in the lack of elevator for the storage facility.

Rating:

5.0

Everything was smooth for an online move in except for getting in the building. That needs to be explained better.

Rating:

2.0

Valuable items stolen from storage unit

Rating:

5.0

This was a very clean and rodent free facility.

Rating:

1.0

I signed a contract on a unit that was already full and they have no elevator. so after moving mattress and other heavy items by myself i get to unit after signing contract for a specific one and it was occupied and the next available one was being advertised as a 5x8x10 (it was 5x6x8) and they were listing it falsely. I am now going to be charged $125 extra a month for a bigger unit because Uhaul has no idea what inventory they actually have. Would give 0 stars if i could.

Rating:

4.0

The whole process was easy and very supportive by Staff at the Westminster Location as well as the phone conversation.

Rating:

5.0

The staff and Dan the manager were really helpful, friendly and very patient with me and my move. I cannot thank them enough for their great customer service.

Rating:

5.0

Very much professional and understanding crew. Especially, Mr. Desmond. Thanks a lot for giving me the opportunity to be 'low maintenance' client. The best in town. J. Choi. W290

Rating:

5.0

Overall we had a good experience staff was professional and friendly The facility is very clean and nice and cool in the AC which made a world of difference I would definitely recommend this to family and friends

Rating:

5.0

Over all we had a good experience, the staff were professional and friendly. The storage facility was very clean and well managed and also nice and cool from the AC which made a world of difference as we were loading up the storage unit.

Rating:

5.0

Agradecido con el servicio prestado, su personal muy amigable y profesional en su trabajo. Gracias por todo.

Rating:

5.0

Staff was amazing and it was extremely clean and well maintained.

Rating:

5.0

Thank you

Rating:

5.0

Very helpful personal Greg is very nice person and has excellent working ethics We appreciate it

Rating:

1.0

This is unbelievable, I called uhaul and reserved a unit big enough for our! 2 bedroom apartment, when we got there the Mamager said we can’t rent it here. And I was asked to leave with no reason why. I now have lost everything that was in my apartment

Rating:

5.0

I am very satisfied and will definitely use Uhaul storage in the future!

Rating:

5.0

Most helpful customer care by an employee in a really long time! Thank you, daniel for making my decision to use the storages at U-haul instead of somewhere else, so easy!!!

Rating:

5.0

Dan was absolutely amazing! He helped us at every turn as did Greg! Any questions or concerns we had they were on top of it! I will absolutely go back to this uHaul all the time!

Rating:

5.0

Dan is awesome. Thank you

Rating:

1.0

No one was trained and no one knew what they were doing.

Rating:

5.0

I think Dan manager and all the rest of the employees were above excellent you couldn't ask for better. I definitely would and will recommend this uhaul. Thank you so very much

Rating:

5.0

Daniel made uhaul storage easy and was extremely friendly. He always helped me with any questions I had. The place is always super clean. The whole team is extremely reliable. Amazing workers here.

Rating:

1.0

When I showed up to move in after reserving my unit the Uhaul team gave my unit away. I called two days before my move-in date to make sure everything was good. I was told by customer service it was all mine and ready. I ended up having to pay $60 a month more for a larger unit I did not need. The manger Dan never followed up and was rude. I would NEVER recommend this place. I'm upset with the service and lack there of

Rating:

5.0

Great everything

Rating:

5.0

The manager here goes above expectations to make sure you're satisfied, very helpful and friendly. THANK YOU!

Rating:

5.0

Great customer service makes this location so likeable, the Manager "Dan" he is the best!. Moving? Storage?.... this is the right place👍

Rating:

4.0

Nice friendly service

Rating:

1.0

Constantly getting accidentally removed off the system without being notified saying I had left the unit when I indeed didn’t. Have had this happen 3 times now and they offer a free month every time but the question is why am I getting removed with a reason.

Rating:

4.0

La tarjeta de acceso, no funcionó bien.

Rating:

5.0

Completely satisfied

Rating:

1.0

Took 45 minutes to check in and only one person was working on the weekend. My movers literally moved my whole storage when I was waiting in line for get uhaul. After I returned my uhaul it was another 30/40 minute wait to return equipment and I saw the same people in line when I left. This is a billion dollar company why isn't there a more efficient way to get vehicles. At enterprise rental you literally check in at kiosk and get vehicle within minutes. I was talking to other customers in line and they said this specific uhual only one person is always working. Cashier didn't even do a walk around of the vehicle or look at gas and I just turned in keys/closed out storage unit. When I got the bill I was charged for not filling up and insurance around $85.00 that I did not ask for. I took pictures of before and after of gas and sent them to uhaul. Uhaul customer service only reimbursed me because I took photos. If i did not take them they probably wouldn't have reversed the charge.

Rating:

5.0

Thank you

Rating:

2.0

I would have rated 5 stars, but because it lacked an elevator and I rented a unit on the 2nd floor, having to carry more than 20 containers that were at least 50lb each, made me cancel it right away. I thought there would at least be an elevator to help and make it even more convenient but I was shocked to find there was none. They should have mentioned that there was no elevator before I rented it.

Rating:

5.0

Excellent service

Rating:

4.0

Staff is great

Rating:

5.0

It has been a great experience with my storage rental. This facility is a little out of my way but worth it. The entire staff has always been friendly and helpful. I also do all of my Uhaul rentals at this location and refer folks to go to this location because of the service. Keep up the great work and the way that you do business and your servicability.

Rating:

1.0

Still waiting on my refund. Moved out on the 6th Saturday and they still charged me for the months rent. I got charged on the 9th but I was moved out on the 6th. No call back or apology or update.

Rating:

3.0

No Elevator.

Rating:

5.0

On another note I rented a truck and found it was filthy. I was disappointed and didn’t feel comfortable that it was sanatized. I was sent to a third party location to pick up the truck. Who’s primary business is renting wedding supplies. They wore no masks. Clearly no monitored by UHaul corporation. Very disappointing.

Rating:

5.0

We had the best experience dealing with Daniel Desmond. We shipped a couple of U-boxes from Dallas to your location. We came in because the agent in Dallas had promised something that was false. Daniel listened to our complaint and came up with a solution. He turned an unhappy customer into renting a storage unit from your location. He is a great asset to your company. Thank you again Daniel.

Rating:

5.0

Dan took all my information and accommodated me as quickly as I could. He met all of my requests and over exceeded my expectations. I am more than completely satisfied with his service and move in experience. Thank you.

Rating:

2.0

I emptied my unit clean. It was after office hours so I had to call in to close my account which is what I wanted anyway because of covid. The location never answers the phone and so everytime I called I got transferred to the company hotline. I spoke to several representitives who couldn't make contact with the location itself. Each time they put a note on my account saying what I was requesting and telling them to call me back in an email. They never called. Then I got billed for the next month and tried again. This rude representative said the only way I could close the account is to go down there in person because I had fill out paperwork. That was a lie. If I am at risk of covid I shouldn't have to go in to the location. She said I would be continuously "billed for the rest of my life" if I didn't go down there myself. There was no paperwork to be filled out. Your staff lied to me and wouldn't help me even when I begged for help.

Rating:

5.0

STAFF MEMBER REMEMBERED MY "NAME" (I was impressed) Staff were pleasant and helpful. Staff made my stressful time of relocating, stress free

Rating:

5.0

Outstanding!!!

Rating:

5.0

Excellent staff members

Rating:

2.0

The units aren’t maintained well. When I moved in there was a hole in my wall and when I moved out I got charged for it. Not professional if you ask me.

Rating:

5.0

Great place friendly staff. Great service

Rating:

5.0

This location is a bit further than others but the staff here has always treated me well.

Rating:

5.0

Dan is the man!!!! I appreciate you for your hard work to satisfy my needs. My moving experience was much smoother than expected because you were there to help. Uhaul should be proud to have you in their team.! Thank you again for helping me with both my storage and Uhaul rentals “Captain Save A Customer “ once again to my rescue. Thanks for being my hero. WhT you do matters!

Rating:

5.0

Staff went above and beyond to be helpful.

Rating:

5.0

Everyone is not only professional but friendly as well. I was there for 3 years and was well. Thank you. Peace&Blessings

Rating:

5.0

After having a very stressful night where I was told Uhaul did not have a truck for me to rent, although I had a previous reservation, I arrived at the Westminster’s storage office the following day to be told I could no longer rent an already reserved storage unit under the same contract. I stood there mouth dropped, with a last minute 1day $332 Dollar Penske Rental truck, driven one way over 50 miles, loaded with every item my disabled mom owned. I was confused about having to pay what looked like close to $300 to rent a storage unit. However, “Captain Save A Customer” came to my Rescue. “Dan Desmond” is my Super Hero!! He swooped in and listened to me vent, heard my story and cleaned up a mess he did NOT create. Dan was patient, friendly, welcoming and got me a smaller perfect size storage under the previous contract. Also, while helping me, Dan went the extra mile to give another customer his own personal bottled water who asked to buy water. “Dan is the Man” and is a major appliance to Uhaul. He helped me trust in Uhaul again. Thank you Dan

Rating:

5.0

Great team. Dan the manager was helpful and professional.

Rating:

5.0

Thank you so much for all that you have done for me. I always suggest U-Haul storage to my friends and family they've asked where should I get storage? My response is always U-Haul storage.

Rating:

1.0

In 5 years the rental fee for my storage unit increased by 70%. A complete rip off.

Rating:

5.0

!

Rating:

5.0

Daniel Desmond gave us such great service, is very efficient, with an excellent attitude, courteous and positive!

Rating:

1.0

Everything was perfect but the staff, waited one hour to get the storage and waited 20 minutes to submit the key.

Rating:

4.0

Would use this facility again if needed

Rating:

5.0

UHaul of Westminster made it easy to rent and kept my things safe. Check out was simple. The facility was always clean and secure and the staff was helpful. I would rent here again.

Rating:

5.0

The manager was very professional and showed me all my options when it came time to make my decision I made it with ease thank you Dan and the rest of the uhaul team in Westminster.A+

Rating:

1.0

Horrible customer service! Service people never pick up the phone. Long lines.

Rating:

5.0

Lil under staffed but all went well very happy with da truck I had!

Rating:

5.0

Everyone was very nice and helpful.

Rating:

5.0

Friendly customer service

Rating:

1.0

The new management is the reason for me departing this facility. She was rude from day one. She lied, she didcriminated again my black friend with racist remarks and also with me because I am disable

Rating:

5.0

I will rent again Thanks

Rating:

5.0

My only complaint is the stairs, great service here and accommodating..

Rating:

5.0

This place is great.

Rating:

5.0

Glad to be done with the expense.

Rating:

3.0

The moving of the box as it was dropped broke my only thing I didnt want damaged! 75in tv!! Took me 2 years to biy this and now its trashed. Thanks to the fort driver that didnt seem to care about

Rating:

4.0

The young men running this location do an exceptional job. They are patience, efficient, helpful and professional with a smile. I strongly recommend THIS LOCATION!

Rating:

5.0

Pablo, Erik, Melvin, Mike, and Marc are all working above/beyond what they should do. Always professional, friendly, and helpful. Down to earth AND I've seen some incredible patience with rude people!

Rating:

4.0

Unit was well maintained.

Rating:

5.0

In over a year of usage I never had a bad experience. Great service!

Rating:

1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Rating:

4.0

This place and staff are all first rate. My belongings were covered in rat droppings after I moved out. But I understand it’s probably an ongoing issue and noticed the traps when I moved in. Thank you

Rating:

5.0

Great service!

Rating:

4.0

it was a great experience

Rating:

5.0

great!