Customer Reviews for U-Haul Moving & Storage of West Utica

1,788 reviews

2101 Oriskany St W   Utica, NY 13502
(Old Dunlop Factory, Across from DDS Motorsports)

(315) 724-2065

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(315) 724-2065

2101 Oriskany St W
Utica, NY 13502
(Old Dunlop Factory, Across from DDS Motorsports)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Loved the idea of pulling into a facility that is secure. This location allowed me to unload in a facility that was out of elements warm and well maintained.

thomas samson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen Flanagan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DYRENDA COOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sommer Simonds 
Rating:
2.0

Customer did not leave a comment.

pamela white  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

D'anne Paratore  |  First Impressions 
Rating:
1.0

Lady at front counter was very rude as soon as you walked in to check in. Very snooty with an attitude for no reason. Not sure if she didn't like her job but it sure seemed that way.

Deidre Farr 
Rating:
5.0

Customer did not leave a comment.

TYLERJOHN BARNIER 
Rating:
5.0

Excellent

Melinda Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malikah Harrison  |  Overall Experience 
Rating:
4.0

The staff were EXCELLENT!! The vehicle cab could have been cleaner and the back was dirty making anything in contact dirty. A mere hosing would have been somewhat better.

brenda evans 
Rating:
5.0

Customer did not leave a comment.

joy mcconn 
Rating:
4.0

Customer did not leave a comment.

david hutton 
Rating:
5.0

I have no comment to improve everyone was helpful and courteous very professional

Kevin LaClair 
Rating:
5.0

Customer did not leave a comment.

Steven Hill 
Rating:
5.0

I had a great overall experience with nothing to add. Thank you for the excellent service.

Alfred Maunz 
Rating:
1.0

The worst U haul I have ever been to I got charged for a cleaning that was normal use . I didn't receive a receipt when I dropped off . They waited till I left to charge the card . Im calling corporate and fille for a full refund. And the box truck had issues with the way it drove , something with shock's or bushings . Just a horrible place.

Terry Reed 
Rating:
5.0

Customer did not leave a comment.

Precious Giles 
Rating:
5.0

The people at the site were knowledgeable and friendly. I would rent from them again. The 5'x8' trailer could use more points to anchor tie downs and secure cargo. The existing ones are few and poorly placed. More are needed near the on the floor, near the roof and half way up the vehicle.

Richard Graziano 
Rating:
5.0

Great job

Edward McFadden 
Rating:
4.0

The last time I went to this local the manager was rude so I don't enjoy going back even years later.

STEVEN CZECK 
Rating:
5.0

Everything went smoothly with pickup and drop off. The truck worked. No complaints.

Sam Pendergrast 
Rating:
5.0

Excellent customer service!!!

PATRICE D 
Rating:
2.0

First no one was clear on the phone about pick up time. I was told 11:30 was the earliest I said ok not realizing I only had an hour before my reservation would be canceled. I was then told U-Haul didn’t have what I needed when I got there. that wasn’t true. I had to convince the workers that another U-Haul was going to rent me what I needed that they just didn’t have any available . They kept telling me no. I had to call the other U-Haul and put him on speaker phone.

Justin Williams 
Rating:
5.0

Fix the drivers door.had to slam it to make the warning light go out.

STEPHEN CHARLES KLUMBACH 
Rating:
5.0

I was surprised at how much it cost. When I picked the truck up, I was told that at that time, the charges were almost $90. I did not refuel it so I understand the cost for the fuel. I was 15 miles from uhaul so round trip would be 30 miles. The place I moved to was only 2 miles away and we needed to do 2 trips so that's 4 miles. So 34 miles or so would have been the total miles. How much was I charged per mile? I think I was overcharged.

Mary Tartaglia 
Rating:
5.0

Customer did not leave a comment.

robert brower 
Rating:
5.0

I have rented from them many times and they are always very helpful.

David Smith 
Rating:
4.0

Customer did not leave a comment.

Eric Grossman 
Rating:
5.0

Customer did not leave a comment.

DYRENDA COOPER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorijo Manley  |  First Impressions 
Rating:
3.0

No problems. Tech hooked me up. Outa ther in 30 mins.

JEREMY PARRETT 
Rating:
4.0

More staff because the two people that were there when I returned the trailer we're running their heads off trying to keep everybody happy. They did very good but definitely needed some help

Dean Chrzan 
Rating:
5.0

I’ve yet to receive my receipt via email please do so ASAP

Steven Malara 
Rating:
5.0

Customer did not leave a comment.

Ian Bosque 
Rating:
5.0

The ladies inside were awesome! So helpful and kind, despite being extremely busy. Great customer service!

Keri Marie Cordero 
Rating:
4.0

Get more staff.

quailee hunt 
Rating:
3.0

Customer did not leave a comment.

Anna Marie Joule 
Rating:
1.0

Very disrespectful and very nasty I put my fiance on the thing with me and they said that I never put him on it and I did

lynn mast  |  Overall Experience 
Rating:
5.0

None

Charles Ballard 
Rating:
1.0

Your manager Brandon is cutting lock on unit that are late on payment and stealing the stuff out of them. I have seen him do it and can proof. He also steals me supply for cash and pockets the money and fix the counts on hand I have witness to this

Jack Ortiz 
Rating:
5.0

Customer did not leave a comment.

Marisa Ciola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny Troy  |  Overall Experience 
Rating:
5.0

All was good

Timothy Deming 
Rating:
4.0

Truck rental and storage unit rental day went smoothly. Very convenient service.

Dawn Vatalaro Yearby  |  First Impressions 
Rating:
5.0

Staff was friendly and polite.

Michael Quinn 
Rating:
5.0

Moving help was excellent, including recommendation. Only improvement I can suggest is permitting pro-rating last month's rental if container returned less than 15 days into rental month.

Sylvia Nasar 
Rating:
5.0

Customer did not leave a comment.

David Sampson 
Rating:
5.0

Customer did not leave a comment.

Lee Herron  |  First Impressions 
Rating:
3.0

Overall my trip was a nightmare to start my rental was planned as a round-trip ( truck returned to where I was moving from ) when I added storage it was changed to one way on short notice. The truck was damaged had engine troubles and I had to wait an hour in the cold to get it. I received a call from a young lady the day I got on the road asking my whereabouts apparently I missed a deadline that I had no idea existed. When I got to the facility the staff was very friendly and courteous but the next morning I was being asked if I was going to clean up some stuff I left behind even though I wrote on a large 3 x 5 tote lid that I'd be there in the morning I showed up at 8. All in all it was an average experience in a death mobile of a truck. The storage facility is beautiful though. Try too limit the micro aggressions though.

isiah clark  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samuel Burr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara Heinrich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catholic Charities  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Egelston  |  First Impressions 
Rating:
4.0

Reserved a 5/8 trailer but wiring was broke and they up graded me to a 6/12 for the same price I was told $18.95 but I was not charged that price. I was charged $32 dollars. I asked for a printed receipt and I was told it would be sent to my email. I asked the person if I was charged for the 5/8 and he said yes. But that was not the case. Not happy.

WAYNE ARSENAULT 
Rating:
5.0

Customer did not leave a comment.

Stefano Napolitano 
Rating:
5.0

I recently rented a Uhaul truck for a move and I have to say, it was an awesome experience. From start to finish, Uhaul made the rental process easy and convenient. First of all, the online reservation system was user-friendly and allowed me to choose the truck size and pick-up location that worked best for me. I appreciated that I could see the availability and pricing upfront, so there were no surprises. On the day of pick-up, the Uhaul location had my truck ready and waiting for me. The staff was friendly and efficient, getting me checked in and on my way in no time. The truck itself was clean and well-maintained. It had plenty of space for all of my belongings and was equipped with a ramp, making loading and unloading a breeze. The truck also drove smoothly and I felt safe and secure on the road. Returning the truck was just as easy as picking it up. The Uhaul location had a designated drop-off area, so I didn't have to worry about finding parking or navigating a busy lot. The staff quickly checked the truck back in and I was on my way. Overall, I highly recommend Uhaul for anyone in need of a truck rental. Their easy online reservation system, friendly staff, well-maintained vehicles, make them a top choice. I will definitely be using Uhaul for any future moving needs.

Brandon Gallagher 
Rating:
5.0

Customer did not leave a comment.

MARK WEST 
Rating:
4.0

Customer did not leave a comment.

mary spellicy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hella Speed  |  Online Move In 
Rating:
4.0

Move out date was 1/24... All of my ratings were true and exact. The staff was great and helpful. The facility was clean, well lit and easily accessible. I actually immediately recommended to a colleague and assisted with their move in on 1/26

emmitt wilson  |  Overall Experience 
Rating:
5.0

Very happy and convenient! Staff very friendly and helpful!

Arlene Dunham  |  Overall Experience 
Rating:
5.0

My only problem is the car is louder than before - would appreciate feedback on if exhaust could have been affected by installation.

Tony Grosse 
Rating:
4.0

Customer did not leave a comment.

Kewanda Reid 
Rating:
5.0

Very good people at this location, highly recommend. Friendly and helpful.

Jesse Loomis 
Rating:
1.0

Zero communication between corporate and franchise. I have had nothing but problems with this U-haul store. Started when I reserved an indoor heated unit only to show up to find they had oversold and the only thing left was a Ubox. Problems with billing.problems with pick up-set up a time on the app, even received a call from someone to confirm time and then showed up and the store said they never received any information. I will never use this store and most likely Ugaul for storage again

Kathy Pyeatt 
Rating:
5.0

Customer did not leave a comment.

DONALD JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilber Sorto 
Rating:
5.0

Customer did not leave a comment.

Dave Ledger  |  First Impressions 
Rating:
5.0

Great service 👍

Wilber Sorto 
Rating:
5.0

The staff was very knowledgeable when I went to make arrangements and also when I picked up to make my move!

mike mc'gourney 
Rating:
5.0

Customer did not leave a comment.

jessica vanvorst  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lance Smith 
Rating:
5.0

Customer did not leave a comment.

charles gressler 
Rating:
2.0

the entire process was great! unfortunately, when i returned to the store with the proper ball hitch i saw something that i disagree with. there was an employee in the parking lot (20 feet from the main customer entrance) Visibly sparking a bowl. i second guessed myself but my suspicions were confirmed when i backed up to the garage overhead door and got out to attach the trailer that was inside. it smelled like pot. i 100% do know that it is legal in NY to smoke but, I don't think that is allowed by most employers to do it while on duty. On top of that i have a CDL that, makes it illegal for me to test positive for narcotics due to Federal DOT regulations. i could lose my job! i think that is an acceptable issue to have with your company. thank you.

mike edwards 
Rating:
5.0

Service and people were great. Very pleasant.

Connie Smith 
Rating:
5.0

Customer did not leave a comment.

Frank Rotundo 
Rating:
5.0

Customer did not leave a comment.

hector figueroa 
Rating:
5.0

Customer did not leave a comment.

james chubbuck 
Rating:
5.0

Customer did not leave a comment.

Donald Wisniewski 
Rating:
5.0

Staff was excellent I could not be happier everything was quick and professional

steven nunno 
Rating:
5.0

The unit i rented and the facilaty as a whole was excellent just wish the hours where a little longer and check out of a storage container was a little easyer with the times

CHRISTOPHERPATRICK SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john madej 
Rating:
5.0

Friendly, and had the Auto Transport ready to go. Fast and easy.

Jesse Loomis 
Rating:
5.0

Customer did not leave a comment.

esteban barriebtos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joanna Herron 
Rating:
4.0

Customer did not leave a comment.

Frank Rotundo 
Rating:
5.0

The staff took the worry out of everything. Thank the lady who worked on 12/17 at around 2:15pm/2:30pm. She was wonderful! Give her a bonus!

Krychelle Davis  |  Overall Experience 
Rating:
5.0

U-Haul is Awesome thank you

Russell Nice 
Rating:
5.0

Customer did not leave a comment.

zijad arukovic 
Rating:
4.0

Customer did not leave a comment.

Carolyn Brown 
Rating:
5.0

Customer did not leave a comment.

JESSIE L ANDERSON  |  First Impressions 
Rating:
3.0

When I emptied my storage unit there was bird poop all over my stuff and I'm not to happy about it bc all of my stuff that was in my storage unit was brand new basically

nicole blue  |  Overall Experience 
Rating:
2.0

Truck had water leaks in the back of the truck. Also had leaks in the cab. And the windshield wipers were bad

MICHAEL JOHN LOCASTRO 
Rating:
5.0

Customer did not leave a comment.

Frank Rotundo 
Rating:
5.0

Awesome great people there very nice.. and I got a Truck this time.

Russell Nice 
Rating:
5.0

Customer did not leave a comment.

Destiny Copeland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny Copeland 
Rating:
5.0

Customer did not leave a comment.

Shanta Perry 
Rating:
5.0

Customer did not leave a comment.

Paul Fahlman 
Rating:
5.0

Customer did not leave a comment.

JOHN CERVINI 
Rating:
4.0

Customer did not leave a comment.

Steve Culbertson 
Rating:
5.0

Customer did not leave a comment.

edith watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alba paulino 
Rating:
5.0

Customer did not leave a comment.

Russell Outtrim 
Rating:
5.0

Customer did not leave a comment.

RONALD G JR MARSON 
Rating:
5.0

Customer did not leave a comment.

Frank Rotundo 
Rating:
5.0

Great service from your employees

Jim Ambrose 
Rating:
5.0

Customer did not leave a comment.

Laura Kennedy 
Rating:
5.0

Customer did not leave a comment.

Laura Kennedy 
Rating:
5.0

Customer did not leave a comment.

Angelo Cangello 
Rating:
1.0

I would Never recommend uhaul to my family or friends. Worst experience. Sadly I paid for almost 2 years..issues with roaches..per advise of uhaul was to to complete claims forms to the Uhaul designated insurance. Which I did and it was declined saying that we didn't take that insurance out but then they told me even if I had it would be declined because they don't cover issues as it relates to bugs. They suggested I contact my rental insurance which I did and they declined for the same reason. Local uhaul refused to do anything as it relates to reimbursement. I sent pictures to the uhaul insurance as well. They told me they would reach out to Uhaul corporate in hopes that they would do something. Sadly they refused. I would of been happy even with partial reimbursement of some items. I had them get rid of the items. They tried to say there was no bugs. Funny my pics showed some and an employee back in October saw them as well.. Very poor customer service! And lack of empathy!!

Lesley Lawrence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Hassett 
Rating:
5.0

Customer did not leave a comment.

jason carmen 
Rating:
5.0

Customer did not leave a comment.

Miguel Ortega  |  Overall Experience 
Rating:
5.0

The 2 ladies that were working there were great- helpful, knowledgeable and very nice.

Sharon Tricarico 
Rating:
5.0

Customer did not leave a comment.

VALERI DEDICH 
Rating:
5.0

Courteous staff members

Leonard Davis 
Rating:
3.0

Customer did not leave a comment.

Kenyel Flagg 
Rating:
5.0

Customer did not leave a comment.

David Scott 
Rating:
4.0

Customer did not leave a comment.

Chad Prosser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Hengst 
Rating:
5.0

Customer did not leave a comment.

Michael Renga 
Rating:
5.0

Excellent customer service

Ingolf Hack 
Rating:
5.0

Customer did not leave a comment.

Mark Walden 
Rating:
5.0

It would be really great if U-haul would initiate some sort of “mileage safety net”. Maybe within 5 miles of the estimate could be uncharged? This is nothing against the location. They were great. No complaints just a possible suggestion. Thanks so much.

Patrick Kelly 
Rating:
5.0

Customer did not leave a comment.

Donna Casaletta 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Welch 
Rating:
5.0

The truck we rented stunk! It smelled like animal dung. I know the receptionist on duty cleaned it but the previous customer must have had something very offensive in the bed.

jerry malloy 
Rating:
1.0

I am submitting an official request to remove charges. I reserved my truck on U-Haul app. I was going to be later than 24 hrs to return the truck. When I called he said to have the truck parked I front so long as it was back by 6am I was fine. He didn’t charge me for an additional day. Then I was charged for gas. I put the same amount in. The gas was so low when I got in that I had to immediately stop and put gas in. It was the exact same. The guy said to just put the same amount back in. I want the second day charge the 30 fee for gas and the gas charges removed. I did exactly what I was given permission to do as it was not on1/4 tank when I picked it up . Sent from my iPhone

Jessica Grande 
Rating:
1.0

Customer did not leave a comment.

Sherry Roman 
Rating:
5.0

Customer did not leave a comment.

Tim Marquissee 
Rating:
5.0

Excellent customer service rep at the location. Very well run location.

Ingolf Hack 
Rating:
5.0

The people that work there was very good people

rita logalbo 
Rating:
5.0

Customer did not leave a comment.

Katherine VIOLANTE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Myrtle Croake 
Rating:
4.0

Everywas great the price is ahhh but all else on service was great it was use to 830 pm

JACOB RAMOS-MARTINEZ 
Rating:
4.0

Customer did not leave a comment.

Myrtle croke  |  First Impressions 
Rating:
5.0

everyone was always great and helpful to deal with

jamie angelhow  |  Overall Experience 
Rating:
1.0

Very nasty and very disrespectful

lynn mast  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janice Koslow  |  First Impressions 
Rating:
3.0

Found 3 Dead Mice In The Unit I Rented On The First Day. Also They Denied Me The First Month Free. Typical U-haul Employee Attitude 🤷🏽‍♂️ Some Are Good And Others Are Not.

Julio Ruiz  |  First Impressions 
Rating:
5.0

Great customer service , very helpful and good people

dennis allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CL MARKWARDT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia Ramsey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerfia aospedales  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle George  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOMINICKV VETERE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bethany Vroman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon scalzo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael N Walter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Ficano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly donovan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack Ortiz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tadarius newkirk  |  First Impressions 
Rating:
5.0

The staff were exceptionally helpful, and gracious while doing so. I have a lot on my plate right now, and they made my interaction with U-Haul the easiest thing in my day, maybe my week! I recommend this facility without reservation.

Elizabeth Farnum  |  Overall Experience 
Rating:
4.0

My only complaint was that there were quite a few dead cockroaches in my unit other than that I was very happy

ANGLA ORTIZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherie Johnson-Foster  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jackie Peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashylia Sloane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica mahar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Cronin  |  Overall Experience 
Rating:
5.0

I enjoyed using the facility, and will gladly use you again for future truck rentals and storage again when ever I need it

doris bowens  |  Overall Experience 
Rating:
4.0

The facility and staff were always friendly and helpful.

ROBERTWALTER WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Djiba Bate Kaba  |  Overall Experience 
Rating:
5.0

This was my first time using a storage facility and this was a very good experience. Will definitely use them again.

Aliza Solomon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lizabeth Surillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela cortes roman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lorraine English  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenneth basket  |  Overall Experience 
Rating:
5.0

Great facility! Will be back!

Ray Gable  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Ayala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deshaun deyampert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Manolescu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Notarino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Aiken  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Ozog  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shaneetka foreman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Rumsmoke  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

India Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Glomski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdikarim Galgalow  |  First Impressions 
Rating:
4.0

Each time I visited the bathroom was dirty and out of towels and toilet paper.

Kenneth Moran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVES SHOREY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberlee doerr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james brown  |  Overall Experience 
Rating:
5.0

Very good experience Thank

pam carlo  |  Overall Experience 
Rating:
5.0

The cost is a bit a much and the yearly increase is ridiculous

Bridgett Spano  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jessica Monnat  |  First Impressions 
Rating:
3.0

Helped us at the last minute but was not able to provide what was needed. Staff was helpful and relatively friendly though.

Zackariah Pickrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vanessa rosado  |  First Impressions 
Rating:
5.0

Everything was handled great

james brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Glover  |  First Impressions 
Rating:
5.0

Love this uhaul the only place I like to rent from

victoria rood  |  Overall Experience 
Rating:
3.0

Still Waiting On Unit And I Paid A Week Ago

dandre norman  |  First Impressions 
Rating:
4.0

Rest rooms were not open to customers except the one in the office area and even that one had a perpetual out of order sign on the door. Sometimes I was told they were closed because they were out of order. Other times I was told they had them locked because of vandalism. But I suspect they had them closed because they didn't feel like cleaning them. That is my observation and it was quite an inconvenience. Otherwise the facility was very clean and everyone was courteous.

ralph bornemann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela Escalante Zarco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia Rotando  |  First Impressions 
Rating:
5.0

Makes moving in and moving out from school so much easier and convenient

Sandy Ribau  |  First Impressions 
Rating:
5.0

Excellent facility! Clean and well-organized.

Ray Gable  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorraine English  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Head  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison Cappelli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudia Tenney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike babula sr.  |  Overall Experience 
Rating:
5.0

The staff was excellent! Knowledgeable, friendly and very helpful!

kimberlee doerr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachyl Newton  |  Overall Experience 
Rating:
5.0

The staff member that assisted me was very helpful, informative and friendly.

angela cortes roman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corinne Doolen  |  First Impressions 
Rating:
5.0

We needed a storage last minute and we were able to get one right away.

Johanna Molina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Harrington  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID FRANKLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN M BEASOCK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoine JOHNSON  |  First Impressions 
Rating:
5.0

Brandon is always really helpful and always goes above and beyond to make sure we have what we need due to us being a business he's always there when we need him!

Nicholas Holmes  |  Overall Experience 
Rating:
5.0

Great place - my things were safe and secure for over 3 years. Would highly recommend anyone to use their facility. Thank you so much.

cathrine cole  |  Overall Experience 
Rating:
4.0

I did not like the system to arm and disarm the alarm to your unit. It was very confusing and no matter which way I did it, the alarm almost always went off.

Grace Oliver  |  Overall Experience 
Rating:
5.0

Very nice and helpful employee. It was very much appreciated after a long and exhausting trip.

Mary Charbonneau  |  First Impressions 
Rating:
5.0

Thank you for your patience 🙏 blessings

Hilda cruz  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

kenneth harrington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denicqua Holmes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sesmeralda nazario  |  Overall Experience 
Rating:
5.0

Anyplace else is a garage

Eric Augusto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heidi garber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rendell Patterson  |  First Impressions 
Rating:
2.0

This is not my rental.

stephan jackson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary Lashure  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eusebio Figueroa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda Liggins  |  First Impressions 
Rating:
5.0

The ladies at the front desk, super helpful. The nicest people, always go above and beyond for their customers. Only U-Haul I will go to.

JASONRUSSELL MAXFIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keshaun poteat  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriella Mendez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Ficano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derick wormsley  |  First Impressions 
Rating:
5.0

I’ve had this storage unit since 2019.

sugundia smith  |  Overall Experience 
Rating:
5.0

Thank you for your support and helping me out and allowing a friend to empty out my storage since I couldn't do it because of the stroke I suffered with.

Luis Vega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Calhoun  |  First Impressions 
Rating:
5.0

Was pretty easy

Eric Augusto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

whitney ragin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliot Correa  |  First Impressions 
Rating:
1.0

Terrible place with terrible people

Shaelee Lusk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN M BEASOCK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latayshia Chastine  |  First Impressions 
Rating:
5.0

The climate controlled facility at the West Utica Uhaul location was a great find! I had a need for a temporary place to house some of my business textiles. This location was clean efficient and safe.

Emily Hildebrand  |  Overall Experience 
Rating:
5.0

The facility is exactly what we were looking for. We can’t thank the staff enough for their hospitality.

Daniel Murphy  |  Overall Experience 
Rating:
5.0

Thank you

david Corasanti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina Leape  |  Overall Experience 
Rating:
5.0

Very well kept facility. CLEAN and easily accessible. Staff was very accommodating and friendly

JOHN LECLAIR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer laclair  |  First Impressions 
Rating:
5.0

Jeremy went above and beyond to help us. My mother has some health issues and he was kind, considerate and patiently repeated information to her repeated questions.

lisa Larkin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saquoiha Goodson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan Otero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maureen oriol  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Manolescu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Testa  |  First Impressions 
Rating:
4.0

Rest Rooms were both out of order

cristina pedulla  |  First Impressions 
Rating:
2.0

As I rented a truck on September 30 I became ill over the weekend and was taken to the hospital where I spent nearly a week I realized I breach the agreement on the vehicle but I never thought that I would also lose My storage unit as well not all my belongings are in the street put me in an awful situation I'm homeless now with no clothes or anything

Samuel Catrombone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eusebio Figueroa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Franz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill Krause  |  Overall Experience 
Rating:
5.0

Amen amen thanks y’all are blessing charzell said thanks amen

charzell Perkins  |  Overall Experience 
Rating:
4.0

I would only suggest that they check the building more often. Sometimes you have people who are dirty and nasty leaving their trash around the facility. Or they spill things on the moving carts and don’t wipe it off. Not the fault of uhaul but I do come across this situation often when visiting. It’s very convenient and I haven’t seen any rodents or critters.

Camille Bridgewater  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald Hughes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Gossin  |  Overall Experience 
Rating:
5.0

Courtney was always a pleasure to talk too! Thanks

Shelly Hall  |  Overall Experience 
Rating:
5.0

They was nice as well as very professional to me oh love there smile as well as there attitude amen amen well done

charzell Perkins  |  First Impressions 
Rating:
5.0

It was a last minute storage rental and they came satisfied all my needs. Will definitely use them again in a few months

Lloyd Hercules  |  Overall Experience 
Rating:
5.0

The staff was very friendly!

KIM CADWELL   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Brooks  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

yvonne bennett  |  Overall Experience 
Rating:
5.0

The folks were helpful and friendly. As I moved my stuff in an employee I ran into offered help finding the unit. Thanks, y'all.

EARLARTHUR SIEBOLD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lizabeth Surillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie Magana  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arlisa Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Ruppert  |  Overall Experience 
Rating:
5.0

Counter person was very helpful and knowledgeable. Very understanding.

Roger Harrington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felix Rodriguez  |  Overall Experience 
Rating:
5.0

I am still a customer there!. We just did some organizing and downsized to a little bit smaller unit. So I closed one unit but opened another one there. My only complaint is the restrooms have been locked up with out of order signs for several months now. That can be very inconvenient when you need to spend time organizing things in your unit. My husband and I have had to dash outside, run around the building, dash into the office area and request to use the restroom there.

Diana Fell  |  Overall Experience 
Rating:
5.0

The lady was very kind and understanding to my situation and she knew the right storage size for me. She was very knowledgeable! Thanks again!

Keturah Willey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Downing  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTTMICHAEL IRVING  |  Overall Experience 
Rating:
5.0

The experience of renting there was professional on every level. Staff and condition of units was great.

Adrian Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Waszkiewicz  |  First Impressions 
Rating:
3.0

My 10x10 reservation was not available, and they have to provide me with 2 5x5, I’m not sure how it works when you reserve ahead of time.

annabelle morales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara Heinrich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelsea litz  |  First Impressions 
Rating:
4.0

Staff was helpful. Even though it was about 25 minutes before closing, she was friendly, helpful, fully focused on us as customers, not even fazed that we were very last minute. Also, having the example units to show us the sizes was SUPER helpful in helping us to make our decision on which size unit best suited our needs.

Jennifer smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawn Cornell-Dillenbeck  |  First Impressions 
Rating:
1.0

My worst storage experience so far. My unit felt Unsecured for several weeks because of issues with the door. I called many times and was never called back. I hate that you have to go through the uhaul general line instead of just talking to someone from the actual store, even when you call the store number. When I was finally in town and able to talk to someone face to face, they were very nice. Ultimately there were issues about 90% of the time. The door problem went on for a while. The solution was moving to a new unit which was farther away from the entrance. Then the card swiping system didn’t recognize me and I couldn’t enter the unit. I once spent an hour in the storage unit for something that should have a quick in and out, 5 min errand. I’m glad we are almost done our moving process and now finally out of the unit.

Ayanda Dube  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal clark  |  First Impressions 
Rating:
5.0

Everyone was helpful and the storage location was always clean.

juan tejada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shanon prosser  |  First Impressions 
Rating:
5.0

Very professional staff, helpful and courteous, very clean and well maintained. Thank you Courtney

JOHN LECLAIR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javier Lozada  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary Charbonneau  |  Overall Experience 
Rating:
5.0

The place is great, the drive in bay is very convenient, and the staff was friendly and helpful

Alan Schay  |  Online Move In 
Rating:
5.0

Very friendly and attentative to my needs

doris bowens  |  First Impressions 
Rating:
5.0

The move-in facility during a February unload in New York was a great experience.

Daniel Murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Bosak  |  Overall Experience 
Rating:
5.0

Climate controlled, very clean, I could live here if it was allowed. This is the nicest storage I have ever seen and I will definitely come here the next time I need storage.

gerald neier  |  Overall Experience 
Rating:
5.0

My card wasn’t working

SHAKEEMA PATTERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rivera Winston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Denton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE LAMBERTO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frances rockhill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dayvon drummond  |  First Impressions 
Rating:
3.0

Good service and all but my bed magically disappeared how’s that

jamal allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Henderson  |  First Impressions 
Rating:
2.0

I had a few issues with this unit. They sent out a later to an address I NEVER put on file. And 2nd my locks were changed without my knowledge and when I went to my unit I couldn’t get in

jhona billini  |  Overall Experience 
Rating:
3.0

Staff was rude walked off to help someone else while I was already be helped by him and the lady has a rude attitude

Verneshia Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omayra Alvarado  |  Overall Experience 
Rating:
5.0

I really appreciate the carts that are set aside for us customers to use so that we can deliver our items back and forth to our storage units.

PRECIOUSS GILES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUTUMN ROBINTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICA HOTALING  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Whitney Broadus  |  Overall Experience 
Rating:
5.0

Tammy was so helpful she needs a raise. It was crazy busy but she was kind and friendly

Susan Fitzgerald Culkin  |  First Impressions 
Rating:
5.0

The staff has been very professional and friendly each time I stop in. The facility is well maintained and I feel comfortable that I’m leaving my belongings in a secure location.

Heidi Colburn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi Doran  |  First Impressions 
Rating:
5.0

Courtney was alway amazing and quick to respond. She was a delightful person to deal with.

Genaro Hathway  |  Overall Experience 
Rating:
3.0

Staff never there when needed or answering phones

anthony Crawley  |  Overall Experience 
Rating:
5.0

Thank you! Our ‘treasures’ were safe, sound and in perfect condition after being stored for 2 years. Staff was so nice! A+++++

mary jo brown  |  Overall Experience 
Rating:
5.0

*🚀 *good*job*!*🚀*

Genevieve Walsh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya Herringshaw  |  First Impressions 
Rating:
3.0

Needs humidity control. I haul boxes collapsed from moisture and items broke

Albert Richard  |  Overall Experience 
Rating:
1.0

2 beds were ruined and all the clothes me and my family owned

lawanda green  |  Overall Experience 
Rating:
4.0

Nice accomodations. Clean and convenient. Friendly staff. Love the drive in and inside storage area. Would recommend.

william la Rock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya Barner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wildaly Colon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

briana moriarty  |  Overall Experience 
Rating:
5.0

The access hours are ok. I need to come in and stay later than allowed sometimes. The staff is great!

Maisa Young  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jill Voss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

millisa rood  |  Overall Experience 
Rating:
5.0

Staff extra efficient and hospitable!

edward kupiec  |  Overall Experience 
Rating:
5.0

This is a fantastic facility. The management is extremely helpful and the facility is extremely clean and easy to get in and out. Highly recommend this facility.

JAMES ROCHE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Butcher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allyn Swavely  |  Overall Experience 
Rating:
4.0

Wish the hours were at least until 6 pm weekdays.

Lynda M Hart  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ralph bornemann  |  First Impressions 
Rating:
4.0

Primarily, when I first entered there was no one around. When the attendant got to me, she was extremely rude and treated me as if though she was in a rush and that I was bothering her. When I pulled out my wallet to pay, she noticed my badge in my wallet and then proceeded to act nicer. Was not pleased with this experience but the over all facility was nicer.

JOSEPH HARBAUGH  |  Overall Experience 
Rating:
5.0

The only area that was less than 5 star was using the self access entry door(s). There needs to be better instructions at the entry doors.

Michael Cuda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann calogero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICARDO TRINCO  |  First Impressions 
Rating:
5.0

Great service and facility!

HENRY BERGNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Wiars  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and accommodating. I would recommend this particular Uhaul. Outstanding!

Renee Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine Rucker  |  Overall Experience 
Rating:
5.0

I had an issue and management did what was necessary to rectify the situation.

Maisa Young  |  First Impressions 
Rating:
1.0

While moving out we found at least a dozen roaches running around. Once we unpacked our house belongings into our new home our belongings had live roaches in them. We then found roaches in our new home. I know they roaches came from the uhaul due to the fact we never had a problem in our old house before using the uhaul

Rebecca Ules  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G CHROMCZAK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha Cruz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice Lin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shari ALLEN   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammie Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renee Smith  |  First Impressions 
Rating:
5.0

Nice using 🇺🇸 u-haul..have a rewarding day!

Michael Yandle  |  First Impressions 
Rating:
5.0

Friendly and accommodating staff! Access hours were convenient as well. Thank you for helping me!

Bruce Couverette  |  Overall Experience 
Rating:
1.0

In May, When I initially moved in all of my sons belongings were bug free. I returned in August to move his stuff out and there were roaches 🪳 in the unit as well as the bins that we stored the clothes in. Absolutely disgusting

TARNIA BURRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHAL SACCENTO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shon kehr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilhelmina Lesane-Gooney  |  Overall Experience 
Rating:
5.0

Just wondering why I would not get a refund for the remainder and f this month?

denise crist  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARLISA BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan Holman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Whitney Broadus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aleksei Gorshkov  |  First Impressions 
Rating:
3.0

Needs to be 24 hours so people can move when they want a night time

niesha singleton  |  Overall Experience 
Rating:
5.0

Extremely helpful and friendly staff. Made the decision easy.

Bruce Couverette  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BETTY J WILLIAMS  |  Overall Experience 
Rating:
4.0

The lock was not inside the unit as was written in my confirmation. The access code provided was incorrect. (They only use 4 digits not 5). The front desk helped me on that issue. Then I found the unit but it had a Zip tie in the slide that was difficult to break as I don’t carry a knife with me. Then no lock inside so I had to return to the front desk to get a lock.

Kathryn Hanna  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kyatta Wright  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

andrew asanta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara Ryan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vincent Fiore   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Hall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan Head  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Dinardo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aluel deng  |  Overall Experience 
Rating:
5.0

The young lady that took care us in the beginning when renting the unit was very helpful. I explained to her that my daughter had limited mobility and needed a unit that was close to the entrance and she was able to accommodate her. That to me meant a great deal to us. The staff is extremely friendly and very helpful !!! I would highly recommend using this particular Uhaul establishment.

tammy skermont  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Levensailor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIN HUNGERFORD  |  First Impressions 
Rating:
5.0

Move in process was easy the only thing I would have changed is the process of opening the door when reps aren’t available easy to understand. When I first got there it took me about 10 minutes to understand you had to use 2 key pads

Sage Quiroa  |  Online Move In 
Rating:
5.0

THANK FOR BEING SO AND KIND I DEFINITELY WOULD COME BACK.

Mary Whipper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrian Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taniequah Ayton  |  First Impressions 
Rating:
5.0

Great to do business with!!!

west utica  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

niesha singleton  |  First Impressions 
Rating:
5.0

I had a reservation, came early, upgraded truck and everything was great. Great job done by all

CARRIEE WHITMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaime sweet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Levensailor  |  First Impressions 
Rating:
5.0

Exceptional service and facility. Very pleased you are so close and offer this service.

JAMES ROCHE  |  First Impressions 
Rating:
4.0

Moving in we had a very difficult time due to the staff claiming to not knowing how to do things and not knowing the system. It was a mess to say the least but the manager took it in her hands and fixed everything and from there on out we had no issues.

deidra broadbent  |  Overall Experience 
Rating:
5.0

I was very pleased with everything and

Patricia Bakos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jade Duhaime  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrian Colon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Frevert  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Chimhwi Brown  |  First Impressions 
Rating:
5.0

I need help with disarming my locker and I cannot get an employee on the phone.

Jennifer Shampine  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elena Lopez  |  Overall Experience 
Rating:
5.0

Great & friendly service

Cahdeja Maddox  |  First Impressions 
Rating:
5.0

Your facility is very convenient with being very close to the college. Everyone we encountered was very very nice and helpful.

Tammie Young  |  First Impressions 
Rating:
5.0

The staff was very helpful Brandon made things a lot easier

Rick Crumb  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jennifer ferguson chard  |  First Impressions 
Rating:
4.0

A little expensive for the area

Gaurav Patel  |  Online Move In 
Rating:
5.0

Staff very helpful and friendly

damaris molina  |  First Impressions 
Rating:
5.0

perfect

Irmaris Rivera-ayala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dorothy williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolyn march  |  Overall Experience 
Rating:
5.0

Secure and easily accessible facility; very accommodating staff and helpful when working with a representative remotely to help clear out the unit

Marc DelMonico  |  Overall Experience 
Rating:
5.0

Staff is friendly, manager is super helpful and always available by phone if you need something. By far the best uhaul facility I have dealt with.

GEORGEMICHAEL II LARKIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette Terhune  |  Overall Experience 
Rating:
5.0

The process for entering the building was a bit confusing, but the person on staff was very helpful. The alarm that sounds each time the unit is opened was also a surprise, and I was worried I did something wrong the first time I accessed the unit. Otherwise, things were very smooth and I have been very pleased.

Michael Attilio  |  Online Move In 
Rating:
5.0

.

dorothy williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat Morgan  |  Overall Experience 
Rating:
1.0

Rat infestation ruined everything I own. The manager offered store credit instead of returning my rent. I have nothing left to store. How would I use the credit?!? Horrible experience!

Emma Kessler  |  Overall Experience 
Rating:
5.0

As a first-time storage customer, I was unsure of exactly what to expect. Courtney & Brandon were each extremely helpful and knew the answer to every one of my questions, both with the truck rental and my storage needs. I would definitely recommend Uhaul of West Utica to anyone in the area needing truck or storage rental.

Ben Bradley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jane Andrews  |  First Impressions 
Rating:
4.0

Courtney was great. Pricing is high for the area. I’ve paid less in more expensive areas. Probably move out . No method of pre billing maybe website. Busy lifestyles and no Email of bill due . Late fees pile up quickly.

peter Dziedzic  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Gleason  |  Overall Experience 
Rating:
5.0

Highly recommend this Uhaul place... Friendly staff & knowledgeable with their products. Very clean environment.

MARCDAMIAN SPATOLA  |  First Impressions 
Rating:
5.0

Held stuff couldn't pay over a year did a settlement thanks uhaul

kalid ramsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherie Johnson-Foster  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ashley Woodard  |  Overall Experience 
Rating:
1.0

I was told I could access my unit 24/7. After packing up the uhaul I got to the storage unit at 9 pm. It was locked. We loaded 2 carts and pushed our things all the way to find out we couldn't access the unit. I have my things going to two different locations. No way I will have enough time to finish moving before the uhaul truck is do back. This whole experience was very stressful. Never again.

Jamie Tayler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Josh Eickmeier  |  Overall Experience 
Rating:
3.0

Upon checkout, the staff was not helpful at all. Justin did not know how to check me out of my storage unit and made it very stressful.

alicia daddario  |  Overall Experience 
Rating:
4.0

The people at the front office were all rude or not with it. The manager was nice though. The bathroom was always dirty and never had paper towels. In the loading area and outside there was broken glass and there is sly were full garbage bins.

Matt Ortolano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tinamarie leigh  |  Overall Experience 
Rating:
4.0

Trash cans need to be emptied regularly. They did not appear to be empties during my 3 month stay. There was always trash overflowing can and on the floor surrounding the can. Loading area smelled foul due to trash being left. Cleaning facility and maintenance needs to be addressed. Teresa was most helpful and accommodating. Please praise Teresa and give her my thanks.

Nicole Hadsell  |  Overall Experience 
Rating:
5.0

Friendly people and go out of their way to help you!

Andrew Manolescu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen P Law  |  Overall Experience 
Rating:
5.0

Theresa Trinque is very kind.

Jae Park  |  First Impressions 
Rating:
5.0

Super clean, easy access, professional staff!

CONSTANCE CORNISH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara Barry  |  Overall Experience 
Rating:
5.0

Clean,quiet

Louis Comito jr  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Josh Eickmeier  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JAQUAN FIGURES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill Higgins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joanna nassimos  |  Overall Experience 
Rating:
1.0

I have been waiting since april 8th to be reimbursed over 5p$ and ive been back to this fa ility to speak with manager over 3x ans have called for 3 wks straight leaving multiple messages and still no response I have worked with u guys for decades im so dissatisfied and Teresa the manager tgere and the little caucasian gut tht has no regard for anything

TANYA SEABERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Manolescu  |  First Impressions 
Rating:
5.0

The facility has good securityand is well lit. Access is above and beyond wonderful! You can drive in to unload your vehicle. Carts are available.

frances rockhill  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George Chavez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

giora katz  |  First Impressions 
Rating:
5.0

Friendly staff and clean storage

Miles Mykel  |  Overall Experience 
Rating:
5.0

i especially want to thank Theresa for all of her help. She was fantastic and if i ever have to use uhaul again i’ll be back to hopefully work with her

Tiffani Decker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara mickler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jozette Colon  |  Overall Experience 
Rating:
5.0

The staff were friendly and gave me good suggestions. The storage facility is very clean and well maintained

Miles Mykel  |  First Impressions 
Rating:
3.0

No comments

atiya king  |  Overall Experience 
Rating:
5.0

The Staff at this location aims to please. From truck/van rentals to storage, I felt they worked hard to earn and keep my business. Thank you.

Cheryl Jack  |  Overall Experience 
Rating:
5.0

I would not hesitate to use this facility again. Clean, heated, well lit, secure and easy access.

joseph nagerl  |  Overall Experience 
Rating:
5.0

Wonderful facility. Clean, well maintained and spacious. The staff is very professional and helpful. The supplies are well stocked and great prices, better to buy them there than anywhere else.

cathrine cole  |  First Impressions 
Rating:
3.0

signing up went smoothly. issue:software system. card wouldn’t activate, couldn’t see unit, told happens frequently, told come back next day to see if would work.you need to fix your software glitch

deborah pedersen  |  First Impressions 
Rating:
5.0

VERY NICE facility! Secure, clean, and conveniently located.

bonnie brazinski  |  Overall Experience 
Rating:
5.0

Theresa WAS AWESOME!!!!!!!!!! Very helpful and understanding

CARLENE CALKINS  |  Overall Experience 
Rating:
5.0

I believe her name was Theresa she was very helpful

CARLENE CALKINS  |  First Impressions 
Rating:
5.0

CLEAN AND SECURE Units are inside and climate controlled.

bonnie brazinski  |  First Impressions 
Rating:
5.0

salesperson was very helpful.

Alan Holman  |  First Impressions 
Rating:
5.0

From the owner to each of her employees... All were informative, helpful, friendly and courteous.

Donald Zalatan  |  Overall Experience 
Rating:
4.0

A few visits, heaping garbage & left over stuff from folks piled at the unload area. On one occasion, I tried to use the bathroom, no toilet paper or paper towels. Roll door kept falling down at unit.

Stacy Krauss  |  Overall Experience 
Rating:
5.0

I'm very please with the uhaul storage unit and the staff, my things were well kept nothing damaged everything fit perfectly! The staff always helped me if I had any questions! Thank you so much!

Kadadren Harrell  |  Overall Experience 
Rating:
4.0

Only issue was there were no carts available when moving out. People from other areas of facility took them. Had to go purchase one at Home Depot

Jayme Connolly  |  Overall Experience 
Rating:
4.0

Staff were very helpful and showed me how to access my storage unit and the location of it. Suggestion would be to track moving carts better to ensure that everyone has what they need.

Denise Serianni  |  First Impressions 
Rating:
1.0

U-Haul was a complete headache!Speaking with someone at the facility was impossible unless I drove there,Speaking with a supervisor simply would never happen and the cust service dept down right rude

Michele baker  |  Overall Experience 
Rating:
5.0

Staff was friendly, personable and professional. They made a work-around the missing rental keys, and I was able to not only move stuff but also store it quickly in a climate controlled space. Thanks!

Cheryl Jack  |  First Impressions 
Rating:
5.0

You guys were wonderful. God Bless

Timothy Ryan  |  Overall Experience 
Rating:
5.0

Excellent service

Rebecca Harper  |  Overall Experience 
Rating:
5.0

Thanks for everything Theresa

javier lozada  |  First Impressions 
Rating:
5.0

Theresa saved me the morning of my move. My movers stood me up. And she got me in contact with a person that had two guys there within 45 minutes. Truly saved the day.

Tyler Fresdorf  |  Overall Experience 
Rating:
5.0

Very satisfied with their service and facilities.

Johnnie Jones  |  First Impressions 
Rating:
5.0

The worker was great, she was very helpful

gayle woehrle  |  First Impressions 
Rating:
5.0

Very Efficient

Selise Monroe  |  Overall Experience 
Rating:
2.0

Do you ever actually pick up your phone at this location. Or do you just let it go to the national call center.

Tyler Fresdorf  |  First Impressions 
Rating:
4.0

The attendant was fast and friendly. The facilities were clean and easy to navigate.

Neva Peat  |  First Impressions 
Rating:
5.0

Awesome place ! Would use again

amy spytko  |  Overall Experience 
Rating:
4.0

I moved out early do I get a partial refund other than that great service

ryan corrigan  |  Overall Experience 
Rating:
5.0

Very helpful staff!

Matt Ortolano  |  First Impressions 
Rating:
5.0

Every thing was very good, great staff

Timothy Ryan  |  First Impressions 
Rating:
5.0

Love these people! Theresa & Lora are awesome!

Mark Cochi  |  Overall Experience 
Rating:
5.0

If needed I will be back..... thank you

mike sinda  |  Overall Experience 
Rating:
5.0

Amber was awesome to work with. She should be praised for her excellent customer service !!!

tammy skermont  |  First Impressions 
Rating:
5.0

Very helpful staff willing to assist

Roger Hayes  |  First Impressions 
Rating:
5.0

Great customer service

brian works  |  Overall Experience 
Rating:
5.0

Will surely use this Uhall and recommened to my friend!

Jahata Richards  |  Overall Experience 
Rating:
5.0

Best service I’ve ever received in regards to moving/storage.

ALEXIA COLACICCO  |  Overall Experience 
Rating:
4.0

Clean with easy access. Staff extremely helpful. Pleasant experience

Edward Connolly  |  Overall Experience 
Rating:
5.0

Great service, easy to use, clean, and secure.

Jonathan Stimola  |  Overall Experience 
Rating:
4.0

Good

amar kassim  |  Overall Experience 
Rating:
5.0

After a very long trip these folks were great. Very clean and well run facility .

Paul LaSala  |  Reservation 
Rating:
1.0

The truck I rented had human feces in the cabin as well as all over the ramp. The truck smelled horrible and was not checked by any staff and was rented out immediately after and not cleaned

melissa toribio  |  Overall Experience 
Rating:
5.0

Theresa and staff were extremely helpful and friendly. I was so pleased with the customer service at this location after poor service from corporate. I would recommend this location in a heartbeat!

Chelsea Martin  |  Overall Experience 
Rating:
5.0

Theresa the general manager was professional pleasant knowledgeable. She made our moving experience much easier!. She is a great representation for Uhaul......

Larry Schecter  |  Overall Experience 
Rating:
5.0

A+

Andrea Aimonetti  |  Overall Experience 
No reviews have been submitted for this location.

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