Customer Reviews for U-Haul Moving & Storage of West Pensacola

2,398 reviews

4211 Mobile Hwy   Pensacola, FL 32506

(850) 266-7482

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(850) 266-7482

4211 Mobile Hwy
Pensacola, FL 32506

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice work getting me in and out of there. Kudos to the easy check-in and out systems.

Cory Pinter 
Rating:
5.0

Customer did not leave a comment.

JUANITA BONNER  |  Overall Experience 
Rating:
4.0

I did not like that the truck was on empty when I picked it up, but I did get a $22 return for bringing it back with gas in it.

Thomas Mayfield 
Rating:
5.0

Nothing, it was a smooth pleasant experience

Darrell Millman 
Rating:
5.0

Customer did not leave a comment.

Elizabeth hawk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William McCalla 
Rating:
3.0

The cup holders, floors, and cargo bed appeared not to have been cleaned. The storage space was full of what looked like drywall/sheetrock, the cupholders had a gunk built up, and the cabin floor was dusty/dirty. A quick sweep of the interior and wipe of the cupholder with a cleaning solvent would make it significantly better. The cleaning agent used on the seats gave me a considerable rash anywhere my skin contacted the seats. Wiping the seats down with another cleaning agent may solve this for the next customer

Caden Dosier 
Rating:
5.0

Customer did not leave a comment.

Benjamin Rudolph 
Rating:
5.0

Customer did not leave a comment.

James Thomas 
Rating:
5.0

Customer did not leave a comment.

John Lehman 
Rating:
5.0

Customer did not leave a comment.

david Turnbull 
Rating:
5.0

Customer did not leave a comment.

ronald lemasters 
Rating:
5.0

Customer did not leave a comment.

David Weissman 
Rating:
2.0

My truck was not in the spot it was supposed to be it was actually completely across the lot by the road when it was said to be in front of the building. I get to my truck and there are homeless people sleeping in it.

Brandon Mobley 
Rating:
5.0

My booking agent was on Navy Blvd and they had no follow thru after taking my reservation over the phone and never added the appliance dolly I requested and reminded them of in my 2 calls to them. Unfortunately the pick up sight none available as well but their service was excellent.

MARY BOYLL 
Rating:
2.0

First of all the uhaul place didn’t have enough trailers for the boxes to go into so when the movers went to pick up the box they couldn’t get them. This uhaul location had to go to another location and it severely delayed the day. The moving company I selected through the partnership was awful. They only filled half of one box and took it and then smashed stuff into the other. Never used the packing blankets. Almost all of my furniture is damaged. I had to throw away a ton of things because of the way they packed things. Then the unloading experience was the worst. The woman at the store where I picked them up was so out of touch with what she was doing. I called multiple days ahead to make sure my boxes were good to go. She said someone would call me back. Nobody called me back. Then when I got to the location she didn’t know how to release the boxes to me. She was completely confused. Overall I wouldn’t recommend these. There’s too many moving parts and nobody is working together to make it easy in the customer.

JULIE SWEENEY 
Rating:
5.0

the people were helpful & friendly.

Charles Cadden 
Rating:
5.0

Customer did not leave a comment.

Scotty Liles 
Rating:
5.0

Customer did not leave a comment.

Kathy West 
Rating:
5.0

Everything Perfect

Gary Mccree 
Rating:
5.0

Customer did not leave a comment.

Ross Eckley 
Rating:
5.0

Customer did not leave a comment.

RAYMOND BRISTOW 
Rating:
5.0

Customer did not leave a comment.

Becca Wells 
Rating:
5.0

Good experience

Ken Kercher 
Rating:
5.0

Customer did not leave a comment.

Katherine Martin  |  First Impressions 
Rating:
4.0

The staff are very helpful and friendly. However the location is a bit sketchy after hours. When I dropped off the van only 30 minutes after the office closed there were a lot of wandering people in the parking lot.

Andrew Arnone 
Rating:
5.0

Customer did not leave a comment.

ROGER Harmon 
Rating:
5.0

It’s the only location near Pensacola I’ll go too… they are the bes and always have availability!

JESSE CASSOTTA 
Rating:
5.0

U-Haul at this location is blessed with staff members who exceed expectations and excellent customer service. Mickhail stands out the most of all your staff. He took his time with me and answered all my questions in a professional manner! He is an asset. I hope U-Haul continue to invest in their employees.

GRACE ANTIQUIERA 
Rating:
3.0

Actually charge the correct credit card. There have been 3 issues during this one move where U-haul charged the wrong card. when I called to fix the issue I was originally told I would receive a call and they would fix it. I never got a call. Then when I call back after a few days I was told they did call (which is a lie) and that it turns out they cannot refund me or move the charge, despite them screwing it up multiple times.

Aaron Loev 
Rating:
5.0

Customer did not leave a comment.

Kathy Kirk 
Rating:
5.0

Customer did not leave a comment.

Antonio Mauricio 
Rating:
5.0

The gentleman that work at the mobile hwy. In pensacola, fl. We're very professional. They made my rental experience flow smoothly, I was in and out guickly, even though there were a lot of trucks and trailers were coming and going. It was a pleasure doing business with your co. And will use your co. Again. Thank you, Mark Reed

Mark Reed 
Rating:
5.0

Excellent Staff! Everyone’s very helpful and pleasant! Thank you very much!

Crystal Tolentino  |  Overall Experience 
Rating:
5.0

Great experience all around. The delivery drivers (Burnetha) who brought the items into Key West were hands down the kindest and most hard working people we interacted with. The rep in Alabama who coordinated everything (Tiffany) was also amazing and helped insure a smooth interaction. Very pleased with how things went. Than you so much

Barrett Thrasher 
Rating:
5.0

Customer did not leave a comment.

Phillip Sykes 
Rating:
4.0

Customer did not leave a comment.

Darlene Patton 
Rating:
5.0

It was easy picking up rental truck. Customer service was great!

Emma Austin 
Rating:
5.0

6x12 trailer was not cleaned! Gravel in floor of trailer as well as inside ramp from previous renter ! Everytime we lowered ramp gravel would release and wind up on ground under trailer.

KEVIN ALEXANDER 
Rating:
1.0

Customer did not leave a comment.

LATOYA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Samuel Richmond  |  First Impressions 
Rating:
5.0

Flawless installation process...customer service was spot on and all my questions and inquiries were answered/handled quickly and professionally. A+ overall experience...

Shannon Hilburn 
Rating:
5.0

Customer did not leave a comment.

JOSHUA THOMPSON 
Rating:
5.0

Nothing have used them twice easy both times.

Dennis Dowling 
Rating:
5.0

Customer did not leave a comment.

RYAN FEDDEMA 
Rating:
5.0

Excellent customer service.

LARRY BRESHEARS 
Rating:
5.0

Customer did not leave a comment.

DANIEL AZZOLE 
Rating:
1.0

I returned the equipment well before the required time and Your incompetent employees didnt checked in ontime and have recovery calling also not to mention the wrong information that was given, fck you guys never again🙄

Dwayne Powell 
Rating:
1.0

Very annoyed because when I turned in the truck there is a sticker that says 20% off if swept out. Didn’t receive that but wanna charge me more for going over in miles which is pathetic bc I went from location to location and it sat here in driveway once I got into town like who wanna drive a U-Haul as a vehicle? Nobody so there for how did I go over in miles like having to drop addition $160 at drop off is ridiculous. I get the mileage prolly says I went over but idk I went from U-Haul in one state at pick up to new location then to U-Haul in drop off!! Then get charged $40 for another day because I took it back 3 hours later because my original reservation said drop it off Wednesday but yet today is Tuesday and go charged another day for 3 hours. Wouldn’t recommend U-Haul to anyone because they really be doing people wrong.

cody papoi 
Rating:
5.0

I rented before and rent again and let others know about them as well.

Sharon Cary  |  First Impressions 
Rating:
5.0

Massive U-Haul location. The person we spoke to was extremely friendly. The one thing that was a bit misleading was in the parking lot there was a line of vehicles in a que for “equipment/rental return” and it turned out that wasn’t for check-ins.

Joanna Stallard 
Rating:
5.0

Customer did not leave a comment.

Lloyd McGee 
Rating:
4.0

This location provided a wonderful customer service experience. All of the gentleman that I encountered were very nice!

tynisa varon 
Rating:
4.0

Customer did not leave a comment.

Jay Margedant  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRITTANY CAPERS 
Rating:
5.0

Customer did not leave a comment.

tony carter 
Rating:
5.0

Customer did not leave a comment.

Leonard kaser 
Rating:
5.0

Returning equipments upgrade services computerized equipment ramp. Instead of employee going to check the mileage on the trucks they can look on the screen inside on the computer. Because customers waiting in line while employee have go outside and check the equipment. You should've customers waiting for long periods of time. This can save timing for the customers and employees.

Phylishia Truitt 
Rating:
5.0

Keep up the good work

Gary Dean  |  Overall Experience 
Rating:
5.0

Very nice and very helpful and gave good insight

debra demarest  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilheminia Gadson 
Rating:
5.0

Customer did not leave a comment.

Zsykeria Bradley 
Rating:
5.0

Everything was outstanding and pickup and return was made easy by the outstanding customer service.

LARRY BRESHEARS 
Rating:
5.0

Super fast check-in/drop off. Friendly and customer service oriented. The only U-Haul I will use in Pensacola.

Pat Long 
Rating:
5.0

Thank you

Kenneth Gardner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lee palmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen Ballard 
Rating:
5.0

Nothing at all. The guys here made it extremely easy for me. They were some of the best.

Crystal Gordon 
Rating:
5.0

I was glad they were open on a Sunday. The guy that checked me in was very quick and knowledgeable.

CYNTHIA WOOD 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Tipler 
Rating:
3.0

Make sure the lights are working on the trailers, and the cable to hook the trailer to the trucks aren’t broken. We had to go through 4 different ones just to get the truck hooked up.

Hannah Hernandez 
Rating:
3.0

Customer did not leave a comment.

Sonia Keating 
Rating:
1.0

Dropped of the equipment on 2/14/24, a day earlier than it was due back. The attendant stated that I would receive an email with a receipt in a few minutes, I never received that email. On the afternoon of 2/17/24, I was contacted by a representative from the drop off location, who rudely stated that the trailer was over due and that I needed to drop it off. I informed him that I had dropped it off 4 days prior. In an accusatory.manner he stated that he would look in his lot to see if it was there but he knew it wasn’t. I haven’t heard back from them to let me know that they found the trailer that they failed to check in when the received it. I did receive the email receipt a few minutes after the conversation so I guess that means they found the trailer. This past week has definitely shown me that there is a lack of customer service and lack of competence at U-haul.

JAMES HORNADY 
Rating:
4.0

Customer did not leave a comment.

Elaine Pasinski Thomas 
Rating:
5.0

Customer did not leave a comment.

Mark Murray 
Rating:
3.0

Customer did not leave a comment.

EVAN SMALL 
Rating:
5.0

Customer did not leave a comment.

Ken Mceachern  |  First Impressions 
Rating:
5.0

These guys always go above and beyond. Over the last couple months these guys have treated me extremely well. I have rented from u-hual a cross this country. This group of employees are the best. I will go out of my way to do business with this group.

Jack Jobes 
Rating:
5.0

Customer did not leave a comment.

Timothy Cusack-McPartlin 
Rating:
5.0

Customer did not leave a comment.

timothy curry 
Rating:
5.0

They did a great job! No room for improvement.

Kristin Brawley 
Rating:
5.0

Everyone here was so helpful. Made a stressful moving day 100% better. Thank you, guys for all your support.

Jennifer Suarez 
Rating:
5.0

Staff was friendly, knowledgeable, and courteous. Nothing better than that

johnnie cardwell 
Rating:
5.0

💯👍

Alberto Rodriguez Avila 
Rating:
5.0

Customer did not leave a comment.

makiyah denson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Busbin 
Rating:
5.0

Not a fan of the wooden containers, however none of my things were damaged so its not a huge deal overall. Overall, I had a good experience with Uhaul and the use of the U-box container.

Sarah Witter 
Rating:
5.0

Customer did not leave a comment.

mary ramos  |  Overall Experience 
Rating:
5.0

I had my things in storage for probably 3 years if not longer. When I had tough times and ran behind on my payment the manager always work with me.

john helms  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John gibson 
Rating:
5.0

The van that we took smelled very bad, like B.O. There was some sort of oil smeared on the dash and coating the entire passenger window so it was kind of hard to see through. However, the location itself was by far the nicest uhaul I’ve ever been to and the workers were very friendly.

Julia Marz 
Rating:
5.0

Customer did not leave a comment.

Rene Bradshaw  |  First Impressions 
Rating:
5.0

Great service.

Kevin Timmerman 
Rating:
5.0

I had no problems from the renting to the returning it was nothing but awesome service I enjoyed my rental and will definitely be renting from this location again

Jayvaris Rathel 
Rating:
5.0

Exceptional in every area except availability of an appliance dolly that I had reserved. They did however try to get one at another location nearby but they didn’t have one either. It all worked out in the end.

Janet Mejias 
Rating:
5.0

Customer did not leave a comment.

Ameris Bradley 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hagedorn 
Rating:
5.0

Customer did not leave a comment.

Luis Perez pena 
Rating:
5.0

The gas gage was not working properly and I ended up putting putting more gas on the thank. After I put gas in the tank I had to drive for a couple of miles before the the gas needle started moving up slowly

Angel Medina 
Rating:
5.0

Customer did not leave a comment.

Ken Corley 
Rating:
5.0

Great interaction.

James Ferens 
Rating:
5.0

Nothing to add for improving! Very friendly and helpful while giving us all the information we needed. Quick and simple process!

Timothy Barker 
Rating:
5.0

Customer did not leave a comment.

Darrell Walker 
Rating:
4.0

Great customer service. Polite and friendly very helpful

stephen duBose 
Rating:
4.0

None at this time

Joyce Wilson 
Rating:
5.0

Customer did not leave a comment.

Alan Johnson 
Rating:
5.0

Customer did not leave a comment.

david voight 
Rating:
5.0

U-Haul storage was the best facility I've ever used.

RACHELL BOCCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD WASHINGTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRIS VERWEY 
Rating:
5.0

Great customer service!!

Curtis Thompson 
Rating:
5.0

Customer did not leave a comment.

SHERRY FIELDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Rosario 
Rating:
5.0

Great team

VITALIE MEREUTA 
Rating:
5.0

Customer did not leave a comment.

Andrew Donohue 
Rating:
5.0

Customer did not leave a comment.

Martin Chiki 
Rating:
5.0

Customer did not leave a comment.

Katherine Angers 
Rating:
3.0

Customer did not leave a comment.

Tejavian Sanford 
Rating:
5.0

Customer did not leave a comment.

Lenard Liebe 
Rating:
5.0

Customer did not leave a comment.

John Gustafson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES BROWN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHERRY FIELDS  |  First Impressions 
Rating:
5.0

Very nice and clean facility. It was so easy backing into the garage to unload our vehicle.

judy lemone  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monique Posey  |  Overall Experience 
Rating:
5.0

We are very pleased with our storage rental. Also, UHaul has a great mobile App.

Kenneth Davis  |  Overall Experience 
Rating:
5.0

great customer service

Shreen Loring  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH SCHERF  |  Overall Experience 
Rating:
5.0

The service was excellent and very informative and helpful in helping me with the process 💯💯💯💯💯💯💯💯💯💯💯💯👍🏾☝🏽🙏🏽🙏🏽🙏🏽✝️✝️✝️😇😇😇👍🏾

NELSON REMBERT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney Quick  |  Overall Experience 
Rating:
5.0

All your staff are professional, courteous, and at times even humorous! Never had a problem. I not only rented storage I also rented equipment for work and never had any issues that weren't taken care of immediately. Sincerely, Jim Churchill

JAMES CHURCHILL  |  Overall Experience 
Rating:
5.0

Great place to store your property great management great customer service ect.

francesca dial  |  Overall Experience 
Rating:
5.0

They were extremely helpful!

Vicki Terrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn Robinson  |  First Impressions 
Rating:
2.0

Facility is supposed to be climate controlled but I have lost a lot of my personal things do to the warm climate.

TANYA LEVINE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN STUMPF  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Britian Henry  |  Overall Experience 
Rating:
4.0

Thank you for everything.

monique roberts   |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kiesha Bolton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolyn Houlihan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara Ross  |  Overall Experience 
Rating:
3.0

Good facilities, kind of wonky way to eneter but once you do it it’s easy enough. Whole ground floor smelled like a€€…but someone was cleaning. Was Bette the next time I went back. Nice folks there, they wanna help

Jay Margedant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karie Smith  |  Overall Experience 
Rating:
5.0

Great company.

LISA PORTER  |  First Impressions 
Rating:
5.0

Loved the vehicle pull-in storage access- perfect if there was inclement weather

Nicole Presley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA ANDERSON  |  Overall Experience 
Rating:
5.0

Everyone is very polite and helpful. Great crew working at this facility. Above and beyond..2 young men in particular, and I'm bad remembering names. Kendrick I think was one guy. Anyways definitely have a great crew, even the janitor, I gave him a compliment because he does a great job as well

JAMES KNAPP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

connie bolinger  |  Overall Experience 
Rating:
5.0

Good just get all the garage doors fixed that was a headache

NATHAN RHODEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSE HALL  |  Overall Experience 
Rating:
5.0

Thanks to you all!!!

rickey adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trachella gardner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Caraballo  |  First Impressions 
Rating:
5.0

UHaul is my best experience ever with a storage facility! The staff has been amazing, helpful, friendly and professional! My storage unit was perfect in size and accessibility. My check-out experience was fast, efficient & the staff once again was very helpful. Thank you UHaull again!

CATHERINE ROYCE  |  Overall Experience 
Rating:
5.0

Very accommodating crew from the office to unit custodian. Always pleasant and helpful. Felt comfortable and safe using facility. Highly recommend .

ISOBEL JACOBS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephanie Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara Ross  |  First Impressions 
Rating:
5.0

Staff is very friendly and always acknowledges me when there. Excellent level of professionalism always provided. By for the best UHaul staff I have ever encountered since I first started using UHaul on 1988. Thank you

Martin Sullivan  |  Overall Experience 
Rating:
5.0

Jessica, Kevin, Mickael and others all courteous, knowledgeable and helpful.

Alex Hyde-White  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Phyllis Meyers  |  Overall Experience 
Rating:
5.0

Beautiful facility. Clean, neat, Very large. Lots of space to maneuver van for easy move in. Staff very efficient and friendly. I can highly recommend this facility.

Dianne Schindler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD Burt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiara White  |  Overall Experience 
Rating:
5.0

The mileage rate has increased significantly. It cost almost half of what a long haul does which is ridiculous.

Kathy West  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frederick Walker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monique Posey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juanita Bonner  |  First Impressions 
Rating:
5.0

Great staff

richard osooio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philandria Hughes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

akeyia hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Mcghee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alana Shaw  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcia Lowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Presley  |  First Impressions 
Rating:
5.0

Never had any problems with my storage unit. The facilities are always clean and well maintained.

Jacqueline Murray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie Vail  |  Overall Experience 
Rating:
5.0

Extremely professional, friendly personable young people. They literally “left no stone unturned” to insure that our rentals and our overall experience went as planned!!

PHILIP KLEIN  |  First Impressions 
Rating:
5.0

Great!

STEVEN CALLICOTT  |  First Impressions 
Rating:
4.0

A couple times the money was pulled out of my account yet it had not been deposited where it was available and rather than retry the deduction or contact me locally !! it was a couple of days and my mother in Dallas would get a late notice and I never heard anything here in Pensacola !! Other than that there are no complaints I had a good storage with my items !!

michael halder  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kendaja Roberts  |  Overall Experience 
Rating:
5.0

The staff there are very sweet and accommodating. We came at the worst time to move into the area, with torrential rains and tornados in the area. The 1-800 u-haul number people were horrible, and helped absolutely nothing! The staff here helped everything but controlling the weather, which obviously, nobody can!

Wendy Hatcher  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATRICE GARNER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eugene Waldenmaier  |  Overall Experience 
Rating:
5.0

Staff was kind and helpful. Facility is clean.

Travis Roper  |  First Impressions 
Rating:
5.0

This was the fist time I had to use a storage facility and was great

Diane Rapp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Andrews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Ott  |  Overall Experience 
Rating:
5.0

Thank you

Erika Wallace  |  Overall Experience 
Rating:
4.0

When I originally rented the unit, it was 24 hours access. That's why I rented it. It should not have changed. Otherwise everything was great

roger laberge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kezia Thomas  |  Overall Experience 
Rating:
5.0

The staff there was amazing and helpful especially whenever I had any questions or concerns always someone available

albert moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lloyd Cole  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cindy Robinson  |  First Impressions 
Rating:
5.0

Great staff..clean storage room. Great prices and deals.. Made my transition to Pensacola less difficult by far...

Melissa Rachal  |  Overall Experience 
Rating:
5.0

My family & I have also rented U-Haul trucks from this location. We've never had a problem with the trucks nor any of the staff. The staff is always helpful & takes the time to answer any questions.

Sharon Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan Savage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Gordon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chanequa McVoy  |  Overall Experience 
Rating:
2.0

Some of my belongings got destroyed by rats the storage unit 0 8 71 outside, Was clean whenever I got it then whenever I put my stuff in there and left it for a couple of months I found it in a terrible mouse because of rat poop P and rubbish through my stuff, I had to Throw away some of my good clothes And also my computer tower TV chords as well.

roger mattson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary sumlers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cecelia potter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATORAH WASHINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david keenan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy ladell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADLEY EADDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alton mackey  |  First Impressions 
Rating:
5.0

All good

Dana Sharpe  |  Overall Experience 
Rating:
4.0

The employee that's there is lazy I made sure my unit was clean I took pictures when I asked him if he was gonna check it out he told me why ya think I should I said well I'm not gonna be getting a letter to say it wasn't clean I informed him I have pictures! When I rented the trailer I told him the axles needed to be checked cause I couldn't drive over 50 and he sat there looked at me and said yup just drop it over by the rest of the trailers ! He is just lazy !

Sharel Schmolke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mona Jones  |  Overall Experience 
Rating:
5.0

Will not hesitate to use again!

Genie Milhouse  |  Overall Experience 
Rating:
1.0

I'm having to hire exterminator my stuff full of coach roaches never ever had roaches I address that to them that there was roaches crawling on the floor now I brought them back with me the staff was great and very nice but I can't answer the last 3 questions I know I will never store my belongings again inside a building because of the bugs

VENITA ROBINSON  |  Overall Experience 
Rating:
5.0

it was a little dark back where my storage unit was, 1258, some of the lights didn't come on, but overall it was an enjoyable experience.

John Klapmeyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill-Anna Welker  |  Overall Experience 
Rating:
5.0

Everything was fast and secure. There was always an employee around to assist for any reason. Everyone was very nice and helpful, much more than anywhere else. Definitely recommend.

Colin Crider  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Moultrie  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Mcghee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

destiny ptomy  |  First Impressions 
Rating:
5.0

The Huntsville office was very helpful and timely.

Josiah Anderson  |  First Impressions 
Rating:
5.0

The staff was very understanding and helpful!

susan pritchett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eunice Thomas  |  Overall Experience 
Rating:
4.0

I had a problem with my truck, and I had to wait an extra day to get it fixed. The truck was repaired the next day, but I was not charged for the extra day. I’m happy with the way that I was treated. Overall, I’m satisfied!

JESSE JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lacey Mann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephanie wade  |  Overall Experience 
Rating:
5.0

I cleaned out my storage unit Jan 8th I believe, and had maybe two bags worth of things I was going to put in the trash. Was going to come back and clean up the following weekend, 14th/15th. Would still be before the 19th. Got a text two days later, Jan 10th, about moving out. Didn’t get a chance to clean up the rest, so I apologize that you guys had to clean up. Didn’t tell anybody about the move out yet so didn’t think you would close out the contract yet, my fault for not putting the lock back on. Thank you for cleaning up. I also received a call few months prior to let us know about our lock not being on as secure as it should be, so thank you for doing walk through to make sure the units are secure. Place always clean and staff at this location always are helpful and friendly.

stephanie macfarland  |  Overall Experience 
Rating:
2.0

The staff were great, especially Matthew. This facility is not clean, especially the floors and the carts and needs constant pest control. The garage doors always had something wrong with them, meaning they are stuck in the air or halfway up which is really scary due to a large homeless population located near this area. We moved out of this storage facility due to roaches and ants in the facility and unfortunately in our things. I also feel that we should have gotten money back since the bill was paid for the month and we vacated the unit before the payment was due again.

Alexandria Bryant  |  Overall Experience 
Rating:
4.0

The two young men on night shift were very helpful polite. 1/10/23 1/10/23 dayshift forklift driver was very helpful with my UBOX.

Joyce Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristi Garrett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keshia Austin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RODRIGO PEREZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tonge english  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Deese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie wingate  |  First Impressions 
Rating:
5.0

Strong management and well trained staff

Joseph Bores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICKY ROBERTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Raslevich  |  Overall Experience 
Rating:
5.0

I can't think of anything that doesn't meet or exceed my expectations about the Mobile Hwy. location. The staff is amazing, extremely helpful, professional, and mist importantly, very upbeat and positive. I could write an essay on how pleasant it is to work with your wonderful staff, but no one would read the darned thing. Suffice it to say that as a company, you should do everything you can to hold onto these fine folks, with both of your hands, and a kneecap!

John Hesselgrave  |  First Impressions 
Rating:
4.0

Assholes working on Sunday could have answered the phones instead of forwarding them to corporate. I called for hours and could get through on a direct line. The two bone heads were out side playing football. Otherwise great place. Thank you

Clayton Malseed  |  Overall Experience 
Rating:
4.0

It would be good to have later accessibility hours on the weekends - that’s when we normally have time to get over there. Being open until at least 7pm every night would be great.

CELINDA BROWN  |  Overall Experience 
Rating:
5.0

Customer service experience was great and sales rep took the time to walk us around and demonstrate how the alarms and doors worked. We greatly appreciated his kindness and willingness to help after like 20 hours in the road. Thank you!

Scott Burlison  |  First Impressions 
Rating:
5.0

Instructions can be confusing using the card to sign in and out but the girl who talked to me did a very good job explaining I had no trouble. I did lock my unit open but the card reader informed me of this and I was able to lock my unit in the locked position without a problem.

BRADLEY EADDY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Klapmeyer  |  First Impressions 
Rating:
3.0

If the doors aren’t working it’s hard to get in your unit. The biggest issue was I found a bunch of dead roaches im the unit as I emptied it.

AMANDA KEMP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arelene jackson kitchen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA MERIDETH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

francesca dial  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie Nunes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

earnestine pierce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SULLIVAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Keys  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

calvin Gillis  |  First Impressions 
Rating:
5.0

It was a pleasure to store my belongings, safely and securely at Uhaul at 4211 mobile hwy. All staff were always courteous, professional, and dedicated to each customer.Thank you Uhaul and shout out to a fine manger, Mr. Justin P. He was stellar in handling a few situations for me.

micheal lingo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary sumlers  |  First Impressions 
Rating:
4.0

Unit locking mechanism would not close upon first use. Notified on site representative who took care of the problem.

Ronnie Hay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA DAVIS  |  First Impressions 
Rating:
4.0

The trailer I rented there is something wrong with axle the gentle men in iowa was excellent rep.the guy who was working at storage unit was a little rude! I asked a question he rolled his eyes up I told him he had no reason to do that !

Sharel Schmolke  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Zandra Olige  |  Overall Experience 
Rating:
5.0

Excellent

Pat Denson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy Dietrich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth hawk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Zingaro  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

raquel johnson  |  First Impressions 
Rating:
5.0

Thanks for always being there, great company in a time of need….👍🏾

Tony Dorsey  |  First Impressions 
Rating:
5.0

The staff is wonderful and very helpful

Frances Roby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian Wells  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Kidd  |  Overall Experience 
Rating:
4.0

Just don't like that you have to pay for the entire month even if you move out early. It should be prorated for the last month if you have days left. other than that, my many experiences with UHaul have been very satisfactory

CRYSTAL VELEZ-MORALES  |  Overall Experience 
Rating:
4.0

I wish the drive-in unloading area was available. My unit is all the way at the other end and is convenient to the drive-in area.

jeff nimblett  |  First Impressions 
Rating:
1.0

I wasn't allowed any chance or call back to arrange a payment arrangement and really want my legal and personal paperwork which is for my children . Please contact me and let me know if whomever got the unit would send them to me if I pay them?

Travis Kinder  |  Overall Experience 
Rating:
5.0

Clean accessible and well lighted… all the things needed for a great storage unit.

Harry Sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deatra Thornton-Winston  |  First Impressions 
Rating:
4.0

Even though it was very clean, it was a big problem with roaches. I can’t and don’t blame Uhaul. I did not have roaches where I lived but to alleviate them I put traps in my unit and began to see less and less. This would be a good suggestion for the company to have renters of units to put these in your unit.

Rita Copeland-Boone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sadonna Berry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luke Juriga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacquena Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY ALVEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODRIGO PEREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

romona stromas  |  First Impressions 
Rating:
5.0

THANKS 👍

Ernest honeycut  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alana Shaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles burrell  |  Overall Experience 
Rating:
1.0

I had an outside storage unit. All my items were damaged and mildewed. I wasted money carrying this unit for nearly two years.

Sakeria Johnson  |  Overall Experience 
Rating:
5.0

The staff was very helpful. Appreciate the use of the carts. Made the move-in process a lot faster and easier.

KIMBERLY LYNN FORBES  |  First Impressions 
Rating:
5.0

Thanks to Trent for great service

Richard Watson  |  First Impressions 
Rating:
5.0

Gentleman who helped me was outstanding,,should be more people like him in this world,thank you

Anthony Zingaro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Hart  |  Overall Experience 
Rating:
5.0

Great people Helpful

Gloria Riddle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph franke   |  Overall Experience 
Rating:
5.0

Despite hurricane damage and repair, I never once considered taking my things somewhere else. My decision was based on the incredibly professional staff.

Justice Parrott  |  Overall Experience 
Rating:
1.0

The lady Miranda called and harass me constantly about a storage that was cleared out 4 months ago..I really don't appreciate that..I will NEVER do business with this storage company again

LAVONDRA VARNADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Grandchamp  |  Overall Experience 
Rating:
5.0

24 Hours open!!

helen kim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Licia Moody  |  Overall Experience 
Rating:
1.0

Not happy because you refuse give me half refund back because I paid February 25th I paid $61.40 it even not full month. Please send me half refund thank you

Audrey Busbee  |  Overall Experience 
Rating:
5.0

Nice facility

angelia graphenreed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles burrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Stansbury  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES LIBRETTO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY WESTERY  |  First Impressions 
Rating:
5.0

Nice facility

DERICK MALLORY  |  Overall Experience 
Rating:
5.0

My favorite facility

Angela Conner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike reinoehl  |  First Impressions 
Rating:
5.0

Nice all around experience. Just was asked to do a walkthrough when I didn't have to. On the phone rep said it, the in person said it was not necessarily urgent. Wished I would have known cause I had no transportation.

Etheldra Sharpe  |  Overall Experience 
Rating:
1.0

Found water damage and water was in the unit refuse insurance would not pay had pictures an video to prove it my box was wet and damage Had to make a claims personnel was rude as well

Frank Kirkland  |  Overall Experience 
Rating:
5.0

Staff has always been very professional and very helpful and knowledgeable.the staff at the west pensacola location always 100% on target for customer first service. Henry

HENRY ALVEY  |  First Impressions 
Rating:
5.0

Everyone I dealt with during my rental period offered excellent service. It was refreshing to see people go out of their way to be helpful.

Lyne Viktor  |  Overall Experience 
Rating:
4.0

Accommendating and Flexible Worked w me

Keith wagner  |  Overall Experience 
Rating:
5.0

The staff was wonderful I will definitely recommend you guys.

Takivia Garner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLENE HIGHSMITH  |  Overall Experience 
Rating:
5.0

You guys were great.i just only needed something temporary for my move or else I would have stayed.

Matthew Mckeever  |  Overall Experience 
Rating:
1.0

Justin, the manager, made poor excuses for why he could not assist me and then said it was due to Uhaul policy but he could not show me the policy when I asked to see it.

Jennifer Stewart  |  Overall Experience 
Rating:
4.0

I thank you so much for letting me get my things out before they were sold i really appericate that more than words can say thank you again

Breanna Williams  |  Overall Experience 
Rating:
4.0

Nice friendly & informative staff. Sometimes I had to wait for service because they are usually busy on the phone or assisting other people but they make sure to tend to you at their earliest convenience. Would recommend this Uhaul location.

Shaneka Mills  |  Overall Experience 
Rating:
1.0

very hot , all my stuff had mildew on it, floors were a mess..wax everywhere,blowers and dampness horrible maintenance...

Lisa Oliver  |  Overall Experience 
Rating:
4.0

And when I needed a storage facility I'm gonna get ya'll have a good those guys were excellent

richard vandenburg  |  Overall Experience 
Rating:
5.0

It was great

Shanya Blount  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Franklin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tamara Click  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie Edwards  |  Overall Experience 
Rating:
5.0

The assistant manager is very friendly and made accommodations for me. He was patient and calm when an angry customer came in yelling.

DONNA CUTCHALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Enriquez  |  First Impressions 
Rating:
4.0

I think it is a ripoff that you do not pro rate. I emptied my unit on the 27th by 8:3.0 am. My rental renewal date is the 24th. The 25th was Thanksgiving. I had to pay for the whole month of December plus insurance for a empty unit. Not fair you have the ability to rent it to someone else and collect double rent.

HAZEL BOONE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Travis Erickson  |  Overall Experience 
Rating:
5.0

Thanks for anything

jose godofredo  |  Overall Experience 
Rating:
4.0

You were understaffed the last day we were there...others in line were complaining. Facility was out of printer ink so had to rely on email contract/registration for the truck and car transporter.

RICHARD FISCHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Max Kinney  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Joseph Carroll  |  Overall Experience 
Rating:
5.0

Made the arrangements to rent without knowing anything about the business or area. We were very pleased with whole whole setup and experience.

BRENDA GRENIER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carlos smiley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna hall  |  Overall Experience 
Rating:
5.0

Everyone was helpful

Laura Samikannu  |  Overall Experience 
Rating:
5.0

Wow Air conditioned and climate controlled and insured ! The price is fair and the service is superior.

Al Grimm  |  Overall Experience 
Rating:
1.0

They changed looked with no permission…. It was bad service

HARRY DAWSON  |  Overall Experience 
Rating:
1.0

The employees are not helpful and act like you are bothering them. And my checkout date was 10/29/21. That's the day I emptied my storage and left the door up so they could see. It's a shame it took til 11/1/21 for them to notice. There are cameras. That's just a shame.

Shannon Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen Sullivan  |  First Impressions 
Rating:
4.0

Need better Lighting and a fence for security

DOUG SHERMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda may  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS NAPOLITANO  |  First Impressions 
Rating:
2.0

I have already spoke with Justin about my experience

Jayne Johnson  |  Overall Experience 
Rating:
5.0

Really appreciated the mattress hauler...but a bit tight for our thick mattress...may want to make one side about an inch wider

RICHARD FISCHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas cain  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julius Hammond  |  Overall Experience 
Rating:
3.0

The storage unit fitted our needs until we got settled in our new place in Saint Augustine

DALE RICKARD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol Porter  |  First Impressions 
Rating:
5.0

The owner and employees were so friendly, patient s d helpful.

FELISHA JEAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherita McGinnis  |  First Impressions 
Rating:
4.0

Facility has excess moisture. I brought in new boxes and all were wet when I emptied the storage.

Clifton Jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shykerria Lovelace  |  Overall Experience 
Rating:
5.0

The facility is very nice, convenient, clean, easy to access, friendly staff and I would use it again.

nancy marquardt  |  Overall Experience 
Rating:
1.0

All of my belongings were left molded.

gabrielle dandry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

virginia blackshear  |  First Impressions 
Rating:
5.0

You really need to have access to a dumpster or trash will continue to pile up at the door.

Judy Carlstrom  |  Overall Experience 
Rating:
5.0

Wonderful experience

PATTY A WALLS  |  Overall Experience 
Rating:
3.0

Garage doors don't open i had to walk around the entire place juat to open it from inside and only one side works the small door where the uhaul truck can't get get back into

daniel llanos  |  Overall Experience 
Rating:
1.0

Reserved 2 rooms did not have them when we arrived finally found 3 rooms not cleaned saw cockroaches on a number of times we were at storage-move in day it was 110 degrees in building chicken bones on floor of building homeless-people coming and going bathrooms trashed 2 times we tried to use them loading dock floor was slippery and wet had no disc locks we were told to use regular locks and they locked us out because of it

Dean Gallo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johnnessa evans  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lenora Wynn  |  Overall Experience 
Rating:
5.0

Kudos to Michael@778071 at the mobile hwy facility. He was incredible and so helpful. During a very stressful move, Michael made sure we had everything we needed and got us into the last unit available! I would use uhaul again just because of him.

SARAH INGRAM  |  First Impressions 
Rating:
5.0

The bay auto doors can be rather tricky to operate, and shuts automatically even when your placed in front of it. Staff was very helpful and friendly and was honest about the issue.

CURTIS SHANKLIN  |  First Impressions 
Rating:
5.0

I would rent from yall again of i needed too thanks for everything

Victor Posey  |  Overall Experience 
Rating:
4.0

It took a minute for a hello acknowledgment but once we started our interaction every single person was very personable and pleasant.

Val Iacona  |  First Impressions 
Rating:
5.0

The guy I worked with was really nice and informative! I was very pleased with the customer service!

Shykerria Lovelace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE LAKE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stacy nettles  |  First Impressions 
Rating:
5.0

Nicest U-Haul facility I have seen. Lots of trailer and truck options on the premises.

Charles Murray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joey Meddock  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra Sampson  |  First Impressions 
Rating:
3.0

Had my household items stored for two months and got infested with roaches… needless to say I got roaches in my home as well. New construction so I wasn’t very happy spent 125 on extermination. So wouldn’t use again

Mark Maples  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NADINE SEQUEIRA  |  First Impressions 
Rating:
3.0

The two employees that was there was very bad. There was a new employee and he was doing his best but the other employee left him in there by his self. What should have taking a few minutes. It took a long time for us to get the truck .

willi hayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cesar Suarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jewel Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Siems  |  Overall Experience 
Rating:
3.0

I had a confirmed reservation and was told they had no rooms when they finally were able to find enough space for me we were scattered about the area.One room was not clean.They also required Disc lock but had none in stock. Also the phone is never answered at this location

Dean Gallo  |  First Impressions 
Rating:
5.0

Best facility I have used in Pensacola. Will use again.

Angela Conner  |  Overall Experience 
Rating:
2.0

I reserved a two bedroom 10x10 storage online when I got to the U-Haul store staff could not find my reservation I was given a 5x10 storage all my stuff did not fit into the storage I had to give some of my stuff away and store some of my stuff at a different location. This delayed me returning the U-Haul truck rental. This is very inconvenient. Will never use or recommend again!

Wendy Jordan  |  First Impressions 
Rating:
5.0

Manager went out of his way to help resolve problems we were having with another storage place.

debra coleman  |  First Impressions 
Rating:
5.0

I would have acces hours longer for those of needing more time..

Roger Chalmers  |  First Impressions 
Rating:
5.0

We will use Uhaul services again

ruedalph hogue  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ava longmire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenora Wynn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD CRIBB  |  Overall Experience 
Rating:
5.0

Staff was incredibly friendly and helpful

Brian Stroud  |  First Impressions 
Rating:
5.0

Thank you I appreciated to use the storage for a year

Audrey Busbee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jewel Evans  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela Rosasco  |  First Impressions 
Rating:
5.0

Workers very friendly and helpful

PATTY A WALLS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY GASTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandria Bryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Dickerson  |  First Impressions 
Rating:
3.0

After assignment to a storage unit, and after unloading the truck, went to my unit....and it was occupied. Moving is already stressful enough as it is, but assigning an occupied unit is just unacceptable. Even though they made it right, after me having to walk the premises myself, I found an empty unit, and I informed uhaul of their mistake. They comped me a LOCK for the inconvenience. Lol....unacceptable.

Krystal Varner  |  First Impressions 
Rating:
5.0

Convenient location. Of no fault of their own, uhaul requires you to take a photo of the cleanliness of the return, as well as location verification. This can become problematic when you are 4 days deep in traveling, low on battery and low on gas. The perfect storm to make an easy return incredibly difficult. I wish I could have just talked to a real person but my options were: wait on the phone for hours or wait for phone to charge precariously as gas dabbled low. Great interactions with U-Haul Moving & Storage Of West Pensacola, less than satisfactory interactions with uhaul "easy" app return.

AMELIA CLARK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gloria stockdale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIRGIE NICHOLSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICE ATKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julius Hammond  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer Arp  |  Overall Experience 
Rating:
4.0

Friendly people, very informative.

Mica Sherrill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy rivers  |  First Impressions 
Rating:
4.0

Would be nice if it was 24 hr access since we have the access cards. Everything else was great!

Joshua Vaughan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Hickman  |  First Impressions 
Rating:
5.0

They were very helpful, explained everything. Showed me how everything worked. They have a great staff. The place is clean, friendly service, far pricing. Answer questions and are very professional.

Kelly Meadows  |  First Impressions 
Rating:
5.0

My experience was great

James Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brent coffman  |  First Impressions 
Rating:
5.0

Justin the owner is awesome. Worked with me on a situation we had and really went the extra mile to help. 10/10 would recommend for any of your storage needs.

brent coffman  |  Overall Experience 
Rating:
5.0

Very Outstanding Service

SHARON PLEASANT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LOGENIA JARRETT  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

donnamarie lilla  |  Overall Experience 
Rating:
5.0

Thanks for your help Michael ..

Ernest honeycut  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sean kramer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason burroughs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanne Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sion Harrington  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffany phillps  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy McCabe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirby Gehris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK DAMRON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew John Wander  |  Overall Experience 
Rating:
5.0

The staff were very friendly and helpful!

REBECCA LANE  |  First Impressions 
Rating:
5.0

Thank you very much for everything you guys were great , see you next time

Cesar Suarez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Shaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PORTIA GILLUS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie Edwards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Starlette Walker  |  Overall Experience 
Rating:
4.0

Access to the units could be a little longer. I was moving things alone and ran out of time due to the access unit closing at 10pm. So I had to keep the truck another day.

Steffi Gilchrist  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Whittom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eliezer Perez  |  First Impressions 
Rating:
4.0

Option for 24 hour access would be superb. LOVE the agent that assisted me! SUPERB job!!

SHERYL COLBRIDGE  |  First Impressions 
Rating:
5.0

I was a little hesitant after reading reviews then for security due to it being on West side, but the team was fantastic and the facilities are well secured. Didn’t like that I had to buy different style locks, but that wasn’t a game changer.

CASSANDRA LOVETT  |  First Impressions 
Rating:
5.0

Matthew provided excellent customer service.

Richard Spears  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DOUGLAS SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Hester  |  First Impressions 
Rating:
5.0

Impressive facility

nancy marquardt  |  First Impressions 
Rating:
5.0

Great, friendly staff

KATRINE DIGMON  |  Online Move In 
Rating:
1.0

1) Moved my items without my authorization.  After hurricane sally, 2020, I had to inspect my belongs in my unit as requested per uHaul.  I had to dry out the unit and the floor due to flooding from the damaged roof caused by the hurricane. Took pictures of items and put everything back into my assigned unit.  Went back about a week later to store some items, found out MY lock was cut, my stuff moved to a different unit without my approval and my items were touched and gone through by complete strangers. I received no courtesy call or email about this move.  They also replaced MY master lock with one of their own less expensive locks and didn’t reimburse me for my lock they cut off.   2) this facility does not open on time per it’s posted hours on the front door.  I’m a firsthand witness, check your security footage; 3/15/2021 and 3/27/2021.  7am open time.   3) this location made an unauthorized charge to my bank account.  I discussed with an employee (Matt) on 3/14/2021 about upgrading my storage unit.  Employee stated they don’t pro rate so I told him I’ll be back at the end of the month to upgrade (I want my bills due at the end of the month).  I was alerted later that late night from my bank and an email from uHaul stating they charged my account and assigned me to an upgraded unit.  My bank account was charged without my signature or approval. Undisputed, I have all documents pertaining to this unauthorized transaction.  It took ten business days for my refund. TEN days to give me back my money that was stolen from me!  I didn’t authorized or approve the transaction, so that classifies the charge to my account as steeling my money. 4) They have zero customer service.  I closed my account and moved out of my unit on 3/28/2021.  I forgot my antique iron bed rails from the 1800’s propped up in the front corner of the unit.  Them knowing I just moved out, they didn’t call me or try any means of contacting me about the items I forgot.  They took the bed rails and immediately  put them in the front area for anyone to take.  Luckily I remembered them a few hours later, went back and was able to retrieve my property before someone else took them.

Kenneth Ryals  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon White  |  First Impressions 
Rating:
5.0

I have never had such a pleasant experience with renting a storage unit! Your representative Debbie is not only very professional, but she is extremely helpful, friendly, and an absolute joy to do business with. UHaul has quite an asset with Debbie as an employee! I will definitely recommend your UHaul facility as the best for renting trucks, storage units, & very helpful, friendly staff! Please thank Debbie again for me!

CATHERINE ROYCE  |  First Impressions 
Rating:
5.0

Your employees are fabulous. In particular, Thomas (I believe that is his name) is very efficient, knowledgeable, and helpful. I was there on a day when your cable for WiFi had been cut and the woman and man there kept a cool head, explained that it would take a bit longer than usual due to the outage, and never really seemed flustered. You have a great staff.

STEPHANIE JOHNSON  |  First Impressions 
Rating:
5.0

The very best in professional support I've ever had in doing business with uhaul such a wonderful experience;I will be back as a continuing customer.

Curtis Johnson  |  Overall Experience 
Rating:
5.0

It was a very rough move it got bad when we loaded and went to facility to unload and found out the lock hadn’t been removed off our locker and no one was there to assist contacted customer service and ask for help where they weren’t to much help at first finally transferred me to a manager on duty and she reached out to general manager Justin and he walked me through to getting a different unit actually right next to my unit so I didn’t have to miss another day at work so I highly recommend this facility they will and do go above and beyond to help there customers and make sure they help any way possible

JOSHUA MERIDETH  |  First Impressions 
Rating:
5.0

Great customer service experience. Very informative and helpful . I will definitely be back also referring others . Good customer service and a patient representative is hard to find . So thank you

Labriyah Johnson  |  First Impressions 
Rating:
5.0

Mike at store 71 excelled at customer service! He helped me so much!! I was having a bad day and he really seemed to understand and care! Top employee!! 5 stars!!!

LEANNE GATZMEYER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittney Penley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelli Burch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brittany segura  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herman Highsmith  |  Overall Experience 
Rating:
2.0

The pandemic hit no remorse no assistance and this is a big company added late fees and all would never use again.

Alana Longmire  |  Overall Experience 
Rating:
1.0

Boxes were gone through even after we had assurances from the manager that they weren't. Somehow between the storage unit and our move, a chest of drawers was "missing." Did not appreciate their lack of response or timeliness to anything.

Charles Kuhns  |  Overall Experience 
Rating:
1.0

We have had to move our unit 3 times because of water damage. 1st the roof leaked and now water came in from the ground level and roof..

Michelle Nestor  |  First Impressions 
Rating:
5.0

Justin and his team are terrific. Between a move and condo renovation I had multiple storage units and rented multiple trucks. Equipment was always clean and the staff was helpful. Should I need to store again, I’ll be back! In fact, I would never consider a non-U-Haul storage facility.

Dena Riddle  |  Overall Experience 
Rating:
5.0

I myself love U-Haul.

James Ryan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gaysha devaughn  |  Overall Experience 
Rating:
5.0

Happy customer 😊

Virginia Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Stecks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRISTY SACHSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUG SHERMAN  |  First Impressions 
Rating:
5.0

I was very pleased with my storage entree it was very easy to get in and out. I loved the notification I got . And was pleased with max ,Justin,Amanda and the rest of the team we’ll manager people. To work with. Thank U-Haul from mrs. Victoria Lindsey and Wedding byVandT

VICTORIA lindsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert hall III  |  First Impressions 
Rating:
3.0

Overall, the Storage was fair, they had broken glass littered around the outdoor storage buildings for many days without clean-up. I thought that the Moving portion had many hidden fees that weren't explained/listed in the billing. It seems that at $40 per day advertisement is False, as it cost way more than that. Also, when I returned the vehicle, the salesman did not give me any receipt. I think that is Dishonest. I was told my One-Way move was determined by a Flat-Rate, so I would not be getting an itemized bill. Also, there is a $1.60 toll that I believe U-Haul should cover considering the amount of excess that I paid for the trip, over and above the advertised price. Questions? call 207-557-2147 (the number on file).

Paul Doyon  |  Overall Experience 
Rating:
5.0

Excellent facility and helpful kind staff. Great storage experience

Kevin Songer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Carroll  |  First Impressions 
Rating:
1.0

Service was GREAT. Justin helped me & was very courteous. Only problem I had with this location was the truck shouldn’t be allowed on the highway. Needed servicing bad. Transmission not shifting and steering wheel turned sideways while driving straight

Christopher Snow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

virginia yeagle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett Grams  |  Overall Experience 
Rating:
5.0

Excellent service from Justin!! Very nice storage units, clean and well laid out. Having carts to help with the move made all the difference in moving. Very happy with the unit and service.

Greg Michel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hobey brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heather johnson  |  Overall Experience 
Rating:
5.0

Every time I come there it’s so pleasant. I love Lackey customer service it’s awesome. He’s so helpful, I be stressed out when I come there and he always make my day because his patience is a plus. Great employee!!!!

LAKEYA PAIGE  |  Overall Experience 
Rating:
3.0

It was 7:30 PM Central Time, July 4, 2020. More than 24 hours after I was issued the access swipe card and it is STILL NOT working. And of course the office closed at 7 PM.

Orlando Gallardo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie Jennings  |  Overall Experience 
Rating:
5.0

Quick, sufficient, clean, and helpful!

Jennifer Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan Gierisch  |  Overall Experience 
Rating:
5.0

considering moving from other storage facility.

paula riley  |  First Impressions 
Rating:
5.0

Facility needs an exterminator. We found small roaches inside the uhual truck and in the storage facility when moving out. That was the only problem we had other than that it was great

Rui Ramos  |  Overall Experience 
Rating:
5.0

Lots of equipment available for the move. Outstanding service at both the pickup and at the destination. All employees very professional.

CHARLENE HIGHSMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Klawitter  |  Overall Experience 
Rating:
5.0

The employees were very friendly and informative. They were super helpful and the guy that helped was really sweet. I am having a tough time with this move and the friendliness of everyone made me feel like I made a great decision to store my belongings there.

Marquita Woodroof  |  First Impressions 
Rating:
5.0

Wonderful as ever!

karmesha prim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rui Ramos  |  First Impressions 
Rating:
5.0

Clean, well-lit, easy access. Staff was always very helpful. Will definitely use them again if needed.

Anne Hargis  |  Overall Experience 
Rating:
1.0

This place was roach infested. Roaches was all over my belongings. I couldn’t take none of my things home. Told the staff about it they just brushed it off like it was nothing. I want to speak with corporate

latisha jackson  |  Overall Experience 
Rating:
5.0

Very Professional

richard Bathurst  |  First Impressions 
Rating:
1.0

The office staff was rude and unprofessional. I could never get a phone call back. Policies were constantly changing along with the hours of operation. Completely unsatisfied!!

Kermit Herbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lane Carroll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nora Wondra  |  Overall Experience 
Rating:
3.0

The facility where I picked up was wonderful, however one particular employee at the Pensacola west facility was very rude and not helpful at all.

ASHLIEGH FORD  |  First Impressions 
Rating:
5.0

Friendly and helpful, highest recommendation for moving and storage facilities.

Richard Roberts  |  Overall Experience 
Rating:
4.0

Served its purpose

Mitchell Brown  |  Overall Experience 
Rating:
5.0

Savanna was very knowledgeable and helpful. All around good service

william wright  |  First Impressions 
Rating:
1.0

I’m still locked out of 4 units current and paid. The General Manager obviously is under to much stress allowing a “bad day” to influence his business decisions. Possibly even causing serious hardship

nicole dion  |  Overall Experience 
Rating:
5.0

Your awesome

jessica haley  |  First Impressions 
Rating:
5.0

Very clean, neat, well lighted, excellent condition. People very pleasant polite & accommodating. Matthew was exceptional. VERY pleased with his service and attitude. Please be sure to recognize him.

david flagg  |  First Impressions 
Rating:
5.0

You’re have an excellent staff; they are very helpful!

paul mitchell  |  First Impressions 
Rating:
5.0

extremely helpful

RICHARD DEXTER  |  First Impressions 
Rating:
5.0

Great customer service, informed staff, clean facility...

James Owens  |  First Impressions 
Rating:
1.0

Your customer service representative at this location is RUDE, no personality, conversation flat and dry. Uhaul will hire anyone, but Will lose alot of business behind this guy. Will Never return. 👎

tracy frye  |  Overall Experience 
Rating:
5.0

The employee was nice and very helpful He made it easy for me to understand the rules for my storage . Very nice facility.

priscilla lewis  |  First Impressions 
Rating:
2.0

Did not like hours since it was not 24 he access nor limited access to certain doors. If facility was not 100 % operational why offer the service. It was more inconvenience to me and that is why left

John Scheerer  |  Overall Experience 
Rating:
5.0

The place is in the process of a renovation and it is really looking great

William and Sue Lamont  |  First Impressions 
Rating:
5.0

I was treated with respect and with the upmost consideration addressing my needs.

tammy pope  |  First Impressions 
Rating:
5.0

JQ was a very nice guy....He was on his job He helped with everything Even showed me my Storage 💝💝

Siarra Nolan  |  First Impressions 
Rating:
1.0

Rude didn't smile didn't greet me, if it wasn't for my daughter needing emergency storage unit I would have went somewhere else. He was horrible, 👎👎👎👎👎👎

tracy frye  |  First Impressions 
Rating:
5.0

Staff were all very friendly

MASHARI STEEN  |  First Impressions 
Rating:
5.0

Good service, communication, offered solutions, and facility

Alfonso Chavez  |  First Impressions 
Rating:
1.0

Customer service gave me the run around and set reservations for the same location twice after I specifically requested a different location being that they closed at 3 p.m

craig parkman  |  Reservation 
Rating:
5.0

Brandon was so helpful and handled every detail for us.5 stars and more.could not have been more pleased. Thank you.

charles hunt  |  Reservation 
No reviews have been submitted for this location.

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