Comentarios del cliente para U-Haul Moving & Storage of Waterbury

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Waterbury

Grado total:

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Tenesha S.
Grado:

Great experience

Kiara J.
Grado:

Jess I think her name is, is awesome

Edith M.
Grado:

Staff wasn’t to helpful.

James S.
Grado:

El cliente no dejó un comentario.

David C.
Grado:

I found the staff and rental process to be improved from my last few times I visited this store.

John O.
Grado:

check lights prior to renting out unit

Walter B.
Grado:

El cliente no dejó un comentario.

Jacqueline F.
Grado:

El cliente no dejó un comentario.

Nicolette N.
Grado:

There was no air in the tires when the truck gave to me the maintenance light was on. K

Oscar R.
Grado:

El cliente no dejó un comentario.

Alexis G.
Grado:

I may never use U-Haul again, simply because the return process was so demanding and downright frustrating. I’ve rented trucks from U-Haul dozens of times over the course of my life, and I’ve never had to do anything besides return the truck in the same condition I got it and drop the keys in the drop slot. And then I was going to be charged for a 2 day rental And two days’ worth of furniture pads and dollies, even though I only actually had the truck for about 8 hours. The whole thing was ridiculous, and luckily someone read my comments from the return process and corrected that. I have to finish my move in a few days, and I’m absolutely going to look at other truck companies after this experience.

Waldemar R.
Grado:

El cliente no dejó un comentario.

Nick G.
Grado:

Jessica, was very good with assistance.

William G.
Grado:

Stop robbing your customers.

Kurt S.
Grado:

El cliente no dejó un comentario.

Kurt S.
Grado:

Insiide of windshield was filthy. There were styrofoam cups and eating utensils found while looking for passenger seatbelts. Passenger seatbelts were stuffed under the seat.

Jeffrey S.
Grado:

El cliente no dejó un comentario.

Laiane C.
Grado:

Girl at the counter was stuffing her face while talking to me didn’t even explain anything... simply which size I’d like & for the payment! All while eating/having food in mouth! Not to mention failed to mention at the time of return they’d be closed and what to do to still make the return

CheNique L.
Grado:

El cliente no dejó un comentario.

Patricia K. | Overall Experience |
Grado:

There was several times my card wouldn't work to let me in or out. The staff was ok not overly friendly nor overly helpful. They do seem to b under staffed always a long line. Would I recommend this

Jessica M.
Grado:

El cliente no dejó un comentario.

Colin D.
Grado:

El cliente no dejó un comentario.

Michele S.
Grado:

El cliente no dejó un comentario.

Luis Manuel L.
Grado:

El cliente no dejó un comentario.

Erica D.
Grado:

El cliente no dejó un comentario.

Kyle P.
Grado:

El cliente no dejó un comentario.

Felix T.
Grado:

El cliente no dejó un comentario.

Luriel M.
Grado:

El cliente no dejó un comentario.

Jesus V.
Grado:

El cliente no dejó un comentario.

gloria C.
Grado:

El cliente no dejó un comentario.

said E.
Grado:

I rented almost 3 different size trailers in the last 2 months, and every time I have different experience. I am a person that believe on second and third chance, and I never in my life write a review until today. The workers have to be aware that customers can be one day themselves. In brief, My last experience with this location was that I was asked to pay $60 for a 5x9 open trailer where the price in $37 including $8 insurance. Without any explanation that $60 only if I want to pay in Cash and $37 with credit card. Where I surprisingly asked why the price is so high? With no apology I was told that is cash price. Well do not the customer deserve to choose and be told different ways of pay means different price!!!?? Most of the time I return the equipment after hours and I was never told that I will be charged $20 if the stuff does the return during open hours and if I did it myself I will not be charged. How difficult to tell the customer you can choose to spend couple minutes on site to return the equipment and check out or choose to let us Handle it “U haul stuff to do it and there a charge fee of $20. And there is more stories that I had with them and I really do not understand why!!. Simply I always say: to anyone who have a job! If you are not happy change your job simply because I believe when you do not like your job, your performance will be affected as well. Little be about me, I live near this location for 20 years and even thought I moved couple time out of town I was still using this location every time I need a rental. I have 10 years of customers experience and not only that I am a Chemical Engineer and I hate when people abuse the freedom given to them at the job. Please take this note very seriously. I am sorry for this long note, but I am not happy at all.

Louis Z.
Grado:

El cliente no dejó un comentario.

Francisco R.
Grado:

The vehicle i rented was dirty, the brakes are pretty bad (please change the breaks on this vehicle, it is a safety issue.) and to top it off i received the vehicle with no gas it was on empty. they tried to have me fill it up to a quarter when returning and i was suppose to get a $6 dollar credit. I refused the offer because it takes much more money to get this vehicle to a quarter fill. I have used this location several times before and never had this unpleasant rental before.

Nashalie G.
Grado:

El cliente no dejó un comentario.

Madeline O.
Grado:

El cliente no dejó un comentario.

Christopher K.
Grado:

El cliente no dejó un comentario.

robert M.
Grado:

El cliente no dejó un comentario.

Michelle Y.
Grado:

The employees were uninformative, there were several changes since the last time i rented, and was not informed of any of them. When questioned, they didnt have any answers.

Wanda H.
Grado:

ONE PERSON TAKING CARE TO MANY PEOPLE YA NEED MORE EMPLOY PERSON

James F.
Grado:

El cliente no dejó un comentario.

James B.
Grado:

on time courteous no issues here.

Ryan L.
Grado:

I could not find the dropbox when returning the truck after hours.

Michael T.
Grado:

The Waterbury Meriden Road UHaul Team was EXCELLENT and went out of their way to correct my rental mistakes I will recommend this site to family&friends Special Thanks to Jess Morton & Nestor Torres for all of their assistance !!!!!!

Bruce M.
Grado:

Customer service was terrific.

Michelle C.
Grado:

None

Sarah L.
Grado:

El cliente no dejó un comentario.

Stacy S.
Grado:

Overpriced. Paid over $100 for less than 3 hours....

Debbie G.
Grado:

El cliente no dejó un comentario.

RICHARD T.
Grado:

El cliente no dejó un comentario.

Deborah A.
Grado:

El cliente no dejó un comentario.

Dhafer M.
Grado:

El cliente no dejó un comentario.

Gregorio S.
Grado:

El cliente no dejó un comentario.

Joseph D.
Grado:

Price for a one way utility trailer rental was much more than what I would consider to be reasonable. Would buy a trailer before I ever rent again.

Justin S.
Grado:

Nothing

frances S.
Grado:

El cliente no dejó un comentario.

Sonia R.
Grado:

I was treated very well and promptly. Excellent service.

Scott L.
Grado:

you had 1 person doing everything people waiting for someone to help them.

Marlene H.
Grado:

They were very helpful. Very good customer service an it was not pricey i recommend u-Haul to everyone

George D.
Grado:

El cliente no dejó un comentario.

james C.
Grado:

The trailer I rented was beat up. It still worked well for what I needed it to. But it had many nuances broken pieces and things that were rigged to work. But we’re not proper.

Matthew H.
Grado:

El cliente no dejó un comentario.

Patricia K.
Grado:

Excellent service couldn’t ask for better the gentleman working were fantastic will come again when I need to rent

Eugene R.
Grado:

El cliente no dejó un comentario.

Richard H.
Grado:

Management issued my numbered reservation truck to someone else. The trick I revived was dirty and damaged.

william r. | Overall Experience |
Grado:

You guys sucks

Dennis M.
Grado:

El cliente no dejó un comentario.

Raul C.
Grado:

El cliente no dejó un comentario.

Ernesto S.
Grado:

El cliente no dejó un comentario.

Gary M.
Grado:

I ordered a dolly, arrived at my moving location to find no dolly was stocked. Still paid for it. Not happy.

William R.
Grado:

El cliente no dejó un comentario.

Michael B.
Grado:

Horrible experience with this location always has issues. Employees are not exactly the sharpest tool in the drawer. The staff is exactly a reflection of the type of area it sits in. Manager is worthless. Can’t get her to come out of her office to handle customer issues. Have always tried to avoid this location. Will start using other company’s.

Robin C.
Grado:

El cliente no dejó un comentario.

Max O.
Grado:

El cliente no dejó un comentario.

Loretta B.
Grado:

Process was quick and efficient.

Michael A.
Grado:

People were great at this location. They got me in and out in timely manner. The vehicle was fairly clean, it is a truck for moving things so no problem there. the truck though did have some issue with the transmission in low gear. The truck was shaking pretty bad when at a low speed.

Emarilis B.
Grado:

El cliente no dejó un comentario.

Walter R.
Grado:

El cliente no dejó un comentario.

Andrew T.
Grado:

El cliente no dejó un comentario.

Elieser M.
Grado:

Always quality service, been coming here for years. Great service employee.

Philip S.
Grado:

Fast and friendly service

Daniel W.
Grado:

Truck and trailer were clean and well maintained.

Adrien I.
Grado:

Make it better every day for the customers not to go to:enterprise,Penske,budget and etc . Because you are better I was satisfied with the new rate for 100 miles plus $0.39 perfect make it better we can do it together

Rene K.
Grado:

El cliente no dejó un comentario.

Andrew J.
Grado:

El cliente no dejó un comentario.

Mark D.
Grado:

El cliente no dejó un comentario.

Alma L.
Grado:

The return was very smooth....

james b. | Overall Experience |
Grado:

Everything was good.

Marving B.
Grado:

Service was great.

Ernest B.
Grado:

El cliente no dejó un comentario.

Mark R.
Grado:

El cliente no dejó un comentario.

Michael P.
Grado:

El cliente no dejó un comentario.

Stacie A.
Grado:

The safety of your customers must come first. The truck I rented was damaged all over the body of the vehicle the windshield had scratches that caused a glair on driver side of windshield. The tires were all dry rot and peeling the treads were worn and cracked. It drove rough and swayed all over the place. It had a headlight that was disconnected. I didn’t know about that until after dark riding without a headlight. When I went to investigate I found that the wire for the headlight was not attached. This is very dangerous this vehicle should be removed from the road

Nettie S.
Grado:

hold time on the phone when calling there

Deshaun T.
Grado:

El cliente no dejó un comentario.

Richeleiu M.
Grado:

Adjustment to errors caused by uhual misinformation.

LINDSAY M.
Grado:

Hire competent staff.

Wilma D.
Grado:

El cliente no dejó un comentario.

Delia A.
Grado:

El cliente no dejó un comentario.

james M.
Grado:

Everything went very well. All representatives were polite and knowledgable about the equipment. Thank you

Marie M.
Grado:

The problem was the cost I rented a 20’ truck on a Saturday, I picked up the truck in Waterbury at 9 AM returning it to the same location the same day at 2PM. I was told they were renting a 20’ truck for the cost of a smaller truck for $29.99 plus I was given 50 miles allowance for the inconvenience my bill upon return $161.66 Wow that’s unbelievable. I rent quite a few vehicles from Uhaul not anymore. Upon calling I was hung up on from Waterbury and received no help from customer services.

Natalie K.
Grado:

I was over charged , the gas amount was incorrect, the customer service in the traffic office was very poor & unacceptable. The lady canceled my reservation without my permission & I ended up with a smaller truck & wasn’t able to move all my items. I’d rather spend more money renting a truck elsewhere than to rent from uhaul.

alfonso M.
Grado:

Not exactly sure why employee used cell phone to take picture of documents. I did not feel comfortable with that. But overall customer service was great!

Paul H.
Grado:

El cliente no dejó un comentario.

Shaquita M. | Overall Experience |
Grado:

Unhelpful

Angelese M. | First Impressions |
Grado:

I had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facility

shannon h. | First Impressions |
Grado:

The staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!

Tom W. | Overall Experience |
Grado:

Manager Tom Spear was wonderful and I cannot thank him enough. The only unfortunate thing eas the water damage to my twin mattress srt.

Beatrice M. | Overall Experience |
Grado:

Always a clean safe and pleasant experience with this branch.

Rebecca D. | Overall Experience |
Grado:

Absolutely horrendous! 1. Rude staff 2. They lost my 2 uBoxes 3. They continue to charge me storage even though Im no longer storing with them. There's 5 more things but this doesn't have the space

Rosemary C. | Overall Experience |
Grado:

This place is great! The guys are awesome. Tom took great care of my rental. My storage was bigger than I needed which was great. I had more space than less. I would definitely come back.

Kinda M. | First Impressions |
Grado:

I’m happy with the service

SHAWN B. | Overall Experience |
Grado:

If the unit had been mine then yes everything went smooth and should be rated EXCELLENT. However I was there resolving an issue where people I knew used my info to rent. That's why only average.

FRANK S. | Overall Experience |
Grado:

Thankyou for your much needed services, I appreciated the timely help during my time of need, may you continue to be of benefit to our Community to those in need, Thankyou U-Haul with Love!!!" 😘😘😘

yvonne r. | Reservación |
Grado:

The customer service was excellent. The U-hall employee were extremely helpful and professional.

gladys m. | Overall Experience |
Grado:

I had the best service and the staff was ve4y helpful when i moved out ny staff. I will definately recommend a friend to your services. The times are also flexible.

Kelly M. | Overall Experience |
Grado:

Everyone was kind and very helpful. I appreciated that they took the time to help me solved a problem I had with my shipment (Ubox arriving late). They were very patient and understanding.

Karen W. | Overall Experience |
Grado:

Busy place, but worked out great for me. They had space available and easy hours to work around. I bought supplies there and saved money as well. Rented the largest truck, ran great and fit everything

No reviews have been submitted for this location.

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