Customer Reviews for U-Haul Moving & Storage of Vestavia

8,332 reviews

1024 Montgomery Hwy   Vestavia Hills, AL 35216
(Us Hwy 31, next door to Red Lobster)

(205) 822-4932

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(205) 822-4932

1024 Montgomery Hwy
Vestavia Hills, AL 35216
(Us Hwy 31, next door to Red Lobster)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Would like to speak with a manager

Darian Calloway 
Rating:
5.0

Customer did not leave a comment.

Harold Underwood 
Rating:
5.0

Customer did not leave a comment.

Katherine Niebuhr 
Rating:
5.0

Customer did not leave a comment.

Leesa Thompson 
Rating:
3.0

We did not get the 12 moving blankets we paid for.

Michael Moskowitz 
Rating:
5.0

Customer did not leave a comment.

Mark Huff 
Rating:
5.0

None

Michael Darwin 
Rating:
5.0

Customer did not leave a comment.

Kenneth Haynes 
Rating:
5.0

Customer did not leave a comment.

Curtis W Posey Jr 
Rating:
4.0

This is a large scale location but they still immediately came out and helped me get to the right location for drop off and helped me get it parked and disconnected!

Jeff Coots 
Rating:
5.0

No improvement. Anthonio Chism was awesome. They were very busy. He was literally handling 4 different thing at the same time while staying friendly and not getting frazzled. Excellent customer service!

Susan Chenault 
Rating:
5.0

For the most part, the equipment was well maintained. However, two of the "tie down" hooks were damaged. The one on the right bottom side about midway was missing. The left front one was damaged and sustained additional damage when I used the trailer. The weight of what was tied pulled it further from its mooring point on one side. I suggest stronger tie-down points for the 5x8 enclosed trailer. I'd like to commend Antony or Antonio at the Vestavia Hills site for always exhibiting excellent customer service.

Kirk Pierce 
Rating:
5.0

Customer did not leave a comment.

Alan Curtis 
Rating:
5.0

Customer did not leave a comment.

tarsha harper 
Rating:
5.0

Nothing

Doug Rogers 
Rating:
5.0

This was the fastest install! My appointment was at 9am and I arrived about 20 minutes early. I was finished and checking out before it even reached my appointment time. The employees I spoke to were all very pleasant as well. 10 out 10 would recommend!

Julie Marix 
Rating:
5.0

They was very helpful and friendly.

Shequieta Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Stewart 
Rating:
5.0

Customer did not leave a comment.

Harold Underwood 
Rating:
5.0

Customer did not leave a comment.

Harold Underwood 
Rating:
4.0

Customer did not leave a comment.

Robin Tessin 
Rating:
5.0

Customer did not leave a comment.

Paul Bridger 
Rating:
5.0

Customer did not leave a comment.

STUART THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Pamela Noffsinger 
Rating:
5.0

Customer did not leave a comment.

Harold Underwood 
Rating:
4.0

Customer did not leave a comment.

Wilbert Brooks 
Rating:
5.0

Friendly staff

Jay Moore 
Rating:
5.0

Keep up the great work@

John Monti 
Rating:
5.0

The staff is excellent. I always use this uhaul. Very accommodating

Pam Darmond 
Rating:
5.0

Very friendly very helpful. Took a lot less time than I thought it was going to. Thank you very much.

Rachel Danner 
Rating:
4.0

Customer did not leave a comment.

LAQUEASHA MCWILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Harold Underwood 
Rating:
5.0

Appreciated the fast, efficient check out and connection of trailer. I’d recommend a little more detailed instruction on returning after hours and checking out with app. Only a suggestion and not a complaint. Thank you!

Steven Blomeley 
Rating:
4.0

Staff had me in and out.

Shaquora Johnson 
Rating:
3.0

Don’t charge for gas when I filled to level it was when I left. $8.50 but the principle…should be able to check in with associate rather than leaving it and screwing me at the end.

Eric Webb 
Rating:
5.0

Nothing

Feicia Wilder 
Rating:
5.0

Customer did not leave a comment.

Richard Tyler 
Rating:
1.0

Got charged for gas when I returned the truck with the amount of gas that was agreed upon. Truck had no blinkers as well.

Parker Wilbanks 
Rating:
5.0

Customer did not leave a comment.

William Dunham 
Rating:
5.0

This is a pleasant and friendly environment where the employees were very hard to please the customers. I am very satisfied and can't think of any needed improvements...

Ernest Grimes 
Rating:
5.0

Great service. Rental pickup and drop off went smoothly.

April Thomas 
Rating:
5.0

Customer did not leave a comment.

stan tanner 
Rating:
5.0

Customer did not leave a comment.

David Graves 
Rating:
5.0

Customer did not leave a comment.

Rick Thomas 
Rating:
4.0

Customer did not leave a comment.

harold pruitt 
Rating:
4.0

Customer did not leave a comment.

Donny Wilson 
Rating:
5.0

Customer did not leave a comment.

Praveen Dubey 
Rating:
5.0

Customer did not leave a comment.

Tenequia Battle 
Rating:
5.0

Customer did not leave a comment.

Harold Underwood 
Rating:
5.0

Excellent!

William Williams 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE!!!

Jerry Hamlin 
Rating:
5.0

Customer did not leave a comment.

David DeBardelaben 
Rating:
5.0

EXCELLENT CUSTOMER SEVICE

George Green 
Rating:
5.0

My experience was excellent my agent was helpful and professional. Truly a good employee to have. Thank you

Joel Garcia 
Rating:
5.0

Great experience overall, the younger gentleman/installer went out of his way to make delivery of my vehicle a pleasant experience!!!! Thank you

Sam Chism 
Rating:
4.0

Customer did not leave a comment.

Larry Hillard 
Rating:
5.0

Customer did not leave a comment.

James Brudvig 
Rating:
5.0

Customer did not leave a comment.

Vern Bush 
Rating:
5.0

Customer did not leave a comment.

Quan Allen 
Rating:
5.0

Customer did not leave a comment.

mariah Malcom 
Rating:
4.0

Customer did not leave a comment.

Lynda Anderson  |  Overall Experience 
Rating:
4.0

N/A...the man was very friendly

Lynda Anderson 
Rating:
4.0

Truck smelled like cigarettes and detergent

Mason Mcintyre 
Rating:
5.0

Customer did not leave a comment.

Harold Underwood 
Rating:
5.0

Everything was great. Really nice staff. That why I always rent my auto transports from this U-Haul store. Thanks guys see u next time.

Bill Stegall 
Rating:
5.0

Customer did not leave a comment.

Robert David Daniel 
Rating:
5.0

Customer did not leave a comment.

Mark Miranda 
Rating:
5.0

Jay, the agent was great!

Frank Butts 
Rating:
5.0

Customer did not leave a comment.

Ramesh Shrestha 
Rating:
5.0

Customer did not leave a comment.

Harold Underwood 
Rating:
5.0

Customer did not leave a comment.

STEVEN BAIR 
Rating:
5.0

Customer did not leave a comment.

RONALD THRASHER 
Rating:
1.0

Customer did not leave a comment.

Cassandra Hinton 
Rating:
3.0

Customer did not leave a comment.

Matthew Patton 
Rating:
5.0

Service was great

David Dixon 
Rating:
5.0

Customer did not leave a comment.

charles liner 
Rating:
4.0

The staff was very helpful and answered all of my questions!

Sheri Lawrence 
Rating:
5.0

Customer did not leave a comment.

Harold Underwood 
Rating:
5.0

Good customer service and friendly support staff!

VINCENT Saia 
Rating:
5.0

very well organized, efficient and accommodating. i was on time and so were they.

brian rinks 
Rating:
5.0

Nothing. Everyone was very helpful,courteous and professional

Jackie Nesmith 
Rating:
5.0

Customer did not leave a comment.

Harold Underwood 
Rating:
5.0

Customer did not leave a comment.

Patrick Safyanov 
Rating:
5.0

Customer did not leave a comment.

Osman Rios 
Rating:
5.0

Customer did not leave a comment.

Jason Carr 
Rating:
2.0

Our customer service rep was the same person and served us coming and going and was very surley both times. Gave the impression she didn’t want to be there and we didn’t feel appreciated.

Jerry Murray 
Rating:
5.0

The folks at the rental location were fantastic. The person that took my rental information and set the pick up time neglected to explain that I If I didn’t show up at the pick up time exactly that my rental would be canceled immediately. I frequently rent cars and the pick up time was at least sometime that day. I was not expecting within an hour of the pick up time that my rental would be canceled. So when I explain that I’m getting off at 5 o’clock and that I would make the rental time at 4 o’clock the person on the call should have told me that that would not work.

Lee Hagler 
Rating:
2.0

Mobile app did not completely work. Had to have representative complete rental. Had to find truck with no assistance. Mobile check out did not work. Had to see representative. Refund due will take 3 days. Initial charge went through immediately.

Jerry Jansen 
Rating:
5.0

Customer did not leave a comment.

John Haggard 
Rating:
3.0

Please staff your facility with more employees. This is the second time we have used you. The check in procedure (time) has always been very extended with folks in line ahead and behind us. When your agents leave the desk, often without explanation, the customers grumble and complain. I have witnessed it. I'm glad you are busy, but you should match that with staff. Just last week someone left in disgust and said, we'll try later. Your customer service reps are not rude, but not friendly either, just all business.

David LaBar 
Rating:
5.0

Customer did not leave a comment.

Pamela davis 
Rating:
5.0

Customer did not leave a comment.

Alisha Griffin 
Rating:
5.0

Customer did not leave a comment.

Bryan Eden 
Rating:
4.0

Customer did not leave a comment.

AbdelAziz AbdelLatef 
Rating:
4.0

Get more workers

Anthony Smith 
Rating:
5.0

Customer did not leave a comment.

Bhumika Patel 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BOYD 
Rating:
5.0

Customer did not leave a comment.

ANGELO DELLAMANNA 
Rating:
5.0

Customer did not leave a comment.

Robert Black 
Rating:
5.0

Nothing!

Christopher Trexler 
Rating:
5.0

Customer did not leave a comment.

Alonzio Webb 
Rating:
3.0

In general all was okay. I rented a 4' x 7' Utility Trailer. There was a small dent in the front, but this wasn't a functional issue. It was just cosmetic. However, the stick on reflectors were worn and I think it would be good for safety to keep this in good shape. Also it would have been better if the personnel were a little friendlier.

Greg Gilbert 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CROMMELIN  |  Overall Experience 
Rating:
5.0

The staff was very helpful and courteous. Spent time explaining the process and showing me the unit to make sure it was what I needed.

mara tomlison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Trammell  |  Overall Experience 
Rating:
4.0

Lights did not always work or there was a delay in the lights turning on. Would be helpful to have light in the unit since it is indoors.

myste kennedy  |  Overall Experience 
Rating:
5.0

Everything was great!!! Thank you!!

jefferey freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelynn Bruce  |  Overall Experience 
Rating:
1.0

Staff was horrible. Storage was horrible. Layout was horrible. Will keep it stored until I have to but I will never use U-Haul again.

THOMAS VICK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamilia Robinson  |  First Impressions 
Rating:
3.0

I would not recommend to a friend because the price should be prorated if moving out early. Customer service has always been exceptional.

Jessica Okereke  |  Overall Experience 
Rating:
1.0

The Store was supposed to open at 9. No one showed until 9:45. I had movers scheduled, so now we are out double the money for movers because of how long it took for the person who showed at 9:45 to help us. Both employees who came took personal phone calls on their cell phones while assisting customers who had been waiting an hour for the store to open up. My first month of storage was supposed to be free per the promo and the employee charged me and then informed me there was nothing she could ro and I would have to come back next month if I got billed then. When we came back in after unloading to return the truck, an employee was sitting behind the desk on a stool sleeping. My husband got a picture of this. Unprofessional, untimely, rude.

Hannah Grant  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Waverly Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Testino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Waverly Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA ODDO  |  Overall Experience 
Rating:
5.0

Quick & Easy process!

Colyn Fletcher  |  First Impressions 
Rating:
5.0

Great staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.

Joseph Storrs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Mcintosh  |  First Impressions 
Rating:
5.0

Employees were extremely nice and helpful always.

ANTHONY WEBBER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall Goggans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie Bushby  |  First Impressions 
Rating:
1.0

The customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,

Nilesha Moore  |  First Impressions 
Rating:
5.0

Very friendly staff

Steve Sims  |  First Impressions 
Rating:
5.0

courteous service always!!! I love Uhaul

JANINE CONWAY  |  Overall Experience 
Rating:
5.0

No comment all excellent

Andrzej Poplawski  |  Overall Experience 
Rating:
4.0

The facility was clean and easy to use.

Brian Gronewold  |  Overall Experience 
Rating:
5.0

I had a great experience with this facility. The staff is very friendly and has clean facilities

Derek Edmonson  |  Overall Experience 
Rating:
5.0

The staff was especially helpful and accommodating.

Otello Alessio  |  Overall Experience 
Rating:
5.0

Fantastic staff! Everyone was always so friendly and helpful.

Virgina Swindle  |  Overall Experience 
Rating:
5.0

The representatives were extremely helpful providing service

Adrienne Bazile  |  Overall Experience 
Rating:
5.0

I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!

Vicki Rowan  |  Overall Experience 
Rating:
5.0

The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!

Kyle Clark  |  Overall Experience 
Rating:
4.0

Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit

JONATHAN GRUBBS  |  Overall Experience 
Rating:
5.0

Will use again.

ernestine rite  |  Overall Experience 
Rating:
4.0

Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.

Joseph Wooley  |  Overall Experience 
Rating:
5.0

The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!

Courtney Reynolds  |  First Impressions 
Rating:
1.0

Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.

Glenn Armstrong  |  Overall Experience 
Rating:
1.0

Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.

Wendy Simmons  |  Overall Experience 
Rating:
3.0

Can be difficult to locate staff for assistance.

MELISA BRACKIN  |  Overall Experience 
Rating:
5.0

Thanks

PEDRO TORRES  |  Overall Experience 
Rating:
5.0

Great place

Amber arnott  |  Overall Experience 
Rating:
2.0

Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box

Nico Krachenfels  |  Overall Experience 
Rating:
5.0

Everyone is very helpful and kind.

Pam Cook  |  Reservation 
Rating:
5.0

I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.

Danica Wyatt  |  Overall Experience 
Rating:
5.0

The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.

pam cook  |  Reservation 
Rating:
5.0

I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!

Clark Jensen  |  Overall Experience 
Rating:
5.0

Nice storage.

Constance Collier  |  Overall Experience 
Rating:
1.0

Just don’t. You can do better than this place.

James Salors  |  Overall Experience 
No reviews have been submitted for this location.

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