Customer Reviews for U-Haul Moving & Storage of Valley Hi

2,690 reviews

7747 Hwy 90 W   San Antonio, TX 78227
(On Hwy 90 W access road inside Loop 410, Passing Security Service Bank and Club Fuego)

(210) 673-4960

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(210) 673-4960

7747 Hwy 90 W
San Antonio, TX 78227
(On Hwy 90 W access road inside Loop 410, Passing Security Service Bank and Club Fuego)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

gerald Tucker 
Rating:
1.0

Terrible experience

RoseMary Del Los Santos 
Rating:
5.0

Customer did not leave a comment.

Keisha Carter 
Rating:
5.0

Very friendly

Danny Marcus 
Rating:
5.0

N/A

Octavio Elias 
Rating:
5.0

Customer did not leave a comment.

CARLOS NOEL 
Rating:
5.0

Customer did not leave a comment.

Magda Trevino 
Rating:
5.0

only found one passenger side back bumper on transport to be broken off during pick up

abel cabello 
Rating:
4.0

My van had a big torn drivers seat with duck tape that was shredded to cover it, the sun visor on the drivers side is broken and also in the cab was taco bell wrappings/ trash..

torrance sephus 
Rating:
5.0

Everything was so fast and convenient. Extremely clean facility. I loved it

lydia cruz 
Rating:
3.0

Customer did not leave a comment.

Roland Cuellar 
Rating:
5.0

Customer did not leave a comment.

Fransisco Alverez 
Rating:
5.0

Customer did not leave a comment.

ROGER KREBS 
Rating:
5.0

Customer did not leave a comment.

Juan Aguirre 
Rating:
1.0

They treat me really bad

DANIEL GUZMAN 
Rating:
5.0

None at this time!

SANDRA SCOTT 
Rating:
4.0

Ensure that the location is fully staffed at opening. My installed was delayed getting to my installation. Because of lack of staff, he had to wait on customers at the counter.

PAUL FLYNN 
Rating:
5.0

Customer did not leave a comment.

Chris Casarez 
Rating:
4.0

I never got the dolly I ordered

Kyle Hall 
Rating:
5.0

Qiuick and easy

Martin king 
Rating:
5.0

Customer did not leave a comment.

Eric Stahl 
Rating:
5.0

Customer did not leave a comment.

Steven Moore 
Rating:
4.0

Customer did not leave a comment.

Baron hooper 
Rating:
5.0

Customer did not leave a comment.

wanda medrano 
Rating:
5.0

Keep up the good work with the friendly employees thank you

ISAAC RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

David Zuniga 
Rating:
5.0

Customer did not leave a comment.

emilio hernandez 
Rating:
5.0

Appreciated customer service representative’s efficiency and knowledge.

Maria Garza 
Rating:
5.0

Very friendly and went over all my additional costs due to an error in NM. I was upset that my charges were incorrect and hope uhaul can assist me.

Victoria Urvanejo 
Rating:
5.0

Customer did not leave a comment.

Jeremy Botello 
Rating:
4.0

The staff was very helpful and professional!

adam gore 
Rating:
5.0

For improvement you need to explain to Tasha to assist the customers web sites customers need support on. After I explained that U-Haul company does not need employees that do not want to support customers and I was going to talk to her manager. She started to support me as a customer. But she was continuously saying I can not support with the web site that I needed to take care of it self. Please have a talk to her on this subject. Thank you Talk to Tasha and ask her she needs to learn to support customers on how to get the web sites for U-Haul on the customers cell phone.

reynaldo sierra 
Rating:
5.0

Na

Christina Barraza 
Rating:
5.0

Very friendly, even after I asked them where I park the haul.

Edward Avalos 
Rating:
5.0

Customer did not leave a comment.

Robert Delagarza 
Rating:
5.0

Excellent 💯👍

Adjowa Kodjo 
Rating:
5.0

The attendant did all of my check in for me. I was out in 5 minutes.

Jeff Langedyke 
Rating:
5.0

Nothing, was very pleased with all, equipment, service and staff

Fabian Elizondo 
Rating:
4.0

Customer did not leave a comment.

MIchael Green 
Rating:
5.0

Always great service

EDUARDO ORTEGA 
Rating:
5.0

The people working there on Sunday were very helpful and polite. Would recommend this location to everyone

John Prokop 
Rating:
5.0

Customer did not leave a comment.

Greg Burbank 
Rating:
4.0

Customer did not leave a comment.

Monica Vasqez 
Rating:
5.0

Customer did not leave a comment.

JOSE GARCIA 
Rating:
5.0

Customer did not leave a comment.

Dawn Waterman 
Rating:
4.0

Would have given it an excellent but the junior employee had an attitude. Not with me but with his supervisor, the supervisor was much more understanding in dealing with the employee than I would have been. The supervisor was also helpful after I turned in the trailer in showing me the trucks for rent and what they included even getting a key and showing me the interior so I could make a judgement on how comfortable it would be for my next move. He also gave me an approximate price which was more than I anticipated but I understand he doesn't set the prices. Again the supervisor was very professional and helpful and I would be more than willing to do business with him again. I would not work with the junior employee again.

Kenneth Williams 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE JONES 
Rating:
5.0

Customer did not leave a comment.

Israel Cancel 
Rating:
4.0

Customer did not leave a comment.

Mercedes Hanson 
Rating:
5.0

Customer did not leave a comment.

Tom Lucek 
Rating:
5.0

Customer did not leave a comment.

Patrick Trevino 
Rating:
5.0

The best location I’ve used yet….. gave more rental info than all the other locations

DEBORAH JOHNSON 
Rating:
5.0

Customer did not leave a comment.

charles reilly 
Rating:
5.0

Customer did not leave a comment.

Jimmy Parr 
Rating:
5.0

Easy and efficient drop off.

TRAVIS BEYEA 
Rating:
5.0

Customer did not leave a comment.

Brian Collins 
Rating:
5.0

Good service

Josue Lugo 
Rating:
5.0

Customer did not leave a comment.

Carah Porter 
Rating:
4.0

Customer did not leave a comment.

Scott Triche 
Rating:
5.0

Already recommended yall to a friend who is moving. Thanks for the outstanding support and the freebie used boxes!

GREGORY BUTCHER 
Rating:
5.0

Customer did not leave a comment.

Julian Rosas 
Rating:
5.0

Great service

jorge garcia 
Rating:
3.0

Customer did not leave a comment.

Tommy Flores 
Rating:
5.0

Customer did not leave a comment.

JACKIE FELTMAN 
Rating:
5.0

Customer did not leave a comment.

Jose Cisneros 
Rating:
4.0

The associate that helped us was very helpful.Some retailers should visit your location and have your sales people train them for maybe 1 day,service is what make a business prosper.Satisfied with all and will keep returning.Jerry

Jerry Moya 
Rating:
4.0

Customer did not leave a comment.

Carlos Salazar 
Rating:
5.0

Customer did not leave a comment.

Genesis Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Luis Garcia 
Rating:
5.0

Angela

Angela Perez 
Rating:
5.0

Customer did not leave a comment.

John Roberts 
Rating:
1.0

Customer did not leave a comment.

MARIA RAMIREZ 
Rating:
5.0

Perfect

laura smith 
Rating:
3.0

Customer did not leave a comment.

andrew madison 
Rating:
5.0

Everything was well organized

Mark Mata 
Rating:
5.0

Customer did not leave a comment.

rachel zamarriea 
Rating:
5.0

Doing well already

Jaime Herrejon 
Rating:
5.0

Customer did not leave a comment.

Mary Velazques 
Rating:
5.0

Customer did not leave a comment.

RAE CULBERT 
Rating:
3.0

Customer did not leave a comment.

Chad Pauls 
Rating:
5.0

Reservation only took a few minutes, pickup only took a few minutes, and returning equipment was fast and simple as well!

Jeremiah Rawls 
Rating:
5.0

Customer did not leave a comment.

Laura Spray 
Rating:
5.0

Customer did not leave a comment.

EDUARDO ORTEGA 
Rating:
4.0

Customer did not leave a comment.

John Kobald 
Rating:
4.0

Customer did not leave a comment.

Nefdiel Rodriguez 
Rating:
5.0

The lady who helped me and my family has very good customer service. She was very kind and helpful

Angelica Cruz 
Rating:
5.0

Customer did not leave a comment.

craig harrison 
Rating:
5.0

Customer did not leave a comment.

Clifton Tillmon 
Rating:
5.0

Customer did not leave a comment.

Mayra Smith 
Rating:
5.0

Customer did not leave a comment.

martin andrade 
Rating:
5.0

It was a clean organized facility no issues and greeted us as we entered

Marcus Piper 
Rating:
5.0

Customer did not leave a comment.

Allen Steward 
Rating:
4.0

Customer did not leave a comment.

Greg Dehoyos 
Rating:
5.0

Customer did not leave a comment.

Gary Seale 
Rating:
5.0

Customer did not leave a comment.

Gary Seale 
Rating:
5.0

Customer did not leave a comment.

Ivan Reyes 
Rating:
5.0

Customer did not leave a comment.

Raymond Chapa 
Rating:
5.0

Customer did not leave a comment.

Bianca Olvera 
Rating:
5.0

Customer did not leave a comment.

Rosalinda Ortiz 
Rating:
5.0

Customer did not leave a comment.

Roxanna Ramirez 
Rating:
1.0

I received a call from one of the supervisors stating I was behind on my payments and all our things were going to auction then 2 months said if you want your things you can come get them at NO COST due to us having to relocate. I told them I would need 48hrs to rent a truck and I would be there they agreed and said they would call me with a time and date . That never happened , not only did we lose our furniture pictures adoption papers but all of my NAVY documents, I'm retired NAVY and all of my things I have collected for over 23yrs is now gone somewhere and no one can give me any answers these items CANNOT BE REPLACED , I just want our things back , can anyone help me ???

steven hinton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene Hays  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica spradley  |  Overall Experience 
Rating:
3.0

extremely slow process in store/understaffed

josh kiefer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DELFINA GOMEZ  |  Overall Experience 
Rating:
5.0

Thank you for all your concerns and help

REBECCA HELMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA HELMS  |  Overall Experience 
Rating:
5.0

Just want to say thank you to Joe he helped me out so much I greatly appreciate what he did..

desarae adams  |  Overall Experience 
Rating:
3.0

Lamebrain

LORI GORHAM  |  First Impressions 
Rating:
5.0

Truck very clean-operated well. Nice to see U-Haul upgrading there equipment. Contacted U-Haul in SanAtonio and the clerk was so helpful and a pleasure to speak with. Answered all questions. Thanks,

Jorge Perez  |  First Impressions 
No reviews have been submitted for this location.

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