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gerald TuckerCustomer Reviews for U-Haul Moving & Storage of Valley Hi
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Terrible experience
RoseMary Del Los SantosVery friendly
Danny MarcusN/A
Octavio Eliasonly found one passenger side back bumper on transport to be broken off during pick up
abel cabelloMy van had a big torn drivers seat with duck tape that was shredded to cover it, the sun visor on the drivers side is broken and also in the cab was taco bell wrappings/ trash..
torrance sephusEverything was so fast and convenient. Extremely clean facility. I loved it
lydia cruzThey treat me really bad
DANIEL GUZMANNone at this time!
SANDRA SCOTTEnsure that the location is fully staffed at opening. My installed was delayed getting to my installation. Because of lack of staff, he had to wait on customers at the counter.
PAUL FLYNNI never got the dolly I ordered
Kyle HallQiuick and easy
Martin kingKeep up the good work with the friendly employees thank you
ISAAC RODRIGUEZAppreciated customer service representative’s efficiency and knowledge.
Maria GarzaVery friendly and went over all my additional costs due to an error in NM. I was upset that my charges were incorrect and hope uhaul can assist me.
Victoria UrvanejoThe staff was very helpful and professional!
adam goreFor improvement you need to explain to Tasha to assist the customers web sites customers need support on. After I explained that U-Haul company does not need employees that do not want to support customers and I was going to talk to her manager. She started to support me as a customer. But she was continuously saying I can not support with the web site that I needed to take care of it self. Please have a talk to her on this subject. Thank you Talk to Tasha and ask her she needs to learn to support customers on how to get the web sites for U-Haul on the customers cell phone.
reynaldo sierraNa
Christina BarrazaVery friendly, even after I asked them where I park the haul.
Edward AvalosExcellent 💯👍
Adjowa KodjoThe attendant did all of my check in for me. I was out in 5 minutes.
Jeff LangedykeNothing, was very pleased with all, equipment, service and staff
Fabian ElizondoAlways great service
EDUARDO ORTEGAThe people working there on Sunday were very helpful and polite. Would recommend this location to everyone
John ProkopWould have given it an excellent but the junior employee had an attitude. Not with me but with his supervisor, the supervisor was much more understanding in dealing with the employee than I would have been. The supervisor was also helpful after I turned in the trailer in showing me the trucks for rent and what they included even getting a key and showing me the interior so I could make a judgement on how comfortable it would be for my next move. He also gave me an approximate price which was more than I anticipated but I understand he doesn't set the prices. Again the supervisor was very professional and helpful and I would be more than willing to do business with him again. I would not work with the junior employee again.
Kenneth WilliamsThe best location I’ve used yet….. gave more rental info than all the other locations
DEBORAH JOHNSONEasy and efficient drop off.
TRAVIS BEYEAGood service
Josue LugoAlready recommended yall to a friend who is moving. Thanks for the outstanding support and the freebie used boxes!
GREGORY BUTCHERGreat service
jorge garciaThe associate that helped us was very helpful.Some retailers should visit your location and have your sales people train them for maybe 1 day,service is what make a business prosper.Satisfied with all and will keep returning.Jerry
Jerry MoyaAngela
Angela PerezPerfect
laura smithEverything was well organized
Mark MataDoing well already
Jaime HerrejonReservation only took a few minutes, pickup only took a few minutes, and returning equipment was fast and simple as well!
Jeremiah RawlsThe lady who helped me and my family has very good customer service. She was very kind and helpful
Angelica CruzIt was a clean organized facility no issues and greeted us as we entered
Marcus PiperI received a call from one of the supervisors stating I was behind on my payments and all our things were going to auction then 2 months said if you want your things you can come get them at NO COST due to us having to relocate. I told them I would need 48hrs to rent a truck and I would be there they agreed and said they would call me with a time and date . That never happened , not only did we lose our furniture pictures adoption papers but all of my NAVY documents, I'm retired NAVY and all of my things I have collected for over 23yrs is now gone somewhere and no one can give me any answers these items CANNOT BE REPLACED , I just want our things back , can anyone help me ???
steven hinton | Overall Experienceextremely slow process in store/understaffed
josh kiefer | Overall ExperienceThank you for all your concerns and help
REBECCA HELMS | First ImpressionsJust want to say thank you to Joe he helped me out so much I greatly appreciate what he did..
desarae adams | Overall ExperienceLamebrain
LORI GORHAM | First ImpressionsTruck very clean-operated well. Nice to see U-Haul upgrading there equipment. Contacted U-Haul in SanAtonio and the clerk was so helpful and a pleasure to speak with. Answered all questions. Thanks,
Jorge Perez | First Impressions