Customer Reviews for U-Haul Moving & Storage of Troy

11,668 reviews

1250 W Maple Rd   Troy, MI 48084
(East of Crooks)

(248) 362-0303

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(248) 362-0303

1250 W Maple Rd
Troy, MI 48084
(East of Crooks)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

REBECCA LYNN D. 
Rating:
4.0

The front tire tie down strap rachets were hard to use due to not being lubricated.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Joanne U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Emilee B. 
Rating:
5.0

Great Manager & Staff. Larry is the best!

TIFFANY ROSE S. 
Rating:
5.0

Everyone was very accommodating and knowledgeable.

karen K. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
5.0

Customer did not leave a comment.

doug B. 
Rating:
5.0

I appreciate the professional staff, Mr. Alex, Mr. Derek, especially Ms. Beth. Have a Blessed !

Carmen D. 
Rating:
4.0

Customer did not leave a comment.

William J V. 
Rating:
5.0

Very good

Renaldo M. 
Rating:
5.0

Everything was great. Thank you!

MATTHEW S. 
Rating:
4.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Gregory N. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

I had an urgent need for a pickup truck - I called and was able to rent one same day. Friendly staff and great customer service experience.

Diane S. 
Rating:
5.0

Customer did not leave a comment.

Rudy E. 
Rating:
1.0

I had to pay over $100 out of pocket last time because YOUR location failed to provide a receipt. I am upset to see a cleaning fee when the truck was on paved roads the whole time. The unit was dirty when I got it and in poor condition. I expect to see this reversed or I will dispute the charges. The service is unacceptable- as someone who manages the highest rated hotel in Troy I know how to treat a customer and this is not the right way.

CHRIS B. 
Rating:
5.0

Customer did not leave a comment.

Barbra P. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

We have used this location for every moving need. When in MI it will always be our choice

Julie S. 
Rating:
5.0

Overall just awesome, but one comment, when I got the Van the fuel tank was 3/4 full, so when I was filling up the tank before I return it back, it was so hard to fill it up at the same fuel level, which I had to fill it up completely, which means I paid more for gas.

Tamer M. 
Rating:
5.0

Customer did not leave a comment.

Petr M. 
Rating:
4.0

Customer did not leave a comment.

Dharmendra T. 
Rating:
5.0

App is obnoxious

BRIAN THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

customer service was excellent. I got my hitch installed and was out in less than 2 hrs.

Douglas E. 
Rating:
5.0

Customer did not leave a comment.

KEN S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL L H. 
Rating:
5.0

It was a really good experience. HAPPY!

Bob M. 
Rating:
2.0

Two many oops and extra charges. Check lost caused a delay in payments and the payment reflects almost double the price each month I'm not paying for some else's storage. Movers did not show for load but unloaded me in 45 mins and was paid $175 to load and unload. I'm a person with a disability this cased me to have to rent an extra day and now my charges don't seem to reflect what I contracted for. Not a happy about this.

Kimberly C. 
Rating:
5.0

ONE WORD.......DIESEL Engines Please!

James S. 
Rating:
5.0

The process to pick up and drop off the Truck was quick. No complaints.

Thomas F. 
Rating:
5.0

Get rid of the new quick release hitches and fire the person who approved them. They say they are for a 2" ball but there must be at least 1/4" play. For a company who is supposed to be expert in trailering those hitches are an embarassment. Super noisy going down the road and violently trying to rip my class 3 hitch off of my vehicle.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
4.0

Parking to come into the office is non existent or at least difficult.

Charles N. 
Rating:
4.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Jason A H. 
Rating:
5.0

Customer did not leave a comment.

FLORIN S. 
Rating:
5.0

Customer did not leave a comment.

jakari M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN HYUNWOO S. 
Rating:
5.0

It took less than 5 minutes after we pulled up. Nice!

gary M. 
Rating:
5.0

Have used this storage before. We drove 20 miles out of the way to leave our stuff there, clean and secure. Great price.

Michael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Staff member Larry was awesome to work with. Everything was as he said it would be and I had a very Smooth process from the beginning to the end.

ANTHONY D. 
Rating:
5.0

This was a great rental! I worked with the "owner" of this location and had a brand new truck! He was excellent. I've got more to move, so I will be going back this week!

SAMUEL L H. 
Rating:
5.0

Very helpful team - thank you. Shout out to Derrick and Larry!

Lisa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

The Staff here is amazingly helpful and friendly. The lot is daunting. Can you add a 2nd drop off lane so that the trucks don't spill out onto 15 mile?

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Emily A. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

I have rented a few vans from the location and have gotten to know two of the customer service reps who have helped me. They are very nice young people and have always assisted me in getting the van started and understanding how it works. It is very quick – in and out and that's what I appreciate and renting a van.

Jill K. 
Rating:
3.0

Equipment was not checked in timely leading to a fraudulent overcharge.

James N. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Everything was orderly and convienent. Easy in and out.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Ellia S. 
Rating:
3.0

After hours drop off was a mess with several vehicles blocking the driveway and the website not clearly detailing the process and glitching.

Andrew B. 
Rating:
5.0

Thumbs Up!

Amyre C.  |  Overall Experience 
Rating:
4.0

Maybe more precise instructions for truck returns. One sign indicating equipment return with an arrow but two drives. If you choose wrong it is hard to get back to correct drive.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Luisa R. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Pavel S. 
Rating:
5.0

Excellent pickup and return personnel

STUART COFFRON I. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

I had to ask for help to find the keys. Other than that it was smooth.

Ann W. 
Rating:
5.0

Customer did not leave a comment.

Melvin S. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

I appreciate the help from the staff, even when an issue did arise (my own fault for losing key) they came to my aide they always went above and beyond to make me and my family feel welcomed, and at home. To the owner of this location, Larry and his staff are truly assets to your business and there is not enough thank yous that could be said. You all are on my Christmas list.

Tracey B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

prompt customer service, easy website, great return process and friendly personnel onsite. a very pleasant surprise frankly at the Troy, MI location.

STUART COFFRON I. 
Rating:
5.0

I was totally satisfied.

Roderick B. 
Rating:
5.0

Great service and kind professional people.

El-Ra R. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Thank you

Igor C. 
Rating:
5.0

Flawless process,would use again

MICHAEL R. 
Rating:
5.0

We pulled up, was greeted with kindness and assurance and was on our way within minutes! Thank you so much!

SHONNA GAYNELL P. 
Rating:
5.0

The customer service was excellent, well explained. Will definitely come again.

Tahmidur R. 
Rating:
5.0

Great Customer Service

HANA H. 
Rating:
5.0

Customer did not leave a comment.

kaleb S. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
2.0

Real quick. The guy that checked me into my vehicle was a smug unpleasant prick. He didn't give his name but I'm sure you are aware. The lady was nice.

Clayton P. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

The team was incredibly helpful and nice. 10/10 would recommend coming here for your Uhaul needs especially after going to a neighborhood center. I absolutely do not recommend going to any neighborhood center, just a Uhaul store.

Kayla K. 
Rating:
5.0

The team at Troy was incredibly nice and helpful. 10/10 recommend coming here for your Uhaul needs.

Kayla K. 
Rating:
5.0

Customer service rep was awesome and made everything super easy!

Zachary S. 
Rating:
5.0

Everything went well but for using the app to check in the vehicle after hours. It did not work whatsoever and I had to use my Chrome browser which was a little clunky and took a while.

Ian R. 
Rating:
5.0

Extremely friendly staff who was able to recommend equipment most suited to our needs and what equipment we did not require. On a tight timetable, the team worked fast, seamlessly, and with a smile relieving much of my stress. Very happy to do business with this group and would again

Adam B. 
Rating:
5.0

Colleen was Amazing!!

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

HANA H. 
Rating:
5.0

Everything all good

Adnan S. 
Rating:
4.0

Customer did not leave a comment.

james B. 
Rating:
5.0

App checkout was very slow

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

GERALD EDWARD S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dale s.  |  Overall Experience 
Rating:
5.0

Wonderful customer service and staff that goes above and beyond to be of assistance. Thanks for everything.

NAOMI LUCILLE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ETHAN EDWARD V.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilbert B.  |  Overall Experience 
Rating:
5.0

Easy check in and check out no complaints

danetta o.  |  Overall Experience 
Rating:
2.0

My Unit#0314 at 1250 W Maple Rd, Troy, MI got flooded during rain. My Queen Bed Set, Queen Mattress, Gym Weight Set, Floor Mats got ruined with mold and rust.

Ajay S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chardonay S.  |  Overall Experience 
Rating:
5.0

I highly recommend this location. It was clean, well lit, smelled nice, and there were always plenty of carts available for loading and unloading. The staff is great. If I ever move back downstate, this will be the location I use.

kristine t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phillip J.  |  Online Move In 
Rating:
5.0

Returning the U-Haul was hectic. No fault of u haul. Customers had things blocked up after hours. Thank you U haul

ALETA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERBERT K.  |  Overall Experience 
Rating:
5.0

Thank you!!

ALETA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNARD K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trayce E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristine t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith K.  |  Overall Experience 
Rating:
5.0

Wonderful customer service. The staff go above and beyond to assist you with your rental and or storage needs. Thank you for everything.

NAOMI LUCILLE M.  |  First Impressions 
Rating:
5.0

Went very smoothly.

Kelly S.  |  Online Move In 
Rating:
5.0

I love that you provide a free lock with every storage unit.

kristine t.  |  First Impressions 
Rating:
5.0

Friendly and attentive. Always a good experience.

Teresa H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Crystal S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shakira P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Georgia A.  |  Overall Experience 
Rating:
2.0

I reserved a entry level unit but when I arrived was told they were out of them. Instead a received a semi- entry level unit which was a nightmare. It was very difficult getting larger items up the 5 steps, down the long, narrow hallway then around the tight corner to get to the unit. There was another door that slid open for easier access but it was always locked with a pad lock. I asked one of the workers if it could be opened and he told me no. The workers all appeared unhappy and annoyed. The lines were always long and took a long time. The parking lot was very small and difficult to navigate around in. I will definitely not use this facility again nor will I recommend it to anyone.

LISA RENEE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john m.  |  Overall Experience 
Rating:
3.0

The staff during my move-in was mostly young college kids who probably did not value customer service that much. All I asked for was a final receipt after dropping off my equipment and I was given a run around. Eventually I had to leave without a receipt or refund for my box returns. I am not sure if I will ever get it. The facility itself is OK.

Vinay S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

michael T.  |  Overall Experience 
Rating:
5.0

Very clean. Wonderful indoor temp. Good accessibility to useful equipment for moving.

John S.  |  First Impressions 
Rating:
3.0

I liked former Management. The male staff is abrupt towards me an older woman mid 60’s, I chose to consolidate to a different facility where staff is more pleasant and offers a senior discount..

susan n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerry D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark l.  |  Overall Experience 
Rating:
3.0

The units were fine but the 10 foot truck I rented had a terrible odor that the staff could not correct. They offered no other truck for a few hours local move me I used it anyway but regret as my boxes have picked up the very foul odor and my shoes. It was unacceptable equipment

Judith K.  |  Online Move In 
Rating:
3.0

Had auto pay and said insufficient funds for the last few months but would come out a week later with late fees from the same account. Was very happy before, just glad to have all my belongings safe and secure.

Gregg C.  |  Overall Experience 
Rating:
5.0

Larry High and team were a pleasure to deal with for the entirety of my rental. Every time I went there they were extremely busy but never had to wait more than five minutes and they were ALWAYS pleasant. Thank you.

Colleen E.  |  Overall Experience 
Rating:
3.0

I rented the storage unit to store a couch. I didn’t realize I got an inside unit and the hallways were too close to navigate. That’s the only reason I wouldn’t recommend this facility. Unless my friend had small items.

Karenmarie L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elon P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashawnia M.  |  Overall Experience 
Rating:
5.0

I’ve used this storage facility off and on over the last 5 years. The customer service is ALWAYS top tier… which makes for a stress free experience!

Derry B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Alexis R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dante V.  |  Online Move In 
Rating:
5.0

Mr. Lonnie Purdy was very helpful, knowledgeable, and friendly! 😉👍🏻🫡

stephen b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dale s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sondra b.  |  Overall Experience 
Rating:
5.0

Keep up the good work

DONNA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L.  |  Overall Experience 
Rating:
4.0

Thank you

Michael W.  |  Overall Experience 
Rating:
5.0

Awesome service and storage!!

Dominic B.  |  Overall Experience 
Rating:
5.0

Great service

Savion A.  |  First Impressions 
Rating:
5.0

Excellent location 15 Mile and Crooks

Ben M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

giovani m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole W.  |  Overall Experience 
Rating:
2.0

1-2 days after moving in, made sure I arrived at the facility before 10 PM, as that is the stated last access time. 8 moving boxes in my car, I punched my code at 9:42pm, get the access granted message, but the door does not open. On some level, I realize this is a nitpick but this severely blew up my plans. I do expect that if access times are being listed, times are based on IST, so all phones and computers can at least agree on when I can get in and when not. That said, aside from this, the experience has been good, but I do feel this should be addressed. 18 minutes might not seem like much, but since it directly affects consumers' planning and their perception of your brand, if feel leaving this unaddressed is a loss to you as a company. Please, if I have gotten something completely incorrect, feel free to reach out to me. I've been very happy with services regarding truck/trailer rental prior, and have always felt you have offered good service and good value for money. Everything else worked as stated. This experience specifically however was disappointing.

Justus V.  |  Online Move In 
Rating:
5.0

I’ve stored with other companies before and really don’t know why I didn’t always use U-Haul. Huge fan customer and I use rentals all the time. This location is great. Honestly the only less than great experiences I’ve ever had with U-Haul were when working with franchisees. Thanks for being awesome, U-Haul!

stefanie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua S.  |  Overall Experience 
Rating:
5.0

They were very accommodating about everything. Made sure I had everything I needed.

Patrick K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice W.  |  First Impressions 
Rating:
4.0

Colleen was very nice and helpful.

Angela R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael T.  |  First Impressions 
Rating:
4.0

I rented a unit online. However, A103 was too small per my friend who physically moved me in. I was unable to amend the reservation online nor was allowed to make any changes over the phone. So my belongings were stored in L241 under my friend's name and I was not in agreement with that. If can make a reservation online with payment why not at least accommodate me over the phone? My ID is in your system from the truck rental or I could have sent a copy via email. I didn't want my things in another person's name. I visited the office today and Rob was able to take care of my needs to my satisfaction and he also confirmed that Larry initiated my refund from A103. I'm happy now. Thank you.

Tiffany S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alicia T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wendy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony w.  |  Overall Experience 
Rating:
5.0

Thank you

Lolita M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YEHUDA R.  |  Overall Experience 
Rating:
5.0

Staff at Troy mi UHAUL want above and beyond to assist me

Linda J.  |  First Impressions 
Rating:
1.0

I couldn’t get my couch through the hallway into the storage unit because of the small width of the hallway. You’d think the hallways at a storage unit facility would be wide enough to ensure normal sized sofas can get in and out of units without struggle. Because of this, I had to drive my couch all the way to a family members house to store which in turn lead me to go over my total mileage allowed for the rental and cost me $56 extra dollars. Very disappointed in this uhaul experience.

Amanda M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AARON RASHAD K.  |  Overall Experience 
Rating:
5.0

I really want to give kudos to Chris and Ron for being AMAZING! They were super helpful with all my questions and went above and beyond to help me during this moving process. They both helped on different days with bringing the high stress levels that come with moving down for me. I can't thank them enough!!

Alicia T.  |  First Impressions 
Rating:
5.0

Chris went above and beyond to help me with all the supplies, right size truck, and right size storage unit. Very helpful, and respectful.

Cheryl M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette A.  |  Online Move In 
Rating:
5.0

great facility very clean well lit secure

daryl r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Husna A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
4.0

Little pricey but good product.

Daniel C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

harlianne w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea C.  |  First Impressions 
Rating:
5.0

Never had a bad experience with this location and will always think of Uhaul 1st.

Donald M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James J.  |  Overall Experience 
Rating:
5.0

Move in was seamless

Paul N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shanita H.  |  Online Move In 
Rating:
5.0

Staff always helpful and pleasant! Best experience ....thank you!

renee p.  |  Overall Experience 
Rating:
5.0

The manager was great! I was pretty upset when I realized I had rented a unit with stairs. It wasn't clear to me from the ad and I was quite surprised and disappointed to find that there were a few stairs to go up. I wrote an email to the manager explaining why I was upset and that it had really inconvenienced me, as I had not planned for moving things up a set of stairs. He was very understanding and immediately helped to fix the problem. Each time I visited the employees were nice and they were very helpful.

Tyler W.  |  Overall Experience 
Rating:
5.0

Great service and friendly helpful staff!

Selenia S.  |  Overall Experience 
Rating:
4.0

Only deducted one star because the location seemed to be understaffed.

CARYN W.  |  Overall Experience 
Rating:
5.0

Christopher was very helpful no matter how many questions I had or what the question was...so good to work with!!

renee p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donovon H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darshan s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBIN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelley L.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Micah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCIS d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond!

Rochelle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana P.  |  First Impressions 
Rating:
5.0

Excellent management at location.

WALKER S.  |  Overall Experience 
Rating:
5.0

I was very pleased with my experience and the Staff at U- Haul was always professional and courteous. I will consider U-Haul first for any future storage needs.

Donna P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christiana B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUNE T.  |  Overall Experience 
Rating:
4.0

No matter how overwhelmed and shorthanded the staff may be, they still maintains a helpful, friendly, patient demeanor. They also are still are efficient and get the job done completely!!! Thank you

Deonne g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ezra v.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

I’ve never felt so special being shown around a clean and neat u haul Facility in all the 30 plus Years traveling with u haul The floors so clean and shiny , beautiful just clean, you Mr. Clarence Vicent Thanks for making my move to Michagan a lot easier.

Marylou D.  |  First Impressions 
Rating:
4.0

I seen it was a 24 hr accessible and I went at 11 Pm at night to put stuff in storage and the drive way was blocked with uhaul trucks and I tried to use the pin code I got and it said I was denied and that the unit was closed so if your not a 24hr storage why put it in on the paper when we get the unit and why advertise it on the website and the lock thing on the door needs to be adjusted on unit E-156

Natashia C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kim B.  |  First Impressions 
Rating:
5.0

Was treated with respect and the staff was most helpful with my trailer return and storage needs. And they provide a complimentary lock.

Teresa H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrea M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERMAINE H.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

daniel m.  |  First Impressions 
Rating:
4.0

The guys were nice and helpful. Just short staffed. Only 2 guys and the wait was long.

jenna P.  |  Overall Experience 
Rating:
5.0

Very clean facility. Very respectful and nice service. Recommended this facility to my friends moving here to Michigan from Illinois.

lakeisha w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maj d.  |  First Impressions 
Rating:
5.0

The staff at this particular location were very helpful and knowledgeable. Thank you again, to these gentleman.

Morgan B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nancy C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Doreen D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Denise P.  |  First Impressions 
Rating:
4.0

Everything was fine until we emptied the unit. When we got the unit there were 2 wooden pallets in our unit. We assumed they were from uhaul and for our use. We used them and when we removed our items we left the pallets as we found them. I received a call from Alex telling me it wasn’t his job to be my trash remover due to us leaving the pallets. I explained the situation to Alex. He wasn’t happy and didn’t seem to believe me. I had no reason to lie. We made our payments on time, cleaned out the unit and had nothing but good interactions with the staff previous to this phone call.

Deborah E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

margaret v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SALEH A.  |  First Impressions 
Rating:
5.0

Ben Craft did an excellent job providing customer service. I watched him run to each new customer and offer service as quickly and pleasantly as possible. Ben is an excellent employee. Thanks Wayne

wayne B.  |  First Impressions 
Rating:
5.0

organized and friendly

Nancy C.  |  First Impressions 
Rating:
5.0

This location has excellent, patient, and efficient staff!

Deonne g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanisha G.  |  First Impressions 
Rating:
5.0

Extremely professional and helpful

Bradley F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLOTTE FREDERICA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Graham S.  |  First Impressions 
Rating:
5.0

Great customer service every time.

SHAWN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda E.  |  Online Move In 
Rating:
4.0

Clean, easy access, alarms were annoying sometimes

Benny R.  |  Overall Experience 
Rating:
4.0

Very nice and helpful staff, clean facilities. Wish I had seen unit before rental access through hallway was too narrow to store my couch and living room chair

Gregg C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ralph k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary L.  |  Overall Experience 
Rating:
5.0

Nice job. Young lady walked me to unit and made sure I understood how it all worked. Very good

Jeff H.  |  First Impressions 
Rating:
4.0

- Appreciated simplicity of storage unit reservation and payment. For ending rental, I had to go into office because website was unclear if request to end rental had been made for both units or only one. - Checking out van, through website and in office, was fairly easy. One suggestion: allow condition photos to be uploaded from Gallery, as is allowed for storage unit. - Alarms in storage unit facility went off frequently despite seemingly no one coming in/out, leaving a door open, and us being checked into unit. Annoying, and not effective as I never saw anyone from uhaul respond as if there were an actual problem.

ALEX W.  |  Overall Experience 
Rating:
5.0

Excellent service and storage facility

Bobby L.  |  Overall Experience 
Rating:
1.0

I can not express enough my disappointment in Uhaul. You failed at every level. I called to make a reservation at your customer service number. I was looking to store outdoor furniture that includes 126” table. After discussing this with you advisor I was advised a 10 by 15’ unit was best. I also ordered a 26’ truck. The reservation was made weeks in advance. I consequently made plans for friends to help load out truck on move day. When I showed up Saturday I was given three adjacent, but separate 5 by 10’ units. I told the GM this would not fit the table that I had discussed with the Uhaul agent at the time of reservation. The store GM told me that I did not reserve a 10 by 15 room, rather 10 by 15 in space and he did not have a 10 by 15 room. When I described the call. He told me he had nothing, customer Service agents don’t know what they are talking about. He also told me that how could he be sure I even told the agent I had a long table. I hope you have video with audio of my in person experience. It was awful. I won’t write all of the remaining failures other that to say It took four later calls over two hours to customer service to finally learn Uhaul could not help me and instead screwed me over. The first two calls were with helpful people that put my on hold. BOTH agents in an effort to help had to place me back on hold. When they did BOTH resulted in me being put back into the Uhaul call service que to get to start over with a new person. The third person was helpful but was unable to find a first floor separate location and sent me to customer service. At customer service I was told the substitute unit given by the GM was actually a split level unit and too short for my table. I was now told Uhaul could not find a unit anywhere within 30 minutes. At this point our friends who were helping load the truck had to leave. It was a sunny Saturday when we would have finished. I had to find another facility and find people to help me Sunday. It snowed on Sunday. To top off the fun, when on Sunday I returned the truck it turns out the 14 foot substitute unit was actually 14 and the customer service person who said it wa a half that size was wrong This is who failed. The GM at Troy, MI on many levels. The person who built the customer service system that threw me back in que. Management that did not give the person any authority. The customer service person at the end, while nice, she gave bad information on the size of the unit. Mostly Uhaul upper management for leading a horrible company. By contrast I ended up renting at Public Storage. When I called them I had no wait time. They were helpful, organized and professional. On m aside about Uhauls culture is the Please Note comments below. The comments are the opposite of customer service. They set rules. Why ask for feedback and then direct orders. Terrible.

bill l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALEXANDRAJOAN P.  |  Online Move In 
Rating:
5.0

Thanks everyone at this location for making a difficult transition and move happen with far more ease.

THOMAS K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

alaida a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE F.  |  First Impressions 
Rating:
2.0

Your office was consistently understaffed, creating long waits. I was vey put off by one of the young female office staff, not customer friendly, and down right rude. This was at your Troy Michigan office. Also, I reserved a trailer 5 days in advance but then it was not honored and had to travel to another city to get a much smaller one. This created a major headache for moving. I will go somewhere else for my future needs.

KAREN O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHARLES D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John O.  |  First Impressions 
Rating:
2.0

Service was absolutely terrible. Both times I went in, it took forever to even speak with someone.

hannah m.  |  Overall Experience 
Rating:
5.0

Everybody was very nice

Denise M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benny R.  |  First Impressions 
Rating:
5.0

Easy access and very secure. Easy to use carts for loading and unloading

Michael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole C.  |  Overall Experience 
Rating:
5.0

Christopher was friendly, professional and very accommodating with our crisp space needs verses my guess in space size needed. He was able to switch on a dime and provide the proper space my family needed. Thank you Christopher.

Laurie Anne S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kirk t.  |  Overall Experience 
Rating:
5.0

My experiece here was awesome longer than I expected but the staff fantastic I waill not hesitate to reach out to you all if I need future service...thank you!.

jermaine s.  |  Overall Experience 
Rating:
5.0

Gold standard for climate controlled storage

David M.  |  Overall Experience 
Rating:
5.0

Superb facility - clean, lit, temperature controlled, safe. I really enjoyed the covered loading docks, which made it soooooo easy to load right into my pickup, to stay out of the rain, and to not worry when making multiple trips to my storage locker.

Charles G.  |  Overall Experience 
Rating:
5.0

Thanks to U-Haul for the first free month for students during the pandemic. This was a huge help for me in this season and gave me peace of mind at a time when the world felt utterly chaotic.

Nelly A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry w.  |  Overall Experience 
Rating:
5.0

My storage decision was made to turn living room into hospital room for my husband who was terminally ill. The staff was helpful, my items were safe and in perfect condition when I picked them up. I would use this location again! and would recommend.

Theresa L.  |  Overall Experience 
Rating:
5.0

Very grateful for the first month of free storage during this period of displacement from my academic studio space + routine. Loved the staff and cleanliness of this facility and feel my belongings are safe and secure here.

Nelly A.  |  First Impressions 
Rating:
5.0

The young man Alex was very helpful finding a cart for me to use ,. Great dude many thanks. Best...

Alex B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA C.  |  First Impressions 
Rating:
5.0

U-Haul helped streamline my relocation. Great service, fleet and storage facility.

Kevin M.  |  Overall Experience 
Rating:
5.0

The manager, Rachel, is extremely professional, competent and personable... and so is EVERY member of the UHAUL staff. Moving is extremely stressful and it was a relief to store my items worry free.

derry b.  |  Overall Experience 
Rating:
5.0

Happy experience!!

lidia s.  |  Overall Experience 
Rating:
5.0

Very great experience

Jacob M.  |  Overall Experience 
Rating:
5.0

Excellent service excellent job nice people good staff merry Christmas and happy New year.

Youkhanna I.  |  Overall Experience 
Rating:
5.0

The friendliest staff i have ever worked with. I Will be back to the location for my next rental.

CHRIS G.  |  Overall Experience 
Rating:
5.0

Employee's were extremely helpful.

Kenneth P.  |  Overall Experience 
Rating:
4.0

very secure, access hours convenient.

Min H.  |  Overall Experience 
Rating:
5.0

Thank you so much Your business and office staff all employees Excellent service thank you so much.

Youkhanna I.  |  First Impressions 
Rating:
5.0

Rachel answered all of my questions and more! The process was simplified; I’m glad I chose UHAUL’s storage unit. Thank you!

Alex T.  |  First Impressions 
Rating:
5.0

Super employees - knowledgeable, friendly and helpful. I would definitely use this facility again and recommend to others.

Teresa J.  |  Overall Experience 
Rating:
5.0

Although I was experiencing a hardship they worked with me. Thanks to all the staff for their professionalism and kindness.

Nicole C.  |  Overall Experience 
Rating:
5.0

Excellent service

lidia s.  |  First Impressions 
Rating:
5.0

The stuff was very helpful in the whole process with storage and truck rental.

tatiane k.  |  Overall Experience 
Rating:
5.0

24hr 7day access to the unit would have been preferred.

brandon r.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and quick

Tyray B.  |  First Impressions 
Rating:
5.0

Great job

jonathan b.  |  First Impressions 
Rating:
5.0

Never had any issues with Uhaul storage unit

matt m.  |  Overall Experience 
Rating:
5.0

Everyone I dealt with was professional and friendly. Thank you for all for your help

Debron M.  |  First Impressions 
Rating:
5.0

I highly recommend this facility. I used their storage facility and was very satisfied w/ their customer service. I also dropped off trailers multiple times and again was very happy w/ the customer

SHARON H.  |  Overall Experience 
Rating:
5.0

Thank you

Rita A.  |  Overall Experience 
Rating:
1.0

I was checked out of my unit on Sunday & was still charged $159.99 on "autopay" on my credit card for the next month! NIGHTMARE of hours on the phone trying to get the charges removed! Dont autopay!!!

ariadni l.  |  Overall Experience 
Rating:
5.0

Wonderful staff. Very courteous and helpful. Clean facility.

Naomi M.  |  First Impressions 
Rating:
5.0

Really helpful staff!

Melissa A.  |  Overall Experience 
Rating:
5.0

Thank you! The storage facility in Troy is excellent.

julie c.  |  Overall Experience 
Rating:
5.0

top notch facility!

Isiah H.  |  Overall Experience 
Rating:
1.0

access card was not working, no light in unit, a lot of other issues.

NAZIH I.  |  Overall Experience 
Rating:
5.0

For a young crew twice ive came here and twice with class professional handeled Johnny and his co-workers i think the other was Corey but omg amazing fast safe covered they did it to perfection

johnny d.  |  First Impressions 
Rating:
5.0

Excellent, all around good service!

lisa s.  |  Overall Experience 
Rating:
5.0

The in Troy was helpful and friendly, I would use them again when needs arise.

Wendell s.  |  Overall Experience 
Rating:
5.0

Malik (sp?) was great! Very helpful signing me up for storage unit, answering my questions.

SHARON H.  |  Reservation 
Rating:
4.0

Check-in process needs to be simplified. De'Andre Brown was very helpful.

jan c.  |  Overall Experience 
Rating:
4.0

Everyone at the store is always courteous and nice. The only issue I have is that sometimes you have to wait in line for a while to get service. The handling of walk-in business can sometimes be slow.

robert p.  |  Overall Experience 
Rating:
5.0

Exactly what we needed when we needed it for as long as we needed it.

Jeffrey B.  |  Overall Experience 
Rating:
5.0

Great Management and Staff

Andew R.  |  Overall Experience 
Rating:
5.0

It was easy and quick to do things here.

Nathan K.  |  Overall Experience 
Rating:
5.0

Our family moved to the Troy area from out of State. This was our first experience using U-Haul and the operation greatly exceeded our expectation. Deandre went above and beyond service for us.

Kevin M.  |  Reservation 
Rating:
4.0

price is reasonable. staff was kindness.

Min H.  |  Reservation 
Rating:
5.0

Very friendly and efficient!!

Kenneth P.  |  Reservation 
Rating:
2.0

Staff is not trained. Call center is poor: long wait time, did not I.d. Staff Alex Rice, mgr?

Lori A.  |  Overall Experience 
Rating:
5.0

Staff at center was very helpful. Thanks!!!

Charles H.  |  Reservation 
Rating:
5.0

Rachael was great Got us set up in a couple of units, Fast easy check out Johnny was great also.

John C.  |  Reservation 
Rating:
4.0

Any issues got resolved which was so appreciated. I will continue to use Uhaul for my future needs. Thank you.

michelle k.  |  Overall Experience 
Rating:
4.0

Thank you

CELESTINE J.  |  Overall Experience 
Rating:
5.0

Five star facility. Very clean. Big elevator. Everything was new and in great shape. Easy loading and unloading because of well designed dock and interior access. Provided carts very helpful.

Steve H.  |  Overall Experience 
Rating:
2.0

Never will recommend to anyone never answer the call on time charge us twice and wen we email them for refund no response

Ruchir P.  |  Overall Experience 
Rating:
1.0

Box came a week late to home Destination uhaul doesn’t provide service to deliver box. They said to ask another uhaul, when i call them they said to call back where the box is (Its like blame game)

Yugundhar M.  |  Overall Experience 
Rating:
5.0

Overall, this was a positive experience. Thank you!

KAREN C.  |  Overall Experience 
Rating:
5.0

Great staff

Cory E.  |  Overall Experience 
No reviews have been submitted for this location.

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