Customer Reviews for U-Haul Moving & Storage of Timberlake

5,005 reviews

7401 Timberlake Rd   Lynchburg, VA 24502
(Old Lowe's Building)

(434) 333-7603

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(434) 333-7603

7401 Timberlake Rd
Lynchburg, VA 24502
(Old Lowe's Building)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Brakes need replaced. Also we were overcharged.

janet thomas 
Rating:
5.0

I still need my final receipts.

George Shipley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK SOMERS 
Rating:
5.0

Very easy turn in process.

Brian Narkewicz 
Rating:
5.0

Very impressive facility. From the staff are Johnny on the spot.

Lisa Allen 
Rating:
4.0

Customer did not leave a comment.

Bill Guzek 
Rating:
5.0

Customer did not leave a comment.

Mark Garrett 
Rating:
5.0

Great service

Samuel McCartney 
Rating:
5.0

Customer did not leave a comment.

jeffrey scott 
Rating:
4.0

Customer did not leave a comment.

linwood wright 
Rating:
5.0

Customer did not leave a comment.

Mike Bratton 
Rating:
4.0

The service was lovely. Had a bit of trouble locating the truck in the lot. The layout of the lot could use additional signs or pavement markings could help.

Ebony Ni 
Rating:
5.0

Customer did not leave a comment.

Leonard LaForest 
Rating:
1.0

You need more staff, and a manager there at all times. The employees who helped me were nice but completely incompetent. They were not respectful of my time and they did not know how to help me with my truck and trailer. There also seemed to only be 3 people working there, with at least 10 customers on the facility. That is ridiculous.

john nelson 
Rating:
5.0

Quick and efficient

Brenda Gates 
Rating:
5.0

Customer did not leave a comment.

Chad Caudill 
Rating:
3.0

Communication was a concern during the time I had a unit here. Even on the initial day, when I was directed to the unit, communication was missing. Many of the units are not in numerical order. The gentleman at the desk gave directions, then said he would be there in a few minutes to check on me, making sure I found the place. It took almost 20 minutes of wondering to arrive at the unit and no checkup occurred. In fact after signing the paperwork, I never saw anyone from the office. I could have been mugged in that back aisle on that day and no one would have noticed! There was an initial confusion regarding automatic payments - it was not thoroughly explained, and an assumption was made on my part leading to a late payment and a lockout at a difficult time. Communication was also a problem, involving a late payment and a safety issue with my bank. Instead of contacting me via phone or text, a letter was sent to an "alternate address" that I had not realized was even given- that of my sister in Michigan! Regarding security, I assume the place is being observed at all times in all places by camera, as the property is wide open, accessible to anyone at any time. Regarding communication: during the aforementioned issue, I spent over an hour on the phone being passed around from office to office, none of them being on the property, in order to figure out what had happened and why I was locked out. Not helpful when I had to leave my 90-year-old bed-bound mother in order to pick up what was needed from the storage unit! When things went well, they were fine. When things were difficult, it was hard to find someone to help with the resolution. As far as what I recommend U-Haul to a friend- you sort of have a lock on things for a short-term rentals!

Lucinda Drohn  |  Overall Experience 
Rating:
4.0

I used the suggested gas gauge about how much gas to add before I returned the truck. However, when I checked the gas gauge upon leaving the gas station I found that I had added at least 3+ gallons more than necessary. If this gauge is for all trucks, then a truck that gets a better gas mileage than the average is always going to return with a lot more gas than when the customer picked up the truck. I will warn others not to pay attention to the suggestion as I feel that this is a way to get more money from the customer.

Terry Harris 
Rating:
5.0

The staff at this location are professional, extremely courteous and in my opinion they are the best of the best. Thank you for giving me a great experience while arranging for a storage unit

Dolores Anthony  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don Griffis 
Rating:
5.0

Great service, friendly staff, fast turnaround.

Mary Hooker 
Rating:
4.0

Mailbox got broken. Also they didn’t know if they were picking up or dropping off. But everyone I talked to was super helpful.

Andrew Zwald 
Rating:
3.0

It was hard to find a parking space - not for U-haul truck but for person taking me home. They were nice, nothing special.

Judy Barlowe 
Rating:
5.0

The entire experience and process was seamless, and actually refreshing. Everyone was ready for me when I arrived, on both ends of the rental. Very well done. Staff was very knowledgeable and helpful. Well done!

James Hammer 
Rating:
5.0

Everyone was very helpful.

Deborah Doyle 
Rating:
4.0

Customer did not leave a comment.

Charles Bailey 
Rating:
5.0

Customer did not leave a comment.

Peter Crabtree 
Rating:
4.0

Customer did not leave a comment.

Michael Bryant 
Rating:
4.0

Customer did not leave a comment.

Mark Zingelmann 
Rating:
5.0

Customer did not leave a comment.

Brandon fleshman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas W Eggleston 
Rating:
5.0

Customer did not leave a comment.

Devon Wilborn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tim Henderson 
Rating:
5.0

Excellent service highly recommend u haul

Darrell Evans 
Rating:
5.0

Customer did not leave a comment.

steve layman 
Rating:
4.0

Minimize talking between employees during checkin process. Discussion was not related to my transaction. Associate should give customer full attention and focus. Overall a pretty smooth process.

John Arrington 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A COBB 
Rating:
5.0

Customer did not leave a comment.

Ireland Guill 
Rating:
3.0

I met someone here to pick up a sofa set they had in storage. They had missed a payment over 3 days which placed a "supervisor" lock on the rental. They had caught up the bill but lock remained. The people who worked there could not remove the lock due to it being Saturday and had no bolt cutters. I had to go buy some. Truck rental was fine.

Jack Reynolds 
Rating:
5.0

Customer did not leave a comment.

Carolyn Blevins 
Rating:
5.0

Customer did not leave a comment.

Michael Collins 
Rating:
4.0

Maybe a little quicker to identify which trailer and get hooked up. I want to arrive, sign, connect and leave.

Jeffrey Blanks 
Rating:
2.0

I do not recommend this place. Many newer and nicer units available in the area. Also they kept jacking the price up over time. Rain leaked into the unit and ruined some items as well. Not a quality place - nothing got renovated only just ended up paying more and more. Go here to rent a truck, not a storage unit.

MATTHEWJOHN RAPIEJKO  |  Overall Experience 
Rating:
4.0

Ashley was very kind to work past closing to ensure that our needs were being met.

Daniel Notarfrancesco 
Rating:
5.0

Customer did not leave a comment.

Samantha Williams 
Rating:
4.0

Customer did not leave a comment.

Talon Schweibenz 
Rating:
5.0

Everything was done well

David Fleming 
Rating:
5.0

Drop off was too easy. I felt I was not doing it correctly, too easy to beleive. .

Ralph Burg 
Rating:
5.0

Customer did not leave a comment.

Stephen Daniel 
Rating:
5.0

Customer did not leave a comment.

Sandra Fulcher 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Reyes-Ortiz 
Rating:
1.0

Worst experience ever. I was put in an unsafe truck, the wheel bearing was bad causing the tire to explode while driving. Then I sat for 3 hours waiting for A tow truck. At this location the employees were disgraceful. They were openly carrying inappropriate conversations amongst themselves, they couldn’t have cared less. Never ever again.

Robert Alexander 
Rating:
5.0

Customer did not leave a comment.

Sh'Tavion Inoa 
Rating:
3.0

The initial interaction was fantastic, the guy was friendly and helpful. The return was horrible, I waited on hold for almost 50 minutes trying to get someone to help me. The app did not work the night I returned it, and the lady that answered the phone was anything buy helpful. 50 minutes on hold is a bit excessive and there was no manager there to help. Pretty ridiculous.

Angela Holt 
Rating:
5.0

Customer did not leave a comment.

Daniel Freed 
Rating:
5.0

I was given a courtesy ride home, much appreciated. The manager is excellent, the lady receiving rentals is amazing too. Keep the good work

Luis Benavente 
Rating:
1.0

Had a family emergency and had to keep the van longer and travel more miles that I had planned for I received a nasty voicemail telling me I better return the vehicle ASAP when I was in the process of extending my contract. Upon return I put the van back in a empty spot there was only 1 sign for return and it was very small. Who is gonna see that? Then I was approached by a man in a truck who proceeded to laugh and make comments about me not returning the van in the right spot. Again, the sign was no bigger than a speed limit sign, who can see that? I was already stressed about the passing of a family member and losing my bank card I didn't deserve that at all I WILL NEVER RETURN TO THIS LOCATION! As someone who has 10 years experience working for UHaul this is hands down the worse experience.

MIRIELA DE JESUS BYRD 
Rating:
5.0

Great staff and customer service

Markayveous Reid 
Rating:
1.0

Always a problem

SHANNONREBECCA MYERS  |  Overall Experience 
Rating:
5.0

Great service. The employees made sure we had everything we needed and answered any questions we had.

nechemya israel 
Rating:
5.0

Customer did not leave a comment.

Stephanie Sowards 
Rating:
5.0

Customer did not leave a comment.

edward curtis  |  First Impressions 
Rating:
5.0

Keep doing what you’re doing!!!

D MONIQUE MINNICK 
Rating:
5.0

Everything worked out okay, despite a few worries at first. We unloaded late on a Sunday night so the staff were not on site. But having spoken to staff members in the weeks beforehand, I found them very helpful. Thanks.

Domenic Grutz 
Rating:
5.0

Customer did not leave a comment.

Joe Tulga 
Rating:
5.0

Customer did not leave a comment.

TONY POLEN 
Rating:
5.0

Customer did not leave a comment.

denise Rau 
Rating:
5.0

Customer did not leave a comment.

Christopher Rau 
Rating:
5.0

Customer did not leave a comment.

SUSAN NELSEN 
Rating:
5.0

Customer did not leave a comment.

Sharon Middleton 
Rating:
5.0

Unfortunately, the online check-in wasn't working the day of my rental so picking up and dropping off wasn't the timely experience I was hoping for. The staff was still very helpful and they made the experience the best they could under the circumstances. I will definitely use this location again for any future rental needs.

Cindy Williams 
Rating:
5.0

Customer did not leave a comment.

Vicki Jenkins 
Rating:
5.0

The gentleman who installed my hitch was fantastic! Super friendly and professional. Everything looks and works perfect!

Anthony Eberhardt 
Rating:
4.0

Good experience. Staff helpful and price was reasonable. Thanks!

mike morykon 
Rating:
5.0

Customer did not leave a comment.

Steven Hurchala 
Rating:
5.0

Customer did not leave a comment.

Daniel Kosowski 
Rating:
5.0

Customer did not leave a comment.

Roxeanna Terrill 
Rating:
5.0

Customer did not leave a comment.

Charles Page 
Rating:
5.0

This Location is the best! The staff could be more pleasant, the comments and how they are treated by the company seems to be always the topic of conversation.

Jeremy Fincham 
Rating:
5.0

Nothing I can think of, great service.

Robert Neill 
Rating:
5.0

Customer did not leave a comment.

Seth Mcclain 
Rating:
5.0

Thank you, everyone they did a great job

ALIA ALHUSAINI 
Rating:
5.0

Staff: Super nice employee helped me find my truck. Owner kindly checked me in on return. Truck: The original front bumper was wrecked so a temporary bumper was placed on top of it. How is that safe? The inside the truck was dirty. At least wipe out the cupholder.

Trace Richburg 
Rating:
5.0

Staff is always professional and helpful.

Harley Loef  |  First Impressions 
Rating:
4.0

Trailer brakes not working

THOMAS TESI 
Rating:
5.0

They are incredible and so very helpful.

George Crofoot 
Rating:
2.0

Very poor communication. Lady called ahead with very confusing instructions saying they changed my reservation and wasn’t allowed to drop at the reserved location. Tried to drop elsewhere only to be told I have to drop it off at the reserved location after all. Was charged for safe move plus when I only booked regular safe move.

Chelsea Hanson 
Rating:
4.0

When reserving a unit it needs to be clarified whether it’s covered or not, all of my furniture is covered in bird poop

Taylor Wilson  |  Overall Experience 
Rating:
5.0

Excellent customer service. Could not be happier!

DAVIDDONALD ALLISON 
Rating:
1.0

I rented a 4'x7' open trailer only to find out when I got to my destination 40 miles away, that it only measured 39" wide on the inside of the trailer. I rented this to pick up a 42" cut lawn tractor, so obviously I could not get it into the trailer at all. I took the trailer back to Timberlake Uhaul and requested a refund since I was not able to use it, only to be told that they could not issue it, and that only the district manager could do so. District manager didn't have to approve them taking my money though when I rented it. I will never rent from Uhaul again. Michael told me that they measure the width by extending outward to the fenders. I don't haul items on the fenders, so the cargo area is misrepresented completely, and now I have to wait to deal with the district mgr, when and if he even calls me. I will contest this charge with my bank if he does not within a reasonable time. Rest assured.

Billy Russell 
Rating:
2.0

The woman who assisted me in checking out the trailer acted as though I was bothering her by asking for assistance. She did not instruct me on where in the parking lot to go get the trailer and instead just took off across the parking lot rather than showing me where I needed to go. I found the office staff to be unprofessional in their speech to one another and uninterested in assisting customers who were waiting.

Lauren Debor 
Rating:
5.0

Customer did not leave a comment.

CHARLES Foster 
Rating:
5.0

Customer did not leave a comment.

Darius Jennings 
Rating:
3.0

Customer did not leave a comment.

Nannette Brooks 
Rating:
5.0

The return of the vehicle was easy. The rep checked out the vehicle with his handheld device, and I was in & out in less than 10 minutes.

Pat Barger 
Rating:
5.0

Making a reservation was so easy and the employees were so kind and helpful. They made my move so much easier. Thanks so much!

Kelsey Cook 
Rating:
5.0

Customer did not leave a comment.

dee tweedy 
Rating:
5.0

The workers were extremely helpful and created a great experience.

Zachary Havens 
Rating:
5.0

Very good condition in servicio thank you

Martin Caballero 
Rating:
5.0

I want to thank you for the generosity we received in the time of need!! God Bless!!

Robert morse   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasmine Barry 
Rating:
5.0

Customer did not leave a comment.

Adam Guyer 
Rating:
5.0

Customer did not leave a comment.

Christopher Spelman 
Rating:
5.0

Customer did not leave a comment.

William Hamm 
Rating:
3.0

Our UHaul did not have working AC. It also needed an alignment VERY badly. It was almost impossible to drive because of how bad the alignment was. When we got there that morning for pick up, the Uhaul trucks were so unorganized that we couldn't even get around in the parking lot to find somewhere to park our car. Because of the level of Uhaul trucks just randomly all over the place, we barely got our Uhaul truck out of there. There were two Uhaul trucks blocking parking lot traffic, one of which was unoccupied with the drivers side door wide open. It took a while for us to check out with someone inside the store and when we did and got back outside to get our rental truck, the unoccupied Uhual truck was still idling with the door open and no one in sight. My husband actually had to get in it and back it up a bit to get it out of the way so we could get our Uhaul truck out. The self checkout process was an absolute nightmare. The app is horrible. We were very exhausted from moving all day/evening and just wanted to quickly drop that thing off but could not get the app to work with the QR code that is placed at the Self Checkout area. We tried both of our phones and nothing. This place needs a some help.

Amanda King 
Rating:
5.0

Take less time checking out the equipment in a timely manner

ROY THACKER 
Rating:
3.0

The app is not good or user friendly. It doesn’t provide accurate drop off locations. My equipment was not ready to go at pickup. My dolly and moving pads were not in the vehicle at pickup

Ryan Yachere 
Rating:
5.0

Awesome facility at a great location and cheerful staff. Particularly liked U-Haul self service.

SAMUEL JAPHETS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Childs 
Rating:
5.0

Customer did not leave a comment.

Gerald Denney 
Rating:
5.0

Staff was professional and friendly… made the experience very easy.. they were helpful in helping to hook up the trailer and give us a quick overview to make sure we were safe to take off.

Gregory Maca 
Rating:
5.0

Friendly customer service

Bryan Lyttle 
Rating:
4.0

Customer did not leave a comment.

frida mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEOLEONSHAQUILLE GILES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terrie creasey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLEN WILLIAMSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

emma haddad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter White Jr  |  Overall Experience 
Rating:
2.0

Staff seemed very incompetent and did not know what customer service was.

Josh Askren  |  First Impressions 
Rating:
1.0

Was charged a cleaning fee on top of a storage fee for a unit I had completely moved out of. Not satisfied at all.

Mylove Covington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine Schappert  |  Online Move In 
Rating:
4.0

Staff was super friendly and accommodating. There were lines at the checkout counter so I would suggest more employees for the volume of business.

Wende Henley  |  Overall Experience 
Rating:
5.0

Thank you for being able to secure a unit for me on short notice and do the move out procedure on short notice. I appreciate it! One thing I did notice was a friend's unit did not have the black rat poison box when mine did. That's the only oversight I've noticed. I would recommend people use this particular uhaul storage location in the future.

Molly Kellington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Fields  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chef Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joe Grabaskas  |  Overall Experience 
Rating:
5.0

Very helpful, very kind. You have a good crew.

MICHAELBLAINE HILL  |  First Impressions 
Rating:
5.0

Keep up the good work.

Laverne Stark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANET PATTERSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

robin ferguson  |  Overall Experience 
Rating:
5.0

Kashone and the rest of the staff were really great to work with and accommodating. We needed U-boxes for a cross country move and Kashone was so helpful operating the forklift that he made our loading experience much easier. What impressed me even more was how well the staff is able to prioritize and triage the many customers needs that visit the store. It seems like there are constantly 3-4 people who need something urgently and the team always acts with professionalism and handles the situation. Thanks for everything and appreciate y’all making our moving experience better!

Kyle Grantier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Hartfiel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY BLAINE ELLIOTT  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Samuel Price  |  First Impressions 
Rating:
5.0

Only thing I didn't like was being called to come back when we were cleared to leave by the attendant ,to clean the truck we rented or be charged 75 dollars for them to do it .needless to say the storage manager was a fantastic to work with she showed us easiest way to get around the facility and the carts to help us unload and provided with a lock with unit it was great thank you

Edward Curtis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brad Stinson  |  Overall Experience 
Rating:
5.0

Uhaul on Timberlake Rd has the best customer service. I will definitely recommend this facility.

Kendra Whirley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harrick horsley   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amie Ernst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Gunn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Priscilla Farber  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffany Ledbetter  |  Overall Experience 
Rating:
5.0

Very clean - pleased with the free-use of carts

John Orr  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Skylar Power  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUG POPPE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gina Otey  |  Overall Experience 
Rating:
5.0

The service was great and thanks to the employees that helped..

shaquita knox  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shirley chilton  |  Overall Experience 
Rating:
5.0

Great experience

JANET PATTERSON  |  First Impressions 
Rating:
1.0

The staff do not take the time with customers and they are too busy conversing with each other and joking around to take the time to explain or help customers. And don’t even take you to show you where to pick up the truck. They send you out to get a truck that has others blocking it in.

Jillian Wann  |  Overall Experience 
Rating:
4.0

Except for trying to physically get someone on the phone everything went fine. Answering machine is ok but sometimes you just need to TALK with someone. Answering machine doesn't always ask the right questions or give the answers.

Ronnie cole  |  Overall Experience 
Rating:
2.0

Some of my stuff that were sentimental to me given to me from my mom was taken out of my storage unit. Regardless if it was put up for auction or not no none had the right to take my stuff. When I was making payments everything was fine. The last time I had went in there was to get rid of old beds I didn't want. The yellow cord to my unit was also cut. Not only that a lady had given me keys to my storage unit that I had already had keys too from a lock that I had bought from the Uhaul. My keys still worked. The staff was very nice though and kept checking on me as I was moving my stuff out of my Unit Monday 9, 2023.

Sandra Cameron  |  Overall Experience 
Rating:
4.0

Initially, the move in process was difficult because of a staffing issue at the facility. However, I thought Kashone did a wonderful job managing the situation and made the difficult process much easier. After some initial confusion about the size of my unit, she immediately remedied the situation and quickly got me set up at the right unit.

Kendra Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph Jarrell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carolyn Pugh  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angel Cline  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Mckenzie  |  Overall Experience 
Rating:
5.0

The staff when fully staffed are professional, knowledgeable and proficient. Suggestion: have more personnel inside to help those waiting, and more counter space to conduct work.

Verna Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Lovelace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeffrey peerman  |  First Impressions 
Rating:
5.0

Nne

Etta Williams  |  Overall Experience 
Rating:
5.0

I am 100 percent satisfied with all the staff because of all the great service I get when I visit this location.

CURTIS MCDANIEL FARRINGTON  |  Overall Experience 
Rating:
5.0

The gal who helped me did an excellent job

TERRY SCHNEIDER   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Blair  |  Overall Experience 
Rating:
4.0

Our storage unit price went up like 4 times within like 6-8 months. The staff was always friendly when someone would be in the store. They are always short on weekends having one person to check in trucks and help people in the store sometimes I would be inside the store waiting for over 30 mins because there is no staff. This has happened on numerous occasions. With so much competition in the area the prices could be a little more affordable. You should also be able to change your payment due date to where it works with the customer pay schedule.

charlesia and Micheal ross  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol Davis  |  Overall Experience 
Rating:
3.0

Always a wait. I called 15 times to get a storage area. Put on hold. The customers were 25 deep at 11:00 am. Ridiculous wait. I left n came back three times. Employees cant work harder or faster. More help needed. Answer the phone please. Employees are nice for the most part. Cash is a nice guy n helpful. Not enough help. Waiting is too long.

SHARI KNOWLES  |  First Impressions 
Rating:
4.0

There was a little confusion at first with my rental but the staff figured everything out and it was a great experience overall

Lara Slough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Small  |  Overall Experience 
Rating:
5.0

The entire staff was accommodating, professional and very thoughtful.

Verna Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy Jessup  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MELONIE PARKER  |  Overall Experience 
Rating:
5.0

Staff was friendly and very helpful with any questions and concerns. Best customer service that I had the pleasure of dealing with. They should all get a raise.

Eileen Mclaughlin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephanie Friday  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Haynes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNE DOUGLAS hall  |  Overall Experience 
Rating:
5.0

The staff were Very easy to work with and I appreciated how considerate they were. My husband and I had no problems at all from start to finish!

Marissa Jayne  |  Overall Experience 
Rating:
5.0

We loved our experience with U-Haul storage. My daughter and 2 other students shared a storage unit this summer and everything was clean and secure. The staff was so helpful and made moving very simple. We will definitely use this facility again in the future.

Jane Miller-Clerc  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary Dunbar  |  First Impressions 
Rating:
4.0

The ceiling tiles in the unit needs to be fixed and I had trouble finding my unit

Etta Williams  |  Online Move In 
Rating:
4.0

The badge in system is overly complicated. One swipe to check in, another to open a door, and no way to open the large garage doors without walking around the building. Also, we have had multiple units at once, and closing one shut down access to the facility until we got our cards re-added (we went through this multiple times). The facility has been great, but the customer experience could be easier from an access control perspective.

David McBrayer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA L WEAVER  |  First Impressions 
Rating:
5.0

Great customer service. Very helpful and answered all questions!

Myron Haskins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alyssa Kendrick  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Fisher Ii  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shirley chilton  |  First Impressions 
Rating:
5.0

Ty is just one of the friendliest, hardest working, always wearing a smile employee I’ve encountered in a long time. Super person, treasure her!!!

James Gerlinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hal Austin  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

April Bryant  |  Overall Experience 
Rating:
5.0

The storage itself was great. My issue is with my son renting their $19.99 pickup truck, to haul (only) his mattress so he wouldn't have to sleep on the floor. He was charged $68 + for a advertised $20 rental truck. They charged $20 for insurance (it is already checked in the agreement, and my son didn't know that he didn't have to use their insurance) for the truck plus even though my insurance covers anything he drives another $19+ and .69 per mile ($13 to go 19 miles round trip) plus $19 for fuel. All for a $19.99 rental. I did get the $19 for fuel refunded.

Cathy Morris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Kobischen  |  Overall Experience 
Rating:
5.0

Having employees on site at the location to talk with and help customers is very valuable in my opinion. That was one reason I choose U-Haul. The employees were very helpful.

Susan Scott  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wanda White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lydia samples  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Renninger Jr  |  Overall Experience 
Rating:
3.0

Only average because they failed to refund the amount owed to me for a partial month use of facility.

Theresa OKane  |  Overall Experience 
Rating:
5.0

Austin M. Is amazing guy he help out alot. And he is super funny. Think he needs a raise. He goes out of his way to help. Not many ppl would do that.

kimberly grant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WANDARENEE SCOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES JENNESS  |  Overall Experience 
Rating:
4.0

I could not get in on my own twice Also I felt there were too many trucks There.making me feel unsafe

carmen carson   |  Overall Experience 
Rating:
4.0

Too expensive

Carson Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BYRON FOX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Sadler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah yonce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla saunders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Renninger Jr  |  First Impressions 
Rating:
5.0

The early morning staff was very helpful and pleasant. The male staff who was training went above and beyond to get all my questions answered. Also, the morning manager was very patient and pleasant. She took her time to get everything I needed in order. Thank you Ms. Karen E Williams

Karen E Williams  |  First Impressions 
Rating:
5.0

I loved dealing with Tai who is she storage manager. She was great and so helpful!

Dawn Downes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toni Waller  |  Overall Experience 
Rating:
5.0

My only issue is trying to get the local facility to answer their phones. It keeps taking me to the national customer service who sends me back to the local office.

rhonda thomas  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lucas Nickel  |  Overall Experience 
Rating:
5.0

Amber Fitzgerald made The sale.excellent customer service skills.

Carroll Harvey  |  First Impressions 
Rating:
5.0

Everyone was friendly and did a wonderful job to help me with my needs

Courtney Davis  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jhamann Wood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Blair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Boothe  |  First Impressions 
Rating:
5.0

Very pleased with UHaul. I have already recommended it to several people.

ROBERTCHARLES NORMAN  |  Overall Experience 
Rating:
5.0

Best storage place ever

Angel Cline  |  First Impressions 
Rating:
2.0

Everything was great except for when you first pull in on the left there's a loading dock I almost drove off it the first day I was there and just today a woman's activist at the y drove off the loading dock and crashed her car because there's no signage and nothing warning about a drop off I feel that is very unsafe and can be fixed easily with cones or a sign

Gregory Jennings  |  First Impressions 
Rating:
5.0

If it isn't broke don't fix. Nice job U-Haul. Keep up the great work 👍.

William Carroll  |  Overall Experience 
Rating:
5.0

Benjamin was effecient and kind! He was diligent about finding my online reservation and provided me with all the inoframtion I needed before I could ask.

Tammie Jackson  |  First Impressions 
Rating:
5.0

I was so happy to get a unit from uhall. It was easy and fast

thomas alling  |  First Impressions 
Rating:
5.0

This experience at the Timberlake Rd. U-Haul location has renewed my "faith" in U-Haul. After having very negative customer service interactions at the one on Park Ave in Lynchburg I was hesitant but I am glad I decided to try again and chose this location. It is excellent and the staff are friendly.

Colette Thompson  |  Online Move In 
Rating:
4.0

Uhaul always needs help. Always have to wait. Always a line. Not enough women working there. The phone corporate people have no idea what us going on in the facility. Need local people to reserve units. Too big of a gap.

SHARI KNOWLES  |  First Impressions 
Rating:
3.0

Rented a 5x7 unit. Never thought I had to go look at the unit later. We decided to take our first load to our 5x7 to only notice that it is stacked on top of a 5x5 with no lift. No means of getting up to the 5x7. No ladder, no no anything. This is ridiculous....who in there right minds does this...we had to put our 11 yr old on shoulders and then inside the unit.....NOT HAPPY AT ALL ABOUT THIS UNIT

Yvonne Wade  |  First Impressions 
Rating:
5.0

Absolutely! Tycina Moore did a fantastic job in explaining and showing me what I needed in sizes, and what might work best for me.

frances moon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lauren Ghoston  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JASMINEDEANNA WOODRUFF  |  First Impressions 
Rating:
3.0

Staff didn’t explain anything. Was not given instructions about hr to use electronic keypad or how to gain access. Later another staff member was very helpful and explained, even took the time to demonstrate.

Barry Vaughn  |  First Impressions 
Rating:
3.0

I had an issue getting a reservation and kept getting the run around. Ty was not very professional. I had a good experience with Micheal, Ben and Amber. I would not recommend this facility. The units aren’t gated and there were No surveillance cameras in sight.

Caity Moreno  |  Overall Experience 
Rating:
4.0

I was sent an on-line video showing how to access my storage unit,however,it was not completely relevant to my location. Video described entering my code to enter through a gate. There was no gate. I asked for assistance and received help from a very courteous and professional gentleman in the store.

Janice Peterson  |  Online Move In 
Rating:
2.0

Ok I had to answer some of the questions no because they are twofold. I’d have to say no to the facilities being well-maintained, because we were trying to bring in a few heavy items which needed to be rolled in, but we couldn’t use the bay door in front of where our storage bin is. We had to go pretty far around the building to get it in. You really should look at increasing the training of your staff that works on the weekend. Quite frankly,they did not seem to care. The first employee we talked to told us to do everything on line and we weren’t able to figure out the correct bin. He told us we should come back on Monday and there is a waiting list. The second employee we talked to also gave us the wrong storage bin. We pointed to bin we wanted and she gave us the other. The third employee said if he changed it we would be charged $600 for a 1 yr contract. He was nice and tried to help. We think his name was Tim. The rest were not professional and apathetic. It wasn’t a good experience and we will likely be looking elsewhere for storage next month.

William Gorman  |  Overall Experience 
Rating:
4.0

It is well…

JARRETTHUNTER POPLIN  |  Overall Experience 
Rating:
3.0

I went in the store and no one was in there and me and about 5 other customers waited for about 30 min before anyone came in from outside to help us.

LOGAN MACGREGOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Rea  |  Overall Experience 
Rating:
5.0

VERY NICE. I WILL RENT AGAIN WHEN I HAVE A NEED. THANKS

Timothy WALDREN  |  Overall Experience 
Rating:
5.0

Convenient

AMANDADENISE TUCKER  |  First Impressions 
Rating:
3.0

No comment

marquis mosley  |  First Impressions 
Rating:
4.0

Staff was extremely helpful and polite. My only issue was unattended cars parked in front of the storage area loading ramp and the u-haul trucks parked so close to the loading area making extremely difficult to maneuver. The sign in box at that door has been out of order for a while.

Brent Rose  |  Overall Experience 
Rating:
5.0

Awesome service all the way around!

Jacqueline Rea  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise McCracken  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Martha Adams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua Coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Doss  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carmen carson   |  First Impressions 
Rating:
3.0

There was a lot of confusion when we arrived because our unit was not available. The staff made us wait over 30 minutes for a manager to find us another available unit with no explanation of what was going on. Once the unit was found, we had to wait an additional 20 minutes for the unit to be cleaned and the staff was very unhelpful. The unit itself was fine.

Carla Maddy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda Thomas  |  First Impressions 
Rating:
4.0

The unit's floor was stained with mud. My couch suffered.

Craig Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodrick Butler  |  Overall Experience 
Rating:
5.0

Not only was everything as it should be in the physical building and then the unit I rented, but, staff was professional and more importantly they were helpful beyond what I expected. I’ve used this facility before I’ve recommended this facility to anyone that’s needed a storage space and I will absolutely use this facility again. Your staff was outstanding. Thank you

sandra wood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRES GARCIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meden Jaikaran  |  Overall Experience 
Rating:
5.0

My experience overall was very very good. Your staff is well above average. The facility is clean and well organized. My only negative comment would be that I had climate control unit and there were two large doors allowing access for move-in and the one closest to my two units was broken and in and inoperable inoperable.

sandra wood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

freda elliott  |  First Impressions 
Rating:
5.0

The manager was awesome.

CARSON HALL  |  First Impressions 
Rating:
3.0

We have not had anything in storage with uhaul in months and yet I’m getting text messages saying we owe y’all rent. And I’ve been up there with the pictures and all. FIX IT!!!

lorrie lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy knapp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberli White  |  Overall Experience 
Rating:
3.0

I had reserved a unit online at 6AM, went inside to checkin at 1PM on the same day. Plus I got a reservation # in an email. When I arrived, the boy at the counter told me he had nothing showing I had reserved the unit. Even the reservation # showed nothing. He kept telling me there was only one unit available, and it had been reserved. It took me telling him, "the unit on reserve is in MY name, please check it", three different times. He was about to turn me away, when he said, "the unit is reserved under the name, "blah, blah". Finally I said, " that's MY name" after I had told him my name three times. Finally, another employee listening, explained to him, that's the unit I had reserved. I'm glad he was there because the young man helping check me in seemed a bit incompetent to be on the front desk.

Carolyn Dianne Foster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanika Bates  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amber Osborne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra Whirley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abigail Judson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Moe  |  Overall Experience 
Rating:
5.0

They were very helpful and made sure I was a satisfied customer

tasheika davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Evans  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Penelope Haber  |  Overall Experience 
Rating:
2.0

Water leaked in my unit for months due to management negligence as evident by tarp used to slow leak down. I was not informed until I found myself in the unit. My stuff in the unit was ruined. Upon leaving unit, still not fixed. Told oh well, file an insurance claim.

Michelle Wilkinson  |  Overall Experience 
Rating:
1.0

A contract for a storage unit was made without my permission in my name! I am in Alabama, not Virginia! I want my name removed.

Anthony owelnik  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sylvia White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Lawrie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip Albin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOyce Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Feather  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike Mann  |  First Impressions 
Rating:
5.0

The storage manager at the Timberlake location was so helpful and went out of her way to help me with my storage needs. A real blessing!

Laura Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARROLLLAWRENCE BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lashai dabney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meden Jaikaran  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KATIEANN HIRE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHASEALEXANDER JOHNSON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TIFFANYNICOLE CARTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Hurtte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney Gregory  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Richardson  |  Online Move In 
Rating:
1.0

Very helpful young men and women. Extremely happily. Excellent costumer service.

Arthur Robinson  |  First Impressions 
Rating:
3.0

I wasn't clearly informed that the unit was OVERhead and above another unit so I was unprepared for that, but after arriving the man at the desk was very helpful and helped me get checked in! Great price for the safe and secure facility and the overall cleanliness of the area.

Shekinah Chidzero  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christian Strasmann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaliyah Smith  |  First Impressions 
Rating:
5.0

Amazing customer service.

CHEF JOHNSON  |  First Impressions 
Rating:
5.0

Great customer service. Time convenient for the set up.

Arthur Robinson  |  First Impressions 
Rating:
5.0

Over all I was very pleased with my experience with uhaul storage unit. If I needed a storage unit again I would go with them .

Bonnie Bowman  |  Overall Experience 
Rating:
2.0

The staff were excellent. However, when I rented a 5x8x10 foot unit, we found it to be 5x7x10 - an almost 12% variance - which made it unusable for our purposes. Thankfully, a 5x10x10 was available. It is unacceptable that a unit that should have been perfect was a whole foot smaller than advertised and now we are forced to use a more expensive unit. We will be contacting the company regarding the price.

SAMUELGARRETT CRAWFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina DuBois  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise mckracken  |  Overall Experience 
Rating:
5.0

We had a wonderful experience. We used this as storage for our college students and recommend it highly!

DAVID TRIMBLE  |  Overall Experience 
Rating:
5.0

I love uhaul

natika hopkins  |  Overall Experience 
Rating:
5.0

in 2-words? super! terrific!

David Termotto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Magdalene Kong  |  Overall Experience 
Rating:
3.0

Had several problems getting into my climate control storage. The security doors sometime would not let me in and when I would go to the front desk to ask someone to help me there was usually no one there and I would have to wait five minutes before somebody else came back in to help me. I also have a climate control storage and there’s a thermometer that says the building is supposed to be in between the two lines during the winter time it got below that why would I be paying for a storage building if you cannot maintain the temperature like you’re supposed to. I canceled my storage building not too long after. U-Haul charged my account on August 1 and I canceled on August 2 and was told that I would not get a refund don’t understand why this is ridiculous what kind of policies do you have. Not sure if I would recommend or use your company again

alex morey hines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hanna Hendricks  |  Overall Experience 
Rating:
5.0

Great staff.

Emmanuel Clottey  |  Overall Experience 
Rating:
5.0

My interactions with Tim were delightful. Very satisfied. Recommended this location to some family members.

Joe Grabaskas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natika hopkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrianne Loving  |  Overall Experience 
Rating:
3.0

Had a problem in the beginning but it was worked out.

Angela Shoemaker  |  First Impressions 
Rating:
1.0

I don't know why I am getting a message saying you all are sorry to see me go. I still am with you all.

Brian Crawford  |  Overall Experience 
Rating:
4.0

During the snow storm storage access to unit was very difficult since they did not clean snow in front of units, and no help provided by management to access for almost one week. Not good management.

Zafar Husain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

josh gilbert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Dees  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Dees  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystale Rose  |  First Impressions 
Rating:
5.0

Kat is phenomenal. Every single time I am in there she always comes through and is there to help. I highly recommend her get some sort of promotion because she’s the one person who each and every time greets me and wants to help out.

Tyler Lucy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren Barr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Woolf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Cook  |  Overall Experience 
Rating:
5.0

The young man that helped me at the Timberlake storage facility was excellent.

Roger Dodsworth  |  First Impressions 
Rating:
1.0

Ben Dooley, the General Managers customer service is awful. I will never use anything UHAUL again. I was out with Covid and in the hospital for a month and got behind on my storage unit payment. He refused to speak with me directly so I could explain my situation. He is not willing to work with you at all and doesn’t care. What kind of GM refuses to speak with a customer. I even went to the store and ask to speak with him and was refused. Terrible customer service. He needs to learn how to treat his customers and less of his man bun.

Travis Dooley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDI RENEE JENSEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Towe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Cook  |  First Impressions 
Rating:
2.0

No alternative unit was provided when storage unit promised via online reservation was not available. Not even a cursory apology. To date, no response from email sent to management regarding problem.

James McCann  |  Online Move In 
Rating:
4.0

All wS great till the day I unloaded my Ubox. The box was not ready at the agreed time. Had to hunt for someone to get the box out. Found 4 folks all taking a break together. Never had that issue there before. Most of the time a great experience there.

Janet Darnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hortense Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn Davis  |  Overall Experience 
Rating:
3.0

As a senior citizen, trying to do everything online was frustrating. With the help of a younger mind, we got it done.

Paula Patrom  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

JENNAIADAVONNE TRAPP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margie Waddy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHANTARENA MONROE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Knight  |  Overall Experience 
Rating:
5.0

Love the young lady at the desk. Her personality is out of this world. She is a keeper

Robin Cook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Galdamez  |  First Impressions 
Rating:
5.0

Koffi was most helpful

Donna Weringo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janice Shanton  |  First Impressions 
Rating:
3.0

I was charged for gas when one employee said gas was good …very disappointed in u haul

Kim Morrison  |  First Impressions 
Rating:
5.0

Staff extremely knowledgeable, helpful and friendly

CASEY STEELE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lana Deane  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Todd Flanders  |  Overall Experience 
Rating:
4.0

The pricing was a little too much! And the increase in price was unacceptable. They should have been grandfathered in and the new customers should have been given the new pricing. I would have been there at least another year if the price had stayed the same.

SANDY WITCHER  |  Overall Experience 
Rating:
2.0

Actual storage unit was fine. Everything else about experience was not. Snow was plowed right in front of the unit so moving out was a slipping hazard. Staff barely explained check in process and acted as if helping us/answering questions was a chore. When we went to move out and stop renting, nothing about reimbursement for partial month was explained—nothing about move out process explained for that matter—and staff member seemed intoxicated. Blood shot eyes and slowed speech. Will never use Lynchburg Uhaul again.

Samantha Cook  |  Overall Experience 
Rating:
1.0

Staff never answered the phone and was not particularly helpful

Kristopher Reuter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa Jayne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda Scott  |  Overall Experience 
Rating:
5.0

The staff at the Timberlake Office in Lynchburg, VA, we're very helpful, professional, and informative.

steve Aleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Francis Jr  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott Covey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WANDAJEAN CLEMENTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Valentine  |  Overall Experience 
Rating:
1.0

I needed a large unit for storing things for 3 months. There were none to be had. I have rented a 10x10, and an 8x10. I seriously STILL need more space to store 2 beds, end tables, large kitchen table and 12 chairs and kitchen things. Is there any compensation for having to rent another 2 more small units instead of a large 10x30 that I really need??? I don't want my belongings stored at 3 to 4 different Companies. Can you help?

Dianne Foster  |  Online Move In 
Rating:
3.0

It rained inside my storage bin and my furniture got molded. Nobody helped otr tried to help.

Shanna Wesley  |  Overall Experience 
Rating:
5.0

There were no issues

Kelly Tavenner  |  Overall Experience 
Rating:
5.0

All employees were helpful and kind. Made one less stress in my life feel like it's going be okay. Thank you all !

RACHAELANN HART  |  First Impressions 
Rating:
5.0

Everyone really was very nice and helpful during my move I have a filiated myself with them three or four times and it’s a good experience. Even in the worst of times everyone was really great thank you for your services.

VICKI JENKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Knight  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damein Fitzgerald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DAVIS  |  Overall Experience 
Rating:
3.0

To expensive

Joseph Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BYRON FOX  |  First Impressions 
Rating:
5.0

I was in one of the overflow storage with old truck cabs. For the most part ok, but, my old truck door with gaps let too much moisture and bugs into the storage unit. Needs repaired.

John Ansted  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Renard Taylor  |  Overall Experience 
Rating:
1.0

I think that you should pro rate your prices when you have an early move out and not charge a full month of payment!

Molly Bartels  |  Overall Experience 
Rating:
5.0

Very convenient for me

William A Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harry Williams Jr  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Crystal Somerville  |  Overall Experience 
Rating:
5.0

Well kept facility and knowledgeable staff. Probably the cleanest facility that I have used in 69 years of life. Pricing is a bit high, but I guess you get what you pay for in a positive way.

Alexandria Savage  |  First Impressions 
Rating:
4.0

Everyone ( with the exception of one lady who was more interested in her cell phone and didn’t try to help , even lied about availability because she didn’t look ) was great. The big guy and two other young men were extremely pleasant and helpful.

Shawn Butler  |  Overall Experience 
Rating:
5.0

My experience was great. It was one of the last places in the area with the size I needed. The staff was wonderful and friendly and answered all my questions.

Michael Chambers  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Patrick Cooper  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kimberly Helton  |  First Impressions 
Rating:
4.0

The storage facility was clean and very accessible. The customer parking for check-in was not the easiest to find amongst everything else going on at the lot. It would have been nice to check in online since we arrived late one night and had to wait for the next day to move in. Very minor things. Everything else was good.

JOSE RODRIGUEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Annie Reed  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Toosdiah Nichols  |  First Impressions 
Rating:
5.0

Would definitely recommend U-Haul storage to anyone. The facility was super clean and Ty called to let me know our unit was ready.

Nicole Laughlin  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Gina Jackson  |  First Impressions 
Rating:
5.0

My experience at the Uhaul on Timberlake RD has been fabulous. Austen is superb and so is Kat!

Andre Setyon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheree Allen  |  Overall Experience 
Rating:
5.0

Friendly staff and clean facility

Kelly Tighe  |  Overall Experience 
Rating:
5.0

We have used this facility over the past several summers to store my daughters college things while she travels home for the summer. Excellent service. We will be back next year!

gabrielle deitz  |  Overall Experience 
Rating:
4.0

N/A

Allison polnac  |  Overall Experience 
Rating:
5.0

super product! super operation! super staff!

DAVIDJUDE TERMOTTO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle and Mary Crossland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne Walker  |  Overall Experience 
Rating:
1.0

I had the worst experience with UHAUL from day 1. It all started when I reserved a unit online with UHAUL on Park Ave. I came with a truck full of things to put in unit to be told the elevator was out of service and my unit was on the 3rd floor. How on earth would I be able to move furniture and heavy tubs/boxes up all those steps? So, I cancelled my storage unit and still had a truck full that I couldn't put in storage and had done all that lifting and moving for nothing.... ON TOP OF ALL THAT, The woman who was at the front desk at Park Ave was the most DISRESPECTFUL, SARCASTIC, UNPROFESSIONAL CUSTOMER SERVICE I'VE EVER HAD IN MY LIFE! I HAD NO LUCK FOR WEEKS FINDING A STORAGE UNIT I COULD AFFORD THAT WAS AVAILABLE. TIMBERLAKE HAD NO UNITS available in 5x10. Finally one comes available but has to be cleaned. Then it had to be fixed. Then it wasn't my size I paid for. Home office had been contacted numerous times but they are just as unprofessional as everybody else. I never could get Timberlake to answer phone calls. Dude who did my paperwork didn't know what he was doing. Had to redo once I finally was put in right size unit. I pay in full back months ago, moved everything out unit and took lock off. I get emails saying I have a lien and overdue balance. What on earth????? You guys are the worst!

cathy price  |  Overall Experience 
Rating:
3.0

I don't understand why you can't prorate your rent when someone leaves. $98 for one week is not a good deal. You are a big company and probably don't care. Just saying.

Ralph Chadwick Yost  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly Hassall  |  Overall Experience 
Rating:
5.0

It would be nice to reach this onsite office by phone

BILL LOTTMAN  |  Overall Experience 
Rating:
3.0

Sorry to say that I wasn't reinbursed for the last 6 days from when I took my items from the storage unit.

Ann Dischler  |  Overall Experience 
Rating:
4.0

I did not move in. There was not a storage unit...I was told there would be a smaller unit later this week. I am furious. I had a reservation for over a week, and then showed up early on 8-1 to find out which unit so I could move in, only to be told they did not have that size and would not have that size. This should not be allowed, and you all need to do something about it.

Susan Bingham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

C'Celia Vernon  |  First Impressions 
Rating:
4.0

I love my unit it's convenient.Im happy that there's a safe place to store my belongings so thank you uhaul.Thumbs up.

BRIDGETSPARKS HOLLAND  |  First Impressions 
Rating:
5.0

Even though they rented me a storage box that was already rented, everything was handled in a timely manner, well done !!!!

Russell Gilliam  |  First Impressions 
Rating:
5.0

Thanks for providing this excellent service.

Paul Jefferson  |  Overall Experience 
Rating:
3.0

The actual checking in to rent the unit was extremely slow and frustrating. There was definitely not enough workers to effectively manage the amount of customers looking to rent. After receiving our unit number and going to that unit, we found it had already been rented out and was filled with someone else’s stuff, so back we go to the office and go through the process all over again...extremely frustrating.

Leshia Combs  |  Overall Experience 
Rating:
5.0

I am very impressed with the indoor storage facilities, there are very clean and have carts available. I was also in need of a climate-controlled unit and they had one available, considering at this time of year it is very hard to find available units in town

Samantha Newton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Rusher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Kobischen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL Fitzwater  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benji Works  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiara Claughton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie James  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDI RENEE JENSEN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christopher Jones  |  Overall Experience 
Rating:
2.0

Charged charged charged agai for another person's rental. NEVER AGAIN!!!@@@

Michele Wedler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN DZIEDZIC  |  Overall Experience 
Rating:
4.0

The gentleman that helped me at the storage facility was quick, helpful, and jus customer service was excellent.

Marvina Jenkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Doss  |  Overall Experience 
Rating:
5.0

essentially heroic staff!

David Termotto  |  First Impressions 
Rating:
5.0

essentially heroic staff!

DAVIDJUDE TERMOTTO  |  First Impressions 
Rating:
5.0

Great staff, great facilities, great prices! Highly recommend.

David Knauss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Miller  |  First Impressions 
Rating:
3.0

I booked the smallest unit with the main office only to find out I was not afforded the unit I had booked. I was told at the Timberlake VA this unit, even though I had booked it, I had to take a much higher priced unit.

Michele Wedler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ralph lawson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KELLYROSEANNE OVERSTREET  |  Overall Experience 
Rating:
3.0

Reserved two units on internet. One worked the othe just reserved. Don’t know why. Had to go down to storage location and redo for unit two everything I just did on unit one. So everything was good except the online reservation hiccup/confusion.

John Ansted  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Antonio Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Breedlove  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharonda rose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher Fontana  |  Overall Experience 
Rating:
2.0

I contracted (via the website) for a 10 X 10 unit. When I arrived with my stuff, "my" unit had a lock on it. The guy on duty did all he could to help me, but I ended up keeping the trailer for two more days while they figured out the situation. Finally, they gave me a 10 X 15 unit and I unloaded my stuff. On a subsequent visit, I learned that I was to be charged $40/mo. more than I contracted (because I had a bigger unit). I now have to go move my stuff AGAIN into a 10 X 10 unit, or pay $40 more than I budgeted. NOT A GOOD EXPERIENCE.

Norman Naylor  |  First Impressions 
Rating:
4.0

Only frustration was check in process was very slow for being pre-registered Our customer rep was not well trained and she seemed to struggle with the computer. Everything else is great. Thanks

Kimberly Allerman  |  First Impressions 
Rating:
3.0

It is very frustrating that no ones ever answers the phone at the Lynchburg Timberlake location. I called and tried to reach someone for over a week, was on hold for 35-45 minutes and either gave up or was then directed to the main call center. My questions and concerns were about this location and very frustrated that I couldn’t get ahold of anyone there.

Lisa Vokaty  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james carter  |  Online Move In 
Rating:
3.0

Regarding the rating. I would have listed it as above average except for one thing. Before management was changed in late 2020 the office people did not know how to handle check payments. The previous manager was so inept that she hid checks in a desk drawer. As a result I was sent failure to pay notices and charged late fees. That condition persisted for a period of several months until the management change. I consider that issue an executive failure for not training their personnel.

Henry Dowgielewicz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Snedegar  |  Overall Experience 
Rating:
5.0

I’ve been with the Timberlake facility for a while and anytime I’ve made an inquiry, needed their help or their advice, these representatives have always gone beyond just the “customer service” usual response’s. Their “above and beyond” mindset gives me the knowledge of what they are truly all about. I appreciate and am grateful for their commitment.

susan papernik  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laura Smith  |  Overall Experience 
Rating:
5.0

It was the best experience, they made me feel like home very friendly would recommend to a friend or family. Thank You..

Jesus Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalia Stingley  |  First Impressions 
Rating:
5.0

The best service from the employees..they made it happen ..thanks guys you were awesome..

Jesus Torres  |  First Impressions 
Rating:
1.0

I rented a space outside unaware that it would get water inside and damage quite a few of my belongings everything had mold on it... I was told that I needed to had insurance for my belongings but no offer I paid a months rent which I didn’t use I was told there’s no pro rate even though they continued to bill me send letters and emails that rent was past due. Aside of the belongings being damaged due to water coming into the unit outside inside unit was ok climate control property that is most valuable.

Giacomo Vitale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Warneski  |  Overall Experience 
Rating:
5.0

Gregory is very professional and helpful. He knows how provide solutions to the clients ASAP. The experience with him is excellent. He is the best I got in touch from U-Haul.

Miriam Valenzuela  |  First Impressions 
Rating:
5.0

Your cashier you was amazing! Very pleasant, we shared some laughs. It was a delight! Moving is stressful! Moving to another city in a pandemic has taken the cake. I’m surprised I still have hair, but at least, at least this was the ONE thing that went smoothly! Thank you!

Ashley Poindexter  |  Online Move In 
Rating:
3.0

While the staff was extremely friendly, they were not well-trained in the processes I needed.

CLAUDEJUNIOR GARDNER  |  Overall Experience 
Rating:
5.0

The manger as well as the staff were simply amazing!! They were accommodating to my unique situation and went above and beyond, just an overall great team at this location!!

Britteny Clements  |  First Impressions 
Rating:
5.0

Thank you for all your help!

tito misla  |  Overall Experience 
Rating:
4.0

U-HAUL will and has always been my first stop for storage and moving.

Kellie Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth Mullen  |  Overall Experience 
Rating:
4.0

Good deal. Very helpful customer service, throughout the entire process. They made everything SO easy! Very good experience.

Barbara Broadus McKee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian Ballard  |  First Impressions 
Rating:
5.0

Excellent Management Staff

kayla thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin chesser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia McCoy  |  Overall Experience 
Rating:
5.0

Great experience. The manager was extremely helpful and professional.

Cynthia Mccoy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald Rhodes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clara Elliott  |  Overall Experience 
Rating:
5.0

Very thankful for Gregory Martin and his help in securing a quality storage unit — speedy, kind service.

Christopher Breedlove  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry McDaniel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa&dennis hardenburg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Owens  |  Overall Experience 
Rating:
5.0

All around excellent presentation & follow thru.

STEPHEN WIDYNSKI  |  First Impressions 
Rating:
1.0

Your staff needs a lot of work. 1st off you don’t have enough to serve your customers I waited for 45 mins and then had to deal with a very rude lady behind the counter for another 45 mins. I was hoping this was going to be a quick in and out process. 2nd your large truck sounds like death. The check oil light was on, when it runs it bangs and clanks, when it stops it jerks and pulls like your not going to stop. This could use work. I came to you for a clean, friendly, fast, reliable service. While the truck was clean, and the facilities are super clean, the staff is not friendly, reliable or fast. This is not our first issue. We reserved a UHaul UBox from this facility, I called to confirm all was well, when my husband when to pick it up, he couldn’t because that facility didn’t have the equipment. Instead of offering to correct it they said sorry nothing we can do and we left: I called 2 additional facilities and finally was able to get in touch with a phone rep who actually helped fix the mistake. I think if you had more friendly staff members you would be able to avoid a lot of headaches

Tiffanee Templeton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david wilson  |  Overall Experience 
Rating:
4.0

Always room for improvement

james bass  |  First Impressions 
Rating:
5.0

This location on Timberlake is how all Uhaul experiences should be. Helpful staff, clean location with plenty of inventory and moving/storage accessories. I highly recommend.

John Gallagher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devakumar Perika  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth Tekper  |  Overall Experience 
Rating:
5.0

Great people to work with. Looking forward to a long business relationship with the team at U Haul. Very Thankful for the Center @ Timberlake. Kevin Winters

Kevin Winters  |  First Impressions 
Rating:
5.0

Very Satisfied. Worked with our College Students to help them with a quick storage move. Thanks

brooks mcRee  |  Overall Experience 
Rating:
3.0

I reserved a storage unit online yesterday with my credit card and came in today to get a lock and start storing. There were two men and a woman there who I believe was the manager. The man who I initially went to at the register was not wearing a mask or a name badge. He told me that I would have to pay cash or come back tomorrow to pay for the storage because the card reader was broken. I asked if I could go see the unit, he sent me the wrong direction, wrong building. I came back, he just sat there and told me I was not looking hard enough. The other man who was finishing up with another customer asked what number I had and told me where to go. He later came out and helped me find the unit and I told him what happened with not being able to pay by credit card which was putting me in a dilemma with my plans to store. He told me he could check and enter my card into their computer system manually for me if needed. His name was Dustin, he was very helpful and the only one there wearing a face mask and name badge. So we went back inside, the manager and other man were clearly upset I was being helped by Dustin. The manager tried to block Dustin from the register saying she was using it (but there were no other customers at the time) and the other man who insisted I pay cash or come back tomorrow were both clearly upset towards Dustin because was helping me. Dustin checked me in, manually entered my credit card and gave me my paperwork. Dustin was very professional and gave good customer service despite his co worker and supervisor being negative towards him for helping me. My heart goes out to Dustin for helping me when clearly no one else in the building wanted to. What was immensely upsetting to me was the way the manager and other man were hostile towards Justin for simply doing his job and providing good customer service, something that neither of the other two wanted to do. I think this UHaul needs to be investigated further, 1st because of the man who insisted I pay cash or come back tomorrow, 2nd for poor management for creating and facilitating a hostile work environment towards the one person there actually doing work and providing good customer service, 3rd for not both these employees not wearing name badges. The whole requiring cash seemed dishonest knowing that the info can be typed into the computer. Thank you Dustin for providing good customer service in a hostile environment, I hope the corporate office takes notice and supports you. I also filed a complaint regarding what I observed and hope you are not subject to that type of hostility from management or your co workers in the future. No one deserves to be treated that way, not you or I.

becky griffin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbra McGehee  |  Overall Experience 
Rating:
5.0

Everything was great about this place including renting the truck

emma waller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDEJUNIOR GARDNER  |  First Impressions 
Rating:
2.0

Folks at your facility are nice and helpful, but during the middle of a pandemic is no time for them to NOT wear face coverings.

Brett Hooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Gillett  |  Overall Experience 
Rating:
4.0

Would suggest having the truck gas tanks filled to the top to get an accurate charge for return.

Tracy Scott  |  First Impressions 
Rating:
3.0

The staff doesn’t appear to be connected to the online options. When I checked out online I still had to go to the store and check out. The staff advised they didn’t see the online checkout notifications. You also should not have to pay to use the dumpster. It should be included in the cost of the storage unit rental. $8.00 to throw out a bar stool is shameful.

Gary Hack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kimberly arnold  |  First Impressions 
Rating:
5.0

Manager was extremely nice and helpful!!

linda JOSEPH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tamara brewer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly kunkel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Elfers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa English  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaTrina Streeter  |  First Impressions 
Rating:
5.0

The gentlemen helping me was friendly, competent, efficient, and made the experience great!

William Zerkle  |  First Impressions 
Rating:
1.0

Called 3 days ago to plan to unload my ubox and reserved a unit to put it in. Was told it would be ready for me. Got there on the day. One person for 20 minutes helping one person. Huge line. Finally got another person, called me to the front and told me he didn't know how to help me so I had to wait for the other guy dealing with an issue with a customer. After an hour of waiting, told the guy I wanted to unload my ubox and get my reserved unit. He said ok and went to get it. After 45 minutes he told me he couldn't find it and gave me his managers phone number and said he couldn't do anything and I'd have to come back another. Called Shamika, the manager. She said sorry no one there to find ubox, I'll call you back in 5 minutes. I had to call her after 15 minutes because she didn't call back. Said sorry, can't get any one. Wasted 2 hours of my day and the 5 people who were there with me to unload. I asked if she could have someone call me when they found it. She said yes. Next day, I get a call at 445pm asking if I was going to come unload my ubox because they close at 5 and had it waiting for me all day. I said someone was supposed to call me when it was ready. She said it was a miscommunication and it was ready but no one called. Another day wasted. Horrible communication, lack of training, no follow through, and nothing was offered to make up for any of this. Horrible service and awful experience. I'm only going to continue to use uhaul this time because my stuff is already there. I won't be using it again unless something is done to make up for this fiasco.

Dustin Haase  |  First Impressions 
Rating:
5.0

Staff was very friendly. Check-in was easy. Great price.

kelly kunkel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Marsh  |  Overall Experience 
Rating:
5.0

The gentleman - I emphasize gentle, who has only been employed there for one month, was amazing. He did not say how can I help you he asked "how can I serve you" and with a warm inviting smile. His blue glasses added a touch of class as well. You might say I am going over board, however, I am not saying enough. Great job to whomever hired him. I cannot wait to relocate to this awesome city. Celeste Irene Coffield

Celeste Coffield  |  First Impressions 
Rating:
5.0

Benjamin has been a pleasure to work with this is my second time renting a storage unit here ! Benjamin was extremely helpful and courteous A++++++++ 👍🏻👍🏻👍🏻

Jeff Doyle  |  Overall Experience 
Rating:
5.0

I have used Uhaul for years, but never needed storage until we moved to Lynchburg. Everyone was accommodating and professional.

John Welker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHLOE PATTERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Mann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Parish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDY GLASSON  |  First Impressions 
Rating:
5.0

The man who helped me went above and beyond as I changed my mind through the process. He was so helpful and pleasant!

karen verbeke  |  Overall Experience 
Rating:
5.0

Excellent staff and facilities

Elizabeth Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Hamm  |  First Impressions 
Rating:
5.0

The associate who checked me in was absolutely professional, courteous, knowledgeable.

Reginald parrish  |  First Impressions 
Rating:
5.0

The drive in garage was wonderful.

Matthew Gillett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nina Jennings  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wilton Davis  |  Overall Experience 
Rating:
5.0

Great Customer service. Friendly staff. However, they need to improve parking in front of storage building. I had a 26ft truck and it was impossible for me to maneuver to unload truck due to the layout of the parking lot. I got internal storage and the entrance was hard to get to because there were cars parked in parking spaces too close to building to safely maneuver a 26ft truck.

Rebecca Crouch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Young  |  Overall Experience 
Rating:
1.0

Unit has a water leak and some of my items were damaged.

GERARDO V Guillermo  |  Overall Experience 
Rating:
5.0

Uhaul on Timberlake was very clean and temperature controlled nicely. The staff was always friendly and even helped me throw away a huge floor model tv without me asking for help. Pricey but worth it.

Angel Whitmore  |  Overall Experience 
Rating:
5.0

Friendly and professional staff. The "store" area was very clean and well organized. I was escorted to my storage unit. That facility was also very clean.

Donna Makowelski  |  First Impressions 
Rating:
5.0

Great customer service

michael cortez  |  Overall Experience 
Rating:
5.0

Extremely pleased with all aspects of service received.

karen crouch  |  Overall Experience 
Rating:
5.0

Friendly and efficient

Thomas Boan  |  First Impressions 
Rating:
5.0

Excellent! Clean and always had carts available.

Janice Guthman  |  Overall Experience 
Rating:
5.0

Great location

Ken Turbyfill  |  Overall Experience 
Rating:
3.0

Anytime I went to the office for assistance, no one would be around. There's a shortage of help. When I wanted to end my unit, I tried to call and the wait time was over 20 mins. You need people.

Danielle Cowart  |  Overall Experience 
Rating:
3.0

I was in an indoor unit where they were doing construction. The garage door closest to my unit was not accessible and I would often have to wait if someone else was unloading or others would wait.

Sonny Kingsbury  |  Overall Experience 
Rating:
3.0

A few encounters left me feeling like I was bothering some staff. Most were very helpful. Had some mold in my unit & when I mentioned it to the manager there was zero response from him. Lesson Learned

Helen Kane  |  Overall Experience 
Rating:
5.0

Easy access. Climate controlled. Very clean and in excellent condition.

Seth Vogelstein  |  Overall Experience 
Rating:
5.0

This was a perfect facility to store our college student’s dorm room contents for the summer! The staff was friendly and the unit was safe, secure, and well lit. We will definitely use them again!

Jane Clerc  |  Overall Experience 
Rating:
3.0

I would have given a perfect rating up until the last month with all of the issues with broken garage doors and the change in the access protocols. It was a challenge for us this last month.

Stephanie Mclemore  |  Overall Experience 
Rating:
5.0

Thanks for an excellent storage experience

Alys Hickcox  |  Overall Experience 
Rating:
5.0

The facility was fantastic. The corporate reservation system is messed up. It allowed users to book units that weren’t finished. Thankfully the staff found a unit we could use.

Lucinda Mason  |  Overall Experience 
Rating:
3.0

I don't like the fact that they won't prorate the storage fee. I moved out of the storage unit (3) three weeks earlier than planned, asked if I could only pay for the week that I needed.They won't pro

latoya thomas  |  Overall Experience 
Rating:
5.0

This was my first time renting a storage unit for my son & friends to store their belongings over summer break from college. From start to finish, this was an A+ experience. Great facility & staff!!

jackie corfey  |  Overall Experience 
Rating:
5.0

Excellent service from everyone here. They could use more help on college moving weekend, but great service.

Kris Keith  |  Overall Experience 
Rating:
2.0

I had called to reserve a unit several days ahead of time. On my move in date they gave me a unit that was filled with construction items. I was told to come back the next day and it would be cleaned

marisha mays  |  Overall Experience 
Rating:
5.0

Service was outstanding. Brandon and the assistant manager are great!

Wilfredo Bobe  |  First Impressions 
Rating:
4.0

Very nice staff and helpful with everything. I won't ever go to downtown lynchburg location only Timberlake from now on.

LORRAINE MORRIS  |  First Impressions 
Rating:
5.0

The Best UHaul storage we have been to. Top Notch, Clean, Professional Staff, *Efficient

Richard Stowers Jr.  |  First Impressions 
Rating:
5.0

Great and easy experience. .

Gerard Macioce  |  Overall Experience 
Rating:
5.0

Great service. I dealt with very professional and personable employees.

Francis Raj  |  First Impressions 
Rating:
3.0

My unit was dusty and the entire building smells like oregano. Consider fixing. I booked an "interior heated unit" thinking that was considered "climate controlled" I was misled.

Ruthie Taylor  |  First Impressions 
Rating:
3.0

Good service but didnt have exactly what i needed. Got stuck with an inside unit when all i really wanted was a drive up unit.

Micah Blakey  |  First Impressions 
Rating:
1.0

Every time I've worked with Timberlake, my reservation has been lost, my information has been wrong, & I have been charged more than my original contract. I've had to call or come in 14x since March.

Katherine Sakai  |  First Impressions 
Rating:
5.0

Timberlake UHaul storage was very secure and staff extremely helpful.

Pat Scott  |  Overall Experience 
Rating:
5.0

Employees were very helpful

Kathy Alvarado  |  Overall Experience 
Rating:
5.0

Ben was courteous & patient. Ready & able to accommodate & knowledgable about the our needs willing to do anything to make an excellent experience. While waiting he dealt with other wiyh mutual resp

George Cortez  |  First Impressions 
Rating:
5.0

The staff was very friendly & helpful. Easy access to the storage locker we rented, and impressed with how clean the facility was. Great option for storing college student's belongings.

jackie corfey  |  First Impressions 
Rating:
5.0

The facility is spotless and well maintained. The service was friendly and covered all the details needed.

Alys Hickcox  |  First Impressions 
Rating:
2.0

Had a reservation number. Called a week before to confirm and change arrival date. Upon arrival they could not find my reservation after waiting in line for 20 minutes. Had to start process again.

gabrielle deitz  |  First Impressions 
Rating:
4.0

Great service

Aretha Andrews  |  Overall Experience 
Rating:
5.0

The process was so easy. The person who helped us (I think his name was Michael) answered all of our questions and was very nice. I would definitely recommend this place to other people.

Camlyn Prince  |  First Impressions 
Rating:
5.0

Customer service person excellent and very helpfull

jerry smith  |  First Impressions 
Rating:
5.0

Very nice facility. Well kept and the staff were nice and helpful.

Jacqueline Johnson  |  Overall Experience 
Rating:
1.0

Thanks for being crooks, and enjoy your miserable life, all of you are low life crooks.

Antwan Chambliss  |  Overall Experience 
Rating:
5.0

Great customer service.

William Harris  |  First Impressions 
Rating:
5.0

Very helpful staff, clean new storage units

Elizabeth Smith  |  Overall Experience 
Rating:
2.0

It was stated by employee that the rented storage unit would be cleaned on the afternoon of the request. Upon arrival the next day the unit needed cleaning. Poor delivery on a promise.

James Mccann  |  First Impressions 
Rating:
5.0

No complaints about storage unit

breanna jones  |  Overall Experience 
Rating:
5.0

We are a business and dealing with your front office staff was flawless! Great staff! Thank you

Bailey Grey Companies  |  Overall Experience 
Rating:
5.0

Our wait was a little longer than we would have liked, but the service and knowledge of Alec was fantastic. He is a valuable employee. He made sure we would have what we needed to move.

Pat Scott  |  First Impressions 
Rating:
4.0

My aunt passed away unexpectedly a couple of weeks ago. Staff were very kind and sympathetic when I went in to make her March payment. I highly recommend them.

Amanda Kawamura  |  Overall Experience 
Rating:
3.0

Although the staff was courteous, I did not appreciate being up sold for double U-Box trailer and not informed of all costs.

Jeremy Buttil  |  Overall Experience 
Rating:
4.0

I rented a covered spot, 6mos in (they changed the building) and I was being "evicted".If I'd known a covered spot for my RV was only going 2 b 4 6mos, I would've made other arrangements. Poor Mngmnt!

kyle scott  |  Overall Experience 
Rating:
4.0

The female manager along with Brian and mr doodley were very pleasant and helpful. All the people were very helpful. I don’t hesitate to buy here

Roslyn Huff  |  First Impressions 
Rating:
5.0

Michael was very welcoming, prompt, and informative.

Jacqueline Johnson  |  First Impressions 
Rating:
5.0

wow this was soooo easy and the staff, facility and everything was great!!!

tonia gailey  |  Overall Experience 
Rating:
5.0

The storage unit was climate controlled for our photographs and other family memorabilia. Sliding doors and large carts provided easy access for moving items in and out of storage.

marjorie huiner  |  Overall Experience 
Rating:
5.0

Took good care of me set my account up took me for a tour and walked me through the process

Crystal Somerville  |  First Impressions 
Rating:
5.0

We had an indoor unit, and it was perfect for our needs, which was storing items during and after a move. The garage door access was very useful for pulling a car into a covered area to load, etc.

brian gooley  |  Overall Experience 
Rating:
1.0

The worst storage facility I have ever experienced. I will not be coming back!

Sam Petty  |  Overall Experience 
Rating:
5.0

Easy

Mark Covington  |  Overall Experience 
Rating:
4.0

.

STEVE COLLINS  |  Overall Experience 
Rating:
4.0

They took the time and help without any animosity even though the computers went down and there were a lot of angry customers.

Avary Ready  |  Reservation 
Rating:
5.0

staff was very helpful and the facility was very clean. I would choose this company over any others.

holly mays  |  Overall Experience 
Rating:
4.0

•••••

Blair Nelligan  |  Overall Experience 
Rating:
3.0

units were clean and climate controlled. one complaint. I got an auto draft from my bank account after emptying the unit.I now have to wait 3 to 7 day for refund due to an employee not closing account

George Ballard  |  Overall Experience 
Rating:
3.0

Te faciity office was not easily accessible by phone. I would say it is the worst phone system I have come across.

Sandy Morris  |  Overall Experience 
Rating:
5.0

Benjamin and Adam were very helpful. We needed bandaids due to cuts while moving, and they helped us out. They were courteous, helpful, and resourceful. I highly recommend U-haul Timberlake's services

david ream  |  Reservation 
Rating:
5.0

New business in Lynchburg, VA. Very well organized, professional and helpful!

todd greve  |  Reservation 
Rating:
4.0

Thanks!

JUSTIN SCHRODER  |  Overall Experience 
Rating:
5.0

customer service was absolutely wonderful!

holly mays  |  Reservation 
Rating:
4.0

Staff was friendly and always ready to help.

Carlton Hudson  |  Overall Experience 
Rating:
1.0

The manager is totally unprofessional and does not recognize or acknowledge customers coming in to the store. We moved are storage due to the manager.

Denise Payne  |  Overall Experience 
Rating:
5.0

Great service and very professional!

adam beach  |  Reservation 
Rating:
5.0

We were very pleased with our experience

dana zaborowski  |  Overall Experience 
Rating:
5.0

Inside dry.

Pamela F. Bomar  |  Overall Experience 
Rating:
4.0

Maybe a little short staffed, but great and very helpful staff.

JEFFERY KUNG  |  Overall Experience 
Rating:
3.0

Service was quick and efficient

Derrick Shavers  |  Reservation 
Rating:
5.0

Very helpful, great job. Thank you

yvonne westcott  |  Overall Experience 
Rating:
4.0

The only issue was being issued Unit 96 but it was on our account as Unit 94. Due to this we were locked out twice in 2 days and had to request that the second lock be removed.

Lisa Tinsley  |  Overall Experience 
Rating:
3.0

It was impossible to get someone on the phone. I called over a dozen times to get an answer for a move out question. There is an answering service but they couldn’t help. Just left vm.

Kari Fredette  |  Overall Experience 
Rating:
5.0

The staff and GM went out of their way to make our experience simply perfect. Very knowledgeable, kind, courteous, fast, responsive, team in this rental and in all of our experiences at this facility.

Eric Hymes  |  Overall Experience 
Rating:
4.0

Again, cooperate UHAUL messed up my reservation.... this really needs to be fixed along with accurate quotes before I recommend uhaul to anyone or use it again myself

Jordan Reid  |  Overall Experience 
Rating:
5.0

The only thing Ibwould improve is the number of employees helping people in the store section. It was usually a long wait time.

Michelle Penrod  |  Overall Experience 
Rating:
2.0

The staff don't have a clue!

Holli Stewart  |  Overall Experience 
Rating:
4.0

We had trouble reaching the direct Timberlake business quite a few times, but other than that I was completely satisfied.

Bart Roy  |  Overall Experience 
No reviews have been submitted for this location.

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