Customer Reviews for U-Haul Moving & Storage of Spokane Valley

524 reviews

12420 E Indiana Ave   Spokane Valley, WA 99216

(509) 928-9000

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(509) 928-9000

12420 E Indiana Ave
Spokane Valley, WA 99216

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We had to store our in-law’s belongings for thirteen years. When we finally cleaned out the storage union there wasn’t a sign of any mice or bugs or water damage. I was really surprised. We would definitely rent from them again!

BRUCE HUME  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Sweitzer 
Rating:
5.0

Nothing. Counter person was personable and efficient. Makes a moving day more pleasant.

Hal Morehouse 
Rating:
5.0

The owner Mike is an awesome person

Robert Richardson  |  First Impressions 
Rating:
5.0

Sara was absolutely amazing! She helped me and was so accommodating.... You have a gem with her!

Michael Jeosen 
Rating:
5.0

The customer service here was incredible. Each time me, my family, or my friends used this U-Haul location for truck or storage rental, the experience has been pleasant and helpful. Mike especially is an exceptional employee. Highly recommend, thank you!

josh taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Little  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanarith Khim  |  Overall Experience 
Rating:
5.0

Friendly, great service, and the truck was in great condition.

Nick Roberts 
Rating:
5.0

Customer did not leave a comment.

Jazmine Esparza 
Rating:
4.0

Your check-in policy was a little unorganized I had to go to three places to figure out which storage was supposed to be mine or where to pick up my truck and second of all when you do find your storage the boxes to get into your code or on the wrong side they should be so you don't have to get out of your car

DeAnna Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chavette Ware  |  Overall Experience 
Rating:
5.0

The guy helping me was a big help. I will definitely refer you guys to anyone I know that needs a storage.

mary seward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA PECK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn Romine 
Rating:
5.0

Customer did not leave a comment.

Ken Carlstrom 
Rating:
5.0

Customer did not leave a comment.

Danielle Vineyard  |  Online Move In 
Rating:
4.0

This particular facility is one of the best I’ve ever encountered. The thing that makes it best is the man running this facility.

Yevgeniy Golubenko  |  Overall Experience 
Rating:
5.0

Mike was very helpful, professional, and polite - I feel like I'm renting from a local business when I rent from this location.

William Montgomery 
Rating:
4.0

Customer did not leave a comment.

Arthea Grant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Hosek  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff, my stuff was secure and easily accessible I 100% recommend.

Deserae Curran  |  Overall Experience 
Rating:
5.0

Mike was amazing. Extremely helpful with finding the right storage unit size for my needs. Excellent customer service!

BRANDON CRITCHFIELD  |  First Impressions 
Rating:
5.0

Outstanding customer service by Mike and other employee on weekend. Thank you!

Karen Bichler  |  Overall Experience 
Rating:
5.0

Mike went above and beyond to help me with the move out process. I’d recommend anyone work with him.

Kate Burk  |  Overall Experience 
Rating:
5.0

Nothing. Every thing was done professionally. The service was excellent. Don’t change anything.

Dezmond McCoy 
Rating:
1.0

Overcharged me and had to call 4 times to get it fixed

John Labish 
Rating:
5.0

Customer did not leave a comment.

Dana Chitwood 
Rating:
5.0

Customer did not leave a comment.

Robert Hubbard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen Damitio 
Rating:
5.0

Customer did not leave a comment.

Diann Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dennis vermillion  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrell Smith  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Billie Arp  |  Overall Experience 
Rating:
5.0

Isacc was a wonderful friendly employee he did a wonderful job..he is good at his job.

GERTRUDE WOOD  |  First Impressions 
Rating:
2.0

The front desk employee Isaac could use some additional training. He struggled with the entire move-in process. He did not know how to process an online storage purchase. What should have taken 2-3 minutes ended up taking 1-2 hours. Also, he did not know how to add my confirmation number from my U-Haul rental to qualify for a free month of storage. I would like my one free month of storage at this facility.

Aaron Edenshaw  |  Online Move In 
Rating:
4.0

Only issue with the facility is driving room. Not easy to get around the facility with a trailer

James Whiteaker  |  Overall Experience 
Rating:
5.0

Mike is AMAZING at making sure the grounds are well maintained and he is an incredibly hard worker! Thank you again for everything.

Leslie Falkner  |  Overall Experience 
Rating:
1.0

The truck had an oil change light on but I only drove it 8 miles total so I didn’t have a problem there. They charged me for what should have been my 1month free and for another month even though I talked to someone 2 weeks prior to my month being up that I was done w/the unit. They apparently didn’t put it in the system so it wasn’t until another person called me that my account was closed. So basically U-Haul screwed me over for almost $400.

Brenda Wilkinson  |  Overall Experience 
Rating:
5.0

Outstanding facility! Mike and the crew go above and beyond to provide excellent customer service.

Lance Jordan 
Rating:
5.0

I can't thank the Manager Mike enough for his kindness and thoughtfulness always helpful in whatever ever it is, I need to accomplish. With it what is that I need and a great amount of appreciation. Thank you just isn't enough. 🙏🙏🙏🙏🙏

jeanann longhurst  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joshua powell 
Rating:
5.0

Always come here always will

Casey Bethel 
Rating:
5.0

Customer did not leave a comment.

Steven Forshey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymund Braden  |  Overall Experience 
Rating:
5.0

Walked into the office and seemed pleasant. Michael Fenton got right to finding my online order. He was very thorough and quick with setting me up with lock, code, tour of my unit. Michael was professional and a really nice person. Drove away glad I decided this Uhaul.

Tad Schwarz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janis Ecker 
Rating:
5.0

Mike was incredible to work with. He was very patient and professional, willing to do everything that he could to help us with a very stressful move. Thank you, Mike.

Mary Lynn Mcneal  |  First Impressions 
Rating:
5.0

The best yet

STEVEN RAY BELTON 
Rating:
3.0

The facility and path of travel is too tight. Rental trucks are parked on the end caps and it is very difficult to maneuver. Staff was wonderful in helping me. Why can’t we have the keypad so the driver can use it from their side?

John Meyers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Makala Nelson  |  First Impressions 
Rating:
5.0

Fantastic, easy experience.

Paul Taylor 
Rating:
5.0

Customer did not leave a comment.

Cherbon VanEtten 
Rating:
5.0

Customer did not leave a comment.

Elijah Gust  |  Overall Experience 
Rating:
5.0

Nothing at this time, everything was perfect.

Brenda Vanschoiack 
Rating:
4.0

Customer did not leave a comment.

Todd Williams 
Rating:
5.0

Awesome staff super helpful and patient. If you ever need a job contact me @ www.holyGhost.RealEstate

Daniel Heinzen  |  First Impressions 
Rating:
5.0

Great experience.

Brandon Alexander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Fehr 
Rating:
5.0

Customer did not leave a comment.

Patrick Cunningham 
Rating:
5.0

Mike listened to my situation and gave me a couple options and I was able to choose what worked for me. Although a truck/storage deal was not an option what I got was better! And uhaul has always had great prices for trucks so that was the least of my worries. I needed a close storage that would fit an oversized couch and all of my belongings asap and I got that! Thank you Mike oh and the gentleman that helped me after Mike. Also they have a remote for gate access which makes my trips super fast and convenient!!!!

Maggie Abrams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jarod Douglas  |  Online Move In 
Rating:
5.0

Excellent service . If needed I would use UHAUL Storage again.

SHAWN SMITH  |  Overall Experience 
Rating:
1.0

Three parking spaces, one handicap & two regular. If multiple people are returning vehicles, it becomes a cluster! Equipment blocking cars in; unable to access storage facility; no street parking available, and signs saying do not block entrance.

Michelle Johnston 
Rating:
5.0

Customer did not leave a comment.

Matthew Sykes  |  Overall Experience 
Rating:
5.0

Thanks for keeping my belongings safe and dry. Mike always provided great customer service and offered assistance when needed. I would highly recommend this facility for storage needs.

PERFORMANCE PHYSICAL THER PERFORMANCE PHYSICAL THER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven James  |  Overall Experience 
Rating:
5.0

Everything was smooth and since no one had it scheduled after me, I was able to keep the rental for another hour and a half. Thank you, great customer service!!

JODI RIELLY 
Rating:
5.0

This location is great and the customer service is outstanding.

Duane Wilson 
Rating:
5.0

Customer did not leave a comment.

William Hopkins  |  First Impressions 
Rating:
5.0

The owner of this location was great! Much more helpful and actually cared unlike the guy where I picked up at.

Shannon Tolliver 
Rating:
5.0

Customer did not leave a comment.

Beckie Turner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erich Ebel 
Rating:
5.0

Receiving agent said the fuel replacement was incorrect. I explained he did not charge me. He also said I drove more than allowed ...not my fault, zip code to zip...he removed the chg Well done Uhaul Mack Foss Spokane Valley WA

MACK FOSS 
Rating:
4.0

Customer did not leave a comment.

Erich EBEL 
Rating:
5.0

The gentleman who helped me was awesome. Patient when I was unprepared and extremely knowledgeable. Great customer service!

David Medeiros 
Rating:
5.0

Customer did not leave a comment.

Randi Bromley 
Rating:
5.0

Customer did not leave a comment.

Heidi Coriell 
Rating:
4.0

Customer did not leave a comment.

Marda Allen  |  Overall Experience 
Rating:
5.0

Great customer service. Great experience!

Rachael Hoglin 
Rating:
5.0

Customer did not leave a comment.

Mari Madison 
Rating:
5.0

We give Gustavo Angel at the U haul on Indiana ave in Spokane Valley a 10out of10 he was very attentive, fast,,friendly,,and very helpful all with a smile on his face !at the end of his shift excellent customer service,good job!👍👍

Jeri Rennie 
Rating:
4.0

Customer did not leave a comment.

BRYSEN PARKER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicholas Baer  |  Overall Experience 
Rating:
5.0

Great

Brandon Alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE STARZMAN 
Rating:
5.0

Mike does a great job. We felt like we were a priority.

COLLEEN DENNIS 
Rating:
5.0

Super helpful staff. Easy check out of the vehicle and easy return. Would absolutely rent from you all again. Thank you!

Jade Porter 
Rating:
5.0

The manager Mike was excellent to deal with, some of the best customer service I’ve dealt with since moving to Spokane!!!

Amy ohms  |  Overall Experience 
Rating:
5.0

Mike was so awesome to help us find the storage we needed in short notice.

Beckie Turner  |  First Impressions 
Rating:
5.0

Great service!

Hannah Andersen  |  Overall Experience 
Rating:
5.0

Michael remembered my name and was very courteous and kind and very helpful in every way possible. He made my move in very easy and a delight. Thank you, Michael

RICHARD CHAVEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vaughn Galloway 
Rating:
5.0

The manager was very helpful. Plus the muscle men company helped me move my stuff. They were great. I definitely would use both again.

Joseph Ziegler 
Rating:
5.0

Customer did not leave a comment.

BONDON JACOB  |  First Impressions 
Rating:
5.0

sarah was great ...efficient, easy to communicate with and did everything easily

tom dashel 
Rating:
5.0

Mike was very helpful and looked out for my best interest thank you Mike

RICHARD CHAVEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine Lauzon  |  Overall Experience 
Rating:
5.0

Van could have been washed. Front camera indicator came on saying to clean screen windshield wipers did not correct this. I could care less, but others may be bothered by this

Tab Dougherty 
Rating:
4.0

Customer did not leave a comment.

Joshua Jenssen  |  First Impressions 
Rating:
5.0

Everyone who we worked with at uhaul during our move was super helpful and friendly. I enjoyed talking with every employee who helped us both over the phone and I person. THANK YOU FOR THE HELP UHAUL TEAM!! Beaverton Oregon and Ucity Spokane Valley Washington

Joshua Jenssen  |  First Impressions 
Rating:
5.0

Mike is the best boss ever. I've never met nicer people than him and his wife.

Sarah Sutton 
Rating:
5.0

Customer did not leave a comment.

Kathryn Theobald 
Rating:
1.0

Customer did not leave a comment.

Anthony Warren  |  First Impressions 
Rating:
5.0

For me n my son it couldn't be more perfect. It's about an 1/8 a mile away. Staff couldn't be more nice and helpful. I know we would recommend this U-haul place 100 %. I've worked Sara in the office and she is so darn nice, helpful ect. Excellent service. Thank you

TRICIA MCNEELY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Nyffler  |  Overall Experience 
Rating:
5.0

Fast and easy

Ursula Sanson 
Rating:
5.0

Customer did not leave a comment.

Rusty Mulanax 
Rating:
5.0

Great experience!! Thanks!!

Elizabeth Schmidt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Brizzi 
Rating:
5.0

Customer did not leave a comment.

Casey Zechmann  |  Overall Experience 
Rating:
5.0

Front desk lady and owner were super friendly and very friendly. Thank you

Carlos Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Diedrich 
Rating:
2.0

Horrible customer service

Tishayla Turntine  |  Overall Experience 
Rating:
5.0

Michael Fenton help PEMCO with getting a trailer at the last minute for PEMCO Company celebration . He put us /the customer first with a smile. He went above and this is why we recommend UHaul on Sullivan. Thank you Michael.

Jackie Offield 
Rating:
5.0

Customer did not leave a comment.

Johnny Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Davis  |  Overall Experience 
Rating:
2.0

Hours didn’t work out so much. Name was not spelled right. Address was the wrong.

Alvin Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Horne 
Rating:
5.0

Customer did not leave a comment.

Ailene Ladd  |  First Impressions 
Rating:
5.0

Very helpful staff.

Douglas Landa 
Rating:
5.0

Customer did not leave a comment.

Duane Wilson 
Rating:
5.0

Manager was great!

jessica walker  |  Overall Experience 
Rating:
5.0

We really appreciate you :) Thank you so much!!

Natasha Torok 
Rating:
5.0

Mike was outstanding! Always helpful and kind. Just great customer service!

Amy Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Decker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nermina Kekic 
Rating:
5.0

Keep doing what you are doing.

David Allen 
Rating:
5.0

Customer did not leave a comment.

Tracy Stewart 
Rating:
5.0

Customer did not leave a comment.

Deidre Weyher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dillon Coleman 
Rating:
5.0

Easy process and they found a move that was on my route.

William Harman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellie Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Peters 
Rating:
5.0

Awesome service & clean & wonderful.

Tina Morinaga 
Rating:
3.0

We had to wait a long time to get equipment No Dollies available & I was not refunded

Elizabeth Schmidt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Lape 
Rating:
5.0

Customer did not leave a comment.

Chris Sipe  |  Overall Experience 
Rating:
5.0

Nothing. It was great.

Scott Mathias 
Rating:
5.0

The only thing I can think of is for more light in unit or in the hallway, it is hard to see in the unit.

Daniel Risley  |  Online Move In 
Rating:
5.0

Sarah was extremely kind and helpful. Mike is lucky to have her there. Even looked up when my bus was going to show up at the stop nearby to get back to the airport. Thanks a bunch Sarah! This is why I don't mind a 3 hr ride across Spokane from the airport to use these guys while I'm in town. Repeat customer.

Margaret Schwartz 
Rating:
5.0

Customer did not leave a comment.

Janet Hunter 
Rating:
4.0

Customer did not leave a comment.

Kristin Hussey 
Rating:
5.0

The facility was very be conveniently located for where I live. I really had contact with the staff, but when I did they were always very friendly and professional. The facility is secure and clean, I would use them again if I needed to.

JOSEPH BARNHART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene Vermillion  |  Overall Experience 
Rating:
5.0

Staff were all great that I interacted with, no gimmicks or issues; great facility.

Brandon Bowolick  |  Overall Experience 
Rating:
5.0

Great customer service. Made all very easy. Thanks

Shane Zettle 
Rating:
5.0

Ms Sutton was exceptional. So personable and nice. The truck was fantastic and turned our 4 or 5 hr job into a 1 hr job. Worth every penny. I will DEFINETLY be going back any time i need a truck to get some work done. Thank you very much.

Heidi Roos 
Rating:
5.0

Sarah was very friendly, she thoroughly explained the use of the trailer with emphasis on safety, and answered all of our questions. This was a great experience!

Amanda Bowe 
Rating:
5.0

you are always the best

AMJED ALOTAIBI  |  Overall Experience 
Rating:
5.0

Liked the key fro off idea

Penina Imanene 
Rating:
5.0

Customer did not leave a comment.

Amy Edelen 
Rating:
5.0

Customer did not leave a comment.

Jeanna Schneider  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Asbury  |  Overall Experience 
Rating:
5.0

Mr. Fenton was great. Prompt and thoughtful service. Incredibly smooth easy process and clear. Thank you

Jon Villasenor 
Rating:
2.0

I’d give a five plus rating however I’m going to give two for the simple fact that uhaul thought I was ok with being charged a covid fee for air fresheners. Corporate has been capitalizing on covid cleaning fees when it’s just standard cleaners. Stores don’t charge for cleaning their store so i shouldn’t be charged for it. The staff amazing it not their fault corporate uhaul greedily charged their customers for bs fees.

Christopher Otto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Mackenzie 
Rating:
4.0

Customer did not leave a comment.

Heather Bledsaw  |  Overall Experience 
Rating:
5.0

Very impressed with the friendliness of the manager.

Adam Contreras 
Rating:
5.0

The van was very clean. The man helping me was kind and knowledgeable. I would rent from him again.

Karen Smith 
Rating:
5.0

Mike was very nice and helpful. Also Shannon also a huge help and I will now only use this location from here forward while in spokane. Please let them know how great they are and helpful.

SCOTT BRIDGES 
Rating:
5.0

I think they are amazing 100%

LUIS GUERRA REYES  |  First Impressions 
Rating:
5.0

I appreciate the friendly service that I received. Renting the unit was an easy process.

Lynnette Gallo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry wormwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Olson  |  First Impressions 
Rating:
5.0

100% customer service 5 star rating

Tyson White  |  First Impressions 
Rating:
5.0

I wish they had a bigger parking lot and entry area. That’s it. This site had their people masked and a plastic shield over the counter for everyone’s safety. During my move it was the third Uhaul facility I used and CNN it was the only one showing concern about Covid safety. Others at the other locations didn’t even wear masks.

James Vralsted 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE POWERS 
Rating:
5.0

What a great experience, they took a personal interest in making sure everything went smooth for us. Would highly recommend this company !

Stephen Hitt  |  Overall Experience 
Rating:
5.0

Mike runs an amazing store! He is so nice and professional, has a terrific staff. The best UHaul I have ever used!

Stephanie Gross 
Rating:
4.0

Customer did not leave a comment.

Brian Little  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRECILLA CANILAO  |  Overall Experience 
Rating:
5.0

Great customer service and if we need to store or rent a truck we would happily use this location again.

SELENE LUMMIN 
Rating:
5.0

Customer did not leave a comment.

Carol Tarala  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emilio Ramirez 
Rating:
4.0

Kind of had a hard time returning truck after hours just. With web site

Michael Funk 
Rating:
5.0

Customer did not leave a comment.

Holly Simons  |  Overall Experience 
Rating:
4.0

Mike was awesome. I appreciate all his help. He understands customer service.

DAN TERHAAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Miller 
Rating:
4.0

Customer did not leave a comment.

TARA MAYER  |  Overall Experience 
Rating:
5.0

We had great customer service at both locations and both gentlemen were very helpful. Scotty at the Spokane Valley location exceeded expectations and made a stressful day so much easier. Scotty provided such exceptional service that I would happily recommend this location to others. The bathroom area was also well maintained.

Selene Lummin 
Rating:
5.0

The manager was on point!! He called to make sure we knew where the facility was located. Walked out to greet us when we arrived and was very helpful and made the whole process simple and smooth!!

Deborah Allen  |  Overall Experience 
Rating:
5.0

Excellent customer service. Quick in and out on a very busy moving day for us! Thank you!!!

Beverly Coplin 
Rating:
5.0

Customer did not leave a comment.

Amanda Busse  |  Overall Experience 
Rating:
5.0

Mike, the manager, is simply amazing! He deserves all the kudos you can give, and a huge raise.

Jill Satterly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scotty Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scotty Washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EARL MCCULLA 
Rating:
5.0

Great place, staff is very helpful and courteous explained everything appropriately with all questions answered.

Brandon Bowolick  |  First Impressions 
Rating:
5.0

Everyone I encountered was helpful and friendly.

Cary Morgan  |  Overall Experience 
Rating:
5.0

This was honestly the most seamless and accommodating uhaul experience I have ever had. I was a little annoyed at first because my reservation had me scheduled to pick up my rental at the CDA location, and instead they sent me to this location in Spokane Valley. But I'm kinda glad they did because these guys were great. Hats off.

Anthony Mucciarone 
Rating:
4.0

My only problem was the app to capture my drivers license photo did not work on my phone. I had to have the associate scan it for me.

Daniel Anderson 
Rating:
5.0

Brakes squeaked a bit

Terri Oconnor 
Rating:
5.0

Really friendly and professional staff. Helpful. They also have a large plexi barrier at counter which made me feel much safer

CHRISTINE FISHER 
Rating:
5.0

Customer did not leave a comment.

Amanda Busse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Rathmanner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beau Cork  |  First Impressions 
Rating:
3.0

The light sensor should point down the units so the light does go off when try to work.

Steven Russin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carina Winkleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Coffman 
Rating:
5.0

Customer did not leave a comment.

Kelly Becker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ross Hartmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EARL TAYLOR  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elisabeth Danis 
Rating:
5.0

Everything about the location, equipment, and customer service was a perfect 10. Excellent experience at this location. These guys are great!

Kerrie Hills 
Rating:
5.0

Customer did not leave a comment.

Linda Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Rorholm 
Rating:
5.0

They only problem i had was there us no lights inside the indoor units. That wasn't even a horrible issue. My overall experience with Micheal was great. He helped me get the right size unit the boxes I need with 2 left over. I would recommend this storage facility to my friends and family. Actually I already have.

Dakota sparks  |  Overall Experience 
Rating:
5.0

Call if the reservation is kicked out of the system for the drivers license not matching the payee's address.

Alphozo Kelly 
Rating:
5.0

None keep up the great work!!!👍🤗

Wenifredo Lime 
Rating:
5.0

Customer did not leave a comment.

Larissa Galloway  |  Online Move In 
Rating:
5.0

Scotty was awesome. Really bent over backwards to make sure our arrival was flawless.

Cary Morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo Hernandez  |  First Impressions 
Rating:
5.0

Mike was very friendly and knowledgeable and helpful. Will recommend this facility to friends.

Steven Gump  |  First Impressions 
Rating:
5.0

manager(I think Scotty) was friendly, helpful and took his time to ensure I was comfortable in renting the truck. Check out and check in was fast.

Larry Booth 
Rating:
5.0

Friendly staff. Best U-Haul experience yet!

Randy Miller 
Rating:
5.0

I was very impressed at the entire operation - the facility was immaculate Scotty the asst manager was professional courteous and thoroughly great/ The trailer itself is perfectly engineered and designed

Stephen Berde 
Rating:
5.0

Hands down best experience I've ever had with uhual was with owner of the facility Micheal and his crew. These guys were genuinely honest, polite, and diligent in making sure everything was handled in a timely fashion but handled correctly as to avoid later issues or disputes. It's been a long time since I've seen this level of customer service and I believe that the rest of uhual can learn a lot and achieve more if they were to handle anything and everything even half as well as Micheal and his crew have.

Derek Barschaw  |  Overall Experience 
Rating:
4.0

The equipment has obvious wear and the tires should have been replaced. But the car carrier was great and tracked very well.

Matthew Landoe 
Rating:
5.0

Scotty went above and beyond after our reservation was messed up. It actually ended up working out better than my original reservation. He was extremely helpful and made the whole process great! Thanks again Scotty!

Alexis Werner 
Rating:
5.0

Customer did not leave a comment.

Jonathon Hiskey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Dederick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Azevedo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david matthews  |  Overall Experience 
Rating:
4.0

Prices tend to be on the high side.

Luciano Ramos  |  First Impressions 
Rating:
3.0

I was satisfied with everything.

SAMUEL / JAMIE BAKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Bergman  |  Online Move In 
Rating:
5.0

U-Haul storage met all my moving and storage needs. Access, use, and automatic payments made it all very convenient and predictable. I'd use U-Haul again.

Steve Ellithorpe  |  Overall Experience 
Rating:
5.0

Every encounter I had with an employee was incredible. They are very welcoming and answer all questions you have.

Elly Priddy  |  Overall Experience 
Rating:
5.0

The employee, whose name escapes me at the moment, so sorry, could not have been better, friendlier or more helpful. Honestly, he was awesome. Give him a raise!

Jill Satterly  |  First Impressions 
Rating:
5.0

The only down side was they didn’t have door stops on the entrance doors to storage units

Terri Mellinger  |  Overall Experience 
Rating:
5.0

Very professional and kind staff and loved the experience of using your facility! I will recommend you to friends and family!

Leisa Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ahja Couture  |  Overall Experience 
Rating:
5.0

The management team at the Spokane Valley facility was awesome. They helped with clarifying a misunderstanding I had about “self move in” and a “reservation.” They figured out my issue quickly and had me checked into my storage unit. Very friendly, helpful and professional!!!

Michael Babbitt  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luis Perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Perez  |  Overall Experience 
Rating:
5.0

By far the best customer service I have ever received! Mike, Scott, and Jenna went above and beyond to make my transition easier. I can't emphasize enough how grateful I am. I will definitely be back when I need storage in the future. Thank you all for everything you have done!

Jay Hartt  |  Overall Experience 
Rating:
5.0

Scotty Washington was a5 star representative!

JEFFERY MACMILLAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lynnette Gallo  |  First Impressions 
Rating:
5.0

Great place, thanks Mike!!

Daniel Spencer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Rathmanner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian Little  |  Overall Experience 
Rating:
5.0

Mike it was a pleasure! You was always friendly and helpful. Thank you!!!

Lee Downing  |  Overall Experience 
Rating:
5.0

Easy and great customer service! Great location off freeway. Would rent again.

Allison Hood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Greve  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Baump  |  First Impressions 
Rating:
5.0

Great people! Scott was incredibly friendly, professional, courteous, and hospitable. Mike and Scott worked very hard to make my move as easy and painless as possible. You cannot ask for better service.

Jay Hartt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Ellsworth  |  Overall Experience 
Rating:
5.0

Thank you for helping me get into a unit and a truck short notice I really appreciate the free 1 month storage God bless

Tabitha Sterling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN MCCLELLAN  |  Overall Experience 
Rating:
1.0

I absolutely am satisfied with this particular U Haul facility. All above answers are very correct. HOWEVER, MY DISSATISFACTION IS WITH U HAULS POLICY. My rent on three units was due October 24 so I even paid Oct 23! I knew on the 25th there would be a late charge. I did the right thing. The very next day we were notified that we were closing on a house. I made quick arrangements for movers for Saturday and Sunday and all units were vacated by noon Sunday! When I went to U Haul to get "my expected refund" Mike Fenton, very nice owner, showed me the written policy of U Haul (refer to contract) and said he could not go around it to help me out. I believe him. HOWEVER, I paid almost $400.00 for two and a half days of storage! NOT FAIR do you think?For this reason I would not recommend U Haul. Again, employees and owner have all been kind and helpful.

nancy grimaldi  |  Overall Experience 
Rating:
5.0

Very friendly and appreciative

stephen hollar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane Maines  |  Overall Experience 
Rating:
5.0

Great experience. Easy, safe, and convenient.

Mark Mclees  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim / Robert KAIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Miller  |  Overall Experience 
Rating:
5.0

Mike was very kind. I utilized the free 30 days for storage but had too much stuff to fit in a 5x10 so at no extra charge he bumped me up to 10x10 which was the perfect size. His customer service skills were great and his professionalism was exactly where it should've been as an owner. If I ever need storage again I will defintely come back and use Mike's facility. His crew was very nice and his property was not only very easily seen from the freeway but also very clean inside the units and on the property. Thanks again for everything Mike!

Jeff Smullen  |  Overall Experience 
Rating:
5.0

We had no issues at all

ELIZABETH WELKER  |  Overall Experience 
Rating:
2.0

The only reason this is getting a 2 instead of a 1 rating is because of the guy that helped us inside the office. He was very nice and understood what I was trying to get done. The reason this would’ve gotten a 1 is simply because of the main number to UHaul. I called 3 times because they kept sending me YouTube videos that were literally no help, and when I tried to tell them what exactly it was that wasn’t working, they were not listening. I was on hold 3 times for 20 minutes each time trying to get help. All 3 ended up telling me there was nothing they could do to help. Literally no help. I was thankful when I got to meet the guy inside, I think his name was Nick, but he was very helpful to a frustrating day. I very much appreciated him!!

Josiah Ellenson  |  First Impressions 
Rating:
5.0

Mike was great, very accommodating and patient. Highly recommended!

Cameron Hunnel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Logan Hockenberry  |  Online Move In 
Rating:
4.0

Thank you for your helpful service.

Thomas Lewis  |  Overall Experience 
Rating:
4.0

Michael and Eric were always very helpful and friendly every time I ever dealt with them, in person and by phone. They are truly kind people.

Geraldine McKinsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS LOWE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristi Starnes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Argus Janitorial  |  First Impressions 
Rating:
5.0

Michael is very friendly and helpful.

jessica walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Traci/Rita mcgarry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allan Larson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Mclees  |  First Impressions 
Rating:
5.0

Everyone I worked with was professional and very nice. Top notch service!

Houston Creighton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane Maines  |  First Impressions 
Rating:
5.0

Good customer service

Shari Miller  |  Overall Experience 
Rating:
5.0

Very good there always there and helpful and accommodate when they can

Susan Gamble  |  First Impressions 
Rating:
5.0

A great service experience!

Guy Arnone  |  Overall Experience 
Rating:
5.0

The staff were always available and professional as well as personable. I would store there again in a heartbeat (Used 2 units). Ken

ken byford  |  Overall Experience 
Rating:
5.0

Very friendly, accommodating, and professional.

H Todd Moore  |  Overall Experience 
Rating:
5.0

I love everything about Uhaul. My favorite part is how easy they make it. Moving is stressful and expensive Uhaul relieves these elements helping things go smoothly

Roxanne Brown  |  First Impressions 
Rating:
5.0

Michael made the experience 5 star.

James Peppers  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff Facility convenient and easy access Ability to pay online was very easy Thank you

Peggy Simpson  |  Overall Experience 
Rating:
5.0

Mike the manager was always very helpful, remembered me each time and was very competent. Made our move much easier and less stressful.

Rodney Marshall  |  Overall Experience 
Rating:
5.0

Very pleased with the facility and staff. Would recommend and not hesitate to use again!!

Leona Harris  |  Overall Experience 
Rating:
5.0

Courteous. It was good!

Timothy Thompson  |  First Impressions 
Rating:
5.0

the manager/owner is really nice

Emily Toles  |  Overall Experience 
Rating:
5.0

Michael was great. Informed, helpful and professional.

dale hoover  |  First Impressions 
Rating:
5.0

Friendly and professional! A great place to store belongings.

EARL BRISCHLE  |  Overall Experience 
Rating:
5.0

Thank you Mike for helping me out when a storage unit was most needed. I want to recomend your storage facility to anyone that might need a storage unit. You and the company are top notch.. Thanks

Darlene Ruchert  |  Overall Experience 
Rating:
5.0

Thank you.

Raul Vazquez  |  Overall Experience 
Rating:
5.0

Mike the general manager has ALWAYS gone far beyond helpful & continued to work with me during very hard times to ensure I didn't loose my storage unit.

Valerie Mais  |  Overall Experience 
Rating:
4.0

Manager owner very personable and helpful

Rodney Marshall  |  First Impressions 
Rating:
5.0

This is a great place and everything is clean and secure. The GM was super nice and very helpful. We highly recommend this place for any storage needs. Thanks again Michael for all of your help .

Tina Tolley  |  Overall Experience 
Rating:
5.0

They guys there are super nice and seem to be very caring people! They helped me when I needed it so I want to say that I appreciate them a lot.

Sarah Childress  |  First Impressions 
Rating:
5.0

Very friendly staff here at the Spokane location!

Gage Palmer  |  First Impressions 
Rating:
4.0

-There should be 2 people on staff so customers who need help don't have to wait when the 1 person leaved to clean a truck. - there should be a back up for if the customer can't find their key...

jennifer harris  |  Overall Experience 
Rating:
5.0

I can’t say enough about Mike Fenton and his wife, they are very nice people very respectful ,almost like being around your family. They are very hard workers.

Cathy Samcoff  |  Overall Experience 
Rating:
5.0

Mike and his team are wonderful. We had a great experience here during a stressful move. They made sure we had ready access to our units with a large moving truck and the customer service was great!

Kristen Cusick  |  Overall Experience 
Rating:
1.0

Your staff in sight was great, your customer service on the phone how ever was horrible.

Ashley Hunsinger  |  Overall Experience 
Rating:
5.0

With employees like Michael the manager running your facilities the sky is the limit for haul. From day one he was the most helpful person I've ever done business with. Michael knows CUSTOMER SERVICE

Randy Hain  |  Overall Experience 
Rating:
5.0

Super friendly and helpful staff and impeccably clean facility.

Richard Batson  |  First Impressions 
Rating:
3.0

Used our free month of storage after spending $1400.00 on our truck for our move. Managed to find a house pretty quickly so we didn't need it further.

Eric Jones  |  Overall Experience 
Rating:
5.0

The employee was very professional. I will recommend my friends and family to that location .

Tolome Roland Adoukonou  |  First Impressions 
Rating:
4.0

Good facility and friendly staff.

steve simons  |  Overall Experience 
Rating:
5.0

I've rented moving trucks and a storage unit from this place and have always had a great experience. Very nice accommodating people.

Desiree Vick  |  First Impressions 
Rating:
5.0

From pick up to drop off our experience was awesome. Employees were informative and polite.

Shane Zettle  |  First Impressions 
Rating:
5.0

the fellow that we worked with butts very polite person and he considerate of our needs and I will enjoy being with you as a customer

Dawn Alderman  |  First Impressions 
Rating:
5.0

Mike and Eric went out oftheir way to meet all of our storage and moving needs. Mike was particularly helpful in solving a difficult situation involving Macy’s. I will certainly use them again!

Jim Wallace  |  First Impressions 
Rating:
5.0

Thanks Spokane Valley U HAUL team !! U R THE BEST..

Eric Kohute  |  Overall Experience 
Rating:
5.0

Very pleasant customer service.

KRISTYNE USO  |  First Impressions 
Rating:
5.0

Whenever I need a storage this is the place I go.

Kyle Yates  |  Overall Experience 
Rating:
5.0

Tremendously helped with our moving process. Fair rates allowed us to keep our things while searching for a home. Will be back!

robert pollock  |  Overall Experience 
Rating:
5.0

Very kind and patient staff. Clean and easy to get to .

Terri Ray  |  Overall Experience 
Rating:
5.0

We were always able to go into the storage anytime we had the need with No problems. Other than a little dust, everything we had in storage was in great shape. No mice, bugs or other creatures.

Bruce Harker  |  Overall Experience 
Rating:
5.0

In a bind as I had a full truck and my free month of storage wasn’t sufficient with a full 26’ truck + paid movers. Mike was AMAZING at helping me get storage and helping. Can’t say enough about Mike!

Jonathan Dansby  |  Overall Experience 
Rating:
5.0

Staff was always friendly and very helpful

Efrin Ramirez  |  Overall Experience 
Rating:
5.0

We have been with UHaul for a couple years & have had a experience with Uhaul! Mike (the manager) was always very helpful and polite! If we ever need a storage unit again, we will defiantly be back!!

JESSICA MAY  |  Overall Experience 
Rating:
5.0

Very helpful staff, the units were clean including the grounds around the units. I never had to worry about the security of the units, very pleased.

Eric Livingston  |  Overall Experience 
Rating:
5.0

Uhaul was a great place to store our stuff! Very secure, staff was super nice. The only downfall was the hours we could access our stuff.

Kemra Wilson  |  Overall Experience 
Rating:
5.0

Everything was great from top to bottom. The guy with the glasses was spot on.

Kenneth Taylor  |  Reservation 
Rating:
5.0

Absolutely amazing, wonderful to work with. Clean storage, clean facility, friendly and helpful! Definitely reccomend using this storage facility! The manager is a delightful person to work with.

Amy Ortiz  |  Reservation 
Rating:
5.0

Leslie made life so much easier. She was helpful and witty and very kind and patient. Give that Gal a raise!

jennifer harris  |  Reservation 
Rating:
1.0

This place let's the homeless camp inside the fence for weeks at a time. Also, they claim to have a list you go on if you want a bigger unit once it becomes available.

Clarence Blackford  |  Overall Experience 
Rating:
5.0

Awesome service great staff(: Thank you.

April Remy  |  Overall Experience 
Rating:
5.0

they made it easy to make payments

David Keller  |  Overall Experience 
Rating:
4.0

Good customer service

MARIE ALBERTSON  |  Overall Experience 
Rating:
5.0

Enjoyed the place and felt my things were very secure.

JAMES ZIMMERMAN  |  Overall Experience 
Rating:
5.0

Had a great overall experience with Uhaul with our move from Texas to Washington state.

John Pavolich  |  Overall Experience 
Rating:
5.0

Very friendly helpful staff

RACHEL WHITE  |  Overall Experience 
No reviews have been submitted for this location.

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