Comentarios del cliente para U-Haul Moving & Storage of South Shore

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of South Shore

Grado total:

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Alla M.
Grado:

El cliente no dejó un comentario.

Evelyn W.
Grado:

Find a way to answer location's phone and not be sent most of the time to the Call Center. Otherwise, no improvement necessary! JUSTIN and his employees are GREAT!!!

Sabrina L.
Grado:

El cliente no dejó un comentario.

Desser F.
Grado:

Nothing. I had a great experience.

Johnson P.
Grado:

good service

Kenitra S.
Grado:

The truck drove terribly and it was given to me with below the gas amount I paid for.

Barbara B.
Grado:

Nothing at all. Jason and his team are always professional and helpful during my rental. Keep up the good customer service.

Karega M.
Grado:

offer pick up and or return for renters that may need that service.

Wade B.
Grado:

El cliente no dejó un comentario.

Patrice S.
Grado:

El cliente no dejó un comentario.

Edna R.
Grado:

The van was completely covered in ice and snow. There was no offer to help clear it or to allow me to take the only van left that wasn’t covered in snow.

James M.
Grado:

El cliente no dejó un comentario.

Arthur V.
Grado:

El cliente no dejó un comentario.

Charles B.
Grado:

El cliente no dejó un comentario.

Donald J.
Grado:

The vehicle 20 foot truck I rented made different sound like something as wrong with transmission

Charles R.
Grado:

We rented storage space. We were shown the size of the storage we rented, but when we moved our things in, the storage we were given was not the same size of what we were shown. We took a picture of what we were shown. We asked to see that storage, but the person could not find that particular storage to show us. We were at UHaul long before the turn in time and the truck was empty before the turn in time. I asked if we had to stand in line to complete the transactions for the truck because we were still moving things in the storage unit. I was told no, that we were good. They knew we were there. We were still charged extra money because the truck was checked in 20 minutes after the turn in time. It’s really sad how black operated places cheat you when you try to support them. Just sad.

Tamike H.
Grado:

El cliente no dejó un comentario.

Eddie G.
Grado:

Truck was not cleaned charged additional for wrapping quilts for furniture was not explained this charge.

Donna L.
Grado:

Customer service was excellent Justin Slay was very professional from start to finish

Kenneth F.
Grado:

The truck was not clean and it looked like someone ate inside it and left sticky stuff on the dash and wheel. I also was charged $20 extra for an over night check in fee although I was not told in the store to checkin online when I dropped off the keys. I was only told to put the keys in the drop box. I have rented a uhaul before in the past and never experienced this extra fee. My phone died during the day but I dropped the truck off before the drop off time and I also called the 1800 number before the drop off time and spoke with someone who said that the account would be notated of the time I returned it and that I was not told in the store. I was already home when I charge my phone and saw the text message requesting that I check in online. This is unacceptable I honestly was to busy to call the manager and ask about a refund but I plan to report this incident to the better business bureau. Customers should only be charged additional fees if they damage a vehicle or bring it back late it is not the fault of the customer that you don’t have gps on your vehicles.

dominique J.
Grado:

Please explain to customers clearly. Because miscommunication can really be life and deaf with driving these trucks

Jamatria B.
Grado:

Make sure before your give out a truck make sure the gas is put in from the ole renter

Anthony P.
Grado:

El cliente no dejó un comentario.

Jeannine B.
Grado:

El cliente no dejó un comentario.

Latikia S.
Grado:

Just have more workers on the front sales floor.

Tameka B.
Grado:

El cliente no dejó un comentario.

Ankit B.
Grado:

N/A

Jeremy T.
Grado:

Customer service was nonexistent. The staff had no regard for anyone’s time and moved at an anemic place. Staff seemed unprepared and borderline unprofessional. I had a tight schedule today and this location worked against it. Normally service is exceptional but I will never go back to this uhaul location.

edward T.
Grado:

The crew was professional and friendly thank for your service

Sekou K.
Grado:

nothing

Tarharka P.
Grado:

El cliente no dejó un comentario.

Rudolph W.
Grado:

I made my reservation over the phone with your call center. I gave the agent all my information and credit card information in advance so that I could skip this process at the U-Haul location. I became exasperated with the agent at the 71st Street U-Haul location when he asked me the same identical questions as the call center agent. I was under impression I could present my license and credit card and drive on out. I was subjected to a complete repetition of the same identical questions; why is this?I was under the assumption I could skip these steps by booking over the phone. Unfortunately, it was a waste of time (booking over the phone) And I agent was moving in slow motion, I was concerned about being caught in rush hour traffic. What's the purpose of making a reservation over the phone, if i have to go through the same process at the pick-up location?

Milton G.
Grado:

El cliente no dejó un comentario.

Shekeysha C.
Grado:

The two women that helped me yesterday were phenomenal. They were very patient and helpful. I had been online for over a hour trying to do mobile check in and non of the online people were helpful one called me and I followed her wrong direction and still no success. I will never try mobile check in again it has to many glitches. So I went inside for help these two women had me out of there in 15 min.

Michael A.
Grado:

Everything was great

Jason B.
Grado:

El cliente no dejó un comentario.

Miisha C.
Grado:

The owner was there the day I came to rent. He was very nice and helpful. I appreciated the timeliness of my uhaul pick up as well. Even when I wasn’t able to return it at the original time requested there wasn’t a problem about bringing the uhaul later! Thank you so much.

Adam G.
Grado:

El cliente no dejó un comentario.

Bernedette M.
Grado:

El cliente no dejó un comentario.

Robert W.
Grado:

Walk with customers for inspections

Matthew S.
Grado:

I was very upset with the online service and when I went into the location to pick up the truck , I still had to wait and do all my information all over again , then to top it off when I went to the truck and did my checking of the truck everything was good , until I got ready to leave and looked the gas hand and then looked at my paperwork , paperwork says 1/2 tank but the gas hand said 1/8 almost empty , So I had to go back in to let them know and took pictures to show them and the guy said he would take care of it but when i returned i had to stand there for 45mins for then to figure out how to fix the problem because the computer wouldn't let them fix it and they wanted to charge me for it and I showed them the picture also and no one knew what to do to fix the problem very unhappy and i didnt get any discount for my inconvenience .

Reginald C.
Grado:

El cliente no dejó un comentario.

pauline K.
Grado:

It was perfect

Vivian S.
Grado:

Y'all alright with me I been coming to y'all for many years I like this location.

Demetrius C.
Grado:

El cliente no dejó un comentario.

Warren J.
Grado:

El cliente no dejó un comentario.

Carmen V.
Grado:

Unprofessional

James B.
Grado:

El cliente no dejó un comentario.

Melvin C.
Grado:

Waited 20mins.for service...

Dominique Y.
Grado:

Thank you to the manager Justin. He was very polite and respectful, he solved every problem I had. It was last minute that my landlord try to throw me out and I didn't know how I was going to move all of this stuff. For the right price within my budget , the manager Justin was the best person I could have ever walk in and seen. He is a life saver . Thank you so much Justin. Please ladies and gentlemen, if you need to move even last minute,go to the u haul on 71 St East End one block off of Stony Island. They will get you right and under 30 min tops.

Nekita W.
Grado:

El cliente no dejó un comentario.

janet F.
Grado:

El cliente no dejó un comentario.

Theresa C.
Grado:

The truck will not start Customer service was very poorly

Jason R.
Grado:

It was a great experience. They guys were pretty cool and helpful. Will definitely recommend

Anthony M.
Grado:

El cliente no dejó un comentario.

Sonja H.
Grado:

Customer Service was great!!!

keyonna B.
Grado:

El cliente no dejó un comentario.

Laverne M.
Grado:

Nothing, great and professional service.

racquel G.
Grado:

El cliente no dejó un comentario.

Deborah E.
Grado:

Parking is an issue,, and you can only park in front of facility for 15 minutes!

Vance M.
Grado:

El cliente no dejó un comentario.

Vera J.
Grado:

Nothing

Grady S.
Grado:

Ward clerk at the desk

Michelle W.
Grado:

Great Customer Service!

Kimberly R.
Grado:

El cliente no dejó un comentario.

Valencia R.
Grado:

El cliente no dejó un comentario.

Kaitlin S.
Grado:

El cliente no dejó un comentario.

Brian B.
Grado:

El cliente no dejó un comentario.

Beantha S.
Grado:

El cliente no dejó un comentario.

Kenneth H.
Grado:

The employees are very good at what they do.

Anthony C.
Grado:

El cliente no dejó un comentario.

Thanecia P.
Grado:

None

Prabhaker S.
Grado:

These people of hi tech , super friendly people

Derek J.
Grado:

El cliente no dejó un comentario.

Brittany A.
Grado:

El cliente no dejó un comentario.

Brittni M.
Grado:

There should be more people on the register and computers. The lines move extremely slow.

Harold H.
Grado:

I have had several experiences with these folks, and all have been positive. I am very glad to have them in the neighborhood.

Eric P.
Grado:

I was charged a $20 fee and didn't deserve to be charged. Especially when I brought the vehicle back right when the store opened! Didn't appreciate that at all.

Leslie S.
Grado:

Check in to pickup a truck took 40 minutes even after the reservation was done on line. Service in the store was sloooow.

Pierre W.
Grado:

Take cash to

Helen W.
Grado:

The service is great and the staff is very knowledgeable. Keep doing what you're doing.

Janay W.
Grado:

El cliente no dejó un comentario.

Walter P.
Grado:

The new system to check out the truck by yourself on my cellphone is time consuming and to take pictures of truck damages should not be the customer responsibility.

Patricia M.
Grado:

El cliente no dejó un comentario.

Lavonia A.
Grado:

Customer service was great!!

Ozzie W.
Grado:

Thank you for great and quick customer service!

Lewis B.
Grado:

Teach the person behind the counter not to rip the customer off. I was cheated out of 20 bucks.

Manuel S.
Grado:

No improvement need

Joseph M.
Grado:

El cliente no dejó un comentario.

Carlesha S.
Grado:

El cliente no dejó un comentario.

Frank T.
Grado:

El cliente no dejó un comentario.

Leimomi S.
Grado:

El cliente no dejó un comentario.

Tanya W.
Grado:

El cliente no dejó un comentario.

Tanika A.
Grado:

El cliente no dejó un comentario.

laquaysia B.
Grado:

El cliente no dejó un comentario.

aisha F.
Grado:

El cliente no dejó un comentario.

Carmen S.
Grado:

I had a wonderful experience today. Thank you

Lemuel H.
Grado:

El cliente no dejó un comentario.

Leonard H.
Grado:

El cliente no dejó un comentario.

tom A.
Grado:

El cliente no dejó un comentario.

Denise L. | Overall Experience |
Grado:

I would like to thank Justine n Shay for there hospitality n understanding thru the hard times ......

bertha c. | First Impressions |
Grado:

This facility is 10 out of 10 from the customer service representative to the supervisor to the workers who clean the truck I'm new to the city thank you U-Haul

Tracy S. | First Impressions |
Grado:

Very nice staff with pleasant attitudes

PORCHA M. | Overall Experience |
Grado:

Couldn’t enter or exit my storage when needed. Price went up and the space was not accurate to the size it was supposed to be

April B. | Overall Experience |
Grado:

I want to say a special thank you to the staff the manager Justin and to the staff Miss Denise for being so helpful and kind sometimes that experience can be very difficult and scary to think that you

Jessica P. | Overall Experience |
Grado:

Roaches. The units are infested with cockroaches. Every time I accessed my storage I saw them crawling around in my unit and on my things. Disgusting. Friendly staff though.

Laura J. | Overall Experience |
Grado:

I think you owe me money

Elihu B. | First Impressions |
Grado:

The staff here is helpful. They just didn't have accurate inventory online so I had to get furniture dollies at the south loop location / they held my trailer overnight so it wouldn't sit at my place.

latanya t. | Overall Experience |
Grado:

Keep doing what you doing.

Nadia S. | Overall Experience |
Grado:

The staff there are very helpful and Kind unlike other places I've been with rude staff..Ive had interactions with all the staff at this facility and they all have been very Polite and respectful and

Otis L. | Overall Experience |
Grado:

If there was 24/7 access then it would rate above average or better. The last U-Haul facility I used provided that service. It was located on 22nd St. west of Canal.

James B. | Overall Experience |
Grado:

None good job justin

BEVERLY B. | First Impressions |
Grado:

Everyone was so professional and helpful. Made moving a breeze.

Kim J. | Overall Experience |
Grado:

This is a very helpful and supportive crew of people!

rafiq a. | Overall Experience |
Grado:

The best service ever & cost effective too!

Keith H. | First Impressions |
Grado:

The Staff went out of their way. They were very professional, and worked with a sense of urgency. I would definitely return to this location.

Kaiesha L. | Overall Experience |
Grado:

Staff was unable to find my ubox, states my name was attached to an empty box not the one I moved my things into. Staff was rude when returning the uhaul truck. Customer service was not the best

Roosevelt h. | Overall Experience |
Grado:

My things where sold. Now how would you feel.

Seher S. | Overall Experience |
Grado:

When I wanted to unload my UBox, I called 3 days in advance & confirmed the day before. Upon arrived, it was not ready; the staff was rude & dismissive. This location is very disorganized.

john b. | Reservación |
Grado:

I really enjoy my first time rental and storage... The staff was nice and friendly!!!

Crystal M. | Overall Experience |
Grado:

This facility sold EVERYTHING I ever worked for that was contained within that unit and failed to give me proper notice. This happened even after I visited the facility and seemingly worked out payme

Elizabeth D. | Overall Experience |
Grado:

The U-Haul facility did an ok job. They were two hours late in having the truck hooked up to the trailer and Ubox as promised.

Niketa D. | Reservación |
Grado:

My experience with Denise,Shay and Justin was spectacular. They where all very friendly, courteous and extremely helpful. I will continue to use this location because of their professional service

Rosemary C. | Overall Experience |
Grado:

The facility air conditioning was broken on the day we arrived. At our starting location, receipts weren't offered but once in Chicago, Justin Slay, the manager, was very accommodating and friendly.

Tammy L. | Reservación |
Grado:

Fantastic service! Thank you!

jonathan s. | Overall Experience |
Grado:

All staff were helpful and courteous. Thank you!

leon s. | Overall Experience |
Grado:

The staff was great. They are never rushed, and always courteous to everyone who's in the office. The main website is bad -- my storage contract didn't show up on my account, so I was unable to pay.

Toya F. | Overall Experience |
Grado:

I wish the facility was open a little later

Teresa R. | Overall Experience |
Grado:

was un professional tell you want price over the phone you coming to the office it something else the storage units are nasty and have mice I have a mice in my new apartment was not here before

kenyatta f. | Overall Experience |
Grado:

I can't complain about the service. Everyone was helpful. One worker used very vulgar language. Even though she was off the clock, she had her uniform coat on & ID displayed. Still representing UHaul.

No reviews have been submitted for this location.

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