Customer Reviews for U-Haul Moving & Storage of South Military Highway

1,555 reviews

803 Butler St   Chesapeake, VA 23323
(Off George Wash Hwy & S Mil Hwy)

(757) 487-7880

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(757) 487-7880

803 Butler St
Chesapeake, VA 23323
(Off George Wash Hwy & S Mil Hwy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My only issue is the initial rental process and return via U-Haul app. What appears to be an extremely easy (user-friendly) process ............ I had multiple problems. Continuously received error messages, could not easily go from screen to screen, many times ...........it just stopped and I had to start over. The process took well over an hour, both renting and returning. I will say, there is a good chance a lot of the issue is my uneasiness and lack of knowledge ........tech wise. However, I was not alone and several of the people with me (which actually are IT professionals) also experienced problems. As aggravating as this was ......... I am still giving (5) stars because the Manager (Samantha) was so very helpful and kind. Plus, the equipment was good and I accomplished what I needed with the rental.

SANDEE WATKINS 
Rating:
4.0

Samantha was a total professional

Dick Phillips 
Rating:
4.0

Customer did not leave a comment.

Eric Wilson 
Rating:
5.0

Nothing comes to mind at this time

RICHARD SMITH 
Rating:
5.0

I APPRECIATE THE KEEN TACTFULNESS OF SAMANTHA'S MINDSET!

Theta Young 
Rating:
5.0

The associate that helped me at the pickup location on Butter St in Chesapeake VA was amaaaazzzing!!! I had issues with the self pickup and she made sure I got the ruckni requested and gave me some more time to return to make up for the lost time. Trying to figure out the app and self pickup.

Roxie Graham 
Rating:
5.0

Customer did not leave a comment.

James Hammer 
Rating:
5.0

Representative was so nice and friendly and answered all my questions

Iyabo Adeyeye 
Rating:
5.0

Customer did not leave a comment.

Angel Ramos 
Rating:
5.0

The team is a family!!!!!!

Trent Horton  |  Overall Experience 
Rating:
5.0

Everything was great

Steven Colton 
Rating:
5.0

Customer did not leave a comment.

Andrew James  |  Overall Experience 
Rating:
5.0

Samantha was very helpful and ensured the rental was ready for pickup. She assisted in every matter to ensure the hookup was done correctly and explained drop off requirements. Outstanding service.

Gerald Hoover 
Rating:
5.0

The young man who helped me, Sir Wil McCail was extremely helpful.

Anthony M Hill 
Rating:
5.0

Samatha was so nice and helpful! She is awesome.

Timothy Barker 
Rating:
5.0

Customer did not leave a comment.

Quatiaa McGee 
Rating:
5.0

The gentleman working at the counter was extremely accommodating and made the experience wonderful!

Claudio Cela 
Rating:
5.0

Absolutely Fabulous

Trent Horton 
Rating:
5.0

Great service

Kevin Banks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Greene 
Rating:
5.0

Great staff

Francisco Loconte 
Rating:
5.0

Customer did not leave a comment.

KEVIN SINGLETARY 
Rating:
5.0

Customer did not leave a comment.

Denise Ducre  |  Overall Experience 
Rating:
5.0

Samantha is my favorite employee! Her customer service was 100% above and beyond and 100% real. She’s my super heroine. Saving the world one Uhaul at a time!

David Bradley 
Rating:
5.0

Customer did not leave a comment.

Anthony Hatten 
Rating:
5.0

This facility always welcomes me with open arms and a pleasant experience!

Kevin Mcmillan 
Rating:
3.0

Person assisting me wasn't pleasant, opened late.

Jock Thompson 
Rating:
5.0

Customer did not leave a comment.

Matt Cake 
Rating:
5.0

Customer did not leave a comment.

Annie Jones 
Rating:
5.0

Everything went well

Kevin Banks  |  First Impressions 
Rating:
5.0

This is one of the best U-Haul’s I’ve ever rented from. Sam was absolutely amazing and made the experience the best I have ever had. I will absolutely continue to be a loyal U-Haul customer!

Eric Sweet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bria Pettit 
Rating:
5.0

The service at your business was professional and helpful. Never had any issues, the reason for our leaving was due to moving out of state. Would definitely recommend you to others in that area.

Sharon Birkbeck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony jones 
Rating:
5.0

Store kinda smelled bad

Heather Willis 
Rating:
5.0

SHOW THE SAME KINDNESS, AND UNDERSTANDING. THANK YOU HAPPY NEW YEAR

Jennifer Crockett 
Rating:
5.0

Samantha was amazing!!!! I would high recommend simply because of her excellent level on customer service!!!!

Nathan Harvey 
Rating:
5.0

Everyone was great. The whole process was extremely easy. With the stress of moving, everyone made renting a trailer easy.

Michael Buckley 
Rating:
5.0

very helpful amd kind

Stuart Parsons  |  First Impressions 
Rating:
5.0

Customer service was excellent! Highly recommend this location to anyone!

Zachary Elliott 
Rating:
5.0

The truck needs mechanical work. Either that or replace it. The lady who helped me was phenomenal though. It was purely an equipment issue.

Danai Musarurwa 
Rating:
5.0

Customer did not leave a comment.

Tracey Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Louther 
Rating:
5.0

The lady at the front desk was so nice and helpful. She explained everything and answered all my questions. I would use this location again

Delinda McCoy 
Rating:
5.0

Great service friendly staff.

Reginald Mccoy 
Rating:
5.0

Customer did not leave a comment.

Madeline Carff 
Rating:
5.0

Everything was very satisfying

Donnie Graham 
Rating:
5.0

Customer did not leave a comment.

CHRISTINEPABLO HUDSON 
Rating:
5.0

Customer did not leave a comment.

Robert Hodge 
Rating:
5.0

Gentleman at the counter did a great job. Great customer service!

MICHAELALBERT BUSH JR 
Rating:
5.0

Samantha was a joy to work with. She was friendly, knowledgeable, and understanding. Her facility is perhaps the best places I’ve rented. U Haul from. The van itself was a breeze to drive which I am very pleased with that. I am single woman so the easier the better. Thank you so much again!

Stephanie Vecchi 
Rating:
2.0

I would challenge UHAUL cooperation that undoubtedly made a fortune in the last years to be different. I don't mind doing automated systems and self checkout but your system is horrible!!! I work with computers but the quiet quitting of employees along with a terrible program is unacceptable. I have rented UHAUL many times since 2019 and this was worst experience. I get the fact that everyone is dealing with fraud but as a 54 YO US Citizen I'm not bringing a passport to rent a truck. Be a leader in the industry and not a victim of poor government leadership

Lonnie Scholl 
Rating:
4.0

Check in person was helpful and friendly.

Brian Smead 
Rating:
4.0

The staff and handling of services were excellent. My concerns for security are that the door closest to my unit was never locked upon entering or leaving. Using my plastic key card on the swipe pad was unnecessary. Always had access without using it. Also lighting was very poor inside the storage units, unless your unit was very near a light source. Mine was not. Other than that... I had a good experience. The office personnel was always wonderful!

Sharon Van Roekel  |  Overall Experience 
Rating:
5.0

The best part of the experience was the worker who checked me in and out! Great guy.

Benjamin Callis 
Rating:
5.0

Customer did not leave a comment.

Ryley Lobacz 
Rating:
4.0

Customer did not leave a comment.

Paul Mowrey 
Rating:
5.0

Woman at the counter is always a hoot! Great customer service, excellent multi-tasker! I wouldn’t lose her if I were uhaul. Super valuable to your organization!

MICHAEL BUSH JR 
Rating:
4.0

Customer did not leave a comment.

Simone Harrison  |  Overall Experience 
Rating:
5.0

Great, friendly professional staff. Thank you for the services provided.

John Addaman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene Coplin  |  Overall Experience 
Rating:
5.0

Samantha was professional and friendly. Answered all my questions and made the move in experience easy. Would highly recommend this establishment.

WILLIAM JORDAL  |  First Impressions 
Rating:
5.0

Both of the U-Haul Personnel, had great customer service and made sure everything was covered and as a customer, I was good to go!! Thanks

Christopher Pendergrass 
Rating:
5.0

Customer did not leave a comment.

HELEN MCCAULEY 
Rating:
4.0

Customer did not leave a comment.

Natalia Croom  |  Overall Experience 
Rating:
5.0

Was told to return truck with half a tank of gas. After driving only about 29 miles, we went to gas station and tried to get tank to half a tank, but even after putting $25 of gas, the gauge wouldn't move from just under half a tank. We hadn't paid it any attention when we picked the truck up so we assumed it was the truck. The guy at the location was fine with it, but would have liked to know there was an issue ahead of time. Still gave the location an excellent and would recommend because it was our bad for not taking a look at the gauge when we picked it up to notice it wasn't moving.

Melissa Bradley 
Rating:
5.0

William very kind guy...he made it his business to make sure that we were satisfied with the unit we were renting...so yea these guys up here are pretty cool.

Sencere White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tavanda Lawrence 
Rating:
5.0

Customer did not leave a comment.

Keith Schuler 
Rating:
5.0

Customer did not leave a comment.

Tina Newell 
Rating:
5.0

Customer did not leave a comment.

Mark Kohan 
Rating:
5.0

Samantha was absolutely amazing and so accommodating! 10/10

Christopher Heck 
Rating:
5.0

Customer did not leave a comment.

Commercial Contracting  |  Overall Experience 
Rating:
5.0

Love the customer service.

BARRY KEITH UZZLE 
Rating:
5.0

The equipment definitely needs service urgently to include alignment. Please adhere to this recommendation for the sake of your next customer

KWAME EDUSEI 
Rating:
5.0

Sam is always a great help when we are in need of storage or a truck.

Elijah Holliday 
Rating:
4.0

Checking the vehicle in after hours was a long and difficult process using the app was very frustrating. Self service is not always a practical experience fir the customer and should not be used in a business such as this

hermione wilson  |  First Impressions 
Rating:
5.0

Nothing keep doing what you’re doing! Great Job!!!!

Wilbur Wilson 
Rating:
5.0

Excellent service.

Susan Walton 
Rating:
5.0

Great customer service!! Thank you!

Felecia Frasier 
Rating:
5.0

Sorry for the late drop off before closing on a Friday night, but you came through quickly getting us checked out for the next person to use the truck the following day. Manager was also exceptional and friendly to work with. Thanks again!

Joshua Belvin 
Rating:
5.0

Service was quick, easy, quality. The subject matter expert, Sam explained everything thoroughly and the overall customer service experience was Excellent! I’ve rented Uhaul’s at other locations and this is one of the best. I recommend this location and customer service Team if you need to rent.

Regina Ketter 
Rating:
1.0

Climate control was not kept within the limits expressed on site or online. When brought to the managers attention she was unaware of what climate control means and first started by telling me I was wrong about it being 100 degrees even with picture proof. There is no lighting in any of the units as they removed all lightbulbs and if the socket for your light bulb doesn't work the manager also said they will refuse to fix or replace it.

Ian Plouff  |  Overall Experience 
Rating:
3.0

Most part everything was okay except mice droppings was all over my bedding and furniture just everywhere and the young man needs to work on his customer service skills how to greet how to talk and have to customer with a friendly smile or handshake or something just appears uncaring and a concern for the customer I don’t know maybe it’s his age and Mena but he needs to work on it I do not want him to lose his job just work on his customer service skills

Dwight Howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay Dennis 
Rating:
5.0

The associate was super nice. Very happy with the service.

ROSA ORTIZ ROSA 
Rating:
3.0

I checked the "NO" box for the staff rating because while the manager of this facility is amazing, the gentleman I interacted with this past Saturday, and once before, was far from amazing. He has no customer service skills. His demeanor was dismissive. He acted as though he had better things to do and I was interrupting his personal time. For example, during my check out, I asked if there was any kind of partial reimbursement given for the rent I pre-paid. He just laughed and didn't answer me. I asked if that meant "No" and he replied (barely) with "Yeah. Also, after the transaction, I asked if I could wait inside the office area until my husband returned to retrieve me. It was 97 degrees outside. Without looking at me, because he was already busy on his phone, he mumbled something and I said, "Excuse me". He basically grunted and sighed at me, sarcastically smiled, rolled his eyes and said, "Yeah". His reaction to me asking to use the bathroom and thanking him afterwards was essentially the same, and he was still on his phone. He does NOT need to be the first, last, or any, interaction people have with UHAUL. Samantha, the manager is wonderful. She is extremely helpful, and has an extremely positive attitude. She is truly an asset to this company. On the few occasions I have needed assistance, she was a pleasure to deal with. Facility related, the only negative I have is the hallway where my unit (B-22) was located was not lit well at all. If the sun is not out, it is very dark and a flashlight is necessary. Using a hand-held flashlight or cell phone light while moving boxes, etc., is a bit inconvenient. I was pleased that for as long as I have had this unit, my things did not sustain any damage. I was also pleased with the convenience of the location and rental cost. I checked the YES box that I would recommend this facility to others, but with the caveat that they ONLY deal with Samantha. Thank you, Diane Crawford

DIANE CRAWFORD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy Morgan  |  Overall Experience 
Rating:
5.0

Check in and out smooth. All employees nice and gave great customer service.

Garry Wilkinson 
Rating:
5.0

Samantha was extremely friendly and helpful. She is an excellent person for your company.

Deborah Frey 
Rating:
5.0

Customer did not leave a comment.

DONALDARTHUR GRESHAM 
Rating:
3.0

Unfortunately the asst manager lacks customer service skills. I was told by Uhaul to speak with the manager or asst manager about a discount since they sent me to a store that did not have what o rented when I arrived. Once I came to this location I was trying to explain to Sir and he told me to stop rambling on and there was nothing he could do. Once he started speaking over me I had had enough. Once we returned he attempted to make amends by saying he would let Aam the manager know what I had experienced but of course there was no discount applied or no call from the manager.

Freda Irvin 
Rating:
5.0

Nothing.

Jamario Perry 
Rating:
5.0

This uHaul facility was very well managed and maintained. The service was prompt, efficient and very professional. I was very satisfied with pickup and dropoff.

Joseph Liberatore 
Rating:
4.0

Customer did not leave a comment.

Shanika Breeden 
Rating:
5.0

Customer did not leave a comment.

Donald Woodberry  |  First Impressions 
Rating:
5.0

Amazing customer service!

Elizabeth Bolwell 
Rating:
5.0

Samantha is kind, understanding and efficient. She is amazing!!

Jennifer Latham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Mowrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William YMowrey 
Rating:
2.0

Hire someone at the front desk that’s more professional and has less of a rushing attitude.

Cory Gregory 
Rating:
1.0

Will was extremely rude. When I walked in to return the vehicle he was on his phone and acted like I was bothering him by asking questions. I asked that he check whatever needed to be checked while I was there and he continued to type on his phone like I wasn't standing there. We get to the van and he barely leans in. I asked if everything was OK and he just threw up his thumb. The entire time he was still on his phone. I have never received such poor customer service from a business like I did from Will. I see why this business has a one star rating. Definitely will not recommend.

Tiffany Cherry 
Rating:
3.0

Customer did not leave a comment.

Cheryl Johnson 
Rating:
5.0

Samantha and William are absolutely great. Thank you both so much for everything...

TAMARRA Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Jenkins 
Rating:
5.0

Woman at front desk was very helpful and accommodating 10/10

Anthony Greene 
Rating:
5.0

Customer did not leave a comment.

Sovanchamrean Yos 
Rating:
1.0

Terrible Customer service as stated in the last comment section Customer Service was very bad!!!!

DAMIONE WEST 
Rating:
1.0

The customer service was very bad at this Uhaul I have never experienced such disrespect mis treatment and racism was displayed by the white lady who opened the store at 7am.

DAMIONE WEST 
Rating:
3.0

The young man that works there is not very professional at all. He needs some lessons in customer service

Lisa Baker  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Zakia Byerson  |  First Impressions 
Rating:
2.0

Truck maintenance. The alignment was off and the roof was leaking a good amount of my furniture became wet.

Christian Richey 
Rating:
5.0

Customer did not leave a comment.

Jeanie Zelinsky 
Rating:
5.0

Customer did not leave a comment.

shaban hafez 
Rating:
4.0

Customer did not leave a comment.

Carolyn Meadows 
Rating:
4.0

Customer did not leave a comment.

KENNY GALLOP 
Rating:
5.0

This is the best place in this area. Friendly staff and good prices.

Joseph Avery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah Sawyer 
Rating:
5.0

Customer did not leave a comment.

Richelle Mckinney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KWAME EDUSEI 
Rating:
4.0

Customer did not leave a comment.

Benito Casango 
Rating:
3.0

Dropped off the equipment but did not receive a receipt for drop off for two days.

James Abbott Jr 
Rating:
5.0

Customer did not leave a comment.

Yolanda Brown  |  Overall Experience 
Rating:
5.0

Very Helpful.

KEITH COMBS 
Rating:
5.0

Customer did not leave a comment.

Jalen Parham 
Rating:
3.0

Trucks needs cleaning..fueling ,more available. On trucks time out for the price.

Blanche Felton 
Rating:
3.0

Customer did not leave a comment.

DAMIEN RICARDO PORTER 
Rating:
5.0

Customer did not leave a comment.

Joseph Avery  |  First Impressions 
Rating:
3.0

The white customer service representative was rude in tone and how she approached me during the drop off process. Which was surprising because the previous day she was warm and friendly. However during the drop off process I arrived two hours early and before I could get out my vehicle she was at my door demanding the truck rental key. Furthermore she came back to my car and did entire transaction at my vehicle after I said I would be in momentarily!!!! she was aggressive in tone and body language. Sir William was a pleasure during the whole process and he was professional and displayed excellent customer service and problem solving skills.

Crystal Abrahams 
Rating:
3.0

Like in my unit doesn’t work and worker said most don’t… it’s literally a lightbulb you can’t even keep on so I can’t even see inside my unit without me having to purchase and bring a light in.

Ian Plouff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARAANN BLACKMAN 
Rating:
5.0

Customer did not leave a comment.

Pam Keener 
Rating:
5.0

The manager was very professional and friendly

Anthony Harvey 
Rating:
5.0

Samantha and her other employees are great. They were very helpful and very well versed. I will ALWAYS recommend this U-Haul as long as Samantha and her staff are here. They were great. I will definitely rent here again for my next move.

Sherry Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mikeem Brigman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arlina Stephens  |  Overall Experience 
Rating:
5.0

Ms. Samantha has always been friendly and fair with me. She is one of the few bill collection calls I look forward to answering. I hope she continues to keep up the good work with U-Haul.

Chris Watson  |  Overall Experience 
Rating:
5.0

Ms Tumminello was awesome. Very kind and knowledgeable. She handles pressure very well. She had several clients and made each one comfortable with the experience.

Yardley Butt  |  First Impressions 
Rating:
5.0

Good job, Sir Will

Karamoh Sesay  |  Overall Experience 
Rating:
5.0

Samantha was AWESOME. She's so polite and friendly and very knowledgeable. I will always use U-Haul as long as she's here.

Sherry Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mikeem Brigman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rachel Scott  |  Overall Experience 
Rating:
5.0

The manager at this location Sam, is amazing. Very helpful and knowledgeable. I will definitely recommended this uhaul location

Erica Brown  |  Overall Experience 
Rating:
5.0

Professional and friendly

CALVIN WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melinda Aviles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Genevieve Fox  |  First Impressions 
Rating:
4.0

Front parking lot is small. It took a while to get checked in but the clerk was busy.

Sharon Silva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Xuan Nguyen  |  First Impressions 
Rating:
5.0

Ms. Samantha was absolutely fantastic. Very friendly, personable and accommodating.

John Addaman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Williams sr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chasity Holland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MONIE STOKES  |  Overall Experience 
Rating:
5.0

Thank you

Akoma Love  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Bowen  |  First Impressions 
Rating:
5.0

Highly recommend! If there are any issues management will definitely make sure they find a solution. Very friendly and passionate about helping others. Thank you Samantha !!

Jeanara Frederick  |  First Impressions 
Rating:
1.0

I didn’t ask to have my things removed. It’s baffling that no one reached out about an auction when normally there is communication from the store Management Samantha. So I am very frustrated with uhaul at this moment. I’m a single mother of 3 and all I had was in that storage. So now where am I to get anything once I move in ? I won’t have any money to get any new things. So uhaul I will not recommend at all !!

jeanara frederick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DORIS HAMILTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

glenna sullivan  |  First Impressions 
Rating:
4.0

It was accommodating to my needs

Letitia Burgis  |  First Impressions 
Rating:
5.0

Ms. Samantha Tumminello assisted me with great customer service.

Shavee Banks  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Juan Ramirez  |  Overall Experience 
Rating:
5.0

Friendly staff and cost effective pricing

Brittany Ramirez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teranda Kearney-Skinner  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paulette Strawbridge  |  Overall Experience 
Rating:
5.0

Samantha is the best and she makes sure you are well taking care of.

Tekela Brown  |  Overall Experience 
Rating:
1.0

The employees were very rude needed more storage time however I simply refuse to support any establishment that allow their employees to be as rude as the one person I experienced . Didn't get his name but I will say in describing him only because everyone needs to stay clear on this individual. He is on the heavier side wears glasses bushy hair and rude. My first time using a storage and oh boy 2 months was long enough only do to that fella smh.

VANESSA PARKER  |  Overall Experience 
Rating:
5.0

Very great customer service 👍🐕‍🦺

Eric Boadu  |  Overall Experience 
Rating:
5.0

The unit was easy to access and the facility was always clean and we'll maintained. Samantha was very helpful with addressing all of my concerns. They even places a lock on my unit when forgot to lock it over the Christmas holiday.

Thurman Wilson  |  Overall Experience 
Rating:
5.0

Samantha was simply amazing. I knew from the customer service via the phone conversation before I arrived that it was gonna go easy breezy. She has spunk and makes you feel like your her first & only customer of the day. She was very helpful and engaging. I rent my storage from this location and I suggest you do too

TYECHA WRIGHT  |  First Impressions 
Rating:
4.0

The agent was a bit stale. Otherwise no issues

Lori King  |  First Impressions 
Rating:
5.0

Great help, and staff was excellent

juan reese  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karamoh Sesay  |  First Impressions 
Rating:
3.0

Personal visits were fine but 45-50 minute wait times on the phone make doing business with U-Haul very difficult. Twice after holding that long, I was hung up on! This has been a common problem during all my dealings with U-Haul. If I ever move again there had better be an available unit nearby.

Elaine South   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

INGRID CORPREW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrence Webb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LETICIA SMITH  |  Overall Experience 
Rating:
5.0

Staff was very helpful and provided the best assistance

Sharise Langley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOE COLUZZI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Soper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis Williams  |  First Impressions 
Rating:
5.0

Muy amable y un buen servicio

Wendolyn Mateo  |  First Impressions 
Rating:
5.0

Sammy was awesome

Kyle Ahlers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latricia Sandidge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred Cross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH SILBERHOLZ  |  Overall Experience 
Rating:
5.0

Samantha was very helpful, friendly and informative. Our experience there was a good one. We will definitely use you again

Lyn Sermons  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Norman Bleech  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamillah Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Schmakel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

M Begovic-NVR  |  Overall Experience 
Rating:
5.0

I have no further comments at this time

ANDREI DOUCET  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patty Murphy  |  Overall Experience 
Rating:
1.0

Staff very rude left message for manager to call never received a call UNACCEPTABLE

KIMAN REID  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Artincy Hobbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allinez Ricks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Duane Monroe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann Bond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann Bond  |  First Impressions 
Rating:
2.0

The clerk on duty was so rude I will NEVER recommend this location. I called manager of course she did not return my call

KIMAN REID  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Antwain Carey  |  Overall Experience 
Rating:
5.0

Great customer service Sam was very helpful with my situation

Isabel Martell  |  First Impressions 
Rating:
5.0

I HAD a Great experience with Ya'll

Reggie Bullock  |  Overall Experience 
Rating:
3.0

The website is difficult to use and every time I call in, I'm the twelfth caller in the queue. I've been hung up on twice, no one returns my calls, referred to an office in South Carolina, even though we were looking for a place in Virginia, the list goes on and on. UHaul needs to step up it's game.

Elaine South   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Root  |  First Impressions 
Rating:
5.0

I have no further comments

ANDREI DOUCET  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Sutterluety  |  Overall Experience 
Rating:
5.0

The manager is freaking awesome! I love her energy!!!!

Shirronda Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patty Murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

audrey grabowy  |  Overall Experience 
Rating:
5.0

I have had my storage unit for a number of years and I have never had a problem. At the time of closing my unit I met with the manager she was extremely nice, very polite and concerned that all my needs were met, I appreciate that !!

CHERYL ABRAHAM  |  Overall Experience 
Rating:
5.0

Awesome experience!

Ramel Williams  |  First Impressions 
Rating:
5.0

Samantha was thorough and very friendly. I would def recommend this storage or rental facility to anyone!!

Roberta Mccauley  |  First Impressions 
Rating:
3.0

Staff was friendly but not helpful. Free month of storage has conditions. We had to pay for it plus buy the required unit lock. Not happy at all!

Elaine South  |  First Impressions 
Rating:
5.0

Only problem I had was when someone parked the Uhaul truck in the lane I was in when I was leaving. When I explaining to the gentleman in the office he said I had to back up. Myself and my my mover had to drive backwards down the aisle in order to get out. When all he had to do was tell the person to move the Uhaul truck to allow for others to get out. But Overall it was great.

KAREN MITCHELL  |  Overall Experience 
Rating:
5.0

Samantha was very very helpful kind and had awesome Customer Service….. Thank you

Shavonne Samuel  |  First Impressions 
Rating:
5.0

Samantha was a great help in our transition down to va from my. She made things very easy. I would highly recommend

JUANITA Handy   |  Overall Experience 
Rating:
2.0

Experienced roaches and staff level of service is subpar.

Angela Hollowell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAPHNE BRABSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Adams  |  First Impressions 
Rating:
1.0

The manager Sam was very rude and I would never rent from that location!!

Andrea Jackson-Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duane Monroe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan Manetzke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Canady  |  Overall Experience 
Rating:
5.0

Everything was great, just didn't like the increase every year

Laverne Hardy  |  Overall Experience 
Rating:
5.0

Samantha is great to work with and demonstrates excellent customer service.

Tonya Butler  |  First Impressions 
Rating:
5.0

Everyone at this facility was Awesome!! Especially Samantha. She was such a help for us and we really appreciated her kindness. We are from out of state but I never worried about our storage! Thank you!!!

Barbara Reiss  |  Overall Experience 
Rating:
5.0

Samantha was very helpful and always very nice.

Catherine Butcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Lawrence  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet Lawrence  |  Overall Experience 
Rating:
5.0

Sam is the BEST. Customer service is a BIG deal and Sam has excellent skills and makes people feel special and valued. Thank you Sam for being amazing and know for sure I am happy to recommend UHAUL to friends and family because of my experiences with Sam. THank you!!!!!

Tonya Love  |  Overall Experience 
Rating:
2.0

The facility and the staff were OK enough. The problem was with the lack of discretion with their billing reminder system. We had a death in the family soon after we packed the unit. I had not yet set up the auto pay and missed the first payment by a few days. Instead of sending me a friendly reminder, they mailed a very threatening past due letter by way of my neighbor whom I had assigned as our reference. I was terribly embarrassed and mailed a check immediately BUT before it arrived they sent the neighbor a SECOND letter onkly a week after the first letter, with NO comparable letter to me. I was now very ANGRY as well as doubly embarrassed at this very unnecessary move on U-Haul's part. I called the local office and complained and assured them I had just mailed a check. The lady showed NO empathy at all and flatly explained it's company policy. I called corporate and they said someone will be contacting me shortly. It's been five months and I'm still waiting. NEVER NEVER MISS A PAYMENT for U-Haul storage - not even by a few days!!! U-Haul really hates that and will immediately come after you and your reference person with threats.

Orlen Stauffer  |  Overall Experience 
Rating:
5.0

My overall experience has been EXCELLENT!!! Your UHAUL store has been there in my unforeseen storage need. They have/had the the BEST Customer Service and more than exceeded my expectations for almost 8 years. I cannot thank you guys enough. I would highly recommend your business to my family and friends. Keep up the AWESOME job and GREAT Staff support!!! Again, thanks for during business with me!!! Mr. D. Turner

DAREN TURNER  |  Overall Experience 
Rating:
5.0

Samantha was a breath of fresh air. She was professional, thorough and funny. Excellent customer!

Cynthia Ross  |  First Impressions 
Rating:
5.0

Sam is AHH-MAZING!! My experience with her has been nothing short of professional with humanity. Please be sure to keep her informed of all opportunities for her growth with Uhaul. I would love to stay in touch with her as a friend.

Daphne Gaither  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomaszina Jordan  |  First Impressions 
Rating:
5.0

Great place and people

Scott Sledge  |  Overall Experience 
Rating:
5.0

Sam was warm, welcoming and informative. My van rental experience was seamless and I am glad I also chose to rent a storage unit at this location.

Karen Wells  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paula Larry  |  Overall Experience 
Rating:
5.0

Great service at fair market value

Glen Woodward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Tillery  |  Overall Experience 
Rating:
5.0

Samantha is awesome. She went way above and beyond to help me get my motorcycle into a storage unit because I was moving to Florida and had to come back for it later. She is the kind of employee/coworker I wished I had more of in my line of business. Keep this one or others will.

GREGORY HUNTER  |  Overall Experience 
Rating:
5.0

Samantha was awesome! Had such a great experience with her! Definitely will recommend sending people her way! Y’all got a A+++++++ person there! Don’t ever lose her!

Shelby Mundaniohl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billie Masoka  |  Overall Experience 
Rating:
5.0

Samantha is AWESOME!!! Had such a great experience thanks to her!!!!! Definitely WILL recommend to anyone who needs to either rent a truck or a storage unit to see Sam!

Shelby Mundaniohl  |  First Impressions 
Rating:
5.0

Great experience from GA and VA. I would highly recommend and tell my family and friends about using.

Paula Larry  |  First Impressions 
Rating:
5.0

Great and Friendly atmosphere.

Edward Wise  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Turner  |  Overall Experience 
Rating:
2.0

The entire Uhaul experience was horrible from start to finish. I moved from Florida to Virginia, made a reservation online, then spoke to a rep on the phone to be sure everything was in line. I rented a truck and was offered a free month of storage with my rental so I accepted and requested that I return the truck at the same place as the unit, a 10 x 10 climate controlled unit. I stressed climate control and was assured that my unit was reserved. When I got here, the unit was a 10 x 15 NON climate controlled. The manager was very snooty and insisted that I had reserved it and no cc were available. I had to leave my stuff here for a few months as I was in an accident. I just spent $250 to move my things to a different storage facility because my things were filthy, water had gotten in and mildew was on some of my furnture. There were also tons of dead bugs in my things. I rented a truck from this location to move - arrived to find they had cancelled because I was not there at 8 am. I told the (again) very rude and condescending manager that I was not made aware that I had to be there at 8 and she was short, cut me off, insisted that her employee said that, lectured on and on. Absolutely zero customer service. Turns out there were other trucks available, she could have apologized for the misunderstanding and made for a positive experience. I would not recommend at all. There are plenty of other storage facilities around here. For the record, the other employee was very polite.

Julia Yarbrough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Lumadue  |  Overall Experience 
Rating:
3.0

Most staff member s we nice and helpful. One was not.

VEDA AMANDA HARRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Stevenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK MARCHETTI  |  First Impressions 
Rating:
5.0

Awesome!!!!

Michelle Dumorrocco  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda Paul  |  Overall Experience 
Rating:
5.0

Very Helpful and Courteous staff...always clean and well kept surroundings

Sarah Jones  |  Overall Experience 
Rating:
5.0

Samantha was wonderful! Very kind and helpful over the phone, would definitely recommend!

Adrienne gantt  |  Overall Experience 
Rating:
5.0

The staff is great! It’s not climate controlled but the cleanest I’ve seen. The staff really takes care of the place which makes me feel comfortable having my things there.

Shirronda Jordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Hendricks  |  Online Move In 
Rating:
5.0

Extremely friendly service. Loved the customer attention.

SCOTT EPPERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Soper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES WINSLOW  |  Overall Experience 
Rating:
5.0

Thank you for your help and Service was very much appreciated

Gardeen Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lamont Johnson  |  Overall Experience 
Rating:
5.0

The people are very nice here! Glad I chose to use this facility.

RHONDA DAIL  |  First Impressions 
Rating:
4.0

Nice, friendly staff. Too expensive......

TORRENCE WILLIAMS  |  Overall Experience 
Rating:
5.0

Great Service, Very Knowledgeable, Kind & Friendly

Tramaine Ramsey  |  First Impressions 
Rating:
5.0

Easy access. Nice unit. Great customer service.

Jeff Winslow  |  Overall Experience 
Rating:
3.0

Nothing to say just will never use them again.

Tammy Brooke  |  Overall Experience 
Rating:
4.0

We've been using this storage for around 4 or 5 years. We had problems trying to get it moved but due to health issues, couldn't get it out. But thank God it is done!!

Pamela Griffin  |  Overall Experience 
Rating:
4.0

never a problem

Charles Odell  |  Overall Experience 
Rating:
5.0

Great service, Samantha really helped us to the maximum extent possible.

mariel remigio  |  Overall Experience 
Rating:
5.0

Sam made our experience fantastic! She is a great employee.

Shawn Hamrick  |  First Impressions 
Rating:
5.0

Never had such excellent service with U-Haul. I will highly recommend this location to anyone looking for a storage facility. I rate the customer service that Candice gave above excellent. Thank you!

Marlin Hall  |  First Impressions 
Rating:
3.0

The only issue I encountered is when you close out your account you don't get part of your payment back. My payment $165.98 was due on the 24th of November and I closed the account on December 8th .

April Harris  |  Overall Experience 
Rating:
5.0

The management staff was always pleasant and professional. The facility was clean and well maintained in my years of renting. I would definitely recommend this location to future renters. G23

JAMES AUSTIN JR  |  Overall Experience 
Rating:
5.0

Candice and Loretta were always professional approachable, accommodating and kind. They provided service with a smile, a jesture I really appreciated! Good representations of great customer service!

Mairlyn Hudson  |  Overall Experience 
Rating:
5.0

Great job

thomas cragg  |  Overall Experience 
Rating:
5.0

well maintained and professinal..

CALVIN WILLIAMS  |  Overall Experience 
Rating:
4.0

Easy checkin and out of facility however access hours should be longer especially during the summer months. Friendly staff.

Angela LaMaupin  |  Overall Experience 
Rating:
5.0

Great experience and would recommend

Danielle Moore  |  Overall Experience 
Rating:
5.0

I’ve been with you guys for 2.5 yrs now and I appreciate the nice friendly customer service. Ill be back if needed thanks again 😀

TIAUNNA COUTHER  |  Overall Experience 
Rating:
5.0

Excellent customer service

Angelica Roman Toledo  |  Reservation 
Rating:
5.0

See above.

SHAMIKA JAMES  |  Overall Experience 
Rating:
4.0

The facility was clean and well maintained. Convenient location.

MIZELL`S HAULING INC  |  Overall Experience 
Rating:
4.0

Facilities were great. The only issue was, before move in, we reserved a unit and once we got there that size was no longer available.

Renato Idrovo  |  Overall Experience 
No reviews have been submitted for this location.

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