Customer Reviews for U-Haul Moving & Storage of South Jacksonville

7,186 reviews

5630 Phillips Hwy   Jacksonville, FL 32207
(@ University Blvd)

(904) 731-1383

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(904) 731-1383

5630 Phillips Hwy
Jacksonville, FL 32207
(@ University Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff and truck was top notch. Will rent from you again

john M. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

It was great, my ride was good but my only concern is the vehicle service light was on, otherwise it was running fine atleast for local city moving. Thanks!

FNU S. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Adam A. 
Rating:
2.0

Moved out on 4th and 5th. I was charged on 8th, 10th, 12th. Money was not refunded and nobody knew anything!

CHRISTINA W.  |  Overall Experience 
Rating:
5.0

The entire transaction from start to finish was fantastic

Steven M. 
Rating:
2.0

Check in process was clunky, U-Haul team was not overtly service focused (understatement). Could not return unused boxes without a receipt (did not have it with me) with was very frustrating. There was one gentleman that returned my Sun pass before I left - very thankful for him - he was a bright spot among the rest of the staff at this location. (apologies that I did not catch his name)

Paul K. 
Rating:
5.0

Excellent customer service

James A. 
Rating:
5.0

Mr. Jesus is a good guy! Friendly and helpful. Took about 5 mins. to check equipment.

George T. 
Rating:
4.0

Fantastic customer service

Duraid A. 
Rating:
5.0

Customer did not leave a comment.

paul L. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Make sure the vehicle is serviced. The safety warnings came on . Other than that, the vehicle and experience was fantastic.

Aaron S. 
Rating:
5.0

The employees are very helpful. A great experience.

Jeffrey C. 
Rating:
5.0

Great service very polite

Tiana B. 
Rating:
5.0

Customer did not leave a comment.

Yurii M. 
Rating:
5.0

Great people that helped us return trailer.

PHILLIP D. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

NICKOLA E. 
Rating:
3.0

Staff should know their inventory. I was making simple rental of utility dolly. Clerk tried to set up rental for wrong piece of equipment which was more expensive and actually wasn't even available at that time.

Joy S. 
Rating:
5.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA J. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA O. 
Rating:
5.0

Great experience from picking the trailer up to dripping it off. Thank you for Great service

Jay A. 
Rating:
5.0

Customer did not leave a comment.

yvette y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRES R. 
Rating:
5.0

Customer did not leave a comment.

Aracely C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

The UHaul staff were extremely nice and helpful.

Alissa B. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
3.0

Quit talking among yourselves and pay attention to the customer!

Amy C. 
Rating:
2.0

Not very customer service focused.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

alisa D. 
Rating:
5.0

I have dealt with this location several times. Always a good experience.

Christopher B. 
Rating:
5.0

I answered "N/A" above to the location but I never actually went _inside_ the location (although it did look nice from the outside). A gentleman approached me as I was existing my car and took car of the entire return process right there. In/out in less than 5 minutes. By far the easiest rental return ever - and I was in a hurry, so thank you!

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Adam W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackson T. 
Rating:
5.0

Customer did not leave a comment.

ALDRICK W. 
Rating:
5.0

Customer did not leave a comment.

ARNALDO B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Needs better customer service

Richardo P. 
Rating:
5.0

Increase the staffing.

erma H. 
Rating:
5.0

Customer did not leave a comment.

Donill S.  |  First Impressions 
Rating:
5.0

AJ was so nice and had great energy and his coworker D she was a wonderful help the help me clean up customer service very bad mix ups

Juama I. 
Rating:
3.0

Staff was at that location was helpful but having to go across town to pick up a truck was unacceptable and then having to bring it back to this location was also unacceptable

Christian R. 
Rating:
5.0

I hate moving. But u-haul was absolutely a 109% positive experience, every person every phone call - 5 stars!!!!!

tony B. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

LORIA H. 
Rating:
3.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Customer did not leave a comment.

stanley E. 
Rating:
5.0

Customer did not leave a comment.

Brady D. 
Rating:
4.0

Customer did not leave a comment.

randy H. 
Rating:
5.0

Tire was bad.

Timothy K. 
Rating:
3.0

I received a UHAUL with a mirror that was detached and lying on the hood of the car. Instead of being able to pick up the vehicle and simply take it to the next location, I had to wait for roadside assistance to fix the mirror. Just as I contacted roadside assistance and waited an hour for them to fix it, so could a person at UHAUL before they rented it to me. The battery on the UHAUL also died the day before I brought it back and I had to wait 45 minutes for a jump. The battery light came on a few times when I crank it up as well.

Diara R. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
1.0

My experience wasn't good at all after I found out later that I didn't get 418 like we had spoke about after the lady showed me one in the back the size and then there was one in the front the same size so I told her I wanted the one in the front. I felt more comfortable with being up front. By this being my 1st experience when she showed me the unit it was up and open as well as the one up front so I didn't know that they hadn't closed it out. I thought she they were up and open they were available. I didn't realize the other lady had given me 416 instead of 418. I didn't put my stuff in there until a week later and the gate was open. I swept it out and put my stuff in. I was having a problem where it wouldn't go all the way over so I pulled it where I could put the lock in not knowing it had to be forced all the way over. I had a bad feeling. For some reason the storage kept coming to my mind. But I'm thinking no one would bother the storage right in the front. When I went back something said see if it will come up with out removing the lock. I was so hurt because a lot of my items were gone. I have insurance but I didn't think I would have to worry about it being there. How I found out I was in the wrong unit when I tried to get in with my code it wouldn't work and that's when they told me I was in the wrong unit. I have learned that for now on even if your speaking with someone make sure they give you what you are talking about. I lass a lot that wasn't mine that I have to pay for. You need to have the people show you how to lock the storage and they need to be oiled. The lady came out after I showed her the lock and had to put force behind it to get it all the way over. When I came back another time her and someone else was out there and she said someone else did there storage like you and she added another lock to it. When I talked to the manager she was saying that they had been cleaning out storage units and putting stuff in the garbage. But I told her some item were taken not all. Every time she said something I still had something to say due to what she was saying didn't make sense. It was over 5000.00 worth of men items name brand real taken and my Christmas presents taken (clothes and shoes). It made me feel like it was the staff. With the lock on and at the front of the gate. What's really going on. The males staff was helpful and the young lady was helpful but the manager was trying to sweep it under the rug. The lady that helped me in the beginning I haven't seen her anymore. Her mother was ill. Care more about your customers making sure they know how to open and close the storage. They did a walk through when I left it should have been done when I came back then it wouldn't have been no confusion. I moved my stuff that was left into 416 and out of 418 then I reythat they are empty when they are closed. But I only seen open and empty. So that's how I thought it would be.

DEBORAH J.  |  Overall Experience 
Rating:
5.0

Great service only issues was AC was not working in the rental truck

James B. 
Rating:
4.0

Thank yall

Jacorey F. 
Rating:
5.0

Great service and friendly - exceeded my expectations

David F. 
Rating:
1.0

Terrible customer service scammers getting people money Scamming awful place be aware don't pay cash. Terrible customer service

Marisol W. 
Rating:
5.0

Great Uhaul crew!!

David M. 
Rating:
5.0

Customer did not leave a comment.

LATONYA W. 
Rating:
4.0

Thanks so much

JERMAINE B. 
Rating:
5.0

Truck was in good shape. Did what I needed it to do.

DAVID T. 
Rating:
2.0

The gentleman who handled our reservation was polite and nice, but spent time telling us about his side business. Not a big deal, but not what we were there for that afternoon. The most offensive thing was another employee who showed up around 1:30pm, had a head band on and braids in his hair... absolutely stinking of weed/marijuana!! We were 3 or so feet away from him and we were overwhelmed with the smell. And, while there, he was talking gibberish stuff with us about St. Augustine that had nothing to do with us or the truck we were renting. Scary that an employee is allowed to come to work who is high on drugs!!

Joseph L. 
Rating:
1.0

U-HAUL representative caused a big crack to the bottom of my car. And as a prouve, the supervisor had to change the paperwork for the first trailer that damaged my car. The representative lady who went to the bottom to my car saw it and told me about it. Even if the supervisor asked the representative to take a pictures. The representative was only asking for TIPS. No body was focusing in my safety at all. The front drive tire wasn't secured at all. Instead of doing business with the company that we all love, now I have damaged car that needs to be fixed!

abderrazzak E. 
Rating:
1.0

Poor communication and customer service. Drove vehicle a total of 25 miles. Stopped at gas station less than a mile from store and put in five gallons. Returned the vehicle on time with fuel gauge above where I received truck. Staff asked if I had refilled gas. I advised I did. Receive bill later that day and had a $60 charge for having to put fuel in it. Claimed it needed an additional five gallons. Staff never told me they felt fuel was short. When I went back to store they claimed their system would not allow them to view receipt. They stated I needed a picture of the gas gauge reading at drop-off. I told them I could not provide since I was never advised the attendant felt it was too low. Check your bills because they seemed to polished at pulling off this rip-off.

DOUGLAS O. 
Rating:
4.0

My cashier was nice and professional.

gwendolyn M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

The office was immaculate and very professional and pleasant staff. Very happy we chose U-Haul.

Lindsay B. 
Rating:
5.0

Customer did not leave a comment.

Drew P. 
Rating:
5.0

Outstanding service

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Justin E. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Rickey M. 
Rating:
5.0

Everything is fine. Speedy an curtiious

frank L. 
Rating:
5.0

Customer did not leave a comment.

tumeeka B. 
Rating:
1.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

AJ & Danielle are great folks, do what they say they are going to do and have great customer skills.

Ralph E. 
Rating:
5.0

Customer did not leave a comment.

Latrica J. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

El vehiculo en general estaba bien, pero no del todo limpio por ésto al momento de recogerlo indiqué que no estaba limpio. Lo entregué limpio. Gracias

carmen M. 
Rating:
1.0

We usually use Penske. They always have their trucks ready. But U-Haul was a better price. So we went with U-Haul. Didn't have all my stuff ready. Who I talked to on the phone. To set everything up. Didn't communicate with the site. Just a very bad situation.

james M. 
Rating:
4.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Love the guys that work here. They're super helpful and welcoming.

Roberto G. 
Rating:
5.0

The Location very good. The equipment I had was old and had a broken light in the back and turn signal on left side was intermittent. It was determined to be a wiring problem. Should have been fixed before I left

Stephen F. 
Rating:
2.0

The only difficulty I had during my move was with anything that was in the hands of uhaul. I'm not going to list everything here as I've spent enough of my time (and money) dealing with this companies poor capabilities. You cost me countless hours and we'll over $1000 to fix problems you created for me, I will not be back.

vincent S. 
Rating:
5.0

Customer did not leave a comment.

yarissa G. 
Rating:
5.0

Customer did not leave a comment.

dale G. 
Rating:
5.0

Excelente servicio

elkin F. 
Rating:
3.0

Sorry I made a mistake

John K. 
Rating:
3.0

The drivers seat cushion was detached from the frame, the window/door seals were shot making a loud wind sound, the check engine light came on. The interior was clean but the outside was all scratched up with peeling paint. The employees were polite but your app stinks.

BRIAN M. 
Rating:
5.0

Great

Jean P. 
Rating:
5.0

Customer did not leave a comment.

Steve W.  |  Overall Experience 
Rating:
3.0

I expected the truck to be loaded with the supplies I pre-ordered.

James L. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Very good

stefanidis S. 
Rating:
2.0

Equipment was never logged in as returned and a promised email receipt was not sent

KEN H. 
Rating:
5.0

Customer did not leave a comment.

LANNY W. 
Rating:
5.0

Customer did not leave a comment.

destinee j.  |  First Impressions 
Rating:
4.0

Good

Johnnie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wallace and Barbara P.  |  Overall Experience 
Rating:
5.0

Their prices were very competitive. The people were very nice and accommodating. I would recommend them to a friend.

Todd N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tazwell s.  |  Overall Experience 
Rating:
1.0

Layout of the tractor trailer loading area for U-Haul boxes via forklift is directly in front of access gates to units. 6+ times I got stopped either going in or out for over 30 mins.

Matthew C.  |  Overall Experience 
Rating:
5.0

Other than the line having to wait. Once waited on Day and AJ provided the kind of service and assistance that I needed. Thank you again Day and AJ.!!! Yours Too Ms. Denise Cooper-Parker

Jacquline P.  |  First Impressions 
Rating:
5.0

Excellent customer service and very professional

ShuKena C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

OLIVIA C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shawndranae M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanisha J.  |  Overall Experience 
Rating:
5.0

The staff at the facility were excellent

Megan B.  |  Online Move In 
Rating:
5.0

Loved this location great employees

MICHELE A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Troy R.  |  Overall Experience 
Rating:
5.0

Danielle and her team were very accommodating and professional. Thank you for getting me in a unit so quickly.

WANDA W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bill T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATONYA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnold P.  |  Overall Experience 
Rating:
5.0

Danielle the gen Mgr was excellent

Waymond W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESTINY M.  |  Overall Experience 
Rating:
1.0

I would never go to this location again other then to return a vehicle. If you need to go in the building or deal with the people in the building be prepared to be frustrated. After checking out of my unit two weeks later I got a notice I was about to be billed for another month. Had to call and have them walkout and see the unit was empty…again. Bad service.

KELLY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephanie J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shadia G.  |  Overall Experience 
Rating:
1.0

Someone stole items from my storage

yolanda s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony G.  |  First Impressions 
Rating:
1.0

Had 26 ft truck and received a small storage unit..the code never works to get in..press the intercom and no one answers..have to walk back into the building to have someone open the gate every time I go in

Karen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

acquanetta p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keaundria G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ivan w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

scott s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MArk C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda H.  |  Overall Experience 
Rating:
5.0

WaS VERY HELPFULL

Guy D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barrett R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ivan w.  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly. I would definitely use this location again for my moving and storage needs.

Dawn H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ELMER N.  |  Overall Experience 
Rating:
5.0

The Uhaul of South jacksonville location is probably the best Uhaul I've ever been to. Every staff member up to the GM was amazing and helpful. Would absolutely recommend and look forward to continuing to work with them

Cody T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janeisha w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chase D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alnita M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD T.  |  First Impressions 
Rating:
5.0

Daniella the manager at this location is great to work with does everything she can to make sure we get what we need.

Rob R.  |  Overall Experience 
Rating:
5.0

Very nice people working at university and Phillips highway location.

Heather O.  |  Overall Experience 
Rating:
1.0

Staff members were very rude & unprofessional

norman f.  |  First Impressions 
Rating:
5.0

!!!

spyros s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawnna P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christian o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIRACLE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kourtney G.  |  First Impressions 
Rating:
5.0

Super group!! Helpful and very nice!!!

ROBERT M.  |  First Impressions 
Rating:
5.0

Thank very much

HAZEL M.  |  Overall Experience 
Rating:
5.0

Everything was great and easy to access. The only reason I am moving to another storage is cause I found one that was larger and cheaper.

Sam M.  |  Overall Experience 
Rating:
5.0

The girl at the counter was awesome!

PAUL P.  |  First Impressions 
Rating:
5.0

The lady with the blue hair was awesome and let us know what specials they had. She made reserving the U-Haul super easy. The guys that were working when I came in were very helpful and kind even though I was irate they remained calm and helped me work through the reservation smoothly.

Heather O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HAZEL M.  |  First Impressions 
Rating:
4.0

THE YOUNG MAN THAT SERVED THE ACCOUNT WAS VERY COURTEOUS, RESPECTFUL, AND VERY PLEASANT. IT WAS QUITE REFRESHING TO HAVE SUCH A WONDERFUL PERSON HELPING ME AS A CUSTOMER, MORE THAN I CAN SAY FOR SOME OF THE ARREGANT AND DISCOURTEOUS FRONT END REPS THAT YOU HAVE AT THAT LOCATION, SUCH AS CARLA.

kalila s.  |  Overall Experience 
Rating:
1.0

It took 4 emails to confirm my storage was closed as I was contacted for LATE FEES. I did an online move out and was still contacted. I left the unit OPEN. I WASN'T CONTACT ABOUT IT BEING OPEN OR UNLOCKED. HOW SECURE IS THAT. THAT TELLS ME IT'S ONLY FOR MONEY NOT ABOUT SECURITY . I did try to reach facility 4xs. It's a joke at this point.

Christina L.  |  Overall Experience 
Rating:
5.0

That uhaul is one of thebestone that I've been too. Thanks

Elijah W.  |  Overall Experience 
Rating:
3.0

Had reservation, when i arrived from a 400 mile drive was advised there was no reservation or space. The employee attitude made an aggravating situation worse. acted as if i was a annoyance to even inquire and i should have never even come there. After repeated polite prodding about suggestions where i could go, there was zero attempt to help,(i have other u haul rentals in the area) another employee looked and immediately found a spot. Mistakes can happen some basic customer training be helpful.

Sterling W.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful with all our truck drop off and storage move in needs. Staff was wonderful to work with and will have my future business for sure as moving to a different state is difficult enough they made it less stressful.

Katrina S.  |  First Impressions 
Rating:
2.0

Thanks for the storage,it’s seems in life there is your job then there is everyone else job you have to do for them . It gets tiresome to have to almost do there’s . I have called up and spoke to the office to cancel my storage then carry on taking funds out of your account . Don’t want to use you again.

ALLAN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio H.  |  Overall Experience 
Rating:
5.0

Great staff everyone was very helpful

Crystal C.  |  First Impressions 
Rating:
5.0

Thank you.

randall j.  |  Overall Experience 
Rating:
5.0

Derrick, AJ, and Carla were a great help and I’m glad I chose this location!!

Aisha M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Elijah W.  |  First Impressions 
Rating:
2.0

Rental agent treated me like an annoyance and seemed to try many ways to discourage me from renting and to just go away. Seemed the faster I just left the better her life would be. Others in your office seemed to recognize and were helpful. We have several places rented at this facility and a nearby one as well, we don’t need bubbly “ happy to see you” treatment, just a basic helpful attitude. The person seemed competent, maybe not aware, suggest some customer service awareness training would be helpful.

Sterling W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George A.  |  Overall Experience 
Rating:
3.0

It’s common to have rude help, but the woman at the desk wasn’t helpful and switched with another service man to wait on me, as she “wasn’t in the mood” to wait on me, otherwise the facility was worthwhile.

Toni D.  |  First Impressions 
Rating:
5.0

We were very happy. Staff and manager were friendly and helpful. Thank you Danielle🙂

Luzviminda K.  |  Overall Experience 
Rating:
5.0

The staff at this location were Phenomenal!

SUZANNE M.  |  First Impressions 
Rating:
3.0

Upon visiting and removing items from storage it was full of big bugs and spiders no vetalation which cause bad mildew on very expensive appliances and over all items and the fact that the price was gonna be raised after all of those concerns

valencia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
3.0

Feel like we were coaxed into paying another month when we didn’t have to

Joseph c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

corey h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selena P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONSUELAELLA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike j.  |  Overall Experience 
Rating:
5.0

The staff is awesome! They answer all my questions and got me in and out!

Crystal C.  |  Overall Experience 
Rating:
5.0

Lots of spiders in my storage room! Staff is very friendly & knowledgeable! I always use U-Haul for all my rentals…trucks & storage rooms.

SANDRA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rhonda e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luzviminda K.  |  First Impressions 
Rating:
5.0

You make doing business with UHaul , Painless!

JOHN B.  |  First Impressions 
Rating:
1.0

Shady business practices, unhelpful “manager”, basically a complete rip-off. NEVER AGAIN!

BEVERLY W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P.  |  Overall Experience 
Rating:
1.0

I rented a uhaul and was brought to storage rental in app.i selected phillips highway location. When I went next day it rented me a rv parking spot. I'm still mad about that Makes no sense and caused me time and stress because there wasn't a unit available there.

Eva H.  |  Online Move In 
Rating:
1.0

Worst staff and company on the planet

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruthann J.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful, Thank you guys so much.

Sheldon d.  |  First Impressions 
Rating:
5.0

Great service Danielle did a great job

keadra c.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Laci B.  |  Overall Experience 
Rating:
5.0

Our storage unit has a hole in the ceiling but we were assured that we would not be responsible for it.

Roger W.  |  First Impressions 
Rating:
5.0

The people at this location were friendly and easy to deal with ! The rest of my experience with Uhaul has been horrible! My reservation was canceled twice very poor service at your other locations

JAMES S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

martha h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATARA L.  |  Overall Experience 
Rating:
3.0

.

BRANDE W.  |  Overall Experience 
Rating:
1.0

They refunded me my storage on the 10th of march for no reason. And then after randomly refunding me they have me no time to move my vehicle, then towed it to a tow yard. They also towed my other car all on the 10th , i talked to corporate and they told me I would have time to move my vehicle and a police escort will be headed out to walk me to my rv stop. When they arrived they acted like they didnt know any thing and arrested me like i was a problem, all while I had corporate on the phone.

GABRIEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OLIVIA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LATARA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valencia H.  |  Overall Experience 
Rating:
1.0

MY STORAGE WAS INFESTED WOTH ROACHES & BUGS! ILL NEVER USE U HAUL EVER AGAIN!

Shaquoya R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard B.  |  Overall Experience 
Rating:
5.0

I've rented from uhaul many times before. Every time I only have good things to say about uhaul. That's the reason why I keep coming back. I highly recommend uhaul to all my friends and family.

Earl S.  |  Overall Experience 
Rating:
4.0

The unit itself was fine the grounds were fine the lighting could’ve been much better especially because of the area that the storage facility is in. After dark there’s a lot of commotion in the surrounding area and that really should be a paid attention to as far as Security goes and feeling comfortable being there after dark. The biggest thing that stands out and the reason that I will continue to use U-Haul storage or just U-Haul in general is the staff at that location. They were amazing. They were friendly and fun but always professional. They remembered me and waved hello when I would come in this alone made me feel like a part of the group. I felt a sense of ownership even though I was just renting. As strange as this may sound I actually felt good about going to or leaving my storage unit. Everyone was helpful from the front desk staff to some of the guys in the shop. I even left the door open to my unit one day when I was in such a hurry and wasn’t thinking. They called me right away and were so kind to take care of it until I could get there just to make sure my things were secure. This group at the U-Haul on Phillips and University deserves five stars plus !!!

DIADRE B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
2.0

Frequently blocked in or out by semis blocking the gate picking up u box containers, code entry panel inconveniently located

NICHOLAS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELPHINE B.  |  Overall Experience 
Rating:
5.0

Very pleasant and helpful. It was a great experience.

Tamera W.  |  First Impressions 
Rating:
5.0

Manager and employees are friendly my experience with them was very positive i would go back!!! thank you again

catherine t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mara A.  |  First Impressions 
Rating:
5.0

I used this store in Jacksonville about 8 years ago and it was not a good experience. The change in management and/or staff provided a completely different experience, all for the better. The technology was great as well. Congrats to that team at that store.

Kenneth B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Syreeta C.  |  First Impressions 
Rating:
5.0

Great Service!

topol h.  |  First Impressions 
Rating:
1.0

My unit was infested with roaches and spiders and everyone there failed to do anything about it. When I filed and insurance claim they told them the units have pest control which is impossible. The assistant manager opened my unit and saw for himself the infestation and still failed to do anything.

LADASIA T.  |  Overall Experience 
Rating:
5.0

Overall great experience. I would highly recommend.

Earl S.  |  First Impressions 
Rating:
5.0

We have used the U-Haul facilities for personal and business storage over the years. It makes no difference who is working, your customer service is always 5 star.

Lorenda T.  |  Overall Experience 
Rating:
2.0

My belongings had cockroaches! I’m not happy at all

AMY R.  |  Overall Experience 
Rating:
1.0

Staff poorly trained. Had me driving in circles to find my unit and they told me wrong information numerous times. Also, my vehicle was returned on full and they tried to charge me for 2 gallons of gas! Thankfully I asked for my receipt before I left. You can not directly contact that location either. It is terrible.

Vanessa J.  |  First Impressions 
Rating:
5.0

I am a repeat customer because customer service is impt. And u guys treat the C right!

Lorenda T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail S.  |  Overall Experience 
Rating:
5.0

Great place

dyamon w.  |  First Impressions 
Rating:
1.0

I moved my stuff into the storage. The area was way too tight for the moving truck to get through. Also, I tried to sell back boxes that I bought from U-Haul.. the new guy tried to help, but couldn’t get it. Then Cedric hopped in and tried his very best to help me. Then the rude GM made a smart comment about me having to leave and get the receipt.. mind you, I purchased these boxes online and had a order code. Extremely ridiculous and a waste of my time. I will never recommend or use U-Haul again because of the trash experience I have had.

Kindrea P.  |  Online Move In 
Rating:
5.0

Very great service and nice management

dyamon w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina H.  |  Overall Experience 
Rating:
5.0

Great customer service

MELVIN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff l.  |  Overall Experience 
Rating:
5.0

Staff were so helpful, courteous and so professional.

Regina H.  |  First Impressions 
Rating:
1.0

They harassed you too much when payments is due before and after due date.

Johnette B.  |  Overall Experience 
Rating:
5.0

The staff was very helpful, and friendly.

Troy P.  |  First Impressions 
Rating:
5.0

RV parking access isn’t 24hr any more that’s a bit of a problem for me but I hope that changes in the near future

TIMOTHY H.  |  First Impressions 
Rating:
1.0

I never canceled my unit. My stuff was stolen and I never received a call from you guys. May 3rd I arrived to check on my belonging and found out my unit was broken into.

dario d.  |  Overall Experience 
Rating:
5.0

Prices were fair and the employees were helpful

Paul c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mearknee B.  |  Overall Experience 
Rating:
5.0

Prioritizes customers. Warm and friendly staff. Fast and efficient.

Irene O.  |  Overall Experience 
Rating:
1.0

Their communication at the customer counter is awful. Said I was lined up with moving help but failed to tell me the customer I needed to go to a website to reserve workers. This is a very poorly run operation. I will never use this place or recommend UHaul.

George A.  |  First Impressions 
Rating:
5.0

All staff were very friendly and helpful. Especially Cedrick and Tamika (hope I got the names right!)

catherine s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAIYLER C.  |  Overall Experience 
Rating:
3.0

My unit, 527, was very difficult to close the latch. I noticed several dents above the latch like someone beat it with a hammer. I got it closed but almost asked for another unit. If you could grind open the hole The arch slides into future customers won’t have a problem. Thanks.

Thomas G.  |  First Impressions 
Rating:
5.0

The staff was very helpful and attentive to all questions that I had over the period that my personal property was stored there. Great job to everybody.!

JEFFREY G.  |  Overall Experience 
Rating:
1.0

Went in with a reservation come to find out that they gave it to someone else then put us in another unit and charged $30 dollars more ..... called customer service. The first gentlemen that I talked to was very helpful then he transferred me to another department the lady was rude wasn’t helpful at all

TAIYLER C.  |  First Impressions 
Rating:
3.0

Huge inconvenience and annoyance to day having my truck and trailer canceled for being 30 min late. Had to go across town for another only to return to that location to get my stuff out of the storage.

Fred t.  |  Overall Experience 
Rating:
5.0

Staff was excellent!!

MARK K.  |  Overall Experience 
Rating:
1.0

The customer service was so bad if I didn’t absolutely need storage and uhaul at that moment I would have left and went anywhere else. The manager was rude and impersonal. The storage area was dark creepy and unlit, I can’t believe I even paid my money.

Katherine H.  |  First Impressions 
Rating:
4.0

thanks

Mansour A.  |  Overall Experience 
Rating:
5.0

Keep it up

john p.  |  First Impressions 
Rating:
5.0

Buen día. Desde el primer día toda la gerencia y sus empleados muy amables y muy corteses. Pendientes de las necesidades y en un tiempo aceptable.

daniel V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latisha w.  |  Overall Experience 
Rating:
5.0

Increase the access hour to midnight, please.

Gameli K.  |  Overall Experience 
Rating:
2.0

My unit was dirty and had things from the previous tenant still inside.

Irene O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arianna K.  |  First Impressions 
Rating:
5.0

You all were all so helpful, polite n friendly! Thank you all so much!

bessie g.  |  Overall Experience 
Rating:
5.0

The representives were very helpful.

JEROME S.  |  First Impressions 
Rating:
1.0

Horrible

juwuan h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYANN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isa Q.  |  Overall Experience 
Rating:
1.0

The staff does not make customers a priority. The one girl is super rude. She will ask you what you need and then go help someone else - she did this to me twice. The first time I stood in line, when I needed help returning my truck she walked outside with me, then said “I need to get the form and I will be right back”. She went in to help other people and when I asked her if she was going to come back to help me she said well I have to help these people in line first, and I said I already waited for 30 minutes in that line to be helped. I had to wait another 20 minutes for someone (a guy to help me). Forget trying to call to ask 1 question, I was immediately put on hold for 10 Minutes before I could even say hello or ask my question. I had to call back 20 times before someone answered the phone, thankfully it was a manager who was able to answer my question to close out my unit. I will not be returning to this facility.

abagyil a.  |  Overall Experience 
Rating:
5.0

MS Ashley and her staff were outstanding they are always there to answer any questions on phone are in person I will continue to do business there and refer MS Ashley you and your staff are the bomb.

DENISE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MITCHELL B.  |  Overall Experience 
Rating:
2.0

For the over priced cost of the storage unit, you should be able to have 24 hour access. Miss Ashley was fantastic! She deserves a raise! Always going out of her way to make you feel welcome!!

Laurie B.  |  Overall Experience 
Rating:
5.0

I just want to say that Ashley Williams went above and beyond for me,, extremley positive and I could tell she only has thoughts of saying only yes to her customers, when I left happy I was,, you are lucky to have her!!!! Thanks again, long term uhaul customer,, mark kates

MARK K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donald e.  |  First Impressions 
Rating:
5.0

None

Mansour A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NATHANIAL W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUSHAD M.  |  First Impressions 
Rating:
5.0

I have rented a storage unit at this location for fifteen years. This positive experience was highlighted by attentive staff and immaculate condition of facilities. I will highly recommend this UHAUL to anyone requiring storage or moving. Thank You Very Much! SPECIAL RECOGNITION OF Ms Ashley Williams who returned my calls - repeatedly - and kept me informed regarding my account credit balance refund. She is a tremendous credit to your operation.

FRANCIS J.  |  Overall Experience 
Rating:
1.0

I cancelled the unit after being locked inside storage area for a half hour .Tried remote given by manager and pressed 2 at same gate then went to other gate.No luck.Pressed intercom also.Called office # Bur calls were forwarded.Poor attitude ans no apologies.Blamed the customer!

Nina F.  |  Overall Experience 
Rating:
2.0

Had a wonderful experience with u haul in Nevada. An awful one in Florida.

Kristy L.  |  First Impressions 
Rating:
5.0

The facility is in a great location and a general manager Ashley was very efficient

charles r.  |  Overall Experience 
Rating:
3.0

Do not count on anything being clean after keeping it here. The rat poison keeps the rats away, but roaches and spiders were the problem. Overall experience was as to be expected.

Ryah h.  |  Overall Experience 
Rating:
3.0

The reason for getting a storage for my truck was to be able to get my truck out anytime I needed it. However for 30 straight days the remote clicker wouldn't work. Left after my 30 days was up

Mitchell M.  |  Overall Experience 
Rating:
5.0

Over the top and beyond the call of duty service!

James G.  |  First Impressions 
Rating:
2.0

The charges are absurd. The clicker to my new storage never worked and still doesnt. I wasted valuable time waiting and getting someone to let me in and out. My truck return receipt was never discusse

diane c.  |  First Impressions 
Rating:
5.0

Great service! we will definitely use this location again! The manager was awsome!!!

April B.  |  First Impressions 
Rating:
1.0

Poor customer service, over charged for truck rental, staff unprofessional, not helpful at all

CHARLES T.  |  Overall Experience 
Rating:
5.0

...I Thank everyone very much...!

Tangela B.  |  Overall Experience 
Rating:
5.0

...I Thank everybody very much...!

Tangela B.  |  First Impressions 
Rating:
1.0

The service was ok- the experience was extremely horrible & unprofessional. I am disgusted that I paid for storage and was not able to access my belongings the next day. This location failed me.

farrah C.  |  First Impressions 
Rating:
5.0

Daniel was incredibly helpful early in the morning. He was the only one there and successfully helped myself and two other customers at the same time all with a smile on his face.

Jessica K.  |  First Impressions 
Rating:
4.0

Storage unit perfect clean and bug free. I rented 2uhaul trucks and trailers for my car. Perfect. Employees at uhaul was smart and pleasant. I couldn’t ask for more accept when I pay by phone. I would

luciloe s.  |  Overall Experience 
Rating:
3.0

Ubox

Joe W.  |  Overall Experience 
Rating:
2.0

Rented a truck to empty stirsge init. 1 day late on storage - made me pay. Never again. Paid, rented a truck, emptied unit. Understaffed, very busy. Truck would not start....what a mess !!!!

MARGARET G.  |  Overall Experience 
Rating:
2.0

My unit was supposed to be an indoor a/c unit which never had a/c running. Cockroaches were present each time I visited (alive) the facility and I was responsible for my own pest control. Staff rude

Evelyn U.  |  Overall Experience 
Rating:
5.0

Great customer service! From now on I'll go only to this location for my moving needs

Claudia C.  |  First Impressions 
Rating:
5.0

The service was great. Good job

Demeeche K.  |  First Impressions 
Rating:
1.0

The staff put a lock on one of doors tor an audit. The movers I hired @$85.00 an hour. Stood around 45 minutes doing nothing. Costing me over the 3 hours I had scheduled them for. There is much more.

kelly w.  |  Overall Experience 
Rating:
2.0

spot was 10 by 20 My cab would not even fit in that spot it's a regular car spot and then they wanted to reme a 10 by 40 which was not 40 either false advertisement they don't know how to measure

billy b.  |  Overall Experience 
Rating:
5.0

Very pleased with my local U-Haul facility. The storage unit was safe and secure and any reserved vehicles were always ready for me. The staff was very professional.

David S.  |  Overall Experience 
Rating:
3.0

I used your outside parking storage. The spaces and the drive lane are too narrow, the chance of hitting or being hit while backing into a spot is too high.

john b.  |  Overall Experience 
Rating:
5.0

Ashley Williams and the rest of the team there are very professional and do an out standing job. I am looking forward to the next time I need to move or store anything because of there kind attuide.

Ivan T.  |  Overall Experience 
Rating:
3.0

Call Center told me I would have 24 hour access, and no mandatory insurance. These two points are the reason I left. Staff at this location is always top notch.

John J.  |  Overall Experience 
Rating:
5.0

Fast service great costumer service an amazing price

chantel p.  |  Reservation 
Rating:
5.0

Ashley was amazing! Friendly and courteous.

David w.  |  Overall Experience 
Rating:
1.0

There is a serious lack of professionalism, ethics, competence, customer service, efficiency, and honesty lacking in this establishment. Do yourself a HUGE favor and go to another Uhaul location.

Reeva M.  |  Overall Experience 
Rating:
5.0

Excellent service and assistance.

DAVID T.  |  Reservation 
Rating:
5.0

Staff was always ready to help & assist with anything that was asked of them.I really appreciated that!

Charles P.  |  Overall Experience 
Rating:
5.0

perfect

james t.  |  Reservation 
Rating:
5.0

The staff is consistently helpful and supportive, and does quality work!

Kathryn M.  |  Overall Experience 
Rating:
3.0

Staff distracted and not thorough.

Norell J.  |  Overall Experience 
Rating:
1.0

To leave one guy in the store to assist that many people is unacceptable.

maurice j.  |  Reservation 
Rating:
2.0

Your facility is grossly understaffed. Waiting time is runs from excessive to forever, for example it took over 45 minutes to just turn in my remote for the storage. This is unacceptable.

RAY U.  |  Overall Experience 
Rating:
5.0

For all the years I stored my boat there - it was a fantastic experience from day one!

KIRKLAND A.  |  Overall Experience 
Rating:
4.0

Not sure if I was supposed to have given them my lock since I did pay for it when I got the storage.

Ashliegh L.  |  Overall Experience 
No reviews have been submitted for this location.

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