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Anthony M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Sioux City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great help at front desk.
James H | Online Move Insee above
George KAll good very nice location and facility.
Kenny lPerhaps have a couple people manning the counter in the early morning- Mr. T Swade did an awesome job of opening the business but there were too many people for one guy, he did great and we are satisfied with his service for us, treated us professionally and as quickly as he could and answered all my questions with knowledge!!!!Thank you kindly!! Trish and Robert H.
Robert HThe young man who assisted me was exceptionally friendly and courteous.
tom lThis storage facility is an absolute unit!! Great accommodations and wonderful service from the front desk. Halls were always in spectacular condition. And always a friendly smile when I came in the front door asking for help. Lisa was a joy to speak with and did a great job explaining the security operations. I absolutely loved my experience here and will recommend to my friends.
Collin S | Overall ExperienceI only put no on the well maintained equipment because the front end on the truck clearly needs some work. Other than that everything was great.
Brian SI have unmet expectations here. 1. I pay extra for an a/c unit, but last summer, it was hot every time I went there. 2. This week, I was told I would not be charged a late fee, because my cc was turned off for fraud over the weekend. But I was charged a late fee. 3. The light over my unit has not worked for more than 6 months. 4. My experience with the online uhaul payment site has shown a lot of room for improvement. When I set up payment in the online acc management, the information did not transfer to the facility. I no longer bother with it. The staff is lovely and very friendly. The facility, while run down, is kept very clean.
Kathleen R | Overall ExperienceVery glad I made the call there, to see if they had a trailer I needed! Courteus , friendly employees!!
cathy sThe gentleman that helped us check out made sure to not forget us after hoping the other customers to come out and hook our trailer up and when we got back he was right on helping us unhook it again. He's amazing
KAYLA SReserved a truck with a ramp. Didn't get one. Disabled lady now has to load furniture and appliances alone without a ramp. Please explain why 2 trucks and shitty customer service is closing in on $1000? I'm losing $5500 worth of appliances and furniture because they screwed up my reservation. I have to drive an hour out of my way to deal with that office because I was again lied to about the existence of trucks half a mile from me. Trucks with ramps. Man at the Gordon drive location blamed me for the reservation when I cannot rent anything BUT a truck WITH a ramp. I'm out rental money and $5500 in household goods.
Michele BVery good
ali aNothing everything was done amazing
Andon DThe 24/7 pick up process sucks!!
JOSHUA CGreat staff and I love their sense of humor. I will be back the next time I need storage or to move.
Kelly W | Overall ExperienceGood experience
Patrick MStaff was very helpful at this location
Mario RThank you troy. Gave me his personal number so if i had any issues. Was able to help me into a bigger unit.
Rheanna B | Overall ExperienceGreat people
lisa c | First ImpressionsMake sure people do get their refund when they are suppose to
marie oSioux City location is excellent.
Boyd ABest quality uhaul or rental location I have ever dealt with and as a retired military with 5 kids and 7 grandkids, trust me I've moved plenty of stuff. Always have trusted uhaul. This one is top notch!
Brandi BCheck tires. The rears were replaced but the fronts were pat the ware bars and the front right looked like it may have been run flat.
daniel wThis is a great location to work with. Staff is professional and eager to accommodate. You should clone Troy! He's a true asset to U Haul.
Boyd AAfter spending over 2 thousand dollars on a U Haul truck and tow, I would suggest the truck be filled with gas upon pick up and not 3 quarters of the way from Empty. Other than that, was great!
Elijher QFiguring out how much gas to add to return the truck "1/2 full" is a pain in the butt. Why not change to,"Get it full - return it full"?
Jerry BSeemed like Conner was the only one working when we got there but he handled everything great with multiple customers and the phone ringing multiple times. He had a great attitude I appreciated. This location made the process easy.
kirsten fLove it! Secure ,clean and friendly staffs
Leanne v | Overall ExperienceI was really satisfied so I can't give you any tips
Robin KThey were super rude and tried to tell me that I didn’t fill the gas gauge to where it needed to be and proceeded to charge me $46 for an eighth of a tank of gas. After I just rented their largest truck and their largest storage unit with insurance. Especially because they didn’t properly check me in. They yelled across the parking lot and asked me if I wanted my receipt emailed to me. They checked me in properly they would’ve told me I needed to put a little more gas than I had and I wouldn’t have been charged $46 for maybe $10 worth of gas that needed to be put in. Then proceeded to argue with me on the phone about it.
Erin PEverything was perfect! 1st time renting a truck and the experience was great! The people at the Gordon Drive location in Sioux City, IA were great! Very informative and pleasant to work with. I will definitely recommend them to my friends and family! ⭐️⭐️⭐️⭐️⭐️
Chris WTim was very kind, helpful, and informative. Thank you so much Tim, -DJ
DIJJON HGood and professional people to work with
alex pThe two staff members that assisted me were very friendly! I unloaded my car off of an auto transport at this location and it became damaged on one side of the car. The U-Haul employee assisting me thought it might have been the fault of the loading U-Haul employee in Ankeny, IA. I returned the auto transport and truck at this location.
Austin SThis was by FAR the filthiest truck I’ve ever rented. Inside was very dirty and the back smelled as if a hoard of cats had used it as a litter box. The smell was overwhelming. I was promised a $20 discount because of this when I spoke to the guy when I returned it and obviously by the receipt that took weeks to come I didn’t receive it. Disappointed to say the least.
Chad FCollin checked me out and Tim checked me and and they were both quick and very knowledgeable. I highly recommend this Uhaul. Very friendly people 😊
jaleisa hI should never have been given the keys to that truck. I could barely handle it. Its a miracle nothing bad happened. I will never ever ever get a vehicle that big again. Its not the stores fault. I got what was available. But damn thats dangerous.
Deidra FEveryone at uhaul in Sioux City were very helpful!!
Clyde AVery helpful
Jamie BEverything good, great customer service very pleased
DARIELA LThe outside access garage doors at this location never worked the way they were supposed to. On more than one occasion I had to park outside and walk my storage items in and out through the walk-through doors. The last 2 times I was there, I was told they didn’t work. When I used the walk through door, I found a personal vehicle, an enclosed trailer and a snowplow truck parked inside the bay. If the garage doors didn’t work, it seems that it would be impossible to get those vehicles in and out. On my last visit to move out, the enclosed trailer was still parked there, taking up 2 inside bay spaces. And a trash can with something on top was blocking another. The motion activated lights in the hallways rarely all worked as intended. And when I moved my furniture out, I found mouse feces in one of my chairs.
Erin D | Overall ExperienceHave your web site match your inventory in store. Don't have customers waiting all day for a U-hall that was reserved by your staff. Maybe next time will be better.
Kristina CDealing with UHAUL, was a very good experience. The staff was very friendly and extremely helpful. I would highly recommend the Sioux City, Iowa location on Gordon Dr.
Jacqueline M | First ImpressionsLisa Love and her staff is the greatest. Always friendly and ready to help and go above and beyond! Thanks for being there when I needed you the most!
Shawnette C | First ImpressionsVery nice and helpful. Also quick service
Jeri LAwesome crew to work with even if you're the one being the pain in the butt. Do this whisper any time again soon.
John SNone
andrew dGreat customer service at this location
Terry SThank you
MARY BPlease get vehicles with all wheel drive those bitches suckkkkkk
Ciara HThey truly do a wonderful job, especially Lisa and her husband!
Mark H | Overall ExperienceThe process at the beginning was amazing. But as time when on it became horrible. When I called the store to inform them that the trailer that I was supposed to drop off at 7 pm was going to be a little late they proceeded to charge me for a extra day with out my permission. In the end when I had my pending transaction change to the correct Amount they charged me for 2 days and did not remove the pending transaction for the 2nd day they charged with out my permission. The staff was absolutely rude about my questions and told me a manager would call and she never did
Kayley DGreat service overall
Jacinda B | Overall ExperienceThank you very good service
ALEMA G | First ImpressionsCouldn’t have found a friendlier employee
cedric m | First ImpressionsThe whole staff was so helpful and friendly.
NORMAN W | First ImpressionsHe assisted me in the office with the return paperwork, then disconnected the trailer I rented.
Marti RThe lady that helped us was amazing. She has great people skills. I would definitely use them again.
Jacqueline MPretty easy to check people in. Hired person was there and avaialble.
Rob SNot much! pretty easy to just check equipment in
Rob SFantastic location and support!
Dale DClean, fast easy.
Matt MAutomatic lighting towards the back of the facility did not come on as we were unloading our unit, but still had plenty of lighting. Just thought you might want to check into that.
James S | Overall ExperienceCollin was always helpful.
Christian I | Overall ExperienceIf not for a right budget I would not have moved everything into my home I loved being your customer always felt safe about my belongings thank you
Daymon C | Overall ExperienceEveryone was cool except the leader.
WAYLON G | Overall ExperienceGreat place to store things. Great staff. Highly recommended
mary r | Overall ExperienceStaff was very helpful and respectful.
Lanette S | Overall ExperienceThe staff at the Gordon Drive store were outstanding. Even though it was busy, Lisa took the time to ask me if everything was to my liking during my rental period, and wanted to know if there was anything that they could improve on. Of course I said no. Everything was great. Keep up the positive attitudes.
CLIFFORD C | Overall ExperienceWish I could of picked my storage
Sofia B | First ImpressionsIncredible positive experience. Ty
MARILYN A | First ImpressionsI came in last minute on Saturday night. The gentleman working there stayed late and got me set up with the perfect storage unit. He went above and beyond and deserves to be recognized.
John D | First ImpressionsI would make access 24 hours so working people with odd schedules can get in
Amy W | First ImpressionsGood experience. Will use again.
Steven E | Overall ExperienceAll employees were very helpful. Lisa makes sure you understand your best options. Place is clean and secure.
TINA M | First ImpressionsGreat customer service. Lisa was very helpful to explain options of down sizing. Facility is kept clean.
TINA M | Overall ExperienceJdkre xii hi en in
PAMELA H | Overall ExperienceI just love Lisa! This facility is the best! Always kind and helpful!
JESSICA O | Overall ExperienceExcellent service, very friendly, good pricing, lockers in great condition. My only concerns are that reserving trucks aren’t really reservations because they can be taken by anyone prior and you have to scramble and that there was some confusion as to what lockers were available and very low availability. Otherwise, great job!
Mark H | First ImpressionsJake was delightful!
Cassandra M | First ImpressionsCouldn’t ask for better
Heather S | First ImpressionsThe woman I spoke with named Brandi was very rude and hung up in my face
Yajaira A | Overall ExperienceCollin was very helpful and courteous.
CAROL D | Overall ExperienceEXCELLENT PLACE & SERVICE❤️💯❤️
Michael J | First ImpressionsLisa the manager is wonderful and so friendly!
Latasha J | Overall ExperienceThe cost is high. For the size of the unit the cost is to much.
Todd O | Overall ExperienceI don't know why anyone would go anywhere else.
Lynda A | First ImpressionsStaff more than willing to help to set up and check out. Gentleman that closed out my unit went above and beyond to help me! Thank You!
Jamie B | Overall ExperienceIf you decide to use their storage facilities, make sure that you use auto pay. I was a few days late one month and they tacked on a fee of $25. Other than that, I felt my items were safe.
Doreen M | Overall ExperienceThis second experience with the Sioux City Uhaul location went well, but only because the general manager was not there this time. Upon move in to the storage units back at the beginning of July we had an awful experience with Lisa Smith and I requested someone to contact me about it because it was less than ideal and we had done nothing wrong and didn’t deserve the way she was treating us.
Peyton H | Overall ExperienceEverything was great. We got the storage for my brother in-law while he was working out of town. He recently moved back so we did not need a place to store his item s. Great experience with u-haul.
Tito P | Overall ExperienceThink 10 is too early to close doors. I'm moving and i work days si by time i get home and something to eat it's 7 and have to be to usual by 10 would be cool if doors were open later
Jorge D | First ImpressionsKeep rocking guys and gals your all amazing keep smiling!
Barbie G | First ImpressionsI just got a job else where and my stuff had to come with me
Holly F | Overall ExperienceWe could get the door to deactivate but the door would not open. When we pushed the button to speak to someone no one answered. The garage doors are often red and won't open even there is no car in garage. A xouple of times we had to walk to the office and get help.
IMELDA G | Overall ExperienceNeed storage? Use this facility. Very clean. Climate controlled. Helpful and friendly staff.
mary r | Online Move InThe best!!!
teresa r | Overall ExperienceI don't have any complaints....I will recommend u haul to a friend or family member also I will definitely use your storage again.
RUBY S | Overall ExperienceThe employee who was working the counter inside was friendly, but the general manager of this U-haul location was extremely rude and made us feel unwelcome and uncomfortable the whole time we were moving my stuff into the self storage facility. As far as we knew we were not doing anything wrong and were moving as fast as we could to get all of my stuff moved into the storage unit but she was approaching us constantly, being hostile and mean the entire time. I’d like to be able to speak to someone about this experience.
Peyton H | First ImpressionsI had booked a storage unit and when I arrived it was no longer get reserved. I had gone through the reservation process the day prior so, I didn’t presume there would be any issues. It was an easy fix but, I had grown impatient due to the stress from moving. So, I wanted things to go smoothly. Then when returning the u-haul I was charged a mileage fee of 180.00. I had averaged the amount of miles out with the customer service rep. when booking the U-Haul when we had gone over the details of the trip. She assured me that the amount of miles covered would be enough for the entirety of the trip. It wasn’t.
Hannah B | First ImpressionsLisa the manager was so very helpful. 👏 . She was always kind and understanding.
TASHA A | Overall ExperienceLisa and Troy have been very good to me, been understanding and helpful. They definitely give Uhaul a great name!!!
rita s | First ImpressionsLove management under LISA LOVE SMITH
Rebekah S | Overall ExperienceStaff was friendly and accommodating. The hours posted were not what the staff kept as I waited an hour for staff to show up on a Thursday morning.
kristen C | Overall ExperienceGreat customer service from manager Lisa as well as all the employees. Highly recommend this location.
Timothy C | Overall ExperienceStaff was helpful and promptly assisted when needed.
pam w | Overall ExperienceLock was snipped twice due to U-Haul employee and communication issues. Nothing done to remedy the situation. The manager of the location yelled and raised her voice AT ME over the situation and then made a sarcastic remark about me not having to pay for the new lock after they snipped MY second lock and at 100% fault of U-Haul. Absolute joke of customer service and the leadership is miserable.
Scott M | Overall ExperienceThe employees were very helpful (Tom of Sioux City) went out of his way to make the experience exceptional and helpful when my unit lock became inoperable. The units were easy to access and always kept clean.
blake j | Overall ExperienceLisa and Troy were so helpful and it was greatly appreciated
Jackie M | First ImpressionsThe staff was helpful. Very clean. 24 hour access.
Roger L | Overall ExperienceI never did receive my storage due date or a call back that my stuff was ok.
Frederick W | First ImpressionsFriendly service
terrell c | First ImpressionsThe customer service was the best I’ve seen in a long time. Very helpful and answered my questions.
Missy G | First ImpressionsLisa was very amazing....
Keaundre S | Overall ExperienceEveryone was helpful, and very pleasant!❤
barbara b | First ImpressionsThey were friendly and helpful. They didn't have the size truck I was looking for but worked with me to give me a fair price on a bigger one. Instead of just saying well we dont have it like normal customer service reps. I appreciated that as I didn't need the extra space and don't enjoy driving the bigger one as they are harder to back up and eat up more gas. But they were so friendly I didn't want to go anywhere else. I assume
RAMON M | First ImpressionsThe manager does a fantastic job. Customer service is great. The facilities are well maintained and clean. It's a great place to rent storage space.
Michael K | First ImpressionsStaff went above and beyond to make my experience awesome.
Frederick W | First ImpressionsThe staff always go above and beyond the call of duty to help. The manager Lisa is the main reason that I’ve done continuous business with Uhaul. She always makes our company feel VIP!!! The customer service and friendliness is the BEST. Because of Lisa the manager I will continue to do business with Uhaul and tell others. Timothy Carter
TIMOTHY C | Overall ExperienceLisa handled my needs. She was professional and extremely kind! Uhaul is very lucky to have such a dedicated and caring employee!
Julie A | First ImpressionsNone
andrew D | Overall ExperienceThe only thing is my name sitting spelled wrong. Other wise great place
Melinda B | First ImpressionsThe store is great but dealing with corporate was a nightmare.
BRIAN S | Overall ExperienceIf it weren't for Lisa staying late past office hours, I wouldn't have been able to move in to my storage unit thanks to a UHAUL system error. Grateful for your help, Lisa!
Shelby S | First ImpressionsThey locked me out. Because the person didn't have me sign a contract. I think I should get a free month. Thar is not my fault the person didn't do there job correctly. I have 2 units I should be able to get both for free for at least 2 months. I went back to put things in it and couldn't.
Daymon C | First ImpressionsThank you Scott for all your help!
Sally W | Overall ExperienceThanks Scott for all the help!
Sally W | First ImpressionsThankyou
Isiiac B | First ImpressionsThe person waiting on me was nice and polite!! No problems at all. Storage unit was clean!!
Sherry F | First ImpressionsI have recommended uhaul storage already. I was very pleased with the facility.
Lynette T | Overall ExperienceFriendly staff. We'll lit storage unit
sarah f | Overall ExperienceIts ridiculous that between the truck rental and storages I've spent 400 dollars and cant even get access to my storage without going through a maze!!! This is the first and last time I ever use this company and I will never recommend U-Haul. The storage had junk all over the floor that I had to sweep out. There's clearly no smoking signs posted but there's cigarette butts all over the ground throughout the building.
Kayla R | Online Move InLisa and Scott were awesome to work with!
Scott N | Overall ExperienceI would never refer people to U-Haul cause they suck
juliette d | Overall ExperienceI will never ever use U-Haul for anything ever again,you better believe that I have told hundreds of people about what you did with my storage shed and it will not be beneficial for anyone here. I lost everything I owned and was mislead to believe my stuff was gone then 6 months later u call and threaten to sell my shed when I thought it was gone....
Neil K | Overall ExperienceLisa made EVERYTHING GREAT!
Scott N | First ImpressionsI have a brain injury that sometimes causes me to be anxious when dealing with new things. I have had a great
Myrtle s | First ImpressionsI only wish I could live in there. I think it would solve many homeless problems in the world. They should make it legal. Like the military - don’t ask, don’t tell. For real though, I don’t know why it would be so shocking or even wrong morally. But yeah I love u-haul storage.
NORMAN W | Overall ExperienceGreat storage facility, easy access
Darlene M | First ImpressionsThe staff ALWAYS puts the customer first! They go above and beyond all expectations when it comes to fixing all problems and finding the perfect moving solution!
DANIELLE D | First ImpressionsWithout Lisa and the gentleman with the cool earrings, I feel we would have lost everything!! I can't thank them enough for their amazing hearts and outstanding costumer service!!!!
DANIELLE D | Overall ExperienceThe staff was very friendly and helpful. They went above and beyond to not only help me but I noticed them helping other customers in a very professional way.
Michelle B | First ImpressionsLights didn’t always work. Doors worked part time. Not enough staff. Wait time usually half hour or more. Manager yelling and belittling new employee. Smoking in the storage area by staff and manager. I really hated going there. On one occasion the computer went down and they refused to rent a truck to me promised me a discount never got it. And you guys policy for not prorated rent is a rip off I paid $90 for a unit because I missed it by one day and another was 10 days.
Stuart P | Overall ExperienceI didn’t have to worry about weather damaging any of my belongings. Staff was amazing, and very helpful. I would definitely recommend this storage facility to more people.
Tate S | Overall ExperienceMy only complaint is that you need more help at the front desk, there was alot of wait time because only 1 to 2 workers at the front counter.
Rochelle S | Overall ExperienceEverything was very clean and easy to access! Staff was very helpful today especially Tina!
Lynette T | First ImpressionsLoved having a storage unit here!! I will definitely be back when I need a storage unit in the future!!
jessica a | Overall ExperienceEverything was perfect
Ahmad Z | First ImpressionsWe have always used U-Haul for any moving needs her storage. Safe clean and reasonably priced. check-in was very easy.
Tykell T | Online Move InEverytime we came to access our storage unit, the garage doors and outside alarm were out of order, making it hard and confusing to get into our storage unit. The staff must spend more time in the garage than they do in the store.
Melissa M | Overall ExperienceThis is a great place to store things and rent trailers. Was very pleased with the service and amazed to find such a convenient place to store things, worked out great for my needs. I will recommend this place to anyone needing these services.
LARRY K | Overall ExperienceLisa the store manager on Gordon dr. In sioux city, IA. Is Amazing, there is a diverence besides doing your job & listening to the customer & going way above & beyond for that customer & she does it with so patience, kindness, empathy, really words can not explain the gratitude of the customer service Lisa shows, please give her a raise & thank you & also to Mindy
amy a | First ImpressionsExcellent customer service. The building and storage unit was clean.
Carol L | First ImpressionsThe couple that is going to help me move in has Covid, so I won’t be moving in until next week. But my experience yesterday when I picked up the lock and signed up we’re great!
Shirley M | First ImpressionsIt was wonderful once I was able to check in. I could not get into my account to check in online and I try to fix the matter online and it did not get fixed at all. They were more worried about getting to the next customer then helping me.
April H | Online Move InThe move out date was 6/12/22. You charged rent again on 6/14/22. Contact was made to the storage unit and also to the home office. To the best of my knowledge, the $58+ still has not been returned.
Joyce D | Overall ExperienceI understand that business can be busy at times but the staff at the Gordon Drive facility are more often than not very helpful and prompt with their service and even if I'm just paying for my storage I have always had a good experience there.
Daniel A | First ImpressionsThe young man who helped me at the storage center in Sioux City, I believe his name was Graham Palsma, was extremely courteous, knowledgeable, and helpful. If anything, he deserves a raise!
Joseph S | First ImpressionsOverhead doors frequently didn't work
Cynthia C | Overall ExperienceThe woman that helped me was very friendly and helpful. She explained everything very thoroughly and she even did a personal walk through to show us how to get in and out of the doors and our unit. Excellent customer service!!!
CAYLA C | First ImpressionsSatisfecho con el buen servicio De la compania como del personal de trabajo.
Gerardo C | First ImpressionsI coukdnt get in my unit for 6 days i had emails for confirmation and a confirmation number. Noone could tell me what was wrong just that all the paperwork looked good.. frustrating
Kelley K | Online Move InWent to rent a storage unit. The site manager helped us. Went through the whole process and even rented a u-haul truck to help our move to storage. Something told me to check the unit before we left to pack up our storage belongings - and I’m so glad we did. We were rented an “In Use” and “Red Tagged” unit. We went back to the office and manager let us know they didn’t have any other units in the size we wanted. During the whole “renting” process the manager was in a hurry which led to many typos that we had to point out multiple times. Manager admitted he needed to slow down but still rushed through our whole process. The site itself seemed great and we’re really bummed that we weren’t able to find a unit that fit our needs. So needless to say, we rented a unit and truck, just to turn around and cancel everything ten minutes later.
Alexis A | Overall ExperienceStaff was friendly and helpful.
Zac D | First ImpressionsThere was a pile of dog poop outside the main entry on 01/29/2022. Also chips laying in the main aisle. But only one person working so didn’t really have time to do much.
Timothy W | Overall ExperienceVery nice and greatly appreciate the carts available to help load and unload items!
Cynthia D | First ImpressionsThe gentleman that helped us was so great & helpful! He helped brought light & a reminder there is still good in the world. Thank you for having such a kind employee that brings smiles to faces!
Emiley K | First ImpressionsOnly complaint is the overhead door did not open to allow which would have been nice for unloading in the cold temps.
Robert E | First ImpressionsThe uniti itself was awesome but your staff was pathetic and non personable or helpful and because of them I wouldn’t recommend this place
Rodney C | Overall ExperienceWhen you contacted me by email you said I could bring any amount to pay for my stuff and get it out of storage. I even called.and.confirmed this over the phone. But when I actually arrived at the facility...The employee gave me a price to pay And said thAt typically the payment is 10%.. Yet you didn't stAte thAt over the phone. Had I not had the proper amount they acted like they wasn't going to give me my stuff. It was a bit of a humiliating experience, should've went with my first mind and not went. Won't recommend this facility or any of U-Haul
Rose D | Overall ExperienceAlways pleasant and helpful staff.
robert h | Overall ExperienceBelow average only because the staff was not friendly, but more demanding. I would never dream of treating someone that Federline rudely.
Peter A | First ImpressionsStaff is super friendly and helpful A+++
Antonio O | Overall ExperienceVery clean and staff was very friendly and helpful.
Richard W | First ImpressionsVery helpful
TINA S | First ImpressionsThe customer service was outstanding and very understanding of my situation! They even helped me figure out how to solve a big issue with my storage unit and was very accommodating!! Thank you so much, you guys are the best!!!!
Amber H | Overall ExperienceVery secure location and clean units. Unloading areas super roomy and convenient!
Kelli W | First Impressionspaid for temperature control, and their air conditioners were broken all summer. There were times I went in and it was over 85 degrees per their contract. They have NO temperature logs and no proof that the temp stayed 85 degrees or under. NO one even offered me a refund. Fire extinguishers were not checked on a monthly basis like they should be. All were atleast 2 months behind and one of them were 6 months behind. the non temperature controlled side was WAYYYYY cooler and they opened the doors and put a fan in there to attempt to cool it off-which it didn't. Attempted to call/see the manager 5 TIMES IN 2 WEEKS and his employees even set him text messages for him to call me. HE NEVER RETURNED A CALL, which proves how pathetic he is at being a manager. As a manager you are responsible for talking to the customers, but instead he made his employees be the "middle man." I went there 4 times all before 5pm and each time he was conveniently never there and always went home already. We paid $172/month and a lot of what was in our storage was ruined related to the high temperatures throughout the summer. I will NEVER advise anyone to store their valuable items here because the manager is a crook and a whimp for not atleast returning my numerous calls. The first time I complained he told me he would give me 1/2 month off each month throughout the summer and he DIDN'T. He is also a liar and shouldn't be in control of this storage unit. He even told me "I don't know anything about the storage part of the store," yet he was the manager of it. DON'T rent a unit from here, it will be NOTHING BUT HEADACHE the whole time. Pathetic customer service by the manager, but his employees working wear wonderful to me, but he is nothing but a child playing adult as a manager. Don't know how he qualified for this job, but U-Haul needs to re-evaluate him being a manager. HE IS NOT MANAGEMENT MATERIAL at all.
Nicholas G | Overall ExperienceWe were able to access the storage with minimal fuss and the area was very clean and organized. Highly recommend the Sioux City UHaul storage facility on Gordon Drive.
Stephen K | Overall ExperiencePeople.....be aware...when you leave..make sure.. you don't end up paying for someone, else's. .storage unit...they kept ( U-HAUL) SENDING ME notices...that. I. Owed..they sent me 3 notices....then I called them when I had my move out number...date and all
DOTTIE S | Overall ExperienceEverything was very professional and staff very friendly
Carol C | Overall ExperienceGood
Rodney C | First ImpressionsGreat place for storage!! Very well maintain, friendly, and convenient access hours.
Nelson C | First ImpressionsIt was difficult to understand the map on the building and took a little longer than I thought to locate my unit but otherwise absolutely amazing
David T | Online Move InLove the storage and price
andrew D | First ImpressionsOutside of a few door issues and small things, I would use U-haul again. I had trouble booking a moving truck in June 2021 and had to use Enterprise and I will never do that again. Much easier and cheaper to use U-haul. I did have a horrible situation being left stranded to unpack a large truck by myself (as a 54-year-old out of shape female) with my moving labor the first time I used it in July of 2020. That outfit out of SD was horrible!!!!!! But I took another chance and I used Mustang Movers this past June and they were great.
ROSE K | Overall ExperienceThe after hrs people could be more professional.lady we spoke to several times during the days we had are rental was not so friendly seemed as if we cramped her style was alil uncomfortable and dampered the excited mood of moving Abit .but in stores staff was great and as my late Dad would say .Thank god for uhaul!! .thank you to the folks at uhaul the Aranda family
HEATHER A | Online Move InThey are always professional and friendly
CRAIG L | Overall ExperienceU overcharge
Marshall P | Overall ExperienceThe staff was very friendly and helpful. The only thing I would would recommend would be the inside loading area be made larger to accommodate a truck and trailer.
MARK B | First ImpressionsThe place was very busy and the employees where very nice very professional.
Arlene G | First ImpressionsInitially the contract payment was set up incorrectly and management said they would correct, but did not follow through appropriately. Billing was a big problem! The manager and district manager seemed receptive at first, but did not respond to several emails sent. Lack of communication was a big concern. There was moisture in one of our units after we moved things out, so not sure if this was condensation from air conditioning not working properly.
security N | Overall ExperienceVery clean
prince c | Overall ExperienceIt was all very simple ...did everything online and when I got there the unit was ready and very clean....will definitely recommend to everyone!
April C | Online Move InNeed 24 hour access. Staff is amazing at this location.
Stephen F | First ImpressionsI filled out complete online form to end my lease as required. They have sent me a late notice on a payment which I don’t owe with a late fee. I do not owe them and when I tried calling them to correct it I was put on hold for a long time. I never got to talk to customer service. Facility security card scanner not working. Facility was clean thou. And it says my move out date is 6/11/21. But I completed the online form in May/2021
Lura S | Overall ExperienceWhy are there no trash cans at the unloading docks.
SCOTT N | First Impressionscheck was sort of smooth, front desk rep didn't show us how to get into storage area, didn't seem to know what she was doing. Other people there were nice and helpful.
SAMANTHA V | First ImpressionsThe roll up doors need to be fixed. Most don't open when you approach them.
Cynthia C | First ImpressionsGreat staff. Great service. Great facilities.
Lura S | First ImpressionsVery easy to work with..and very friendly
DOTTIE S | Overall ExperienceAn employee, first name Eric, was poorly trained and rude; on multiple occasions.
Amy K | Overall ExperienceI would not recommend uhaul to anyone as they do not change the date to make it easier for you, they do not allow you to make payment online they are greedy people.whoever decides to go for uhaul I feel sorry for them, for if they cannot make payment they would have to sue uhaul.
juliette d | First ImpressionsEvery time I tried to call and talk to someone I got a call center and after I moved out it took two weeks for them to close out my account not very happy
Bill C | Overall ExperienceGreat move in... But. A little. Complicated... Maze..in the facility.. hard to find locker
DOTTIE S | First ImpressionsStaff was very helpful. I felt like I made the right choice choosing this facility to store my belongings.
ROLANDO P | First ImpressionsI moved out the day that my payment was automatically deducted. If it wasn't set up for auto payment I wouldn't have had to pay for an extra month that I didn't use. I tried talking to the people at the location and even called the customer service number and it got me no where. Am very disappointed in with the ending experience. If I would have know I was going to pay for another month I wouldn't have been in such a hurry to move out...
KEITH F | Overall ExperienceFar superior to another storage unit I have had. More secure. Good lighting and temperature control.
Thomas P | Overall ExperienceBoth guys were friendly and helpful. Process was quick and easy. Will highly recommend to others!
Kristin B | First ImpressionsThank you all god bless y’all
Akeem S | Overall ExperienceI thoroughly am appreciative and enjoyed my experience with those aat UHaul of Sioux City. Nothing to complain about, they were all helpful, courteous, and friendly. Will recommend to many others in time to come!
Mateo M | First ImpressionsI asked for a storage unit near a door, which is what they gave me, but I wasn’t allowed to use that door, no, I had to use the door that was around the corner and halfway down the building to unload a 26 foot truck by myself at 60 years old. I tried hard to pay $196 dollars for some help but it wouldn’t go through, and I couldn’t get a representative to answer the phone and discuss the issue. That is 8 hours Of my lifeI won’t get back. Thank you.
Paul C | First ImpressionsSuper accommodating staff
Lee M | First ImpressionsVery quick service with friendly staff.
Rebecca D | First ImpressionsNick was great, very helpful and nice
Dale J | First ImpressionsPutting the code to the machine was the part I didn’t understand at first how we have to put the code in one of the machine to de activated the alarm and us the other machine to shine access. The storage itself it’s nice but I thinking it would have been easier if it had un loading in the back too we got a storage located in the back so to move the beds and furniture has harder but other then that is very well organized to access
Imelda J | Online Move InIt’s a great place. I never once felt like my belongings were not secure and safe. I recommend this to anyone needing safe and convenient storage.
Ron H | Overall Experiencewill we receive a credit for the days we paid for? we paid for 10 days that we did not use. Unit #1360. Thank you.
FRANK a | Overall ExperienceOutstanding staff, they were very helpful in working with our schedule to get uboxes. They made our move less stressful. Thanks.
JASON A | Overall ExperienceGreat service. Clean facilities. Helping my business succeed... THANK YOU!!!
Corinne R | First ImpressionsMore than accommodating!!
Terri R | First ImpressionsWhen we moved in we had the 24 hour access and then all the sudden thw kast month or so we didnt and had a hard time getting into our storage
Ashley J | Overall ExperienceThey were all very helpful
Kristin A | First ImpressionsStaff was kind and curtious and very helpful
John V | First ImpressionsVery satisfied
Curt D | Overall ExperienceWONDERFUL CUSTOMER SERVICE. VERY PLEASANT AND SATISFIED EXPERIENCE!!!!
Chelsi E | Overall ExperienceFriendly, speedy, and helpful.
Shlaceia L | First ImpressionsGreat
Yun L | First ImpressionsVery friendly, knowledgeable, answered all of my questions!
TERRY H | First ImpressionsThe truck was clean and in good condition. The staff was pleasant and helpful. However, they did not have the furniture dollies requested even though we confirmed everything the day before pick up.
Joel J | First ImpressionsNo comment HD gd service
Charmaine J | Overall ExperienceEvery other storage place is 24/7 access. Not this one unless you pay an additional fee. And their prices are already higher than anyplace else. Its not as secure as others because there is no gate.
david r | Overall ExperienceCustomer service is great!
Tina M | First ImpressionsThe guys were nice, but I could smell weed in the room. Uhaul was unable to give me 24-hr access to the storage center due to a system malfunction, but the first month was free so I can’t complain!
KYLE R | Overall ExperienceRobert was very knowledgeable and professional.
Scott S | First ImpressionsSuper helpful and considerate. A valuable emoyee.
Jean B | First ImpressionsGreat help clean facility thank you for your help
chari s | First ImpressionsOutstanding, Professional in every way. We feel confident and secure with our choice to utilize your storage unit. You have filled a need in this city.
Floyd E | First ImpressionsThe workers were so nice n they made it go real smooth
Teri M | First ImpressionsPick up and drop off were convenient. Rental was reasonable and worked well for my needs..
John F | ReservationOnce they are done with the remodeling, this will be a great storage option.
Kate Z | Overall Experience