Honestly the staff was my biggest issue, they where fairly rude from the moment I stepped out of my car. Vehicle was decent though.
MICHAEL SLIWACustomer Reviews for U-Haul Moving & Storage of Roseville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went well with no problems.
Terry CoatsIt was great. Nothing to improve!
Darcy MarklandI greatly appreciate your excellent customer service and your patience with all of our needs. Thank you!
Martha VergarraAll great 👍
Ali El-khaledThe staff were very helpful in setting up the equipment and returning.
Benjamin LindstromThis store was amazing, after a long haul plus emptying the truck I pulled in to the Roseville facility parked looked out the window and an employee was already walking to greet me. She greeted me knowing who I was, she asked how was your drive, responded, checked the vehicle next thing I knew another employee walked up said hi.. the original employee whom I believe was a manager thanked me, we all buckle touched and I was on my way with a great smile. It’s been 60 years of your company always providing the best and still the best at what you do for others. Thank you David Albalos jr.
DAVID ALBALOSJessica Rodriquez was great to work with while getting the truck.
Robert ArbaughVery hard to close doors
DAISY SWITZERInitially, U Haul had my drop off site in Lincoln but this location could not accept car trailers or long distant trucks. They sent me to Roseville. When I got there they seemed annoyed that I was dropping off. When I first loaded the car with U Haul help, they said the drop off location would also help me with the car. When I mentioned this at the Roseville location, they looked at me like I was crazy. I ultimately got the car off myself. I was tired, frustrated and wet from the rain. I am sure I was not my best self, but never said anything bad to the staff. They took my demeanor as a personal insult and basically told me they didn’t need to put up with me and I could leave with the truck and not come back. I stopped talking, dropped the truck off and left. This behavior is by far the worst I have ever witnessed or experienced. From my perspective, these people valued themselves above their company and the customers they serve. They did not recognize that they were part of an organization that serves customers, that they share in the responsibility all U Haul employees have for their clients and showed no consideration for the failures I experienced in working with U Haul.
Edwin ClarkAgent at pick up didn’t know how to use a computer at all. He had to get up and switch with someone else. All agents were on their phones and not paying attention to the customers at all. The management at this location is considerably terrible as you have tons of staff and none of them know anything about customer service. The agent at pickup was horrific. She was rude and quite abrasive.
JONATHON CROWELLHad a flat tire after leaving the lot
Alex FairbanksThe employees were very helpful and friendly.
Jeff PhippsThe only issue was the pickup time. There wasn’t a window just a time. So I couldn’t plan to do things had to stay for the pick up because it was behind a gate.
Carl DavisVery nice staff!!
Lisa CollinsExcellent experience from reservation, pickup, and drop off. Staff on all occasions were friendly and courteous. Only feedback for improvement is that the combination lock placed on the rear door was very difficult to open. The ability to roll the four(4) tumbler dials was very hard especially because of the small space between the door and lock when the person has large hands. Also, the latch was “stuck”after getting the combination correct, and it took a long time to get it apart. Concern is that once the truck leaves the lot, a customer may not be able to open the lock. Suggest the staff always go out with the client to demonstrate how to work the lock. The local staff person checked on me before I left as I couldn’t get it open. I appreciated that customer service.
Richard Giska121 Wild rd location stuff need a trainings. Staff are very rude. They don’t know what is customer service. And they are racists. I will never ever go to this location anymore, and I will not recommend it to anyone either.
ASHIQULLAH ASHIQULLAHUpon arrival to departure- from general manager/owner to entry level employees need customer service training. No friendly greeting. No smile or eye contact. Horrible verbiage. All the employees demeanor was disgusting. Advise of having secret shoppers for accuracy of how important it is to provide top notch service and not trashy blue collar people service. How did the Manager (rebecca) become an employee of this location, she looks like she should work funeral home but they even more personality than her.
Alvyn PrasadThe uhaul app took 30 minutes to verify me in order to pick up my van. This was highly inconvenient
Joseph SalviExcellent truck and excellent customer experience, as always. Thank you!
Nick LynchI was totally pleased with my U--Haul experience. Perfect equipment for the job at a fair price. The person handling my transaction was knowledgeable and didn't talk down to me or treat me like a dumb blond.
Carol WeaverStore manager is great. The gal who checked me in must have been having a bad day personally. She looked pissed, said three words the whole time, and then when I asked about being charged for 3 days when I was less than 90 min above 2 days, she was super annoyed and just seemed like she wanted to be anywhere else but there. Benefit of the doubt was given in case she had personal issues going on, but you’ve got to address this. Thanks.
Chris HuntDon’t change anything. Especially the staff
David fullerThe fuel system on the truck I received had a serious problem that was not disclosed. Something in the pipe where you put gas into the tank was blocking the fuel. At each location when I went to pump gas it literally took from 30 minutes to an hour to pump the gas into the truck. There has to be something blocking the fuel pipe. This was reported to the people where I dropped it off. Someone should investigate if the site I picked it up from knew about the fuel problem. The people before renting before me had to know about it.
Jack HerneExcellent service. Pick-up and return were effortless. Still under construction but will be the best place for rentals in a few weeks.
Francois PerronVery organized
Bradley McInroyCustomer service. Employee was extremely rude and the attitude was beyond unacceptable. Will rent again from uhaul but never from this location again. Way to crammed in the trailers. Very hard to maneuver with no concerns.
Shelby FargoGreat service keep it up.
Ajmal ZadranThey allowed my 1 7/8” ball instead of demanding a 2” ball and the hitch on the trailer bounced until the bolt on my ball was stripped, came off and the trailer came loose and crashed into my car. Luckily I was able to control the car with the trailer swerving back and forth and not pushing us into oncoming traffic. I earlier had my son’s Harley strapped in the back and that would have been catastrophic for the bike, trailer, possibly us or oncoming traffic.
Marvin PedersenWhen doing drop offs, the people that are checking the vehicles in need to be a little bit kinder they tend to be a little bit rude
donna davisIn and out very fast Highly recommend
mark OaniaGreat job I am very satisfied. Thank you
Austin HallThe Transport trailer was too Small! Total waste of time and Money!
RUBEN CLEMENTThe truck engine light came on signaling that the engine was overheating. I could not complete my tasks. I am hoping uhaul can give me a 3 hour voucher. Thank You.
Michael WoodwardTrailer was beat-up with cracked paint and dents, but it was serviceable. Needed a good sweepout of debris. Attendant forgot my moving blankets, so I had to return for them when I got home. Had to keep trailer an extra day due to a frustrating series of unfortunate events, and Truck Share phone attendants were very soothing and nice.
Cate MurphyThe people at this location were very friendly, professional, knowledgeable, and very accommodating when I rented a moving van. I was very impressed with the service and would not look elsewhere to rent in the future
Jeff BonnerThe folks at Wills road are always tip top. We have always rented from their location and always will. Friendly and always willing to help. Equipment is just as good as the customer service. Won’t rent from anyone else!
EDWARD SANDOWCould not park a vehicle there while I was using a rental for a span of 2 hrs due to construction. Should have been told that online at the time of the reservation. I wasted an hour driving home to then be driven back to the location. I’ll use someone else in the future
Dave Chichizolaeverything was made simple in and out took very little time to get everything done great job
RANDY PRINGLEFront desk was fine but the woman was not very personable. Did a good job once she said she could help me but walked in and first 10 min said nothing with head down keying date
Darryl Moffatupon pick-up, I was told by U-Haul employee that vehicle I was renting had 1/4 tank of fuel and to just return it w a quarter tank. Back of vehicle was dirty and had to be swept out before use. Upon return I was told I had to re-clean back of truck (with broom provided), and told that I had to return the vehicle with 5/16 a tank of gas and that it was my responsibility to take photos of the fuel level before signing contract. In a nutshell, poor customer service.
Eric FreundThings will be better when construction is done
Thomas RupertI got held up while trying to return the trailer, so I was a couple minutes late. They don’t charge me any extra. I appreciate that.
J BryanWhile the equipment was clean and got my party from California to Oregon with snowy and rainy weather, had faulty issue with the cataytic converter thus taking way too much gas then necessary. The issue was resolved regarding how much I spent for gas for a 560 mile trip for a vehicle that holds 400 miles worth of gas but still disappointed with being told the vehicle was checked but still had issues.
Tamija StaffordI rented a car towing trailer. It had a chain not properly secured. The chain came loose and was damaged. I was charged to replace the chain even though I did not touch it.
Gary BlackThere were two lights out on the truck but the brake lights and blinkers worked.
Lorna LaidlawVery good example of a great business and staff . Jessica and Tony were great help and great customer service !
Kirk ViolanoThe staff at this location has a poor outlook on life in general and very poor communication skills, almost like they don’t understand that they work in customer service. 😊✌️
John WillardI did not like that I was charged $22 for extra gas when I returned it at the correct amount. I showed the guy the level of where it was when I picked it up and he tried to correct it but his app would let him change his mistake and he had customer waiting. I am renting another one truck and trailer in January and hope I can be compensated for this error.
BRIAN MORRAStaff was friendly and helpful.
DANIEL COSTELLOThe tuck had some garbage in it and the shifter is loose.
Justin Collinscustomer service was very kind and effiecient!
nathan quintanaNewer trucks
Romeo Esteban Jr BartolomeGreat customer service
Cory ShellGet your people a new office! That trailer and ramp leading into it are extremely dangerous for handicapped people during inclement weather and I imagine it’s not the most comfortable inside for the employees or customers!
Randall SmithThey were trying to charge me for gas money even after I filled more than what I used, and the reason behind the way they parked its looks full but when you drive on flat it loose 2 gallon right away.. finally the owner being nice and refuse to charge me, but I had to argue alot for that.
Jogender KumarEveryone was helpful and friendly
Jim Connizzo | Overall ExperienceI took receipt of a Uhaul Box and did not visit the site, however the team was excellent on the deliver and pick-up. Communications were GREAT and the team was very friendly. WELL DONE.
Kevin Thomas | Overall ExperienceI did not see the facility as my u boxes were delivered to my house, but everything was great
Georgia Vallas | Overall ExperienceI got exactly what was expected and paid for.
claire rines | Overall Experiencefriendly and helpful staff.
Srinivas MANI | Overall ExperienceThank you
Harry Penhasi | Overall ExperienceI never set foot on the Roseville facility, but I dealt with Kyle on the phone several times. He was friendly and very helpful. I had talked to, I believe 3 different people. give Kyle a raise! SDH
Stan Heiner | Overall Experience