Customer Reviews for U-Haul Moving & Storage of Rogers

2,747 reviews

2301 S 8th St   Rogers, AR 72758

(479) 282-1087

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(479) 282-1087

2301 S 8th St
Rogers, AR 72758

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Renting the truck and drop off became a nightmare. Pick up they couldn’t find me even though I reserved before hand. Then, later that day I got rerouted to drop off an hour away from the original drop off location. I called 3xs and talked to customer service and the transportation dept. I had to delay all storage and drop off times I had originally planned for (having 3 kids in care seats) I had to pay a babysitter for this 12 hour move to get there and 12 hours back. Very disappointed in the rental uhaul services and will not be using them in the future. The storage was the easiest part of the process.

Rebecca Joles  |  Online Move In 
Rating:
3.0

Returned trailer 2 hrs before deadline, app wouldn’t load, attendant said they’d do the return when they walked back inside, two days later I find that I was charged for an additional day, had to call U-Haul to get a credit.

JAMES MCGUIRE 
Rating:
5.0

Customer did not leave a comment.

mike gress 
Rating:
5.0

Was charged a $300 lost/damage fee by mistake. Have not received a credit yet

John Brandl 
Rating:
5.0

Customer did not leave a comment.

Christopher Harvison 
Rating:
5.0

Customer did not leave a comment.

David Grenwalt 
Rating:
5.0

This is a uhaul super-center!

Mark Riffle 
Rating:
5.0

Customer did not leave a comment.

MILTON WHIPPLE 
Rating:
5.0

Excellent customer service

MILTON WHIPPLE 
Rating:
5.0

Customer did not leave a comment.

Cwenar Noel 
Rating:
5.0

Customer did not leave a comment.

Jose Gonzalez 
Rating:
5.0

Good

James Johns 
Rating:
5.0

Excellent.

tylinda millstead  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven Siegel  |  Overall Experience 
Rating:
5.0

I realize this is not a location issue however U-Haul trucks really need to have cruise control.

Kent Morris 
Rating:
5.0

Customer did not leave a comment.

Roger Neil 
Rating:
5.0

NA

Mike Sellars 
Rating:
4.0

Customer did not leave a comment.

Richard Payne 
Rating:
5.0

Location and service was great. However, I only had to use customer service because the app wasn’t working. That was my only complaint

Luke Hohl 
Rating:
5.0

Customer did not leave a comment.

Stella Roy 
Rating:
2.0

The alarm for the storage facility goes off all the time and when your unit is on the 3rd floor it is pretty loud and annoying. I don't recommend. If they don't figure out how to have a safe location without alarm constantly going off I will find somewhere else to store my stuff.

David Suggs 
Rating:
5.0

Customer did not leave a comment.

Mark bewley 
Rating:
5.0

Great experience from the desk to the install!

Charles Johnson 
Rating:
5.0

Rogers U-Haul is awesome. I love who I work with especially Mario, Tamara and Steve, They are so patient and have taught me so much. Tanner is an awesome manager and has also taught me so much. I love where I work. We take pride in our work and keeping our clients happy.

Mary Carriker 
Rating:
5.0

Customer did not leave a comment.

William Sabransky 
Rating:
5.0

Every one in the store always are very kind. Thank you

jose basurto 
Rating:
5.0

Customer did not leave a comment.

Janet Ply 
Rating:
5.0

Very nice folks equipment worked perfect

Leah Ferrante 
Rating:
5.0

Customer did not leave a comment.

ALAN PALESANO 
Rating:
5.0

Nothing needs improved as everything was really well maintained and professional staff!

Justin wATSON 
Rating:
3.0

My experience was mixed with regard to the staff. On arriving to pick up my rental the one person in the customer area was busy picking items from a list for another customer. There was no problem with that in my mind. However, this staff person totally ignored me, did not make eye contact, did not speak to me, did not acknowledge my presence in any way. This was very nearly cause for me to walk out. When, finally the rep was ready to help me their speech was barely audible. It was a very dissatisfying experience. On returning the equipment the rep was a different person, who was helpful, personable and quick to respond to my presence and made check-in a breeze. So, two very different people making for two very different experiences. Hmmm.

CHARLES LYTTLE 
Rating:
5.0

Customer did not leave a comment.

David Pollard 
Rating:
5.0

Excellent staff. Nice and friendly people! The storage was amazing and the facilities were nice and clean! I will always do business here! Thank you again!

TANNER THEOBALD  |  Overall Experience 
Rating:
5.0

Very fast, helpful and nice people. Will definitely use that location again

Eric Dreger 
Rating:
1.0

I rented 2 trailers and was told via phone call from uhaul the day before pickup, that both trailers with dolly and blankets would be available. Early next morning when got to this location, there was a line of people at 7:30 am and only 1 uhaul person. after 30 minutes waiting was told they only had 1 trailer, no dolly and and only a portion of the blankets. uhaul person was not considerate, and in sour mood. He said he could care less that reserved equipment was not where it was suppose to be. Real poor customer service. He said other trailer and maybe the dolly and blankets would be at another location on Airport Road in Bentonville. Took an additional 30 minutes of driving to 2nd location on airport road, trailer was ready along with dolly and rest of blankets. and uhaul person was helpful at 2nd locatiion.

Edward Whitesides 
Rating:
5.0

I have dropped off two trucks at the drop off location and never had a problem. Very friendly and a good experience

Richard Suriano 
Rating:
5.0

Great service and friendly staff

Andrew Healey 
Rating:
5.0

Customer did not leave a comment.

Adam Shallenberg 
Rating:
5.0

Helpful and smooth delivery and quickly helped us pick out our storage unit.

Lachlan Franckx 
Rating:
5.0

Great customer service! Thanks for everything

Michael Long 
Rating:
5.0

Customer did not leave a comment.

Prince Cooper 
Rating:
3.0

Customer did not leave a comment.

Brittany Lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine Towle 
Rating:
5.0

Customer did not leave a comment.

Dena Street 
Rating:
5.0

Customer did not leave a comment.

Justin Sneed  |  Overall Experience 
Rating:
2.0

Gas was checked out to me marked at 3/8 of a tank when it was actually at 1/8 tank. I returned at 1/4 of a tank, showed an employee the picture I took of the tank at 1/8 shortly after leaving. I was assured that the fuel level would be changed so I wasn’t charged extra for fuel. Upon receiving my e-mailed receipt, I noticed I was charged for an additional 4 gallons of fuel. Would strongly caution anyone looking to rent from this site.

Alan Powell 
Rating:
5.0

Tanner is an exceptional professional. This is the second time I've used his location. He us exactly the type employee you want as a manager. As an ex-Professor at the University of Arkansas Business School. I can easily say Tanner should be promoted as soon as possible. If not I'm sure another Corporation will see his potential. I do not give out praise often. He is truly a superior Manger.

Sam Hinkle 
Rating:
5.0

Great experience from the staff and tech

Eyal Gallico 
Rating:
1.0

I dropped off the trailer on Friday and truck on Saturday and was charged $80 for late fee on truck. Dropped off with Craig. The truck according to your software said it had 3/8 and I returned with a 1/4 tank and you clowns charged me a late fee. I imagine a large part of ruhaul revenue comes from circumstances like this. I had to stop on several occasions and the car dolly kept coming loose. I've used uhaul for all my moves for years and wont again. These are very shady business practices!!

Robert Goff 
Rating:
5.0

Customer did not leave a comment.

Luis Gonzalez 
Rating:
5.0

Great team! Thanks

Daniel Baum 
Rating:
5.0

Customer did not leave a comment.

DIMAS PINTO 
Rating:
5.0

Customer did not leave a comment.

Randall Watson 
Rating:
4.0

Only negative is the elevator being sketchy, everything else was fantastic

kyle Misee-Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micah Wolf 
Rating:
5.0

Customer did not leave a comment.

John Holladay 
Rating:
4.0

Customer did not leave a comment.

David Turner 
Rating:
5.0

Great customer service and overall experience

Tom Baer 
Rating:
4.0

Customer did not leave a comment.

Leonel Santamaria 
Rating:
5.0

The guy that helped me at the counter was great.

brandon cawood 
Rating:
5.0

Hitch installation was fast and employees were great.

Andrew Coward 
Rating:
5.0

Customer did not leave a comment.

Gregory Dean Belanger 
Rating:
4.0

Na

Chris Owen 
Rating:
5.0

Nothing...your staff was friendly, helpful and took care of all of my requests immediately. Thanks for a good experience...made moving less awful.

lisa salmonsen 
Rating:
5.0

Customer did not leave a comment.

Ranger Pennington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Podbevsek 
Rating:
5.0

Customer did not leave a comment.

John Beck  |  First Impressions 
Rating:
3.0

Tight parking lot, not a lot of room to maneuver, however the staff was very nice and helpful.

Stephen Kaza 
Rating:
5.0

Customer did not leave a comment.

Grayson Martin 
Rating:
5.0

Customer did not leave a comment.

Ashley Pattyson 
Rating:
3.0

Park the trucks far enough apart in the lot at the dealer so you can get in the door!!!!! I finally. Walked to the passenger side and got in and tried to climb over the middle seat and console area but couldn’t get to driver’s seat. Had to go back in and get employee to go out and back out truck. Parked about a foot apart!!! Truck itself on my 2-hr trip was fine.

Barner Stonecipher 
Rating:
5.0

They were friendly and courteous when we got the wrong size they helped me get the right one.

Connie Cypert 
Rating:
4.0

Customer did not leave a comment.

Irwin Onstott 
Rating:
5.0

Customer did not leave a comment.

Scott Galloway 
Rating:
5.0

Customer did not leave a comment.

Craig Melhorn 
Rating:
5.0

Customer did not leave a comment.

Tu Tran 
Rating:
5.0

Customer did not leave a comment.

Stacia Tye 
Rating:
5.0

Quick, easy, dependable ride.

Brian Gaimey 
Rating:
3.0

Customer did not leave a comment.

Sally Bruce 
Rating:
5.0

Drop off was quick and effortless.

Sarah Rucker 
Rating:
5.0

Customer did not leave a comment.

Kevin Todd 
Rating:
5.0

The manager of this facility is amazing! Can't say enough good things about him. Was always friendly and very helpful!! First class service!

Zach Markle  |  Overall Experience 
Rating:
2.0

Long line. One person working. It took over 20 minutes to drop off the truck.

Tyler Lindsey 
Rating:
5.0

Great service

matt fulton 
Rating:
5.0

Customer did not leave a comment.

Adam Franks 
Rating:
5.0

Customer did not leave a comment.

Heather Greening 
Rating:
5.0

Yes

Jerry Deas 
Rating:
5.0

Tanner is great thank y’all for supporting me in my third move appreciate it!

Jade Billiot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trevor bulza 
Rating:
5.0

Staff on duty very helpful and friendly

Jack Porter 
Rating:
5.0

Customer did not leave a comment.

Richard Periman 
Rating:
5.0

Customer did not leave a comment.

William Tucker 
Rating:
4.0

Nothing we all good to go

Ryan Garza 
Rating:
5.0

Customer did not leave a comment.

Jennifer Turner 
Rating:
5.0

Customer did not leave a comment.

Cordale Chevaili  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marty Kellum 
Rating:
5.0

Customer did not leave a comment.

Fred Wills 
Rating:
5.0

I’ve been a customer since 2018 and have always received excellent customer service and the facility was always in top shape.

Brad Elsner  |  Overall Experience 
Rating:
5.0

The equipment was exactly what I needed !!! And the availability was excellent !!! Super people to work with !!!

Gayle Berkeley 
Rating:
5.0

Best professional services available! These employees were so helpful and didn't have to wait long after scheduling appointment. Very happy and pleased! Thank you! Great Job!

Jennifer Bland 
Rating:
5.0

The only problem I had is we had a flat on one of the rear tires. Roadside emergency assistance was great and took care of the problem in a timely manner. The technician did an outstanding job and customer service followed up to make sure we were taken care of.

David Williams 
Rating:
5.0

Customer did not leave a comment.

Jair Alcon 
Rating:
5.0

Customer did not leave a comment.

Bruce Walz 
Rating:
2.0

I was late but texted location. They could have called to let me know they were giving my truck to someone else. Ended up with bigger truck but cost me double in gas. Probably $150 more rhan smaller truck.

Bernardo Ruiz 
Rating:
5.0

Mario was great. The whole transaction went fast and smoothly.

Deborah Pugh 
Rating:
4.0

Customer did not leave a comment.

Justin Jackson 
Rating:
5.0

Customer service was great, friendly and helpful. Would definitely use this U Haul company location again.

Elizabeth Pfleger 
Rating:
3.0

Align both sets of headlights. Looking at the trees has no value to me. Gas and brake pedal too close together. I stepped on both 4 times by mistake. Your owner in Rogers didn't correct the front end misalignment. Rest of truck seemed okay. Cab would benefit from sound dampening.

Mark Winscott 
Rating:
5.0

When dropping off the vehicle, either have someone out there to receive and check it in or change your sign saying please wait in your vehicle lol

CHRISTOPHER PARKER 
Rating:
4.0

Always seemed that the elevator was down in the summer hot months and always working in the colder months, which means you have to climb up and down the stairs when it’s super hot outside which sucked! Other than that all was good.

PATRICIA ELSKEN  |  Overall Experience 
Rating:
2.0

Rent just kept going up.

mike sharpe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE REISCHMAN 
Rating:
1.0

There was no power at the connector for the trailer hitch. Technician failed to put the fuse in the fuse box. Obviously did not check for power at the connector. technician routed wires out the rear tailgate instead of through the pre-drilled grommeted hole in the body. Had to DIY correct installation. Requested refund from manager for the installation cost. He was difficult to deal with.

Gary Mucci 
Rating:
5.0

Customer did not leave a comment.

Robert Zimmerman 
Rating:
5.0

Customer did not leave a comment.

Stephen Necessary 
Rating:
5.0

The service here was excellent. Very clean and secure. I recommend this facility and will definitely come here again if the need arises.

TINA BRIGHT  |  Overall Experience 
Rating:
5.0

Very helpful

Kevin Lefelar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ESMERALDA CORTEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittney Mcguire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Morgan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Kastner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james wheeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tania johnson  |  Overall Experience 
Rating:
1.0

All amenities failed. Elevator has been out for over a month, water fountain was out, staff did not care at all. I’m shocked at how poor of an experience renting here was.

JOSHUA RHODES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Rogers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Londyn Smith  |  Overall Experience 
Rating:
1.0

Called numerous times, left messages in person and calls to corporate with no response, went in the office to discuss help when elevator was out and the woman behind counter walked out on me. Tried numerous times to speak to manager with no call back. I think it was the manager’s wife that walked out on me as she came back out with a baby stroller and left. We will find another location if we need storage.

TIM DOUGHERTY  |  Overall Experience 
Rating:
5.0

Great storage place!!!

Juan Garcia  |  Overall Experience 
Rating:
5.0

Very satisfied.

VERDELLA HUDSON  |  First Impressions 
Rating:
1.0

Place advertises one price charges every month 39 dollars more than that it’s crap will never unse this place again

ROBERT READ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte Henderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason White  |  Overall Experience 
Rating:
5.0

The day I moved into the unit two years ago was a bit of a mess. I was assigned a unit that already had someone's things in it. They were able to resolve it, but it took a while that morning and had movers waiting while being paid. Otherwise, it was great. Loved the facility.

Josh Rinkenbaugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cierra Foster  |  Overall Experience 
Rating:
4.0

Excellent experience minus a confusion with worker thinking I wanted to close my account when I was actually asking about what steps I needed to complete to finalize my checkout process on the day of.

BRUCE AGUON  |  Overall Experience 
Rating:
3.0

Elevator was broken. I have been wanting to collect my things for 3 weeks but it’s been over 100 degrees. 80 in the storage facility. I was able to get my things because staff hired help to get things down the stairs. I would thin UHAUL would take things a little more seriously at corporate especially with such a big facility. The staff were always helpful and courteous. Unfortunately the corporate office is failing their staff in this particular situation.

chris jeffers  |  Overall Experience 
Rating:
3.0

Only problem was the elevator was out of order and they didn’t have a backup

billy barton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Anderson  |  Overall Experience 
Rating:
3.0

The experience moving in was great, but while the moving out process of closing the storage was easy, actually moving out my stuff was a nightmare. The elevator was down for about three weeks; we had to use the stairs.

Lauren Louton  |  Overall Experience 
Rating:
5.0

The staff in Rogers us excellent & personable.

RAYMOND SPRUELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tania johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Coats  |  First Impressions 
Rating:
5.0

I had a great experience with Uhaul. The staff was very helpful and I felt that my things were safe and secure!

KRISTA ZAMORA  |  Overall Experience 
Rating:
3.0

Very hard to talk to an employee unless u drive to the facility. Nobody ever answers the local phone & I give up after waiting on the 800#. Voice-mail I left only got me the wrong phone # to call back. At the facility I waited in line & when I got to the counter the lady waiting on me left a few minutes after! Then I waited again & the GM took over. At least he knew what he was doing.

debby stephens  |  Overall Experience 
Rating:
4.0

Elevator was broken when we moved out from a 2nd floor unit. Very inconvenient but staff was apologetic.

Wendy Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolina Martinez  |  Overall Experience 
Rating:
1.0

Why charge me $300 in damage fees?

RANDY COMPTON  |  First Impressions 
Rating:
5.0

I have been at this faculty for 2 1/2 years and have enjoyed the experience

Joseph Harrington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEROME GROTTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES KYZER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Crick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren Louton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kendyl Tinsley  |  Online Move In 
Rating:
5.0

I’m a return customer and will always be a loyal Uhaul customer

JOHANNA MORA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katie barrow  |  First Impressions 
Rating:
5.0

The cleaning lady in the storage unit actually offered to help me with moving items. I would highly recommend her for for promotion and recommendation. Her name was Teresa.

Timothy Steeley  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly. Mario (hopefully spelled correct) took great care of us and ensured we were all set up for a smooth unload and truck return.

Nicholas Brown  |  First Impressions 
Rating:
5.0

Thanks for all the support from the team there in Rogers

MICHAEL HUGHES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca Dodd  |  Online Move In 
Rating:
5.0

Storage unit was clean and very secure. U-Haul Storage staff members were helpful and friendly.

David Kinnamon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE AGUON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvin Quijada  |  Overall Experience 
Rating:
4.0

Alarm system seemed a little off, but service was great and I feel good leaving my belongings there!

Jennifer Dingler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Justin Sneed  |  Online Move In 
Rating:
1.0

The manager seriously needs to be replaced and most of the staff need people skills. The 3 years I was stored there was a general nightmare. The prices keep going up and nothing changes, that says greed!!! I found other people's trash in my units, top of walls is open space, and mice in 3 of 5 units. Elevator went out for 4 months and no refund for not being able to put stuff in or take thing out. Not worth the money to store here!!!

Debora Dyar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angel todd  |  Overall Experience 
Rating:
2.0

If shopping for a storage facility, go with one that is outdoors, has direct access to your door from your car, and is accessible 24/7. This was ABSOLUTELY not worth the price and they make it as difficult as possible to actually store your things, especially furniture. 10/10 would not recommend it to anyone. The only positive is that the facility is clean and well-lit.

Savannah Mackie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Altman  |  Overall Experience 
Rating:
5.0

Very nice facility and service!

Sergei Storkov  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott washan  |  Overall Experience 
Rating:
5.0

Very good experience.

Cindy Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Green  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sherry Pierce  |  Overall Experience 
Rating:
5.0

I still haven't received the $189 refund to my credit card. I would appreciate if someone would look into that.

Daniel Love  |  Overall Experience 
Rating:
5.0

Great staff and location!

VERONICA JONES  |  Overall Experience 
Rating:
5.0

Question number one asks about secure and well lit. I felt it was very secure but our unit was not well lit. It was pretty hard to see in there

Tony Ball  |  Overall Experience 
Rating:
4.0

The elevator can be a real drawback. If I recommended the facility, which I would, I would have to warn about the elevator.

Brenda Alexander  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

DENISE Gonzalez Torres  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Slaton Guy  |  Overall Experience 
Rating:
2.0

We had furniture grow mold in our storage unit. Customer service sucks

Chace Carver  |  Overall Experience 
Rating:
4.0

Everything was great until the unit I changed to was on 3rd floor but the elevator only went up to the 2nd floor. I had to carry my things up 11 stairs to my unit. I am a 61 year old woman, it was not easy at all.

Sheila Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

EMILY NOETZEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa Garica  |  First Impressions 
Rating:
5.0

Moving sucks. Let’s be honest. There is so many moving parts to getting out, closing, closing on new house, getting in new house. Tanner and Robert and all the back of house staff saved our sanity if not our lives. They really take the edge off of one of the most difficult things in life. Keep in mind their transactions are time consuming so be patient but know it’s going to be a million times better with Uhaul’s 8th Street Rogers help!

nathan albert  |  First Impressions 
Rating:
5.0

PERFECT!!

tior Eliu  |  Overall Experience 
Rating:
5.0

Staff at Rogers location are amazing

Debra Dick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Dick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoinette Deeg  |  Overall Experience 
Rating:
1.0

Was given a storage that already had someone's else's lock on it. General manager Skylar never answered the after hours phone or even returned my call. They also didn't explain that i needed to sign into two different key pads in order to get into the facility. The next day I was given a different unit and when I went to that one there was so much trashed out furniture etc in front of it. So went back to front desk and was given another one and that one was not swept out but was decent. Tamara was very helpful and remedied the situation with discounts.

Jessica Freeman  |  Overall Experience 
Rating:
1.0

I was not I formed that I had to put my password into two different machines before I could enter the facility. Upon arriving at my unit later the same day I rented it there was a lock on it and I was unable to get into my unit. I called the after hours number numerous times but nobody answered or even returned my call. Another couple showed up to get in their unit and was not told about entering their password into 2 machines either so I I formed them and they finally got into the building. I had to find another facility to put to rent because of the very poor service. I WILL BE GETTING MY MONEY BACK AS SOON AS POSSIBLE!!! I WILL GIVE POOR RATINGS ON GOOGLE AND WILL CONTACT THE BBB IF I HAVE ISSUES WITH MY REFUND.

Jessica Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick DeChristopher  |  Overall Experience 
Rating:
4.0

Only complaint is the elevator was out for a long time. A backup elevator may be a good idea for future facilities.

Caleb Kinsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miranda Edwards  |  Overall Experience 
Rating:
5.0

The office team at this location is amazing. Above and beyond expectations. The only minus/negative thing is that it smells like mildew after the hallways in storage area is mopped.

AMANDA FITTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shannon pharr  |  Overall Experience 
Rating:
1.0

The plac was dirty, they kept raising the rent to pay for up keep and maintenance supposedly but definitely couldn't tell it was being used for that. Poor pest control practices there were several spiders and other bugs found inside and around my storage room, the absolute worst experience I've ever had with uhaul and I've used uhaul facilities on and off all my life and in several states

Jason Richardson  |  Overall Experience 
Rating:
5.0

Great staff and always very helpful. Rental spaces are very clean and well kept. Would highly recommend to anyone needing rental space. WW

Wilson Winn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci Wyman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lomina elio  |  First Impressions 
Rating:
2.0

The unit size promised was not available AND the service person thought a 10*10*6 would hold the contents of a 20-foot truck. Only after we loaded the contents partially into the measly10-10-6 did we realize that the counter person had no idea how much the truck could hold when she stated that it was large enough. We should have been provided the 10*10*10 arranged for or we should have been given 2 10*10*6 for the price of the 10*10*10. I am 6 foot 5 inches tall and I cannot count the times I bashed my head on the sprinkle in the middle of the unit. That alone would warrant a 10*10*10.

Mark Labash  |  First Impressions 
Rating:
5.0

Good location with lots of storage. Fairly easy access. The manager was helpful and showed me the unit sizes.

Elizabeth Staeheli  |  First Impressions 
Rating:
2.0

Old blankets, pillows garbage etc in hallway by elevator on 2nd floor. Roaches throughout the second floor was seen after we had loaded my items. I am extremely concerned with my items being infested and trying to find out what I can do. This is very disturbing. The hallway to get to my unit was not wide enough to take my sofa down much less try to get into the unit because of this I had to rent another unit. Not a great experience.

Joyce Baile  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelly Biggers  |  First Impressions 
Rating:
1.0

It was requested for an exterior location with accessibility from the outside. It was located indoors, down a long haul and non accessible. Therefore I cancelled the reservation. Did not use and quite disappointed in the process.

James Mcdougal  |  Online Move In 
Rating:
2.0

The staff was fantastic and tried their best. However, the design of the facility is awful and embarrassing. There is ONE elevator. There is ONE entrance. There is ONE set of stairs. For a facility that size there should be at least two of each at opposite sides and/or corners. Especially when, like me, a customer is on the top split level and the one elevator is BROKEN and won't be fixed until the following day. Considering I had rented the unit that day because I HAD to be moved THAT day, three flights of stairs with only a hand truck (which then had to be pushed literally to the opposite side of the stairs) is unbelievably stupid design. Luckily the staff understood the insanity of what my move had become and got creative with two units on the ground floor. They provided me the units for the same price as my initial top split level unit. If I had not been under such a tight time frame, I would have taken my business elsewhere immediately. And I probably will next time I'm in town.

Trey Rives  |  First Impressions 
Rating:
5.0

I never had any issues with this storage facility. I used it for a year and I felt my items were safe at this location. The staff was always friendly, the bathrooms were clean and I’d use this facility again if needed.

Kelly Royse  |  Overall Experience 
Rating:
3.0

Elevator isn’t working. Broken glass in parking lot were you are suppose to unload/load into storage units.

Steven Siegel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne Wolfenkoehler  |  Overall Experience 
Rating:
5.0

No tuve problemas con el camión mui satisfecho

Gabriel Garcia  |  First Impressions 
Rating:
5.0

Good

eleazar castaneda  |  First Impressions 
Rating:
1.0

Elevator in facility is broken and according to Google review has been for awhile. Temperature control isn’t great as it was 90 degrees inside and the poster reads “Kept between 45 and 80!”, we have temperature sensitive electronics so this is an issue if not addressed. Tried to switch to a unit on a lower floor but got to the door and found it was locked and had a red tag stating the last person hadn’t paid. Was told we would be switched back to our original unit but when we came back with our stuff two days later and opened the original unit, the alarm was set off because they had never switched us back. Overall just very frustrated.

Morgan Portman  |  Online Move In 
Rating:
1.0

Only one set of move in doors. The parking lot leading to those doors was chaotic with trucks, trailers and U boxes everywhere. I literally couldn't get to the door to unload my truck when I informed an employee of this I was told to "just get in where I could." I got a refund and went to another storage facility. I would never recommend this facility.

MORRIS HICKS  |  Online Move In 
Rating:
1.0

I want to preface my negative remarks by noting that the check-in process at the start of my unit rental was actually very pleasant, all things considered. I saw first-hand the kind of rude and nasty treatment that poor customers can fling at employees, and I commend Skyler for handling a situation with an irate and vulgar customer with professionalism. That said, my experience trying to end my rental suggests to me that this facility has major problems, and I worry that Skyler, as the facility's manager, bears the responsibility. On May 31st, I emptied my unit and prepared to close out my rental. The line at the facility was very long that day, so I initiated the checkout through the U-Haul website. Part of this process called for the uploading of several photos (showing the empty, clean unit, the unit's number, the unit's latch, and so on), but unfortunately the website only allowed me to upload a single image. I picked the best photo available and uploaded that. When I called U-Haul to follow-up, I received an automated message telling me that my wait time would be longer than 60 minutes. With that in mind, I decided to trust in the online check-out process and assumed that my rental would be closed out within a few days. Instead, I started receiving reminders that an upcoming payment would be due. Anytime I tried to call the Rogers facility directly, I was redirected to U-Haul's national number. (I was later told by customer service reps and managers at other U-Haul facilities that the Rogers facility was likely redirecting all calls so as not to have to field calls themselves.) As before, my wait time was always extremely long -- 30 minutes at a minimum, and in one case, more than 2 hours. Every time I spoke to a customer service rep, I was told that my request to close out would be emailed to Skyler. In one case, a rep tried to reach Skyler by cell phone but received a message stating that Skyler's voicemail inbox was full. I eventually began receiving notices that late fees had been applied to my account, even though I had submitted my close-out request weeks before the end of my last pay period. Again, when I tried to reach the Rogers facility directly, I was redirected to the national customer service number and asked to wait for long periods of time to speak to a real person. Eventually a customer service rep gave me Skyler's cell phone number, which he said I had the OK to call or text. I experienced the same "this voicemail inbox is full and not accepting messages" recording; when I tried the number later in the day, I was redirected to that message quickly, suggesting the person on the other end was actively and purposefully rejecting my call. No one responded to my texts. Eventually I was able to find a time to make the 35-minute drive up to Rogers and caught the facility at a slow period. There was no one working the customer service desk at 2:30 p.m. that day, but I decided to wait; eventually, a woman who was either physically impaired or under the influence of unknown substances asked me if she could help me, and was able to close out my account and waive all remaining fees. In the end, this facility let an empty unit remain unlocked for almost two weeks, because its management is no longer answering phone calls, checking voicemails or emails, or responding to customers. If Skyler Zaage is still working at this facility, she is seemingly no longer keeping up with things. It may be that she is overwhelmed--I'm sure that it's hard to find and keep a full staff these days--but it's affecting customers. I have no desire to rent a unit or a truck from this facility anytime soon, and I will actively steer family and friends away from going there.

Joe Askins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PHIL REED  |  First Impressions 
Rating:
2.0

Elevator was broken. My father hurt his back pretty bad having to carry our stuff up multiple flights of stairs

Matt England  |  First Impressions 
Rating:
3.0

Great staff. Super helpful. Broken elevator was a massive issue, however, as I’m a single mom who had to move her entire household belongings into a third floor level storage. Made things really hard. I get that repairs need made. Hopeful that when I need to start pulling stuff out the issue will be rectified

Annie Calkins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MATTHEW YOUNG  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Christy Morgan  |  Overall Experience 
Rating:
5.0

They were super friendly and super helpful they have an amazing staff

Terry Rogers  |  Overall Experience 
Rating:
5.0

Zkyler and her team went above and beyond there call of duty. I'm very appreciative of everything done for me. Thanks guys. God bless.

Ruth E Matias  |  Overall Experience 
Rating:
1.0

Didn't store anything. She kicked us out. So we ended up losing all our possessions.

James Grote  |  Overall Experience 
Rating:
2.0

I had reserved storage in Springdale and reserved a truck in ozark. When I picked the truck up, the storage building was "no longer available". So I had to reserve a different unit in Roger's, but still had to drive back to springdale to drop off the truck which put me over the milage. The woman on the phone was not very helpful and seemed very inconvenienced that I even called for help. Other than that everything else was fine.

Dawn HANEY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Holland  |  Overall Experience 
Rating:
5.0

Great facility with friendly staff. Very helpful and accommodating. Skyler has a wonderful team and great store. I would rent here again in a heart beat!

Jenna Wolf  |  Overall Experience 
Rating:
3.0

The elevator is broken which makes moving heavy furniture more difficult in the heat. Going upstairs was not fun at all…

Sarah Berryman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MORGAN MCDONALD  |  First Impressions 
Rating:
3.0

The online reservation I had made was invalid due to the system not being up to date. This really put me in a bind and caused me to have to settle with a second level storage unit with no working elevator access. This was an unexpected inconvenience and ended up costing me more money and time.

Angelica Yerton  |  First Impressions 
Rating:
5.0

I can never remember her name, but the young lady who had the boot on her foot, she has always been so friendly and goes the extra mile to take care of me. She’s a keeper!

M Shane Sturdivant  |  Overall Experience 
Rating:
5.0

Casey was a big help getting setup with storage unit. I didnt get the names of the staff members,whom assisted me this morning, but they both were very friendly and helpful. Keep up the excellent work!

THOMAS SANFORD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy CLARK  |  Overall Experience 
Rating:
5.0

///

James Holcomb  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca Afonso  |  First Impressions 
Rating:
1.0

Hi I have a couple of issues with the referenced storage contract. First: We arrived at the UHaul on 8th Street in Rogers, AR on May28. Our plan was to unload the furnishing from the UHaul truck that we had rented into the storage unit that we had reserved in Rogers. Upon arrival, we discovered that the elevator did not work. Our unit was on the 2nd floor. As you can imagine, the task of moving furnishings from the truck to storage was increased exponentially. When my wife and I – who are both in our mid sixties – originally decided to help our daughter, we knew it would be a hard job, but we felt sure we were up to it. Had we known we would be required to: Load carts, Move loaded carts inside, Unload carts, Carry items one-by-one up two flights of stairs, Load carts again, Move loaded carts to storage unit, Unload carts again – we no doubt would have found a storage facility with working elevators. I’m not one to ask for something like this but it would seem that some compensation is in order. As we will be moving the furnishings from storage to our daughter’s apartment, I respectfully and humbly request that you consider something in the way of moving labor. Second: Also upon arrival at the 8th Street UHaul storage, we asked if we could possibly get a larger unit. The lady at the desk (sorry, did not get her name) suggested that we get 2 units because she believed that the wider and less deep units that she suggested were easier to get things in and out of. That made sense to me but I specifically told her that I didn’t want to be charged for 2 units – otherwise I would just get one unit that equaled the size of the 2 units that she suggested. We would just deal with the more difficult access of the one unit. SHE ASSURED ME THAT I WOULD ONLY BE CHARGED AS IF IT WAS ONE UNIT. Now I see that I will be billed for 2 units. I would appreciate it if the agreement that was made would be honored. Thank you.

JEFFREY E SOTIER  |  Online Move In 
Rating:
1.0

I reserved a truck online and when I tried to pick up my reservation I was unable to check in and was unable to get a truck the next day

Teeya Taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NATHAN ALLISTON  |  First Impressions 
Rating:
5.0

I want to put in a big word of thanks to Skyler Zaage. When I arrived at the location on Thursday morning, Skyler was dealing with an angry customer whose attitude and language became more and more disrespectful and inappropriate over the course of several minutes. When I attempted to intervene by asking the customer to adjust his tone, he began berating me with vulgarities and threats. Skyler maintained composure through all of this, eventually asking the customer to leave, which he did. I was impressed with Skyler's professionalism and level-headedness during this entire encounter.

Joe Askins  |  First Impressions 
Rating:
4.0

Great storage quality — unfortunately no ramp or elevator access to my storage unit.

PABLO SOLAR-SANCHEZ  |  Overall Experience 
Rating:
5.0

Very awesome best experience ever!

Tony Carter  |  Overall Experience 
Rating:
4.0

Often, the large sliding doors weren't unlocked which was inconvenient. I tried using the call button several times to talk to the office but it wasn't answered. I drove around and they walked to unlock but I think that should be done without customers asking. Yesterday was our final visit and the doors were still locked at 12:00. Someone should also go around the parking lot to clean, very littered. Inside wasn't terrible but could use sweeping a bit more often.

rebecca Fleming  |  Overall Experience 
Rating:
4.0

Skyler is always helpful and runs a great operation. After hours, allowing the large sliding door to open would be helpful, in the case of needing to move large items in or out.

NICHOLAS PRATHER  |  Overall Experience 
Rating:
4.0

The only reason I'm not posting an Excellent review for this facility is because they had frequent issues with their elevator

JohnDavid Oberle  |  Overall Experience 
Rating:
5.0

Professional kind and fast service

Joy Hinton  |  First Impressions 
Rating:
5.0

Staff are very helpful and friendly. Truck was newer, and that was a big plus.

BOBBI CRADDUCK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Figueroa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Junior higgins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE GATES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie Fox  |  First Impressions 
Rating:
5.0

Josh and Skyler go above and beyond in customer service!! I was very relieved to be doing business at this Uhaul facility!!!

Veronica Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette Sorensen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith Dickens  |  First Impressions 
Rating:
3.0

I was told that I would have access to my unit up until 10 pm and I have yet to be able to get into it after 7 pm. I have called and called and no one has ever called me back from the location to get this fixed. I work long hours and can never get up there in person to get it fixed. Very very frustrating to not be able to reach the GM even after his number is posted everywhere. He is a very sweet person to deal with just need everything fixed.

Tanya Lucas  |  Online Move In 
Rating:
5.0

Joshua is faaaaaantastic! He was helpful and courteous. Thank you for making moving a little easier.

Mekenna Scott  |  Overall Experience 
Rating:
5.0

Really helpful staff. Very friendly. But online when you index the hours it says closed all days of the week.

lauren fontaine  |  First Impressions 
Rating:
5.0

Samantha was awesome! She was very friendly, professional, helpful, accommodating, and highly competent! The facilities were extremely clean and well-organized. I highly recommend this self-storage!

Joe Schultz  |  First Impressions 
Rating:
5.0

Amazing staff working there! I'm sorry I can't remember specific names - rented there for almost 3 years - and EVERYone was awesome!!

Julie Mullins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Calvin Bolden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yanette Salinas  |  Overall Experience 
Rating:
5.0

Josh was amazing he was so helpful. Had some hiccups in the beginning but he fixed it all and my time and inconvenience was well taken care of. Josh has the best customer service.

JANEL ILES  |  Overall Experience 
Rating:
2.0

I was over charged for a unit for over 3 months. I was given the wrong unit # and was charged extra for something I did not want

Juan Quintero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TUAN TRAN  |  Overall Experience 
Rating:
5.0

Josh helped me select the right unit, unit location and made a great recommendation using the movinghelp.com app to get people to help unload the truck. I ended up using a company called Fresh Start and they did a great job. They showed up 15 minutes early. He made sure I could get them close together with close access to the elevator. Susana (I think that was her name. She has red hair and is very friendly) did a great job checking my rental in and answered my questions about the facility. I would give the facility 10 stars if possible. Thanks for the help!

Edward Riss  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Henricksen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kelly Royse  |  Online Move In 
Rating:
2.0

Facility was clean. Staff was unhelpful and not at all confident in their answers/actions. The first 3 months i got charged late fees because whoever did the billing didn't know how to set up auto draft. Finally got that figured out. As I was cleaning out my storage building and terminating my contract staff was unwilling to listen. I told them I was moving out and the guy at the desk said clean out your room and we will come check you out. I cleaned out my room and called on the intercom, that guy asked me 3 times if I had cleaned out my room then said they didn't need to check me out and I had to go back up front. Train these people please!

Mark Segraves  |  Overall Experience 
Rating:
5.0

Every employee that helped me was very nice and helpful.

Kelly Royse  |  First Impressions 
Rating:
5.0

Just rented a 8x10 climate controlled storage unit yesterday for an upcoming move. Facility was clean, and staff easy to work with. Got our 1st month free when we rented a pickup truck! Thanks Uhaul. ww

Wilson Winn  |  First Impressions 
Rating:
5.0

I really appreciate how well and timely I was helped. Skyler was very friendly and helpful!

cody meek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Hogan  |  First Impressions 
Rating:
5.0

Beautiful new facility very great staff

Mary Stover  |  First Impressions 
Rating:
5.0

The large sliding door is locked around 6:00pm. I understand that. But I arrived to unload after 8:00pm and could only access storage thru a standard door. I unloaded what I could and had to return the next day. So U-Haul promotes access after 6:00on but not convenient access.

RAYMOND SPRUELL  |  First Impressions 
Rating:
5.0

I would use U-Haul again very satisfied

Antoinette Deeg  |  First Impressions 
Rating:
5.0

Well lit. Secure. Very clean.

Donna Wagner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiyoki Lucky  |  Overall Experience 
Rating:
5.0

Skylar was outstanding, facility was clean and access was clear.

George Vera  |  First Impressions 
Rating:
2.0

It is ridiculous that you pay $400 for uhaul and then you have to buy specific locks that are conveniently located at the check out counter. I felt that uhaul was a money trap from the time we began. It was almost the same price to have a professional moving company move us.

CORY SUTTERFIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN SAPPE  |  Overall Experience 
Rating:
5.0

Outstanding service. Met our needs to a "T".

RONALD MAINES  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brandie Gerlach  |  Online Move In 
Rating:
5.0

Good to work with... Thanks!

Daniel Love  |  First Impressions 
Rating:
5.0

Very impressive storage facility

Olan Douthitt  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alyssa Slough  |  Overall Experience 
Rating:
1.0

There's a sign that says we have access until 10pm but I am here at 8:16 pm and have no access. I have tried calling and texting the site manager for help atleast 10 times and even had U-Haul customer service try to get ahold of him. We have been moving stuff in all day and this was our last load and we needed to have everything in BY TODAY. Not happy.

Alyssa Stobbs  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tom Morris  |  First Impressions 
Rating:
5.0

So far best experience.

poonam maurya  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bill brunkhardt  |  First Impressions 
Rating:
5.0

Excellent storage unit. Super friendly and knowledge staff. Would use again.

Mark Broshar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fralin Bradshaw  |  First Impressions 
Rating:
5.0

this facility was excellent. but it was the second place we reserved which was terrible

Bo Summers  |  First Impressions 
Rating:
1.0

I did not get moved into this unit I could not get anybody at the location to help me that look to be what was like dried blood or something nasty in the floor of the unit so I ended up going to a different unit in a different city which is too small and I need to have to book two now so I need to make sure this is not going to be charged on my card and I am very very very appalled at the facility and U-Haul in general

Samantha Jasper  |  Online Move In 
Rating:
5.0

Skyler,Josh and Kasey make me want to travel the extra 20 miles to storage. They are helpful And very knowledgeable and suggest great ideas. My wife and I really appreciate them and their friendship.

Tyler Leu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elva Marrufo  |  Online Move In 
Rating:
4.0

Can never get anyone to answer the phone.

Adam Martin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chad Donovan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Keanna Alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley Hoetger  |  Overall Experience 
Rating:
5.0

Super clean! Love the carts to help with the moving and elevator son convenient!

Karen Albarran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keith clark  |  First Impressions 
Rating:
4.0

Got our unit online. Would have been nice to see where our unit(s) was beforehand. Didn't realize that there would be an elevator involved. And our 10x20 was actually two separate 10x10's. But loved the carts being available.

Joanna Schoolcraft  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

esalina scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob Beshears  |  First Impressions 
Rating:
4.0

We were told that we would have a 10x20, but it ended up that we were given two 10x10's. Good thing we didn't have anything longer than 10 feet to store. Would be nice if what you were getting was made clear at the onset of the process, not when we checked in that day. We were also unaware (until check-in) that we would be having to go up to the second floor with all of our things. That wasn't fun. However, on your behalf, there were carts to use and the elevator was big enough for 4 carts at a time, so that was nice. In hind sight, we would have much preferred to know that we were getting a unit on the ground floor, or at least had the opportunity to request one. So while everyone was nice, the facilities were clean and well lit, the carts were provided...having direct access (without going through sliding glass doors and up/down elevators for every trip) would have made it much better for us.

Joanna Schoolcraft  |  First Impressions 
Rating:
5.0

We recently moved to Arkansas, and the month of storage here was invaluable. We finally got moved in to a new house and got our storage unit cleared out, but there was a hiccup when I called to cancel our storage unit, and we were billed for another month, plus a late fee. I came in and talked to someone and the issue was cleared up immediately, and I didn’t have to pay anything extra. Working with U-Haul has been the easiest and most convenient part of my move across country. I wish everything could be this easy and convenient. Thank you!

BENJAMIN EDWARDS  |  Overall Experience 
Rating:
3.0

The facility is good. But we had a couple of issues with the alarm of the building going on during the night which is annoying and can damage hearing. We were not able to acomplish what we needed to do when we were putting things in the storage and then months later when were trying to move out we had issues with the elevator and no one was able to give us a time frame of when it was going to be fixed. We lost plenty of time getting things out through the stairs Instead. I won't use their services in the future because I dont really know what to expect.

Leticia Ramirez  |  Overall Experience 
Rating:
5.0

Very good experience here!

Mark Miskelley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jake maas  |  Overall Experience 
Rating:
5.0

Quick, easy, and convenient. What more could you want? Thanks!

BENJAMIN EDWARDS  |  First Impressions 
Rating:
5.0

Josh was super helpful, and came to check on us once we started to offload into our unit. The security feature wAs an added bonus, and unexpected.

jake maas  |  First Impressions 
Rating:
1.0

Reservation on line was useless at store. Thought we were getting a10x15x10. Got a small entrance door and only 6' tall. Cannot get lg. items like couch down hall and into unit

Brian Swisher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peggy bishop  |  First Impressions 
Rating:
4.0

Moved out 10 days into new month & had to pay for full month.

rose denny  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christain falzone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNY YATES  |  Overall Experience 
Rating:
5.0

Skyler and Skylar were both very good to deal with.

Brendan Howell  |  Overall Experience 
Rating:
5.0

Skyler and her staff are awesome. Very clean, well lit facility.

Richard Elliott  |  Overall Experience 
Rating:
5.0

Skylar runs one of the best U-Haul and storage facilities I've used. She was friendly, as was her staff, and went over and above to make sure I had everything I needed. 100% if what she told me was accurate and on time. I would absolutely recommend Skylar and her team if you need these types of services!

Steve Ames  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Skyler Zaage  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kanchana Gingsumrong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Hogan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Skyler Zaage  |  Overall Experience 
Rating:
5.0

Very clean, easy process, online payment and self service are a plus

Jonathan George  |  First Impressions 
Rating:
5.0

Skyler, you and your staff are awesome! Thanks for the help you provided to Anita and me.

Richard Elliott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Hogan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin Payne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin Payne  |  First Impressions 
Rating:
5.0

Great staff & great service! I will use this facility again & again!

John Worsham  |  Overall Experience 
Rating:
5.0

Skylar was very helpful, she arranged my storage needs very quickly and in a friendly manner.

Brendan Howell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christain falzone  |  First Impressions 
Rating:
2.0

Office and access hours were those of standard business hours. If I didn’t leave work early I would never be able to access my unit. The only option was to pay for 24/7 access which is a complete inconvenience when I maybe needed access to it once a month. Multiple times I would try to pay my monthly bill early and the bill would say that I owe $0. Than the day after I get an email saying that I’m late and being charged an extra $30. Just not that great of an experience.

todd smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fatima Pinto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Skyler Zaage  |  Overall Experience 
Rating:
5.0

Skyler Zaaga you are the best 🥰🥰🥰 keep up the good work.

SABRINA ROGERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri Leander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill Wheeler  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tim Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry robison  |  Overall Experience 
Rating:
5.0

U-Haul Moving & Storage of Rogers is a 1st-class facility and operation. Clean, cool, well-lighted, very accommodating staff for every storage need.

Wayne Sibole  |  First Impressions 
Rating:
3.0

Attendance were slow, unable to multiple task. Would not inform you of obstacles once you informed them you were exiting the storage units. Saturday mornings you should have three staff, this would bring up your satisfaction scores.

Dennis Vanasche  |  Overall Experience 
Rating:
5.0

Very clean and easily accessible. Staff was helpful and friendly

Stephanie Espitia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Albrecht  |  First Impressions 
Rating:
5.0

Great and secure place. Staff were respectful and helpful at all times. Highly recommended. Storage itself was always well maintained and always had plenty of carts available to use.

Ailyn Alvarez  |  Overall Experience 
Rating:
4.0

Disappointed that they can double the rent by not pro-rating and returning the fee when you close the storage and rerent.

Roger Tyson  |  Overall Experience 
Rating:
5.0

Can’t get much better 😊👍

Sherrie Bonner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barry armstrong  |  Overall Experience 
Rating:
5.0

Everybody I dealt with was professional and helpful. Highly recommend.

Ailyn Alvarez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor Goff  |  First Impressions 
Rating:
5.0

that girl who runs the place... OUTSTANDING customer service...

Roxanne Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth gomez  |  Overall Experience 
Rating:
3.0

I have been to this location multiple times however, this was the first that I have had an employee roll their eyes at me and make me feel as though I was a bother to them. If not for the great service I received during previous experiences I would have left and never return.

Michelle Rogers  |  First Impressions 
Rating:
5.0

The GM Skyler is awesome. Very friendly, knowledgeable and eager to help.

Curtis Zaage  |  Overall Experience 
Rating:
5.0

Everyone At U-Haul was so helpful and nice, making the moving process not only less stressful, but actually enjoyable. I would recommend U-Haul storage to anyone needing extra space during a transitional time in their life.

Aariona McCann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Villegas  |  Overall Experience 
Rating:
5.0

Skyler was super helpful, and sweet!

Sharla Smith  |  First Impressions 
Rating:
5.0

We've moved frequently in the last 15 years. The Rogers facility manager, Skyler, went above and beyond to help us deal with all the issues that come with a cross-country relocation.

David Paulsen  |  Overall Experience 
Rating:
5.0

Staff helpful, process easy

Courtney Simmons  |  First Impressions 
Rating:
4.0

Very friendly

Nicolette Weed  |  Overall Experience 
Rating:
5.0

Helpful and friendly.

Trevor Myers  |  Overall Experience 
Rating:
5.0

Very friendly- efficient- knowledgeable and very clean!

Mikaella Butler  |  Overall Experience 
Rating:
1.0

Roaches and other bugs. The roaches were crawling across the floor, on the door handles, etc. I found one in my shoe after removing all my items. It is infested there.

James Miskimen  |  Overall Experience 
Rating:
5.0

Very impressed with the facility and the customer service provided by Toby.

barry armstrong  |  First Impressions 
Rating:
5.0

The lady working was very friendly even though she was swamped and the only one working! Thank you for being kind!

Mikaella Butler  |  First Impressions 
Rating:
5.0

Good people.

James Miskimen  |  First Impressions 
Rating:
5.0

Wish it had drive up access.

JAVAN CLEGHORN  |  Overall Experience 
Rating:
5.0

The staff was very friendly and accommodating. Would recommend anyone use them as a storage option.

Gerrard Johnson  |  Overall Experience 
Rating:
1.0

I had a terrible experience and would not recommend this uhaul location to my worse enemy. You will not see me back there!

KARA HARWARD  |  Overall Experience 
Rating:
5.0

This is the nicest storage facility I've ever seen! The staff was very helpful and polite.

Larry Gregory  |  Overall Experience 
Rating:
5.0

The facility is clean. The people were very helpful!! Couldn't have asked for a nicer experience.

Bobbie Precure  |  First Impressions 
Rating:
2.0

The manager is so hard to get ahold of unless she is actually on site. I had to drive 3 hours to deal with my unit rental. Poor communication with customers. Never using Uhaul again!

Jennifer Wang  |  Overall Experience 
Rating:
5.0

The manager and crew wete very helpful and ansewerd all my questions.

James Neville  |  First Impressions 
Rating:
5.0

Very helpful and friendly no issues at all! Really appreciate the lady who helped us with any questions we had. Wish I got her name but she was hands down fantastic

Andrew Hobelmann  |  First Impressions 
Rating:
5.0

Staff haa been so nice and knowledgeable. Skylar masw the move in so smooth.

Jennifer Wang  |  First Impressions 
Rating:
5.0

The facility staff were very polite and helpful. The storage facility is second to none in this area.

Larry Gregory  |  First Impressions 
Rating:
5.0

Very kind and helpful staff

Dianne Banse  |  Overall Experience 
Rating:
1.0

Very confusing and couldn't get in

Melinda Hutchins  |  First Impressions 
Rating:
5.0

Amazing customer service.

Anais Morfin  |  First Impressions 
Rating:
5.0

The guy that helped me was really nice and explained everything to me really thoroughly. I’ve used other uhaul storages before and some stuff wasn’t even explained. Anyway, he was nice and polite.

Casey Eichor  |  First Impressions 
Rating:
5.0

Service was good.

Laura Tesdall  |  Overall Experience 
Rating:
5.0

Everything went as smooth as can be. The staff was fast and efficient. The carts available made things much easier.

Scott Holtsclaw  |  Overall Experience 
Rating:
5.0

Skylar was awesome! She really did a great job letting us know all the tricks!

STEVEN BROOKS  |  First Impressions 
Rating:
5.0

As i am older with Rheumatoid arthritis, I move very slow. Zachary worked vary patiently with me and was so kind, even when I came back to change my order. Thank you to all the team for your kindness

Joanne Dubnicka  |  Overall Experience 
Rating:
5.0

We relied heavily upon Zack, the mngr. A special thank you to the great Seth, beautiful and talented Skylar, Scott, the rock, and Kimberly who went to bat for us to fix-up a slight mix-up.

joseph gambino  |  Overall Experience 
Rating:
5.0

We had to make changes to our moving needs & reservation mngr, Michelle, and local outlet rep, Jewel stepped right up & took care of us. We are VERY attached to U-haul as a company now. Indispensable.

Joseph and Jessica Gambino  |  Reservation 
Rating:
1.0

I was patronized & spoken down to by Chad @ Teasley location, sent to third party to pick up trailer, then called three weeks later b/c drop off location never checked in our equipment.

christina reid  |  Reservation 
Rating:
5.0

6 of my 7 visits there, I dealt with Seth. He provides excellent customer service. My last visit, the manager took care of me. Also excellent.

RAYMOND SPRUELL  |  Overall Experience 
No reviews have been submitted for this location.

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