This has been a great asset for my community I go there for all my truck moving and storage needs very reasonable price too notch equipment and very courteous professional employees
Brandon S | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Rock Springs
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store was exceptionally clean and organized. The manager was friendly, professional and efficient.
Frederick SReturn went smooth and easy. Thanks.
Jason FThe person that helped me was so great and made the process easy and fast! 10/10
jenny r | First ImpressionsShitty customer service. I returned the truck 14 hours early, no refund, I was actually charged an extra $18 for 3 miles over and 3 gallons of fuel I'll never return to give you my business.
JamIe RWe have dealt with the poor service in this city for 65 years, watching this store come to life is a bleeding for our city, we started buying boxes and blankets long before it finished. Now we have rented storage in here as well. By far this is the cleanest secured storage I have ever seen, and faculty restrooms as well! Hats off to the staff here at our Rock Springs, facility for outstanding service.
Gerald U | First ImpressionsBigger carts.
Eric CManagement and staff have always been most helpful, courteous and professional.
Peggy o | Overall ExperienceMake sure the system does not crash, I was charged extra for fuel even though I returned the truck with the proper fuel gauge.
Bruce CHayden was awesome! Fantastic customer service.
Michel CI moved out on the 24th not the 25th
Chris S | Overall ExperienceIf there was anything wrong with the Uhaul or the customer experience, I wouldn't have noticed because I was distracted by Paige. Wowee zowee!
NOAH HCheck in/check out with in 10 minutes quick and easy
JEFFERY PFine as is..
Jeffery DThank you!
Emory MDon't charge 60 extra if you don't make it by 715
darwin gEveryone is so friendly and helpful definitely will use again
Brandon SAll of my needs were met to .y satisfaction
Alexis L | First ImpressionsAppreciate all the help they gave us. The storage was nice and clean. It is a very nice facility.
Eileen C | Overall ExperienceMiss. Moore Runs a Top notch operation in the Rock Springs, Wyo facility. Her staff is very friendly and professional. All else is orderly and clean. This is why I’m a return customer. Thank you Steve O’Brien
Steve O | First ImpressionsAppreciated the ease of moving with the dolly. Wasn't able to use the drive-in loading/unloading dock unfortunately. Two cars were parked for an extended time despite not doing any active loading or unloading at the time. We didn't have enough room for the truck/trailer with both bays partially occupied for so long.
Erica O | First ImpressionsI have rented three car Haulers from u-haul and this one didn't have any brakes. the others did.
GENE HSuper friendly and we also upgraded our storage unit to a bigger one lady's up front were awesome thank you
Brent RThe whole rent process was convenient and easy to manage through the U-Haul website. The facility is nice a clean as well as well lit.
Michael B | Overall ExperienceIt was very easy to check and return the vehicle. The vehicle was very clean and worked well. Thanks UHaul.
Terry TKeep people like Paige Moore and your location will be ok.Ran into probplems installing a hitch and she went out of her way to help me out.GREAT JOB THANK YOU - I WILL BE BACK
Klaus LThis uhaul location always offers the best service - quick to respond and always ready to assist with professional friendliness and courtesy. Thank you!
Lisa SAt first I was given the wrong information and when I went to the store to get the U-haul truck I was notified that the information I had was wrong and I am very very impressed with the facility and every aspect of the process
Chris M | First ImpressionsAlthough there is no visible security. It is well lit and clean. All the times I'd been there I had no issues of any kind, everything was positive
Brodie W | Overall ExperiencePaige is amazing!!!
Amber E | Online Move InVery friendly and helpful.
richard dGreat accommodations. Great services. Lighting was great
TODD L | Overall ExperienceKeep being professional and polite. Our Rep ( Page ) was amazing and took great care of us. She was flexible with our move do to several changes in dates. We'll represented in Rock Springs Wyoming. Thank you 😊
TODD JGreat job!
Richard CHad multiple roll overs due to winter conditions and was helpful and took care of me.
Stan THave equipment clean and cosmetically in good condition and insure safety features of rental are in operable order like the surge brakes on a car transport before renting out to a costumer
DAVID PCassie is a delight! Very helpful and fast!
Shaelynn T | First ImpressionsVery friendly!
Bobby VThe gentleman that help me was amazing, kind and quick.
Melinda BThe young lady at thee desk was exceptional!
David H | First ImpressionsGreat customer service’s, fast and easy, everything explained was in and out max 7 minutes.
Christian GThe real complaint that I have is that I have paid an additional $15.00 per month on my minimum Disability check that direct deposits around the 3rd. That is approximately $270 or more in fees or 5 months of storage at $55 per month. Also the new doors scraped the back of my bumper. I filed a claim with Uhaul. Other than that my moves and access to box and unit have been good. The new facilities are quite nice.
Charmaine L | First ImpressionsVery good location, very convenient. Staff helpful.
Kevin RNo improvement needed. I rent frequently to deliver displays and I always have the smoothest transactions.
Peggy oThey finally allowed me to NOT PAY LATE, due to MY LIMITED DISABILITY funds that arrive on by the 3rd of each month. I have paid at least a $15.00 late fee for 1 and half years totalling $300.00. Thanks UHAUL.
Charmaine LReally good service Overall
Blanca T | Overall ExperienceI had to travel from Rock Springs to Rawlins to collect. It would have suited me much better to get it is Rock Springs
Gerhard TPeople were real nice helpful.
lori gDefinitely the most secure storage facility in the area. One of the only indoor temperature controlled facilities as well. Very pleased with the facility.
Cameron B | Overall ExperienceThe hours on the door and online say we have access until 10 pm but the doors lock at 7 pm. I was inside at my unit and couldn’t figure out how to get out because the sliding doors locked me in at 7 pm. I had to go out a garage door port to leave and couldn’t figure out why I got locked inside when the door says I have access until 10 pm. Also we asked the front desk and they said it locks at 7 even tho the sign says 10 and that we could pay for 24 hour access if we wanted too
Melody N | Overall ExperienceThe staff has been great .. in explaining everything .. contract, payments, access, security. They made it convenient for us to unload our box into our unit, everything so clean. The luggage carts were extremely helpful .. I don’t know if we could have done it without. Thank you
Steve L | First ImpressionsKassidy at the rock springs foothill location was amazing ! Very quick , effficient, Professional & kind ! Give that girl a raise !!! She made everything a breeze quickest experience with Uhaul I’ve ever had !
Kelcey BKeep up the good work!
Maria G | Overall ExperienceAll staff, ALL TIMES….always a pleasure getting my moving and storage help.
Bill CIt was great that it was assembled when we were. Very nice and safe feeling and the cleanliness clean was amazing. It was so easy. I'm telling everyone.great experience.
Sue E | First ImpressionsI recommend it to my friends Kevin Covarrubias and he has a storage unit with you now for about 2-3 months now
HERSON R | Overall ExperienceLoved the drive in aspect of loading and unloading. Everyone there was very helpful and pleasant. I would use the facilities again in a heartbeat!
Dawn L | Overall ExperienceShadee is an absolute doll!
Amy C | First ImpressionsI mentioned the strap mechanisms being worn, difficult to loosen tire straps.
Richard EThe courtesy of Shadee was exemplary. Thank goodness for your hospitality.
Tawny W | First ImpressionsFriendly professional service
Tim WGreat customer service! Paige was very helpful.
GARY C | First ImpressionsGEAT NEW 26 FOOT TRUCKS THAT DONT BOUNCE YA TO HELL AND BACK
Larry CVery attentive, friendly and helpful.
Bill CGreat staff
Charles A | Overall ExperienceMinus the flooding it was a very good experience
JOHN G | Overall ExperienceThe service was great and very friendly
James RGot charged extra and nobody knows how
tyler sAll the terms were clear. The staff was friendly and professional.
Yazdhel C | First ImpressionsThe lady who helped us was so kind, helpful and caring. The best uhaul dealer in ROCK SPRINGS by far!!!!
Andrea M | Overall ExperienceKassi was very accommodating! Great service!
laura t | First ImpressionsIf only they could keep open longer at night because people work and sometimes you need to unload during later hours.
Graciela M | First ImpressionsThank you for best service!
Marsel A | Overall ExperienceToilet paper was emptied but other than that good experience
Katie J | Overall ExperienceI was very impressed with the overall excellent of service and friendly people who do whatever they can to be sure you're taken care of. I was so happy I chose that storage unit being inside. That helped me a lot. They all very hard to make sure all customers are satisfied. God bless them all
JO H | Overall ExperienceThat is a really great store. Fast, efficient, friendly. Helped me A LOT.
steve sNothing everything went great
Karl MShadee provided excellent service. Took her time and gave me all possible options. Very kind.
Michelle SNice lady's working there. Very helpful
Nicholas EIt was flawless in all facets! Thanks so much for being helpful and knowledgable with all my moving needs.
Jared WThe lady that checked our equipment in was very pleasant and professional!
Christopher HGreat staff and great place. Only complaint was it got really hot and stuffy in the storage area.
Charles M | Overall ExperienceThe girl was very busy trying to help me with a storage and uhaul while helping a customer on the phone make a payment. She didn't tell me that a lock already came with the storage, didn't tell me I had to scan my security card before opening my storage or scanning out when leaving. I also rented a 10 uhaul but when I I went to get it it wasn't back and another girl couldn't get in touch with the person who had it. She gave me to 15ft van for the same price $19.99. When I got it she didn't show me how to open the back or pull out the ramp. Also the passenger side seatbelt was broke. The place needs to hire more people...
Kimberly H | First ImpressionsI was impressed with the ease and swift process of obtaining a U-Haul truck to assist me in my move. The availability of a storage unit gave me peacenof mind. I inquired about boxes for purchase and was never provided a price which was a little frustrating given the proper boxes allows movers to be more organized and allows for a safer transport. The Sally Port was extreamly hot and stuffy, making the off load miserable. Due to no ventilation I picked up the unpleasant odor of animal urine. I don't care for the inability to access the units by vehicle as it becomes daunting and more work. Over all, I appreciate your company.
lyndy g | First ImpressionsThey helped me get a refund from the Laramie location who didn’t give me a dolly or blankets.
KARI SThis place has the only security like this storage unit has that I've seen in my area like at this place they have cameras and code cards and even a covered safe garage for your car or truck to park while unloading and loading from your unit
Mariah T | First ImpressionsVery nice staff. Very clean and affordable!
Shondra R | First ImpressionsThe uhaul shipping was was smoother, simpler, more honest, and much less expensive than hiring a moving company. I've moved cross country and back using both methods. I'd choose uhaul again over a moving company. Much more reliable!!
Devils lake pick up point is not very helpful the lady didn't tighten the trailer hitch so it fell off and broke some of my wiring
Randy W | Overall ExperienceYou need more help therea they are being pushed to the limit there
Ronald RThe young woman was very knowledgeable and extremely helpful. She made the rental extremely easy. I will gladly rent from this store again… because of her excellent service.
Randy NThis storge was like the 5 star of storages! And the handicap unit I was able to get was very helpful. Thank you!
Susan R | Overall ExperienceVery good.
Anna D | First ImpressionsWill use again when needed ..same for truck or trailer
SCOTT C | Overall ExperienceWas a great service staff very helpful
Debbie G | Overall ExperienceNew and clean Paige is nice and helpful
Debbie G | First ImpressionsA Logistics 'Grand Slam'. Tks Stephen
Stephen H | Overall ExperienceThe general manager was very welcoming and assisted me with getting my storage unit setup quickly. She is a blessing to have within your company.
Patrick D | First ImpressionsThe staff at this facility are incredible! Very professional, super helpful. The world definitely needs more people like that!
Jose M | First ImpressionsVery nice facility the security was top notch and the customer service was womderful. I cannot rave enough about the team at my local Uhaul. Everyone is so helpful. What a relief during such a stressful time.
Andrea W | Overall ExperienceThe assistant Manager has been there and helped me the last 2 times I have went in and returned/rented. He was extremely helpful and friendly. I can be quite difficult to deal with at times and he managed to stay professional and friendly. He was very knowledgeable and more than accommodating. If I could give this facility 10 stars I would.
Andrea W | First ImpressionsMe opening my unit sets off the alarm every time.
Tyler F | First ImpressionsPaige was so helpful. The storage issue was last minute. I was very upset about the situation I had been put in. She did everything and was very confident. Valued employee. Will recommend.
Victoria W | First ImpressionsVery helpful and kind folks.
Carrie C | Overall ExperiencePaige Moore very professional and a wealth of information
JAMES C | First ImpressionsI'm very happy the.people is amazing thAnthanks for help me
Alfredo C | First ImpressionsGreat place
Deonna F | First ImpressionsThe entire process was user friendly, smooth, and very quick! Much better and more respectful customer service than the Center Street location in RS, WY 82901. I was treated like a person instead of a criminal. I was notified of everything thoroughly instead of being subjected to listening to the staff complaining about their job and the hours made available to customers. I was shown the utmost respect and consideration instead of being criticized and mocked for having to reserve a UHaul and move in the nasty weather. I would never recommend anyone that I care about to visit the Center street location BUT I will most definitely recommend the newer location in Rock Springs, Wyoming 82901. The customer service was what "customer service" should be!
Brooke Y | Online Move InNice facilities
Robert M | First ImpressionsThe Rock Springs store was very accommodating . Very friendly.
Norma R | First ImpressionsStaff was great, checking into a unite took no time. Love that the units are inside a building so I don’t have to be outside in the cold.
Amanda D | First Impressions