Customer Reviews for U-Haul Moving & Storage of Rivergate

1,638 reviews

1515 Gallatin Pike N   Madison, TN 37115

(629) 221-2502

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(629) 221-2502

1515 Gallatin Pike N
Madison, TN 37115

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Don’t know the guys name at the desk that helped me, but he was efficient and quick at doing his job.

FLETCHER L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
3.0

The employee I dealt with this morning was very uncaring of getting me taken care of. He lied to me and told me they didn't have any appliance dollys so they gave me a utility dolly when I definitely needed an appliance one. When I returned, they told me "I don't understand why he didn't give you one, we have a ton!" and showed me all the appliance dollies they had.Then said you're really going to stay here for 3 dollars? When I asked them to update my bill. Completely unprofessional...

Scott E. 
Rating:
5.0

Always very friendly and expeditious in taking care of all my hauling needs. The owner and staff are always of the highest quality in taking care of me.

Ivan F. 
Rating:
2.0

Be prepared and better communication. I reserved it and When Arrived to pick it up they had cancelled the reservation. No call, no email, nothing. Stated they didn't reserve past 8:00 pm, however, the website did not tell me that. Had to go pick it up at another store.

stacey L. 
Rating:
5.0

Excellent service and easy procedures

carmel J. 
Rating:
5.0

Customer did not leave a comment.

Penny E. 
Rating:
5.0

Customer did not leave a comment.

Jarriah J. 
Rating:
4.0

Customer did not leave a comment.

Nicholas C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haresh M. 
Rating:
2.0

It took 9 days and 3 calls to customer service for the dealer to complete the check in process. The manager finally rectified the issue. Everyone was very nice through the process, but it took too long to get resolved.

Bobby C. 
Rating:
5.0

Customer did not leave a comment.

Joey K. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

Great service

lekethric R. 
Rating:
2.0

the truck was leaking water that all over my clothes and boxes when rain got in the truck that is when rain got in the truck

Amanda B. 
Rating:
4.0

U-Haul representative was very helpful

Dustyn F. 
Rating:
5.0

Customer did not leave a comment.

IDA FAYE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shatoria E.  |  First Impressions 
Rating:
2.0

Have submitted a complaint twice and there has been no follow up.

Dale L. 
Rating:
3.0

When I went there. There’s where never an associate at the desk . I’ve waited for about 30 minutes for assistance

Jacob M.  |  Overall Experience 
Rating:
5.0

Mark was very helpful and customer service oriented. He took the time to explain things. I will recommend Uhaul @1515 Gallatin rd to all my family and friends. Thanks

JAMILA R.  |  First Impressions 
Rating:
5.0

Nice fast service.

Kanitha B. 
Rating:
1.0

The staff was rude and always acted like you was inconveniencing then by needing a trailer or making a reservation. I wanted a drive up unit and reserved a drive up until and they told me reservations don't matter and gave me a inside unit upstairs that leaked so.my stuff got wet. Then both times I have to get a trailer from them they said it had to be round trip and not one way. The first time they fixed it, but this last time they refuse to fix it and only wanted to give me a 5 hour rental of the trailer. Also because I never heard back from customer service like I was told when I call them I have to drive 3 hours with an empty trailer on the expressway to return it. I will never deal with that uhaul again

Lee P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

All perfect. The young man came out in the pouring rain to unhitch the trailer. He was quick and careful. Also he was very polite. Thanks.

JONATHON W. 
Rating:
5.0

Customer did not leave a comment.

DAWN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ormondria G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Everything was perfect. Everyone was very nice and professional. I will definitely be back this U-Haul !!

Dawn T. 
Rating:
5.0

Anxiety free rental. Thanks for the service!

Francis O. 
Rating:
4.0

Don't bother with the online reservations and crap. It's a big, unnecessary PITA. Just go in the store…The people are nice.

Rob C. 
Rating:
3.0

I reserved a unit a month in advance online and when I arrived the day before the move, they had non on the size I reserved. They rented me the smaller size and the location moved to a second floor down narrow hallways. It is not feasible to move furniture to that location so I had to cancel the reservation. Very disappointed.

Mary F.  |  First Impressions 
Rating:
1.0

There was very little communication on Uhaul's part, and what little communication there was was conflicting. The whole process was frustrating and I will not use or recommend Uhaul again.

Carolyn J. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
2.0

The staff are awful except for Victor and a tall black young man. Money was stolen from a moving referral, the staff do not have correct info to give to customers or that is their excuse for trying to over charge people. Rented a tow behind and it was full of debris and the woman "manager" (she says) is just the worse!!!

BILLIE S.  |  Overall Experience 
Rating:
5.0

the staff there was so very helpful I'm in a wheelchair. and these guys went the extra mile for me please thank them!

DAVD K. 
Rating:
5.0

Nothing every thing was good also the staff was great

JAMES M. 
Rating:
5.0

Was able to pull up and someone was there to greet me and unhook the trailer in a matter of minutes.

Victoria B. 
Rating:
5.0

The employees were friendly helpful"and went above and beyond to ease my anxiety and stress that comes with moving.Manager was exceptional!

Teresa Q.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Srinivas I. 
Rating:
1.0

Person who helped me was unprofessional and unhelpful. He chewed on a plastic spoon while trying to help me and wasn't too helpful. Overall experience at this location was terrible

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

maureen b.  |  Overall Experience 
Rating:
5.0

Great customer service.

Dezerick K.  |  First Impressions 
Rating:
5.0

Just keep being kind and respectful

Wilette A. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

The only thing that bothered me was the unprofessional demeanor, attitude, and the way the young man talked to me. After all I'm giving uhaul my business and money, not saying I'm special or important, it's just a way to talk and carry yourself when representing a company. Customer service ain't for everyone. There should be a class on how to conduct yourself and how to talk to your customers. Other than that every thing was fine. Now the first night I came into the facility a young man names Kaheem helped me and he was very helpful and professional.

TANYA H.  |  First Impressions 
Rating:
5.0

However, I took a picture of a burn in the driver's seat. Other than that, the U-haul was clean. service was great. I was well taken care of thank you guys.

alicia P. 
Rating:
1.0

Customer did not leave a comment.

Willie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie N. 
Rating:
4.0

Only issue was that the Location wasn't allowed to accept Cash. But, Other then that our experience with picking up and Dropping off. And the program that U-haul has Implemented about marking Previous Damage

Charles A. 
Rating:
5.0

Customer did not leave a comment.

ayanna j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Q. 
Rating:
5.0

Customer did not leave a comment.

Theresa E. 
Rating:
1.0

Fix the truck or get new ones and stop cheating customers out of money over charging when y'all equipment not even up to date

Juan W. 
Rating:
2.0

The front door doesn’t close. The guy checking me in was short with me and was watching the football game. Please fix the door.

NATHAN L.  |  First Impressions 
Rating:
3.0

Getting a moving truck (which we already had reserved) & a storage unit was a very long process. We arrived at 9:15, & finished at Uhaul around 10:20. And the guy told us the total, we od with card, then he told us about insurance on truck, we paid that with card, then he mentioned we had to have insurance on contents in storage unit, we pd with card. Would had been more simpler to do all different transaction at same time. But the guy was nice.

KAREN M.  |  First Impressions 
Rating:
5.0

Everyone was so helpful and really nice. These guys went above and beyond to make sure I was checked in and everything was correct. Very nice and professional .

Victoria S. 
Rating:
4.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Very helpful staff.

Andre C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre C. 
Rating:
4.0

Most of the trailer lights were either not working or barely connected. When hooking up, the only lightning that was tested by the attendant were the emergency flashers. Two of the rear lights were almost falling out of the bracket, one of the other rear lights didn't work at all.

JASON F. 
Rating:
5.0

I love the customer service there

terri A. 
Rating:
1.0

I Love The U-Haul service But I Will Not Call To Rent Again!! And I will Not Have My Family Rent From Here! It's Been 2 Times Now I Had To Pay for A E R Or something

MARVIN K. 
Rating:
5.0

My delivery got rescheduled 3 times because of the weather, that's totally not uhaul's fault, but I wasn't notified when my boxes arrived in TN. If I'd known, I might have been able to schedule delivery before the weather hit. Also one of my boxes was still screwed shut. Overall I'm very happy and everyone was so helpful and friendly. Thank you!

Caitlin E. 
Rating:
4.0

Thank you for your service

Herbert M.  |  First Impressions 
Rating:
4.0

I was charged for gas when I returned it as received. I actually put $10 in.

Bradley B. 
Rating:
5.0

Nothing, Great workforce, thank you to Victor C. for his great customer support.

Michael C. 
Rating:
5.0

Excellent staff

Carlton C. 
Rating:
1.0

Never again U-Haul. I got over charged twice and they said they couldn't fix it! Awaiting corporate to fix it and very rude staff

Desiree S. 
Rating:
5.0

The man who helped was great!

MITCHELL I. 
Rating:
4.0

Due to some roof leakage water spilled into Mom's attic area and caused some damaged. issue reported.

Srinivas I. 
Rating:
2.0

I am pretty sure that the guy working at the desk is on drugs. He was in a daze and barely conscious. I could also smell. The guys hooking up and unhooking the trailer were get. Get rid of the druggie. Huge liability to Uhaul.

James N. 
Rating:
5.0

Customer did not leave a comment.

KEITH A. 
Rating:
5.0

Customer did not leave a comment.

TAVEO P. 
Rating:
4.0

Better communication between U-Haul and the movers who load and unload.

Georgia M. 
Rating:
2.0

Clean out trash from other customers, stop making excuses as to why Uhaul was a mess and workers need to stop being so lazy. Everytime I go in there the guys are outside just standing around (no customers) talking, yelling and smoking.

Billie S. 
Rating:
1.0

Clean off the trailer when letting customer borrow it

David A. 
Rating:
5.0

Customer did not leave a comment.

Darrell W.  |  First Impressions 
Rating:
5.0

great people

Darrell W. 
Rating:
5.0

Customer did not leave a comment.

Keye P. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
3.0

I contracted to have U haul boxes delivered to my home in Sarasota fl and then shipped to Cookeville Tennessee for storage until our house was ready to move in and then I was told to let them know and they would deliver them to my home so we could empty all five boxes. When we were about ten days beforewe were ready I contacted the storage facility who had our U haul boxes to make arrangements for delivery and was informed there is no arrangement to deliver the U boxes in Cookeville and I would have to do this myself. I could not believe what was happening.After making many phone calls to U haul they finally agreed to send a truck from the Nashville area to drive down and deliver my furniture and then come back and pick them up for a charge of $666.before they would come and deliver the boxes. The truck driver was very nice and did what they said. My conclusion is don't trust what they tell you when using U haul boxes as to their service. I felt We were held hostage to pay a charge that was not in the agreement to get our furniture. I wanted to use PODs but they do not come here but was up front on there service .

richard F. 
Rating:
5.0

Customer did not leave a comment.

gary L. 
Rating:
5.0

Customer did not leave a comment.

Alyssa T. 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
5.0

Customer did not leave a comment.

Kirk R. 
Rating:
5.0

I would like to disbuyr some yhings

Wendy G. 
Rating:
5.0

Customer did not leave a comment.

Banjor M. 
Rating:
4.0

Not horrible, but details matter when you are paying $1,000 for a 24 hour period. Windows were filthy, and I mean filthy inside and out. Annoying belt squeal for 400+ miles. Less than 10 MPG. I appreciated the efforts of the people working there.

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

BENNIE T. 
Rating:
5.0

Customer did not leave a comment.

Marcos G. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G.  |  First Impressions 
Rating:
2.0

The truck transmission was acting up and I was over charged!!!

Devlin L. 
Rating:
5.0

They are the best and the most friendly people for the type of work that they do and very respectful it was always clean and smelled good and they called everyone by their names and I always left with a smile on my face. Once again they are all great I will be back without a doubt.

Bonita H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
1.0

Was bad, the set up was made in Nashville and totally disappointed, while l was driving through Litttle rock l did a stop in U Haul store and help me to fix it.

Hector V. 
Rating:
5.0

The wonderful ladies from the Madison, TN location were so helpful and super friendly. Container delivered on time. I called to see if the container could be picked up earlier and there was no issues. They called me back and said they could be on their way. All very nice people that I dealt with in Madison.

Carmen M. 
Rating:
5.0

Trailer was ready to go even earlier than i had scheduled. Location and rep were great!!

ROBERT S. 
Rating:
2.0

I was given a very messy and disorganized time at this location. One employee carried quite the pungent smell of marijuana on them, and they were the only one working the desk. None of this would be an issue if they would have given me a small bit of courtesy and decency. They were very indifferent and dismissive of everything in the process. Giving me dead looks, very short, unclear answers, and offered no assistance- often prioritizing other people, engaging in conversation with them. Once I got my car over to the trailers and began hookup, another employee came to my car and thankfully helped me finish setting it up. I came in to finish my paperwork, had to wait another 10-15 minutes, as the previous employee hadn't printed it out, instead going out of his way to work with another customer. My trailer hadn't been checked in, and I doubt inspected when I arrived, which forced me to wait even longer. In total I spent an hour getting this 4 by 8 from a dead store. Due to the tornados in my state, I was forced to move a week later, and this location made it even more miserable.

Jordan D. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Despite there being multiple people, the employee working there did an excellent job multitasking. Give this guy a raise.

Javier V. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
1.0

I rented a Uhaul box. They sent bill months after the box was delivered for a ticket that supposedly occurred during the transportation of this box. This is the kind of customer service you can expect. No accountability from uhaul for their own mistakes.

Peter E. 
Rating:
5.0

Great customer service

Desmond C. 
Rating:
5.0

Customer did not leave a comment.

Kimmie S. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
1.0

It sucked

Kelli C. 
Rating:
5.0

Customer did not leave a comment.

Mike E. 
Rating:
1.0

I feel like I should have got a discount because I was displaced because of the tornado, I lost my home. They could if given me a discount I also rented a storage from them but they just not helpful or sympathetic

TIFFANY S.  |  First Impressions 
Rating:
5.0

The process was smooth and cost effective. The U-Box was built sufficiently for my needs. Tie downs at a lower level would be appreciated. My unit only had two on each side at chest height. The app however did not allow for insurance adjustments post delivery as we kept the unit a period of time to accommodate changes. It was stated you had to go to a facility to alter / drop insurance over the original contract. Aside from these things, the experience was very positive. I have already recommended the U-Box method of moving to other people, especially if you have a vehicle to transport to / from the U-Haul facility.

brett A. 
Rating:
5.0

Mark at the front desk was very polite and helpful returning after having to detour due to the tornadoes at original drop location.

David H. 
Rating:
4.0

How about you don't change the pre-selected pickup and drop off locations without confirming it with the customer first. Added miles to my trip and added an hour in additional drive time. Terrible customer service especially when I reserved this weeks in advance. Pick up the phone and call next time, wtf.

MICHAEL S. 
Rating:
3.0

Shipped household items from CO to TN, to be stored while home was being built. When it was time to deliver items so movers could load them, I had to call uhaul back 9x in order for them to correctly load the correct drop off address into the system. Storage rent is not pro-rated, so I paid $200 to store items for 10 days, and then once containers did make it to my home, noticed that Uhaul had put an additional padlock on one of my containers without my knowledge or permission, and left it there without a key or combination for me to have access to my box. In anddition, when I finally did gain access, some of my items were damaged. Unacceptable. Will never use Uhaul for any moving/storage needs, again.

Deborah K. 
Rating:
5.0

I wasn't a uhaul fan until I started going to this location. The people who run this place are extremely hospitable and professional.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Regina W.  |  Overall Experience 
Rating:
2.0

It would be better if apply the money faster after you expect the trucks or whatever. Thank you

Victoria C. 
Rating:
5.0

Very professional staff environment

JAMES M.  |  First Impressions 
Rating:
5.0

Marvin is the best I’ve followed him and watch him grow from the north first location and his team he has behind him is excellent with communication and overall hands on and they don’t mind helping you

Micheal M.  |  Overall Experience 
Rating:
5.0

Very professional staff 5+

james M. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Garey H.  |  Overall Experience 
Rating:
5.0

There were way too many furniture pads. Each box came with 20. I ordered 7 boxes, so I didn't need 140 furniture pads

Colton W. 
Rating:
4.0

Customer did not leave a comment.

Valorie R. 
Rating:
4.0

Exact location of truck

BENNIE T. 
Rating:
4.0

Customer did not leave a comment.

Harley H. 
Rating:
3.0

Charged for 9 gallons fuel. $47.00. Drove truck a total of 12 miles. Nothing gets 1.3 miles per gallon. Obvious price gouging and basically stealing $47.00.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Lisa K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESTINEY B.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and was patient with me even though I was a basket case at the time.

BENJAMIN R.  |  First Impressions 
Rating:
5.0

The staff voluntarily helped me move all my belongings into my storage. They were very kind and helpful, 10/10 i would definitely recommend!

SEANTAE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTANY M.  |  First Impressions 
Rating:
5.0

The only issue I had was not receiving my deposit back.

Joshua c.  |  First Impressions 
Rating:
5.0

Problem free!

BARRY P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Melshawn F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
2.0

The guy at the front has terrible attitude. It seems that he hates his job and everyone around him. To be fair his coworker was quite the opposite. Facility is great but in general the staff is terrible. This wasn't the first time

Victor O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Laura H.  |  Overall Experience 
Rating:
1.0

Staff and management communication was very poor. I will send Marvin several emails and he has never responded. They don’t answer the phone and when they do they are rude.

Quinton G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARICUS W.  |  First Impressions 
Rating:
5.0

Everything clean the staff was friendly and helpful nice to have everything setup when you arrive

John P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NEYRA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry N.  |  First Impressions 
Rating:
5.0

Everyone was helpful and friendly

John P.  |  First Impressions 
Rating:
5.0

Very helpful and professional.

BRENDA B.  |  First Impressions 
Rating:
1.0

You are need to have a behavioral psychology, do your hiring. Because who's ever up there now? It's not far from intermediate ther self....

rodney s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHATEEKA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie B.  |  Overall Experience 
Rating:
2.0

I mentioned to management upon moving into the storage locker that there was a leak coming from the ceiling. When I moved out, many of my items were ruined due to a dry rusty residue that had dripped from the ceiling during the months that I was using the storage locker. I didn't hear anything back regarding my concern about the leak and how it had been handled. I'd like to be reimbursed for the damage done to my things.

DAVID J.  |  Overall Experience 
Rating:
5.0

Best service I’ve ever had in a difficult time

Micheal M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garey H.  |  Overall Experience 
Rating:
5.0

The gentleman who was working was very informative, did his job efficiently, and was very polite. He showed me how to access everything I needed for the storage area.

ANN P.  |  Online Move In 
Rating:
5.0

All good

Garey H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antwane M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  First Impressions 
Rating:
3.0

I really liked the convenience of the pull in garage for loading and unloading. I never felt unsafe there. The storage room, hallways, and elevator were well maintained. My disappointment comes from the lack of customer service. There were 2 very helpful employees unfortunately, I do not know their names. But the employee that I had the most contact with was was a younger, heavy set, black man who walks really slow, processes sales, rentals, and checkouts super slow. This man is surly and acts like he could careless about anything. Why is an employee wearing sunglasses while assisting customers at the register inside the building? Additionally, Uhaul needs to hire additional team members to support the business that this location does.

SHANNON J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

terisa r.  |  First Impressions 
Rating:
5.0

My only recommendation would be for corporate to actually allow customers to directly call the store for questions instead of a general call service. That was my only issue

Lindsay M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LOIS L.  |  First Impressions 
Rating:
5.0

Great staff!!

tim m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sabrina L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEX B.  |  Overall Experience 
Rating:
1.0

Poor customer service. Rep needs customer service training and on the job knowledge of storage units.

Jalonda K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis B.  |  Overall Experience 
Rating:
3.0

Because I compleyed the online move-in, I was supposed to be provided with a disk lock by U-Haul. Apparently the facility was completely out of disk locks so I had to go to Home Depot to purchase one.

Quinton D.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Tanqueray J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany Y.  |  Online Move In 
Rating:
1.0

From St. Louis ya'll had everything messed up. You gave me 2 wrong rental storage locations & drop off points. Didn't have an appliance dolly for me to use because I had ordered one, couldn't find another U-haul store to rent one from, which set me back on loading & leaving out. Had me going to these places, burning gas for nothing. No lock was provided once I got to the correct storage unit. The information giving to me by St. Louis U-haul was horrible. I would recommend the U-haul storage unit in Tennessee on Gallitan Pk.

Betty J.  |  Online Move In 
Rating:
5.0

Every thing went well

barry v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WESTON l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominique H.  |  Overall Experience 
Rating:
2.0

The storage still had a lock on it and it still had the last person's things left in there. It was green tea everywhere also.

Tanesha W.  |  First Impressions 
Rating:
5.0

Marvin went out of his way to call me and help me save almost a hundred bucks plus 40 bucks a month. I was in a hurry and needed to be done quickly and him and his team made it happen.

mason m.  |  First Impressions 
Rating:
3.0

This business needs some more help. I've been in 3-4 times lately and the phones are ringing off the hook and service is slow. They didn't show me how to get into the drive-thru spot and it was all a bit confusing. However, once we got Marvin, the general manager, to come and help us everything was fine. He was very knowledgable and polite. I like the facility (it's very clean!) and next time I think I'll be able to get in/out with no problem.

Sharon H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDALL H.  |  First Impressions 
Rating:
4.0

The facility and staff are great. The fact that you don’t prorate monthly charges when someone moves out is ridiculous and a scam.

Connie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judd B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Theresa B.  |  First Impressions 
Rating:
5.0

I'm not really satisfied in the place of my unit cuz I have so much stuff and I have carpal tunnel that I have to have a second floor it sucks but we're going to say

LaShonda G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tafazavoir J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anette E.  |  Overall Experience 
Rating:
5.0

For the most part, everything was clean and well-maintained. Sometimes the bathroom needed more attention. Some people just don't know how to clean up after themselves. Sometimes some people left the garage a mess, with the trolleys in different places, you'd have to go find one, Sometimes there was trash, or water, or broken objects that someone didn't want, sometimes it seemed like no one paid attention to the garage after a busy weekend. But for the most part, this U-haul was very well looked after. Every time I saw something and told the management about it, they looked after it. The entire team is Excellent.

LESLIE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shirley S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anette E.  |  Online Move In 
Rating:
2.0

My unit did not have a lock when I moved in. I had to pay for a lock after I was supposed to get one free. The next day an extra lock was put in my door and the office would not return my calls or contact me about getting the key or any of my concerns. It is now 48 hours later and I have not heard from the GM. I was told 4 times that the GM would contact me.

Alisa M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kimiko j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ilesha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomekia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberley p.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEPHEN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnetha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce F.  |  Overall Experience 
Rating:
5.0

Staff very helpful.

Joyce F.  |  First Impressions 
Rating:
5.0

U haul was great 👍.

PHILIP J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

dale g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn T.  |  First Impressions 
Rating:
4.0

Great experience other than closing my unit. Was not easy to do online and due my work schedule I was unable to get into the office during hours as my hours I work are 6:30am to around 8pm. Appreciated the help I finally got over the phone after multiple attempts to get my units closed out.

Cole A.  |  Overall Experience 
Rating:
5.0

This is the best uhaul location in the nation. If you need anything stop by uhaul in Rivergate. Staff is the best friendly and ready to help. Five star!!!!!!!

MARVIN P.  |  First Impressions 
Rating:
5.0

The facility was great & always clean. The staff is very friendly. The only gripe I have was the lights by my old unit were not working.

LUIS G.  |  Overall Experience 
Rating:
4.0

Overall it was a good experience. The floors were really torn up, making it hard to move things over them. The original storage unit I had was in direct sunlight and was extremely hot even though I had paid for a climate controlled unit. They moved me with no issues. The staff was very nice. The carts were very convenient. The lights didn’t work right where my unit was. The sensor for the lights was all the way down the hall. Not a huge deal but I had to walk into the dark before the lights came on so may be a safety issue. If I needed a storage unit again, I’d definitely use Uhaul. The sign up process was quick and easy. Thank you.

WILLIAM m.  |  Overall Experience 
Rating:
2.0

Alarm / login system fundamentally broken. Does not isolate alarm when you sign in. Staff communication lacking. Price increase unacceptable. Office hours not always convenient

david g.  |  Overall Experience 
Rating:
1.0

My things where full of roaches the restroom was full of roaches the whole place full of them from the time I walked in

Jessica K.  |  Overall Experience 
Rating:
5.0

The staff was excellent friendly and helpful in so many ways

FREDDRICA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles B.  |  Online Move In 
Rating:
2.0

Staff were unhelpful and i have had to speak with uhaul site multiple times to fix their mistakes

dylan F.  |  First Impressions 
Rating:
5.0

Great Experience!

Joseph J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony b.  |  Overall Experience 
Rating:
5.0

Your business has been a blessing to me at this time in my life. I am recently divorced and needed a place to store my belongings until relocate tan apartment. God bless your Business it is a lifesaver.

francis c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

WILLIAM m.  |  First Impressions 
Rating:
5.0

The facility served my purpose for securing my belongings as I was moving from another state. Decent rental rates and very helpful and friendly staff to assist me with whatever needs I requested..

jaqueline b.  |  Overall Experience 
Rating:
5.0

Very convenient

Ranekia R.  |  Online Move In 
Rating:
2.0

You really don’t want to know!

Linda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaqueline b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arnetha H.  |  First Impressions 
Rating:
1.0

My storage unit literally got broken into. Staff was not helpful. They just kept repeating the same words to me “never in my life have I seen this” Drove 40minutes back and forth for a whole week trying to get answers and got nothing. If U-Haul didn’t have such a monopoly on trucks I would never use them again.

Jaime A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA D.  |  First Impressions 
Rating:
5.0

Everyone was was very helpful and enjoyable to be around. 👩🏽‍🦱

rhonda m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARSHA M.  |  First Impressions 
Rating:
4.0

Staff were nice Prices are a bit steep though.

david g.  |  First Impressions 
Rating:
5.0

There were a few hiccups initially when I attempted to retrieve my reservation was quickly resolved had a little issue with the first truck had to turn around right back again not a big issue but accolades and appreciation to both Sam and Joe who at this point literally had to come down not for the service here but for everything else that I going through at the very moment and I can't thank them enough

devin d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis J.  |  Overall Experience 
Rating:
1.0

Still waiting to hear from manager of this location about charging me for an extra month.

nicholas l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose H.  |  Overall Experience 
Rating:
5.0

Marvin was so pleasant and helpful!

RYAN Q.  |  Overall Experience 
Rating:
4.0

When I first got there it was only one person at the desk. There were several people in line. We were told to come back at 12 because the storage person was not there. An employee who works the front came in and I asked him to help because I had surgery on my knee . He stooped and help me. I don’t remember his name but he works the front. Please give him a raise because he is extremely cordial and caring and helpful.,

Anita W.  |  First Impressions 
Rating:
1.0

The staff are not friendly, the place is nasty and BUGS, ROACHES are everywhere and getting into storages and all the items in storage. I wouldn’t give this location 1 star ⭐️ at all it’s under poor status… Its real bad in that place of business. Very disappointed, I wouldn’t never use this Uhaul location again nor family.

Ebony W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valencia G.  |  Overall Experience 
Rating:
1.0

Horrible, inexperienced, lazy staff.

LATORRACE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judd B.  |  First Impressions 
Rating:
5.0

Great facility and so nice to pull into a secure loading area late at night. Great buggies available for loading. I will use again when I need a storage spot.

TIMOTHY W.  |  Overall Experience 
Rating:
2.0

Sent emails and never got a response, Checked out and cleaned the unit and was DENIED a prorated refund. Will never use U-haul again. And will tell all my friends and family of this experience.

Mario C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antwane M.  |  First Impressions 
Rating:
2.0

They were very disorganized and half the time someone was not at the counter, however the staff I did speak with was very nice.

Tori M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Delores y.  |  Overall Experience 
Rating:
3.0

To many bugs place needs to be bombed

Jessica K.  |  First Impressions 
Rating:
5.0

Storage is the easiest service that UHaul offers. This facility was easy to get to and the drive in bays were perfect for loading/unloading out of the Sun.

Patricia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa H.  |  Online Move In 
Rating:
5.0

Drove in from CA and was able to efficiently move my stuff into storage and drop off my trailer. Will definitely use again.

RYAN Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandi D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrus S.  |  Online Move In 
Rating:
5.0

Staff very nice helpful

CENTO H.  |  Overall Experience 
Rating:
5.0

Guys were cool even their hair was nice! Especially the green one

Quinton G.  |  First Impressions 
Rating:
5.0

I like the cleanliness of the facility, the staff, and the security features.

Vincent H.  |  Online Move In 
Rating:
5.0

Had an issue, the manager went above and beyond to solve. Very professional guy. Storage area is well lit and clean and I love that you can back your truck up inside the building to unload

eric E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
1.0

The staff is very rude and mean. They lie so much

Diane H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn J.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

SHANNA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Spencer H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TYEISHA J.  |  First Impressions 
Rating:
5.0

We had a storage unit for 7 months. Never had a problem here. Our only issue was the lights didn’t always work in the back of the facility. But the staff were always nice and friendly.

Nikki P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rikkilin W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Derrick B.  |  First Impressions 
Rating:
5.0

Hands down the best storage unit I’ve ever rented. So accessible, fantastic to use!!!! Built extremely well. Made my moving from Cali to TN outstanding. Thank you!

Letitia U.  |  Overall Experience 
Rating:
5.0

Already referred to my cousin. This appears to be atp-notch, full-service facility! I will rent my truck for the furniture move from here too!

Ada P.  |  Online Move In 
Rating:
4.0

The overall experience was good, but they kept trying to charge me late fees while on Auotopay. Something is wrong with the billing system. I was locked out of my unit once, but when I checked in at the office I was told everything was fine and I was on autopay. My mother even received a delinquent letter. I checked in at the office, and was told autopay was working. No one could explain anything. Why was I charged late fees?

JENNIFER T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIARAH F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce H.  |  Online Move In 
Rating:
5.0

Honestly the nicest U-Haul location I have ever dealt with

Baxey F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shellie w.  |  First Impressions 
Rating:
5.0

They went way beyond to help me with my needs. I can never thank them enough. Keep up the great job

gladys s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela W.  |  Online Move In 
Rating:
5.0

This is the cleanest, best staffed facility I have every used. The staff when above and beyond, finding help when the contracted help did not show or call.

Howard D.  |  Overall Experience 
Rating:
5.0

Ciera Perry is the friendlist and most helpful Uhaul employee I have ever met.

Jennifer C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott S.  |  Online Move In 
Rating:
5.0

The office staff were AWESOME!!!!

John G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derrick b.  |  Overall Experience 
Rating:
5.0

So easy & convenient

Kejuana M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Letitia U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAUREN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marsha E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britni R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David N.  |  Online Move In 
Rating:
5.0

The Madison, TN location nearest to Rivergate is awesome! The employees are nice & helpful. I would recommend this location to anyone needing storage or other u-haul services.

Kristi K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Esme P.  |  Online Move In 
Rating:
5.0

Great location for me great people to work with

Henrietta H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathena C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mauvette H.  |  First Impressions 
Rating:
5.0

I love the customer service, she took really good care of me... I’m very happy

Nyke L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Valencia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha H.  |  First Impressions 
Rating:
5.0

Everything was great, loved the automated check-in process online. Very convenient. 👍

Reid B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emilie C.  |  First Impressions 
Rating:
5.0

Along with extra equipment a place(bay) you can pull in and easily load and unload and an elevator makes it so much easier and better!!! The gentleman that helped me was so helpful and I had rented the wrong size and instead of doing like most do go ahead and give it to me he showed me rather and then I got to get a correct size that was needed!!!

Tasha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elvira M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kizzie W.  |  Overall Experience 
Rating:
2.0

I signed up for storage unit was not given any instructions on how to access the building or access cards. I cleaned out my unit according to the instructions and 5 days later my emergency contacts gets notice that my storage rent is pAst due.

breon a.  |  Overall Experience 
Rating:
5.0

Excellent staff!

BROOKE S.  |  Overall Experience 
Rating:
5.0

Very helpful and understanding employees & managers.

Tara W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICE S.  |  First Impressions 
Rating:
4.0

I wish the online rental had a map so I could have picked the spot I wanted to rent. As it is, I have to haul all my stuff past empty units to get to mine.

Eddie H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

valerie b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ASHLEY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geoffrey H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARRON B.  |  First Impressions 
Rating:
5.0

Very helpful, very friendly. You have an amazing staff! Thank you

JOSE A.  |  First Impressions 
Rating:
5.0

Everything and ALL THE WORKERS WERE FRIENDLY AND AMAZING!!!!!!!🥳😘

ASHLEY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shatekia e.  |  First Impressions 
Rating:
5.0

Cierra (sp), was so kind and informative. Good service is hard to find these days, she is a keeper!

Jennifer D.  |  First Impressions 
Rating:
5.0

Marvin the store manager is excellent you need to give him a raise.he has made it so easy for me to store my stuff on down to asking me if I needed movers and I sure did.

Glenda S.  |  First Impressions 
Rating:
5.0

Mr. Perry was was kind and professional!

Tonya F.  |  First Impressions 
Rating:
5.0

The Manager Marvin Perry Jr was was amazing with his customer service, he took pride in his work, new his job perfectly and answered all of my questions with great patience and a smile. Friendly staff, organized facility. Anytime I need a storage space I will come here and recommend it to anyone who’s looking.

ADAM B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elida K.  |  First Impressions 
Rating:
5.0

The workers at Madison uhaul were the best and help full

carol j.  |  First Impressions 
Rating:
5.0

Marvin and his team were extremely professional. I'd recommend 100%.

A Alan I.  |  Online Move In 
Rating:
5.0

Excellent experience

Jonathan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEYOSHA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tonia p.  |  First Impressions 
Rating:
5.0

Excellent staff

BROOKE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Delores y.  |  First Impressions 
Rating:
5.0

From start to finish my Uhaul experience was top notch! My service that I received was better than Chick Fil A!

Caleb J.  |  First Impressions 
Rating:
3.0

The website is horrible. Will never use again

LUKE L.  |  First Impressions 
Rating:
5.0

Very friendly staff

mark p.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yann A.  |  Overall Experience 
Rating:
3.0

There needs to be some climate control storage units

Kenya M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Randy Y.  |  First Impressions 
No reviews have been submitted for this location.

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