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Daniel J.Customer Reviews for U-Haul Moving & Storage of Redding
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I arrived at 7:30am to pick up the truck as per my reservation. There were 6 other customers waiting ahead of me all with reservations. There was only one employee scheduled to work. I waited in line for 45 minutes and he was only able to get through 2 customers in that amount of time. I asked the poor guy if he would like me to come back later because I didn't really need it till 1:00. He shouted yes please and asked me my last name. I told him and said “thank you, I will take care of you when you come back. When I came back he was not available and another guy insisted on taking care of me. I explained what happened that morning. He totally ignored me and focused on doing my paperwork. When he finished it he threw it on the counter and start rattling off pickup time and other information when he highlighted the return time it was less than 24hours. I pointed that out and he said that's “what it was reserved for. I said that was if I had a picked it up in the morning. His response was “ it's not are fault you picked it up late. I responded, I didn't pick it up late. I did the other guy a favor by postponing it. He totally ignored everything I had explained to him. To cut to the chase… I retruned the truck the next day at 10:30 am. I was 30 minutes late. Same guy waited on me and proceeded to charge me for an extra day. He was extremely rude to me. There was nothing I could do because he had my card number and he just charged my account. I have rented from u-haul many times over the years. I have never encountered this kind of lack of service and most definitely his rudeness! I will never use them again and I am going to be sure to share my experience with anyone that mentions using u-haul in the future!!
Norene M.Pet hair throughout cab.. wife's allergies were inflamed causing minor symptoms and headache.
Steve W.Dylan was awesome with both the 20' rental truck and the car trailer. The other staff person thought he knew how to get the pigtail working on the trailer, but actually made it worse. Dylan was methodical, got us transferred to a different working trailer. The other associate made us late by 20 mins. The online help was nice as it was Sun of daylight savings weekend, and we had lost an hour. She moved oor return time 1 hour later
Forrest B.The people helping during pickup and drop off were both fast, helpful, and knowledgeable.
Andrew D.They have good customer service.
Grace E.Truck was ready and clean. Check in was easy, Drop off…was helped by Gage who was the friendliest of the associates I dealt with. Very pleasant and helpful.
Terri Lynn C.My truck leaked quite a bit and many of my items were very wet. This was very disappointing.
Amber L.Had to give me a much smaller truck , resulting in more trips , more labor expenses and more gas.. Did not have the truck in despite the guarantee
benmjamin R.Owner at this location is amazing. Thanks again for everything.
Robert C.The location in Red Bluff and Redding CA. were fantastic and super helpful and friendly. They answered all of our questions and made sure we had everything we needed.
Renae C.Again, we were in and out quickly and the staff was friendly and helpful.
Kimberly M.The exhaust pipe or muffler now hits the hitch when driving - Lousy install !!
Andre B.Eric was amazing. An excellent problem solver
Janet B.Staff were friendly, efficient and knowledgeable. They deserve to be commended for being a positive representative of Uhaul.
chris S.Always a pleasure. Easy to book,vans are well cared for, overall great group to rent from. Staff are very nice helpful and a pleasure to work with. Lord knows I rent enough and I've never had an issue or problem that wasn't handled fast and with ease. Cypress Ave Uhaula - Thank you for always helping and offering the best service.
Tanya V.Counter guy was cool and quick made it an easy and fast interaction would definitely use them again.
Walter D.It was raining hard and steady (Redding, CA). In spite of this we were not rushed. We were given GREAT explanations regarding the equipment. He did not rush through and used accomplished skills of clarification and confirmation enabling us to have a successful and SAFE trip. I left the lot feeling secure that the use of the equipment would be returned without incident.
Josephine R.Staff was very proficient and friendly.It was a seamless rental and I appreciate everything about U Haul.
Ronald S.Nothing. Great experience
John D.Nothing, the guys were amazing
Heather O.I have two minor complaints. First , the right side tail light kept going out due to a loose connector, easily fixed by pushing it back in, but it would wiggle back out again. Brake light/signal stayed working though. Second, the tailgate pin on the right side was tough to get out and back in. Something was bent a little and wouldn't let it freely slide in and out. Other than those things, it was perfect for moving some appliances around. The ramp tailgate was fantastic for trucking things onto the trailer.
Mark C.Great service
Laura S. | First ImpressionsI was completely satisfied!!!
manuel S.Not a Thing! The whole process was perfect!
Sandra H.Very quick pick up and return.
gary F.Nothing! Everything was easy peasy
Kevin B.My reservation was changed twice and I was t notified the second time. I had to wait for an hour to pick up my truck-after I did the online check out, and the workers didn't do a walk around with the truck. In addition, the truck that we got had a slipping transmission.
BRITTANY H.The gentleman who helped us was knowledgeable, friendly, and hooked up the trailer for us. I'm super quick and easy- thank you, U-Haul!!
Tristan B.Nothing I've used this U-Haul location for storage and for moving my belongings when my apartment came available. I will use it again if the time comes when I should move again. I always tell others that they should go not to U-Haul to rent what they need to move but also specify the location of the Churn Creek location as the employees are always professional and friendly as well as caring and clearly explaining your return of the truck in my case. Keep up the excellent work!!
victoria M.Provide well marked parking
Forrest B.1. This is a situation that was only the person who rented the auto trailer before me. The ramps were encrusted with mud. This did not stop me from using the trailer. 2. I was told to return the trailer at 7:30AM on a Sunday. The Cypress Blvd, store does not open until 9:00AM on Sunday. I ended up waiting for 1.5 hours. I called the emergency service number to explain the situation and I was worried of being charged for another day. The nice woman reset the computer time for turn in so I would not be charged and extra day. Finally at 9:00AM I was allowed to check in. I have to say that scheduled turn in time should really be the time the store actually opens.
Milton C.The online app was really difficult to do the night drop. We did not plan to do that and took a long while STAff is The Best
Pam C.These guys do a great job! But unfortunately, uhaul is too cheap to hire more staff. Wait times can be long!!! Wake up corporate!!! Employees leave at peak hours, due to lack of hours available!
Charlene M.Nothing. You nailed it!!!
Jason D.You need more counter people .
Beverly M.Wonderful job today. Way to step it up, very impressed.
Heidi J.Keep up the good work
Kelvin C.I already recommended people people who are also moving. Quick. friendly and knowledgeable.
rebecca M.Trucks are getting old and breaking down. Shift gear dial broken. Had to be very careful to put in right gear when driving. The staff were nice and helpful though and there was no wait time.
Traci Y.Not a comment about the Redding location. U-Haul Corporate however is horrible. From the moment I rented the unit as a one-way to Redding, I got constant emails and text messages asking if I would a) use an alternate drop off that was 70 miles away (round trip) or b) would I tow a trailer from KFalls to Redding. These emails/texts got more and more aggressive - even though I declined. The final messages, the night before drop off, claimed that all the lots in Redding were full and I could not drop off in Redding but MUST use the alternate location. When I got to the Redding lot it was half empty. Very poor experience with Corporate.
Marc P.The Redding location is convenient and well maintained. The employees are helpful and courteous. My only issue was with the alarm system. It seems embarrassing to the employees that the alarm doesn't function as it is supposed to. Even with an access code and a swipe card, the alarm went off every time I opened my storage unit. I've had employees check on me to make sure I'm opening my own unit and they seem frustrated they have to deal with this issue regularly. Apparently it is a corporate issue that is not being addressed. Otherwise a good storage experience.
Lorinda M.All good!
Dan T.Not a thing very easy and smooth
Mike L.Your associates were great.
Diane H.Make sure the liscence plate is with the vehicle. My trailer was missing it's plate
Rick S.Great job
Larry H.The night time customer service agent could have been a bit more communicative. One agent was watching something on his phone. and the other agent checked the truck in without saying more than 2 words.
Robin S.Keep guarantee of equipment or 50 , didn't do anything, charges 100 miles instead of 46 or so it should've been, wa guaranteed euipment yet had to come back to sleep because they actually didn't have any for me when I got there, I need to know if they couldn't stand guaranteed or $50 I was never going to $50 but it's plastic all over you guys website
Buck R.Had my stuff in storage there for a couple years and I always felt secure with the thought that it was under lock and key and constant surveillance. Building was always clean and easy to access and if I ever need to use storage again I will be back.
monica j. | Overall ExperienceThank you!
NICK W.Quick and easy. Got the first month's rent free because we rented a truck first. U-Haul gave us a free lock for completing the move in online. Didn't have to talk to anyone.
Mayla S. | Online Move InThe service and consideration of U-Haul employees is excellent keep up the good work.
Darrell H. | Overall ExperienceThe staff in this town's U-Haul was exceptionally well mannered and sociable. They form a personal bond with each customer and attend to their needs on an individual basis. It feels like a community store even though it's a corporation. They've done very well here and I hope to see them continue in their success.
Brian D. | Overall ExperienceWe were treated very good I would definitely recommend you others thank you for everything
James F. | Overall ExperienceWe rented an outdoor drive up unit and had all of the space we needed. Due to an upcoming project at the facility we were asked to relocate or move out and help was offered. While it wasn’t ideal to move so quickly, we would have e stayed another month at least, the offers of help financially and logistically was appreciated. I would rent again with Uhaul in the future, including for storage needs.
Amanda S. | Overall Experiencethe staff was rude and unprofessional.
lindsey h. | First ImpressionsOne time I was late on my payment then I paid it and when I went to go get my stuff out of storage I had double Locks on it and I’ve had it three years in the price has gone up three times
michelina d. | Overall ExperienceI am still being charged for a storage unit that was empty as of 7/1/2022. And every attempt to get the matter resolved has gone wrong! See you in court!
Talisha L. | Overall ExperienceAccess cards don’t work and alarm goes off almost every time you go through door
Bob C. | Overall ExperienceDylan was fantastic. He made everything easy and quick. He was friendly and professional.
hainz p. | First ImpressionsI have given a 5 star rating because of your great staff and rental facilities but honestly don’t feel comfortable recommending your storage. It was very uncomfortable moving in because the area is so unsecured and totally open to anyone. I had transients walk through just in the short time I was there unloading and there is garbage and signs of transient use behind my unit. I really think you should consider fencing the area and allow access only to customers. That being said I am grateful to have a place to put my things and for the free month that came with my trailer rental. I hope it stays secure. $1000 insurance could never cover the loss of keepsakes and property. Best wishes, Richard
Richard B. | First ImpressionsAlways helpful and strive to satisfy the customer
Edward B. | First ImpressionsEasy and friendly
Maree R. | First ImpressionsEveryone was nice & helpful we stored our things there after the sale of our home for about a year. Easy in and out. Owner is very nice.
Cynthia B. | Overall ExperienceThere was miscommunication somewhere. My order was mysteriously canceled and I had to call to fix it then I was never told it was an indoor storage unit up a flight of stairs and that was NOT what I needed(the redbluff uhaul storage set up was what I expected) And the redding location doesn't honor the free month and they had such limited availability they couldn't even give me the correct size. Ive never had any issues renting trucks and equipment but my experience with the storage aspect really tainted my trust. I hope your employees are clearer in the future.
Emily B. | First ImpressionsAlways been a pleasure doing business with you guys...
jana t. | First ImpressionsI reserved a storage unit several days before moving but when I got into town I was told by a somewhat robotic and unemotional employee that there were no storage units available and my reservation which was confirmed via credit card and email was not in their system. It's completely unacceptable. The toilet in this facility also constantly has feces all down the back of the toilet bowl. Same exact situation 3 years ago when I rented there, no change.
Leah S. | First ImpressionsFriendly helpful staff. There was no waiting and anybody not doing something pitched in to speed up my process. Have recommend this place multiple times. Unit was clean and air-conditioned. This is the place to have a storage unit. A+
SEPTEMBER S. | First ImpressionsCasey very helpful.
Urcel G. | First ImpressionsLine was very long. Staff was kind and helpful. Kept telling me about the access card swipe doent work and to just ignore if it errors and just go to the unit. Not alot of confidence in the security offered seeing as anyone can ignore the security and just come in. Have a drive up unit, which was sketchy. I'm 50 and can hop th edd fence easily. did purchase insurance, but I did not get the impression that that matters.
Marsha S. | First ImpressionsThe young man who helped me set up my storage unit and rental van was VERY helpful and sweet. Thank you so much !
Jamie R. | First ImpressionsI love it
Desiree S. | First ImpressionsCode to unit did not work. Over 3 months. So I moved put. I was paying for alarm. Antony can get into my or other unit. Plus the door alarm for card was out too. The manager say one time then it never got fix. Plus which staff member like to use customer bath room. Stick it up
Dan F. | Overall ExperienceGreat place with great people and service.
Edward B. | Overall ExperienceAbout half way through my stay, a Uhaul rep called me and stated they would need to cut my lock off to install new security system. I gave them approval as long as they put another one on and left me a key at the front desk. After my wife tried to get the key she was told they would never do that. After about a week of trying they finally came out to remove the lock again (assuming we locked ourselves out) and came to the realization that they had the key in one of their drawers up front. Pretty disappointed at how much of my wife and I's time was wasted. Facilities are incredibly expensive compared to local storage.
Andrew J. | Overall ExperienceThe local UHaul staff and knowledge is great. The local staff are very helpful and go above and beyond. The phone system and national UHaul experience is horrible. The wait times are excessive. Every call is transferred to at least 3 other "departments" and sometimes you MUST go to the local UHaul to have your question answered or need resolved. Corporate is terrible. Local is amazing! Local phone contact would be even better. Thank you, Cyprus Redding UHaul for all your help!
Susan W. | Overall ExperienceStaff and facilities were great but they forgot my dolly and the truck smelled of weed so I had to wait over night to load and do my move in less time then I wanted. Meaning my body didn’t get rest.
Amy J. | First ImpressionsThank you for your personal attention.
Susan W. | First ImpressionsHow do I know when I was going to be having to walk up stairs to get to my storage unit and also their crappy hours of 7:00 to 7:00 I would have definitely went somewhere else. And I will when my month is up
Laura C. | First ImpressionsMy contact said I had the truck till Tuesday and I brought it back on Tuesday and rented it for 1 more day and they charge me for a full day in instead of 19.95 a day he told that the truth was supposed to be back on Monday my contact said on Tuesday
michelina d. | First ImpressionsRemarkable service, problem solving, and professionalism.
MICHAEL M. | Overall ExperienceAccess hours should be as advertised . Customer service was great...
Jerry I. | First ImpressionsI tell you what, the people who work at U-Haul in Redding are the most nicest and helpful business employees I've ever met. I have had multiple transactions with them in the past few months and they have consistently been amazing. I will definitely continue to be a U-Haul customer. Thanks U-Haul on Cypress for helping to make a stressful move less stressful.
Paul F. | Overall ExperienceGreat team and management. Very happy customer. Would highly recommend.
Traci T. | Overall ExperienceActually EVERYTHING was EXCELLENT except that the card reader wasn't working so the alarm went off every time I opened my storage door.
Karen T. | Overall ExperienceThis is the first time using a ubox and I wasn't pleased with how little the box was for $1700.00. I had to ship items ups because we were told our 5x8 storage unit items would all fit. It didnt. So..
Lauren C. | Overall ExperienceU-Haul has stepped it up a notch with the store in Redding CA. Their customer service skills are too quality. It's well organized, and has all the necessary items needed to move.
ed m. | First Impressions.
fiona w. | Overall Experiencetold when I called and made reservation that I had 1 month free and would be charged after June 14. Was charged $90. The first online person hung up on me. 2nd girl filed a complaint. No response yet.
Denise O. | First ImpressionsEvery one was nice and answered every question. And the price was great less than I thought. Thanks for your services Norma Martinez
Norma M. | First ImpressionsEric Struble helped me with getting my unit He was very nice and helpful. He gave me some great tips help me pick out a good unit. He went above and beyond to answer all m y questions. He was polite
Stephanie O. | First ImpressionsEverything was exceptional. Staff was Friendly, knowledgeable, helpful. Would have been nice to have employee for just the storage side transactions but overall no complaints. Would recommend them.
Stacey G. | Overall ExperienceAvoid uhaul like the plague. Uhaul's incompetence took nearly 3 weeks to deliver my ubox. An associate gave us wrong information leading to delays. 3x the scheduled delivery dates were missed.
cham b. | Overall ExperienceMy experience with U-Haul was great all the way around. Easy to make the reservation, to get the equipment, and the storage was a huge help because I hadn't yet found a place to live. Great service!
Karl F. | Overall ExperienceA very good place to store your things
bryan n. | Overall ExperienceThe staff at this facility were very helpful with our needs and very friendly.
Kathleen S. | Overall ExperienceStaff overwhelmed, not all were familiar with computer system, only one fully informed person on staff. All worked hard to take care of customers.
Richard H. | Reservationtold by 800# to ask for prorating. Told no. Not uhaul policy. Policy is unfair. 3 days is not a month. No more storage with uhaul upon moving. Uhaul, great for trucks. not storage. Disappointing.
Shelly W. | Overall ExperienceHonest, courteous, and professional.
Leah S. | Overall ExperienceGood work!
Joshua Logynn A. | Overall ExperienceI never actually visited but the staff here and in Red Bluff were quite dedicated and helpful on the phone in arranging the move of four Uboxes and delivery to my home.
Jeffrey R. | Overall ExperienceReturned calls go to the call center. Every time. U Haul is a disorganized mess. Have not received info from UHAUL that my contract has been completed. 1 UBox came with forklift holes. A mess.
margaret r. | Overall ExperienceI was given the wrong truck and the truck in my name went to someone else. I got charged twice! BF was given wrong truck. Cockroaches at facility. Sirens were on and frequently lights were off.
Hillary R. | Overall Experiencegreat communication and everything was in good condition. had our unit broken into at our apartment and they gave me a lock for free. Great people.
RYAN D. | Overall ExperienceCypress facility needs more persons working the front desk. Wait times are long. One or two persons helping customers is not enough
KATHERINE Y. | Overall Experience