Put a sticker on the fuel opening on what type of gas the vehicle takes
william G.Customer Reviews for U-Haul Moving & Storage of Reading
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
👍👍
Sandy O.Overall, the experience was quite confusing from start to end, and it is not just about the store location. This is going to be my first and last time with U-Haul.
Lyzz A.Friendly staff and good service. Truck was wel maintained and clean.
Michael N.Not now
MILLICENT R.The one complaint I have and would warn anyone who asks me about u-haul is all the fees not explained at pickup. I was initially told the cost would be $45.00 but after all "costs and fees" the total came to over $85.00 not very honest.
Michael W.Would've been good if had Saturday installs, but very easy and excellent. Thanks!
Joseph H.Muy buen atencion
jose E.Staff was pleasant and very accommodating. Very satisfied.
Chester H.On numerous occasions I tried to sign up through your app Every time I did the app would go no further when I had a password approved
Daniel B.Nothing! Thank You for having a Rental at Last Minute!
MICHAEL B.I have no problems with this location so for so good.
Catherine R.Great Service friendly environment. Very knowledgeable on the procedure and explaining process.
Julio J.I was charged a cleaning fee and it had dirt on truck floor when I got it. I had it for less than an hour and put over 1/2 gas. I will make sure I have it checked from now on before I drive away and come back.
Elaine M.Very easy process was in and out. Nice job!
Joseph P.Fast to rent
Cheeyfis S.Upgrade trucks to all include cruise control and have the trucks currently with cruise control prioritized to Long Haul drivers when available.
Jeremy R.The trucks tires were bald. The employees at this location were the most rude I have ever experienced. I will never go to this local ever again.
Sara V.The steering wheel was not aligned hard to drive and I had to wait 30 mins for someone to even give me a key no one was in the store I didn't get to use my full time due to them not caring about customers and the lady at the desk was really mean and should not work at a place that has to do with customer service or customer care
Julian G.Good afternoon, the facility was short of staff, he was along and couldn’t check the storage for me , I had to leave .
Pedro C. | Overall ExperienceHave more employees so customers don't have to wait so long for a rental.
Ana C.i been using Uhaul for 40 years ALWAYS good
Earl B.Over charged , i was only suppose to pay 50$ for the U-Haul and they charged me 223. Unacceptable
Dannell L.Young lady to waited on my was outstanding
Robert I.Truck was a bit dated but worked okay
Frederick D.Your customer service is 2nd to none. Thank you!
Heminton U.Easy check in and check out!
William W.staff was friendly and helpful but a bit overworked.
Alan G.Thank you
darline o. | First ImpressionsN/A
James H.Female is super rude
Jesse P.The staff was super friendly and helpful!
Holly F.Staff not helpful enough, very slow
Liliana F.Everything was excellent
LARRY B.Muy bueno sitio
Jose G.Great service!!
Mayra M.Our rep was awesome. He was quick and very helpful. He also had patience to get the necessary equipment to get us all hooked up
Yashmeen S.The office staff lied about the hours of operation. Watched us pull in with the truck after taking it for gas and left didn’t help settle any issues or problems I had.
Kimberly C. | First Impressions4
Mia R. | First ImpressionsThe girls there were very nice and attentive. There was a definately a team environment.
Heminton U. | First ImpressionsThe staff were also really respectful and nice kind and friendly Polite and helpful whenever you need them I really appreciate you all Thank you Thank you Thank you
ahmed t. | Overall ExperienceThe ladies was very polite and very nice
carmen r. | Overall ExperienceIt's U-Haul and nothing changes much. Thank God for that because we all know that everything else has in Reading!! Oh and everyone spoke English..
Carol H. | First ImpressionsShana was an awesome help and made sure I was good to go being a first time storage user.. Thank you again Shana!
Whitney D. | Overall ExperienceMy Vien agradecido con el servicio que me dieron todos gracias muchas gracias por todo i que dios me los bendiga a todos.
Jose D. | Overall ExperienceGreat & always friendly wud use again ✌🏼
tracy v. | First ImpressionsJessica was AMAZING...Needs a raise$$
Whitney D. | First ImpressionsExcelente atención
jose p. | First ImpressionsMajor customer service training is needed! The manager/owner should not be in store to greet or deal with people, her condescending attitude is horrific and she is setting her staff up for failure. The lack of leadership and poor customer service are a poor combination for a business that deals with people. You want to create an experience when you come in contact with those that you are doing business with and my “experience” was: Uh-Huh Okay Yeah , I just need your card Read the small print Ummm, someone was to fix that (All of this with a twisted face and lack of empathy) In my world, where my company actually deals with customers—this would be unacceptable!
NICOLE F. | First ImpressionsA little expensive but I completely understand prices have gone up
francheska michelle f. | First ImpressionsExcellent service
eliezer d. | Overall ExperienceI never used Uhaul. Why I have this message? Fake and spam
Elsa S. | Overall ExperienceBest storage I have ever used! Super clean facility! The staff is very knowledgeable and was able to answer all of my questions! Highly recommend them to anyone needing a storage. As always, I always make sure to reserve a unit ahead of time because they are limited! Great job guys!
Dylan G. | Overall ExperienceEasy to get and friendly and knowledgeable staff.
Jessica T. | First ImpressionsExcellent service
eliezer d. | First ImpressionsStaff was very rude, especially the owner, all because she is the owner she thinks she can mistreat the customers.
Ashley O. | Overall ExperienceThanks for the good service
Jose O. | Overall ExperienceImpressive with making changes and bumps in the road with moving overall.
MARC L. | Overall ExperienceThank you Jessica T for all your help provided and for the accommodations you gave us. From the bottom of our hearts we thank you and your staff.
LORENA M. | Overall ExperienceAwesome staff. They always answered my questions and always very respectful.
TRAVIS H. | Overall ExperienceCustomer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I’d like to thank the woman at my location. She was the ultimate in multitaskers.
Melissa B. | First ImpressionsManager and employees were professional, courteous, knowledgeable and efficient
Michael S. | Overall ExperienceExcellent customer service. Listen to your needs and work with you. I would recommend to friends and family.
Marisol C. | First ImpressionsI will thanks to Uhaul to give me the opportunity
Jose O. | First ImpressionsI move out of the storage rooms and was still charge for a other month
learie p. | Overall ExperienceNice people and they Will work with you
NATHAN W. | First ImpressionsAll my belongings had mouse pup all over, the mouse ate my new mop, moving out day was agravering, the man that works they park a truck in the midle and I was waiting for him to MOVED so I can continue driving to my storage unit to removed my belongings he was talking there with the other workers, he saw me there standing waiting for him to moved the truck after tired of waiting I got out of my van and told him to moved the truck so I can continue removed my thjngs out of the storage, finally he did, then Iwas putting the code to open th he gate, and the gate didn't want to open I try 4 times, I saw the man that works there outside I ask him why the gate don't want to open he put a code in to try to open the gate and didn't open, then he realized he park one of the trucks to closed to the gate that the truck was preventing the gate to open, everytime we put the code in the gate was hitting the truck, what a mess!
dominga R. | Overall ExperienceVery nice and very helpful. Thanh you
Doria S. | First ImpressionsThey truly worked with me an was very caring.
lakisha w. | Overall ExperienceExcellent & exceptional service by this team, thanks guys!!
leon K. | First ImpressionsYour general manager there and some of the staff were very rude and unhelpful when I got behind on storage payments and never gave me any options other than to pay the full amount owed.
Rachel R. | Overall ExperienceNo coment
Oscar U. | Overall ExperienceThank yous
jeannette b. | Overall ExperienceWait time for storage shed was a hour and a half Was told we could have truck till Saturday than was told had to be returned by Friday by 645 And had to wait that long than was told free storage no
Diane P. | First ImpressionsFirst time I used this service but not the last one. Keep the excellent service!
audrey r. | Overall ExperienceJessica was amazing. She went above and beyond for me. I was having a horrible day and she literally helped me through it. The facility is lucky to have her. Shana helped me later and did great also
TINA M. | ReservationI recommend this U-Haul Storage Facility to all my friends.
MOHAMMAD H. | Overall ExperienceUhaul damage a four bedroom house of my belongings I wasnt offered another unit and my things continued to get destroyed until I was about to remove them also an AC and a side tabke was missing out
kaieishia s. | Overall ExperienceWhere is there discount? Had damage to my things in storage 5/28/2018 Claim no#-(01045109-2018)
Diana R. | Overall ExperienceMany, many problems from beginning contact to final dropoff. 139 characters is not enough.
william d. | ReservationYou sold my items without even sending me a final notice. I live out of state . Nothing was sent certified mail to make sure I received notice of any sale.And now you want a rating??? YOU ARE HORRIBLE
WILTON H. | Overall ExperienceI lost more than $5,000 dollar in my storage because I cannot pay my rent and the company sold my stuff for less than 300 and send me a bill of the remaining debt of 200+. I old less than $600 dollar
carlos r. | Overall Experienceeasy to start and end storage agreement
Shanta P. | Overall ExperienceThere was rat feces and urine over half of my belongings that I had to leave, including my queen bed. No one seemed to care. It turned out to be a lost for me. I have to repurchase items.
Dillard B. | Overall Experience