Customer Reviews for U-Haul Moving & Storage of Portsmouth

8,056 reviews

400 US Hwy 1 Byp   Portsmouth, NH 03801
(@ Traffic Circle)

(603) 431-2165

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(603) 431-2165

400 US Hwy 1 Byp
Portsmouth, NH 03801
(@ Traffic Circle)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Online app and reservation system worked flawlessly. Staff was very helpful.

Albert DiGregorio 
Rating:
5.0

Customer did not leave a comment.

Robert Fahey 
Rating:
5.0

everybody was great at this location. Pins to release the gate did require more effort than anticipated. Drop off was also great and quick.

CARL HANSON 
Rating:
5.0

Portsmouth location has excellent staff, fast, courteous , knowledgeable. Alway use this location for my local needs.

Joe Winkler 
Rating:
5.0

Customer did not leave a comment.

LAURIE LACOSTE  |  Overall Experience 
Rating:
5.0

Staff are top notch. My family's farm burned down on Veterans Day. I've been living in hotels since then and have now moved away from the coast to live in the Boston area where my family resides. I so miss my friends and colleagues where I practiced law for many years. Keep up the good work.

LAURIE LACOSTE 
Rating:
5.0

We had a great experience. The man who installed the hitch was very informative and we greatly appreciate his help and knowledge!

Douglas Nickerson 
Rating:
5.0

I picked up our 15’ truck and auto carrier from the U-Haul in Hixson, TN and drove it 1100 miles to the U-Haul rental and storage facility in Portsmouth, NH. The truck drove and handled great for the drive and the trailer was very easy to maintain and handle. Upon our arrival in Portsmouth the app made it very easy and convenient to return our truck to the drop off location after hours. We love U-Haul! Thanks for making our move easy and hassle free. -Beck

Beck McGrath  |  Online Move In 
Rating:
5.0

All went well. Friendly staff.

Wayne Wood 
Rating:
5.0

Customer did not leave a comment.

Serge Armitage 
Rating:
5.0

Customer did not leave a comment.

Roland Melcher 
Rating:
5.0

very helpful staff, thank you

Chuck Latvis 
Rating:
5.0

Nothing!! Always great service here.

Jack Anderson 
Rating:
1.0

Something was going on with your computer systems the night I reserved the trailer and again in the morning when I picked it up...It took about 15-20 to reserve it with slow response..in the morning it took 30-45 minutes for me to get the papers to sign with slow to no response on the computers...When I picked it up the guy didn't really explain how to use the tie downs etc which would have been helpful...Returning went fine and quick with the employee using their cell phone to check me in..

Mike Micciche 
Rating:
4.0

Customer did not leave a comment.

KEVIN TALTY 
Rating:
5.0

Customer did not leave a comment.

Timothy Hargraves  |  First Impressions 
Rating:
5.0

Staff was great and the vehicle was immaculate!

john obrien 
Rating:
2.0

Girl working counter was very rude , they didn’t have the trailer I needed even after I made reservation days in advance , truck only has 28 miles to empty in gas tank

Philip Devine 
Rating:
5.0

Customer did not leave a comment.

Jessicca Milinski 
Rating:
5.0

No complaints, well run operation. Had stuff in storage for almost 5 years, never an issue.

CRAIG LASSITER  |  Overall Experience 
Rating:
5.0

The people were fantastic, everything was quick, I’d easily rent here again

Peter Smith 
Rating:
5.0

Customer did not leave a comment.

Stephen Cultrera 
Rating:
3.0

See above - don't nickel and dime on the gas! I returned with the same as I got.

jay zaino 
Rating:
5.0

Customer did not leave a comment.

Brianna Klein  |  Overall Experience 
Rating:
5.0

Having used this U-haul location for moving and storage needs for about 7 years, I cannot recommend it enough as far as moving and storage solutions go. All the staff I've ever interacted with, in person and over the phone have always been courteous and helpful. The location manager was very kind and helpful when we decided to move out of our storage unit. Great customer service and very well-secured, clean facilities.

kathleen Sullivan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Gottwald 
Rating:
5.0

Van was ready on time and check-in was quick and easy.

David Robinson 
Rating:
3.0

Customer did not leave a comment.

Brian Toomey 
Rating:
5.0

I planned to pick the truck up using my mobile phone, but I still had to go inside to get assistance, and there were 3 people in front of me. It was my understanding that a truck would be ready for me to sign out from my phone, but nothing was ready. You should not advertise the mobile checkout and check in if it is not really an option after all

DANIEL DAVIES 
Rating:
4.0

I was disappointed that the 17' truck we ordered was not available but the desk agent at the Portsmouth location gave us a 20' truck instead and kindly reduced the per mile cost as a way to make us happy.

Robert Mackin 
Rating:
5.0

Jimmy was awesome. He was polite, professional and made sure my trailer was hitched and working properly. The trailer operated perfectly for the trip to FL. My only issue was with the tongue lock design. There is no option to lock the trailer onto the hitch. Nothing to keep the trailer from being unhitched and taken.

martin smith 
Rating:
5.0

Another great experience at the Portsmouth, NH location! And in addition to the fast pick up and drop off, Jack changed my miserable mood with a few corny jokes! Jack had no idea of how his humor improved my day! I went from a scowl to a smile in minutes. He was certainly having fun with and at his job. At drop off, the gentleman who greeted me and processed the return was extremely efficient and completed the transaction within 5 minutes. Which was so appreciated as my friend, waiting in his car, was pressed for time. I have rented from this location at least 10 times in the past few years, today's was the best by far!

Cynthia Williamson 
Rating:
4.0

One tire was low on air but did not impact the use, just had a sensor light

Robert Moynihan 
Rating:
5.0

However Dover, NH is the top on our list. Believe me they give uhaul a great name.

stephanie Champagne 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH AYERS  |  First Impressions 
Rating:
5.0

The general manager, Jimmy, was great when I returned my truck there. He couldn’t have been more helpful and I would definitely recommend renting from him to anyone in the Portsmouth area.

Barry Schecter 
Rating:
4.0

Customer did not leave a comment.

David Bourbeau 
Rating:
5.0

Nothing. As usual, my experience was flawless at this uhaul location.

Beau Limbocker 
Rating:
5.0

Nothing very good

denise phillips 
Rating:
4.0

The 200,000 mile truck was in poor shape I want a refund.

Andrew Nitschelm 
Rating:
5.0

Customer did not leave a comment.

james doherty 
Rating:
4.0

Customer did not leave a comment.

Anthony R Malvone 
Rating:
5.0

Customer did not leave a comment.

KENNETH GREENWOOD 
Rating:
5.0

Remind customers to take their own transpass if they’re going to the highway. James who checked us in was 👍👍👍👍👍

MARK CARTIER 
Rating:
4.0

I found the Manager, James Tomkinson very helpful. He was able to review the account and get back to me quickly with the resolution.

WILLIAM MORGAN  |  First Impressions 
Rating:
5.0

Nothing at all the guys were very professional and very helpful I will keep recommending U-Haul to anyone that needs to rent a vehicle thank you so very much what a great experience

Richard Pirini 
Rating:
5.0

Outstanding service and speed for an unexpected rental need

Mitchell Drew 
Rating:
5.0

It was nice also, they were preparing for a local snowstorm but took the time to check my truck in and make sure everything was in order. I recommend this location also.

Jim Lee 
Rating:
5.0

Outstanding customer service equipment very well maintained great condition Would use this facility to rent again

BRYAN RICCIO 
Rating:
5.0

Customer did not leave a comment.

Graham Ferree 
Rating:
5.0

Jimmy is great! Love your facility which I've used numerous times. Thank you!

LAURIE LACOSTE  |  First Impressions 
Rating:
5.0

Nothing!

Jean Robb 
Rating:
5.0

Customer did not leave a comment.

Andrew Sussman 
Rating:
5.0

Using the app to turn truck in was frustrating. It took 30 minutes and multiple photographs before I could complete. Took same pics multiple times

GERALD THOMAS 
Rating:
4.0

Customer did not leave a comment.

Lance Marble 
Rating:
5.0

Customer did not leave a comment.

Brandon Critchlow 
Rating:
5.0

Customer did not leave a comment.

ROBERT BASILIERE 
Rating:
5.0

Customer did not leave a comment.

richelle bandini 
Rating:
3.0

Customer did not leave a comment.

Gail Gang 
Rating:
5.0

They came out to meet me, very easy drop off.

Robert Gutjahr 
Rating:
4.0

Customer did not leave a comment.

daphne Mcdonald 
Rating:
5.0

Customer did not leave a comment.

Lori Proos 
Rating:
5.0

Customer did not leave a comment.

James Gillis 
Rating:
5.0

Customer did not leave a comment.

Justin Decio 
Rating:
5.0

Customer did not leave a comment.

Wendi McKeagney  |  Overall Experience 
Rating:
5.0

Nothing the whole experience was awesome

Richard Pirini 
Rating:
5.0

Libby and her team members make it a great experience consistently. Always a pleasure!

Mark DeCourcy 
Rating:
5.0

Customer did not leave a comment.

Brian Amend 
Rating:
5.0

Very helpful & friendly

QUENTIN LOGAN 
Rating:
5.0

Customer did not leave a comment.

James Williams 
Rating:
5.0

Customer did not leave a comment.

micahel brockmann 
Rating:
2.0

Walking all the way across the property to confirm the vehicle to then walk all the way back to the lock box to retrieve the key is really dumb. Let us get the key then find the car. It’s like u-haul senior management has never actually rented a truck, and boy does it show. The app is total trash too. The PEOPLE at this location are always lovely.

Charles Barlow 
Rating:
5.0

Customer did not leave a comment.

Port City (Rob) Nissan 
Rating:
5.0

Quick and effective service

Justin Degara 
Rating:
5.0

Customer did not leave a comment.

mark shepherd 
Rating:
5.0

Customer did not leave a comment.

James Morgan 
Rating:
5.0

Customer did not leave a comment.

John Messler 
Rating:
5.0

Renting, driving, using, and returning the truck was super simple. Everyone was helpful.

Claire Spollen 
Rating:
5.0

Customer did not leave a comment.

Brian Amend 
Rating:
4.0

Customer did not leave a comment.

Alex Guizzetti 
Rating:
5.0

Great experience! Thanks

adam Magoun 
Rating:
5.0

Customer did not leave a comment.

JAN GABLE 
Rating:
5.0

Customer did not leave a comment.

Becky Macdougall 
Rating:
5.0

Customer did not leave a comment.

IN LEE 
Rating:
5.0

The customer service was excellent. All my questions/concerns were addressed, the truck was ready at the pick-up time, and everything went very smoothly.

Susan Repko 
Rating:
5.0

Customer did not leave a comment.

Charles Maher 
Rating:
5.0

Customer did not leave a comment.

Mark Siegal 
Rating:
5.0

Both Tristan and the general manger went above and beyond for me, the professionalism and attention to detail exceeded my expectation. They had the equipment I needed in stock, and were very helpful when my plans fell through. Thanks.

Ian Scissons 
Rating:
5.0

Return was way too easy! Great staff and just so easy!

Douglas Holler 
Rating:
5.0

The service/ experience was one of the if not the best !! The people were truly great. I will never go to another rental company. I would go out of my way gladly for this kind of service. Simply “The best I’ve ever experienced!!

Ken Capasso 
Rating:
4.0

Great service! The guy who checked me in was so helpful and friendly. Which is rare these days! Give that kid a raise. One thing that would have been nice is if someone had de-iced the windows before our arrival. Those little touches mean a lot. Or at the very least if there was an ice scraper in the van (or offered at registration). Other than that, everything was very easy and smooth. Thanks much!

Hillary Webb 
Rating:
5.0

Customer did not leave a comment.

Alice Giordano 
Rating:
5.0

Customer did not leave a comment.

Robert Hill 
Rating:
5.0

Customer did not leave a comment.

Carrie Soucy 
Rating:
4.0

Was told dropped off truck in wrong direction very unprofessionally. Drop off route not clearly marked from Route 1 entry. When I explained my issues with truck and how unhappy I was person became friendly.

Rick Bernasco 
Rating:
5.0

Everything went smoothly

Lou Bortone 
Rating:
5.0

As a 77 yo guy with a walking disability, having a seat that is higher up would make my experience of getting up from it MUCH BETTER than my experience getting up from the VERY LOW seat. Few old folks probably rent U-Haul equipment, but any individual with any disability would appreciate the in-office experience more positively.

Gary Dozier 
Rating:
5.0

Great customer service! Process was quick and easy!

MARK WEBSTER 
Rating:
5.0

Friendly staff, great vehicle !

Megan Godin 
Rating:
5.0

Customer did not leave a comment.

Shawn Babineau 
Rating:
4.0

GUYS AT DROP OFF WERE GREAT / SUPER HELPFUL / VERY ACCOMMODATING OVERALL U-HAUL EXP WAS GREAT TRUCK RAN GREAT AUTO HAULER WAS GREAT THANKS

James Yates 
Rating:
5.0

Customer did not leave a comment.

oliver Kia 
Rating:
5.0

Customer did not leave a comment.

Michael Mandrioli 
Rating:
4.0

Customer did not leave a comment.

Bruce Cliff 
Rating:
5.0

Customer did not leave a comment.

Vernon Ventura 
Rating:
5.0

Very helpful customer service at location 👍

Elizabeth Sweet 
Rating:
5.0

Pickup associate and drop-off folks were efficient, pleasant and professional!

John Tullai 
Rating:
5.0

Customer did not leave a comment.

Brian Amend 
Rating:
5.0

For a brand new truck the defogger did not work very well. It took a long time to get to see out the windshield. Due to rain, I would not open side windows because the rain coming off the windshield would run right into the cab. The truck was fair at best, the location and people were great!!

walter cheney 
Rating:
5.0

Installer was very courteous and knowledgeable

ken sakurai 
Rating:
5.0

Customer did not leave a comment.

Vicki Fisk  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

matthew mumper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN W SAMMEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Tibbetts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katharine ReQua  |  Overall Experience 
Rating:
5.0

Very clean unit. The staff was very pleasant and professional.

Carole Hopley  |  Overall Experience 
Rating:
5.0

Jimmy, Libby, Nancy, and Jack are the best crew! They all were so helpful with my sudden storage need and were incredibly accommodating. I would definitely recommend U-Haul Storage to everyone! Thank you team for making a scary time so much easier :) Jimmy is an A+ manager and the place looks amazing!!

Gabrielle Vaz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrick Cute  |  Online Move In 
Rating:
1.0

Uhaul sucks

TREVOR MOORE  |  Overall Experience 
Rating:
5.0

Excellent service when I needed it most

MARK JOYCE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kaitlyn Bacon  |  Online Move In 
Rating:
5.0

Really nice people and highly recommend using this location. Staff is outstanding and helped out everywhere they could.

Mark Richard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Mccormick  |  Online Move In 
Rating:
5.0

All of the staff and manager were very helpful and did an excellent job helping me get a storage unit. I also rent trucks as I prepare to move. When ready, I will be using the Ubox to my final destination. Thank you

Bruce Philbrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Armando Romero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jason johnson  |  First Impressions 
Rating:
5.0

Staff always willing to help!

Richard Perreault  |  Overall Experience 
Rating:
2.0

The staff was helpful. We were told that there was an outside unit available and they would put a sign on the door. When we arrived 10 minutes later there was no outside storage available. The unit has no lighting, a staircase that protrudes into the unit and there is a small staircase and a corner turn to access. I have rented from UHaul for many years so this experience was a disappointment.

Elaine sabino  |  First Impressions 
Rating:
5.0

More lighting for inside of my unit would have been nice.

Austin Kennie   |  Overall Experience 
Rating:
5.0

Extremely great customer service. Highly recommend

Mark Richard  |  First Impressions 
Rating:
5.0

Excellent facility. The staff and manager were very helpful and friendly and the move in and move out process was very easy. The facility is well maintained. Thank you for making my move easy.

Michael Parrino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Parrino  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

maureen szczygielski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allyson Strain  |  Overall Experience 
Rating:
5.0

Great staff and very helpful!

Clayton Schermerhorn  |  First Impressions 
Rating:
4.0

The absolute highlight of the experience was the staff at this facility. They were always on point and ready to help whenever I had problems, and as busy as they often were, they stayed focused and positive. I would highly recommend them to anyone with storage or moving needs.

Gustav Owen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Leuis  |  First Impressions 
Rating:
5.0

Excellent customer service. In U haul Portsmouth near Circle, Jimmy was very friendly, patient and helpful in answering questions with getting a storage unit along with Boxes and what size Truck for our Future move from NH to Colorado. Would recommend to friends.

Frances Burns  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia Heslop  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEREDITH Levesque  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dylan hamblin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ross Laorenza  |  Overall Experience 
Rating:
5.0

Staff were friendly and very efficient. I would recommend this facility for storage rentals and truck rentals.

Katherine Towne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Pantelakos  |  Overall Experience 
Rating:
5.0

Staff was helpful, cheerful, and friendly, which made my time there a very positive experience.

John Pattavina  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ross Gorham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin Hines  |  Overall Experience 
Rating:
5.0

The first month free with van rental was a great service. Thanks.

Samuel Tator  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Richards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stan brittingham  |  Overall Experience 
Rating:
5.0

Very satisfied as always.

Sheila Oconnell  |  Overall Experience 
Rating:
5.0

On-site staff was very helpful. Storage area was clean with easy access.

Alister Cate  |  Online Move In 
Rating:
5.0

U haul provides excellent service and great friendly staff… will use them in the future

Michael Webster  |  Overall Experience 
Rating:
5.0

Alex - the front desk gentlemen; was an exemplary staff member. Thoroughly enjoyed working with him and would definitely recommend this business location solely on his helpfulness and professionalism alone.

Michael Edgar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Ruesswick  |  Overall Experience 
Rating:
5.0

Professional and friendly staff, clean and secure units!

Melissa Young  |  Overall Experience 
Rating:
5.0

Jimmy was phenomenal, knowledgeable friendly and efficient I couldn't have asked for a better representative to help me a true 5 star employee. GREAT JOB! Once inside nothing changed I believe it was Pam gave me the service any customer would be happy to receive and should. You guys rock. Thanks for making my experience awesome.

peter morgenroth  |  First Impressions 
Rating:
5.0

Outstanding service!

Robert Darin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paula Sullivan  |  Overall Experience 
Rating:
5.0

Great U-Haul location to work with - 400 Route US 1 Bypass,‘Portsmouth, NH! My favorite.! And I’ve used UHaul around NH and around the US and Canada too.

Larry Lane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaleb Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim thompson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Philip Rowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen Tully  |  Overall Experience 
Rating:
5.0

Workers were unbelievably friendly and helpful

George Pantelakos  |  First Impressions 
Rating:
3.0

Was charged for a dolly and a dozen furniture pads that I never asked for, nor did I use.

Chad Valenti  |  Overall Experience 
Rating:
3.0

Rarely were there any material handling carts to use. Never enough staff working the counter. Encountered lines and long wait times while staff had to check in/out equipment or lockers. Recommend separate staff for these functions.

Darrel kelber  |  Overall Experience 
Rating:
3.0

The staff were great. -When we moved everything out and picked up the tarp we had laid down, there was a lot of water underneath. Lucky we thought of laying the tarp. -It seems that our end unit was where all garbage and loose stuff was blown to. Maybe it wasn’t possible to keep the parking area and driveway clean, but a little effort would have been nice.

Claire Durgin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel Tator  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELINA Bennett  |  Overall Experience 
Rating:
5.0

Ryan was very helpful. I was able to complete the transaction smoothly and efficiently without any wasted time. Very much appreciated.

NICHOLAS QUACKENBUSH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon Smith  |  Overall Experience 
Rating:
5.0

Staff was great and helped me at every step.

mario marsillo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jordan Bagen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Gahan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley Peters  |  Overall Experience 
Rating:
5.0

The whole staff is customer oriented. Such a positive experience.

Sean Lindsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roland Giuntini  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bradley Peters  |  First Impressions 
Rating:
3.0

Need more staff that knows what they doing

ANGELINA Bennett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

paul marcus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Leonard  |  Overall Experience 
Rating:
5.0

Sean was very helpful and friendly. Would highly recommend this location

Sean Lindsey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon Smith  |  First Impressions 
Rating:
4.0

Thank you Be back in sept

Peter Beharrell  |  Overall Experience 
Rating:
5.0

Great job

Peter Beharrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Leonard  |  First Impressions 
Rating:
5.0

Staff very helpful

Peter Beharrell  |  First Impressions 
Rating:
5.0

Did the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.

Dustin Hines  |  First Impressions 
Rating:
4.0

Samantha and the rest of the staff were wonderful! They made a difficult move way less painful.

Dyanne Dellapasqua  |  First Impressions 
Rating:
5.0

Staff was knowledgeable, motivated and service oriented.

Samuel Tator  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael mckenny  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claire Durgin  |  First Impressions 
Rating:
1.0

I had to unexpectedly move across the country. I could not be physically present to sign documents to let my stuff go and stop renting the unit. This particular location was extremely unhelpful and most of the time they seemed annoyed as if I, the customer, were a burden. I wouldn’t recommend this location to my worst enemy. No one there communicates with each other. It took me 6+ months to get them to change my address. And basically more than a year to get them to stop hassling me to pay them for a storage unit I was no longer using. They hide behind policies and procedures to get out of doing the right thing for the customer. Finally someone contacted me and they seemed to have half a brain and they sent me a simple letter that I could sign and email back. How simple?! Why couldn’t that have been done sometime in 2019? No, I battled with this location from 2019-2021. Unacceptable.

Tia Bonnett  |  Overall Experience 
Rating:
5.0

I had never rented a storage unit prior to this. UHAUL went above and beyond my expectations of a rental facility. Everything went smoothly and the staff I dealt with the entire time were knowledgeable and friendly.

Ashley Vanhook  |  Overall Experience 
Rating:
5.0

facility was well organized and provided significant resource.

Roland Giuntini  |  First Impressions 
Rating:
5.0

GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!

ARDEN CZYZEWSKI  |  First Impressions 
Rating:
4.0

we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...

Janice Rose  |  First Impressions 
Rating:
5.0

I would recommend this storage facility to anyone in the Portsmouth area. It is convenient and well maintained. I was particularly impressed with the staff's efficiency and professional knowledge during the months I rented with this U-Haul facility. I will not hesitate to rent from them in the future if the need arises.

SIDNEY GUINN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Dunne  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trevor Pearson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul MacIsaac  |  Overall Experience 
Rating:
5.0

My daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!

Karissa Brunelle  |  Online Move In 
Rating:
5.0

Outstanding customer service from this team!

Joe Short  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Payton Ahrendt  |  Overall Experience 
Rating:
5.0

The manager at this location is top notch! Hes always incredibly friendly and great with customers.

STEVE RODRIQUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Chrysafidis  |  Overall Experience 
Rating:
3.0

The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.

Laura Conway  |  Online Move In 
Rating:
5.0

Everything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.

Stephen Walsh  |  Online Move In 
Rating:
5.0

Manager/staff was very friendly and helpful

lee gaudette  |  First Impressions 
Rating:
5.0

The gentleman working at the uhaul facility on portsmouth nh on April 18th at 9 am was absolutely wonderful! He was kind, efficient, helpful, and enthusiastic. Especially during times like these, it was comforting to have such a friendly face to help me out. In terms of uhaul as a company, I was thrilled to receive my first month of storage for free. It really was a huge help in the midst of the pandemic.

Abigail McIntosh  |  First Impressions 
Rating:
5.0

Ryan super helpful and professional

michael maler  |  First Impressions 
Rating:
4.0

Question 5 is not relevant to my move in. Normal hrs

Anthony Curran  |  First Impressions 
Rating:
5.0

I have been a customer for many years and think that the facility is top notch and run by friendly and helpful people. Any questions I had were answered quickly. I would recommend this facility to all

DOUGLAS CROSSMAN  |  Overall Experience 
Rating:
4.0

My only complaint is the damage due to mice.

Kathleen Allan  |  Overall Experience 
Rating:
5.0

Very friendly helpful staff! Certainly will use again and recommend!

Frith Foss  |  Overall Experience 
Rating:
2.0

I could not access my storage unit because of equipment and lack of snow removal, very dissatisfied

Kathleen Smith  |  Overall Experience 
Rating:
5.0

Janet and Gabriell are some excellent people to be serviced by. Great personalities, not lazy, empathetic, humerous, professional and down to earth. Keep up the great work ladies. My experience fab!!!

Angelique Peterson  |  First Impressions 
Rating:
4.0

Great People to deal with. Little trouble with their systems but very helpful, cheerful and friendly.

Frith Foss  |  First Impressions 
Rating:
3.0

The climate controlled storage was not controlled properly. All of our boxes and many other items show signs of high humidity including mildew. Read the fine print; 1 day or 30 days is the same price.

Chris Wayss  |  Overall Experience 
Rating:
5.0

Ryan is a terrific asset and is hard working, knowledgeable, and friendly. The female employee whose name escapes me was also pleasant and efficient.

Paul Siebols  |  Overall Experience 
Rating:
3.0

I was really surprised by the long wait upon arrival. We didn’t see anybody even after a 15 minute wait. Once we were finally greeted the entire process of getting the storage unit took far too long.

Joseph Charlonne  |  First Impressions 
Rating:
5.0

Rent here many times. Always a good experience.

chris drake  |  Overall Experience 
Rating:
4.0

ID card is helpful, but should not have to swipe both down and up to activate. Appreciate leaning of lock (even though we had our own). Appreciate availability of addtl locker; not needed

Linda Carroll  |  First Impressions 
Rating:
5.0

great service!

kathryn french  |  First Impressions 
Rating:
5.0

The process was simpler than expected. Ryan was efficient and friendly and made it easy and comfortable to do business with. I will recommend Uhaul in Portsmouth.

Paul Siebols  |  First Impressions 
Rating:
5.0

The staff were totally amazing super helpful very friendly.

Adam Novak  |  First Impressions 
Rating:
5.0

Rick the general manager is awesome!

Melissa D Howe  |  First Impressions 
Rating:
4.0

I gave four stars because of mice droppings.

peggy celano  |  Overall Experience 
Rating:
5.0

Friendly and helpful service from all employees.

peggy celano  |  First Impressions 
Rating:
4.0

Both the FL and NH franchises did well.

Laurie Ropke  |  Overall Experience 
Rating:
5.0

I had a wonderful experience with this U-Haul facility and staff. I wish more companies were like these guys and I could give them 10 stars!

DREW HUMPHRIES  |  Overall Experience 
Rating:
5.0

Outstanding staff!

DEREK CANTRE  |  Overall Experience 
Rating:
5.0

Every aspect of my moving experience was made “outstanding” with UHaul and staff!

DEREK CANTRE  |  First Impressions 
Rating:
5.0

Very helpful!

James Personeni  |  Overall Experience 
Rating:
5.0

These people and the services are superb, spectacular, top notch.... Ive been doing business there for over a year and every experience with storage, vehicles and Mgr. Richie has been the same, A+ !

Teresa Varney  |  Overall Experience 
Rating:
5.0

The guys were very friendly and helpful. Great customer service. I would recommend them to anyone.

Amy Plazaola  |  First Impressions 
Rating:
4.0

Very helpful. Got a nice size locker and when I missed the return time they didn't have a problem with helping me out. It was only a half hour but still they could have charged me

Robert Whitacre  |  First Impressions 
Rating:
5.0

Staff was always super helpful and friendly. Uhaul made moving and storing my stuff so easy.

Victoria Connor  |  Overall Experience 
Rating:
5.0

Perfect service could not get any better! Thank you for all your help! I am so happy I chose this location!

Tia Bonnett  |  First Impressions 
Rating:
5.0

We relocated to NH from NY and were so impressed with the staff at the Portsmouth location. The general manager & staff went out of there way to be helpful & accommodating!! We are VERY appreciative!

Kimberly Engle  |  Overall Experience 
Rating:
4.0

My storage experience turned out to be longer than expected - but everything went well the entire time. Thank you!

CAROL ANNE SCARBROUGH  |  Overall Experience 
Rating:
4.0

Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Thank you!

Cullan Spiller  |  First Impressions 
Rating:
5.0

Had a great experience.

Matthew Nolte  |  Overall Experience 
Rating:
3.0

You need to call me to discuss an issue.

Shirley Jackson  |  Overall Experience 
Rating:
3.0

Slow service in store and on the phone but friendly staff and the GM was always great and very accommodating.

lindsey perkins  |  Overall Experience 
Rating:
5.0

Your employee Rick was very helpful and nice. I would definitely do business again with uhaul of Portsmouth.

sue foley  |  Overall Experience 
Rating:
5.0

Your staff people were absolutely the best. A staff to be proud of. I will recommend U Haul storage in Portsmouth to all that ask me. Thank you so much.

Carol Philbrook  |  Overall Experience 
Rating:
4.0

storage was pricey; closing access at 7 PM was inconvenient

TIMO PLATT  |  Overall Experience 
Rating:
4.0

The only downside was the website is terrible and the system for bill paying from the bank had lits if errors. . Otherwise it was a great experience.

DAVE SCHOOF  |  Overall Experience 
Rating:
5.0

great people, great help, and an overall great experiance

JACK HALAPIN  |  Reservation 
Rating:
3.0

The staff and the facility were great. We did have some monthly issues with billing, as we were renting 2 units therefore paying 2 rental fees which were often credited to the wrong unit.

Chris Jablonski  |  Overall Experience 
Rating:
4.0

There was a delay in delivery. It had been scheduled for 9am, but the staff could "not find" our unit. I got the same message when I stopped by at around 1pm Finally, at 4pm it was delivered.

Gert Assmus  |  Overall Experience 
Rating:
5.0

Have always had a good experience with this uhaul location. I would definitely recommend this particular location.

DIONNE BROADOUS  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

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