Customer Reviews for U-Haul Moving & Storage of Piedmont Triad Airport

Rating:

5.0

I lost the names of the four staff members that made sure my service was top notch. If you ask the General Manager who those four employees were he will be able to tell you who they were. I was the customer that drove from Indiana to remove my stuff and left my storage locker key there. This is when those employees kicked in to ensure I was well taken care of in my time of distress. Please ask Everett because those four employees need to be recognized for their outstanding service to me. Customer service that was top notch!

Rating:

2.0

Despite 3 week lead time on the appointment, part was not ordered/received for the appointment. Location called me 5pm the night before my 7am appointment to tell me we had to reschedule, burning my vacation day. Staff was not friendly or helpful. I put on the order that I would wait for installation and was told by staff there was no waiting area.

Rating:

5.0

N/A

Rating:

4.0

Couldn't get the app to work logging the return. Just had to leave the trailer and wait for them to contact me the next day.

Rating:

4.0

Great job this morning - the hitch was installed quickly and looks good. The only thing I'd list as room for improvement is the space available for customers who choose to wait in the store.

Rating:

5.0

The guys working there yesterday were the best. Nice, polite, efficient ….great experience!

Rating:

1.0

Fire the GM Everett Horton is what you should do to improve the service of this location. It’s sad that he is the GM. It might’ve been the reason that his attitude was so arrogant and rude, he refused to serve his duty when an issue or misunderstanding occurred. His eyes were empty not even looking to us. All I could guess was he might have been on something. I had pretty good experiences with U-Haul many times for years until Mr Horton. Glad that I no longer need to be dealing with him and will never again.

Rating:

5.0

U-Haul should consider a veteran discount. Where’s the thanks for our Veterans?

Rating:

5.0

Your workers were very knowledgeable and provided assistance which was excellent!

Rating:

3.0

Trailer was dirty in and out

Rating:

4.0

Uhaul is a national brand, recommending this location would be mute. I would encourage the older staff member in the am pick up to be less attentive to the computer. I would encourage better customer service skills to him. He should be an example for his younger assistants, in my opinion, he is not. The younger assistant at the, at the am pick up, was shy, talked softly, and needed to be encouraged in his skills. I told him to speak louder, especially to seniors (I am a senior). Communicate with confidence, the associate smiled. The

Rating:

3.0

Rap music blasting out of vehicles that were being prepped. Might want to tone that diwn

Rating:

5.0

Will use this location again in 3 years.

Rating:

5.0

The GM here always goes above and beyond for his customers

Rating:

3.0

If you have any issues the Mgr should speak directly with you.

Rating:

5.0

One thing to note, and the representative didn’t seem to have an answer. I only drove the truck 23 miles. Although the tank appeared full when I first got the truck, I had to put 6 1/2 gallons of gas in it before I returned it. I showed my fuel receipt to the attendant.

Rating:

2.0

1. Have gas in rentals - my rental had so little gas, the gas light came on as I pulled off the lot 2. Keep better records of vehicle damage, the overhead light was broken in my rental from the start and rep upon return was thorough but wanted to charge me 3. I have had only good experiences with uhaul until now

Rating:

5.0

To best

Rating:

1.0

I was address as if I was a child by the rep. The initial milage was one over the one recorded on receipt. Rep tried to scold me for removing take from keys as if I was his child and found it very, very unprofessional. His attitude was very, very unpleasant. I will definitely not recommend this location to no one.

Rating:

5.0

Better parking area. Your Saturday morning team was amazing! I appreciate both of them.

Rating:

5.0

All good

Rating:

3.0

This is nothing against the employees at this location, they were doing a fine job, although no one was happy to be there. I cannot blame them for their lack of enthusiasm because they likely deal with customers that come in with lack of information on their orders daily since the U-haul site doesn't always provide enough information. My issue this time around was the price jumping up $100 once I was ready to pick up my rental. When booking, the site didn't mention that miles were not already included in the price.

Rating:

5.0

Cargo van rented was clean and exactly what we needed but the rear tires had almost no tread left. We didn’t notice this when getting the van but when we did realize the tires were so bad it felt scary to drive the vehicle. There were no problems due to the tires but we did not feel safe, could have had a serious problem at any moment had we driven the vehicle very far. Our experience with the store employees was very satisfactory, everyone was courteous , helpful and very knowledgeable.

Rating:

5.0

Customer service and in person service was amazing. Professional and helpful

Rating:

5.0

Keep up the good work.

Rating:

1.0

She charge me to much money.

Rating:

5.0

Easy drop off with speedy checkout!

Rating:

4.0

Get rid of that General Manager!!!!! He was extremely rude to us on the morning of our pickup. It’s like everything we said agitated him and we tried to explain that we could not move the truck that he gave us because another truck was blocking it, all hell broke loose. He went out there, sped off, and hit a bump so hard until the two back tires lift off of the ground. He was not pleasant at all and I will NEVER return to that location for fear that he would be the one to assist me. I would not recommend anyone to go there to save them from that experience. When we returned the truck, the workers were very pleasant and I would rent from them if they were at another location.

Rating:

1.0

Reserved an appliance dolly with the truck. Showed up and no dollys available in the entire Triad. Had to go to Home Depot. The customer service was horrible at pick up. The drop off employee was nice.

Rating:

5.0

The staff at the Friendly Ave location in Greensboro are very friendly and helpful. They make the moving/storage process much easier.

Rating:

5.0

Very competent, efficient, and friendly. Despite storage patrons parking where they boxed in my reserved truck, the staff quickly provided another solution.

Rating:

2.0

They overcharged me for mileage and gas. I have pics with time stamps to prove that I’m right.

Rating:

5.0

The boss man is the best. I forget his name but he helped me with multiple Moves.

Rating:

3.0

whatever happened to the attendant accompanying a customer to the vehicle to do the ck? they way it is now, we get to go out there, try to find the vehicle, note the problems that the attendant knew about but didn't bother to mention, so that we get to walk back and make sure it's known so we're not blamed for it. Sorry, that's not what U-Haul used to be like. Up your customer Service policies.

Rating:

3.0

I was waved into a parking area, once I pulled into the Return Truck lane. The sign is very small that says Return Here. Once I parked, then the guy that waved me into the parking area was gone. Another employee walked past me, but never stopped to ask if I need help. The UHaul App was not working properly to return my rental truck online. My daughter had to go inside the office in order to get help, and that was only because another customer walked back to the employee breakroom. The outside area where you park your rental has lots of trash cans over filled with trash. Once the employee came outside to check my truck out, she was very personable, polite and efficient.

Rating:

3.0

Only issue is I reserved an appliance dolly. They called 2 days before to confirm. I got there and they did not have one nor could they find or get one. Soooooo. I had to drive to Home Depot and rent one and had to pay $90 + tax for a dolly for three days. And the truck did. It have the blankets in the truck. So, ideally, I would like a $100 refund. Truck was good. Ran good. Worked well. But one little thing like not having the appliance dolly cause me an hour of lost time and $100 lost money

Rating:

1.0

Stop charging my credit cards for UBoxes, I do not have at YOUR facility and refund January & February RENT immediately.

Rating:

4.0

No complaints. Thanks, U-Haul, we'll be renting again, probably soon.

Rating:

4.0

The truck I rented had a very heavy smoking smell on the inside so I had to have the windows down most of the time. Other than that, the check out process was very easy to be a part of.

Rating:

5.0

Actually, I visited in person and it was absolutely seamless. Great customer service and friendly faces.

Rating:

1.0

the employees seemed chill, my vehicle was trash though, kinda wish I had been given a later model vehicle after finding out I paid almost 170$ to rent something old and scrappy

Rating:

4.0

The online chat was very unhelpful and sorta rude. All did was ask basic questions and the lady just blew me off.

Rating:

5.0

Non

Rating:

5.0

The young guy that was working that morning I was there is excellent and friendly. But the lady has an attitude and it was very hard to deal and communicate with her. She will cut you off while talking. HARD TO DEAL WITH and rude . She won’t make it!

Rating:

5.0

Everyone and everything was picked up and drop off on time. Great service and would use them again

Rating:

5.0

None

Rating:

5.0

Everything was great !

Rating:

3.0

Big issue was this is the second time we've rented a van and it smelled like weed. Made it very hard to be in the vehicle most of the time and my clothes reeked as well. Not great visiting clients that way!

Rating:

5.0

Great location, friendly staff!

Rating:

5.0

Nothing Best staff of any business I’ve worked with in the past three years. I’m not exaggerating, whatever you’re doing, keep it up.

Rating:

5.0

Amazing service!

Rating:

3.0

The truck had leak and caused water damage and destroyed several items. I need to be reimbursed

Rating:

4.0

All was good. I will not hesitate to return to this location the next time I need to rent.

Rating:

3.0

Equipment was dropped off on a Sunday after noon. Three employees working at the time with one other customer in sight. On Wednesday I received a wake up call to remind me of location of the drop off where I turned in the equipment. Informed the person that it had been turned in already, She said She would take care of it. Then the following morning, I get a wake up call again, and again I informed Her that the equipment had been turned in four day ago. SO then I tried to reach the location where I dropped off the equipment but kept getting transferred to central office. I spoke to Ruth about the situation and the problem was solved, equipment was checked in, and my email was sent to me in 15 minutes. Thank you Ruth!

Rating:

5.0

I appreciate the outstanding customer service provided by Denzel. He patiently addressed all my inquiries, ensuring a smooth and stress-free rental process. His professionalism and friendly demeanor made the entire experience highly satisfying.

Rating:

5.0

I have used U-Haul many times , I’m a customer all over the country. This was the best store I have ever used hands down. This time I was going to right my own review. This should be a training store because everyone treated me with a spirit of excellence.

Rating:

4.0

Staff was very friendly and helpful - they made sure I understood the layout of the building, where my storage unit was located and how the access codes worked. Very impressed with their customer service. The carts that are provided were a huge help in unloading our truck. My only drawback is I didn’t know the storage units were only 6 feet tall until I arrived. The website didn’t specify height so to find that out after the fact was disappointing.

Rating:

5.0

Thank you

Rating:

2.0

For a majority of my experience, the automatic lights would rarely turn on unless I jumped up and down continuously for about five minutes waving my hands frantically. While this might not seem like the end of the world to most, being a woman and going to this facility alone always made me feel unsafe. I would never go there after 5pm by myself. The rat problem was also disgusting and one of the main reasons why I moved out. To deal with that and then have U-Haul increase the rental fees was pretty ridiculous. To still see rat droppings on the floor of my unit and around but have to pay more each month pretty much sealed the deal for me.

Rating:

3.0

Could not use the automatic double doors during move-in because it was after-hours, which made the mive-in more difficult than it shud have been. Also, got the wrong advice on storage size; had yo increase the size after seeing the unit itself.

Rating:

5.0

Keep it up.

Rating:

4.0

The staff was nice but dang they are slow so there is always a long wait to be helped

Rating:

4.0

Thank you, for making my moving transaction smooth.

Rating:

2.0

My last month of the lease, the U-Haul facility charged me a full month for 3-day use. The desk personnel told me that the manager does not prorate refunds. He wants me to pay for a service I didn't receive.

Rating:

3.0

The front desk was so slow checking in and when I needed help in the storage area no one was around to help. I didn't know about the video/call button and had to go search for someone. After that they showed me the call button.

Rating:

5.0

I am a huge fan of Uhaul. Have never used anyone else. Lifetime loyal customer. Love you guys ♡♡

Rating:

5.0

Ty

Rating:

5.0

Wonderful staff

Rating:

3.0

Experience was good but it took a long time to check in. Also, I wasn’t told about needing a lock. I received a text message saying that if I downloaded the app I would get one as a reward, but I had to buy one. The rest was good, I enjoyed having carts to help pit load and unload.

Rating:

2.0

They charge $100 to use there dumpster or trash when asked about the dumpster I was told it’s $100 for beds then the rude guy said $100 starting we had foam that’s it you call They act like they don’t user stand the question on what do I need to end my contract

Rating:

2.0

I rate 2 because the unit are so small and not high enough in the inside of the building. The access time should be longer and if something happen like getting lock out while the unit is still open we should be able to go back in and lock it up. I never experience so small of a unit that I have to purchase an additional unit to have enough space.

Rating:

3.0

I don’t think there were many times we visited our unit without having some kind of issue. The front office people were nice for the most part, but just kind of confused or unhelpful sometimes. It’s accessible, easy to get into once you get the hang of it, and convenient. It was a bit pricey and not worth it for us at a certain point. $140 for storing is pretty steep so I’m glad to finally be able to have that money to put towards stuff I will actually enjoy.

Rating:

2.0

The storage split levels are too small the height on 10*10 first floor does not hold a king size mattress and other items which the online states it holds one to two bedrooms. Also accessing the unloading dock is blocked by excessive Uboxes. Makes it hard if more than two customers are trying to get there stuff only two spots available for use.

Rating:

3.0

The guy at checkout was nice, but very slow and seemed uninterested overall. The docks were blocked with trailers and other equipment. Only once access point so the unit was a very long walk. The door was less than 6' tall, making it difficult to get some items in.

Rating:

5.0

None

Rating:

1.0

The Facility and Staff doesn’t value your Business and Tenure. I have had My Storage Unit for over the past 8.5 years paid yearly without even accessing the unit for past 2.5 years. The moment my unit goes into Lien Status I ask to hold for two days to pay the unit off. The Staff advised me they could not do that, along with the isn’t the first time the same unit meet the same status and was paid in full. Meanwhile when the unit in the past was in the same status I still didn’t access the unit.just paid the bill. I’m just here to say all they wanted and received was my money but never asked me what my situation was for making into Lien Status in the first place. You are not treated with No respect for your Business.

Rating:

4.0

Rep was very helpful and accommodating

Rating:

3.0

Everything was good until I got ready to move out and the system down and I was double charged for a truck and still waiting to receive my funds back

Rating:

5.0

None at this time.

Rating:

3.0

NA

Rating:

5.0

Extremely Happy with U-Haul made my life so much easier!!

Rating:

3.0

automated sliding door was open so anyone could walk in. Too many truck and trailers parked near driving lanes Water had entered my unit and caused some damage

Rating:

3.0

Experience was ok. We just had a lot of brown dust all over our stuff from the fan over our unit. Destroyed some our things.

Rating:

5.0

NA

Rating:

5.0

The staff was always excellent! We stored here, bought moving supplies here, and rented trailers and a large truck from here. We would absolutely use them again. In regard to UHaul facilities, they are exceptionally outstanding.

Rating:

5.0

I am a very satisfied customer. I moved to Maryland and in the near future, have my U-Box (AA7806N) moved to a Maryland facility. Can you give an estimate for the move to a Maryland facility ?

Rating:

5.0

No issues. Great staff interaction with everyone.

Rating:

5.0

Consistently the best U-Haul experience I've ever had. I've had a storage unit at the Friendly location for over a year and have reserved a U-Haul truck on several occasions. They always make a way to ensure that I have the truck I need with the products and services I've requested. The manager Everett was customer centric and went the extra mile to ensure that I had the service I requested at the best price point. It's like he provided the service he would want as if the shoe were on the other foot and he was the customer. The store associates are kind, respectful and always helpful whether providing a service or listening to customers' needs. Any concern I've had was treated with care and their prompt attention. The Friendly location is the only Uhaul location that I will do business with, because they are truly exceptional and provide services above all others that I've visited. I appreciate their quality service. If I ever need a storage unit or truck I'll definitely come back. Couldn't have asked for a better experience!

Rating:

1.0

Worst moving experience I’ve ever had !

Rating:

3.0

Always under staffed and long lines

Rating:

5.0

The team was very professional and attentive. I appreciate them being so great from the beginning to the end.

Rating:

3.0

The service was good. When I advised the young lady that helped to get into my unit that I was taking all my items she didn’t tell me to return the keys or anything. She told me to make sure I checkout on the keypad. Now I have to find the keys and return them, which is frustrating…Also I misled and overcharged. I had to rent 3 or 4 units for a 4 bedroom house. I will never use you all again or recommend that anyone else does. My father passed and lived in VA so I needed a facility ASAP. I should have done more research…

Rating:

5.0

Had an AMAZING experience here with both a storage unit and truck rental. Everything was efficient, clean, and well maintained. Every interaction with the employees was positive and friendly. The manager here does an A+ job running the shop. Thank you U-haul, I enjoyed my stay!

Rating:

5.0

Although there was a mix up with my original storage unit, they quickly made changes to accommodate me. I appreciate how persistent the lady that helped me was. She was very pleasant and knowledgeable about the questions I had. Thank you for all your help.

Rating:

5.0

Very professional and helpful team

Rating:

5.0

On the day of pickup this location was experiencing a power outage. Even though, they didn’t have any power all of the team was willing to help. Definitely made my first impression great.

Rating:

5.0

Nada

Rating:

5.0

The staff was extremely helpful and respectful they made us feel very welcomed. Although it was some contract workers that was very rude while we were trying to unload our belongings we couldn’t get to our unit today they were very very rude. Would not move so we could unload.I hope they not there all the time I would hate to have to move my belongings to another store

Rating:

2.0

Website said units available, in person they said otherwise. I was given a larger unit, when I went up there, there was already a lock on it so I had to get two smaller units because that all they had available

Rating:

4.0

Code to access building doesn’t work and employee although helpful couldn’t get it to work either. Had same problem with another location. But that’s not the store fault to me, it’s an internal problem with the company

Rating:

5.0

Young that checked me.in was very helpful and nice

Rating:

4.0

There were no dollies available in the storage facility. That's my only complaint

Rating:

5.0

Excelente

Rating:

5.0

Exceptional location! Staff is very knowledgeable and friendly. Clean office and storage units.

Rating:

5.0

The high level of courteous service, and thoroughness of information provided was outstanding!

Rating:

4.0

Everything was great, everyone spoke and welcomed me. I didn’t receive my card to allow entry in the building but everything else is great.

Rating:

1.0

This was a very negative experience. When I first got the unit, uhaul employees told me I was getting a large unit big enough to fit a whole apartment, and they gave me one of the smallest units. I had to get a second small unit because no large units were available. Getting two units made this way more expensive for me and they were so small my stuff really didn’t even fit and some of my stuff got broken. I wouldn’t have even come to uhaul if they had just been honest with me that the big units weren’t available. The alarm was broken the entire time I had units there and would ring the entire time I was in my units. Every time I went there, I asked employees in the office about the alarm on multiple occasions and I even called corporate about it and everyone kept telling me it wouldn’t ring any more and then it would ring again the next time I went to my units. It’s very painful to the ears. Even on the last day I was there, one of the uhaul employees tried telling me I must be entering my code in wrong if it is ringing and tried to act like it was something I’m doing wrong. I’ve been there other times where employees admitted to me the system is broken and said it does that all the time so he was wrong to try to blame me for that. I verified my code with him and it didn’t stop the ringing after that. I even asked him to come help me with my code or the alarm and he just told me he fixed it and it should not ring anymore and he he wouldn’t look at it with me. As soon as I went back to the unit after he told me that, it was still ringing and no employee came to look at it for me. The code box never worked the entire time I had my units, and I’ve been there a few times where uhaul employees actually tell customers to leave the door cracked open so customers can get in. When I went at night the door would be cracked open and it wasn’t safe because anyone could follow me in. Then when we got our truck on the last day it had a flat tire. They had a parking lot full of trucks and wouldn’t let us switch the truck out because they said those were reserved. We had a reservation also though so that didn’t make sense at all and the other people they were referring to weren’t there. We had to wait for roadside repair to come and we were paying movers by the hour so moving became even more expensive for us because of Uhaul’s y professionalism. The place has terrible customer service. I saw they took records of my units off my portal but I still got charged for most of the time I was there. To me I shouldn’t have been charged because this was a terrible experience. I typically don’t complain or try to get my money back but this was incredibly bad customer service.

Rating:

5.0

Great Job all around!

Rating:

5.0

Everett is very well mannered ! Very helpful ! Would recommend ANYONE to this location

Rating:

4.0

Only issue was with access. Needed earlier or later access.

Rating:

5.0

Very expensive, but we needed a controlled environmentally controlled storage space.

Rating:

5.0

They just made everything less stressful and it was great.

Rating:

5.0

Maria at Compass was great and helpful.

Rating:

5.0

They worked with me and did what I needed

Rating:

4.0

Very quick and convenient rental.

Rating:

5.0

The young lady that helped me explained everything and was very polite.

Rating:

4.0

Clean facility and storage units. Would use again if needed.

Rating:

4.0

The best staff at friendly Ave locations is Annie .I m not sure her name spelling. Thank you

Rating:

5.0

The only problem I had was within the first couple of months I received an e mail that the storage would go up if it wasn’t paid before the 1st. Unpaid before the first and my storage payment still went up. I called to discuss but the manager was on vacation. I never checked on it again.

Rating:

5.0

Great service and super easy and fast to book a rental.

Rating:

3.0

Smell of dead animal in one unit inside no rodent food in trays. Staff very helpful and friendly. Had steps which to.much heavy stuff. Docking to unload was a joke set up higher than trick then a bar ran . So u have a dangerous gap between dock and truck plus a bar o. Dock which makes n impossible to upload with a rental of extra moneyTRIP hazardfor sure! .

Rating:

5.0

Excelent

Rating:

5.0

Just continue

Rating:

2.0

I rented a storage unit at U-haul for 4 years and 8 months consecutively (the same unit) and I was treated disrespectfully, put on hold for over 20 minutes with no repeat follow up from the U-haul staff member, spoken to rudely , interrupted repeatedly when speaking with a representative, had my U-haul truck rental reservations canceled and moved to a location 30 miles out of the way and it is much more details I can add here, but this is just the overview of my experience.I will never recommend U-haul.

Rating:

5.0

MS Erin was top notch!

Rating:

3.0

Rented a 10’ by 10’ and the door way was entirely too small. Couch got a little damaged going in

Rating:

5.0

The office staff goes above and beyond to help and answer questions. We really appreciate it!!

Rating:

5.0

Everybody was professional and the process was easy.

Rating:

5.0

Well done! Would rent again.

Rating:

5.0

I've used U-Haul for numerous moves and always had a good experience with the staff, trucks and storage. Thank you!

Rating:

5.0

Not cheap, but worth the money. Very clean and good staff. I would use them again. Thanks

Rating:

5.0

No issues at all! Very good experience

Rating:

4.0

The one thing I feel is that I should receive some type of rebate back as I only used half of the last Mo th but paid for the entire month.

Rating:

2.0

We should have access to facilities beyond 6.

Rating:

5.0

AFTER AN EXTREMELY STRESSFUL BEING OF MY MOVE DUE YO SEVERAL UHAUL RESERVATION CHANGES THE GENTLEMAN AT TBIS LOCATION WAS A GREAT HELP WITH GETTING MY STORAGE UNIT QUICKLY AND GETTING PERMISSION TO LEAVE MY TRUCK AT THE LOCATION. I APPLAUD HIM BECAUSE HE WAS THE SILVER LINING AT THE END OF A STRESSFUL DAY.

Rating:

3.0

The staff at this location is polite and professional, and a less than excellent rating should not be reflected on them. My less than excellent rating is entirely reflected in the fact that the description of the unit on U-Haul's website could more accurately reflect the size of the unit.

Rating:

1.0

Non existent customer service. Poor communication and some biased employees. An employee named Chelsea was rude and never followed through with our reservation and nothing was done about it. A 26 ft truck out of state rental and the storage unit was upstairs with no elevator and no one mentioned that. I had to rent three units to be avoid hurting my old self and the people I hired to do the job. Trash and rat traps litter the place.

Rating:

5.0

Great service and great staff! Thank you

Rating:

2.0

The storage unit building stank like there was something dead. It was so terrible I could barely stand bing inside. The building was not secure...the door could be opened, the alarm would sound, but we were told no one would come to check on the alarm if it went off. There was also no elevator to the second floor. We decided to go elsewhere, as I did not want my items stinking like something dead.

Rating:

4.0

My only concern was my payment was the 14th of the month I moved out on the 15th very next day and feel you shouldn't of kept my entire month payment. A 5 day grace period should have been granted and I had to move trash from in front of my storage that someone else left. Other wise my three years doing business with you was great.

Rating:

5.0

The building was always clean, friendly staff and lots of carts.

Rating:

3.0

I couldn't get a climate controlled room and so some of my stuff got a little dry mold. I don't know if that can be helped, but I would o ly reccomend you guys if you had climate controlled units available.

Rating:

5.0

Staff was awesome!

Rating:

4.0

The office area is well stocked and the staff I dealt with was awesome Erin Carter the storage area needs to be cleaned and swept on a regular basis and it all the areas should be climate controlled with ac the check in and out process was excellent and the staff worked with me to adjust my reservation thank you

Rating:

5.0

Really great service. It was a very busy day but that did not compromise his service.

Rating:

5.0

We never used U-Box before and Sabrina was very helpful explaining to us how it worked. Sabrina was also very patient and kept us informed of all the steps involved in the process. Everyone that we were in contact with at this location was very friendly and helpful, whether we were in-person or via the telephone.

Rating:

5.0

Very nice people.

Rating:

5.0

This was a great location for my needs. The staff was great and facilities were well maintained. I have nothing but positive things to say about this location.

Rating:

1.0

There was a billing error and staff billed me for late fees with no notice about the error, then became very rude while attempting to resolve it. It was eventually resolved after arguing to convince them to check their own records.

Rating:

5.0

I really had a tuff day and your employee Shayy was a huge help to me moving in , very friendly and professional. Made my whole day better

Rating:

5.0

Better than expected. Loading docks are an excellent feature when moving in a lot of stuff.

Rating:

5.0

They really try to work with you whenever there is an issue or you are late, etc… storage unit is easy to access and also-very clean and maintained.. i just wish i had access after hours, overall a 10/10 experience.

Rating:

1.0

See notes on my acct

Rating:

5.0

Jasmine was super helpful and friendly.

Rating:

3.0

I did not know it was second floor and there were no elevators. The unit did not have a lock in it at first. The process and communication was very easy and efficient. The dollys, carts, and carrying equipment available for free was very helpful.

Rating:

1.0

Took too long. Tried to charge me for my first month that was supposed to be free. Loud alarm going off for hours .. too much to list

Rating:

1.0

The alarm was going off the entire time I was getting everything set up. That took close to 45 min and it was still going off when I got done filling up my unit. Also got a nasty past due email and when I called the lady couldn’t tell me why. Unnerving especially considering I verified my free month in advance. Made a reservation a couple days prior and it was nowhere to be found when I arrived. It’s close and convenient but otherwise nothing good about it

Rating:

3.0

Everything was fine until i received a call stating that there was a leakage in the area of my unit. I do appreciate the notification though!

Rating:

3.0

They did not put a lock in my unit, so I asked for one.

Rating:

5.0

My experience at this location made up for a very unfortunate experience and subpar customer service at the 911 Gate City U-haul location. Thank you, W. Friendly folks!

Rating:

3.0

Despite reservations being confirmed on Friday and guaranteed with a credit card the unit was not available

Rating:

5.0

No problems. Been very helpful in many way and nice staff

Rating:

5.0

N/A

Rating:

5.0

I want to thank Jazmine for her help and curtesy in finding me the perfect storage for my belongings.

Rating:

3.0

Reserved larger storage unit on first floor but when I showed up only 5x5 was available. I recently had back surgery and cannot carry items up and down stairs. I am highly disappointed and agitated.

Rating:

5.0

Price could be a little cheaper on mileage, but overall great.

Rating:

2.0

I believe when a company lacks integrity and can change policies without notifying the customer, this is not a good company and I will soon terminate my business with u-haul and I hope to never use them again

Rating:

3.0

Everything was fine until checkout. When I was ready to move out of the storage unit (August 17, 2020), I went to the front office to notify them. They said they just needed to do a walk through. I have receive numerous emails and statements in the mail where late fees were assessed. I have had to call 3 times to try to remind them I had already moved out. Extremely frustrating to get through to someone and then my account still wasn't fixed. Hopefully, after today's call everything was concluded.

Rating:

3.0

Found water on the floor in my unit and a few items were wet because of the water.

Rating:

5.0

Please offer discounts for college students. Especially when there is an emergency evacuation

Rating:

5.0

Thanks for help with staff that assisted me during check out

Rating:

5.0

everyone was very courteous but the facilities were always full of garbage and debris dear the units, and not enforcing log in alarms kept going off were very annoying.

Rating:

5.0

U guys helped me when I thought I was not going to be able to make it. Thank you on behalf of all the college students that you have helped.

Rating:

4.0

The loading dock was in need of some cleaning as there was a lot of water along the dock which also had an awful smell do trying to maneuver the carts through the area without your items getting wet and hoping not to drop anything that would fall into the water was a bit difficult. Not sure where the water came from but it covered the soles of our shoes and it hadn’t rained so not sure what was going on with that but the dock smelled like vomit. I wish the doors to get into the units were wider. It was very hard to get my furniture especially sofa and loveseat into the door of the 10’ x 10’ unit.

Rating:

5.0

My experience with Uhaul was great. They were very accommodating and my items were safe and secure for the duration of my lease.

Rating:

5.0

The staff was friendly and very helpful.

Rating:

5.0

Great staff. They were very helpful.

Rating:

5.0

bathroom was clogged and unusable. ramps preferred to upper level instead of climbing stairs with heavy furniture

Rating:

3.0

The evening work staff didn’t seem to know job. It took 2 hours to get a storage unit.

Rating:

1.0

The storage unit doesn’t work. I have to have my truck turned in at 9 am. I came to put my sofa in the storage unit at 8:20 am, only to find the storage building denying my access, both with my swipe card and my access code. I was told by staff that the storage access doesn’t always work, but this is of great inconvenience to me as a paying customer. I now have a large sofa in a truck and have to sit and wait. I don’t want to be charged an extra day for the truck and I would like to be able to access the storage unit that I’m paying nearly $100 a month for at my convenience.

Rating:

4.0

Had issues with using my password code to enter and exit the building. Staff at this location was very helpful with assisting me with the issue.

Rating:

4.0

I am very pleased with my experience at Uhaul storage on West Friendly from 2015 until 2020.

Rating:

4.0

Everyone was friendly and respectful.

Rating:

3.0

Complained this week while moving items from my unit that the the bathroom was very dirty.. male staff member made several excuses... but didn’t clean it..

Rating:

3.0

The process of moving into a new storage unit as a student was complicated and stressful. My information was entered in wrong and trying to contact someone about the errors was difficult. When I brought up the errors the rep did not seem to care about it and just shrugged it away.

Rating:

1.0

I have learned to never recommend any place, that is the reason I selected no. But, when I picked up the van, I had attempted to do the online part but that failed, and couldn't get a response online. The guy working the desk was creepy! Made weird comments about how I did things perfectly, the system was just acting up. He took a pic of my ID for some reason, never had that happen before. Couldn't tell if he did it with my credit card also. When I asked him about it he said he didn't do it. The guy had his volume turned up on the phone and I could clearly hear the picture taking sound. I have cancelled my credit card because of this and now concerned about my drivers license information being out that. I feel I need to get the redone. I am expecting u-haul to reimburse me for this expense and provide me with an explanation of why he is taking picture of my id and possibly my credit card.

Rating:

5.0

My family and I are appreciative of the deal U-haul storage offered for college students during this difficult time. The staff was also very friendly and helpful.

Rating:

2.0

The Gentlemen that was helping was very nice, but able to help pick out a unit. His coworkers did not help him much. It took an hour to get a 10 x 10 and then they could not print a document that stated what we just did. Nice place but painful get a 10 x 10. Still have received confirmation of my unit. eric.burg@applerockl.com

Rating:

5.0

Scottie is a natural leader and has great professionalism. He listened to my situation without judging me. We need more people like Scottie who knows how to go above and beyond

Rating:

5.0

I was initially working with Erin and had explained to her my frustrating situation about my move. She notated my file and Scottie the manager was very professional and took care of everything...Hi 5

Rating:

4.0

Staff is very friendly. Should have been told there was no elevator to bring stuff to second floor.

Rating:

4.0