Customer Reviews for U-Haul Moving & Storage of New River

2,782 reviews

425 S Marine Blvd   Jacksonville, NC 28540

(910) 455-2717

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(910) 455-2717

425 S Marine Blvd
Jacksonville, NC 28540

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John Mersino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Spaulding  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kelie greenwald 
Rating:
5.0

What a great experience. Thank you very much for your expertise!!!

colin callaghan 
Rating:
5.0

I was very appreciative of the staff at this location after my reservation was moved here. My initial experience of using the self pickup at another location was a disaster and I will never do that again. Spending 40 minutes trying to get into the truck was ridiculous.

David Cooke 
Rating:
5.0

Customer did not leave a comment.

Armando Reno 
Rating:
5.0

Tanika was just too wonderful for words! Chuck took me to Firefly, the hitch looks great! We plan to do more business as we re-locate to the Jacksonville area permanently!!!

Tom White 
Rating:
3.0

I reserved my Uhaul truck (a 20') on 3/8/2024, and was scheduled to pick it up from this location on 3/10/2024. I was also contacted by Uhaul and offered compensation to tow a Uhaul trailer to Dubois, PA. I agreed to tow the trailer in exchange for an additional 200 miles of mileage, but when I attempted to get my truck on the 10th, I was informed that they had no truck to give me. On 3/11/2024, I arrived to pick up my truck and trailer, and I was billed an additional $200 above my quoted rental price (for my mileage compensation?). That money was later refunded after a phone call. Staff were friendly and professional, but everyone at this location seemed unfamiliar with Uhaul's compensation program for equipment reallocation. Additionally, this location was obnoxious to get in and out of with a 20' truck due to congestion and tight lanes of egress. An improvement would be if staff would maneuver the truck out of how they parked it, instead of imposing that task on a customer.

Howard Patterson 
Rating:
5.0

Customer did not leave a comment.

KOLTON CHAPMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delores Williams 
Rating:
3.0

Rented the 26 ft truck. Was issued the older model. Front wheel alignment was off balance. No Bluetooth. No cruise control available driving 650 miles. Rental days should be charged per day instead of the preset 4 days as putting gas in these trucks is a financial nightmare. Other than that, I was able to get to where I need to be.

Samuel Chang 
Rating:
4.0

Friendly staff, quick installation.

Jason Mills 
Rating:
5.0

Have vehicle waiting up front, not parked and wedged tightly between other trucks risking damage to rental and other trucks on lot, Make customer aware that there is a check list survey that will be sent to phone before they leave the lot, although I did a visual check myself. I was to late to fill out said survey after you leave the lot.

Nakia Ahmad 
Rating:
5.0

Friendly staff and it was quick and easy in and out quickly

Debbie Bailey 
Rating:
4.0

Customer did not leave a comment.

DAVID POINTE  |  Overall Experience 
Rating:
5.0

The shipment arrived on time but Marine Blvd. did not have the space to accept the U-Box. Not a big inconvenience, just a short delay. Kudos to the staff for “service with a smile”. Everybody at U-Haul in National City, CA and In Jacksonville, NC went the “extra mile” for us.

robert doherty 
Rating:
1.0

Terrible customer service.

JULEEIA ROSENBURG 
Rating:
5.0

Customer did not leave a comment.

Terrance Guillory 
Rating:
4.0

When I received the truck the check engine light was on. I would recommend Staff doing checks on the vehicles prior to customers picking it up to address any potential issues the vehicle may have before signing it out. Overall, truck and trailer worked exactly as they were supposed to and I was able to have a safe trip.

Ahmed Wise 
Rating:
5.0

Great staff, customer service and excellent leadership team. Tanika ensures customers are first.

JAMES HORNAGE 
Rating:
3.0

I came inside to return the key where I was quickly rushed out and told they were closed.

Shante Walters 
Rating:
5.0

The installer did a very nice job and communicated very well what was required and when he would be done

Ben Verhoog 
Rating:
5.0

Customer did not leave a comment.

Latona Burns 
Rating:
4.0

They were short handed the day we went to pick up our truck. Despite that, they patiently handled all of the customers and even helped me pick up my truck earlier than I had scheduled. All things considered, great experience.

Aaron Ratz 
Rating:
3.0

Regularly service vehicles. Breaks were shit and check engine light was on. Alignment was not correct either. Worse vehicle I’ve ever received from U-Haul

Brayden Delong 
Rating:
4.0

Customer did not leave a comment.

Robert Thompson 
Rating:
5.0

Great place to store your belongings!

JOSEFINA DANIEL  |  Overall Experience 
Rating:
5.0

Very helpful location. Answered all my questions and flexible with my delays and issues upon delivery. Would recommend the drop off location.

Jaun GARCIA 
Rating:
1.0

Employees could care less about etiquette and customer service. Started helping me. Told me I needed to move my car where there were no parking spots except handicap which I had to squeeze in there. Came back in. Made me wait and came back smelling like cigarettes.

Chelsea Ramos 
Rating:
5.0

Customer did not leave a comment.

JAMES ROSS 
Rating:
4.0

The local installer was great. Less than 2 hours. Communication concerning the availability of the actual hitch part was terrible. The corporate or central scheduling folks are almost useless. Better to try and coordinate with the locals.

allen clark 
Rating:
5.0

Customer did not leave a comment.

FRED REICHENBACH 
Rating:
5.0

I've visited this establishment multiple times and each visit has been a pleasant experience. The staff is professional and places great emphasis on providing excellent customer service.

Corey Bramer 
Rating:
3.0

They charged me double when I looked at my credit card statement

MOHAMED ALMAGHRABI 
Rating:
5.0

Customer did not leave a comment.

Garrett Howze 
Rating:
4.0

Customer did not leave a comment.

Jeremy Nelon  |  Overall Experience 
Rating:
5.0

Great experience the web site was great and the customer service was very helpful.

David Marks 
Rating:
1.0

sorry ass dealer was supposed to reserve a 26' truck on wed for pickup the following late friday, truck was sitting on the lot.... went to pick up the truck on friday, truck was sitting there, but it was reserved in someone else's name for some reason,....ended up driving 36 extra miles out of my way at the last minute to get my Uhaul truck.... sorry ass service for the original dealer I delt with......should have stuck with using Penesky

PHILIP BRACEWELL 
Rating:
5.0

Customer did not leave a comment.

Jon Wilson 
Rating:
3.0

The installer cut a hole in the back of the car instead of taking the removable cover off that covers the hitch.

Destiny Lopez 
Rating:
3.0

Customer did not leave a comment.

Josiah Hockman 
Rating:
5.0

Customer did not leave a comment.

rick stork 
Rating:
5.0

Customer did not leave a comment.

TODD DEVITA 
Rating:
1.0

You charged me 70 dollars for no reason

Dylan Handlowich 
Rating:
5.0

Great customer service and very knowledgeable and friendly staff.

JAMES HORNAGE 
Rating:
5.0

Customer did not leave a comment.

Lisa Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry Carter 
Rating:
4.0

Customer did not leave a comment.

Bradley Greenfield 
Rating:
5.0

Tanika provided outstanding customer service as alway. Outstanding manager and representative for company. Always ensures needs of the customer are first.

JAMES HORNAGE 
Rating:
5.0

Front counter people were excellent!!!

Christopher Mccomb 
Rating:
5.0

Customer did not leave a comment.

Christopher Stewart 
Rating:
5.0

Customer did not leave a comment.

Christopher Stewart 
Rating:
5.0

Customer did not leave a comment.

Juan Torres 
Rating:
4.0

Customer did not leave a comment.

Jaden Gresham 
Rating:
5.0

Great service friendly staff great customer service

Michael Maddox 
Rating:
5.0

The staff was so helpful and went above and beyond their duties to help us out securing our storage unit, notifying us of the wrong type of lock we used and got us another one, and taking into account our unique situation. Highly recommend.

aaron wells  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel Edwards 
Rating:
5.0

Young lady who checked me out was very knowledgeable and helped me a lot!

Stephen Anderson 
Rating:
5.0

All employees that I came in contact with were very friendly and helpful. I would recommend Jacksonville U-HAUL to anyone needing a hitch installed.

James Andrews 
Rating:
5.0

Customer did not leave a comment.

JOSEFINA DANIEL  |  First Impressions 
Rating:
5.0

Nothing great customer service friendly and helpful

Peter Candreva 
Rating:
5.0

Customer did not leave a comment.

Daniel Graves 
Rating:
5.0

It is difficult to turn into this locations parking area do to on coming traffic.

Jeffrey Gualandi 
Rating:
5.0

Customer did not leave a comment.

Ronnie Rafferty 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Hulse 
Rating:
5.0

Customer did not leave a comment.

Mercedes Cortes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes Cortes 
Rating:
4.0

Customer did not leave a comment.

Karl Grimm 
Rating:
4.0

Customer did not leave a comment.

Justin Thomas 
Rating:
4.0

Customer did not leave a comment.

JOSEPH JOHNSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rita Bates 
Rating:
5.0

Customer did not leave a comment.

wanita tankard 
Rating:
4.0

Customer did not leave a comment.

ROBERT THOMPSON  |  Overall Experience 
Rating:
4.0

Very friendly staff that were very knowledgeable.

Edward Kelly 
Rating:
4.0

Customer did not leave a comment.

Keith Hess 
Rating:
5.0

Customer did not leave a comment.

Robin Moody 
Rating:
5.0

Tanika Prewitt was great to work with. Always friendly and helpful.

JEFFERY GRAY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEAMID RIVERA-ROMERO 
Rating:
1.0

Dropped my U-Haul off Sunday, January 1. They did not put it through till the second and try to charge me for another day. Also tried to charge a cleaning fee for a U-Haul that was dirty upon pick up. Also wanted to charge me for gas. I dropped it off with more fuel than what was in it when I picked it up do not recommend dropping off the dish location.

Shawn Pfau 
Rating:
5.0

The staff was extremely helpful.

Patrick Massaro II 
Rating:
5.0

Customer did not leave a comment.

Floyd Mowell 
Rating:
3.0

Customer did not leave a comment.

Jillian Sandoval 
Rating:
4.0

Customer did not leave a comment.

JOSEPH JOHNSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gerry northrup 
Rating:
1.0

I reserved a ramped 6x12 trailer based off the website details. When I actually picked it up and got home, the ramp actually restricts the 6 foot with distance which cause the trailer to be unusable for me. I returned it right away and was not given a refund.

Antwain Burns 
Rating:
5.0

Customer did not leave a comment.

Michael Williams 
Rating:
5.0

Customer did not leave a comment.

Verna Grant  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kenneth Shields 
Rating:
5.0

Customer did not leave a comment.

Michael Alluisi 
Rating:
5.0

Nothing

James Engel 
Rating:
5.0

Excellent attention and service

angel Garcia 
Rating:
5.0

Customer did not leave a comment.

Sandra Jenkins 
Rating:
5.0

Customer did not leave a comment.

Sandra Jenkins 
Rating:
3.0

There needs to be a more accurate way to measure the fuel. The desk clerk told me I was just over half tank, I got in and it was just over half a tank. In the paper it said I was 3/4 tank. I drove a total of 26 miles and they said I used all that fuel. I put two gallons of fuel in. They told me I’m going to get charged for the fuel…. I hauled a few kayaks…. There is no way I even used 2 gallons

Anthony Martin 
Rating:
5.0

Customer did not leave a comment.

Timothy Dawsey 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keegan Kinney 
Rating:
5.0

great staff...professional and courteous.

Sam Aguilera 
Rating:
5.0

Customer did not leave a comment.

Matthew Bennett 
Rating:
5.0

Customer did not leave a comment.

Katie Jeko 
Rating:
5.0

Everything was excellent and the staff went above and beyond to meet my needs and I’m very very happy with them and my new hitch.

Lisa Bryan 
Rating:
1.0

The staff were very scatter brained it took them 20 minutes for them to wait on me

Maryjo BurnsGay 
Rating:
5.0

Keep doing what you guys been doing. A good job

Mercedes Cortes 
Rating:
5.0

This location gets an A+ for service for accommodation. Thank you!

Linda Huff 
Rating:
5.0

Customer did not leave a comment.

CHYKEYLA CALDWELL  |  Overall Experience 
Rating:
5.0

Good morning one of the strap bars for the tie-down strap for the tires was missing and I called the guy he told me to call roadside assistance but I didn't have time to wait

MICHAEL CHAPLIN 
Rating:
5.0

This place had me in and out within 5mins, and ALL the ladies there were very nice and helpful. I was over satisfied with the service I was given. Thank yall so much!

Ashley Arnold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Ayers 
Rating:
5.0

Tanika runs a tight ship here. Her staff is knowledgeable, friendly and super helpful. Tanika made sure that I was taken care of in a timely manner. I would recommend this facility to anyone who needs and deserves the service that Tanika and her team have to offer. Jen

Jennifer Spaulding  |  First Impressions 
Rating:
5.0

Wow, the best rental experience ever... Tamika was absolutely amazing!

James Smith 
Rating:
5.0

Maybe talk with the customers using self storage about how they might park moving vans to best support their needs and the needs of other customers picking up/dropping off trailers.

John Crites 
Rating:
5.0

Very nice and helpful staff

William Gosse 
Rating:
5.0

Customer did not leave a comment.

STEVEN COUCH 
Rating:
1.0

Reserved storage not available. Had to rent 2 units for my stuff. Is that a money scheme? It’s 2 pm. 2 worker inside on duty. Not prepared to accept cash. Neither wanted to open register. Not informed that I could use my card. Took me half an hour to purchase to a $9.95 lock. Ridiculous.they help make my move a nightmare

Lisa Wright  |  Overall Experience 
Rating:
3.0

Selected 24/7 pickup and keys weren’t in the car. Was required to come inside. I also reserved a dolly and they didn’t have that available.

chelsea head 
Rating:
4.0

Customer did not leave a comment.

Tyler Miller 
Rating:
3.0

Customer did not leave a comment.

bryan forrest 
Rating:
5.0

All of the people working at this location were excellent at their job!!

Melissa Jenkins 
Rating:
3.0

Customer did not leave a comment.

mildred williams  |  Overall Experience 
Rating:
5.0

Very much so as they have friendly and very knowledgeable individuals working there. Got in and out with no problem with their help.

Francisco Castillo JR 
Rating:
4.0

Customer did not leave a comment.

Edward Kennedy 
Rating:
3.0

Customer did not leave a comment.

Desiree Hall Edwards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christa Wilt  |  Overall Experience 
Rating:
5.0

Tanika and her staff, Thomas and Nate, went above and beyond to help me with the emptying of my unit and renting a truck to haul it out of U-Haul. They were amazing! All three are a great asset to U-Haul! Thanks, Tanika, Thomas and Nate! You ROCK! 😁

COLEEN PHILIPSON  |  Overall Experience 
Rating:
5.0

Nick was extremely helpful with entering the storage unit. We arrived less than 5 minutes before closing, it was unavoidable, and Nick was incredibly gracious and helped me when I had trouble with my access code. I would highly recommend this business unit.

Gina Quinn  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Shannon Ray  |  Overall Experience 
Rating:
5.0

The general manager, a woman. I forgot her name. She was incredibly helpful and friendly. She helped me book while I was on the road, in a tough spot, and the website was not functioning properly. Had she not helped, I would have been in serious trouble. Thank you!

Nicolas Rivera  |  Overall Experience 
Rating:
4.0

Tanika and her staff are very good !

Jonathan Ryan  |  Overall Experience 
Rating:
5.0

Everything was great. The only snag was that the only available storage spaces they had was one that was too small and the other was too big so I will have to pay more than I need to for a unit. Other than that, everything was great.

Chanel Murrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Vincent  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annmarie gooden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Pelletier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Burgess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

everet dula  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Logan Adame  |  Overall Experience 
Rating:
5.0

Parking lot can use some repairs or maintenance.

Manny Velez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALASIA BRYANT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manny Velez  |  First Impressions 
Rating:
5.0

The staff was wonderful. Every one we had contact with was friendly and personable. Facility was clean and well taken care of.

ANGEL ALEXANDER  |  Overall Experience 
Rating:
5.0

Excellent service excellent management

GEORGE PRUITT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Smith  |  First Impressions 
Rating:
4.0

I call and was put on hold for 30 minutes. I hung up recalled and got the 1-800#, I spoked with Matthew and he gave me reservations but had the address for 125 S Marine Blvd, No such place. It actually at 425 S Marine Blvd. also my Last name spelled was wrong. Anyway, it turns out to be Okay. Plus Matthew was very pleasant and informative about how many spaces available even tho it was much more spaces available.

mildred williams  |  First Impressions 
Rating:
1.0

Had to go to two different places to rent my truck because the online check in wasn't working and the first business was closed. Got to my storage location and the unit I was offered was half the size of what I needed. Now I'm paying twice what I budgeted for for a larger unit to store my things because I didn't have time to find another place. Horrible moving experience

John Irving  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hezekiah Settles  |  Overall Experience 
Rating:
4.0

Wish could get a refund based on prorated time.

Richard Matthews  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Darion Flores  |  First Impressions 
Rating:
5.0

Staff is very helpful

Thomas Williams  |  First Impressions 
Rating:
5.0

Great service

Marlena Tracy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel Burnett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Regina Wells  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peggy timberlake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki Carpenter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christi Greenwell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrew Kelly  |  Online Move In 
Rating:
4.0

Over all our experience with Uhaul storage was positive. The only complaint I would have is that it was difficult to get into the entrance of the storage building due to multiple uhaul trucks and trailers as well as non uhaul vehicles blocking the entrance making loading and unloading difficult.

JOHNATHAN DEROSA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Becca Iwinski  |  Overall Experience 
Rating:
4.0

I was told that It made no sense to make a reservation and the unit size I needed would be a available however it was not and I was forced to get a higher unit but the Manager Tonyetta was awesome and changed my experience thanks so much

Kourtmey English  |  First Impressions 
Rating:
5.0

Tonyetta and the ither staff member,whose name i dont know but they both had phenomenal personalities. They both were very professional upon me entering the store. Tonyetta was having some difficulties with the computer crashing yet she didn't let me leave before putting forth a great effort into trying to rectify the problem so that I wouldn't have to make a return trip. Great customer service skills. Kudos to her!!

Sandra Bennett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Jordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

everet dula  |  First Impressions 
Rating:
5.0

Everyone at the facility is friendly, helpful and goes above and beyond to help you. The only downside is that there are roaches in the units but that’s not in their control, as they’re everywhere in the area. Overall I had an excellent experience and would definitely recommend this facility!

Tabitha Faulkner  |  Overall Experience 
Rating:
3.0

Tanyatta was super helpful. There was too much going on in their one person was watching videos with the volume very loud another person was eating another person was making personal plans .

Vanessa Silva  |  First Impressions 
Rating:
5.0

Great staff very friendly and fun to be around 👍.

Myrtie Roberts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

meghan beacham  |  Overall Experience 
Rating:
5.0

Hands down the best staff and experience ever will definitely come back for anything I need

Malachi Thorsen  |  Overall Experience 
Rating:
5.0

The GM is a blessing and I truly appreciate her so much.

Nancy mejias  |  Overall Experience 
Rating:
5.0

the staff was very friending and helpful.

Thomas Wilson  |  First Impressions 
Rating:
5.0

Easy and convenient. Storing needs were fully met!

Marsha Rowntree  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Batherson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha Faulkner  |  First Impressions 
Rating:
5.0

Tonyeta was super kind and helpful as was everyone we encountered! Super pleased!

Vicki Carpenter  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

T Chamberlain  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deirdra Meadows  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Taylor Kirby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Burgess  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy Hatfield-Kish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES LOREMAN  |  Overall Experience 
Rating:
1.0

Price increase was not helpful at all. They repeatedly charged my card after I repeatedly told them not to. These fraudulent attempts to access my account forced my bank to freeze my account specifically for fraud. It took a week to get a new card and unlock my accounts. I'll never use U-Haul again.

Daniel Morgan  |  Overall Experience 
Rating:
5.0

Had my unit for 3 years and never had a problem.

BELINDA BEURRIER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANINE LUNA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Burgess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Vaughn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES LOREMAN  |  First Impressions 
Rating:
1.0

I was giving the wrong storage space after I set up reservations with uhaul in Columbia SC. When I arrived at 425 s Marine blvd the staff was very friendly and try to do their best to accommodate me.i travel five hours to get my items and get there and have no room to store it.it has costed me more money with the inconvenience that u-haul has caused the unit that I'm in now I can't afford to keep it there now I have to borrow money to get it out.i have had a bad experience with the company I wouldn't recommend no one .

SHELIA WALKER  |  First Impressions 
Rating:
4.0

I got the unit on a Sunday. When I called to cancel, the was told the weekends were not available. My thoughts are that if I do not use a whole month, something would be returned.

Chonita WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Mahier  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Lisa bower  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MEGAN DeAtley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breya Warnstaff   |  First Impressions 
Rating:
5.0

Huge heart team couldn't have done it without them such welcoming group.

CASSAUNDRA MCMANUS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret Dowling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julious Hill  |  Overall Experience 
Rating:
4.0

Wish the staff wouldn't call me for payment on my storage before the due date. I have to storages due two days apart but they always call me before the second one is due requesting payment

MYRA BRADLEY  |  First Impressions 
Rating:
5.0

The staff in Jacksonville, NC and the staff in NYC are very helpful and courteous. I had w wonderful experiences with both staffs Ms they made my moving a real pleasure. Awesome people. I would definitely recommend my family members and friends to use u-haul for their moving.

BARRINGTONANTHON WYNTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janaysia Matthews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennah Evans  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

maria tyrpin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARRINGTONANTHON WYNTER  |  First Impressions 
Rating:
5.0

The manager is awesome.

Timothy Bass  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Hiehle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abby Batchelor  |  Overall Experience 
Rating:
4.0

The employees were doing a great job cleaning the units that were empty. However. We now have water bugs or roaches. I realize this is a potential consequence when units are rented by so many people and some one told me they like the glue used in boxes. Overall, from scheduling the truck through the rental, my experience was exceptional.

cynthia crisp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert lyvers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Precious toudle  |  First Impressions 
Rating:
3.0

My things were infested with bugs which we didn’t have prior

KARIDA KELLY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON CORTEZ  |  Overall Experience 
Rating:
4.0

The guy at the desk was outrageously helpful and did his best to work with us despite access hours.

Cathryn Baltimore  |  First Impressions 
Rating:
5.0

Amazing and friendly

Marlon Zuniga  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla Quartararo  |  Overall Experience 
Rating:
4.0

I didn't like the fact that your facility is not accessible 24 hours without paying extra.

Joshua Shirley  |  Overall Experience 
Rating:
5.0

my family and I was treated great

Letishia Washington  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JOHN DEBELLO  |  Overall Experience 
Rating:
4.0

I love the temperature controlled storage unit, plenty of space for the price and the 24 hour access was a big help during the moving process.

Dorian Kovacs  |  Overall Experience 
Rating:
5.0

Everyone was helpful nice. They all got along with each other too. You kinda wanted to work there.

James Stockton  |  Overall Experience 
Rating:
5.0

Extremely polite and helpful staff.

Richard Eadie  |  First Impressions 
Rating:
5.0

I always received excellent customer service from this facility. When it was time for me to get my items out of storage, the sales person on duty was very helpful to my movers. Thank you for providing me with great customer service.

Antoinette Makris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

omar jiminez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CODY STEARNS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melisa Conner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jynelle McCoy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ava Figueroa  |  Overall Experience 
Rating:
3.0

Only complaint is our stuff ended up having roaches when we moved it out.

Jessica Gremminger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christopher talbot  |  Overall Experience 
Rating:
5.0

employees always super helpful and there’s pretty much always been what i needed on hand

christian romero  |  First Impressions 
Rating:
1.0

Bethany Romans claimed a glitch in the system moved me out of my brand new unit that she gave May 27th 2021 and my original unit 1375, which is why I wasn’t getting rent due notices for unit 1386. She did not know where my things were so for two months I was dealing with the idea that uhaul lost, stole, or sold my things. Someone else’s name was put onto my unit yet no payments were made. Ridiculous! I was lucky I took pictures and documented everything to prove it was my things in the unit. As Bethany was fixing HER mistake I and my emergency contact started to receive nasty threatening late notices. I also received an absolutely devastating and threatening lien and sale notice that sent me into a panic attack. I am a rape and abusive victim, my children dealt with abuse as well from their father. We were literally running away from him and trusting uhaul to house our things during this incredibly difficult time. Instead uhaul made me experience anxiety, stress, fear, and panic. I had to drop all of my life and plans and a lot of money, to spontaneously drive from Michigan to North Carolina to retrieve my things as I did not feel they were safe any longer. When I arrived I was able to use the new keys Bethany fedex to me to unlock one lock. But there was a second lock with black tape on it, essentially uhaul holding my things hostage. I had to inform the staff yet again of the situation but they could not find the keys to that lock and had to manually remove the entire lock mechanism from the unit door. So that I could take my things. I absolutely refused to pay anything more and had to say I will call the cops or fire department to cut the lock off. All of this took even more time out of the important things I had to and while there I was shaking in fear that my ex abusive husband would show up and get me. Also during the two months my things were missing uhaul was absolutely impossible to get a hold of. I could never get the actual store on the phone and wait times were hours long. The whole company is a joke and we, my friends family and anyone that will listen to me, will never use them again. Call me, Grace, 5178972146 for more explanation and to hear the devastating impact this experience has had on my life. I believe Bethany Romans should be fired for her incompetence in this situation. I am discussing a law suit with my lawyer.

Grace Hershiser  |  Overall Experience 
Rating:
5.0

Everyone was friendly and nice thanks

Amanda Rossiter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roderick Chase  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breanna Barhight  |  First Impressions 
Rating:
5.0

Due to traffic we arrived just before closing time. But the gentleman at the counter did not seem to mind at all and were extremely helpful and courteous. Absolutely excellent. Thank you!

James Parker  |  Overall Experience 
Rating:
5.0

Very friendly helpful staff.

Malinda Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie Johnson  |  First Impressions 
Rating:
4.0

Too expensive, I had to lock or a 10 x 10 and a 5 x 5 I believe.... we were given one extra card which is difficult because there’s three of us Listed for access, We were not allowed use access personal # as the emergency contact numbers Multiple times we had issues when it rained and cannot get into the units

Shania Christensen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Harris-Marion  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADLEY GIFFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philip delgado  |  Overall Experience 
Rating:
3.0

Bill amounts were inconsistent.

Jaime Rios  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jennie Joe Samundsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Moore  |  First Impressions 
Rating:
5.0

Minor issues when moving in, but was fixed promptly by amazing customer service. Would definitely recommend this self-storage to others.

Jonathan Kwong  |  Online Move In 
Rating:
5.0

I am impressed with how easy it was to do business with Uhaul

Calvin Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tina Smith  |  First Impressions 
Rating:
5.0

Jennifer and her team were knowledgeable, most efficient and super friendly in helping with all of my moving needs (of which included 3 cities). Thanks again!

DANIELLE SIMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Parker  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lianne Foster  |  Overall Experience 
Rating:
1.0

I got nothing but a hard time. They did not have the storage unit I reserved, so they said they would give me a larger unit for a discounted price, then told me I could not get 30 days free because they cant discount a unit and provide 30 days free and gave me a hard time. So now I have to pay full price to get 30 days free, I'm very unhappy happy with uhaul storage, and feel I should get it discounted and 30 days free.

Walter Bartberger  |  First Impressions 
Rating:
5.0

Staff was very helpful

gary stryz  |  First Impressions 
Rating:
5.0

Thanks so much for all the help . I am still move from Ga to NC. I will be rent to trailer soon again .

Carolyn Dorch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kendra lewis  |  Overall Experience 
Rating:
5.0

Awesome customer service!

BERNADETTE BRIDGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NELSON JACKSON  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

michael gillingham  |  Overall Experience 
Rating:
5.0

I have used this moving and storage several times why because of the employee's especially Jennifer she always found time to make sure my truck rental,my unit were always perfect! But most of all I liked about her is she never forgot my name or my situation see my son was shot in the head and thank God he survived but she wouldn't see me for months but always asked how he was doing now if that ain't employee that goes above and beyond I don't no what is! Thanks Jennifer and her crew u guys are awesome!

Regina Parker  |  Overall Experience 
Rating:
3.0

Everyone was very friendly and the place was clean and convenient. I did get incorrect information, was told I would get a month free when asking about the prices and when I came back to rent was told that was only for one way rentals. The sales person also rented me a van for the day and so knew I was not a one-way rental. It would have been good to have been given a discount bc if this mistake since it factored into me choosing to use the storage. Also was not told that I could only access storage unit during business hours. I found this out when I was there selling something from the unit and the employee came to tell me they were closing and I would not have access. This would have been useful to know up front. Maybe the employee was new and did not know?

Sophie Pike  |  Overall Experience 
Rating:
5.0

So thrilled to have found a climate controlled facility when we moved here a year ago from California! Thank you for everything. Staff were ALWAYS patient and understanding with me about everything.

Delores D'Amico  |  Overall Experience 
Rating:
5.0

Used for three years and over deployment. Friendly, kind and helpful. I always enjoyed going. Units were always immaculate. Rarely do I have such an outstanding experience with a business. The woman at the front is a lot of that impression. They should give her a raise. She makes the place go from goid to excellent

Heather Hornbacher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzette Ali  |  Overall Experience 
Rating:
3.0

While I was using the facility for storage it like over deployment it was great. The trouble was when I moved and I told them I needed it closed and had to pay lots of fees to get them to close my account.

Bradley Mandaville  |  Overall Experience 
Rating:
5.0

The only place we use to store items!

John Schroeder  |  Overall Experience 
Rating:
5.0

Good customer service. Very helpful.

Antoinette Makris  |  First Impressions 
Rating:
5.0

Very well maintained and clean facility.

BERNARD ROTH  |  Overall Experience 
Rating:
5.0

Always super friendly and helpful. My ONLY complaint is that I moved out on the 6th and it would have been nice to receive a partial credit, but other than that. Stellar service, clean facility and easy process. Highly recommend.

Deborah Alvarez  |  Overall Experience 
Rating:
2.0

My belongings were secure and in great shape after being in the climate control storage unit for over 2 years. With the customer service...., I will NEVER use them again.

Ternita Everette  |  Overall Experience 
Rating:
5.0

The staff was awesome and very helpful to ensure my needs were met. The facility was clean and easily accessible.

MITCHELL MORGAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jayne Read  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful. The manager, Jennifer, was nice and helpful with everything.

nathane brown  |  Overall Experience 
Rating:
5.0

Jenn is awesome!!

keith Williams  |  Overall Experience 
Rating:
5.0

Jennifer, Nicholas, and Dylan have great customer service skills. The team asked questions and helped meet the true storage needs for my family and I. I left that day saving money and fully satisfied.

landon simmons  |  First Impressions 
Rating:
3.0

The rental fee is outrageous and once I returned the van I started getting extra add on charges once I rented a storage unit. I will not rent a u-haul because you don't have any discounts whatsoever.

Leonardo JONES  |  First Impressions 
Rating:
5.0

Everyone was very helpful and respectful

Rosangelica Hinkley  |  First Impressions 
Rating:
5.0

Jennifer and Ryan were super accommodating and assisted us with storage units, truck rentals, and trailer rentals. They are VERY customer service oriented!

Chad Hsu  |  First Impressions 
Rating:
5.0

The free storage was very helpful for our move. The staff was awesome and the facility was easy to get to.

MICHAEL HASKINS  |  Overall Experience 
Rating:
5.0

Great place

Rich Miller  |  Overall Experience 
Rating:
5.0

They answered all my questions and gave me good advice!

Suzette Ali  |  First Impressions 
Rating:
5.0

Your staff is outstanding!

Christopher Simmons  |  First Impressions 
Rating:
3.0

I just moved out of my unit and I found bugs on top of my plastic covered temper pedic mattress and inside my closed bag as well. Other then getting rid of a 155$ mattress topper, everything was good.

Chyna Beckley  |  Overall Experience 
Rating:
5.0

Excellent service!I relocated here from New York and they were very helpful with my situation.

cory mitchell  |  First Impressions 
Rating:
3.0

Good facility, always a busy office.

GEOFFREY HORNING  |  Overall Experience 
Rating:
5.0

I put yes for all of my answers even though I never visited it. I did UBOX with full service. I have to compliment UHaul for their AMAZING customer service during this process. I'm impressed - THANKS!

Julie Koehler  |  Overall Experience 
Rating:
5.0

Very nice overall

stella lacapria  |  Overall Experience 
Rating:
5.0

Extremely friendly and helpful

Lynn reyes  |  Overall Experience 
Rating:
5.0

Great friendly staff. Convenient and affordable.

Deborah Alvarez  |  First Impressions 
Rating:
5.0

Great place!

JOHN SCHROEDER  |  Overall Experience 
Rating:
5.0

I went in with a specific need and got exactly what I asked of the staff. All of my questions were satisfactorily answered and the rates were very affordable. The staff was very helpful and friendly.

antoinette gurley  |  First Impressions 
Rating:
5.0

John who works for you all is amazing. He got us our storage units, checked on us frequently while unloading, asked us if we needed waters and checked in our truck no problem. I highly recommend!

aaron midgett  |  First Impressions 
Rating:
5.0

Facility looks fantastic very well capped. Agents very good attentive and knowledgeable.

ken goch  |  First Impressions 
Rating:
4.0

I think the insurance cost per month is a little high.

Emily Findley  |  Overall Experience 
Rating:
5.0

Clean, helpful employees.

Elric Birchett  |  Overall Experience 
Rating:
5.0

They went above and beyond. Manager and staff are great. 5 thumbs up.

Edward Thomas  |  Overall Experience 
Rating:
4.0

They made everything quick and easy! Moving is stressful enough and this was definitely a smooth process to go through with them.

Patricia bravo  |  Overall Experience 
Rating:
1.0

Imvery unhappy with the service i received. 4 u-boxes delivered. They were late by a day n one contacted me. Charges were made for rent after boxes were retuned and Garruntee for being late not kept.

Amanda Overton  |  Overall Experience 
Rating:
5.0

This is the the most professional UHAUL facility that i have yet to do business with. I believe her name was Jenn, she was very helpful and of great assistance. I’d recommend this place to anyone!

Orlando Cruz  |  Overall Experience 
Rating:
5.0

good job, thanks

Carolyn Perdue  |  Overall Experience 
Rating:
4.0

Good service

Carolyn Perdue  |  Reservation 
Rating:
5.0

Jen is amazing! So helpful and accommodating!!!

joel brink  |  Overall Experience 
Rating:
2.0

Jacksonville did okay, but overall worst moving experience I’ve ever had.

trova yeaman  |  Overall Experience 
Rating:
5.0

Very helpful staff

DONNA KELEHER  |  Reservation 
Rating:
4.0

Did not see the facility I answered yes to first 3 questions but have no idea. Only answered so I could submit survey couldn’t leave blank! My box was stored there and was delivered on time.

alice stratton  |  Overall Experience 
Rating:
1.0

The storage outside have to much roach, ants and small insects . The only employee was too slow to do the job and poor customer service skills.

JOHN MORALES  |  Overall Experience 
Rating:
5.0

This location has by far met any expectations I've ever encountered! They are wonderful!

Deborah Bauer  |  Overall Experience 
Rating:
5.0

Great Customer service. Friendly staff.

Michael Thompson  |  Reservation 
Rating:
5.0

Very helpful and understanding to patrons especially after the hurricane issues. Top notch customer service.

Robin McCarty  |  Overall Experience 
Rating:
4.0

Every contact along the way was incredibly awesome. Thank you.

Rebecca Groenewold  |  Reservation 
Rating:
5.0

I've been to many U-Haul locations preparing for an interstate move. This was by far the best service I've received from U-Haul. Larry Sanders was friendly, professional & efficient! Great employee!

SUSAN HOUBEN  |  Reservation 
Rating:
5.0

Outstanding service. Helpful and friendly service.

Robin McCarty  |  Reservation 
Rating:
5.0

Outstanding service and help. Enjoyable employees to converse with. Knowledgeable of services.

Robin McCarty  |  Reservation 
Rating:
5.0

The storage company was extremely a delight to work with and so clean and safe. It was well worth the money while we made the adjustment from one home to our new home.

John Lauten  |  Overall Experience 
Rating:
4.0

A little bummed that the price went up. Also I feel that whatever is left in the month’s rent should be returned.

Michelle Williams  |  Overall Experience 
Rating:
5.0

Always helpful, informative, and excellent service.

John Bridges  |  Overall Experience 
Rating:
5.0

Always helpful, never had any problems, highly recommended

Aaron Straight  |  Overall Experience 
Rating:
5.0

I had an outstanding experience with U-Haul Moving and Storage of New River. I will recommend them to everybody...

dan altieri  |  Overall Experience 
Rating:
2.0

Ur by a military installation. Hrs should be extended longer than 7 pm for customers w/o havin to rush through traffic. Also was not advised of the security system being down and completely off.

Samantha Ruiz  |  Overall Experience 
Rating:
3.0

n/a

EMMA SPARROW  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • History

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