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WILLIAM G | Overall Experience
Customer Reviews for U-Haul Moving & Storage of New Bedford
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online stuff and having a hold on my account messed up my delivery time that was uncalled for really really mad about that service and the way it went in whole part the rep was very nice and respectful
Christina GGreat service, friendly staff was easy and delightful while using
Ariel H | Overall ExperienceThe guy who helped me had a great sense of humor and was able to help me out in an efficient and effortless manner. I’ll definitely be coming back for any future moving.
yneshiavely m | First ImpressionsUhaul agent very friendly and helpful. She gets an A plus
DAVID SLet customer's no where to park the truck or van, if they returned early and it's after hour's.
Shanna GGood service
Dulfeu AWhile I rate this location excellent, I was very disappointed that my 20' truck was not available at my first confirmed location in Wareham. I arrived at 9 a.m. to find NO truck. I had paid helpers waiting at my business and I had to take the time to contact UHaul for a replacement truck which they were able to find 15 miles from my original pick up location. This delay and detour costed me money and time. I was told that I would be getting a $50 credit for my inconvenience which I have yet to see refunded to me yet. I was told it will be processes 7-10 days on my credit card. I hope this is true and I do not have to take more time out of my schedule to see this applied.
Rene MI dropped off before due date and have not gotten any email of final charges even had more gas than required Would like a final tally of charges please
James OThe staff was great, and the truck was clean, but it was a pile of junk!
Joe SReserved the van online. When I got there, the van was dirty, had NO gas, and sounded awful when started. I returned the van on time, with more gas in it than when I picked it up, and cleaner then when I got it. They charged me a cleaning fee for a van that was dirty and nasty when I picked it up. I would avoid this location and do business elsewhere.
Matthew BNothing
Robert nThis was an excellent experience. Monica was very helpful in the pick up process. What a gem she is! Drop off was easy as well, I didn’t get the names of the afternoon employees, but they were great as well!
Randi REverything was great transaction very smooth
Jason MAll good
Juan RThe lady that severed me was very nice and made me comfortable!! With the service.
Maria TKeep doing what you do.
James FExcellent and very fast service at a good price. Not being negative but the 35 min install was so quick a chair or two in the lobby would be nice to wait in! Lol.
Julio OJohn and the woman answering the phone were great. They both are friendly, helpful and knowledgeable. They took the time to answer all of my questions sincerely. I received great customer service, which is somewhat rare these days. Thank you. Great job.
Richard MI used the mobile pick up and drop off and I had a good experience. This was my first time using UHaul and It will now be my first choice anytime I need to rent a vehicle for moving equipment. Thank you.
Garret CThe key card scanner always gave me a hard time and often I couldn’t get into my unit because of it.
Sharon A | Overall ExperiencePoner un buen sistema para que no falla
morente gNothing, it was a very good experience. Have a great day!
Patricia RComplimentary coffee and donuts
Mike OI was very happy and impressed with the technician John and the installation. Also, the girls at the counter and answering the phone were extremely helpful, attentive and pleasant. I’m very impressed with the service of your company!
colleen dBe more careful with identity of the individual. My truck was rented to another individual in my name and they got and invoice with my personal information on it. Im very nervous that my identity is in jeopardy.
Elaine TCouldn't have been better. Even a gentleman who was working by himself Sunday morning who had only been there for three weeks was helpful and problem-solving and efficient.
Ann LI was verbally attacked by a U haul employee claiming she was a manager. Clearly she needs some more training on how to speak to people as I was already having a problem. She was disruptive, interrupted my conversations, and put herself in a situation she didn’t belong. She was a nuisance to others as well.
James CI called to ask the rep who works here if my truck was all set after dropping key in drop box and he lazily responded “well yea I guess if you dropped it off”. The rep never checked and I came to layer find out they NEVER checked my truck in almost causing me to be charged an extra day
Leah Gdon’t charge me $20 in fuel for 4 miles of use.
ASHLYN ATHE GENTLEMAN THAT ATTENDED ME WAS VERY FRIENDLY AND VERY HELPFUL.
Maria SThe gentlemen at the counter was extremely helpful
Paul GClerk was very friendly and knowledgeable!
Andrew dThe woman who helped me was super nice. She was fast and knew what she was doing. Made it a very smooth transaction.
Krysten KLower your price per mile. It's pricey
JOHN BGreat place and great employees
ADILSON AGreat customer service
Jerre HNothing. Service was friendly, excellent, helpful. Will definitely come back for future work.
Greg SThe gentleman was very helpful. Thank you
steve vI am not happy at all! It rained the two nights I had the truck and it leaked all over the merchandise that I was moving and ruined most of it. I ended up losing a couple of hundred dollars because of the leak. Then I was charged a ridiculous amount of money because I kept the truck a day longer. Also, I fueled the truck back up to where it was when I rented it and I was still charged a fuel fee. I would love a call back regarding this. Jeannine Bowman
Jeannine LClerk was awesome!!
MICHELE SThe imige on the key drop box location on the self return picture is different from where the actual box is,walked around the building looking for the yellow post with the box when it's actually in the wall
SEAN MVery friendly staff and my hitch was installed perfectly and on schedule!
Robert LI had the absolute worst experience of my life at this place they overcharge me whack me an extra 100 miles In the manager assistant manager wouldn't be of service or help me when I said I believe there is a problem.
Steven DExcellent rental experience
gary cI have been recommending U- haul for decades
BRENDAN C | First ImpressionsNice family type courteous service.
Frederick H | Overall ExperienceExcellent service
SIDIKI C | First ImpressionsAll staff was very friendly and the manager even offered to help me move things into my unit as I have back issues and was hurting by the time i got to the storage unit ... Thanks Jamie :)
Deada B | Overall ExperienceAll the staff members were very kind and knowledgeable...
Deada B | First Impressionsover all everyone was very professional in information gaven was very helpful
ELLEN H | First ImpressionsI closed out my storage because the assistant manager Brittany was so rude and ignorant that I packed up my stuff and took it to another storage facility. She banged on my passenger side window and started screaming at me!!! She did this because I wasn’t “under the canopy”…as is I knew where to park. If she had broken my window I would’ve called the police. I will Never use uhaul again.
Candace V | Overall ExperienceKaitlynn Botelho, is n outstanding customer service and manager
JOSE D | First ImpressionsMy experience was great. WORKERS ALWAYS NICE AND HELPFUL. IF THENEED EVERY ARISES AGAIN I WOULD DEFINITELY USE THEM AGAIN
Sandy A | Overall ExperienceAll services were professional. Thank you!
Nicole J | First ImpressionsThe staff were very pleasant and helpful, showing us how to access unit and recommending packing products.
Lee T | Overall ExperienceThe driveway/parking lot is annoying to navigate most times- where the loading/unloading doors are located are a pain to get to because of all the "one ways" and truck drop off zones.
Kalyn R | Overall ExperienceVery good service!
Jessica A | First ImpressionsYour store manager, he was awesome
LORRI B | Overall ExperienceRecommend friends to be extremely patient it takes at least 10 minutes until finally someone answers the phone.Trying to pay your bill there forget it call it in.This continues people will leave.
deborah l | Overall ExperienceDUE TO THE EX MANAGERS NEGLIGENT;S MY UNIT & ALL MY STUFF,FURNITURE & TOTES,COMPUTER,MY LIFE:S WORTH IN THIS UNIT WAS RUINED BY,WATER DAMAGE & MOLD & ALSO MICE DROPPINGS ON EVERYTHING,
Lorna C | Overall ExperienceGreat people and great service.never had a problem
SHERLY F | Overall ExperienceStaff was friendly and helpful. My first time using a unit and found no fault with them. Would go there again if needed.
diane c | Overall ExperienceI've been using uhaul for many years and I'm always satisfied
kristen p | Overall Experience