Much more professional than Chattanooga Broad Street.
Richard S.Customer Reviews for U-Haul Moving & Storage of Melbourne
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
head lamp was out, washer fluid pump leaked /inop (disclosed at time of pickup). Employees should have tried a bit harder to control their language. Very glad there were no young children around. We also purchased TV boxes at the time of pickup. The self check-out didn't seem to work and we had to hunt down an employee to check out.
John C.They helped me with the new app and this made the service even smoother with less paperwork
James E.Computers were down made it a little longer . People were great.
John M.Just keep doing what you're doing..
Martin P.Great place to rent a trailer
dan Y.Everyone was friendly and helpful, which I appreciated because I was in the middle of a stressful situation. I will return to this location because of the efficiency and professional, friendly staff!
Melissa P.Your online reservation software stinks. I tried to reserve a 5x9 utility trailer for about half an hour. Could not find one, called the 800 number, she told me that they were hard to find. This location actually had about four.
chris C.Fix the left side tail gate latch!
Ian M.Truck was 50 w2999 pd 100$ got point a and b and back good truck
Lois G.Cody was the nicest person, very helpful. Everyone at this location is nice and polite.
Donna C.I was completely satisfied with my experience here. The customer service was top notch. They went above and beyond to make sure that all of my needs were met. Higly recommend!
Sandra W. | Overall ExperienceThe Customer Service is no nice
Elva L.Everything went smoothly. They hooked up the trailer for me properly and securely.
Jeremy P.Customer service was excellent
Sydney G.Excellent customer service and experience
kim W.Keep up the good work!
Amy C.Employees ARE VERY VERY BAD go somewhere else
LUIZ D.They could not rent me a pickup in person , had to do myself on my phone. Difficult for me , took over an hour. I was right there !!!!!!!!
Robert C.Having to rent through an app was a difficult process. Please scrap the app and let customers deal with real people.
Katherine K.The people working here are very helpful, professional, hard working and kind. Thx and God Bless You and America! John 3:16-17:):):) Jesus Loves You:)
Chris B. | First ImpressionsOnly to let people know it may be a hold for a few days to get said money back owed otherwise awesome Ty saved money still
Joshua D.I was told that truck had a full tank of gas, witch it did not.
Douglas T.Great!
Jerry D.We returned the truck with more gas than was in it when we picked it up yet they charged us for 3 gallons which was $15. I intentionally did this to avoid this from happening yet it still did. This was very disappointing and next time I will be sure to take picture when I return anything to have proof of before and after pictures so I will be able to dispute this charge. Something I shouldn't have had to worry about in the first place.
Heidi H.Nice employees and good equipment.
Kenneth Y.Your process for checking in, picking up a truck, and returning is clunky and not very easy to work with. It takes an extra 20-30 minutes to navigate the process in the app vs. talking to a real human at the store location who is available and could help expedite the process. Instead I wasted an extra 20 minutes to pick up my vehicle waiting on the app to work. It was also an additional 20 minutes waiting to return the vehicle.
Jason F.They have everything you could need and they recycle boxes!
Scott S.IDK...you guys exceeded my expectations! Thank you-
Paul L.Everyone was nice and courteous. I will certainly use this place again. Thank you!
Tommy B.Don't change a thing. Service and technician were top notch.
Donald H.No improvement is necessary at this time.I need extra days for the use the truck ,it was extended with any hassel.Every on was vey professional and attentive to my needs. Many thanks to all your Associates that helped me..
Anita L.Waited 20 minutes in line then told my pickup truck had to be checked out using the insane app process - pure insanity trying to work through all of that. But check I'm was done by a person who used the app? I feel that a person could have helped me check it out too-
Jeffrey S.The “share†system implemented for cargo vans and pickup trucks is AWFUL. The customer does all the work to initiate the rental. It's a lengthy process involving using your cell phone to answer questions, take pictures of the equipment, etc. I had internet connectivity problems while made the experience very frustrating and lengthy. It took me a nearly an hour compared with the old method of having a U-Haul employee initiate the rental process. Very very POOR! Returning was also awful. Again you have to use your cell phone to answer a bunch of questions, then take pictures of the rental van from inside, outside, different sides,etc. If you loose your WiFi connection you have to start over. Just ridiculous!
Roy H.GREAT CUSTOMER SERVICE, PICK UP WAS SUPER EASY AND SERVICE WAS EXCELLENT!
ashley G.My initial quote for moving equipment and logistics began from my home in Cedar Rapids, IA via telephone in late December 2023 when I obtained extensive and very thorough planning help from Customer Agent Shante Cajuste located in the Harbor City Blvd Melbourne, FL U-haul office. Ms. Cajuste was extremely knowledgeable and helpful thus allowing me to accomplish my goal to self relocate the contents of my storage (nearly 3,000 cubic-ft) in Florida to Iowa utilizing U-Haul equipment. Once arriving in Florida on schedule in early January 2024 to begin, I met with, and relied upon Ms. Cajuste to revise my requirements for additional needs and scheduling to accommodate local logistics as well as updating my long-distance one-way moving goal. I was overwhelmed; however, amazingly pleased with the attention to details and customer service skills I experienced working with Ms. Cajuste. She is very talented and presents herself as an accomplished professional representative for the U-haul company.
james W.Not sure why it is necessary to check in at 2 different areas. I guess one checked you in and the other opened the door. It seems that could be reviewed. The price kept increasing a couple of times which caused us to get out quicker. I believe the pricing is higher than in other places. For what we needed - we wanted to move to a smaller area but the price was only $5 difference and it wasn't worth the time to move. I believe if we were able to move to a smaller space with a significant dollar change we would have done that and probably remained awhile longer. Other than that, everyone is courteous and helpful.
RANDY S. | Overall ExperienceEntire staff was courteous, knowledgeable and professional. Highly recommend Richard Moser, happy Uhaul customer
Richard M.Manager checked in the rented trailer and noticed trailer running lights not functioning. After checking the trailer, it was determine the my plug to my truck was not functioning for trailer running lights. Tried a new plug, and all functions were good. Best to fix the issue when you can then have it slow your trip the next time. Many thanks,.
Bradley R.Joshua was very helpful, thorough, and efficient.
Jerod A.Representative needs to slow down and listen. He wrote down our telephone wrong for the reservation. On the drop off same location Joshua was excellent!. Owners need to take time to train new employees on data entry.
Kris M.Had to wait 5-10 minutes for an U-Haul representative to check me out on both occasions (supplies and truck) There was no way to contact anyone in the store.
Gary M.Everyone was friendly and professional. Mike was the best. He went above to make sure we were satisfied. Thank you
ELMA I.Don't use the app- it's not user friendly. Had to go into the location and ask for help while the customer service rep was friendly and helpful, one person who appeared to be the manager was not. He was actually rude to the rep when asking a question but was speaking about me. He was unprofessional with another customer in there at the time as well.
scott W.Tony, Shonta' & John were absolutely wonderful! Great experience!
JAMES P.I've been charged 3 times and it is out of control
Homer B.The person that checked me in amd the two that checked me out were awesome.
Melissa K.The locks on the truck with a code are very hard to see and take off /put on
Jacque A.Clean the inside of the windshield. I've rented from here many times and that is my only complaint. Not a big deal but would be nice.
Allen A.Cody K was outstanding. He was very friendly and polite and didn't waste any time or slack off. GREAT service from Cody.
evan M.I’d recommend the lower storage rooms for heavy items. It’s a bit inconvenient to have to roll stairs to the upper units, but our items were not bulky so it worked out fine.
mark H. | Overall ExperienceJay was super helpful!
Julia F. | Overall ExperienceExcellent service
Amber H. | First ImpressionsThis was the worst experience ever. The assistant manager needs to be fired immediately. I did not accept the storage unit as she would not let is park at the door to unload a full 26’ truck. Sure told new I have to park an 1/8 mile bedding the building Walk the distance to the front of building them all the way to the door to go they to load all the way to the Unity at the farthest end. One dolly at a time. She’s crazy and rude and she was so rude and mean to other customers as well. The line was backed up for service. She set me back almost two hours. I want a reading immediately. I am considering removing my donation storage I have had for years in Park Bay location because this service was the worst at The Melbourne location. I will be going straight to corporate about this matter once I Ann finished doing this clean out today. An entire household was donated to my non profit. It was too much to distribute to the families in need of these items. So we needed to store it. She was absolutely the worst service I have ever had in all my 58 years. I have been doing business with Uhaul a very very long time.
Kathy J. | Overall ExperienceThey were very helpful.
Scott B. | Online Move InThe facility is very clean and convenient to get to from our home. However, the staff were extremely rude and not very helpful when it came to moving into our unit. We did not feel welcomed or, accommodated in any capacity. The gentlemen on staff during 9/8 and 9/9 just seem to be very unhappy individuals who are on a power trip or, dislike their job? They ignored us when we walked in. My husband walked to the counter for assistance and was snapped at by the gentlemen behind the counter. Then, was answered with one word answers to his questions. They gave us very little instruction and this was our first time at this facility. We have had storage units in the past but we wanted to be sure we were clear on instructions. Overall, we are happy to have a storage unit and we need one. But at this point, we are only using this facility because it is convenient.
Shea S. | Online Move InThank you guys
Nancy B. | First ImpressionsThe staff were incredibly helpful and directive. Will be coming back to this exact location for any future moves and recommending to anyone I come across.
Dylan P. | First ImpressionsI've been there couple year's and never had nothing but GREAT SERVICE
Carmen B. | First ImpressionsAll went very well
John R. | First ImpressionsNice experience, people friendly and efficient!
Zaudi Z. | First ImpressionsIt all started with renting a truck to drop off at the storage facility Truck was reserved two weeks before move date Called and spoke with various people prior to move date. No Trucks available Price for truck at UHaul $281. Force to go to Penske. Cost $800. Not a satisfied customer!
carlson w. | First ImpressionsThis UHAUL is an excellent! Very good staff and prices as well. Thank You, God Bless and God Bless America!
Chris B. | Overall ExperienceWe are a group of sr citizens in a non-profit club. We could not afford to keep the type of things we store as an expense. The storage room was one above and not convenient for older ladies and was already increased in price after just a few months. The facility was all of the above and we would definitely recommend the facility to anyone we know needing their service.
patricia p. | Overall ExperienceI have a medical lifter taller than the unit .. thanks.lorraine jackson
lorraine j. | First ImpressionsThey are greatest. They helped out so much so I didn't loose any of my things. I hit hard times and Uhaul took very good care of me and I am very grateful. Thank you Adelyne Courson 321 306 7041
ADELYNE C. | Overall Experienceonly issue I had was some confusion when the 2 storage Pods were emptied emptied and relinquished. One pod remained on the billing. I had to make three efforts to get the situation cleared and it was not possible to do online. I had to come in ,stand in line and work with a human to get it cleared.
Sharon Q. | Overall ExperienceThe motion sensor lights in the area of my storage locker would turn off too often and the motion sensor did not pick up motion right at my locker, so I would have to walk over to wave for the motion sensor to activate lights back on. Other then that everything was good.
Patrick r. | Overall ExperienceGreat service and professional with nice team
Elizabeth C. | Online Move InVery secure, convenient.
John R. | Overall ExperienceThank you all for the great customer service!!!!
Theresa E. | Overall ExperienceThe staff was always very helpful and attentive. It was nice coming into a location and being greeted with a smile. It’s already stressful in itself moving and making sure everything is in order; however, the staff at this location made the transition so much less stressful. I would recommend anyone to this location.
Laura B. | Overall ExperienceFriendly environment and great customer services!!
Patricia N. | First ImpressionsAbove lockers are hard to get to with the stairs you provide. They hard hard to move and clumsy.
Julia C. | Overall ExperienceWe are repeat customers, service was great then and better today. The only thing is the cost, but I know about inflation has cause this, but rather use your company .
PAUL G. | First ImpressionsNice people and nice looking lace
James B. | Overall ExperienceThe staff here will go above and beyond to help their customers. The Property Manager Tony helped me so much, and I'm grateful for everything he has done. If you have any issues reach out to Tony, and he will point you in the right direction. This place is awesome.
Carlos W. | Overall ExperienceThank you for being so kind to me!
Elizabeth S. | Overall ExperienceAs is with many companies today, understaffing is a huge issue. The employees are great but can only handle so much volume. Hire more people to shorten wait time, increase service and fulfill promises with integrity. When you have an appointment and/or a reservation make sure you show up for the customer who shows up, waits in line and then must reschedule because you are short staffed
Sharon Q. | First ImpressionsA huge thank you to the representative who assisted us in the office and helped us get all checked in for our unit. He was extremely helpful, friendly and knowledgeable.
Tammy S. | First ImpressionsPeople at the u-haul were very very nice and they worked with me as much as they could. It was my Storage unit I've had a lot of money problems and that's why I got such a small unit to put my stuff because I had no place to live but the people At u-haul we're wonderful to me. My phone was broken and I could not call back or anything to try to save my save my ear net but it was not at all their fault by any means. I have to thank them a lot for helping me over the months that they did I would always give a good review to anybody Ask me about my unit I told quite a few people to go there because the people helped so much and tried everything they could to help me keep my unit thank you again
SUSAN S. | Overall ExperienceThe double keypad entry is inconvenient. Not sure why we were never offered card access, The threshold of the entry door makes it difficult when you have a full cart of items that you have to pull over that threshold. Rates are steep for what you get.
kurt s. | Overall Experiencethank you!
mary s. | First ImpressionsTony and his entire team were great to work with the entire time. They took care of all of my questions and concerns. I will totally recommend this facility to everyone and definitely use them again if needed.
Robin B. | Overall ExperienceTony the manager and his staff have been very helpful and accommodating every step of the way.
Jeffrey C. | Overall ExperienceTony was so kind and helpful!!
June S. | First ImpressionsBig Chungus
Garrison B. | Overall ExperienceExcellent customer service
richard f. | Overall ExperienceLights are needed in the room
JOHN H. | First Impressionsjust have to find a solution for the doors when u r trying to move stuff in and out
Angelique R. | Overall Experienceshould of been refunded for unused time (7days)
Colette B. | Overall ExperienceEmployee started to fall a sleep while he was trying to help me
William P. | Overall ExperienceHad a storage reserved for a month came from Syracuse New York send you were three open units none of them were open disgusted
William P. | Overall ExperienceMy unit got broken into twice and I lost all my belongings and seems like it was not cared about and when I went in last to talk to somebody before auction I was told to pay the balance and the only person they could talk to was my 16 yr old daughter who I listed as an emergency contact which she has no legal obligation to my contract and I asked if I could see what items where left due to the second break-in bc I was told it was pretty much empty as the first theft by a friend who rents a unit across from mine and was told I could talk to Tony the next day but he wouldn't want to talk to me bc there had been issues with him and myself I'n the past. I stopped your employee and informed him me and Tony have never spoke not got into it with one another and he looked at me as if I was crazy. I'm really upset about losing all my belongings due to theft and your employees seemed to not even be concerned and I lost everything and now I'm being way over charged . I don't think this is fair nor your business not provide a person with assistance in following up on 2 break INS so I will be contacting uhaul and making a complaint and reporting the actions being conducted as something seems odd and possibly being withheld information on what and who was responsible for the crime that was committed and how I was unheard and unit auctioned for 10 dollars and owing almost 600 and my everything stolen when I was told my belongings would be safe when I chose your facility.
Brandy A. | Overall ExperienceTony was great!! He explained everything to me I needed to know and handled my account in an amazing manner. Thank you Tony. 💕
Robin B. | Overall ExperienceStaff is helpful, friendly, and knowledgeable about their products and equipment. I wish I had chosen to move and store items to this facility sooner! It would’ve saved a lot of headaches!
Kristen C. | First ImpressionsThe guy working at 12 on Wednesday September 8th was great. My dumb a** couldn't find the self storage and he was super nice about it
tyler c. | First ImpressionsMan probably the best in the area period they where so helpful in these difficult times this county has been dealing with they made it ok somewhere. Thanks UHaul.
vener u. | First ImpressionsGreat all around.
STANLEY T. | Overall ExperienceI rented I am in New Hanpshire. My son Josh Frary will see facility an access it to put my legit behind belongings in. He should have complete ascess.
Wendy S. | Online Move InAt first they gave the storage I had for Saturday away tried to call to tell them it would be Monday but they got me another one. Thanks for your help
Bernice B. | First ImpressionsThe storage unit access and location of my unit is making me cancel. The unit is above another unit and had to use this metal ladder system to reach my unit. I was storing a huge Weber grill. Found another place with ground level access for half the price
SUHA Y. | First ImpressionsThey were very busy when I arrived on a Saturday morning, but were very patient and helpful.
Richard L. | First ImpressionsAfter a stressful day with my movers arriving with only an hour notice. Joshua was a breath of fresh air and worked to assist me in securing a storage unit. I greatly appreciate his professionalism and his willingness to help.
CATHY B. | First ImpressionsThe system was down, but I was still able to rent a unit and the manager gave me a free month
Derek R. | First ImpressionsNot user-friendly coming and going the doors can't stay open everything gets knocked off your card as you're coming in or going out because you don't allow the doors be propped open no place to park
Wesley F. | Overall ExperienceTony was everything helpful. He took his time and explained everything completely. Gave us a tour and showed everything to us. Double check on us while were were moving in to ask if we needed help and .anything else we needed. I love U-Haul.
Judith B. | Online Move InTony was great! Showed me all the different storage units available along with different cost options to meet my needs. Thank you so much!
Dawn M. | First ImpressionsIt was the perfect place to store my furniture and other things that dis not fit at the new home! They were always professional and customer service oriented!
Danielle W. | Overall ExperienceI want to say that the manager Andrew was wonderful and was so helpful when I was moving out of my unit. There were people there that were very helpful! Thank you very much! Maria Cozzoni
MARIA C. | Overall ExperienceI think it would be nice if the units were pro rated. If my storage fee is due on the 15th and I moved my things out on the 1st. I believe I should be credited for the time my things weren't being stored at U-haul. I will be looking for that when I need to rent a storage unit in the future.
Patrice S. | Overall ExperiencePerson who helped us was so Helpful and kind
Danny D. | First ImpressionsTony and his staff went above and beyond, very helpful and polite, you couldn't ask for more,thanks for all your help. David Boyle
David B. | Overall ExperienceThank you Mike and Zack
betty s. | Overall ExperienceLesson learned! The storage unit was not what we expected. My husband could not even stand up inside the unit. It says that the unit is 6 ft high and it is not. Because we are in a hurry (and moving) we had no choice but to take the unit. We are disappointed that when we rented the storage “locker” (which we did not know what that really meant) over the phone through uhaul it was going to be so difficult to get in and out of. For a good example, my husband could not even put his fishing poles in this storage unit. We have rented multiple storage facilities over the years, and this one will be a true lesson. We feel it is misleading and they should make SURE you understand the size before renting. The parking to unload is another obstacle as there is none really and only 1 door to access the building. We must say that the staff was very helpful & nice.
REBEKAH P. | First ImpressionsBeing on a budget, the prices for a second story unit were just right. However, upon inspection, I was shocked to find just how high the second story units were (the only reason they did not rate an "Excellent"), but they were all airy and spotless, as was the entire facility. Sawyer was definintely an asset; polite, professional, knowledgeable and accommodating. Would not hesitate to recommend this move-in experience to anyone, even short people like myself.
victoria o. | First ImpressionsAccess to location is very bad. Dangerous. Hard to drive around on grounds. Tried to return unused blankets still wrapped in original packaging but took over an hour. Only able to return a out half. Manager was abrupt. Not friendly.
Michael E. | Overall ExperienceTony operates an A1 place.
Jeffrey C. | Online Move InThe cancellation of my unit was not cancelled when I asked. I received a notification a few days later That said I was responsible for another month of payment. When I called in I was helped and was sent a confirmation email.
Shelby C. | Overall ExperienceKelli was excellent
Barry C. | Overall ExperienceI have used this facility several times and each time I had great professional service. The customer service is outstanding!
Kristie G. | First ImpressionsA good experience
Finbarr M. | Overall ExperienceCustomer friendly
milton c. | Overall ExperienceAwesome folks
Horace e. | Overall ExperienceEverything was great only thing is the prices for storage facility was higher than most storage facilities.
WALTER L. | Overall Experienceonly reason I can't give a higher rating is the after hours door was always broken. Never could use it after hours, it was a waste of money. staff was super friendly though. Great team, terrible setup
Christy B. | Overall ExperienceIt was so dark in my unit that I picked up the rat poison box without seeing what it was! During my last visit the blonde girl observed a nail in my tire and tracked me down right before hurricane!
LORI B. | Overall ExperienceHousehold furnishings 3 yrs, the temperature was above the max level by a few degrees no damages. You can kick the roaches on their backs down the isles no insects in my belongings however..
Denise L. | Overall ExperienceI was very impressed with the staff and how well the facility was run. They were extremely busy right before the hurricane but they handled it perfectly
robin b. | Overall ExperienceMy only complaint with the storage unit was the lack of lighting inside the unit You offered locks for sale, you may want to think about offering some battery operated light as well. Thank you
Kenneth P. | Overall ExperienceI would highly recommend this facility to anyone. The staff was helpful and the facility was clean and I had no problems with scheduling a truck to move my belongs. Thanks
Robert F. | Overall ExperienceHoward helped us rent a storage unit and he was amazing. I have rarely seen such wonderful customer service. He was a blessing!
Robert F. | First ImpressionsCustomer service is lacking severely in some, not all Dead large roaches in my stall A/C - 85 degrees is hot when moving items The place is very clean and organized Took storage needs elsewhere
Constance O. | Overall Experiencemost of the people working there were friendly. we have had a storage locker here for many years. the person who cleans this facility does an excellent job.
MARILYN M. | Overall ExperienceAccess to the main storage entrance doors was blocked most of the time by a promo to rent blankets and/ or a trailer hitch. Parking to retrieve things from storage was bad and you could get blocked in
Karen W. | Overall ExperienceTemp seemed a little warm
CHRIS S. | Overall ExperienceHad a 1-way rental with 1 month free storage. Howard made me buy hook-lock & insurance. Key broke in lock and I replaced with my lock. Now saying needs to be a hook-lock though not in contract. Bad.
Sean A. | First ImpressionsNo comments at this time.
inga s. | Overall ExperienceCustomer service exceeded my expectations
maura a. | Overall ExperienceNone
Douglas W. | Overall ExperienceTony was rude, useless and no help what so ever in my needs for the unit. Which is why I had the unit 2 weeks maybe before i moved everything out and into another competitors unit.
Amber S. | Overall ExperienceI tried contacting this storage facility multiple times over the 3 years I had it and not once did anyone ever get back to me about the questions I had. Poor service
EUGENE G. | Overall ExperienceTony Howard and girl who's name I have forgotten did a fine job in the 4 times I have done business here, However the UBox computer system takes entirely too long to check in/out.aggrivating
George T. | Overall ExperienceAbby was the one who came out to deliver my UBoxes; I had 2; she was very personable and knowledgeable; thank you Abby!
Sophia L. | Overall ExperienceI was well pleased with uhaul company I will use again in the future.
Murdella L. | Overall ExperienceI was always pleased with the customer service.
terry F. | Overall ExperienceI had the service since 2014 and had nothing but excellent interactions with the staff. I would recommend them to anyone.
KELLY D. | Overall ExperienceGreat service and professionalism.
Robert D. | ReservationExtremely understaffed. Took an hour and a half for something I already had reserved.
Ashley D. | ReservationGreat staff!
PAM M. | Overall ExperienceHad climate controlled unit, but several times thermometer inside showed above 90 degrees. Took 4 employees to find the online orders I'd created. Charged Twice for Lock & Truck, both ordered online.
Kirk L. | Overall ExperienceI appreciate everyone’s help. Wayne was amazing
SAMANTHA G. | Overall ExperienceThey were nice
yun l. | Overall ExperienceThe tracking of the containers and administrative part of the u-haul rental experience seems to be disconnected. Multiple phone calls to uhaul about on 9July lead to eternal hold or disconnects.
Brian S. | Overall ExperienceCustomer parking can be challenging as returning trucks and trailers share the same parking area, and the facility seems to constantly have customer and rental traffic.
Randy F. | Overall ExperienceGreat service. Clean storage. Nice people.
CLAIRE T. | Overall Experience