Comentarios del cliente para U-Haul Moving & Storage of Lancaster

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Lancaster

Grado total:

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Kimberly G.
Grado:

El cliente no dejó un comentario.

Tim W.
Grado:

We rented a 26 ft. Box truck. The only thing we found to grip about was the ramp for this particular truck seemed very short. A lot of the loading we had to do was from ground level and the steepness o the ramp made a lot of the heavier Items. Difficult to load.

Aaron J.
Grado:

El cliente no dejó un comentario.

Edwin H.
Grado:

El cliente no dejó un comentario.

Quinton H.
Grado:

El cliente no dejó un comentario.

Roland C.
Grado:

This location always has what you need at any time. The staff there are very friendly and get you in and out and on the road. I had a friend who's rental from another company canceled on him the night before he was going to move, and he was told he couldn't get one on Sunday. So I got on line and booked one for him, because I knew that this location has not failed me yet.

Jason K.
Grado:

Trailer was very clean. When I opened the door it actually smelled good like it was just cleaned. Definitely using this location again.

Troy C.
Grado:

El cliente no dejó un comentario.

John E.
Grado:

I didn’t ask and not sure if other people do or not but when you add up the rent of the truck and fees and mileage it’s about double what the advertised cost on the side of the truck. No mention of .99 cents a mile until the end...

Alan E.
Grado:

El cliente no dejó un comentario.

Roy M.
Grado:

We rent from the Lancaster, Ohio location often. Everyone is very professional and very knowledgeable.Wish we could get a "family" discount, military discount, or AARP....

Paul K.
Grado:

El cliente no dejó un comentario.

Bruce H.
Grado:

El cliente no dejó un comentario.

Jeffrey A.
Grado:

the trailer a 6' by 12' had the older boards on the walls. only 3 each side tie downs to hook straps on on the floor. some of the newer trailers have better boards and tie downs. it all worked out fine thank you

Keith H.
Grado:

Nothing I can think of! Emily and the staff are awesome!!!!

Russell N.
Grado:

I’ve been to several U-Haul locations and this one located in Lancaster Ohio is by far my favorite. The people are always so friendly and attentive to my needs. It’s very clean and well-maintained and the trucks are always tiptop. Great job!

Kathleen M.
Grado:

Wonderful people helping me with initial reservation. Also when I picked up the truck and returned it. Unfortunately I don’t remember any names. Everyone is very nice, helpful, and friendly.

Keeli D.
Grado:

El cliente no dejó un comentario.

Lee H.
Grado:

El cliente no dejó un comentario.

Deward W.
Grado:

El cliente no dejó un comentario.

Steven W.
Grado:

El cliente no dejó un comentario.

Thomas T.
Grado:

El cliente no dejó un comentario.

james B.
Grado:

El cliente no dejó un comentario.

JOHN S.
Grado:

Emily the manager at the store was wonderful! In every way, she made the renting of this moving van seamless! Thank You!!!

Jason B. | Overall Experience |
Grado:

Facility was clean and staff very nice.

Mark M.
Grado:

El cliente no dejó un comentario.

Keith H.
Grado:

Nothing I can think of!!

Matthew L.
Grado:

There isn't anything that could have improved. Excellent service. Excellent Employees. Whoever was working the night of 1/27/20 at 6:30pm should be rewarded for their attitude and demeanor. They made me feel comfortable the entire time. Great company and would never consider going anywhere else.

Sean R.
Grado:

PLEASE put a better explanation of returning a truck after hours. I put the keys in the lockbox before reading the voicemail so I did not get pictures of mileage or the inside cleanliness. Something like. KEY RETURN STOP READ RETURN INSTRUCTIONS Then the instructions.

Colin D.
Grado:

El cliente no dejó un comentario.

CHRIS D.
Grado:

El cliente no dejó un comentario.

Christopher D.
Grado:

Emily was VERY friendly and helpful. Thank You

Bruce B.
Grado:

Nothing, everything was great and the staff was fantastic and very helpful and knowledgeable.

David W.
Grado:

El cliente no dejó un comentario.

Stephen S.
Grado:

El cliente no dejó un comentario.

james F.
Grado:

Quick painless process at pick up and drop off .No hidden fees and employees didn’t waste time trying to sell add ons to me. Will use again !

SARAH F.
Grado:

El cliente no dejó un comentario.

Calub C.
Grado:

My experience was great. The staff was well trained and very nice to work with. The truck I used was well maintained and rode very well. Plus I was able to get my moving done in one trip which was nice. I will most definitely use this services again with future moves.

Kevin F.
Grado:

Shane (I beieve) was extremely helpful in putting the trailer on my truck. He was quick and thorough though they were very busy.

William O. | First Impressions |
Grado:

Your pros treated me with exceptional skill and proficiency. Answered all of my questions and quickly finished the process. Great job

Timothy C.
Grado:

Wonderful experience. Everyone was very nice and helpful!

Steve R.
Grado:

I've used this location in Lancaster previously, they are one of the best in customer service, helpfulness, etc... A great facility.

gary h. | First Impressions |
Grado:

None

Natasha G.
Grado:

El cliente no dejó un comentario.

Patrick H.
Grado:

The best uhaul center around

Jaye or Marvin P.
Grado:

El cliente no dejó un comentario.

david B.
Grado:

El cliente no dejó un comentario.

Joshua F.
Grado:

We use U hual every year to help move supplies into a local boat show this has made our move in time and setup go so much better. Thank you for the great service at a great price.

Sonia J.
Grado:

El cliente no dejó un comentario.

mark B.
Grado:

The attendants were great. The only problem was that the roof of the cargo trailer was leaking. If it wasn’t for them I would give this a poor review. The whole reason for me getting an enclosed trailer was so my personal belongings didn’t get wet while moving this past weekend. At this point the damage to the dining set is undetermined due to the water that leaked on to while at the front of the enclosed trailer. Aside from that the other items had to be cleaned and dried by hand to avoid stain and smell.

Mathew K.
Grado:

El cliente no dejó un comentario.

Tanner C.
Grado:

El cliente no dejó un comentario.

Sandra J.
Grado:

Vanessa was wonderful in all matters regarding rental truck and storage unit. She was very knowledgeable, personable, and helpful. The only issue was the slowness of the computer system over which she and the staff had no control.

Tedd C.
Grado:

Thanks!

Natalie S.
Grado:

El cliente no dejó un comentario.

Ruby F.
Grado:

El cliente no dejó un comentario.

Barbara R.
Grado:

I’ve used this location several times and have always experienced hopeful informative kind clean equipment and stuff

JESSICA A.
Grado:

The truck was very clean and the staff was very helpful and they all were wonderful with helping me upgrade my storage unit and getting everything in order for myself. I highly recommend this uhaul facility. The only downfall is the road you take to get to there. It has craters the size of Mars in the road. I just wish that was repaired.

Shawn A.
Grado:

El cliente no dejó un comentario.

Rob F.
Grado:

Gals were very friendly. Nice clean restroom!!

Douglas D.
Grado:

El cliente no dejó un comentario.

Duane K.
Grado:

Great experience! Jamie & Vanessa were great to work with!

Keith H.
Grado:

Lisa rented me the truck, very fast ,friendly and helpful!! I returned the truck back to same way with Shane!! Awesome service all the way around!!

Keith H.
Grado:

Can't think of anything that could went better!!

Jane W. | First Impressions |
Grado:

Seriously one unacceptable issue after another

Bradley H.
Grado:

El cliente no dejó un comentario.

Matthew C.
Grado:

They went out of their way to help me with my wiring harness . I didn’t have the proper set up to tow the dolly I rented .

Kyle D.
Grado:

El cliente no dejó un comentario.

Duane R.
Grado:

El cliente no dejó un comentario.

Kay H.
Grado:

Great service very friendly

THOMAS D.
Grado:

El cliente no dejó un comentario.

PAUL B.
Grado:

---GREAT!!!!.....and so was the General-Manager, EMILY!!!!!!

Cheryl R.
Grado:

Always good service.

Kenneth A.
Grado:

Lindsey was absolutely amazing. Extremely helpful. Extremely fast. Extremely friendly.

Jason B.
Grado:

El cliente no dejó un comentario.

Barry W.
Grado:

Do the customers right

Patricia J.
Grado:

El cliente no dejó un comentario.

June R. R. | Overall Experience |
Grado:

There were 2 employees who were busy with customers for 5-10 minutes. Perhaps a 3rd employee would have expedited myself and a 4th person. I was there between 9:30 & 10:30 a m on a week day.

Angela S.
Grado:

El cliente no dejó un comentario.

Jon M.
Grado:

El cliente no dejó un comentario.

chris M.
Grado:

Let me tell you WOW!! I ordered a 26ft and when I arrived it was way too big!! So I went to leave and came back in asking for a smaller one. In 3 min I was back outside with the smaller one no issues. I was there at 8:00AM and they were AWESOME!!! Please recognize the TEAM at this location for me!!!! Send this to the CEO!!! I have never in my life rented a U-HAUL and it was so easy!! For $70 bucks I move an entire house in 4 hours what a DEAL!! The truck was CLEAN and really easy to drive. I must tell you I work retail and it's hard to find good people. My experience was AMAZING I plan on telling everyone I know about the Lancaster, Ohio location. The BEST was when I pulled up to drop it off I was done in under 3 minutes back in my car. Please THANK the Lancaster, Ohio location on our behalf!!! Without this smooth process we could not have done it!!! Thank you Chris

loree R.
Grado:

Wonderful experience. The employees make the difference. The ladies are great!

Duane R.
Grado:

El cliente no dejó un comentario.

Todd B.
Grado:

Excellent customer service!

Jason B. | First Impressions |
Grado:

Very nice and helpful.

John R.
Grado:

Great People . Very Friendly and helpful. Thanks

Mark K.
Grado:

Great personnel. Very helpful.

Stephen H.
Grado:

My experience was just fine. I was happy.

Mark H.
Grado:

When we returned the truck there was a line and they clerk decided to take another person that came in after me because they felt it would be faster. It wasn't. Nor did they ask me if they could take someone else. I was from out of town and was on a time schedule Nd this caused me to wait even longer. The check out process with only 2 people on desk was not efficient.

Larry B.
Grado:

El cliente no dejó un comentario.

Dan C.
Grado:

El cliente no dejó un comentario.

david S.
Grado:

El cliente no dejó un comentario.

RONALD P.
Grado:

It was all good.

Ron M.
Grado:

Excellent service and equipment. Will recommend and use again.

Steve L.
Grado:

El cliente no dejó un comentario.

Kimberly G.
Grado:

El cliente no dejó un comentario.

jeff T.
Grado:

I honestly am not sure what you could do to improve. The service I received was absolutely excellent. I truly felt valued as a customer. Reserving the unit, picking up the unit and returning the unit, all went smoothly. My experience was so positive that I have recommended your services to friends and family. I will utilize U-HAUL at my next opportunity. Thank you!

Roger L.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

El cliente no dejó un comentario.

stephen B.
Grado:

No improvement needed customer service was outstanding.

Lee N. | Overall Experience |
Grado:

Very satisfied. Secure, clean and convenient.

Diana S.
Grado:

El cliente no dejó un comentario.

VICTOR C.
Grado:

El cliente no dejó un comentario.

Aaron J.
Grado:

El cliente no dejó un comentario.

Kenneth B.
Grado:

The customer service agents who managed our pickup were knowledgeable, polite and efficient. We are very impressed with the service they provided. Top rate. Thank you.

Philip S.
Grado:

El cliente no dejó un comentario.

Scott B.
Grado:

El cliente no dejó un comentario.

FairHope H. | First Impressions |
Grado:

Everyone was very helpful, courteous and kind.

lulu M. | Overall Experience |
Grado:

Everyone was spectacular!

craig r. | Overall Experience |
Grado:

Well recommended

Claire B. | Overall Experience |
Grado:

They are making me write something......so I am in order to continue

EVELYN B. | Overall Experience |
Grado:

We used a storage unit for many years. It was very secure and well lit. I like the idea of going inside the building to our unit. Staff was wonderful if we ever needed them for anything.

Jettie C. | Overall Experience |
Grado:

When we need a storage unit we always use U-Haul

Sandra J. | Overall Experience |
Grado:

They took care of my needs for storage. I had moved from AZ to OH.

Brandi D. | Overall Experience |
Grado:

Would be better if rates were pro-rated.

thea N. | First Impressions |
Grado:

Both ladies that helped us last night getting into our unit for the first time were top-notch. Also greatly appreciated the help of both Susan and Emily when we called to arrange the rental.

melodie r. | Overall Experience |
Grado:

Would use again!

charles w. | Overall Experience |
Grado:

We had absolutely no problems. The staff was friendly, the rates are more than reasonable and I would definitely recommend your facility.

Jeffery L. | Overall Experience |
Grado:

Very pleased

CONRAD M. | Overall Experience |
Grado:

Thanks for keeping my stuff safe fir over ten years of storage

Mark P. | First Impressions |
Grado:

always friendly. any questions or issues i may have are always handled professionally and in a timely manner.

tina c. | First Impressions |
Grado:

Your manager is outstanding there! She went beyond the Call of Duty I thank her very sincerely!!! You need to pay her more money !!! Thank U Miss T.M. Colborn

steven k. | Overall Experience |
Grado:

None at this time

JOSEPH R. | Overall Experience |
Grado:

Consistently good service at this location

Clint B. | Overall Experience |
Grado:

My storage unit was broken into by the adjoining storage unit renter. Hopefully the police and Uhaul will convict him and my stolen items will be returned.

lori b. | Overall Experience |
Grado:

Your Lancaster staff was always very friendly and accommodating!

greg f. | Overall Experience |
Grado:

Thanks

EDWARD K. | Overall Experience |
Grado:

It would have been helpful to have had lights in the storage lockers.

Joseph R. | First Impressions |
Grado:

Iclycpu p jnh

Larry W. | First Impressions |
Grado:

A large clean and secure facility run by a very caring and efficient staff. I’ve stored my RV there for years without worry or the first bit of annoyance. The very capable manager Emily is the best.

JOSEPH R. | First Impressions |
Grado:

Staff was efficient, knowledgeable, helpful and courteous. Facility was spotless and well stocked with supplies. By very far, the best U-haul facility I’ve ever used.

Lisa S. | Overall Experience |
Grado:

Really liked everything, would use you all again if I needed to.

THOMAS & CAROL S. | Overall Experience |
Grado:

Excellent

shelli f. | Overall Experience |
Grado:

Your facility works great for my job with the Columbus Dispatch! Thank you!

stephanie r. | First Impressions |
Grado:

Wonderful, very professional, helpful, staff!!! Thanks for caring!

melodie r. | First Impressions |
Grado:

Greeter as soon as we walked in. Gave us one month free because of a mix up when we reserved a unit.

steven h. | First Impressions |
Grado:

Very nice and helpful. Showed how to use pass card.

BRITTANY T. | Overall Experience |
Grado:

The two gentlemen that work at the facility often in the office are super nice and friendly!

TRACY S. | First Impressions |
Grado:

The customer service I received was EXCELLENT! They understood my needs and went out of their way to help me find the right unit for my mom. Thank you!

Jettie C. | First Impressions |
Grado:

Everyone was very helpful and friendly will recommend you to my freinds

Dawn D. | Overall Experience |
Grado:

The staff is sooo nice and helpful. I always have a great experience with Lancaster UHaul!

Marcy H. | Overall Experience |
Grado:

Unfortunelately, due to timing the biggest was on outside of facility. good furniture... Stickley dining set, leather couches,cherry table &chairs, oak gun cases , upholstered couches were mildewed.

pam f. | Overall Experience |
Grado:

Staff was always very friendly and helpful whenever I had questions.

MIKE S. | Reservación |
Grado:

very accommodating during our move.

shelli M. | First Impressions |
Grado:

Friendly and clean environment

VICTORIA W. | Overall Experience |
Grado:

I will use them again if needed!

jose g. | Overall Experience |
Grado:

Courteous and friendly employees, very helpful.

terry y. | Overall Experience |
Grado:

Main complaint was the limited access to 110 volt receptables. Site had two receptacles for two sites to share, but one was a GFCI which might trip without notice by employees.

RICK B. | Overall Experience |
Grado:

For indoor storage, it's the best in town.

RHONDA V. | Reservación |
Grado:

This facility is always clean which is a big deal when I'm storing personal items.

Larry W. | Overall Experience |
Grado:

Overall I’m very pleased with the facility and will continue to store my RV there in the future. There was talk about installing an RV dump at one time and I’d really like to see that happen. Larry

Janice M. | Overall Experience |
Grado:

Door fell off hinges and came down on my brother inside the storage unit. Could have hurt him badly. Also a rat poisoning box was inside with rat poison, I did not put there.

Melody B. | Overall Experience |
Grado:

Compare your prices against other storage units, others could be slightly lower. Your location and the people I dealt with were great. The location made it very convenient for me.

Jim C. | Overall Experience |
Grado:

Was a worry free time. felt like i was with friends.

JOSEPH F. | Overall Experience |
Grado:

Prices continued to raise for a box in a location that never changed. There was no increase in function, accessories, access, security, or location but still increased.

Bryon S. | Overall Experience |
Grado:

I THOUGHT STAFF WAS VERY HELPFUL.

bonny s. | Overall Experience |
Grado:

Thank you again we didn't use storage for more then a week but was well worth it very clean and piece of mind ...thank you

Roger S. | Overall Experience |
Grado:

It was far away into the inside storage 1334but was a good service. The security sliding in and out was most confusing. Never knew if I had to keep swiping the 2 each trip or what showed we were done.

Shawn E. | Overall Experience |
Grado:

The young lady and gentleman that assisted us was super! Thank you

Andy V. | Overall Experience |
Grado:

Thank you for good service and a clean facility

Mathew G. | Reservación |
Grado:

I didn’t use your services

TY R. | Overall Experience |
Grado:

Good Stuff!

KEITH H. | Overall Experience |
Grado:

I was one month shy of being in my unit for 5 years, the staff was always helpful and friendly! If the need arises again I will return to rent another unit.

ELLEN H. | Overall Experience |
Grado:

N/a

debra y. | Overall Experience |
Grado:

The facilities were clean and well-maintained. The rental cost, however, seems a little high.

TIFFANY L. | Overall Experience |
Grado:

Lindsey was very helpful and a pleasure to work with during our time using this storage facility.

Larry E. | Overall Experience |
Grado:

Outstanding service! Outstanding staff!

Francis P. | Overall Experience |
Grado:

Staff was always helpful and very professional.

No reviews have been submitted for this location.

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