Customer Reviews for U-Haul Moving & Storage of Lafayette

5,802 reviews

3700 Ambassador Caffery Pkwy   Lafayette, LA 70503
(In Front of Acadiana Mall, Next Door to Lowes on Ambassador)

(337) 993-9898

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(337) 993-9898

3700 Ambassador Caffery Pkwy
Lafayette, LA 70503
(In Front of Acadiana Mall, Next Door to Lowes on Ambassador)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CRYSTAL HOLGATE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH BOYETTE 
Rating:
3.0

Personnel had not been informed that I was returning equipment to their location, so they were not prepared to receive; but they were accommodating after explained this was the location I was told to return equipment in last text from U-Haul. Seems to be a communication gap.

Bobby Studebaker 
Rating:
5.0

Friendly and good service.

jeff oliver 
Rating:
5.0

Customer did not leave a comment.

Mike Bowers 
Rating:
5.0

Customer did not leave a comment.

Elisa Neibling 
Rating:
2.0

The male who rented us the van was rude, disrespectful and very unprofessional in his communication and appearance. He also scanned my wife’s Drivers License on his personal phone during the check in process. I asked about that and he said he can’t find the scanner tool. The van has a burnt license plate light and noisy rear u-joint. Upon return the male who we rented it to was professional and respectful. I called the GM of this facility, Larissa (sp), had to leave 2 VM’s 24 hrs apart before she returned my call. I advised her of the drivers license scanning to his personal phone and she said that is how they always do it with an attitude of I was bothering her. Will not do business with u-haul in the future I can avoid it. This was a convenience rental not a necessity.

Michael Meche 
Rating:
4.0

Customer did not leave a comment.

Perry Lopez 
Rating:
5.0

Customer did not leave a comment.

Darrell Chambers 
Rating:
5.0

The Storage Center was really convenient and I never had to worry how safe my furniture was. Thank you U Haul for being so kind.

CARL SIMON  |  Overall Experience 
Rating:
1.0

They did everything wrong. Then wanted to charge me for it.. Both assistant and mai. Manager were not helpful all incorrect info was given by the employer (s). I’m filing a complaint or going to the court to get this corrected. Very poor customer service bad attitudes poor service . Employees lied as well. Never have I had this poor service from a co. 👎🏽☹️

BASMA JACKSON 
Rating:
5.0

Customer did not leave a comment.

Ashley Lewis 
Rating:
5.0

Very kind good customer service from Jerod

DOLLY BRANDT 
Rating:
5.0

Customer did not leave a comment.

David Pacetti 
Rating:
5.0

Jared, the person that put the hitch on my car was absolutely terrific. He worked as hard as he possibly could to finish the job done well.

bennett fontenot 
Rating:
5.0

Customer did not leave a comment.

Shawn Arwood 
Rating:
4.0

Customer did not leave a comment.

JACOB WALLACE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie Barry 
Rating:
4.0

The truck had major issues including damaged wiper blades which caused problems. The gas tank would not accept new fuel without constant pressing of the handle causing fill ups to take 15 minutes every time. The truck was old and poorly maintained. Was told that truck was not one of their normal fleet but that should not be my issue

COREY RUTLAND 
Rating:
5.0

This location has everything you need when moving. I have used this location before. Employees are very helpful and pleasant to deal with.

Mike Ritter 
Rating:
5.0

Exiting this location needs to be addressed and is a potential liability. The exit is on a main thoroughfare. I would recommend making an exit on the side that intersects on a light

Walter Lopez 
Rating:
4.0

So up to work on time and not an hour late,

Kevin Doucet 
Rating:
5.0

Customer did not leave a comment.

KENRELL FRANCOIS  |  First Impressions 
Rating:
5.0

All good!

Ken Kercher 
Rating:
5.0

Shawn who checked us in and helped us was so nice and efficient and this place was very busy. He had a ready smile and was patient with us old timers.

Carole Valdez 
Rating:
4.0

Customer did not leave a comment.

James Crawford 
Rating:
5.0

Customer did not leave a comment.

rebbeca Guilbeaux 
Rating:
3.0

My reservation included 2 furniture dolly's in addition to a utility trailer. When picking up the trailer the U-Haul rep. said there were no dolly's available there or anywhere within 15 miles. I ended up buying a dolly . . . but it would be nice if the dolly's are not available for a resv. a email or notification of some kind be sent informing so !

michael bruns 
Rating:
5.0

You did a great job.

Michael Wike 
Rating:
1.0

Clearer instruction on pickup. I see the e-mail confirmation says the alternative contact would be called, but the person that called didn’t mention this so when I picked up at 5:30am my wife was not awake to answer so it took almost 45 minutes to get checked in. Also, I put the keys in the drop box per instructions when I brought it back and was called and rudely told to bring them inside instead. I was only following instructions and did not find it professional.

Austinn Goin 
Rating:
5.0

Very good service . Will be back.

ALBEN AUGILLARD 
Rating:
5.0

It was fast, friendly, & available when I needed it. I will ABSOLUTELY use this location in the future!

melissa skerczak 
Rating:
3.0

The store was overcrowded with boxes for sale and other impulse buys. It felt like being in an IKEA just trying to get to the counter. The trailer I rented had one tire that was very worn. The U-Haul online order instructions said that two forms of ID / proof of contact were necessary- my phone number and a valid local driver's license. When I checked out in the store, the clerk requested two additional contact phone numbers. This is not part of the policy that was in the T&Cs.

Nick Blady 
Rating:
5.0

Customer did not leave a comment.

Benjamin Jacob 
Rating:
5.0

I was informed that I went over the allotted mileage by 16 miles. When I requested to reserve the truck, the location I chose was 8 miles closer than the one the that the truck was located. This even up costing me more money. I will never recommend U-Haul to anyone!!

Patrick Arnould 
Rating:
5.0

N/A

HAKEEM ZENON 
Rating:
5.0

Customer did not leave a comment.

Jamie Benoit 
Rating:
5.0

Customer did not leave a comment.

LEO WHEELER 
Rating:
5.0

Customer did not leave a comment.

DeWanda VanBuren 
Rating:
5.0

Customer did not leave a comment.

THOMAS ROZAS 
Rating:
5.0

Customer did not leave a comment.

Melinda Goodman 
Rating:
3.0

The price quoted and the price paid was INACCURATE!! 19.95 for a van ended up being 75 bucks for only 3 1/2 hours of use! On top of that instead of just charging the difference between my deposit of $108 bucks and the excessive charges, you guys charged both at that same time!!!!!! That’s 19.95 turning into almost 200 bucks for an in town move of only 3 hrs! I have return fees on my account from the excessive over charging so it actually cost me closer to 400 bucks to rent a 19.95 van!!!! This is a scam and I sincerely hope you guys get what’s coming to you!

Keidrick Owens 
Rating:
4.0

Customer did not leave a comment.

Heather LaPointe 
Rating:
5.0

Great customer service.

Travis Mayon 
Rating:
5.0

Truck could had been a little cleaner

LINDA IRVING 
Rating:
1.0

Woman that checked out was very difficult and not helpful

Destin White 
Rating:
5.0

Happy with service

Paul Hartsfield 
Rating:
5.0

Good.

Heather Fisher 
Rating:
5.0

Customer did not leave a comment.

Tracy Riddle 
Rating:
3.0

I returned the van a day early and the rerun wasn’t logged. When no receipt arrived on email I had to go back to the store to rectify. Not happy!

JAMES DORE 
Rating:
5.0

Customer did not leave a comment.

RICHARD BRIMAGE 
Rating:
5.0

Customer did not leave a comment.

Paul Adams 
Rating:
5.0

Jared served me before and I found he is a friendly person, efficient and very professional. At this time, when I rented a trailer today, he demonstrated the same level of professionalism and gave me lots of confidence dealing with him and U-Haul. Keep good work!

miroslav mitrovic 
Rating:
5.0

Customer did not leave a comment.

Patricia Mara 
Rating:
5.0

Customer did not leave a comment.

Andrew Franceschi 
Rating:
5.0

Customer did not leave a comment.

Tori Robinson 
Rating:
5.0

Do u haul help 501 -C3 organizations with discounts.

luis Mora 
Rating:
5.0

Customer did not leave a comment.

CARL SIMON  |  First Impressions 
Rating:
5.0

Customer Service was superb

carl Simon 
Rating:
3.0

Location always seemed short staffed and always took a long time to get help

DAVID DIETZWAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tyler barthe 
Rating:
2.0

I rent U-Hauls from her consistently for my business. There needs to be a loyalty account or something for people who regularly do business with U-Haul because the manager is rude and always has some kind of issue every time I go in. Next time I rent I will be using Budget Truck or a different location.

Chelsea Marini 
Rating:
5.0

Customer did not leave a comment.

LORI DOUMONT 
Rating:
5.0

Customer did not leave a comment.

Amber Williams 
Rating:
5.0

Customer did not leave a comment.

Eddie Domingue 
Rating:
5.0

Customer service was great!

Joseph Guidry 
Rating:
3.0

Fill up gas tanks.

Kamyra Celestine 
Rating:
5.0

Easy drop off .The photos were easy to take and the parking lot was spacious.

Morgan Huff 
Rating:
2.0

Customer did not leave a comment.

Blake Bernard 
Rating:
4.0

Customer did not leave a comment.

Lou Blitt 
Rating:
5.0

Customer did not leave a comment.

Jamie Shaw 
Rating:
5.0

Customer did not leave a comment.

bryan lopez 
Rating:
3.0

Headlights were spotlights in the trees not on the road where you need them

Joni Robison 
Rating:
5.0

Customer did not leave a comment.

Lauren Romero  |  First Impressions 
Rating:
5.0

Everything was great

Randall Berger 
Rating:
5.0

Customer did not leave a comment.

Dodi Robicheaux 
Rating:
4.0

Customer did not leave a comment.

Hannah Duff 
Rating:
5.0

All the people are polite and helpful

CHASE ENGLISBEE 
Rating:
5.0

Customer did not leave a comment.

Joe Colquette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney Durrah 
Rating:
5.0

The guy helping me was extremely friendly and professional. I have rented many trucks form Uhaul and I will definitely keep coming back.

Joshua Domingue 
Rating:
5.0

Eddie F was very friendly and knowledgeable. Thank you for making the trailer rental very easy.

Eli Tate 
Rating:
5.0

Everything went according to plan excellent staff and office thanks

Robert Leblanc 
Rating:
5.0

Customer did not leave a comment.

Francis Dunne 
Rating:
5.0

Very Good service!

Lionel Alexander  |  Overall Experience 
Rating:
5.0

Everyone I dealt with when picking up the truck and dropping it off was excellent! Very professional and personable!

Montgomery Griffith 
Rating:
4.0

This was a weather-related problem in the facility. Not their fault. Leaks are always a problem to locate origin of the outside entry of the water. The problem was getting more help than the local staff. There was supposed to be some, but they were hard to schedule, and then didn't show up at all. So it was just the two local women who had to do the move for/with me. They were very courteous and helpful. The only remaining problem is a tapestry loom that is at the front, when it should have been put further back, preferably against the back or side wall so it could stand up properly, and not be in the way for further shifting of contents.

EMILY LUCILE WILEY  |  First Impressions 
Rating:
5.0

Great service

Frankie Lemalle 
Rating:
4.0

easy to work with

John Strehlau 
Rating:
5.0

PLEASE. Stop buying crap Ford trucks , noise , no turning radio, even the cup holders are crap. HOW ABOUT A CHEVY

luis Mora 
Rating:
5.0

Customer did not leave a comment.

braylyn mouton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quinn Ward 
Rating:
5.0

They saved the day- originally booked one at other location and it was available- wasn't happy but the guy at ambassador location was awesome

MARK MARTIN 
Rating:
4.0

The truck smelled like smoke and the shocks probably needed replacing. Great check-out procedure in the morning. The check-in procedure upon return was not fully explained and the inside worker had to go outside to help the outside worker. Overall it was an above-average experience.

Lawrence Simpson 
Rating:
5.0

Customer did not leave a comment.

Celina Richard 
Rating:
5.0

This was a last minute rental for us. The lady who processed the rental was extremely nice and helpful.

Montgomery Griffith 
Rating:
3.0

Customer did not leave a comment.

Beverly Bell 
Rating:
5.0

Everything was great! Thank you

Valerie Broussard 
Rating:
5.0

Great customer service

Brian Romero 
Rating:
5.0

The employees were very kind and helpful!

Jada Babcock 
Rating:
5.0

Customer did not leave a comment.

Eugene Joanen 
Rating:
5.0

Customer did not leave a comment.

Samir Rodriguez 
Rating:
5.0

Maintenance for lights unit I got headlights seemed non existing. One was working ok but the other was loose in the fixture. Wasn't even pointed where it should have been.

Danny Hargarve 
Rating:
3.0

Customer did not leave a comment.

Tait Boudoin 
Rating:
5.0

Customer did not leave a comment.

Justin Champlin 
Rating:
5.0

I was very satisfied with the rental process. The staff was very friendly, helpful, and professional! I don’t think you have to improve what is already working so well.

Sheralyn Agoff 
Rating:
5.0

Great customer service

Brian Romero 
Rating:
5.0

Customer did not leave a comment.

Cody Broussard 
Rating:
1.0

Staff was okay some were friendly but all my belongings and brand new furniture was damaged by pest & rodents I am very unsatisfied with my service I know some things they can’t control but I put to much money into it this place for my items to just be destroyed

Kaylyn Benoit  |  Overall Experience 
Rating:
5.0

The same guy helped me at pickup and return. I did not get his name but he was a pleasure to deal with.

Brady Gaspard 
Rating:
5.0

Excellent service

Brian Romero 
Rating:
5.0

The associate was very helpful

Lloyd Robichaux 
Rating:
5.0

Customer did not leave a comment.

Ashley Hebert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATINA ANGELLE  |  Overall Experience 
Rating:
3.0

There was water on the floor and in my locker. I can not have water near my things also there was mold on sone of my stuff which I took home. This is one of the reasons I left. The other was just wanted to save some money.

Brad Kemp  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jimmy benoit  |  Overall Experience 
Rating:
1.0

We left and went back to our old storage place because this place had roaches and mold got onto some of our things. Even though this storage place isn’t climate controlled it definitely felt like that. It was not clean when we would go there and 9 out of 10 times had an odor when we would come check on our things.

Brittany Sheppard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph King  |  Overall Experience 
Rating:
3.0

Having a dumpster for customers to use would be extremely helpful. The parking lot always has trash flying around because there is no place to discard trash. We have picked up countless screws in the parking lot. With the amount of money charged for rent, I think a dumpster would be justified.

Thomas STELLY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Colquette  |  First Impressions 
Rating:
2.0

Customer service sucks. Staff needs to learn how to communicate properly with customers

stesay Brooks  |  Overall Experience 
Rating:
5.0

Thanks for the helpful and great service!

Trudy Lafleur  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cathy Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Skyla Joshlin   |  First Impressions 
Rating:
2.0

I would like to rate this experience better however I just got back from visiting with my mother on her death bed from cancer I moved everything I own into your facility however I'm suppose to be at work for 5:30am and my clothes are in my unit and I've tried my code that worked on October the 6th because I tried it to make sure it worked because 2 other customer were complaining about their codes denying them well apparently that's just how thos location operates in a VERY inconvenient way it isn't 11pn 2am it was 7:07pm when I drove up and one panel denies me access and the other door says I'm not checked in but I am checked in in a very inconvenient way. Now I will have to miss work and not get paid which I really need right now because in approximately at most 2 weeks I will have my mom's funeral to attend. This is extremely poor business and horrible service I am very VERY unhappy and a very disappointed and dissatisfied customer so much I am regretting my choice in storage units now and will never suggest anyone coming here

lisa bernard  |  First Impressions 
Rating:
5.0

The staff was very friendly and got me into a unit quickly. I always had access to my unit when I need to add or remove things. I would definitely rent from them again!

Jaylin Collins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katherine Bruce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Markus Landry  |  Overall Experience 
Rating:
5.0

Still waiting on refund of deposit.

DERRICK BROWN  |  Overall Experience 
Rating:
2.0

My name is Stesay Brooks. She misspelled my name and wasn’t very friendly. Staff was on their phone and really didn’t want to show me where the storage was, I asked twice and waited for a response.

stesay Brooks  |  First Impressions 
Rating:
5.0

None

Steward Edwin  |  First Impressions 
Rating:
1.0

Massive roof rat problem. All my belongings were ruined

BRANDI MAXWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES BROUSSARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelli MURRAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yarnell Evans  |  Overall Experience 
Rating:
2.0

I was locked out of the storage facility on several occasions when it was supposed to be open. The climate was always a higher temperature than the controlled. It smelled like dog food? And the elevator was broken when I moved in. Also I had a unit in the direct sun light so it was always very hot.

Gloria Church  |  Overall Experience 
Rating:
1.0

Because they wouldn't let me drop the truck and trailer there. If they let me drop off they said the price is double, and they made me go to another uhaul which ate up the little miles they give you. Hated it and will never use uhaul again

adam levine  |  First Impressions 
Rating:
4.0

There were long lines.

Annie Clark  |  First Impressions 
Rating:
1.0

I had to wait over an hour to finally get into the building where my storage was held. Keep in mind, I drove 7 hours straight to get to this destination and it’s as if nothing was adequately prepared for me. I was inconvenienced heavily, and so were the individuals that arrived to this branch to assist me in moving my things into storage. There was also a large rat just crawling on the wall on a unit nearby. I’m still highly disappointed and dissatisfied with my services yesterday.

Sarah Pierre  |  Online Move In 
Rating:
1.0

Access code doesn't work and I have no access to the storage unit I've been charged for.

Colin McRae  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Larry Coutee II  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisha winston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danye Levi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nader Kafai  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle Talbot  |  Overall Experience 
Rating:
5.0

Very helpful staff!!

nicole washington  |  First Impressions 
Rating:
5.0

The gentleman was very polite and helpful.

Sean Stephens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen Bossier  |  Overall Experience 
Rating:
3.0

Water on the floor upstairs and had water in my locker downstairs with mildew on one of my chairs.

Brad Kemp  |  Overall Experience 
Rating:
5.0

Will use next time again

Trudy Lafleur  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clifton Gwen Wlliams  |  Overall Experience 
Rating:
3.0

Black entry door needs a way to allow door to remain open such as a stopper. Each time I tried to enter I had to hold door open with one hand and try to pull hand truck with other hand. Door kept slamming on my load and knocking it off. Also the pest control black box was too strong for my small unit. It gave me a headache and I could still smell and taste it 30 minutes after leaving. I removed it and put in hallway. I had already advised staff that it was too strong and he said housekeeping would take care of it.

rose gaines  |  First Impressions 
Rating:
5.0

I was impressed with how clean the facility was.

Mary Vigurri  |  First Impressions 
Rating:
5.0

I will chose uhaul everytime

Mahalia Butler  |  Overall Experience 
Rating:
2.0

Storage was not updated and the crew stole all my things.

keisha Arceneaux  |  Overall Experience 
Rating:
4.0

Everything was great. I did have one concern, the access door to the facility opened without me having to put my entry code in. They have lots of cameras to identify any wrong doing but the security of the door code is still important.

CHRIS J. BROUSSARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KALA THIERRY  |  Overall Experience 
Rating:
4.0

Brock was so helpful!

Jacqueline Grey Clostio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Hartford  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brittany Sheppard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carissa Pauda  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris Duval dadrian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Holsapple  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mona Stika   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER LEBLANC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tim boudreaux  |  Overall Experience 
Rating:
5.0

I forever choose uhaul for rentals! The staff are hard workers and bring fast service Could greet customers a lil better

renee landry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Hargrave  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY GRAY SMITH  |  First Impressions 
Rating:
5.0

This storage rental was my greatest experience when it comes to storage units and auto transports. The staff is always friendly, helpful and polite. I’ll always use U haul for service because it’s a name that I’ve grown to trust.

Dewan Jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ayla Mattox  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jonathan Russo  |  Overall Experience 
Rating:
5.0

I can’t thank yall enough for everything! Great safe place!

Brandy Girouard  |  Overall Experience 
Rating:
5.0

Very clean and safe units.

Emilie Saboe  |  Overall Experience 
Rating:
2.0

There was a large line of people and no one was being served for awhile and the office was empty for a while. Needs more staff. The guy that ended up helping was nice but clearly understaffed.

Claire Gilbert  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Damien HandyII  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

angela bellard  |  Overall Experience 
Rating:
5.0

This U haul site is awesome. Have never had any problems👍

Linda Zeringue  |  Overall Experience 
Rating:
5.0

Thank you so much Mr Brock for being so kin during this difficult time.

Monsanto DAY  |  Overall Experience 
Rating:
5.0

Good people! Interpersonal skills awesome! No issues!

Gwinette Pierce  |  Overall Experience 
Rating:
5.0

Mr Brock was so professional and efficient. He was very patient, polite and caring during a difficult time. Thanks a million uhaul!

Monsanto DAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacie Brown  |  Overall Experience 
Rating:
5.0

Service from the manager on duty was great. Really nice guy and helpful.

tyrell marks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Vincent  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kate Rogers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janet Tyler  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

tristan landry  |  Overall Experience 
Rating:
4.0

Thanks for the good service

MARSHALL MOORE  |  Overall Experience 
Rating:
5.0

The staff were extremely helpful as I was getting into a facility that my recently deceased wife had set up before I could move to Lafayette. We had meant to get by there together, but she had been too sick. Excellent team led by Ethan Fredette.

Steven Smith  |  First Impressions 
Rating:
5.0

Thanks for help in understanding I had to move out a little later due to Covid illness!

Marcelle Foret  |  Overall Experience 
Rating:
3.0

Rates are too high. Had the smallest storage unit and price went up twice during the duration I had the unit. There is no advance warning before the facility goes up on the price. As soon as the rate increased a 2nd time I moved my things out.

anne schoen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LEWIS  |  Overall Experience 
Rating:
5.0

Easy to load and unload. Smaller units were not available, had to rent 10 x 10 kind of pricey.

John Harper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kazita Harvey  |  Overall Experience 
Rating:
5.0

Will always bring my business back great fast and friendly service

ROCHELLE DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Meche  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WILFRED BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samara Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kami Lantier  |  Overall Experience 
Rating:
5.0

Couldn't have asked for anything better. Thanks for everything,

Samuel Ball  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Trandy McCallister Jenkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel Courville  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

chizal arceneaux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

R Moody  |  Overall Experience 
Rating:
1.0

The salesman in the front who assisted with assigning me a storage unit was very rude and was not helpful. He told me there was a lock in the unit but after we hauled all of our stuff upstairs to the unit, there was no lock. Then when we went to tell them there wasn’t a lock in there, they told me I had to buy one. Bad experience.

Abigail Gagnard  |  First Impressions 
Rating:
1.0

The staff told us that we weren't eligible for free storage after renting a U-Haul from them, then they charged us for en extra day rental and said they would refund us and never did and it is very hard to reach someone with customer service for your company.

Zenovia Wallis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenya Cawthorne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regionta Burgess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Oncale  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Derrick Griffin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debbie crabtree  |  Overall Experience 
Rating:
2.0

The representative told me that I wasn't eligible for first month free when I got an email saying that I was.. he then charged me for an extra day when I got to the facility and unloaded my belongings..We had just gone through Hurricane Ida and my apartment was deemed uninhabitable and we are homeless at the moment and we didn't expect to not have any sympathy shown but instead treated that way..

Zenovia Wallis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Traci Gayratov  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael LeBlanc  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clifton pappion  |  Overall Experience 
Rating:
3.0

"Climate control" unit is warm

Traci Gayratov  |  First Impressions 
Rating:
5.0

The front desk guys and girl were very calm and professional even though they seemed busy each time. Very good job 👏

Jennifer Craft  |  Online Move In 
Rating:
3.0

Hi, this is my very first time renting a storage and I will say it was interesting to say the least. I arrived to center and I entered the store for check in. The rep who served me was friendly but he did not mention anything about the convenient lock for buy storage. I picked up a lock and the rep charged for the lock. I came to the place along and no one on the staff offered any help with lifting anything heavy onto the moving carts which I realize is not really in their job description but it would have been nice to at least be offered. It was just a ok experience for myself. I would just invite a friend to come if they really need space. Thanks for the storage.

Netta Beatty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan maghrak  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julia ONEAL  |  Overall Experience 
Rating:
5.0

Only one problem. Staff should inform customer to use glass doors first for access and give lock at desk instead of saying it’s in unit(which it was not).

Emilie Saboe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aubrey Cousin  |  First Impressions 
Rating:
5.0

Everything U-Haul did in helping my move was met by such friendly people. From West coast to the Deep South, the truck we rented did not falter. We all moved effortlessly. Thank you U-Haul.

JUDITH ANN ROBINSON  |  Overall Experience 
Rating:
5.0

Everything was perfect. The staff was GREAT they did everything they could do to help me and I couldn't have asked for anything better!

Samuel Ball  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Donray Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Guerra  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jerome Sampson  |  First Impressions 
Rating:
5.0

Excellent staff and facility. Very helpful folks. I’ve used UHaul in 5 states, best one so far!

Judith Rizzo  |  Overall Experience 
Rating:
5.0

Always friendly and nice at local Ambassador store. Customer Service at 1-800 was also friendly and attentive. Great experience all around.

John Touchet  |  Overall Experience 
Rating:
2.0

Gm talk to ppl.like he don't want to be there

Dwight Rutledge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa everett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALICIA DIGGS  |  Overall Experience 
Rating:
5.0

This Lafayette facility offered us a free month's worth of storage after Hurricane Laura destroyed our home near Lake Charles. We continued our lease for six months. Worth the drive.

lisa Baudoin  |  Overall Experience 
Rating:
5.0

The only reason we left was because my son has a storage unit where he lives!! Thank y’all for the excellent professional service that y’all provided to us at all times!!

Sandra Barras  |  Overall Experience 
Rating:
5.0

The staff were second to none.

Joseph Penick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlesha Cox  |  Overall Experience 
Rating:
5.0

Very clean facility. Professional and helpful staff. I’ve been to several other U-Hauls around the country and Lafayette’s U-Haul on Ambassador is by far the best!

Phuong Bui  |  First Impressions 
Rating:
5.0

I appreciate the service and thank you.

Troy Gilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Eaves  |  Overall Experience 
Rating:
2.0

The lady who did the paperwork was not knowledgeable and did not pay attention . She had to ask the other agent about almost every line of the contract. When the contract was FINALLY ready, almost an hour after we began, she had entered the wrong size unit and it took an additional half hour to get THAT straightened out. This does not appear to be rocket science or brain surgery. It made the whole process aggravating \, took entirely too long, and was stressful.

Michael Winski  |  First Impressions 
Rating:
5.0

Very COVID-19 safe clean environment and very helpful friendly staff.

Jo McMullen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE PHELPS  |  First Impressions 
Rating:
1.0

Poor air quality inside the storage facility. Stored leather furniture which had only been there for 3 months was full of mold when I emptied the storage unit last week. The worst climate-controlled storage unit I have ever had. Would have probably been better off keeping the furniture in a barn somewhere.

ROLAND LOUQUE  |  Overall Experience 
Rating:
5.0

My experience was Great, a very convenient location! I would recommend this location to anyone!

GWENDOLYN PATTERSON  |  First Impressions 
Rating:
5.0

We are hurricane Laura victims and we were able to salvage what we could and put it in storage. The mth free was a HUGE help and we are thankful for UHaul.

Latonya Arvie  |  Overall Experience 
Rating:
5.0

Huge thanks to Dwight and Brock for helping me with everything!!! Excellent customer service

Hanadi Richard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn Crosby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA JACOBS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cleber Rangel  |  Overall Experience 
Rating:
5.0

Clean and near UL. You all were there when we really needed somewhere to store my child’s personal items. Thanks

Jerome Sampson  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly.

anne schoen  |  First Impressions 
Rating:
5.0

The young lady who helped me with Was excellent

Norman Boutte  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Samantha Drouant  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Desmond Wood  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

patricia Estave  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana Schexnider  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Samantha Drouant  |  First Impressions 
Rating:
5.0

The staff is always friendly and helpful. The facility was immaculate.

Elaine Strickland  |  First Impressions 
Rating:
5.0

Great

JOHN COMEAUX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penny Cumbo  |  Overall Experience 
Rating:
5.0

Facility very clean. Staff very helpful and friendly.

Shirley Richard  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ashlynn Jackson  |  First Impressions 
Rating:
5.0

Bryce and Brock Breaux and also a young man named Dwyer were all so helpful and very professional. A+++ for this facility. We rented a storage space and then a trailer to move out. Great service.

Sharon Rue  |  Overall Experience 
Rating:
5.0

Great experience

Sharon Manning  |  Overall Experience 
Rating:
5.0

Very nice and helpful customer service employees-

Candace Khalifa  |  First Impressions 
Rating:
3.0

Storage facilities hallways too narrow to get sofa into storage unit, Had to bring sofa back with us causing more mileage, also could not get into facility with passcode, delaying completion

patricia Estave  |  First Impressions 
Rating:
4.0

Friendly and excellent customer service

Nathan Baker  |  First Impressions 
Rating:
5.0

Kind and considerate staff makes all the difference.

Scott Young  |  First Impressions 
Rating:
5.0

Everyone was very friendly and worked to give us a good experience.

Sharon Manning  |  First Impressions 
Rating:
1.0

Service is always slow every time I need help.

Jamekia Colbert  |  Overall Experience 
Rating:
5.0

very helpful and very clear instructions thank you

ROSE SPELL  |  First Impressions 
Rating:
5.0

Service agent was timely, polite, and helpful.

Sue Charbonnet  |  First Impressions 
Rating:
5.0

Convenient, affordable and well maintained property.

matthew shelar  |  Overall Experience 
Rating:
5.0

Love that we had access to tons of carts! Love that the loading dock by the door is elevated - makes the loading/unloading easier! Love the temp in the climate controlled area was cool!

Sue Charbonnet  |  Overall Experience 
Rating:
1.0

The manager is so arrogant, it makes me wonder if his father ownes that business. Now, with that being said, the other staff was helpful and nice. I would definitely not go back.

barry posluszny  |  Overall Experience 
Rating:
2.0

I arrived at 20 minutes before closing, but cashiers were stressed as customers were complaining units they just rented had locks on them. Ditto on one I rented. Also, my PIN # was not activated.

Madeline Caruther  |  First Impressions 
Rating:
4.0

Friendly staff was helpful in my move answered all questions.

Julia ONEAL  |  Overall Experience 
Rating:
5.0

I would really like to thank the corporate management team for all of their help and support. Mr. Dwight Farr has been a blessing to me - pleasant, kind caring young man. Special thank to Jerry & Dwig

Michelle Rather  |  Overall Experience 
Rating:
3.0

Storage building was clean but there were a few times that I was unable to access my unit after hours do to security issues with u haul. Since I paid extra for 24 hour access, I gave 3 stars.

Erika Gilbert  |  Overall Experience 
Rating:
4.0

friendly staff

Randall Sexton  |  First Impressions 
Rating:
1.0

I had a o unload my vehicle by myself I don’t know if this is new but very disappointed.

John Mistretta  |  First Impressions 
Rating:
5.0

Nicholas was very informative and knowledgable about the facility, plans, and other concerns I had about the storage unit. He did a great job!

Nicholas Darbonne  |  First Impressions 
Rating:
5.0

Very helpful and polite staff. Answered all my questions and I left very satisfied.

Wyoming Offshore LLC  |  Overall Experience 
Rating:
5.0

Everything went smooth. Thanks

Kim Thibodeaux-Doucet  |  First Impressions 
Rating:
1.0

I wasn't allowed to use the on site dumpster not to mention I was rushed to get my things out of my unit and customer information is not stored accurately or passed along properly.

Tiffany Oliver  |  Overall Experience 
Rating:
4.0

Shouldn't cost extra for 24 hour access.

PETER JOHN RESWEBER  |  Overall Experience 
Rating:
5.0

Very professional helpful and organized!

Christina Larriviere  |  Reservation 
Rating:
1.0

I pick my all my belonging and close my unit at the office left there and forgot my motorcycle pipe which were brand new $ 500.00 called the next day all day long no response they stole them

Robert Soileau  |  Overall Experience 
Rating:
3.0

Some of the staff, specifically an assistant manager when this unit was first rented, was rude and less than helpful. Also, UHaul's inflexible rule are a problem.

James Reichard  |  Overall Experience 
Rating:
5.0

Excellent facility, would recommend and use again.

SYBIL HEBERT  |  Overall Experience 
Rating:
5.0

Very excellent service

REYNA BATES  |  Overall Experience 
Rating:
5.0

None..all was good

Amanda Dartez  |  Overall Experience 
Rating:
5.0

Great staff

NED SONNIER  |  Overall Experience 
Rating:
5.0

I always felt my belongings were safe and secure. Everyone I spoke to was friendly and helpful. I would recommend this facility.

MADONNA PATIN  |  Overall Experience 
No reviews have been submitted for this location.

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