Customer Reviews for U-Haul Moving & Storage of Joplin

1,816 reviews

1410 E 7th St   Joplin, MO 64801

(417) 781-9660

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(417) 781-9660

1410 E 7th St
Joplin, MO 64801

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

Amari C. 
Rating:
4.0

It was a fast and easy experience. We always use Uhaul.

Sherry V. 
Rating:
1.0

Customer did not leave a comment.

JOSEPH J.  |  Overall Experience 
Rating:
4.0

First vehicle had a sensor issue on right rear - noticed a few blocks from store - went back and tire was less than 50 lbs and needed to be op lbs. Manager offered different larger truck for same price. Trip went well.

Denise J. 
Rating:
4.0

Customer did not leave a comment.

Justin E. 
Rating:
5.0

Fast, friendly and done fast!!

jennifer S. 
Rating:
5.0

Friendly / knowledgeable staff.

Michael P. 
Rating:
5.0

Please fix the app to be more user-friendly for checkout! It was such a hassle and I never could get the photos to upload. It was scary standing out there in the dark waiting for the app to fail repeatedly.

Rachel B. 
Rating:
5.0

Sometimes I wasn’t able to access the storage unit because a UHaul truck was parked in front of it, however staff was always willing to move the truck for me

Laurie B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erik M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Jama B. 
Rating:
5.0

Not a Thing!

LANCE S. 
Rating:
5.0

Great location and staff! Easy pick up (even though I was early) and fast rental process.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Everything went smoothly and the staff was helpful and friendly

Johnna G. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

pam S. 
Rating:
5.0

Customer did not leave a comment.

dailan f.  |  First Impressions 
Rating:
4.0

What made my experience so well was solely due to your service agent sherry if it wouldn't have been for her I would have rated my experience a 1 instead of 9

Alisha H. 
Rating:
5.0

Customer did not leave a comment.

MARISSA W. 
Rating:
5.0

Customer did not leave a comment.

Deanna B. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Deanie M.  |  Overall Experience 
Rating:
5.0

Great people to work with!

robert C. 
Rating:
5.0

Customer did not leave a comment.

JOEL W. 
Rating:
1.0

I got a confirmation email Saying I rented a U-Haul truck and the only thing I've ever rented was a trialer about a month ago. Please don't charge me for something I never rented

Luke J. 
Rating:
5.0

i didnt expect for a open trailer to be this clean, but i didnt even have to lay down blankets to protect my furniture. checkin was quick and easy, i was in and out and on the road in about 15 minutes, will definitely use this location again. thanks

William W. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
4.0

Customer did not leave a comment.

timothy H. 
Rating:
5.0

Change nothing. Staff was extremely helpful and accommodating and worked very hard to meet our last minute needs. Thank you!

Denise W. 
Rating:
5.0

Customer did not leave a comment.

Jan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Truck was ready clean and operational couldn't ask for more

PATRICIA D. 
Rating:
5.0

I was hesitant to use U-haul again from my previous experience I had about 1.5 years ago. however, this experience was great. The staff was super friendly and helpful! Worked with about three different workers from checking in and checking out and they deserve a big THANK YOU for how friendly and nice they all were!

Alexandria M. 
Rating:
5.0

The staff were all excellent, kind and went the extra mile to make sure I had a great experience and that my needs were met.

Jennifer B.  |  First Impressions 
Rating:
5.0

Keep up the good work

Arthur C. 
Rating:
3.0

Customer did not leave a comment.

jeff C. 
Rating:
5.0

Customer did not leave a comment.

MONA N. 
Rating:
4.0

Need to work faster than talking to coworkers

Jay M. 
Rating:
2.0

McDonald's food bag was left in the truck. Engine light came on right away. I was told it was ready to go, took an hour to get it going and trailer hooked up. Restroom was disgusting. Price was changed. Employee at counter was having issues.

roberto P. 
Rating:
5.0

Customer did not leave a comment.

LORI M.  |  Overall Experience 
Rating:
5.0

I really can't think of anything to say other than thr young men there sure did a great job of taking care of us renter guys. They even mentioned they would be with us as quick as they could!!

Robert Q. 
Rating:
1.0

This location should be better managed. Our corporate account was flagged by the GM because of a billing discrepancy caused by Uhaul team members at this location. As a GM you should take ownership of mistakes made by your team and correct them in an ethical way instead of placing blame on the customer. We have rented over 200 trucks from this location and as of 2023 we have always had a negative customer service experience. This location needs a new GM and more knowledgeable and respectful employees.

Alex T. 
Rating:
1.0

The GM of this location should be fired. This location has poor customer service and discriminates against corporate account holders. I have a negative experience every I rent here.

Justin B. 
Rating:
5.0

Joplin office was great

sharlene H. 
Rating:
1.0

They did not have workers to load the pods the first day and we had to wait over 2 hours for them to find someone. We were short one pod so I ordered an extra one for the following day only to find out when we got there to pick it up, they had no one to load it and we would have to come back the next day. They did not have the correct number of pods ready on the first day. They could not locate 2 of the pods when we came to pick them up after storage. They tried to give me empty pods when we came to pick up my stored pods. They chose to put a second lock on a pod and then didn't tell us or give us a key to open it so we had to cut it off. Customer service did not help when trying to correct mistakes with the local site. I will never use your services again..

Gail R. 
Rating:
4.0

Customer did not leave a comment.

Jason O. 
Rating:
5.0

It took a lot longer than they predicted, but they took care of me.

Scott M. 
Rating:
5.0

Location and vehicle this time was great, price still way to high. Rented a truck from penske for half the price in total

Jeremy S. 
Rating:
4.0

The U-haul app did not function for my return of the trailer I rented. Also, I returned the equipment after hours and though the lot was well marked and well lighted, more chocks should have been provided to allow trailera being returned to be properly secured.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Jackson was very friendly and professional. He helped us get a truck when we realized our cars didn't have towing packages on them and even refunded the cost of the trailers we originally rented. Thanks!

Jasper B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

The only issue I had was the long wait lines, both for picking up and dropping off. However, the worker said he was the only one who didn't call into work that day, so it wasn't his fault, but it did just take a while longer than I planned

Timothy V. 
Rating:
5.0

Customer did not leave a comment.

Kayla B.  |  Overall Experience 
Rating:
2.0

Truck was old, smoked in, in need of oil change, and passenger door didn't function properly.

Jeremy S. 
Rating:
4.0

Overall the Uhaul was clean of dirt. The truck smelled horrible like cigarettes. I am not a smoker and it was hard to drive the truck because of the smell. Maybe use Febreze or some kind of air freshener. The staff is not very friendly. We call for a question we needed answered and we were told they couldn't help us. They didn't even try to answer it or find someone who could...

Myli T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas J. 
Rating:
2.0

It took them 3 months to clear the books and stop calling me saying I still owed them money. I emptied the storage in Sept and paid any fees I had. It's now December and I'm still not sure they have it right

debbie c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Nothing

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

dan K. 
Rating:
5.0

They helped me hook it up to my SUV and was quick. Had no problem at all with the service. Would use them again.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Very nice staff.

Gary H. 
Rating:
5.0

Sherry and the crew were great. There was a little problem with the first trailer and they went out of their way to fix it.

James P. 
Rating:
5.0

When the truck was ordered, my wife specifically asked for one with a ramp. I drove an hour to pick up the piano I needed to move, and discovered there was no ramp on the truck. Three of us then had to life a 600-700 pound piano by hand and put it in the back of the truck. When I returned to unload the piano, I stopped by my house and picked up a wooden ramp I have previously built to move something else and that helped unloading. This was a sad experience considering I spent over $300.00 for a truck that was not equipped with what was requested.

Daryl F. 
Rating:
5.0

Customer did not leave a comment.

SHAUNTENE S. 
Rating:
1.0

I wish I had more text and stuff telling me where to drop off, and I wish that I knew you couldn't just drop a U-Haul off at any location. I went in not knowing much about the process, and I came out with almost a 1000 dollar bill. I will literally never rent from U-Haul again. I went in knowing little about the process, and I leave not knowing much about the process.

Steven C. 
Rating:
5.0

Not one thing needs improved.All your staff was friendly and helpful and I will definitely recommend U-Haul to all my friends and family

Jeannie K. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer service was excellent!! But A couple of problems with the equipment

thomas S. 
Rating:
4.0

Everything was easy and well done. Absolutely no complaints! Thanx!

Frank M. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS E.  |  Overall Experience 
Rating:
5.0

The entire staff at the 7th street U haul was very professional and attentive. They have provided Excellent Customer Service, and made the move painless and effortless. The staff went above and beyond my expectations of Customer Service, and I would definitely recommend this U haul Facility as the recommended location! Thank you to the entire U haul staff, and Happy Holidays!

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Darrell D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARK T. 
Rating:
3.0

Customer did not leave a comment.

Cassia S. 
Rating:
5.0

Customer did not leave a comment.

Susana M. 
Rating:
4.0

There was some confusion about what the appointment was for and had to reschedule due to parts needing to be ordered but mechanics did a great job. I drove all over SW this summer and camper brakes worked great.

Teresa E. 
Rating:
5.0

Customer did not leave a comment.

Norman W. 
Rating:
5.0

Customer did not leave a comment.

Norman W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Kenton H. 
Rating:
5.0

Great Group of service oriented people on the UHAUL team at 7th St. in Joplin, MO. The service the provided made my move much easier and more enjoyable. Kudos to Ramon for going the extra mile in helping out.

Robert M. 
Rating:
5.0

Very helpful.

ron W. 
Rating:
5.0

The movers from Asher Moving were great! Highly recommend if you need help

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Olympia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom H. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

Nikki H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rikki L. 
Rating:
5.0

If I ever end up having to move again I'll definitely choose U-Haul again. And will also recommend you to all my friends and family

Jeannie K.  |  First Impressions 
Rating:
5.0

Easy in and out in minutes to rent, check out and return.

Carl C. 
Rating:
2.0

I received the truck with little gas in it and was told to return it with the amount of gas that was in the truck. I would have preferred a truck with a full tank and returned it to full. I also returned the truck much earlier than originally planned and was still charged the same even tho it was returned early.

graydon C. 
Rating:
5.0

Customer did not leave a comment.

Jack C. 
Rating:
3.0

Rudest woman ever

john m.  |  Overall Experience 
Rating:
3.0

The cost was way more than advertised and they took money from two cards yesterday that supposedly were declining so we had to pay cash on Saturday. Yesterday 2 of my cards got the fee taken out again

Amy B. 
Rating:
4.0

Customer did not leave a comment.

Jamie C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kimberly k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The Joplin U-Haul location is first class. They are ALWAYS prompt, courteous, and helpful. I have rented at other locations across the country and this one leads by far!

Dean C. 
Rating:
4.0

Interior of vehicle was dirty. Had a layer of dust and everything up front. Smelled bad. Windshield covered with dirt film on the inside. Low tire warning lit.

James D. 
Rating:
4.0

Customer did not leave a comment.

lucille d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mindy M. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Seth R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Great customer service

Jason M. 
Rating:
4.0

Answer the phone, I tried calling several times and it went to the call center

John G. 
Rating:
1.0

not enough staff, unable to get into storage unit using digital code, storage unit door has a hole in it, when i was done in my storage unit unable to close building doors and when staff notified nothing was done

Johnna W. 
Rating:
3.0

My complaints: When I arrived after 2 day trip with all my belongings, I was assigned a storage near an exit for bringing things inside. I am 68 yrs & was helping, so being close to trailer was necessary. When attendant walked us to our unit #1008, it was empty but someone had left lock on & you could only open it half way. So attendant walked back to office to find another unit. However, this unit was VERY far from an exit! He said he could go back through the long maze of units & return to the office to find us a closer one but he was working alone & that would be a problem. So we took the unit. But then my chosen code would not let us access either the facility or the unit. So back & forth we went from back of building to office trying to get help to get in. Sadly, they were unable to fix the problem. So we had to prop open outside door with my box of belongings. The sliding door continually tried to close over & over the hours we were there. It was very hot & humid outside. The attendant informed us this had never happened before. But I would be unable to enter the unit bldg or my storage unit until it was fixed by the boxes mounted on outside of bldg. So until fixed I must go during office hours & get attendant to let me in. Although the young man(attendant) was very kind & truly sorry, I think he felt overwhelmed by the situation & I think UHAUL was understaffed at this facility to attend to the customers needs. This definitely needs to be corrected so things run far more smoothly for your paying customers. I even started crying because I was emotionally and physically exhausted & just needed to get the work done. Other than that, my experience with UHAUL was fairly uneventful & hopefully the boxes mounted outside for me to gain entry will be fixed. I have a ton of things to address here because I moved here from NE Iowa, including finding a place to live as I am currently staying with family. Thankyou for your time in letting me explain the situation.

Sheryl H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

Tammy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Georgina S.  |  First Impressions 
Rating:
5.0

We had issues with this move from the get go. Ray and Denver went above and beyond to assist and resolve any problems that came up. Very happy with their assistance and compassion in the resolutions. I’ll only use this facility for our U-Haul needs.

DEBBIE D.  |  Overall Experience 
Rating:
5.0

Moving can be very chaotic and this move definitely was, former roommate was not reliable and kept changing time to meet, when truck was rented at time she said to come, well it wasn’t convenient for her and delayed pick up 4 hours on us. U-Haul was very helpful at meeting our needs and very thankful! Even tho we needed truck another day and a larger storage unit, they made it happen.

DEBBIE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia c.  |  Overall Experience 
Rating:
3.0

No one told me that I had to use both key pads and I guess the buzzer is not working

Mike W.  |  First Impressions 
Rating:
5.0

Nice and helpful and real....

Gabriel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hallie H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BETTYE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack K.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shelby M.  |  Overall Experience 
Rating:
5.0

The folks that work here are always helpful! Have used them for U boxes and interior storage sporadically over the last several years!

Jenni D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debbie c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Y.  |  First Impressions 
Rating:
5.0

No one should use any other company

CELIA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

enlliven f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kira b.  |  First Impressions 
Rating:
5.0

They gentleman that helped me was so patient and kind. Good job hiring good people. They’re so great! Thank you so much!

Sara B.  |  First Impressions 
Rating:
5.0

I appreciate everyone at the U-Haul storage. I came to town thinking I would only need the units for a couple months...Nine months later I am finally in my home. Going in and out and also paying monthly everyone was great!

Deborah V.  |  Overall Experience 
Rating:
4.0

Ran into a bad storm and the truck leak a little. Nothing ruined but things a little wet. Had to replace the driver windshield wiper as it fell off just before I ran into the big rain. Joplin store refunded the cost of the wiper. Would still recommend U haul to family and friends. Over all a good trip for 1300 miles

Donnie E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H.  |  Overall Experience 
Rating:
5.0

I was treated more than fairly a bunch of nice nice people working there, compassionate and feeling kudos to you all

Sandra K.  |  Overall Experience 
Rating:
2.0

I reserved my storage space online. Three days later, I went to Uhaul @Joplin to check in and from desk representative helped me with the process. They assigned me a storage space inside and key to the facility. When went back and checked, to my surprise, I recognized that the space assigned to me was already occupied. I came back and informed the front desk representative. Then they went back and checked, and told me that this space is occupied and they cannot help. Also, they told they don’t have any storage spaces available. After spending 1.5 h in this office, l left handed and staff’s are do not even bothered to find me an alternate space. After coming back home, I wrote an email to the manager explaining the situation and no response yet (after three days I am writing this). This describes how good/bad this business is for you.

Rajesh S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyla P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikki H.  |  First Impressions 
Rating:
2.0

I’m actually on the fence as what to put for number 6. There was 3 homeless people that were in the process of getting asked to leave the premise bc of living in a unit. They knew a certain passcode that allowed them access in and out as they pleased. Made my wife and I very uncomfortable having 3 people practically standing around, watching us for an hour get items from our rental truck to inside the storage unit. We called the front desk, they came back and checked on us but that was about it. We rented 2-26’ trucks and 2 climate controlled units in a 2 week span- probably spent close to $2,500. On the 2nd truck (which I had to go to 3 locations to get everything), the rental truck was returned technically later than they expected. Even though we were unloading the truck on site, we didn’t turn it in about 3 hours late. Because of that, they charged me another whole day of rental. I called both the store and the 800 number and both ‘passed the buck’, saying there was nothing that could be done. I’m in customer service and know that is not how you deal with a customer who just spent a few thousand dollars from your brand or establishment.

Michael L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elaine W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne A.  |  Overall Experience 
Rating:
5.0

I was very satisfied with my experience. I appreciated the temperature controlled unit and indoor garage available to safely load/unload my items out of the weather. There were ample carts also available and a small donation area. Overall, a nice facility.

AMY S.  |  Overall Experience 
Rating:
5.0

I have always used u haul and I have moved many many times over the last 20 years wouldn’t use anyone else

Sandra K.  |  First Impressions 
Rating:
5.0

Keep up the good work!!

Darrell D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olympia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda C.  |  First Impressions 
Rating:
5.0

Love the facility

Adam O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gage N.  |  Overall Experience 
Rating:
2.0

When I arrived yesterday the girl behind the counter was not helpful, very short in time with me and rude. I went to start unloading my car and the police where there, fire department, and EMT to assist a no responsive man. As I headed to my unit there was a woman who looked like she had been beaten. I heard a dog in a unit somewhere in the facility. It was scary to be back there alone. I was never offered an upgrade when I said the 5 by 10' was too small. Needless to say I'm not happy.

kiersten d.  |  First Impressions 
Rating:
5.0

I would recommend Uhaul as I was very satisfied with the way my belongings were stored and the safety I felt leaving them there. The set up is easy to navigate and I appreciated all the space to load and unload in heated or air conditioned areas.

Mary M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy A.  |  Overall Experience 
Rating:
2.0

I will not be storing there and would like a refund.

Sabrina H.  |  Online Move In 
Rating:
5.0

Schuyler provides great customer service.

Barry G C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ratonia R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lisa j.  |  Overall Experience 
Rating:
5.0

Could not afford storage cost right now.

Emmett B.  |  Overall Experience 
Rating:
5.0

Great help with getting in using the card etc

martha k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gage N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BEATA H.  |  First Impressions 
Rating:
5.0

The experience was professional and courteous I would recommend a friend

MATTHEW M.  |  First Impressions 
Rating:
5.0

Location on 7th very convenient and accessible. Staff always 100% friendly and helpful. I've done business with many U-haul location, this one is a gem.

Darren D.  |  Overall Experience 
Rating:
5.0

Great experience

PAMELA Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audry h.  |  First Impressions 
Rating:
4.0

Outside storage area does have trash on the ground. People at the store are easy to work with.

michael s.  |  Overall Experience 
Rating:
4.0

Reserved unit was not available upon arriving at location. Staff stated there were no units available and unsure why I was able to reserve a unit on line or over the phone the day before. A staff member walked the entire facility and stated if I was willing to wait a couple hours one may be available as there was a previous tenant moving out. I received a call a few hours later stating there was an open unit and I would have first priority to it. Staff handled the situation very well. My next issues deals with pricing of moving items at location. Prices on labels do not match what they ring up as. I’ve questioned this multiple times and even taken pictures showing that there is inaccurate pricing on the labels and shelves. I have never been offered an adjustment even when I have directly asked for it. I am just told that prices vary which is very, this is extremely frustrating expecting to pay one thing when it’s really 3-6$ more per item.

Dustin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hally P.  |  Overall Experience 
Rating:
2.0

The space in front of my unit was dark and there was no light inside the unit. We moved units once to have a bigger space and during the moving, the employee gave false information and the unit was occupied. So, we moved to another one and the employee had to move a mini fridge that was being stored. After we were in, the next visit the access card did not work and had to get them reassigned to the right unit. These are all issues that were solved and not a huge deal, but the biggest problem was the dimly lit storage unit and hallway. I had to go to this unit often by myself, a woman, and I never felt comfortable or safe. We moved to a new location that works better for us, but I would suggest making sure everything is well lit in the future.

Chad B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james c.  |  Overall Experience 
Rating:
5.0

Ray was the best and helped me the whole way

Brandon P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda W.  |  Online Move In 
Rating:
1.0

Way too expensive and could never get a hold of an employee on the phone when needed

Caleb L.  |  Overall Experience 
Rating:
2.0

No comment

GARY G.  |  Overall Experience 
Rating:
5.0

There was a lock on my unit that could not be removed , but the staff was extremely accommodating. I believe the young gentleman’s name was Landen that assisted me. He is an asset to your company , and an outstanding employee

Tabitha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HARVEY G.  |  Overall Experience 
Rating:
5.0

Abby was top notch. Wonderful and helpful.

Scott H.  |  First Impressions 
Rating:
1.0

Only because I had to fo a total different uhaul place after being told there was unit they sent me to and it had a lock. Very upsetting. U can call me at 4173651663. Because I would love to talk to someone. About what I had experienced

SABRINA B.  |  First Impressions 
Rating:
5.0

Clean and friendly . Great security. Pleasure doing business.

Lauren K.  |  Overall Experience 
Rating:
5.0

Good experience overall. Highly recommended.

Pamela H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie S.  |  First Impressions 
Rating:
1.0

We really had a bad time at this place. First of all, the homeless and weird people in and around the units always had us a little on edge. Then we just had issues with the lock being put on when we were paid up, them not having a unit on auto-pay.. one time we went in and someone cut the power and we were stuck in the bay.. umm, i had a card that was about to expire so they cut it off and charged me a late fee... umm there's more... it was non-stop at this storage facility. We have never been more happy to be out of a unit. It was worth taking a day to move it to another.

christopher d.  |  Overall Experience 
Rating:
4.0

For me it wasn't a good fit because i worked 12 hour shifts and couldn't access my unit. Also more expensive than other units.

Candice H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Autumn H.  |  Overall Experience 
Rating:
1.0

When I made my uhaul reservations, I chose this location because of availability for a 10x10 climate controlled storage space but upon arrival there were none available and so our belongings are in an outdoor storage unit instead and it’s very frustrating. Staff was very nice and helpful as could be but we would’ve chosen a different location if the website was accurate.

Shannon Y.  |  First Impressions 
Rating:
5.0

Schuyler is an amazing general manager! He always fixed any problem that came up.

Kathryn T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Burim H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie S.  |  Overall Experience 
Rating:
5.0

Very clean and well maintained

Shelley H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Z.  |  Overall Experience 
Rating:
2.0

This particular location is poorly staffed. They also don't answer the phone,which means to get questions answered or problems solved, you must physically travel there.

Gina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Theresa C.  |  First Impressions 
Rating:
2.0

I p did not find the billing system to be above very poor. Originally set up as auto pay. Didn't accept payment. Got call late and charged $20. Paid that bill on line 1 week later collection called again and charged another $30 and raised my rate from 75 to 129/month. PAIID AGAIN!!!! Called to dispute, Manage was suppose to call me. No call 4 days later. NExt step dispute charges. Wait don't forget the UHAUL 250 charge for >?????????

Michael R.  |  Overall Experience 
Rating:
5.0

Pre registered registration was found easily was able to get my 10 x 5 in less than 15 minutes. Had a long wait on the telephone before it was connected to an operator is my only complaint

john d.  |  First Impressions 
Rating:
2.0

Not only did you make me believe my belongings were safe and secure, you lead me to believe I had piece of mind. Both the afore mentioned comments are false. My whole family stored our belongings in a u-haul facility, and because we made this mistake we are left with nothing. Every single item was stolen in broad daylight, while your employees watched. I have the only key card, part of your top notch security, yet somehow it was bypassed and intruders gained entry to my unit. I purchased my keys from you, yet other people had the same keys. The video recording obviously was not functioning because if it had been, this would have been resolved already. So, in conclusion, my experience with u-haul was the nightmare i wake up to daily. Precious belongings that can never be replaced have vanished and your doing nothing. I have waited for over three weeks for a response and so far, other than the general manager of the joplin 7th Street location next to wal mart, accusing me of stealing my own things and being anything but helpful I have not heard or seen anything to facilitate or remedy this horrendous tragedy. I give this company a negative rating. Less than zero.

Robert I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abraham P.  |  Overall Experience 
Rating:
5.0

The staff here is phenomenal. They will help you with anything and everything they possibly can I love that they have the alarm systems that are on your storage units and they will work with everybody please stop by and say hello to them what a great bunch of people!

Roy P.  |  Overall Experience 
Rating:
5.0

The transaction was very easy with the help of Gaige Gess and Skyler. They are excellent employees

HARVEY G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOSEPH F.  |  Overall Experience 
Rating:
5.0

Staff is very kind and helpful

nancy p.  |  First Impressions 
Rating:
5.0

very friendly and helpful staff

Phillip P.  |  First Impressions 
Rating:
1.0

I arrived to find out my storage facility wasn't even available - I don't understand how a reservation can be made for something that isn't even available. This system needs changed.

Justin J.  |  Overall Experience 
Rating:
1.0

I rented a climate controlled storage unit and when I showed up I was told it wasn't a guarantee and wasn't available. I had even called after reserving the unit and was told it would be available. Having a reservation number and email telling me I have a unit, but showing up and it not being available is a horrible way to do business. We will never reserve storage space with Uhaul again if this is how you operate.

Justin J.  |  First Impressions 
Rating:
5.0

Facility is extremely clean and I felt like the entire process to enter and exit the building is very secure. I am very pleased with my choice.

mark R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Z.  |  First Impressions 
Rating:
2.0

When I was moving my stuff in. There was a couple hanging out in or in front of their unit in the hallway. I was on my way back out to get another load when I came around the corner, I startled the couple & the smell of paint about knocked me out. I couldn't get outside to the fresh air quick enough before I thought I would choke to death. Since this facility is supposed to be monitored 24 hours a day 7 days a week that behaviour was very upsetting cause they are not only putting their life endanger they also put mine as well. And they werent the only people I saw or definately could smell what they were doing either. Not sure if I will keep my belongings in this facility very long. But it helped in my time of need at the moment.

Tammy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AARON R.  |  First Impressions 
Rating:
3.0

They didn’t have the storage unit I reserved but did find a bigger unit down the road

DEBBIE D.  |  Overall Experience 
Rating:
5.0

Amazingly friendly staff and shockingly clean bathroom even an old nurse felt comfortable going in

Jennifer K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAYLA H.  |  First Impressions 
Rating:
5.0

Very helpful !

Lauren K.  |  First Impressions 
Rating:
2.0

I never moved anything in

Kenneth H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONNIE P.  |  First Impressions 
Rating:
1.0

For over three weeks one of the two bay doors to pull in and unload has been broken did talk to front desk with no results. Asked for a specific locker number because it was close to the loading area and was moving big heavy furniture without much help and was told it was rented and for a month no one ever moved into the locker you can tell by the tag on the door. Went to rent a truck and was told none are available when the lot was literally full of trucks. It seems like staff is honestly just lazy. Will never rent a storage unit here again.

Cassie D.  |  Overall Experience 
Rating:
5.0

very friendly would recommend and using again

STORMI S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert I.  |  First Impressions 
Rating:
3.0

There were no carts or dollies to help with moving my tubs and boxes. This made to process quite difficult as I had to make many many trips to place my things in storage. I received no instruction on how to use the entry card. Luckily another renter was coming out and gave me a lesson.

Darren D.  |  First Impressions 
Rating:
5.0

Staff was amazing!

JOHN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN K.  |  First Impressions 
Rating:
5.0

excellent!!!

Emmett B.  |  First Impressions 
Rating:
5.0

Outstandingly effective, speedy and helpful experience with Patricia, who was at the desk. Never better or faster completion of business. Anfd excellent storage at a great price.

STEPHEN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darren C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dale W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Darren C.  |  First Impressions 
Rating:
5.0

Empathetic & caring staff 🖤

Crystail Y.  |  First Impressions 
Rating:
2.0

Storage unit had many bugs inside and mice droppings/urine. We did not have any food items stored in the unit. When asked, management said it was our problem. Recently, we were notified that during an inspection they found that our unit no longer had a lock on it. They said they would place a lock on it and that we needed to visit the office the next time we were in to get it unlocked. When we visited the office they did not have a key. No one had actually secured the unit. The worker also informed me that there was no way anyone could actually cut my lock off without ruining their door (it was a special storage unit lock, circular, and a combination lock). It is a mystery how it disappeared, but did not make me feel very safe. Fortunately, we did not see any missing items.

emily f.  |  Overall Experience 
Rating:
1.0

I was forced to pay for the whole month of a storage unit when I used only 14 days of the month. When I originally paid for the month(because they don't offer weekly rates) they said i wold be prorated and refunded the excess since I wouldn't be using the whole month. I moved out. Didnt get any money back then was told it was too bad. My loss. When they can rent the unit for the remainder of the 2 weeks and still have the money I paid for those 2 weeks. Its really crappy and ridiculous that Uhaul can double rent basically.

Kallie B.  |  Overall Experience 
Rating:
5.0

We recently moved to Joplin and are utilizing storage for the first time. We have had to change unit sizes a couple times. The staff were very Professional, friendly and Did what they could to make our experience truly first class!

Mary V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shile M.  |  Overall Experience 
Rating:
5.0

They did great service for me and even worked with me when I couldn't get it back on time

JEREMY L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Miranda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHINA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chellye D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHINA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hally P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

stephany m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AManda R.  |  First Impressions 
Rating:
1.0

I have been trying to email and call customer service about an issue that I had and nobody will get back with me. Horrible experience

Micheal U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina F.  |  Overall Experience 
Rating:
5.0

Sebastian was always great.

Brenda S.  |  Overall Experience 
Rating:
5.0

Brad is a top notch employee who represents the best UHAUL has to offer. I was going through some rough times & he smoothed the way for me & went above and beyond for me. Will ALWAYS recommend him.

brenda h.  |  Overall Experience 
Rating:
5.0

The manager was there and took care changing the storage unit with out all the hassel ive had the first time.

Brenda S.  |  Overall Experience 
Rating:
5.0

Staff were Very Professional and Very Helpful!! Great Job by All.....

richard d.  |  Overall Experience 
Rating:
5.0

Very good people and helpful good job

Mark M.  |  First Impressions 
Rating:
5.0

Customer Service was very polite and very helpful

Robert S.  |  First Impressions 
Rating:
2.0

It's a great storage place but the employees need to communicate with each other and pay better attention to their units so that they know when a unit has been emptied out.

Kristy J.  |  Overall Experience 
Rating:
5.0

Looks like a nice clean, secure storage facility. The guy that checked me in was great too.

christopher d.  |  First Impressions 
Rating:
5.0

Nathan did an excellent and professional job in answering all our questions. Very helpful to make our experience a wonderful at the Joplin , Mo. office and location.

Larry L.  |  First Impressions 
Rating:
5.0

Easy, clean, and helpful

Maria O.  |  Overall Experience 
Rating:
4.0

Everything was great I would give it five stars but when we made the call for reserving the unit I told them we had a 10’ truck full w/ apartment stuff tried to give us a 8x12x6 on a second floor.

Genet M.  |  First Impressions 
Rating:
2.0

The staff wasnt very friendly at the one I went. I wasnt notified there was a drop box for the key if I needed it and I wasnt told where to park it when I brought it back. Service could have been bebe

Racheal D.  |  First Impressions 
Rating:
5.0

Very nice facility

Emily M.  |  First Impressions 
Rating:
5.0

Great new place, friendly staff!

nichole p.  |  First Impressions 
Rating:
5.0

We appreciate uhaul helping us to make the move easier specially Mr xavier and Mr Eric (GM) who went out of their offer us help after hours . Staffs are warm , accommodating and helpful . Thank you.

Shahed F.  |  First Impressions 
Rating:
1.0

My stuff got ruiend I had dead rats on my couch which got wet an ruiend an all my boxes got wet the indoor climate control storage was not worth my 200 pluse the Uhaul to get my stuff from Texas tv br

tabitha m.  |  Overall Experience 
Rating:
5.0

Great customer service. Ian was very helpful and accommodating. The nicest Uhaul store I've ever been to.

Peter M.  |  First Impressions 
Rating:
5.0

Fast and efficient and well educated team.

Maria O.  |  First Impressions 
Rating:
5.0

The gentleman was very helpful

DON D.  |  First Impressions 
Rating:
4.0

The experience was very nice and professional, the facility is new and nice. The extra charge for the 24hr access is the only thing that through me in a loop for inside storage.

Brandon N.  |  First Impressions 
Rating:
5.0

Well managed, wonderful staff.

DANETTE H.  |  First Impressions 
No reviews have been submitted for this location.

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