Customer Reviews for U-Haul Moving & Storage of Jonesboro

5,128 reviews

1700 Red Wolf Blvd   Jonesboro, AR 72401
(Off Hwy 49)

(870) 932-0320

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(870) 932-0320

1700 Red Wolf Blvd
Jonesboro, AR 72401
(Off Hwy 49)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Kenny McFadden 
Rating:
5.0

Folks were very friendly, helpful and took care of me. Would do it again..

ted rook 
Rating:
4.0

A very busy location and a little understaffed.

Ryan Godsey 
Rating:
5.0

Customer did not leave a comment.

Jack Miller 
Rating:
5.0

Customer did not leave a comment.

Art bustamante 
Rating:
3.0

U haul is behind in the times, They need to install tracking on each piece of equipment. Having to list phone #’s of family so they can call them before you can rent equipment was something I didn’t want to do. I walked out because of this a few months ago and rented a trailer at orscheln. Needed a trailer asap had to go with U - haul this time . ☹️ orscheln’s only trailer was out of service.

Timothy Blankenship 
Rating:
5.0

Customer did not leave a comment.

Shamyya Taylor 
Rating:
4.0

Customer did not leave a comment.

Joe petitt 
Rating:
1.0

Prices changed when I made it to the store General manager discussing employee personal business in front of customers just very unprofessional

Jennifer Rogers 
Rating:
4.0

The staff on Red Wolf were always friendly and helpful. BUT the app is the absolute WORST. I was moving from out of state and used it to reserve truck, etc but it kept Canceling my reservation! And when I arrived to get my truck and supplies, there was no reservation for me nor an appropriate storage room! I had to use another facility! Then, when I was moving from storage to my home, I went In Person to the local facility to reserve my truck. I got a call the next day telling me that the large truck I'd reserved wasn't going to be available until hours later so I'd have to take a small one instead. Because I'd hired movers, this was a big problem. I was MAD!! I don't feel at all comfortable referring anyone to use UHaul, especially using that app, which is a joke. This sure made a tough situation (moving) waaaayyyyy harder and more stressful! You need a complete makeover with that app. And explain to me why the truck I reserved wasn't available the next day....????? Not happy.....

DONNA BRIDGER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rick Smith 
Rating:
3.0

Very helpful and friendly.

Angela Roby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEOSHE MORGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Freemyer 
Rating:
4.0

Customer did not leave a comment.

Matt Miller 
Rating:
3.0

I believe they could use at least 3 ppl working at all times especially on weekends.

deborah payne 
Rating:
5.0

Agent at the counter at Jonesboro,ar facility was very friendly and helpful

Miguel Aleman 
Rating:
4.0

The after hours check in is a little confusing for us older generation.

Paul White 
Rating:
5.0

Customer did not leave a comment.

ulysses campbell 
Rating:
3.0

Provide the location with more appliance dollies. This is the second time I have rented a UHaul truck from the Jonesboro, AR, location. Both times I selected the dolly only to get there and find none on hand. Very disappointing.

Josh Langston 
Rating:
1.0

The older black woman seems very rude and hateful. Simply asking a customer to business type questions was not received well by her. I also believe she tried to fake am overcharge to me but I caught it. I would've 5 * if not for this person

Steve Sandborn 
Rating:
5.0

Customer did not leave a comment.

Morgan Moore 
Rating:
4.0

Customer did not leave a comment.

David Lovelace 
Rating:
5.0

Full tank of gas upon rental

Kyle Dickens 
Rating:
5.0

Customer did not leave a comment.

Donnie Pounds 
Rating:
5.0

Customer did not leave a comment.

Carlton Washburn 
Rating:
4.0

Customer did not leave a comment.

Carolyn Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wanda gamble 
Rating:
4.0

Customer did not leave a comment.

Diane Sykes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEOSHE MORGAN  |  First Impressions 
Rating:
5.0

All of the employees here were knowledgeable and friendly! Wonderful group! Keep up the good work!

April burrier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jermiane Calamese 
Rating:
5.0

Everything was great and I will be back when I need yall again

RAYMOND RANDOLPH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Brown 
Rating:
4.0

Customer did not leave a comment.

James Green 
Rating:
5.0

Customer did not leave a comment.

trip clarke 
Rating:
3.0

Joyce is very disrespectful the first day she was inconvenienced with me because another coworker was having password problems and it was time for her to clock out the next day I went to check on my deposit because I never received an email she was super rude again to me for no reason probably didn't even remember me from the first day and was still rude seems like her personality and some body really needs to talk to her about it the rest of the staff was great super helpful she was just mean and rude and it's just not cool

dustin cullom 
Rating:
5.0

Will shop with again 5 stars

Viana Taylor 
Rating:
1.0

The sun visor was hanging by one piece radio didn't work heater didn't work had to keep putting air in tires the gate wouldn't stay closed it was horrible I won't rent from you again

KEISHA BOYD 
Rating:
5.0

5 stars. Justin was very informative and provided an excellent customer experience.

Joe Johnson 
Rating:
5.0

Jonesboro Arkansas was very professional when I got to Jonesboro I dropped off the trailer I was bringing them they checked in no issues under the equipment distribution. Went and unloaded the truck and brought it back the same day. Check it out without no issues.. I will use them again too.

Brenda Hewitt 
Rating:
5.0

Customer did not leave a comment.

Billy Parker 
Rating:
5.0

Customer did not leave a comment.

Brian Yates 
Rating:
3.0

Customer did not leave a comment.

Aaron Robinson 
Rating:
4.0

Customer did not leave a comment.

Mark Piatt 
Rating:
4.0

Customer did not leave a comment.

richard duncan 
Rating:
5.0

Store representative was very well informed & helpful. Hands down the best💥

Quenna Borders 
Rating:
3.0

Customer did not leave a comment.

Markita Ramsey  |  Overall Experience 
Rating:
5.0

Thank you for being steadfast in your service and customer service!

matthew mcmullen 
Rating:
5.0

Customer did not leave a comment.

Ryan Williams 
Rating:
1.0

Driver side ramp was inoperable, after driving all day to have a car loaded at a Copart yard (they use a lift to load directly on the trailer) I drove home. Upon driving home the driver side ramp was stuck and would not come out. Setup roadside assistance, was told by one agent that it would be 30 minutes and he would be out to me. Then I called back and was told an additional 50 minutes. I then waited another hour then called back, I was given a total of 5 separate ETAs from the same service provider. I ended up waiting a total of 3 hours. I missed time with my family, missed the deadline to turn in an assignment for school, didn't get to eat, and had to sit in the cold....I was continuously lied to by the reps from Uhaul.

Chris Owens 
Rating:
5.0

Customer did not leave a comment.

isabel rodriguez 
Rating:
1.0

I reserved a truck and 6x12 trailer and got.a 5x12 trailer.

ashley cavenaugh 
Rating:
3.0

Customer did not leave a comment.

Jason Cribbs 
Rating:
3.0

There were some staffing issues that resulted in a longer than expected wait time when I picked up.

Matthew King 
Rating:
5.0

very professional

richard schlosser 
Rating:
3.0

Listen to what the customer is saying instead of rushing through the process! Hear what your customers are asking and try to explain the answers in a way people can understand. Compassion goes a long way.

RIckey Bowden 
Rating:
4.0

Customer did not leave a comment.

elchin Seyfullayev 
Rating:
4.0

Customer did not leave a comment.

livinia miller 
Rating:
4.0

Customer did not leave a comment.

Carl Gruenewald 
Rating:
5.0

Customer did not leave a comment.

Lynn Sheffield 
Rating:
5.0

Customer did not leave a comment.

Jessica Walker 
Rating:
5.0

Customer did not leave a comment.

Amanda Cobb 
Rating:
1.0

Customer did not leave a comment.

Ronald Nolberto 
Rating:
4.0

Gas gauge reading was way too high.

John Burgi 
Rating:
5.0

Customer did not leave a comment.

Eric Thomas 
Rating:
3.0

Customer did not leave a comment.

David Parker 
Rating:
5.0

Customer did not leave a comment.

SHANIQUA BRISCOE 
Rating:
5.0

Quicker drop offs perhaps. Thank You

richard williams 
Rating:
5.0

Ms. Joyce was a jewel.

Carolyn Barnes  |  First Impressions 
Rating:
5.0

Mrs. Joyce was an excellent person to work with. She was very knowledgeable of everything I inquired of.

Carolyn Barnes 
Rating:
5.0

Make sure the gas hands are working properly and the mileage reader is correct. Other than that everything was great

lela genkins 
Rating:
2.0

The extra dollys that I requested were never putted in the van

Jonathan Sanchez 
Rating:
4.0

Customer did not leave a comment.

William Lacefield 
Rating:
1.0

It took 15 minutes before anyone could be located to help my equipment return. Then another 15 minutes for the check in fella to come and tell me he chaired me $7 more for fuel. Said was supposed to be 9/16’ths full! I worked my tail off driving and loading/unloading for 2 days to complete and I bought the truck back a day early. The charge pissed me off and I couldn’t get the charge for the dolly rent taken off! It’s not the money, it’s the principle and greed that made this place a place I will tell everyone about so as not to use!!!

Scott Vaughn 
Rating:
1.0

I don’t even know where to begin. Such an unorganized terrible experience. Go somewhere else.

jon Shalala 
Rating:
4.0

A little slow getting in and out.

Mike Jones 
Rating:
3.0

Customer did not leave a comment.

jacob James 
Rating:
4.0

Everything went smoothly. The 2 employees were very nice and helpful.

Deanna Suchan 
Rating:
5.0

The pick up was great. Drop off, not so much

Lucas Hoggard 
Rating:
5.0

Customer did not leave a comment.

Melissa Thompson 
Rating:
4.0

Short handed - need more help in the store

Mike Jones 
Rating:
5.0

Customer did not leave a comment.

David Petrus 
Rating:
5.0

Customer did not leave a comment.

Scotty Alsup 
Rating:
1.0

Truck was in poor running condition and kept cutting off on eway

QUENTINE DANDRIGE 
Rating:
3.0

When we arrived and asked where the unit was out of 4 people no one was exactly sure

Tommy Ellison  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

marie everett 
Rating:
5.0

Have more then one customer service person

Carol Lewis 
Rating:
3.0

Customer did not leave a comment.

John Stump 
Rating:
5.0

Customer did not leave a comment.

dwayne owens 
Rating:
5.0

Customer did not leave a comment.

Ernest Perez 
Rating:
4.0

The team was friendly and helpful

Mark Piatt 
Rating:
5.0

Customer did not leave a comment.

Katlynne Gillespie 
Rating:
5.0

Great service.

Natasha Neal 
Rating:
1.0

Showed up at 9:50am to pick up the truck (pick-up was sheduled for 10am). There was a mixup with getting the keys. The app told me I needed to go get them from an associate, but Nate Spivey (the GM) told me they were in the lock box. The app wasn't giving me a code, so I couldn't retrieve them from the box. After finally getting the keys from Nate and opening up the truck, I see that the two dollies and the dozen furniture pads that I had purchased were not in the truck, and the floor of the truck was soaking wet with mop water (this was around 10:30 am, 30 minutes after I was already supposed to have the truck). I went back inside to ask about the dollies, furniture pads, and the soaking wet floor. Upon approaching Nate and asking for assistance, Nate said, "Could you just hold on for a second,? You're interrupting my inventory count." I worked retail and customer service for almost 10 years, and cannot imagine a single scenario where I would have been allowed to say that to a customer who was requesting assistance. He then tells me that he doesn't have any dollies because they've all been rented out. Considering I made the reservation for the truck and the dollies a week before, I would have thought that the dollies I paid for would have been held back for my reservation. Nate tells me that he will process a refund for the dollies. When we drop the truck off in Little Rock, the Uhaul employee there tells me that I should have received an email if a refund had been processed, and I had not received an email. We then call the Jonesboro location to talk to Nate again, and he lies to me and says that he told me that the location receiving the truck would have to process the refund. This is the opposite of what he said when we picked up the truck. Nate Spivey then calls the Little Rock Uhaul location to tell the employee that we were "over the top and entitled." I'm so very sorry if I'm over the top and entitled for asking for the products and services that I paid for. I've never had so much trouble with an employee at Uhaul before, and I've certainly never before had to mop standing water from the back of a Uhaul truck myself. An absolute embarassment. There was a young female employee at the Jonesboro location who was new and she was very nice and helpful. 100 times more helpful than Nate.

Braden Riggins 
Rating:
4.0

Customer did not leave a comment.

helen easley 
Rating:
5.0

Customer did not leave a comment.

Russell Coleman 
Rating:
4.0

Customer did not leave a comment.

GARY BECKMAN 
Rating:
5.0

Customer did not leave a comment.

Nytoria Boatwright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ametrius Randle 
Rating:
2.0

Employees didn’t know what each other were doing: outside guy said inside people weren’t doing their job. Had to wait 30 min while he was on the phone to get my trailer. Inside person was very nice and helpful. Outside guy needs an attitude adjustment. Not a good experience in Jonesboro.

phillip ballard 
Rating:
4.0

Customer did not leave a comment.

Crystal Johnson 
Rating:
3.0

Nothing wrong with the location but the check in experience is to be desired. Having to take a selfie, upload my drivers license, then have to call two people that I know so uhaul can call those two people to verify. Then on top of all of this verification, you cannot pay with a debit card unless you want to spend another $40 because you “might not have enough money in your account” excuse. I understand people steal vehicles and such but to make the check in so daunting for your everyday customer who is not looking to steal, it makes it very difficult and unnecessary. It’s one of those “should we lock up the toothpaste because it’s getting stolen but we won’t sell as much toothpaste if we lock it up” situations. Make your good customers mad to deter the ones who are going to steal anyways and regardless of what safety measures. Anyways, rant over. I unfortunately needed a truck to move my business but might be looking elsewhere in the future.

ALLISA carroll 
Rating:
1.0

Customer did not leave a comment.

Queenteria Mathis 
Rating:
4.0

Customer did not leave a comment.

Anthony Smith 
Rating:
4.0

Customer did not leave a comment.

Andrea Stout 
Rating:
4.0

Truck was extremely clean and nice but Headlights in truck need to be fixed, the postion moved with every bump

Amanda BREWER 
Rating:
5.0

Nothing… Johnathan was amazing! He was very friendly and got us exactly what we needed.

Tabitha Casey 
Rating:
5.0

Customer did not leave a comment.

Linda Hightower 
Rating:
5.0

Top Notch customer service and very professional.

jon hancock 
Rating:
2.0

Customer did not leave a comment.

Rachel Guerin 
Rating:
5.0

Customer did not leave a comment.

Jeff Grizzle 
Rating:
5.0

Very friendly staff and excellent services.

Josh Searcy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Whelan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SUZANNE HINTON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashley Richardson  |  Overall Experience 
Rating:
5.0

Very friendly staff. They even gave us restaurant recommendations because we just moved to Jonesboro.

Josh Searcy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Scott  |  First Impressions 
Rating:
3.0

The starting and stopping of rental storage was easy. However every time I went into the store to get something the wait time was incredibly long.

Heather Tims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aldora Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rufus George  |  First Impressions 
Rating:
5.0

Everything went smoothly

Kathy Colbert  |  First Impressions 
Rating:
5.0

The guys at the store were super friendly and helpful!

ANNA CALDWELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiree Jackson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mark Holden  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lanisha Carlock  |  Overall Experience 
Rating:
2.0

Facility doors broken so any one can enter; the unit door was very difficult to unlock and supposedly it was a climate controlled that only worked half of the building.

Jorge Oviedo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Cobb  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Ozzy Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cora hester  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Doutin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Drossart  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jorge Oviedo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sherry Thielemier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chiquita Dowden  |  First Impressions 
Rating:
5.0

Above and beyond. I really appreciate the service and accommodations that was bestowed upon me. And everything was easy and no hassle. Thanks yu.

Maycola Harvey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Norris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Foster  |  Overall Experience 
Rating:
5.0

Only one staff and I stood in line for 50 min after driving 3 hr and the ony reason I didn't leave is because I had reservations and needed to move into my storage unit. Uhaul management needs to do better. Thank you

Georgia Lester  |  First Impressions 
Rating:
1.0

I was moving my things out and had some furniture left sitting next to the fence. I had to go get a trailer and when I returned my things were in the dumpster. I had already went inside to tell them I needed the dumpster unlocked that I was moving. They said ok but don’t put any furniture in there. So for them to throw my things away.

Tonya Braswell  |  Overall Experience 
Rating:
5.0

Above and beyond expectations!!

BILLY WAYNE KIRBY  |  Overall Experience 
Rating:
5.0

Very handy

ROBERT CONKIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kandra Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia Houk  |  Online Move In 
Rating:
5.0

The self-storage units very clean and well light, and I really appreciate they help me out ,with the rental agreement and show me where my self-storage unit be at. And they are really friendly and helpful to their customers. Thank you and nice doing business with you

dennis wilson  |  First Impressions 
Rating:
2.0

The storage units here are poorly maintained. Many of them have roof leaks so using them is taking a risk of your items getting wet.

David Hober  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENT FOLAND  |  Overall Experience 
Rating:
1.0

I rented a unit from the local uhaul location. To start off the rep put me in the wrong unit on my contract. I went up there hours later to move my things into the storage unit. My access code did not work. I had to go inside and find out that I was not set up right. The lady rep apologized and fixed it and said that I would get a month free even after I paid for the month. I asked her if it was set up on auto draft she confirmed. I waited for the payment to come out and it never came out and I was told that I was late. I talked to the manager and he stated that it was my responsibility to make sure I’m paying it on time. I ended up getting angry with him and I moved out and went with a better company! I will not be back!!! I highly do NOT recommend to anyone! There is a HUGE communication problem at this store! There is also a problem with the yard they have there! Every time I went to my unit I would have to go inside and have them move tow boxes out of the way. It is super inconvenient to have to spend 10 minutes to wait in line to ask an employee to go outside and move their equipment to get the unit you rented!

Amanda Briscoe Higginbotham  |  Overall Experience 
Rating:
5.0

Glad uhaul is affordable and convenient

mark myles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Drossart  |  First Impressions 
Rating:
3.0

When I went to close the building one staff member was very unhelpful. While I was waiting to be helped he got on the phone and then when he got off the phone he walked around aimlessly. He never even asked if he could help me. When the other worker finished with who he was helping I had to ask if I could finally be helped. I won’t be back.

Shelly Tucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanisha Carlock  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeremy Byers  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

WANDA GARNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Lowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudette Dabney  |  First Impressions 
Rating:
3.0

The online system did not wirk well. I had to confirm and reconfirm my order. The lights in the halls of the stirage untils are slow to respond. Some of the sliding handles on the locks stick. But overall, I was able to store materials and get access to my storage. Get something to hold open the stirage hall door. Sweep the halls. Fix the front door of the store.

Lise Mccoy  |  Overall Experience 
Rating:
4.0

It did not appear anyone ever cleaned lanes in front of units , I picked up screws and nails every time I went there. I seen glass piles in same spot for weeks, uhaul equipment was parked in such away it was hard to get in and out , I never seen anyone patrolling lot although I was told there was I went there two or three times a week as I had craft stuff stored there and it was a bit scary after dark

Donna Sylvia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROXANN RUFFIN  |  First Impressions 
Rating:
5.0

When I picked up truck, gas tank level between a1/4 and 1/2. When I dropped it off, that’s where the level was. I still had to pay 14$ . Ride was very comfy. I couldn’t figure out how to play my music. Otherwise, everything was great. Thank you 😊

Lucy Acevedo  |  First Impressions 
Rating:
5.0

Everything worked out well. Thanks

SUHUA FAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Sylvia  |  Online Move In 
Rating:
5.0

Steve was absolutely amazing! My entire stay! His staff Cody and many others were great!!! I appreciate you all recommending to everyone

Jasmine Versie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Ruffin  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Karen Fike  |  Overall Experience 
Rating:
5.0

I made it safely, thank you so much and have a blessed day.

LECHELLE SPENCER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Veronica Heatherly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paige Owens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cordara Tripp  |  First Impressions 
Rating:
5.0

Excellent customer service from the first time I called for prices on my Unit I rented to in person super friendly and knowledgeable about their job and customers . Thank you for a excellent storing and moving process .

Amy Whelan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vincent patterozzi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jake Mathis  |  First Impressions 
Rating:
5.0

Very satisfied

SHERRY RILEY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

HENRY FEILD  |  Overall Experience 
Rating:
4.0

Facilities manager was very helpful and knowledgeable.

JOE BURNS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY REDDEN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PENNY CONNER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EVERLY CLARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa lucas  |  Overall Experience 
Rating:
2.0

My problem was that when I called to extend my rental I was told I could but when I made it to pay I was told I couldn't and only had a couple hours to find storage and find help to unload truck, had no choice but to rent storage unit from U-Haul cause the day was about over. Didn't understand how could agreement change in a hour when I already had truck.

darin bolden  |  First Impressions 
Rating:
5.0

Awesome

Rosemary James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bakari Kountz  |  First Impressions 
Rating:
5.0

The gas pricing was way to high and due to the deposit, I didn't have the extra money to put back in gas so instead of getting my deposit and filling up with gas I had to pay almost six dollars a gallon and that made me very unhappy. But it is what it is. And left me with no funds for food or anything. But the staff was great!

KESHA JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina McNutt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonah Haynie  |  Overall Experience 
Rating:
4.0

Thank you for good service!

Chaerie Wallis  |  Overall Experience 
Rating:
5.0

Awesome Thanks

Rosemary James  |  First Impressions 
Rating:
5.0

Catherine Fleming, the employee who helped me, was very friendly and knowledgeable. I also really enjoyed talking with her. Let her know her fellow English major, Daniel Freudiger, would like to take her out sometime.

Daniel Freudiger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eldridge thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime Chavez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan Walker  |  Overall Experience 
Rating:
4.0

Wish the hours were more convenient.. if I feel as though if I wanted to go to my storage at 2200 I should be able to go....or even 0600.

Baleria Pierce  |  First Impressions 
Rating:
1.0

Got to the U-Haul rented a truck and a storage unit left to load my stuff drove back just to realize I never actually got my storage unit after I paid and showed proof of my drivers license. I had to drive back to get my id and debit card because my information never did get finished processing in their system.The guy kept trying to give me a hard time and also down talk the new employee so unprofessional if you ask me .The storage unit was so ran down looking and very small for a two bedroom home I Couldn’t use the storage unit and they couldn’t give me anything larger I wasted my time and money just to be play with all day I will never go back

Deanna Sanford  |  Overall Experience 
Rating:
1.0

wasted my time and money just to rent a u-haul truck for a 2 bedroom home that fitted everything just to move into a storage unit that I thought was for a 2bedroom the guy tried to convince me that my stuff would fit inside knowing it wouldn’t so to anyone who looking for a storage be sure to ask how it looks before paying your money !I will never use this place again

Deanna Sanford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jimmy Vick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Walker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kenny Pearson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shantel Neely  |  Overall Experience 
Rating:
4.0

The owner was extremely helpful and accommodating at move out. The facility is we maintained however the unit I was given had a tear in the roof and birds inside. I let the manager know and had to wait several days and the roof issue was not fixed. On my move in day he taped up the ceiling but it was done poorly. The issue was the same upon move out. Based on everything else I think this was an isolated occurrence. The owner helped me with a truck and car dolls rental upon move out and she was extremely helpful and knowledgeable!

Kristal Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamaica Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVERLY CLARK  |  First Impressions 
Rating:
5.0

Steve walked me to the unit and answered all my questions. He also helped me with how to find movers in the area. I appreciated his dedication to customer care and his easy going style.

BRIAN FORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Baldwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

quintin ditch  |  Overall Experience 
Rating:
5.0

Clean, great, secure and our things in storage (most of our house) was in storage there for nearly two years. Everything was secure and maintained well! Steve is an EXCELLENT Manager of the place too. If we ever need storage or moving equipment again, we will definitely be back!

Shannon Poss  |  Overall Experience 
Rating:
5.0

The manager and his staff were amazing, helpful they deserve recognition for what they do

Lisa Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosemary James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

viola turner  |  Overall Experience 
Rating:
5.0

The double doors into the hallway of the units were not well maintained--they didn't latch well.

Beth Hood  |  Overall Experience 
Rating:
5.0

The staff was knowledgeable and very helpful.

RON RUGGLES  |  Overall Experience 
Rating:
5.0

Thank you.

don chamberlain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA BARTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Lewis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

eric sappington  |  Overall Experience 
Rating:
5.0

Steven was friendly and very helpful. He was straightforward and made the process comfortable

Elliott Berry  |  Overall Experience 
Rating:
5.0

Excellent place for storage when needed. Manager is very friendly and helpful as was the staff.

Debbi Goodwin  |  Overall Experience 
Rating:
3.0

Only problem was they failed to check me out of the units once I notified them they were empty. I received a late notice on payment which I did not owe.

paul White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul White  |  First Impressions 
Rating:
5.0

The process was smoothly executed by staff, who was extremely proficient, very friendly, and eager to assist .

Donnie Moore  |  Overall Experience 
Rating:
5.0

The Jonesboro store is the NICEST U-Haul facility I have ever used!! Steve and his staff are very professional and very helpful. I've used them multiple times and always been satisfied with the service. I've rented trailers and a storage unit from them and things could not have gone better. Great Job!! Mike P. Jonesboro, AR

Mike Philpot  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeri Mays  |  Overall Experience 
Rating:
4.0

They were a lot pricier this at home

Jeremy Tucker  |  Overall Experience 
Rating:
5.0

Outstanding customer service experience

Donnie Moore  |  First Impressions 
Rating:
5.0

The service was excellent! Would highly recommend.

William Kruse  |  First Impressions 
Rating:
5.0

Great customer service. Employees have positive attitudes and facilities are well maintained.

Terry Ratliff  |  First Impressions 
Rating:
5.0

Excellent service

Jaime Chavez  |  First Impressions 
Rating:
5.0

Every time I get a u haul connection the service and equipment has been above the expected level 👍

Sandra Hedge  |  First Impressions 
Rating:
5.0

The people in the office were very helpful. The General Manager knew me by name and was very friendly each time I came in.

Mitch Mathis  |  Overall Experience 
Rating:
2.0

We had damage to a few of our items in our unit, specifically a bed. The manger handled the situation very poorly. Luckily the corporate office was made aware and they properly resolved the issue.

Thomas Shapp  |  Overall Experience 
Rating:
5.0

This location has always been helpful, even recommended a great restaurant to eat at since I am new to the area.

Andrew SPencer  |  Overall Experience 
Rating:
5.0

Katie davis was out standing and went above to make sure everything was taken care of!!

jessica frederick  |  First Impressions 
Rating:
5.0

The customer service I received on the phone was excellent!!! They we're awesome about reserving a storage unit for me when I'm moving back to the Jonesboro area very soon from so far away.

Pamela Kay  |  First Impressions 
Rating:
5.0

The guys at U-Haul were very helpful. The store was very busy for a Saturday afternoon but they dealt with me and every other customer as if we were the most important. They were friendly and respect.

Mitch Mathis  |  First Impressions 
Rating:
5.0

Great overall, just wish we were able to contact the individual location easier

Michel Kale  |  Overall Experience 
Rating:
1.0

I had a climate control unit. King Mattress was ruined by water coming up thru the concrete, no moisture barrier below the concrete. Because I hadn’t taken out additional insurance No compensation!🤬

Ken Gibson  |  Overall Experience 
Rating:
2.0

Getting access was difficult since the staff (except for the manager) could never find my boxes in the system. Staff couldn't schedule time to see box since only manager had access to forklift.

Kristin Flachsbart  |  Overall Experience 
Rating:
5.0

Took very good care of us 😁

Colleen Johnson  |  First Impressions 
Rating:
5.0

EXCELLENT service, facilities and the personnel very helpful! Extra KUDOS to the General Manager Steve who goes the extra mile in service!

Max Guzman  |  Overall Experience 
Rating:
5.0

Great customer service that is important in any business Steve and his coworkers are awesome

Veonia Jackson  |  First Impressions 
Rating:
5.0

Would definitely use again, great staff and management.

DALE ISENBLETTER  |  Overall Experience 
Rating:
5.0

CLEAN..AFFORDABLE...FAST...QUICK SERVICE

Bryan Terry  |  First Impressions 
Rating:
3.0

My first few months with this facility was good. However when it came time to end my lease it was a disaster and cost me 4 months and lots of bank fees. My poor mother got caught up in it also shame.

julia cart  |  Overall Experience 
Rating:
5.0

They were great.

Gail McIlrath  |  Overall Experience 
Rating:
5.0

Excellent customer service. I will be back whenever I need another storage unit.

Shannon Cunningham  |  Overall Experience 
Rating:
5.0

Very polite and helpful

Robin Seratt  |  Reservation 
Rating:
3.0

They took over an hour to find our reservation.

Paul Moore  |  Reservation 
Rating:
4.0

very nice

lasha brown  |  Overall Experience 
Rating:
2.0

The staff was nice & helpful however, we paid for climate controlled, the 4 time we were on site the air conditioning was not working and 90+ degrees. I don’t believe we got what we paid for.

William Green  |  Overall Experience 
Rating:
4.0

Staff was courteous and informative.

KENNETTA Talton  |  Overall Experience 
No reviews have been submitted for this location.

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