Customer Reviews for U-Haul Moving & Storage of Great Falls West

Rating:

5.0

Everything was great. Derrick was very professional and everything went as planned. I would say if they maintain that nothing needs to change. Other staff at this location were also professional and very good with customer service. Thank you.

Rating:

5.0

They were very helpful and even replaced a fuse so that my left turn signal would work properly. 😃👍

Rating:

3.0

Check-in was great, this location has a tiny lot and is somewhat difficult to maneuver a truck in.

Rating:

5.0

Met me at the drop off parking space. I didn't even have to go inside

Rating:

4.0

Trailer was very dirty on the outside. It had not been cleaned since its last use. Clerk who helped me was very cordial and helpful. He made the experience very good.

Rating:

5.0

I did ask for a dolly and it wasn’t in the trailer when we picked it up. But we ended up not needing it so it worked out okay.

Rating:

4.0

I have used this location for years, appreciate the location and convenience. On-line reservation system is easy to use.

Rating:

5.0

Nothing to improve the quality of customer service was outstanding. The gal who assisted me was very helpful,and very knowledgeable, and polite. Definitely worth checking into for all your moving needs.

Rating:

5.0

My move went very easily and all employees were very helpful!

Rating:

5.0

Everything was fine

Rating:

2.0

1st visit to rent the truck, there was a husky girl behind the counter not doing much while the other guy helped me. She belched really loud and chuckled about it. Both people were complaining about the computer system. Upon return to pick the truck up on Sunday they gave me keys and sent me to the wrong truck. I came back in and asked where the truck was I rented, both guys laughed and said it was over there…sorry. Also the truck I rented had bald rear tires. your staff might need some help on their customer service skills!

Rating:

5.0

The truck was clean, but it needed some maintenance. Overall, these guys took great care of me when I needed a truck on short notice. U-Haul should have a military dsicount.

Rating:

5.0

Staff was attentive, knowledgeable, and very helpful. 👍

Rating:

2.0

I was told my truck was at 3/4 of a tank before I left the store. I noticed within a block and a half that it was at just over 1/4 of a tank. Turned around to have the gentleman that help me rent the truck have a look at the gauge and was hoping for some reassurance that I wasn’t responsible for filling the extra 1/2 a tank. When I went back in to ask him to take a look. I was made to feel like it was an inconvenience to him and was asked I could take a picture(apparently pictures are time stamped and that was what (I) need to do) everything would be okay. I am the customer and am responsible for filling the tank back to where it is. How am I not to worry about spending extra money on something should never have been an issue.

Rating:

3.0

This was the 2nd time the actual fuel in the truck was a lot less than what was in the paperwork. I noticed but was already on my way and did not want to go back. I filled up what i have used but was charged for the rest anyway what i havent used. The first time the paperwork showed FULL, was only 1/4 in.

Rating:

5.0

very friendly & prompt

Rating:

4.0

Nothing more. The staff was right on the job and I thought friendly and very helpful.

Rating:

5.0

The service and representationvwas great and the employees were very friendly and helpful. Thankyou!

Rating:

5.0

Great work.

Rating:

5.0

The employees were above and beyond helpful plus very friendly. The hours to access the storage are less than ideal

Rating:

5.0

He was very respectful and helpful. I had let him know my experience and he helped me through the issues and provided me the right people to go to.

Rating:

5.0

Johnny on the spot. Check in was friendly and quick

Rating:

5.0

Rented from the location before.The personal have always be friendly and helpfull. I enjoy renting from this location.

Rating:

5.0

None, awesome and helpful guys.

Rating:

5.0

Service was outstanding! Darrell did a fantastic job getting me all set up.

Rating:

5.0

Perfect job completed as quoted .... friendly staff .... very pleased with the hitch ... pro instalation .... just exactly what I wanted ... thank you .... Tim Sack.

Rating:

5.0

More help on Saturdays

Rating:

5.0

Make one ways out of california affordable.

Rating:

3.0

Staff would not allow for returns of bed covers that were new and in bags.

Rating:

1.0

Two young boys (20) were helpful at first , please keep in minde I pull fifth wheel and live in one so I know my truck and what is wrong with it and what is not, I reserved a car hauler , in great falls to pull a car back to hungry horse, I got there late and they were very understanding and I had stopped told them I’m going to have fluffy taco I’d be back , I get back about 4 pm ( they close at 5) I back up to car hauler I bought adapter and a ball hitch ( someone stole mine) we get hooked up and lights won’t work on car hauler he sees that I’m stressing so say “ look you agree the lights work I will let you take it and we’re not responsible for it when you leave and he knows I’ve got to drive back to Hungry Horse at NIGHT! I get upset walk off scream n come back calm and say ok what about a car Dollie? Yeah I’m a 3 year wireing technician I know my equipment is fine it’s your truck wireing harness , I explained I just pulled a fifth wheel had lights and power breaks and it worked fine nope it’s yours not mine he explained. So I pull off of car hauler back up to Dollie next thing I know he had issues with his adapter I bought, he wiggles it boom lights! They have 3 other customers show up during this time and it’s almost closing so he gets on computer and switches contracts and throws at me , I’m like so is Dollie cheaper than trailer? Nope he says there the same! Your good to go I’m so pumped up by his negativity I just wanted to get out of there didn’t show us how to use the Dollie or anything? I make it safe thanks to a friend made sure my straps were good and car wouldn’t come off , I made it that night get up take it in to very nice man Blaze in Columbia Falls Mt very understanding and try’s to figure out what this young man did after long time on the phone he got me some money back because the hauler was more than Dollie ! Very good service in CF but the young man in great falls very rude and not helpful at all????

Rating:

5.0

I've had EXCELLENT service from the people at this store on multiple occasions. This time the store was understaffed and Chuck was stressed a bit.

Rating:

3.0

Met me at the door and not very friendly! Just expected me to know what to do! I had to ask the questions and what questions were asked of me, they were very short! I was not impressed at all and I hope that I never have to use them again!

Rating:

3.0

Great service and the equipment was clean and fully operational.

Rating:

5.0

Nothing. They were professional & friendly.

Rating:

4.0

The trailer was dated. Maybe washing every now and then.

Rating:

1.0

W had the largest trailer on reserve. It had to be for that specific day as I had to be moved out of town. Then I got a call that they would only have the smaller one available because someone couldn't have the larger one back. This did not work for me at all. You did not offer the same size truck for the same price. Instead I had to make the small trailer work which it didn't. Luckily we had a pickup to put items in and then I had to pay a third driver to help haul more items, plus my car was stuffed full. This whole thing could have been avoided if you knew for certain that you will have what we need when we put it on reserve. I was told by the man that reserved it that they always find a way to get what we need. You didn't. Instead we had to make due with what we could. I hope I never have a repeat of this again should I move in the future.

Rating:

4.0

The staff were great, very friendly and helpful. After I got to my destination, the back of the truck was all wet, not sure where that came from but it almost ruined the $39 tv box I purchased.

Rating:

1.0

Check trailer thoroughly so I don't have to drive back from my destination to get a lock drilled off the trailer.

Rating:

5.0

I called Uhaul for my reservation, and was ASSURED that I would get the truck that I was reserving - a pickup truck with an 8’ bed at 49 cents per mile. I arrived to find out that the truck was not available and I had no options, except to get a box truck for 89 cents per mile. This is bad business and I’m beyond disappointed. This was a big difference in cost since I had to put many miles on this truck. I would not recommend Uhaul to anyone after this experience. They should have at least honored the price per mile for the vehicle that I was ASSURED I was getting. I asked if they would, and they refused. Does Uhaul even understand what a reservation is??

Rating:

5.0

Wonderful employees - everything was smooth and easy. Thank you!!!

Rating:

5.0

Great team work here. Special a guy name Derek! Thanks so much guys!

Rating:

5.0

Was really good do the same

Rating:

4.0

It was very busy could have used more help.

Rating:

5.0

Great service, Derrick was very flexible even though I was running late

Rating:

5.0

Everything that I needed was provided. Staff was exceptional.

Rating:

5.0

The staff worked with me and were very professional.

Rating:

5.0

Staff was very friendly and very helpful.

Rating:

4.0

Need lights in the units…

Rating:

5.0

I have 3 storage sheds, and this is always the friendliest and most helpful of the three.

Rating:

4.0

The employees/Staff at the Great falls location were great. After the honorable experience in the Odessa office I had my mind made up I would never use U-Haul again, but the people in Great falls, MT changed my mind back. I do not see a rating low enough for the management in Odessa, TX on this form!

Rating:

5.0

Love it the workers are one in a million very kind and waited with respect on what i ask for keep up the good work you are high on my list everneed you will be there to ask for it. Thanks again

Rating:

5.0

The staff were very polite and helpful. Everything was well maintained and clean, I would recommend this facility to others.

Rating:

5.0

Great customer service!

Rating:

5.0

General Manager and employee both were fantastic and made the move in experience smooth sailing. Thank you again!

Rating:

2.0

The staff at this facility is great and the hours and ease of access is also great. The only issue is the units don't have any interior lights so it is really hard to see your stuff, and it's not climate controlled. This makes the units kind of expensive for what you get. I've paid less than that for a unit the same size that was lit inside and climate controlled. So it's not a good value for what you pay.

Rating:

5.0

Nothing more to add

Rating:

4.0

Didn't know a free month of storage was available, turned out to be a blessing!

Rating:

5.0

Mike was very knowledgeable. answered all my questions which helped me make a decision on size of storage and truck I needed. Nice doing business with Mike and Sam. Thanks

Rating:

5.0

Excellent staff and GM, Mike.

Rating:

5.0

Excellent service!! Very nice and helpful staff.

Rating:

1.0

Poor experience. More could have been done by UHaul to improve this. I had equipment failures on 2/2 rentals, and lack of staff follow through on storage unit. Compensation appreciated.

Rating:

5.0

Sam was very helpful and accommodating. Thank you.

Rating:

5.0

Service was excellent

Rating:

5.0

Very nice and helpful.

Rating:

1.0

No lighting in rooms. Layered doors, far distance to your storage and no way to pull right up. We had a rat trap in the room. Later when we picked up our stuff we had rodent droppings and chew marks.

Rating:

1.0

Terrible customer service in person and on the phone. Was told by employee that storage unit would be prorated for the month. Was not. Will not use uhaul again and encourage others to do the same.

Rating:

2.0

I actually moved out 1 to 2 days after you charged me for the full month and I could not get any kind of refund. I feel this is not right especially since I paid so much from California to Montana.

Rating:

5.0

best service I have ever seen bar none. thanks the folks @ U-Haul great falls MT. 405 central w.