Customer Reviews for U-Haul Moving & Storage of Glen Burnie

4,680 reviews

7280 Baltimore Annapolis Blvd   Glen Burnie, MD 21061

(443) 577-4152

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(443) 577-4152

7280 Baltimore Annapolis Blvd
Glen Burnie, MD 21061

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Had a hitch installed on my 2023 Hyundai Pallisade. Solomon did the work....superb service. Thanks, Jim

Jim Keffer 
Rating:
5.0

Young man was extremely helpful with disconnecting the car from the trailer and truck. I didn’t have to do anything but back my car down the ramps. Wonderful service!

Paula Meeker 
Rating:
5.0

Customer did not leave a comment.

Joel de jesus Guerra Ardon 
Rating:
3.0

Truck was tucked away behind other larger trucks which made it hard to find. Truck would not stay running so I had to wait for a clean-up on another. I spent over an hour at this location waiting for a running truck.

Aaron Menefee 
Rating:
5.0

Jasmine was friendly, professional and fast.

Sharoon Chaudry 
Rating:
5.0

Customer did not leave a comment.

Michael Peterson 
Rating:
5.0

Customer did not leave a comment.

Jsovan Parker 
Rating:
3.0

Customer did not leave a comment.

Juwan Tongue 
Rating:
2.0

The engine light was on. The transmission was awful and acceleration was clunky and shook the vehicle. The vehicles brakes barely worked. And they didn’t discount me at the register for all of the difficulties.

Samuel Snead 
Rating:
5.0

Peyton provided excellent customer service. She has a professional demeanor and pays attention to details. I’ve rented from different locations for decades, moving our three kids through schools, apartments and homes. I prefer to rent from the larger U-Haul outlets with supplies and setup. The smaller locations haven’t worked as well for me as they seem to supplement their income with this. I drive be farther to the larger ones. They’re focused.

Mark Francis 
Rating:
4.0

Customer did not leave a comment.

Carla Clemens 
Rating:
5.0

Needed aquick and easy option for moving my daughter at last minute. This was perfect!

Jeff Althoff 
Rating:
5.0

Customer did not leave a comment.

Jae Hwang 
Rating:
5.0

Should tell. Customers 2 1/2 hrs for install not 2 hours, the man that did it was superb

Cheryl Jackson 
Rating:
5.0

Customer did not leave a comment.

Tammi Edwards 
Rating:
5.0

Customer did not leave a comment.

walter elling 
Rating:
5.0

Customer did not leave a comment.

Tommy Davis 
Rating:
5.0

Possibly sweep out the trailer before issuing. Found nails, screws and such in the trailer that could have punctured my tires if not caught before loading/unloading.

Matthew Miller 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA LATHE 
Rating:
5.0

Customer did not leave a comment.

TORRANCE THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patric BridgesJenkins 
Rating:
4.0

Customer did not leave a comment.

Gail Peteck 
Rating:
5.0

I love this location all the staff are great. And I love Ms. Alice, I think that's her name. I believe she's the manager, but she is awesome. She's very understanding and she makes sure that there's no Stone unturned. In order for customer satisfaction.

Charles Hill 
Rating:
4.0

Customer did not leave a comment.

JOSE LOPEZ PLEITEZ  |  Overall Experience 
Rating:
4.0

I love when it goes smoothly

Dawn KIMBLE 
Rating:
5.0

Customer did not leave a comment.

John Cochran 
Rating:
5.0

We will likely be repeating the Ferndale-Exmore route in the near future.

Robert Daniel 
Rating:
5.0

Customer did not leave a comment.

CHARLES LUEDTKE 
Rating:
5.0

I have to applaud the exemplary customer service that I experienced with Barbie and Payton. Ladies, I thank you for turning a stressful day into a positive productive one. Thank you for not hesitating to go above and beyond for a customer, and with a smile at that. You both were amazing. The facility was clean, vehicles were clean, service was fast and friendly. Kudos to you both for representing U-Haul in such a positive and welcoming manner. If I ever need a U-Haul again, I will definitely come right back to this location! Barbie and Payton, much love to you both and I wish you much success in your careers. Your patience and kindness will take you far.

Briana Jenkins 
Rating:
5.0

Amazing staff! They were friendly and pro-active. They always checked in with me to see how things were going. Super clean facility and well taken care of. Well lit and in great shape. A+

ANDY LEE  |  Overall Experience 
Rating:
5.0

They communicated very well and were very friendly. Install looks great and technician walked me through where everything was located!

Michala Wyrsch 
Rating:
5.0

Today I left happy because a boy named Justin helped me, by the way very friendly and fast. In less than 10 minutes he was ready with the keys in his hand. The next time I come back I also hope that the young man will attend to me. Thanks Justin.

Lucio Toroya 
Rating:
5.0

Customer did not leave a comment.

Kyle Yingling 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson 
Rating:
5.0

Reservation for car dolly was well done. Thank you

kenge jean calvin 
Rating:
5.0

I would absolutely recommend this location of my pick up to a friend they are very professional, courteous, and very helpful. I was alittle worried about having to hook up the trailer myself because I never did it but your staff took care of everything never had to touch anything.Definitely going back to this location.

Robert Greenstreet 
Rating:
5.0

Customer did not leave a comment.

Brian Daum 
Rating:
1.0

I rented a 9-foot van and drove it 85 miles round trip. The gas gauge was defective and indicated a full tank when I picked it up. It was not full. Upon return from the 85-mile round trip it cost me $31.00 to top off the tank. There was no way it took me 9 gallons to go 85 miles on I-95 round trip, so I asked the girl at the counter for a $15.00 credit for delivering me a truck that was supposed to have a full tank but didn't. Her attitude absolutely sucked, she blew me off, very well-rehearsed. She told me that next time I rent from U-Haul Glen Burnie I should be more careful. I laughed in her face at the prospect of ever renting at the Glen Burnie U-Haul ever again.

peter kochanski 
Rating:
5.0

Customer did not leave a comment.

Patrick Jones 
Rating:
5.0

Customer did not leave a comment.

Mariano Torres 
Rating:
5.0

Customer did not leave a comment.

Dynesha Campbell 
Rating:
5.0

The only reason I did not keep the storage unit is because I lost my job. The staff is top notch and very helpful.

KEITH BUTLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Smith  |  Overall Experience 
Rating:
5.0

Great service thank you

Isael Bernal 
Rating:
5.0

Great staff.

Ramiro Elizondo 
Rating:
3.0

The person who checked me out was busy answering the phone and buzzing people into the storage area. I pointed out that the information he had on the contract was different than what was on my reservation. He also could not locate the drop off location I had pulled up on the U Haul website. The difference between my reservation and the contract led to me being overcharged, which still has not been worked out.

Charles Shockney 
Rating:
5.0

Está de masiado bueno el servicio

virgilio sanchez 
Rating:
5.0

Customer did not leave a comment.

brian BACHE 
Rating:
4.0

Customer did not leave a comment.

Kamilla Ali 
Rating:
1.0

Hidden fees and overcharged. Would never use them again

Carrabbas Bloomin Brands 
Rating:
5.0

Staff was quite friendly and made the whole process smooth and easy.

John Appel 
Rating:
5.0

Customer did not leave a comment.

loyd Haynes 
Rating:
5.0

Customer did not leave a comment.

Rodney Williams 
Rating:
5.0

Customer did not leave a comment.

rolando auosto 
Rating:
5.0

Customer did not leave a comment.

Stephen Franklin 
Rating:
5.0

Good service

bayron guerra 
Rating:
5.0

Keep up the great work.

Reginald Madden 
Rating:
5.0

Nothing, great customer service and friendly employees.

Earnest Carter 
Rating:
5.0

The trailer had a fair amount of dirt on it likely from a prior renter. No matter to the overall use for me. As for maintained, it was perfect in that regard. Thanks for having a trailer for me to borrow!

Jonathan Wangsvick 
Rating:
5.0

Customer did not leave a comment.

MOSHOOD ASHAOLU  |  Overall Experience 
Rating:
1.0

Take more consideration for customer needs & expectations. Service rep made me "go and find" the truck that was in between 6 other trucks. As for the whole experience that day, was forced to add an additional 45miles round trip to my bill. Customer service left alot to be desired

Steven Jernigan 
Rating:
3.0

The driver side strap came loose total of about 14 times during the trip and had to make multiple stops to restrap it back on I called my own roadside and they told me looks like one of the hinge on the equipment I rented from U-Haul is defective this caused a lot of stress during our trip along with a huge waste of time due to how many stops we had to make.

John Gomes 
Rating:
5.0

Always treated wellbeing the staff. Trailers tow perfect

William Smith 
Rating:
5.0

Customer did not leave a comment.

April Stup 
Rating:
5.0

Very easy, very professional. Good equipment

Marc Nachman 
Rating:
5.0

Great staff! Easy pickup and drop off process. Thanks! A++

James Andrews 
Rating:
2.0

Poor experience overall. Extremely expensive and slow to receive our goods. Will not be using the service again.

Alicia Taylor 
Rating:
5.0

Thank you

Terrance Simms  |  Overall Experience 
Rating:
5.0

Everyone was professional. The truck was in good condition.

Terri L 
Rating:
3.0

I do not like the preset blankets and stuff in the back of the truck it is a waste of space and if I opened the tab I would have been charged for the blankets you should remove that feature from all of your trucks

Joshua Myers 
Rating:
5.0

Customer did not leave a comment.

Juwan Tongue 
Rating:
5.0

Customer did not leave a comment.

Megan Presgraves  |  Online Move In 
Rating:
5.0

It was and always a pleasure doing business with you all.

william verrilli  |  First Impressions 
Rating:
5.0

Very good attitude and made me fell at home.

EDWIN DESHIELDS  |  First Impressions 
Rating:
5.0

Equipment need grease to have parts work smoothly

Harold Muncy 
Rating:
5.0

Knowledgeable and helpful customer service associates

Regina Keitt 
Rating:
5.0

Customer did not leave a comment.

David Hilder 
Rating:
5.0

Customer did not leave a comment.

Darron Taylor 
Rating:
5.0

This was my third time using a vehicle from your location and it went extremely well. Thanks.

Janice Green 
Rating:
5.0

Customer did not leave a comment.

Darrin McCarty 
Rating:
3.0

The person at the drop off location said everything was okay and they’d send an email receipt. When I received it there was an unexpected charge for extra mileage. Within two days I received a notice that U-Haul was going to take collections actions and add a $30 late fee. I don’t understand why they didn’t just charge the credit card that I used to pay for the $1300+ rental!!?? The dolly used to tow my car did $1400 damage to the steering lock/ ignition switch. Not a good experience. I am now awaiting a response to a claim for the damage…luckily I bought the towing insurance.

Gary Walker 
Rating:
5.0

Just do what you’re doing. Keep showing respect to all your customers. I felt very at ease dealing with each person behind the counter. Keep up the good work.

Brian Daum 
Rating:
5.0

Customer did not leave a comment.

BRIAN BROWN 
Rating:
1.0

Normally this location is 5 stars plus. People have always been great. Not your new guy, Kendrick Kelly. Ive been going to that location for years, even going out of my way to patronize that location, but now i will be taking my business to Penske. Kendrick didn't just put me off that location. He put me off uhaul.

jonathan wayne 
Rating:
3.0

Customer did not leave a comment.

Tavon Anderson  |  Overall Experience 
Rating:
5.0

I originally reserved this trailer at a location 2 miles from my house. For whatever reason it became unavailable. U Haul gave me a 2 day notice and had one at their facility 6 miles away. Not a problem and because it's a U Haul center I could just walk in and replace the worn out hitch pin on my receiver hitch without stopping somewhere else. Nice clean place with storage and great people.

michael sherman 
Rating:
4.0

Have online secured trucks ready witrequested

Brian Evans 
Rating:
5.0

Customer did not leave a comment.

Peter Wyatt 
Rating:
5.0

Customer did not leave a comment.

Reginald Madden 
Rating:
3.0

Customer did not leave a comment.

Joya Ingalls 
Rating:
4.0

The lighter plug did NOT work. I tried to charge my phone with a cord & it would not work

BRUCE EICHEN 
Rating:
1.0

This is the second U-Haul we have rented in about a month. The first experience was great. This one made me never want to use U-Haul again. Unfortunately the pick up location did not care about ensuring that the floor of the trailer was clean and unbeknownst to us it was COVERED in some sort of grease that all of our furniture sat on and transfered to our carpets in our new home. Don’t worry U-Haul, it won’t come out and virtually all of our carpeting is ruined. Have your locations clean your products for the next clients!

Charles DeRoo 
Rating:
5.0

Customer did not leave a comment.

Summer Perez 
Rating:
5.0

Customer did not leave a comment.

JAMES HEISLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA SOSA COLON 
Rating:
5.0

Customer did not leave a comment.

Daniel Oldham 
Rating:
5.0

Customer did not leave a comment.

Carlos Figueroa 
Rating:
4.0

Customer did not leave a comment.

kwan lee 
Rating:
5.0

Great experience! Did most of the work online but the U haul center employees made it fast and painless both picking up and returning the trailer.

brent floyd 
Rating:
5.0

Customer did not leave a comment.

Sarah Plymale 
Rating:
5.0

Customer did not leave a comment.

DANIEL BERINGER 
Rating:
5.0

THE STAFF WAS TERRIFFIC AND VERY HELPFUL,THEY EXPLAINED THE PROCRESS AND MADE IT VERY SIMPLE

Holly Sweeney 
Rating:
4.0

Customer did not leave a comment.

justin mccarty 
Rating:
4.0

The self check in seems kinda pointless when we have to verify identify again after submitting a pic and uploading license info. Otherwise experience at the location was fine and employees were nice.

Dennis Weins 
Rating:
4.0

Customer did not leave a comment.

Michael Gourley 
Rating:
4.0

Customer did not leave a comment.

SHAVONNE TURNER 
Rating:
5.0

Customer did not leave a comment.

Judy Fleming  |  Overall Experience 
Rating:
4.0

One of the rims was dented and straps cut from a previous user. Make sure to check all equipment

Burdette Rekow 
Rating:
5.0

No suggestions, everything was very efficient.

Ralph Holmes 
Rating:
5.0

Customer did not leave a comment.

Kevin Laine 
Rating:
5.0

The oil change maintenance required was on and and the drivers airbag light was also on my 20;ft truck

Bing Chen 
Rating:
1.0

The setting up process takes way too long since you your employees do not even know what they're doing. They also like to make promises they cannot keep neither have the time to show me what exactly to do. I only went here cause it was cheap and I really needed to move my stuff out but I shouldve went to some other storage place since the manager never returns my calls.

Phillip Park  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saheed Adeoti 
Rating:
5.0

I wish I didn’t have to pay extra for 24/7 access to my belongings.

shawn powers  |  Overall Experience 
Rating:
5.0

Everything was great, and the promptness was excellent

Daniel Ayala 
Rating:
5.0

The stafff are very friendly and helpfull

Julie Sharma  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEFANI MANCAS  |  First Impressions 
Rating:
1.0

I had a few difficulties in finalizing the storage space due to other circumstances but the staff was still cooperative, polite & pleasant on both transactions. I appreciate that. The storage area is very clean & has good security features. I'm grateful & like it.

DEBORAH ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA OLIVER  |  First Impressions 
Rating:
5.0

The office staff made this experience so much less stressful. Thank you so much.

LOGAN WATTERS  |  Overall Experience 
Rating:
5.0

Most helpful staff I have ever encountered in the process of moving. A+

LOGAN WATTERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Walters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monefa Davidson  |  Overall Experience 
Rating:
5.0

We check in at 7am on 11/15. The lovely woman who checked us in was quick, courteous and professional. She did a great job and supported a worry-free move-in experience.

SHERRI VINTON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tajae Anthony  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY HARTMANN  |  Overall Experience 
Rating:
5.0

Never had a bad experience and everything went well having my things secured.

Jennifer Pena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA MCBRIDE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN COLBERT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melinda Kane  |  First Impressions 
Rating:
5.0

The lady at the facility was very helpful with the 1st time set up and instructions on how to use the unit!

JULIA WALKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne Alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy Lee  |  Overall Experience 
Rating:
5.0

Ronald Garrett was really helpful, handsome, and humble

Ronald Garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE JONES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DR BUMPER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kevin Burley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashia Tomirra  |  Overall Experience 
Rating:
4.0

Mr. D was extremely helpful, patient and professional at the 7280 Baltimore-Annapolis, Glen Burnie, MD location.

DR BUMPER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph Diepenbrock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tia Harvey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DYLAN LANGSTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kinga Grant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAFAEL ANDINO RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Payton and Alicia were extremely helpful in handling what I needed.

DHEMARIA STARK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Bernhard  |  Overall Experience 
Rating:
4.0

There should be closer monitoring of the customer assistance stations. On my move out day, 7/26/23, attempted to contact office using the station, and the call was never answered. if there was a real security risk it would've gone unassisted.

John Choice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER SASSER  |  Overall Experience 
Rating:
5.0

Perfect service, no notes. Will use again should the need arise.

Adam Francis  |  Overall Experience 
Rating:
2.0

The most recent staff members are not customer friendly. They are also very slow with everything. Because the location is busy they have provided short cuts to processes. The number one issue with this location is the set-up outside for vehicles to new returned. The location of the returns has on several occasion blocked the entrance into the area where the storage facilities are located. They have recently put up a sign to not block the area, but it has not helped.

Tonya Brinkley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Diepenbrock  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Christina Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Tippett  |  Online Move In 
Rating:
5.0

The best

Larry Stevens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SPARWASSER  |  First Impressions 
Rating:
4.0

Some problems with the keypad access and alarms.

Joseph Diepenbrock  |  First Impressions 
Rating:
3.0

The only issue I had was the rodent problem.

Bernard Campbell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DONNA POWERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

walter poole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FONTELLA SENTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hemech Nicholas  |  First Impressions 
Rating:
5.0

Execellent Customer Service, Clean/Well Lit/Available Vehicles to Utilise. Miss Alesha McElroy/ team members are very attentive to customer requests. We appreciate you all.

WAKABOCHA WAHOME  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Caprice Cooper  |  First Impressions 
Rating:
5.0

I would recommend this place to family and friends. This place was very clean.

thelma Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brett garrett  |  Overall Experience 
Rating:
5.0

This location is amazing. I’ve had different experiences at many other Uhaul locations but by far Glen Burnie remains one location that I would recommend to anyone.

Alexander Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMIE EDWARDS  |  Overall Experience 
Rating:
5.0

They are so professional and wonderful I love the two ladys at this location

Tanya Stolkes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA HOVATTER  |  First Impressions 
Rating:
5.0

Every one was very helpful. When I couldn't find my unit I got an escort. Haha..mike was very professional and went above and beyond..Thanks!!

LEAH JONES  |  First Impressions 
Rating:
5.0

Vikki was incredibly helpful and provided an excellent service.

MARLUY TORRES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter Calderon-Ramos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario Corrales  |  First Impressions 
Rating:
5.0

Always professional! Miss Blue (that's what I call her) is the best!!

Marquita Redd-Hickson  |  First Impressions 
Rating:
5.0

I love you hon because you’re very professional, helpful convenient all you can think of I would definitely recommend them to some of my friends

TAMARA RAMSAY  |  Overall Experience 
Rating:
5.0

EXCELLENT STAFF AND MANAGEMENT

VANESSA SAUNDERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Zaengle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kent Nixon  |  First Impressions 
Rating:
5.0

Barbie at 7280 Balto Annapolis Blvd in Glen Burnie was AMAZING. VERY knowledgeable and was able to get me out quickly after waiting about 30 mins with guy that CLEARLY needed to be trained even tho I was told he had been there awhile.

Celeste Beulah  |  First Impressions 
Rating:
5.0

I was in an accident with my grandson my husband overdosed in December my mom is transitioning as we speak I had to do it all alone a few times employees came and helped and even told me when I went back to clear everything they had it I appreciate Uhaul so much Thank You you will never understand how much you helped me God Bless that whole team you are awesome

NEKEIDRA CROMWELL  |  Overall Experience 
Rating:
5.0

A well maintained facility and I will use it again in the future.

WESLEY DELONG  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gabrielle Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoine Oliver  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Danielle Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARION ROBINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kamal biggs  |  First Impressions 
Rating:
2.0

The amount of rodent feces covering my belongings was so disgusting. I ended up having an asthma attack during move out because of it. All I can think about is how many rodents were constantly crawling on all of my belongings. There has to be a huge infestation in the facility. The doors are almost too secure, to the point that it is stressful to get the code approved on keypad one and get to keypad two without being to early or late to start over.

Bethany Knaster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Montiel Reyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES MOORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yolanda Clark  |  First Impressions 
Rating:
2.0

It started out good they even waited a long time before scheduling a 1st auction,but it didn’t end well,when I called to postpone I got pushback,I was even supposed to retrieve my personal belongings they even called me at 7:30 am on the day of to retrieve it but when I called back to finalize everything,my unit was gone,imagine my devastation and I had just spoke with them 4 hours prior,I do hope I am able to recover some things as some things are irreplaceable,and that’s all I really have to say,you have to keep your Word in these days

Rikita Peebles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colleen Locher  |  Overall Experience 
Rating:
5.0

Great

Matthew Perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT RAMESH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Cline  |  Online Move In 
Rating:
5.0

Very clean and well maintained. Very pleased with the security system. I would recommend this U-Haul Storage Facility above any other one.

LETA LONGO  |  First Impressions 
Rating:
3.0

Ceiling leak stained my bed frame

William Latta  |  Overall Experience 
Rating:
5.0

The only thing I would change, is to have a way to reach front desk of location directly without constantly being redirected to the U-Haul operators.

steve davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanya Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrienne Dilaimy  |  Overall Experience 
Rating:
4.0

Just a note: We rented the truck with slightly less than 3/4 fuel, but fueled before returning and put slightly more than 3/4 fuel in the truck. In the receipt it indicated 5/8 fuel level which was not correct. We don’t believe we were charged, but noticed this on our receipt.

MARK STIMER  |  Overall Experience 
Rating:
5.0

The staff is always friendly and willing to help. They help make hard decisions easy.

WALTER GRIER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MANUEL LOPEZ  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff.

Ann Nedd  |  Overall Experience 
Rating:
1.0

I am in bankruptcy, made 2 employees aware of that , neither one noted that on my account in December and sold over 10 thousand dollars worth of equipment for 2 months worth of rent , I have been renting from you since Feb 2019 , amd now I am at a complete loss and your management doesn’t seem to care at all , not sure where to go from here , but want to get back on track in January but that doesn’t seem to be the case as of now ! Employee not noting account property Selling 10k worth of equipment amd property for $ 420.00 , to say yes I am a little upset

Brent Huth  |  Overall Experience 
Rating:
5.0

Payton was amazing, informative and helped me understand what I did and didn’t need.

Danielle Swain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lloyd Henderson  |  Overall Experience 
Rating:
3.0

Downstairs not so clean mice! Strong gas odor

Lynita Dorsey  |  First Impressions 
Rating:
3.0

The only downside we had to the storage unit was the constant rate hikes. Other than that it was a good experience

Sean Loveridge  |  Overall Experience 
Rating:
5.0

Just needs a trash can in the loading and unloading area.

John Wheelton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMADU SESAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alphonzo watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Powell  |  First Impressions 
Rating:
2.0

There was a hole in my furniture for mice and mouse droppings all over.

Minette Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mubarak Sola-Oladokun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa Miller  |  Overall Experience 
Rating:
4.0

I really like the location and the maintenance. The reason I am giving 4 stars is because of the annoying and horrendous alarm noise for multiple times, while I was inside the storage building and I followed the right Check-In and Check-Out process.

Nikhil Ananthula  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawanna Colon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AHMAD DANIELS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN LINDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael J Maynard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Bushey  |  Overall Experience 
Rating:
5.0

Everyone was kind and helpful , even if the store was very busy.

kimberly rollins  |  First Impressions 
Rating:
5.0

No problems at all and very affordable.

Elia Santana  |  Overall Experience 
Rating:
1.0

Mice got in the unit and made a mess on my furniture and other things that I had throw out.

Allen Ellis  |  Overall Experience 
Rating:
1.0

U haul facility staff handel my account so wrong keep charging me even I asked to staff for cancel my account

KASHIF FAYYAZ  |  Overall Experience 
Rating:
5.0

The entire staff was polite and helpful. The lady that opened and waited on me was very knowledgeable and helpful.

Alfonso Triana  |  First Impressions 
Rating:
3.0

When I closed out my storage unit the employee didn’t seem sure about how to do it. He asked a co worker who told him and even after that when I was finished emptying my unit and whe t back to office he still didn’t seem to know. Then during emptying of my unit there was another couple there who had a unit right by the entrance down the aisle I would have to go up and down. They had there stuff all in the aisle making it harder to move. There should be a sign or something done about that.

REGINA REYNOLDS  |  Overall Experience 
Rating:
5.0

This was the best moving experience. The manager and staff went the extra mile to provide amazing service!!

Robin Langley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Braden Flohr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

harriet Boswell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

maria morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WESLEY DELONG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judy housand  |  Overall Experience 
Rating:
1.0

I wish they had a rating lower than horrible. This Facility should be closed down indefinitely due to the mice infestation. I have paid over $15,000 to this place to keep my property safe but instead what I got was infestation of all my things. When I brought this problem to the manager all she said to me was “I told people not to put food in there and apparently someone was storing food in this facility at some time. I have waited over 2 1/2 years to get my things but to get them like that is Horrendous. This happened 3 weeks ago and I still have my things on the back of this UHaul truck trying to deal with the insurance company who has been very uncooperative and unresponsive. DO NOT USE THIS FACILITY AT ALL or I promise you that you will be sorry. Horrible condition! Mice poop and dead mice Caucasus. This dispute still has not been resolved. Also, this problem was not just with my storage unit, it was also in my 3 uboxes as well. This place should be closed down immediately and permanently.

Valerie Starks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Bennett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen McPhail  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul Kociszewski  |  Overall Experience 
Rating:
5.0

Both Vikki & Jazz went above and beyond to make sure that my Moving experience went smoothly and affordable I will recommend this U-Haul location to everyone in my military community.

ANTHONY KILLIEBREW  |  First Impressions 
Rating:
5.0

I’ve had many, very pleasant, conversations with the various staff members throughout the past several years that I’ve been a customer. Well done!

Mark DiFrancesca  |  Overall Experience 
Rating:
5.0

Very helpful!

MARK STIMER  |  First Impressions 
Rating:
5.0

Our agent Vikki King was great. We were in a jam and she went above and beyond to assist us. It was way better than expected and greatly appreciated. I cannot say enough wonderful things about her. She really made our experience!

william Morin  |  First Impressions 
Rating:
1.0

Let me start off by saying I was at this location for about 3 years, and im not one to take the time to leave a review...but this is necessary. The last year and a half at this location, has completely gone downhill. 1) There are mice and mouse poop all over the facility. The traps they put out don't do a thing and many of my neighbors were having issues with mice as well so I knew it wasn't just a random unit but an actual issue on the entire facility. The building needs to be exterminated and clearly they know there's an issue with the amount of traps that are set out. 2) I paid extra for 24-Hour access, and my card never worked. I was issued a new card probably close to 5 or 6 times in the last 3 years. The alarm on my unit never turned off when I would check in and anytime after the office closed when I went to my unit, the door alarm would go off the entire duration that the door was open while I was inside. It is loud and obnoxious and unnecessary if I'm swiping in to turn it off. 3) The location of the U-Haul truck drop off was the most inconvenient. My unit was an inside unit and the only way to get to it is driving around the right side of the building. You cannot drive fully around the building or on the left. The only way to get to any of the back units for the inside units from the loading dock is around the right side of the building. The truck drop off is also on the right side of the building. So anytime someone would drop a truck off, it is in the driveway to get around the building. If there aren't many trucks this is not an issue, however almost every single time I had to go to my unit, there were trucks in the way and you have to drive in the grass to get around them. There were many times that someone was still actively dropping off their truck and I had to as far to the left as they could so that people can get around them to go to their unit. Two weekends ago was my Breaking Point when I had to ask someone to move so I could get back to my unit, and 15 minutes later when I was ready to leave, another individual dropped off a car within that time frame and I got pinned in the back of the parking lot. When this happens you have to call the building manager to drive to the facility and move the trucks out of the way. That can sometimes take hours. The amount of inconvenience that this specific problem causes is one of the main reasons why I left. 4) The roll up doors around back we're always stuck open whenever I would show up, and there were many time that solicitors would be wondering around thr parking lot, asking people if they could badge them in. No one could ever tell if they were customers and had units and just forgot their swipe card, or if they were just trying to snoop around proples unlocked units. Either way it's a super sketchy feeling and as a cop myself, it made you feel very uncomfortable as if the facility itself was very unsecure. 5) 99% of the staff was airways incredibly rude, short with you when you had questions, and the attitude level that almost all of the staff had was unreal, like none of them ever wanted to be there. I don't know if the employees are being mistreated by upper management, or if they just need a moral building activity for whatever the issue is, but trying to communicate with any of them about anything was absolutely miserable. THE ONLY EMPLOYEE. and I literally mean the ONLY employee that I had a good experience with in all three years, was Alexander, and I unfortunately didn't meet him until the day I was moving out. When one of the miserable employees told me no to getting a rental truck, and didn't seem to want to work with me at all, Alexander helped me get one the same day only a couple hours later. He also helped me close out my storage unit when that same miserable employee was making it seem impossible and irritating. I really hope the upper management looks into hiring more employees like Alexander, who are as friendly, commutative, and hard working as he is, so that he doesn't become overwhelmed with the level of ignorance that is working beside him. I will personally never recommend this location to anyone I know. If leadership doesn't care about the employees, that'll trickle down to the employees not caring about the customers. Unfortunately, coustmer satisfaction is not a necessity here.

lindsey atkinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNA-MARIE RICHARDSON  |  First Impressions 
Rating:
5.0

The process was easy. The lady was super helpful, knowledgeable and friendly. The location is amazing and I love the late hours to access my stuff.

Elia Santana  |  First Impressions 
Rating:
5.0

Don’t like that you have to pay an extra $10 to access the storage unit at night. But that’s nothing against the facility.

Christina Odle  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Harry Hogan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harry Hogan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kathryn Wolf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Nist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Rimel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Derick Low  |  First Impressions 
Rating:
4.0

Should offer discounts for long term rentals, senior citizens, AAA members and the like. Not enough available carts, handtrucks,or other aids, for this large size facility.

LARRY RAINS  |  First Impressions 
Rating:
5.0

The staff was extremely helpful at all times. Facility kept very clean.

mary calhoun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Heeter  |  Overall Experience 
Rating:
5.0

Amazing experience. Manager, Alesha and her Staff were kind and very efficient and helpful. Well Deserved Top rating 5+ stars.

Themos patriotis  |  First Impressions 
Rating:
5.0

Great staff. Very clean

Tonya Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA GILL  |  First Impressions 
Rating:
4.0

Too many mice or rat traps

Linda Demeere  |  Overall Experience 
Rating:
5.0

Your staff is excellent, cordial and customer friendly. I highly recommend an increase in salary for Mr. Tavis , he goes beyond to meet customers satisfaction.

Nannie Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander Markowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khareem Bruce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Santana Colvin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawnicey Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN GOLD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Nist  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

vladimir kostyukovsky  |  First Impressions 
Rating:
5.0

The lady that waited on me was very nice and helpful.

Earl Fox  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonei Boyles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMINAH BENJAMIN  |  Overall Experience 
Rating:
3.0

Storage unit was very clean. I can’t complain about the storage unit at all. The guy who works works outside is very rude and grumpy all the time. But the inside staff for the most part is okay.

Kyle Brown  |  Overall Experience 
Rating:
5.0

No wait at all. Staff members were smiling and making check in easy.

Paul Sherrill  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALAN SCHOLZ  |  First Impressions 
Rating:
3.0

I had a difficult time with the directions given, even with a map (which only includes the one or two buildings building) I also had tons of issues with the alarm system (after hours) I'd "clock" in one one & use my code on the others for the door opening & the alarm but the alarm would go off all the time as we were unpacking. Sometimes it would go off not even involving a door or the unit, merely walking for another trip. I can honestly say the alarm went off over 10 times & it was extremely annoying having to go back out to key in my code, which at times didn't even stop the alarm. The customer service was phenomenal though, the actual services was a nuisance.

Miranda Bradley  |  First Impressions 
Rating:
1.0

Not only once but twice after re locating units mice destroyed my belongings! The first time I was told it would be resolved in a timely fashion… it took months and they only covered movers to move my remaining un damaged items. The second after taking a huge loss the first time destroyed my tv all clothes furniture with mice bites and so much more. When asking to speak with someone again was told to make a phone call which I did not!!! Instead I had to wait 45 mins to talk to someone and was brushed off! 5 dead mice were in my unit! STAY AWAY STAY AWAY FROM THIS FACILITY IF YOU HAVE BELONGINGS YOU CHERISH! If I could rate a zero I would! Jay the owner is the worst manager I have ever dealt with and this just was a huge mistake!

Kendra Kachel  |  Overall Experience 
Rating:
5.0

Service was quick and friendly. Access to the storage was easy with convenient hours. A free month was paid for by my rental, so that was a plus!

Matthew Louk  |  First Impressions 
Rating:
2.0

The employees were great! They were very and friendly and helpful when things were going wrong. The things that went wrong, were crazzzyyy tho. 1. Auto pay system wouldn’t autopay leaving my account unpaid. Kind of a big issue. 2. They decided to redo concrete and close the access door without any warning, notice or even telling the employees when it would be done. After I hired a babysitter so my husband and I could go sort through everything in our unit we couldn’t access it. The main number we called only went to a national line. People at the location wouldn’t answer the phone. I couldn’t go in while theRe were open office hours. The manager wouldn’t call me back. No one knew when we could get back in. We had to just keep driving by to see if it was open. I don’t even feel like listing the rest of the issues. We took our stuff out and moved it to a different unit to avoid these issues.

Elizabeth Molino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Watson  |  Overall Experience 
Rating:
5.0

Tiffany was Very good and helpful

DELVIN ELDRIDGE  |  First Impressions 
Rating:
1.0

Only had storage for 29 days and they sent a bill saying I owe them when I called local office goes to customer service number I advised that I moved out they said they will let the local office know and they did not some one need to fix cause I didn't leave nothing there

Ieshia Witter  |  Overall Experience 
Rating:
5.0

Tiff was very helpful and nice and respectful to me

DELVIN ELDRIDGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Massey  |  Overall Experience 
Rating:
5.0

I had no problems what so ever. I would do again but moving out of state

SCOTT SITES  |  Overall Experience 
Rating:
5.0

Everyone was friendly, helpful, and professional.

Dwayne Register  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valli scott  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Vanessa Comfort  |  Overall Experience 
Rating:
5.0

I love the staff, their professionalism is always appreciated and good.

Twanda Marshall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maggie Weippert  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles weishaar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Sylvia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy davis  |  Overall Experience 
Rating:
2.0

They were mice 🐁 dropping etc and mice 🐁 they got into my stuff that why l was afraid to go back into the unit my unit were 2224 not mice 🐁 free at all l don’t think l need pay all late fees etc and be refunded all of money 💴 that l ever spent l took some pics of my stuff that were left to afraid to go back to collect the rest of my stuff so l was charged late fees and penalties and keep getting charges for a storage space ineffective with mice 🐁 dropping etc and mice 🐁 in my stuff etc was no happy at all not good with the mice 🐁 etc .

Sharon Niles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thierry Essomba  |  First Impressions 
Rating:
5.0

I apologize if the name is wrong but Alicia (the manager) was absolutely amazing!!! I needed to return my trailer as well but had accidentally selected the wrong location. She was able to help me through the entire process making everything so simple! She was great!

Ashley Stoddard  |  Online Move In 
Rating:
5.0

Alesha was great very helpful !! She’s a blessing thank you !!!! Great employee !

CHARLES OFFENBACKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IMOGENE HUNT  |  Overall Experience 
Rating:
5.0

It was great having a nice, clean and secure location to store items in for a temporary period of time. The location of my unit was easily accessible, and the perfect space for the items for which I needed to be stored.

Melissa McLendon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONIA PAGAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ivan Potin Mouafo  |  Overall Experience 
Rating:
2.0

I moved out of my storage on Nov 1 , I called and closed my account . I moved out of state and they still charged me for rent and late fees. No one checks those units or they would have double checked and that would have verified my move out. When your moving 500 miles away you don’t think to take names so I can’t remember who it was that I spoke to that did not close out my account. My wife and I spent about $7k with uhaul moving and they want to be greedy and get one more month and late fees . I will take this up with my bank and credit card company. Next time I will go with Penske .

Wallace Harding  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abraham Vargas-Ledezma  |  Overall Experience 
Rating:
3.0

I had my belongings in the uhaul in Glen burnie md. The one gentleman that help me was great. I had my things there for a year and some months. When I went one day there was mouse traps everywhere. I was very upset that I was not noticed about the problem , but then thought it would be best that I removers my things a.s.a.p ( that day). The people that were working there did not really think nothing of it. So now I have to spend money to put my things somewheres else and I have to get all my furniture cleaned. For the time I was there I felt confident that my things were safe but it did nothing but cost me more money . I would not recommend uhaul to anyone. I feel that this situation could have been handled with more concern for the customer

Monique Phillips  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

IMOGENE HUNT  |  First Impressions 
Rating:
1.0

While my rental agreement is still active they moved someone else into my unit, which is involuntary co-leasing and is illegal since 1922, I hope this gets resolved soon. My stuff is currently locked into my uhaul!

Christopher Mills-Bowling  |  Online Move In 
Rating:
3.0

The staff was great. The facility is nice. I am only giving a 3 star rating because the unit size that I reserved (and got a confirmation for) online was not available when I arrived, ready to move in. I had to take a bigger, more expensive unit instead.

Jason Stull  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherry amedofu  |  Overall Experience 
Rating:
5.0

Very helpful and detailed in their service.

SHARONLYNETTE MATTHIAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Sandoval  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanette Harding  |  First Impressions 
Rating:
2.0

Storage reservation not documented on the phone call. I was told that she would reserve the 5x10 but I could check on moving day if bigger unit was available.Nothing on reservation information mailed after the call confirmed the storage reservation. Day of pick up was provided a storage space and requested 24 hr access. Arrived at 9:45 pm and could not enter the unit. Called 24 hr surveillance number and no answer at the intercom. Called number posted that went to voicemail and then to sieve. Called National Uhaul customer service who suggested we text the number. I have screen shots of the text. Went in after 7 to report in person but But no response until 10:15am the next day asking about the truck return from the general manager.Recounted the lost hours of moving time because we could not unload the vehicle. She explained that there was an additional step for 24 hr access that had not been explained. She said she would extend the contract after speaking to other customers with reservations. No return call was given and I am now unable to get anyone to answer the line at 4:38 pm. ( location closes at 6). Moving is stressful enough without depending on transportation and storage from a center that not paying attention to the details.

Gina Jordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUDIE BROWN  |  Overall Experience 
Rating:
1.0

The units are infested with mice and rats. The tenants aren’t aware of the current problem unless they notify the manager about their unit having mice droplets and urine on their belongings. A proper notice should have went out to inform the tenants of the ongoing situation and maybe they could have been able to get ahead of the current situation.

Kenyona Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nekeidra Cromwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily bartlett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUDIE BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ernie Armfield  |  Overall Experience 
Rating:
5.0

Good costumer service and friendly staff.

Carson Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deanne Parker  |  First Impressions 
Rating:
5.0

Rented the storage unit for 5 years. Never had an issue.

Phyllis Hamilton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dennis Riley  |  First Impressions 
Rating:
4.0

Wish I received a credit for the days I did not use for the Month of September since I moved out of my unit Sept 18th. There was mice droppings in my unit when I move in August. Many nice traps in the hallways. First time I experienced mice intrusion at a storage unit, I have used other facilities in Glen Burnie, Md.

Patricia Thomas  |  Overall Experience 
Rating:
5.0

Excellent storage facility. Very clean. Grateful for enclosed space to load and unload. Only complaint was that we signed up for automatic credit card payment when we first rented the unit and it was not deducted. So we incurred a late fee and had to sign-up again. I would double check that during the move in process.

Kim Stammer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davis Groth  |  First Impressions 
Rating:
5.0

We had a great experience renting a storage unit at Uhaul Moving & Storage of Glen Burnie. It made our move to the Baltimore area much easier. The staff on location was friendly, helpful, and efficient - the place runs like clockwork. 10/10 would recommend.

Geoffrey Grant  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Greg Tate  |  Overall Experience 
Rating:
5.0

Staff was very helpful !

terri barnes  |  First Impressions 
Rating:
5.0

Very time consuming and difficult to register on line. It took and hour and half for a person who is not electronic savvy to do this without help on the phone, and the 40 min wait time for help from a representative was ridiculous

Harry Hogan  |  First Impressions 
Rating:
3.0

There was mouse droppings in our unit when we were moving in. We called customer service and there was nothing they could do since the office was closed. We also called the manager using the after hours phone number that was posted and no response. We will be reaching out again during the office hours to resolve. We did not move in the unit due to the mouse droppings and would like a different unit knowing this one was infested with rodents.

Christina Laughter  |  First Impressions 
Rating:
5.0

Employees are awesome! Helpful and courteous.

Ernie Armfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn Eichelberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE STEVENS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joyce carroll  |  Overall Experience 
Rating:
3.0

I did not get the size storage unit I was looking for. I had to go somewhere else

Marcus Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jameson Helfrich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Allen  |  Overall Experience 
Rating:
5.0

Great storage facility, very clean, well maintained, and secured. Everything you need is located in one spot. Great service and staff.

David Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Shaver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Roberts  |  Overall Experience 
Rating:
3.0

Not being able to access my storage at the night hours was a huge issue. Would much rather 24/ht access.

Sam Clemmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Bennett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shaqueen Piner  |  Online Move In 
Rating:
3.0

Was very disappointing when I was moving my furniture out and it was a mouse turds everywhere here to make sure that I wasn’t taking any mice with me very very disappointing

MARQUITA HENRY  |  Overall Experience 
Rating:
5.0

Wonderful experience and very helpful and informative. Thankful for the staff.

Teresa Shaffer  |  First Impressions 
Rating:
5.0

the fact that you had such a great staff during a time when it is so hard to find good help says a lot. Every interaction with the staff was a good one and if they didn't have the answer they would point me to the person that did have the answer. thank you for a great experience on something as small as this.

William Charles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda Weatherley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia Thomas  |  First Impressions 
Rating:
5.0

Thank you very much for a excellent experience with your company. We are still in the pandemic, but your staff still perform great. I got to meet Tyra….what a great customer service representative she is. I appreciate the service. KUDOS to Uhaul. Thank you keep up the good works.

janet carol  |  First Impressions 
Rating:
5.0

I Really Appreciate The Kind Friendly & Professional Interactions With The Staff!! This Was A Pleasant Experience,! Moving Can Be Hectic & A Bit Stressful!, So, It's Nice To Have A Company That Respects You & Your Business. Thank You All, I'll Definitely Utilize Your Business In The Future 😊

SELENA TAYLOR-MAYO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victor Rosenzweig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICIA MORRIS  |  Overall Experience 
Rating:
5.0

Perfect

Jermaine Harper  |  First Impressions 
Rating:
5.0

Very understanding management of my bad experience @ 2110 West St. Annapolis UHaul location....nightmares down there...only bad UHaul experience in 30 years

James Shortall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Laughter  |  First Impressions 
Rating:
5.0

This uhaul facility is wonderful and I will reckconmend this site to others. Thank you.

KIM YELDELL  |  First Impressions 
Rating:
5.0

Everything is perfect, especially the personnel

Jermaine Harper  |  Overall Experience 
Rating:
5.0

Easiest move i ever had

Jeff Irwin  |  First Impressions 
Rating:
3.0

Have a free dumpster available for those renting the units rather than having to take garbage with them.

Amanda Newman  |  Overall Experience 
Rating:
4.0

rats in unit - destroyed items - other lockers around ours smelled horrible

Robert Durrette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tyrone lane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Yunque  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence Dutton  |  First Impressions 
Rating:
5.0

Staff friendly, helpfully.

PHILLIP HELMBRIGHT  |  Overall Experience 
Rating:
4.0

Everything was good with the storage unit and the staff was really pleasant.

Gladys Brown  |  Overall Experience 
Rating:
1.0

We have used this facility 2x but the last time we found mouse drooping and some parts of mattress inards and we didnt have any mattresses in the unit. Sad to say but their rodent problem is extremely out of hand even with the black boxes aĺl around the facility it dosen't seem to be helping. Again we never had to deal with mice or RATS...smh...😡

Shawn Patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kashmir Matthews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor Rosenzweig  |  First Impressions 
Rating:
5.0

My experience renting a unit at the Glen Burnie UHaul facility was outstanding! The staff was courteous, kind, helpful, friendly, and responsive. The facility itself is clean, secure, and well-maintained. I could not have been more satisfied with my experience and would highly recommend this facility to anyone needing storage space!!

Elizabeth Kellogg  |  First Impressions 
Rating:
5.0

The group of people working there are excellent, friendly, helpful and very knowledgeable .

george hardesty  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATRINA GREEN  |  Overall Experience 
Rating:
1.0

There was a mouse infestation at this facility. My unit had mice feces and urine on my furniture.

sharon stoddard  |  Overall Experience 
Rating:
4.0

Only complaint I have is the mouse droppings in my unit.

Amanda Weatherley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Vyskocil  |  First Impressions 
Rating:
5.0

Outstanding service!

Edward Luzadder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany Hornsby  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVEN GOLD  |  First Impressions 
Rating:
2.0

I just moved out of my storage unit on Saturday and when I went to clean out my storage boxes there were dead mice in it. There was mice poop literally in every box. Very disgusting

Kimberly Kerschner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tavon Anderson  |  First Impressions 
Rating:
5.0

Very pleased with U-haul storage. Friendly, helpful staff.

Christine Kirby  |  Overall Experience 
Rating:
5.0

I’ve checked around to the other local storage businesses and U-haul’s prices and convenience could not be beat.

Mitch Plapp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Watson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRYANT LEVRONEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Crider  |  First Impressions 
Rating:
5.0

Jay and the other attendants there were patient and helpful. I've never rented a storage unit in my life and they made a "pain in the *ss" life event slightly more bearable.

Jeffrey Giza  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ricardo Morales  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gladys Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Ashby  |  Overall Experience 
Rating:
5.0

The staff was ABSOLUTELY AMAZING! So helpful & kind.

Faith Pearson-Wyatt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Helmbright  |  First Impressions 
Rating:
5.0

My use of the storage unit was short-lived but all the staff at this location could not have been nicer.

Sharie Davis  |  Overall Experience 
Rating:
2.0

Customer Service was Great . But when it came time for me to use the storage unit I found a lock on the unit I had rented already , it was after office hours ,so I had to wait with all my belongings in my truck (that I use for work ) until the next morning where customer service person actually corrected the problem not a big deal but it does suck to have all my belongings in my truck while trying to work for the night

Houston Flowers  |  First Impressions 
Rating:
5.0

The staff was always willing to help and extremely friendly. Greatly appreciated.

TEMIKA PARKER  |  Overall Experience 
Rating:
1.0

I've rented a 10x15 unit. Everything is great--except that location's storage unit assignment process. As you likely know, a 10x15 is actually and 5x10 combined with a 10x10 unit. I would like to have units as close to the elevator as possible. Alas, Uhauls "policy" is that they have to be right next to each other. Hence, I've been assigned two units as far from the elevator as possible. It's a lot of extra effort to get my furniture items to/from the units.

Stefan Koziolek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard Farmer  |  Overall Experience 
Rating:
3.0

I am still waiting on a refund. I moved out a month before my bill was due and they still charged me.

miranda harpel  |  Overall Experience 
Rating:
5.0

Employees are awesome!

Jesus Montalvo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayneisha Bakare  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paige Stephens  |  First Impressions 
Rating:
5.0

A pleasure to work with

Dorothy Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalia McCall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Miller  |  Overall Experience 
Rating:
5.0

Awsome people going above and beyond.

John Wroten  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sanoya Amienyi  |  First Impressions 
Rating:
1.0

The experience fine except our items had rat droppings on them when we moved out of the storage unit.

Rochqual Ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaToya Phelps  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Kirby  |  First Impressions 
Rating:
5.0

The store staff were utterly amazing! They were extremely helpful and very knowledgeable about the products and services. I wish the actual store hours were longer and access to the unit were longer without the added cost. I was moving across the country and the longer hours would have help for those last-minute trips to the storage unit. However, that is completely out of the store's control. WAY TO GO UHAUL GLEN BURNIE!!!!!

Falema Graham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Millicent Demeritte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Johnson  |  Overall Experience 
Rating:
5.0

Would have been nice if the corporate support people who set it up told me a needed a round lock

Russ Melanson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRENCE GILBERT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON BAILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Steeger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe Barbera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Mahon  |  First Impressions 
Rating:
5.0

Only complaint, is only one elevator for the back facility. While it is centrally located, my unit was at the far end and it was quite a walk. Not an issue unless moving in a full truck of stuff. Also, make sure to go one size up from what you think you will need. My original selection was WAY too small. The facility was able to accommodate and update me to a larger size.

Ashley Cole  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Onesha Oliver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ROGERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

La Teasha Johnson  |  First Impressions 
Rating:
4.0

I will continue to use the facility for future storage needs. This is a very nice and clean, well kept building.

Beatrice Helton  |  Overall Experience 
Rating:
4.0

I had a hitch installed at your Bolingbrook, Illinois and rented a trailer from Ottawa, Illinois to move our stuff to Annapolis. We had excellent check-in support and got our stuff moved in. But I found that the installer of the lighting harness forgot to re-bolt our left tail light and we found it dangling precariously when we unhitched the railer. The head mechanic at Glenn Burnie came out and fixed it even though it was late and he was leaving for the day. I hope you appreciate him as much as I did.

Ralph Chapman  |  Overall Experience 
Rating:
5.0

Rented unit was not move in ready. An Unknow lock was on unit. Manager on duty quickly solvEd the problem and issued me a new, closer unit. All is good

Robert Padgett  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Timothy Wilder  |  First Impressions 
Rating:
5.0

Great Staff that Cares. Mr. Washburn as GM and Company of Staff go 🔝 Above and Beyond to meet client expectations- A great location...

Regina Sutton  |  Overall Experience 
Rating:
5.0

Had no issues and was a seamless experience for me

David Selig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS SURRENCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRENCE GILBERT  |  First Impressions 
Rating:
5.0

Great experience with this location. The Manager, Jay was great to work with & always helpful. Also had a hitch installed to carry a bike rack! Thank you !!

Edward Meredith  |  Overall Experience 
Rating:
4.0

Just wish someone would have mentioned the need to purchase a lock. I originally rented a storage unit but upgraded once we saw the drive up units. I went inside and spoke with staff, very easy process and staff were very friendly. Upgraded our unit and drove to the back again only to have another staff member remove the lock but not even speak to us. We said hello and thank you but he just walked away. We loaded our items into the unit thinking that the man would come back with a lock but we ended going back into the store to buy a lock and then again to return to the unit to lock our unit. Just would've been more convenient to know about the lock when we initially went in to the store for the upgrade.

Anita Sakay  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Cash  |  Overall Experience 
Rating:
5.0

Nothing at this time. R2-D2

Beatrice Helton  |  First Impressions 
Rating:
5.0

Jay the manager was a top notch guy to deal with

Roger Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosemary Critzer  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kelvin Jenkins  |  Overall Experience 
Rating:
2.0

Upon moving out i discovered the storage container i was renting had alot of rodent droppings. since my stored items were loaded directly into the control of a moving company i have yet to be able to inspect them, and wont be able to for 6+ weeks until delivered. I will be in touch with you for any damages due to this.

Steven O'Connor  |  Overall Experience 
Rating:
1.0

I opened my storage to find several items damaged from a water leak coming from the roof of the facility. I would recommend completely warping your items in plastic and be prepared to wait 30 minutes, in some instances for help.

Telly Dupree  |  Overall Experience 
Rating:
5.0

Everyone was always professional they went out of their way to help but the storage was immaculately clean it was relevant experience

Cynthia Blair  |  Overall Experience 
Rating:
4.0

The first employee that helped me had no idea what she was doing. It was packed. I spent almost 3 hours at the facility, but system went down & phones went out, so it wasn't their fault. The girl asked for assistance numerous times from other employees. They gave me a unit and someone else walked me down to the unit & unlocked it. However the girl didn't give me a lock. I had to walk back up to the office which was a long walk. Someone else helped me this time and was much more knowledgeable. Walked back down to the unit and locked it. Then went back in and stood in a very long line again until I was finally checked in & did all the paperwork. Luckily I got someone else this time. Perhaps the first girl was new. Maybe you should have them well trained prior to checking people in. Everyone was very pleasant though, even when things were very busy. Also, our last name is spelled wrong

Charles weishaar  |  First Impressions 
Rating:
4.0

Needed more Dollys. The owner was Very nice and clear

Leonard Farmer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Cash  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Viktoriya Pokrashevskaya  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janine Ehlers  |  Online Move In 
Rating:
5.0

I enjoyed all of the carts available. It would be great if you could make some cleaning wipes for sanitizing carts available in the future.

ARIEL HASSE  |  Overall Experience 
Rating:
3.0

Check in was slow and the alarm went off when I accessed my unit because my code hadn't been activated. It's reasonable to assume that when people rent a storage unit, they are going to put stuff in it right away, and will not enjoy hearing a loud alarm when they do so. Additionally, it's absurd that I need to provide two contact people's information for my storage facility that only I will ever access. Being told "this is our policy" rather than the reason for the policy is not acceptable. Explain the reason behind your policy to your employees so that they can give a better answer when asked why -- or scrap a policy that makes no sense.

Katherine Wren  |  First Impressions 
Rating:
4.0

Staff was very helpful and friendly. Went out of their way to help me.

Tiffany Dupreay  |  First Impressions 
Rating:
5.0

The staff was friendly and professional. Easy access. Facility was clean and neat. I had a good experience at this location.

Robert Stalker  |  First Impressions 
Rating:
5.0

The service was great and the general manager is the man!!! He knows how to help people an accommodate all customers!!!

Jasper Hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Ukwu  |  Overall Experience 
Rating:
5.0

It’s a well run facility. Everyone I encountered was polite and helpful. Super clean!

David Selig  |  First Impressions 
Rating:
5.0

Love my experience with your company. And will return if I need another storage unit in the future. Thanks again.

Towanda Shell  |  Overall Experience 
Rating:
4.0

They need either more automated systems that don’t fail constantly for check in, or more empolyees, to ask for an extension I had to wait in line.

ARIEL HASSE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Ross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maylana Whitaker  |  First Impressions 
Rating:
5.0

The only thing was when I brung the car back I tried checking in with the link that was texted to me and it kept refreshing so instead I have to pay $20 when I didn't want to. That glitch should be fixed.

Imani Horton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa McLendon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mira Robbins  |  First Impressions 
Rating:
5.0

Especially right now with everything that is going on with Covid 19 the young lady at the office was super helpful made everything easy for my self storage move in really made a stressful day a little easier for me ! Harriet Stewart

Harriet Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Israel Rosario  |  Overall Experience 
Rating:
4.0

Thanks.

Jacquelyn Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE GRANGER  |  Overall Experience 
Rating:
5.0

Really great customer service! Very helpful during this time

Heaven White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charmaine Thomas  |  Overall Experience 
Rating:
5.0

Thank you!

James Williamson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Schiren  |  First Impressions 
Rating:
5.0

The staff was excellent! This is one of the best storage/uhual locations ever.

Jasmine Long  |  Overall Experience 
Rating:
5.0

I made the mistake of thinking I received a 2nd floor unit instead of a 1st floor unit and asked the front desk for help. They were polite, professional, and quick to set me straight and on my way.

David Cutler  |  First Impressions 
Rating:
5.0

The staff at the Glen Burnie location was awesome , everyone was very pleasant and helpful.

Tonya Blake  |  Overall Experience 
Rating:
5.0

Very good experience, during a stressful time.

Vanessa Comfort  |  First Impressions 
Rating:
5.0

Definitely thee best uhaul storage place i have been to or used. The manager is definitely A1 in my book thee uttmosy customer service ever and they always aim to please and he saved me money on this

Leslie Kombet  |  Overall Experience 
Rating:
5.0

Quick, easy great service.

John Denis  |  First Impressions 
Rating:
1.0

Couldn’t get anyone on the phone on Christmas Eve

Summer Love  |  First Impressions 
Rating:
1.0

Went to move my things into my unit but it was locked with a facility lock after store hours

Joshua Clark  |  First Impressions 
Rating:
5.0

So far great customer service, really secure facility, they have security cameras, alarms on every unit and it's a climate controlled facility.

Laurie Heisler  |  First Impressions 
Rating:
4.0

Clean, fast and efficient

Tonya Williams  |  First Impressions 
Rating:
1.0

I will NEVER recommend UHAUL to a friend. I will recommend NOONE EVER uses you. I AM STILL having issues and have had nothing but issues. Everyone I have spoken to is INCOMPETENT at UHAUL.

Daniel Patrick  |  Overall Experience 
Rating:
5.0

Uhaul is second to none.

Aaron Mosby  |  Overall Experience 
Rating:
5.0

Wonderful facility, excellent staff, super helpful, and clean. I went there for propane regularly and ended up getting a storage unit because the place is immaculate. Great experience, thank you.

Joseph Fox  |  Overall Experience 
Rating:
4.0

Wish there was a trash can near the loading zone just to throw away some small misalliance trash. Also, when I was on the road driving I had a question and tried to call the office it took 5-10 mins w

lisa anne prough  |  First Impressions 
Rating:
5.0

Great customer service!

Ann Schmidt  |  Overall Experience 
Rating:
5.0

Employees are very pleasant and knowledgeable.

Garrick Greenblatt  |  First Impressions 
Rating:
5.0

Very Good.

Elizabeth Scarborough  |  Overall Experience 
Rating:
5.0

Thank you for your help on short notice.

Sherri Witzke  |  Overall Experience 
Rating:
5.0

Great service. I was shown a 5x5 then when at it the employee mentioned 5x8. So I switched. Would have been good at the outset to know that option at the outset . but they made the switch quickly

Valerie Edgar  |  First Impressions 
Rating:
5.0

Best service and friendly

Ricardo Morales  |  Overall Experience 
Rating:
5.0

Best service very friendly

Ricardo Morales  |  First Impressions 
Rating:
5.0

Is a great service

Margarida Alarcon  |  Overall Experience 
Rating:
5.0

Only complaint is that I can't reach this business directly by phone. I called 3 times over two business days the 443-577-4152 and was redirected to the U-Haul corporate call center.

Paul Fitzpatrick  |  First Impressions 
Rating:
5.0

Yuyy

Gary Decker  |  First Impressions 
Rating:
5.0

N/A

Christopher Lunardi  |  Overall Experience 
Rating:
3.0

Process was smooth and easy

Nachera Barnes  |  Overall Experience 
Rating:
5.0

The staff has always been helpful and really nice whenever I ask a question. Access should be 24 hrs for everyone, not as an extra charge. I also wish a military discount was given.

mateaus flournoy  |  Overall Experience 
Rating:
5.0

Excellent service and the employees are knowledgable. I will definately recommend this facility to friends and family.

Nanette Mooney  |  First Impressions 
Rating:
5.0

Wonderful service and great people!!!

Stephen Fifer  |  Overall Experience 
Rating:
5.0

Clean and organized facility. All of the employees were very helpful and engaged.

Benjamin Morgan  |  Overall Experience 
Rating:
5.0

Love all the guys here!

Chelsea Williams Borders  |  First Impressions 
Rating:
5.0

The staff is very helpful and professional. The facility is clean and the company has thought of everything including an indoor loading areas which is absolutely necessary when the weather's nasty.

fayla clark-gibson  |  First Impressions 
Rating:
5.0

This was an awesome experience. Facility was clean in side parking and carts made the experience effortless and no added stress.

Venetia Sessoms  |  Overall Experience 
Rating:
5.0

Very friendly staff and very helpful. Only needed the space for less than a month but I will rent from them again in the future if the need arises.

Dawn Lien  |  Overall Experience 
Rating:
5.0

Jay was professional and helpful. Thanks

Patricia Maguire  |  Overall Experience 
Rating:
5.0

Manager and lady at the desk were very helpful and professional. Fantastic service!!!

Stephen Fifer  |  First Impressions 
Rating:
5.0

Jay and his staff are super friendly and helpful. The facility is new, clean and set up perfectly.

Stephen Veasel  |  Overall Experience 
Rating:
3.0

The only thing I did not like is I paid for my storage and a week later I moved out but U-Haul does not prove rate so I paid for a whole store 290 Capital week with no refund back

Ronald Chance  |  Overall Experience 
Rating:
5.0

Brock was informative and helpful. In fact, the whole staff we dealt with was attentive and polite. The facility and equipment was clean and in great shape. We were impressed!!

Benjamin Morgan  |  First Impressions 
Rating:
5.0

The staff was very helpful and courteous to my needs.

Nicole Pabon  |  First Impressions 
Rating:
5.0

Very informative and polite. Couldn't be happier with my choice to use them!!!

Stephen Veasel  |  First Impressions 
Rating:
5.0

The staff for the U-boxes were right on point. I have nothing but positive things to say about the staff and the entire team, from the beginning to the end of my transition.

Janine Heyliger  |  Overall Experience 
Rating:
5.0

Awesome Service!

Chelsea Williams Borders  |  First Impressions 
Rating:
5.0

The staff was also very very helpful!

Tammy Quinn  |  Overall Experience 
Rating:
5.0

Thank you

Tammy Satchell  |  Overall Experience 
Rating:
5.0

I will continue to do business with this company

DARIUS POWELL  |  Overall Experience 
Rating:
5.0

My Uhaul experience was excellent. I would absolutely use them again.👏👏👏👏👏

rosemary mayes  |  Overall Experience 
Rating:
5.0

Jay and the U Haul staff were always nice, helpful, and professional they made my relocating experience painless.

Felicia Burton  |  Overall Experience 
Rating:
4.0

.

Jo Ann Rogers  |  First Impressions 
Rating:
4.0

Very clean facility and friendly staff

Christy Davis  |  Overall Experience 
Rating:
5.0

Everyone was very helpful.

Margaret Payne  |  Overall Experience 
Rating:
5.0

Brock is very engaging and went out of his way to assist me. Nice guy!

Patricia Maguire  |  First Impressions 
Rating:
5.0

had very low storage rates to other nearby facilities.

DEBORAH BURKE  |  Overall Experience 
Rating:
5.0

Nice job and good communication

Chris Harter  |  Overall Experience 
Rating:
5.0

The people that work at U haul are very nice and courteous. Explains well ay questions you have very clearly. Excellent work! Wendelin

Wendelin Willert  |  First Impressions 
Rating:
5.0

The place was clean the truck was clean and the person that waited on was great she made sure everything was taking care of and show me and told me everything. Thank you u-haul

Ronald Chance  |  First Impressions 
Rating:
5.0

Everyone was always friendly and helpful.

Beverly Gildersleeve  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful

Tammy Quinn  |  First Impressions 
Rating:
5.0

Excellent service!!!!! With little notice these fine folks squeezed into to their packed schedule and delivered our PODs. They were our first Maryland welcome party and very much appreciated.

james fultz  |  Overall Experience 
Rating:
5.0

Thank you!

Tikira Watkins  |  Overall Experience 
Rating:
5.0

This is the best U-Haul experience I’ve ever had. The staff here was so helpful and did an outstanding job. Thank you!!

Jessica Cruttenden  |  Overall Experience 
Rating:
5.0

The team a U-Haul was very helpful to me the whole time I use y'all service

Tyrone Lane  |  Overall Experience 
Rating:
5.0

Very thing was excellent. All the employees were very helpful in everyway.

Jon Davis  |  Overall Experience 
Rating:
3.0

The staff seemed a little annoyed when we showed up on time.

Regina Granchelli  |  Overall Experience 
Rating:
5.0

The manager,Jay Welbourne was very helpful to me throughout my rental period.I really appreciate especially his help and the rest of the staff too.

Bryan Williman  |  Overall Experience 
Rating:
3.0

NONE

Kim Coffiel  |  Overall Experience 
Rating:
4.0

The storage was always muddy with deep gully from rain. There was a security card reader but no gate to keep out intruders

robert tipton  |  Overall Experience 
Rating:
1.0

You're 10x10 are only 9x9

Kenneth Hicks  |  Overall Experience 
Rating:
5.0

Everything was good

Max Greer  |  Overall Experience 
Rating:
5.0

The entire staff were kind, friendly, and extremely helpful.

KWAME ABAYOMI  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Self-Storage

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