Customer Reviews for U-Haul Moving & Storage of Evansville

7,587 reviews

1200 E Riverside Dr   Evansville, IN 47714
(Us 41)

(812) 477-5561

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(812) 477-5561

1200 E Riverside Dr
Evansville, IN 47714
(Us 41)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Megan W. 
Rating:
2.0

Customer did not leave a comment.

Abigail F. 
Rating:
2.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
4.0

Inside of cargo van was clean not the outside.

Nancy N. 
Rating:
1.0

Lady working there at riverside Dr. A d hey 41 in Evansville Indiana was so unprofessional & rude! Definitely using meth Looked like she had big sores on her face and was just rude af..and tried accusing us of damaging the u haul van..

Wayne B. 
Rating:
3.0

Depending on the facility. But I think if your gunna have a 2 story building. You should have a elevator.

Danielle B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
3.0

Very understaffed. I paid and had to wait while 3 other customers were helped before I could get my trailer hooked up.

Lori A. 
Rating:
3.0

Customer did not leave a comment.

Danielle B.  |  Overall Experience 
Rating:
5.0

Great costumer service!

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

virginia d.  |  First Impressions 
Rating:
3.0

I asked for a appliance dolly and they said they were out. How do you rent out more them you have. made our job a lot harder. They charged me for 8 gallons of gas and I only went 21 miles plus I also put 25 dollars in the tank. They were will busy and only had one girl behind the counter. I usually check the gas but I got in a hurry because of how long it took to get waited on and I just forgot to check it. You made a mistake and because I forgot to check it cost me 36 dollars. the truck was horrible/had to clean it out so I would not get a cleaning fee. Mike P.S. the girl behind the counter was working her tail off and I do not blame any of this on her.

Michael J. 
Rating:
2.0

Improve customer service. I brought my car in at 7am on a Tuesday and was told the hitch would be completed by that evening. I received a call at 1pm saying that it wouldn't be finished until the next morning before noon. This was because of short staffing. I explained that I had a morning appointment the next day and an afternoon appointment and would if cancel the morning appointment. By 1pm the next day I had not received any communication about the further delay. This location never answers their phone, letting it roll to a central number that cannot ever help. I called the cell phone from the call the previous day. That person was home and gave me another cell number to call. The person that answered was very curt and did not appolgize for the lack of communication. She was very rude saying that the delay was not her fault because they were so busy and she needed more time. I said that I would then need to cancel another appointment which was met with no response. I said then that I supposed it would be ready in the morning and she reacted very angried that that is not what she said and it would be ready that night. I received a call from her that it was ready at 6:35 that night which was too late to arrange a ride. When I arrived in the morning, the hitch was missing the ball attachment that I had to point out to the staff. I used this location previously to rent a truck. The customer service was not this bad but still not pleasant.

Richard L. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

The U-Haul phone tree is a big waste of time when you need to speak with someone at the location. I could not get anyone to answer locally when I needed eyes on the ground to verify the return of a trailer I needed. Cost me a day of work. The folks at the location were great. But too busy to answer the phone. Understaffed?

mike B. 
Rating:
5.0

Customer did not leave a comment.

Brandi H. 
Rating:
5.0

I didn't get what I wanted ended paying more had togo to different locations to get a trailer than I was promised took about two hrs longer

David F. 
Rating:
4.0

The man that helped was excellent.

George R. 
Rating:
5.0

Customer did not leave a comment.

MacKenzie D. 
Rating:
4.0

Smelled like weed

Styles F. 
Rating:
5.0

Customer did not leave a comment.

Kashana N. 
Rating:
3.0

Customer did not leave a comment.

Cooper T. 
Rating:
4.0

The van smelled like marijuana smoke. Other than that, overall was great

Valerie P. 
Rating:
3.0

That was a long wait and only 1 person working on a Saturday to both check out and check in my truck rental. It took at least 30 minutes wait for each stage of the process.

Frank K. 
Rating:
3.0

They where so busy, had just two people working inside

Audra R. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Garmen G. 
Rating:
5.0

Customer did not leave a comment.

Marsha A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Thomas E. 
Rating:
4.0

Customer did not leave a comment.

ADRIENNE C. 
Rating:
5.0

Thanks to Jordan!

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

PAULA G. 
Rating:
5.0

Customer did not leave a comment.

KERI L. 
Rating:
2.0

Very slow, staff didn't seem to know their job.

Lori A. 
Rating:
5.0

I cant remember her name but the manager at the 41 Riverside in Evansville IN is amazing. Thank you for all your help.

Kataka M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheldon L. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE S. 
Rating:
1.0

The rental truck was not maintained properly, which almost resulted in an extremely serious accident. Repeated attempts to discuss this issue with an appropriate U Haul team member were ignored. I will not rent from U Haul ever again and strongly encourage others to rent elsewhere.

Kevin K. 
Rating:
5.0

The general manager is literally the best. She helped me with all my difficult questions. 10/10

Keeya M. 
Rating:
5.0

Customer did not leave a comment.

Leslie W. 
Rating:
5.0

Clean units and surrounding area. Very helpful staff. I would use again if needed to store anything. Thank you.

Michele T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

james i.  |  Overall Experience 
Rating:
4.0

The brakes on the trailer on the return trip started to not work making the tow vehicle having to do all the stopping

James T. 
Rating:
5.0

Was super quick and easy to pick up and drop off was so simple. We will definitely be renting again when we need to move!

Raegen R. 
Rating:
5.0

Friendly, helpful, professional

James T. 
Rating:
4.0

Previous user of truck didn't refill so I had to fill up right away and then once en route because truck got lower MPG (@ 8) than U-Haul employee estimated (10). Otherwise, everything went smoothly at pickup and drop off.

Donald V. 
Rating:
3.0

Please update information in computer as soon as truck is returned. This way if someone calls about how much it was, they can't say it has not been returned , but in reality it really is there on the lot.

Carla M. 
Rating:
5.0

I was very impressed with the accuracy and the kindness of the all the employees however Mr Mark really impressed me with his kindness his patience and his understanding also the young lady who helped me the day before was excellent I will use U-Haul here again and I will recommend it as long as they continue to give me this impression thank you Sincerely Teresa SaliuAdedeji 02/07/2024.

teresa S. 
Rating:
4.0

Parking lights wouldn't turn off so it drained the battery....they did work with me to make up for time.

Vickey C. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Super nice employees

JUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

Priscilla S. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
1.0

never she was all I got check engine light came on. I took it to AutoZone like they asked and it was a Cadillac converter so I had to take it back. They gave me another truck even though at the beginning I didn't want a big U-Haul I just wanted to regular truck. I didn't have that much stuff, so I had to waste more money that I didn't have because they don't take cash app I had to pay extra hundred dollar deposit and then when I turned in the vehicle they never gave me my money back, so yeah this was not what I've expected

Danielle H. 
Rating:
5.0

N/A

Damien C. 
Rating:
4.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

haywood o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyvia j.  |  First Impressions 
Rating:
4.0

The employee I talked to in Evansville the manager was very nice and pleasant .I will tell her that when I get back in town to make my February payment thank you

Steve B.  |  Overall Experience 
Rating:
5.0

Welcoming staff, I was helped as soon as I walked in to rent a storage unit and truck. Had trouble getting into my store unit another crew member seen I was having trouble and assisted me. Very pleased with service.

Alyssa A. 
Rating:
5.0

OUR CHECK IN GIRL WAS AWESOME!! 😎

Theresa C.  |  First Impressions 
Rating:
2.0

The return area is standing in water and you have to get out of your car in 3 inches of water during a rain.

Michael D. 
Rating:
3.0

Only one person working and there was a line. App didn't work right and dolly was t in truck. Keys weren't in truck because they said someone took all the keys. Took almost 30 minutes to get everything in order.

Amanda L. 
Rating:
5.0

This location rocks!

Thomas E. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Nothing. Both Atlanta and Evansville employees were helpful and courteous.

Khahlelah T. 
Rating:
5.0

Customer did not leave a comment.

betsie C. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Great customer service 👏

BABETTE D. 
Rating:
5.0

Customer did not leave a comment.

Darline P. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
3.0

No issue

Chad C. 
Rating:
5.0

The clerk that worked with me was an excellent representative of your company. He really was the best Uhaul representative I've ever worked with.

William W. 
Rating:
5.0

Customer did not leave a comment.

Kassandra R. 
Rating:
4.0

Tire light was on, interior smelled, front end worn out, box leaked.

Maria F. 
Rating:
5.0

Some fantastic people work there… I recommend this location…

Mark O. 
Rating:
1.0

I wasn't even the one to drop it off it had to be towed

tori T. 
Rating:
5.0

Customer did not leave a comment.

sherri A. 
Rating:
5.0

Uhaul staff member, I believe his name was Mark, was super friendly both at check in and check out. I parked the truck at the wrong spot and he came out and moved it himself. Great experience!

Jordan B. 
Rating:
4.0

Everyone was very nice

Jill S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Customer did not leave a comment.

Carla D.  |  Overall Experience 
Rating:
5.0

Good people they will help just long as you communicate with them

Ricky L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mark S. 
Rating:
4.0

Please let them know what I will need to do to get my boxes delivered from your storage in advance. For instance, if the boxes need to be picked up by another carrier if they need to be stored.

Maxine D. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Sherry S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garrett L. 
Rating:
5.0

Everything went great! Thanks for being such a good location!

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Shynice C. 
Rating:
5.0

Customer did not leave a comment.

PAULA G. 
Rating:
4.0

The process to rent is difficult ,too many steps to follow.

jeff A. 
Rating:
1.0

The woman working (I believe her name is Miranda) was incredibly rude to not only me and every single other customer she interacted with but also her coworker who remained profession the entire time I was in the building.

MARGEAUX R. 
Rating:
3.0

Customer did not leave a comment.

harold S. 
Rating:
5.0

Customer did not leave a comment.

Yolanda W.  |  Overall Experience 
Rating:
4.0

Fill in the large pot hole in front of the trailers.

Kevin S. 
Rating:
5.0

Mark Osborne was fantastic with getting my reservation processed quickly

Mark W. 
Rating:
5.0

Drop off location was great. Only issues with pick up and equipment itself

Stephen A. 
Rating:
4.0

We were switched from our chosen pick up location. It wasn't as convenient.... U-haul should have had the truck moved to our closer location. This was disappointing. But the new place was a good store!

Jerry P. 
Rating:
4.0

Customer did not leave a comment.

Katie W. 
Rating:
4.0

Customer did not leave a comment.

Willis B. 
Rating:
4.0

Customer did not leave a comment.

Jacque J. 
Rating:
5.0

Great customer service

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Very helpful very nice and really worked with me, would go again if ever needed!

Megan F. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Lila J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kataka M.  |  First Impressions 
Rating:
5.0

Miranda went above and beyond for me! Shes amazing and deserves a raise!

AMANDA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosemary p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDI J.  |  First Impressions 
Rating:
5.0

Mark was super helpful, very patient and understanding. I wish there was more people like the ones at this location and If so I know the world wouldn’t be so broken! Thank you so very much for everything for such a hard time you guys made it easy to just have a moment of fresh air!! Thank you! *(I believe the lady was Miranda when I walked in and she was even very sweet in just passing by and saying excuse me! Thank you for everyone’s kindness!!)*

Ammie C.  |  First Impressions 
Rating:
5.0

Thankyou Miranda

AMBER B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler P.  |  First Impressions 
Rating:
5.0

The general manager she was very helpful and knowledgeable

Jesse H.  |  Overall Experience 
Rating:
5.0

Clean and climate controlled. Easy access and decent prices.

Deborah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEROME M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph H.  |  First Impressions 
Rating:
5.0

The young lady was very friendly and very helpful

Jacqueline M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANNY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DSHIAH H.  |  First Impressions 
Rating:
3.0

Mark at inside counter was extremely RUDE and acted inconvenienced when I "bothered" him trying to finalize my move-in. He took one look at my appearance (tattoos,facial piercings) and treated me poorly UNTIL he realized I really was a paid customer who is also a disabled US Army veteran. Then he was suddenly helpful but the damage was done, I would NOT recommend this site for storage needs and I'm a level 6 Google Maps Local Guide so I will reflect this information there so others will be wary.

Laurel R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lise V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERICA B.  |  First Impressions 
Rating:
5.0

We recently moved to a home that had more storage so we no longer needed a unit, but the staff was always very helpful and the facility was always clean and secure.

KENNEDY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt M.  |  Overall Experience 
Rating:
4.0

Monthly charges need to reviewed for reduction.

Sarah B.  |  Overall Experience 
Rating:
5.0

Very underrated as well as understanding

robert b.  |  First Impressions 
Rating:
5.0

The young lady that waited on me was very nice and very helpful. If they had a customer service scale one to five stars what would I rate her? I'd have gave her 10 Stars she was over the top!! Thank you U-Haul storage in Evansville Indiana.

Crystal O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaquita M.  |  Overall Experience 
Rating:
5.0

Thanks for everything

Antonio V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen f.  |  First Impressions 
Rating:
4.0

Nice and very clean facilities. Excellent Customer Service as well.

MARIA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica J.  |  First Impressions 
Rating:
5.0

J Mccary was great and very informative and pleasant

SHANTAE D.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

dione s.  |  Overall Experience 
Rating:
5.0

I've not had any problems at all, thank you

tammy s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donyea B.  |  Online Move In 
Rating:
5.0

Have used U-Haul since the 70's will continue to be my # 1 go to for moving

Joe B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

melinda p.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful . The prices was at a reasonable rate

joe c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENO D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laneicha s.  |  First Impressions 
Rating:
5.0

Everything was ready when we arrived

Joe B.  |  Online Move In 
Rating:
1.0

We were given the wrong unit number when we originally got it we searched forever before we went back up there to the people who had no clue what they were doing and now we've canceled our unit and they still took money out of my account and we can't get a hold of anyone at the store terrible service

daniel h.  |  Overall Experience 
Rating:
5.0

I was taken well care of there

KENO D.  |  First Impressions 
Rating:
3.0

Did. It have unit size I was looking for. Still have yet to receive a refund

Kelsie H.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful to me and my husband. They all made a difficult situation much easier and were genuinely sympathetic. I would and have recommended uhaul to my relatives and friends.

Gregory A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaylana B.  |  Overall Experience 
Rating:
5.0

Very friendly associates, as always.

Judy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel P.  |  Overall Experience 
Rating:
5.0

Great customer service!!

JOCELYN J.  |  First Impressions 
Rating:
5.0

This U-HAUL facility is very proximal to USI which makes the storage unit convenient. There is one observation I will provide. It’s a management issue. As I referenced earlier, this U-Haul site makes it a high target location, especially on a Saturday and the first Saturday of the month. Unfortunately, there were only two U-Haul staff present: one that handled finalizing the reservations and one that checked in and checked out the equipment. This Riverside Avenue facility, on May 06, was almost standing room only! Both of these individuals should be commended for their incredible and outstanding customer service under very stressful conditions! They should further be provided with a paid day off in recognition of their manifesting the values of the U-Haul community. Not one time did their demeanor of service and attentive assistance waver! Not one time! While I know these facilities are locally owned, management at the micro and macro levels should ensure their facilities are sufficiently staffed, especially when it’s the first Saturday of the month.

Anthony T.  |  First Impressions 
Rating:
5.0

Exceptional customer service and they don't want you to lose your belongings anymore than you want to lose your belongings, so if you stay in contact with them you can usually work something out. 5/1/2023

Crystal O.  |  First Impressions 
Rating:
5.0

Liked the use of free carts to haul items up the ramp to second floor storage. Thank you!

Tabitha H.  |  First Impressions 
Rating:
5.0

The staff there are always respectful and professional, always have been. I definitely DO recommend this location to everyone in this area!

Sarah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDDIE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ilisha c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dustin h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brianna K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARTHA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Valerie B.  |  Overall Experience 
Rating:
4.0

There was only one staff member on duty and it was very difficult for her to be in several places at one time. She worked really hard.

amy k.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mikaela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karen c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ken H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivory R.  |  Overall Experience 
Rating:
5.0

Need to not have so high of a price on units

Robert n.  |  Overall Experience 
Rating:
3.0

Not a great experience with the reservation. Someone canceled it and therefore there was no available truck when we got there.

Louanne G.  |  Overall Experience 
Rating:
5.0

Went beyond and above to make sure we were taken care of.

JEROLYN T.  |  Overall Experience 
Rating:
5.0

I love U-Haul storage it great place to move all stuff when yu kick out from your house or if you don’t have any space in your house then why not come here and be a U-Hual customer as well … And also the associate from are supper supper great peoples 🤍💕🤍 again i love U-Haul so much

JIM A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri S.  |  Overall Experience 
Rating:
5.0

Today was my first day working and everybody was very helpful and I'm looking forward to coming back Wednesday the 17th of January 2023 for my second trial. Date. I want to thank you for giving me a clean slate and giving me the opportunity to join the workforce for the first time in 20 years thank you

Lisa J.  |  Overall Experience 
Rating:
5.0

My experience with this unit was good, my only complaint was that the cost went up every year that I had it. I got the unit in 2018 for $119 by 2022 it was $135.

dana h.  |  Overall Experience 
Rating:
4.0

Na

Karen H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sean F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin H.  |  Overall Experience 
Rating:
4.0

So far everything is good

leroy g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

heather w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Duriel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary k.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

melissa r.  |  Overall Experience 
Rating:
1.0

I find it ridiculous that I rented the wrong room, never even moved in but I was refused a refund. Basically gave them a free $70.

Cameron W.  |  Online Move In 
Rating:
5.0

Keep the good work up

Bobby G.  |  First Impressions 
Rating:
5.0

Don't change nothing

BARBARA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYANT H.  |  Overall Experience 
Rating:
1.0

Staff are UNPROFESSIONAL and need to be reevaluated. Never use again

Veronda R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane B.  |  First Impressions 
Rating:
5.0

Having access hours a bit later in the day (say ending at 11 instead of 10) would be helpful, but the early hours are great. The staff was very clear with the directions and the facilities are easy to use.

Ian M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMANI J.  |  First Impressions 
Rating:
1.0

Customer service was horrible. They charged me for everything. They said it was up to them if I get a free month I feel like they was messing with me cause I’m black.

DAvery S.  |  First Impressions 
Rating:
3.0

Code unlocks door but won't open my load door

Callie B.  |  Online Move In 
Rating:
5.0

Everything was great. Staff was perfect!!

JENNIFER F.  |  First Impressions 
Rating:
5.0

Prolly will use in Future

Edward F.  |  Overall Experience 
Rating:
1.0

The website is very misleading. The unit we rented said 1-2 bedrooms with about 1200 sq ft. Went to pick up the lock and the inside signs said a studio. The unit barely would fit a studio apt. Asked to upgrade to a bigger unit and was told none were available but I could rent a second unit if I needed. She said I could do it online since it was closing and I wasn't 100% sure. Moved in what I could and rented a second unit. I came with my bigger furniture to move in the unit, but couldn't access the ramp to the second floor because it was after 7pm. But I was told I would have 24 hr access to my second floor units. That was another lie. Called the GM like the sign said and she was the rudest person I've ever dealt with. Basically it was my problems. She never even apologized for the inconvenience. Told me to carry it up the stairs. I'm 4'11" and it was a French door refrigerator. I needed these units for a few months but I'll be taking my business elsewhere next month. And I'll be reviewing your business on yelp, Google, FB and every other site I can find.

Kenneth L.  |  Online Move In 
Rating:
1.0

I need a call back. Too much to write.

SHELIA P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Melissa K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ivory R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

YURAIMA R.  |  First Impressions 
Rating:
3.0

I had roaches coming out of my boxes and I had a bomb and Sprite but those roaches

Donna S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randall M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

JENNIFER T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stashel H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

angel q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA G.  |  First Impressions 
Rating:
2.0

Conner and janna was both rude when they spoke to me it wasn't friendly at all I don't know if they were having a bad day or what but in my day we were never rude to customers.

Joyce W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damontae S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin H.  |  First Impressions 
Rating:
5.0

Had no problems. They were polite. Ready to answer questions

Carla F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carla f.  |  Overall Experience 
Rating:
2.0

I needed the 10x15 size and was told one was available at the facility. As I attempted to book it online, the unit was not available. An employee kindly assisted me through the online process and told me to book the 5x5 and when I arrive to the facility they would get me in the 10x15 and I would pay the difference at that time. I booked the 5x5 online which included a free lock for booking online. Once at the facility to finish and switch out the reservation for the 10x15 a different employee assisted. She made the switch. After reviewing the online receipt I noticed the employee charged me for a lock which I already got free for booking online. I asked to be refunded for the lock since I got it free online. She said to do so, she would have to refund the entire amount then charge my card again for the amount without the lock. This was an unacceptable process as I would have to wait a few days for the first authorization to drop from my account. I asked if she could just give us enough boxes for the over charge and she said she could not but would have a manager contact me. It has been two days and I still haven’t been contacted. This was not an overall positive experience. Nor is it acceptable for a company to have a promotion and not figure out how to honor without inconveniencing the customer. Moving is expensive and stressful. A company’s processes should not make doing business with a customer, difficult for the customer.

Danielle L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donna S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carla f.  |  First Impressions 
Rating:
1.0

When I ordered the unit online it said that it was climate controlled, a lock would be in the unit, and to go and put my code in. When I arrived my code did not work, there was not a lock in the unit, and it was definitely not climate controlled. I went downstairs to the desk to see what was going on with my code and where I could find the lock and the general manager(that’s the shirt the person was wearing) was extremely snarky and rude about why my code did not work. I did not plan to leave a negative review hoping that over time things would get better and I’d be able to leave a 5 ⭐️ review but I received a text asking for a review.

Alexander W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marie p.  |  Overall Experience 
Rating:
5.0

Great Experience!. Thank You!

Brooke S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori M.  |  First Impressions 
Rating:
3.0

I'm glad I call uhaul, I'll be back in and I will tell my friends and neighbors. Thanks again

Sharon A.  |  Overall Experience 
Rating:
5.0

The promo was amazing and the storage unit was A++++ if I ever need one in Evansville again I will definitely be going through uhaul

Marc H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tashara D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy M.  |  First Impressions 
Rating:
3.0

When we first got the unit, the information about the 24 hr access was not explained very well. We could not get in when we tried. We were there early to finish unloading the truck but could not get in. We were not charged for being late because of unloading the vehicle. We tried to enter the unit a second time after hours and still could not get in. When making the payment, the after hours was taken off and the first fee was refunded.

DAVID S.  |  Overall Experience 
Rating:
2.0

Was loading the storage was on property called manager still got charged more

Robert n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosie m.  |  First Impressions 
Rating:
5.0

Everyone was nice and very helpful.

SHEENA G.  |  Overall Experience 
Rating:
1.0

Staff was rude, not very helpful at all. Didn’t explain any directions at all on what to do with my truck and trailer, very bad experience overall you need to train your people better

Corbyn B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandy U.  |  First Impressions 
Rating:
5.0

The service great with unfailing courtesy. Will use your service in a few moths.

Peter N.  |  First Impressions 
Rating:
5.0

No coment

Lisa J.  |  First Impressions 
Rating:
4.0

At one point I did have a problem where the computer system had messed up and had indicated I was no longer paying. That was fixed quickly and I wish I knew the name of the lady that fixed it for me. Other than that my time was it there was completely stress-free and I greatly appreciate it.

Frances B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

joshuA t.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALONZO W.  |  First Impressions 
Rating:
5.0

very friendly and well informed

Lori J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina N.  |  Overall Experience 
Rating:
4.0

I was pleased with the service. Thanks again

Sharon A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TASHMOND S.  |  First Impressions 
Rating:
2.0

Staff was very rude and not helpful at all.

terry w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randy l.  |  Overall Experience 
Rating:
4.0

The switch in management from Nathan to another manager took some getting use to.

Veronda R.  |  Overall Experience 
Rating:
4.0

My rate was increased a month after I signed up. That wasn't pleasant.

John C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chrisie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivan B.  |  Online Move In 
Rating:
1.0

Your workers at this facility are very unprofessional and rude.

Sujey AleJandra G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Della B.  |  Overall Experience 
Rating:
3.0

staff is rude

kaeyoni p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maryum e.  |  Overall Experience 
Rating:
2.0

Information given seemed simple enough but key details were not conveyed. I was told to access the building through a certain door only to find out that door doesn’t work how it’s supposed to when trying to move in. Also it was never mentioned a circular lock was required until after I had put on my own and had to get someone to take the office lock off.

Even A.  |  Online Move In 
Rating:
1.0

My furniture and beds got ruined in the unit and I was told that there is no place to put my items that were molded so I had to put them n my vehicle with mold all over them and dispose them which isn't fair because it was the storage unit that ruined them and I had to take them off instead of putting them in the dumpster at the facility. Also, some of the workers are NOT PEOPLE FRIENDLY AND SHOULD NOT BE WORKING AT A PUBLIC PLACE!

Valerie H.  |  Overall Experience 
Rating:
3.0

Staff was very rude. Called for a promotion with a full move one way, when we go to check in they told us that corporate does not know what they are talking about because they are not here and do not work the front desk.. They can not give us the promotion even with availability open. Then ended up charging us more because they did not know how to transfer the account to a smaller unit. I have been a uhaul customer for over 15 years and this was by far the worst experience I have had.

Cassidi T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lorna R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alaxis F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

michelle e.  |  Overall Experience 
Rating:
2.0

Employees were very impersonal, and not very friendly and extremely rude!!

Richard R.  |  Overall Experience 
Rating:
3.0

The truck we got we were having issues with the passanger door to close.

Sujey AleJandra G.  |  First Impressions 
Rating:
5.0

Good work Excellent job

Frederick D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jourdan J.  |  Overall Experience 
Rating:
5.0

None

ROBERT J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TRACY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebbeca M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheryl C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LEVI D.  |  Overall Experience 
Rating:
5.0

Thank you for all the help and storage

JUANITA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janis S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Soul Stride Logistics LLC K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cynthia v.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAHLIL W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAVI SHANKAR VARMA K.  |  Overall Experience 
Rating:
1.0

There's no lighting in the units which makes matters even tougher on you but the prices keep going up irregardless, so I can no longer recommend.

Dan D.  |  First Impressions 
Rating:
5.0

U-Haul of Evansville is an "Outstanding Storage Facility"! We have used that facility (3) different times in the last (5) years for my Mother's personal items. Each time the service and staff have been "Great". This time was no different "Great Service" from all the staff, but I want to give a "Special Thank You" to a young man named Jackson. Jackson's help during this last rental of Unit #1235 was "Outstanding"!! Thank You! Jackie L. Thrasher

Jackie L T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexsandra J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luke S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ken H.  |  First Impressions 
Rating:
5.0

Overall my experience with uhaul has been very good. My only complaint, the day I moved out of storage the bathroom was dirty.

LAURA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donald j.  |  Overall Experience 
Rating:
5.0

Very nice experience at both locations

Raymond S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth V.  |  Overall Experience 
Rating:
2.0

The facility is always great but your workers are rude and not friendly at all

jeremy t.  |  First Impressions 
Rating:
5.0

Very clean and nice

robert m.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tiffany B.  |  Overall Experience 
Rating:
5.0

Thanks a lot we did great

eddy j.  |  Overall Experience 
Rating:
1.0

Gm was terrible dealing with me also other customers

JaNathean U.  |  Overall Experience 
Rating:
3.0

Somehow, my reservation was lost and when my friend, who was my contact, went to measure a piece in storage, there was a lock on the door. It wasn't my fault, as I didn't delete the account or close it. It was UHaul's fault. I will credit the desk person with being very helpful and forthright. She didn't charge me for last month. But, now I can't use my old contact, who is a trusted friend and who has a key to the place. I was told I had to use a new one. This is preposterous. There was no reason for me change that was given and this person I have as my contact I have known well for over 15 years. Please find a reason and explain to me why I can't use the person I trust the most in my life as my contact. Mind you, he is a site supervisor for a security company and has passed multiple background checks for his jobs, so to that end, I'm angry. You get three stars because the desk person (I don't remember her name) was excellent in her customer service.

Frances B.  |  First Impressions 
Rating:
1.0

Hours changed every day was over charged twice couldn't use my code to access my unit after 7pm and I paid extra for that as well as forces to buy 3 different locks throughout the whole experience my trailer didn't have the correct wiring so I had no lights on it which forces me to spend another 40$ on a special attachment was a horrible experience all around

Laura B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebbeca M.  |  First Impressions 
Rating:
2.0

The staff was rude and I was given a storage that had someone else’s stuff in there and I paid for 24 hr access and still couldn’t unload my truck til the next day . I have a video that they aren’t doing what they promising in the ad

Angel h.  |  Overall Experience 
Rating:
4.0

Using uhaul is never a problem, same cannot be said about the staff. Equipment and van wise: the van was so much better than the truck and I will definitely be using it again. The storage was easy to get to and there was carts to help load it. I did not know I only made a reservation for the storage and the only problem I had was the lady (Jonnie) was really rude. Too much attitude and not enough caring. Other than that uhaul is the best at moving!

Michelle M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gina h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zerenia b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY M.  |  First Impressions 
Rating:
5.0

Both stores I visited in Elsmere ky as well Evansville In both very professional Females

Raymond S.  |  First Impressions 
Rating:
5.0

I was happy with my prior experiences and even tho it was 15 or 20 yrs ago I thought I'd see if you could do it again. In fact it was this same Uhaul store I used as well. Place still looks clean and well maintained and I don't have much but feel comfy using yall again cause some these storage places are run down or often robbed lack of security. Hope I'm right and thanks yall!

mary m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan S.  |  Overall Experience 
Rating:
3.0

Thank You. Althea Young-Bennett

Althea Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tatiana A.  |  First Impressions 
Rating:
1.0

There was mouse poop and roaches in my things after moving it out. I complained once earlier this year and it was ignored. When I was moving out the staff left the office and stopped answering the phones. They left the lock on my unit after I was paid up for over a week. No one noted that I left the facility even though I did inform them and the company attempted to charge me again. You charge a lot of money for my things to be messed up. The manager told me I should have paid extra for coverage for something that they clearly knew was going to happen. If I had been told it was a guarantee I would have, I guess. Katie wasn't interested in "resolving my dispute" but we will contact a lawyer concerning U-Hauls "pest free facility"

Devon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSHUA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donald j.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Maryann F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dino H.  |  First Impressions 
Rating:
3.0

One lady was pretty rude

JaNathean U.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

allen h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laroma t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joanna g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lindsay b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUE P.  |  Overall Experience 
Rating:
4.0

Although the girl in the office was very efficient there was the need for another customer service employee. Was approx a 30 minute wait. The online checkin didn’t work well. Also a female employee was to bring the truck around to us. After waiting an addl 25 minutes I walked back to find her sitting in a truck listening to the radio playing on her cell phone. I was not the only customer waiting. I preferred renting a truck in Jasper IN but was inconvenient to put the extra miles on it since the move was contained in Evansville IN. Pay for more help!!!! And the employee that did help me needs a raise. She was very knowledgeable and courteous while under stressful conditions!!!

Kathy O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kalemeia C.  |  First Impressions 
Rating:
3.0

Katie treated me like she had a attitude with me for some reason didn't even give a map to show were my storage was! Did not appreciate her attitude!

LORNE A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MYESHEA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VANDA B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

rosie n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kaycee h.  |  First Impressions 
Rating:
4.0

I rented the storage unit and my parents rented the trailer to help me move. My experience was fine but my parents had one incident. After hooking up the trailer my parents, and not the employees, noticed one of the rear brake lights were out. They brought it to a female employee's attention and was told that "it didn't matter because it was daylight."

miranda T.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john b.  |  First Impressions 
Rating:
5.0

I used your trucks and other services several times last year alone. The office in Evansville knows how to treat. And care for people.BEST WAY POSSIBLE!!!. Thank you. Ruth Wilhite

RUTH W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pecola S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BOBBY S.  |  Overall Experience 
Rating:
5.0

The staff was incredibly helpful! They were so polite!!

Dan C.  |  Overall Experience 
Rating:
5.0

The staff where I rented and definitely at my drop off location was very nice and very helpful.

Dan C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tijuanna t.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ELLEN V.  |  Overall Experience 
Rating:
2.0

I use to love this uhaul an the staff but for the past two months I can truly say the staff is not all that friendly. I won storage lockers thru an auction an uhaul is the very first place in 7 years I've been buying units that doesnt allow u to access these lockers when the office is closed. I bought 4 from the riverside location an 4 from other storage places. When people have jobs an also buys these it truly causes issues not to mention the weather causing the locations to close earlier has truly caused some issues I had to extend my uhaul 3 extra days there then leaving me behind to move my other 4 lockers. An when I would call the local location was just rude an you all expect me to except you all making changes do to weather etc but it was a problem when I had to make changes. Not to mention I am wheel chair bound so I couldnt even clean out or assist with getting these lockers out because u all are not handicapped accessible. Even the ramp in the back has a few stairs leaving me to have to depend on someone to assist me or to pay others to help which is wat I have had to do. I've spent a lot of money with this location over he past 2 years an with the past 2 to 3 months I've learned that uhaul may not be the company for me to use for my small business because I've now spent over 450 dollars in less then a month truly crazy honestly an to have to deal with peoples rudeness an attitudes

SARAH K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER LEE S.  |  Overall Experience 
Rating:
1.0

Call the hotline and filed a formal complaint, hallways were exceptionally poor lighting. No lighting inside the units. Lights turned off while you're still working in the unit hallway lights worked. The men and the outside workers that worked with the trucks trailers we're very nice and helpful and exceptionally kind the office workers were the exact polar opposite very rude very ugly very demanding very slow. The manager was horrible. Doors were not open access was not available at their posted opening time access was closed and restricted 30 to 45 minutes before posted closing time. Hours of operation were not honored it was whatever was convenient for the employees. Very very overpriced for the service in the amount of space rented {period} would never rent from this location ever again may never consider renting U-Haul again.

Adam D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dewey G.  |  Overall Experience 
Rating:
2.0

Upon arrival unit still had stuff from prior renter. Talk to front desk they wanted me to take one on 1st floor at around $30 higher per month. I said you should give me that at same price. Would not so I removed the junk from room and placed in hall. While moving in they sent someone up to haul to dumpster. Almost missed my rental truck return time.

David U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angela s.  |  Overall Experience 
Rating:
2.0

Very unsatisfied with uhaul and how unprofessional my situation was handled. I had a reservation days before and it was not available when I got there and had to wait 4days to unload my uhaul.

Hannah b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alaxis h.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

KEVIN S.  |  Overall Experience 
Rating:
3.0

I resnted a unit only to find a lock on it. Because it was a personal lock they were unable to.remove it. They offered to give me a larger unit because the size unit I needed wasn't available. When we got to the larger unit, it had furniture, clothes and debris in it.i was told I would have to move out of the larger unit once a smaller unit became available. I wasn't willing to move my furniture twice. I cancelled my reservation!! I'm now looking elsewhere.

Tijuanna t.  |  Overall Experience 
Rating:
5.0

A+ , I will continue to use U-Haul for all my hauling and storage needs ! Thanks so much

DAVID M.  |  First Impressions 
Rating:
5.0

I would recommend u all the time. Your team is very nice people , asking may we help u with somthing. I want to thank Miss Dana thank u for helping me out with my situation so I wouldnt be in a bind. Your Crew I great. Thank all of u.

Susan H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Valerie B.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Tammy S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cache A.  |  First Impressions 
Rating:
1.0

Horrible nightmare

Katherine S.  |  First Impressions 
Rating:
5.0

The U-Haul experience was smooth from move in to move out no problem what so ever. Will highly recommend.

Catherine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dominique m.  |  Overall Experience 
Rating:
1.0

Mice ate through half of my clothes and my son shoes i had to keep calling because mice where every where then i was trying to check on my things

Cherquata O.  |  Overall Experience 
Rating:
1.0

My personal experience wasn't that great. There was a whole thing where Everytime I came to town it seemed I couldn't access my belongings my swipey card didn't work after hours. I don't remember that being explained to me it said nothing about this in my contract I called an after hour number but couldn't get an answer.the online payment site was hard to use and charged me a late fee I never was able to get resolved. I rented on a holiday weekend when other facilities were closed so that was a convince others don't offer. The unit I had was very large at a very good rate. The staff at the office has always been more then helpful and very friendly.. I will always come here to get excite to impatience or anger; annoy trucks and accessories to haul but I would never recommend a storage here.

Tela D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark J.  |  First Impressions 
Rating:
4.0

The map wasn't the most convenient but everything else was perfect.

Frances B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Connor P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tammy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rabon T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MYESHEA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trent g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA U.  |  Overall Experience 
Rating:
4.0

A nice facility, well maintained and convenient.

Lysander B.  |  Overall Experience 
Rating:
3.0

They need more friendly customer service,and if a person don't stay the whole month they should get a refund for the days they had left,so at that being said no I would not recommend u haul.

Shirley M.  |  Overall Experience 
Rating:
5.0

Nice place, good people.

James I.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Keith W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derrick S.  |  Overall Experience 
Rating:
1.0

It was a good place for storage. The late fees are a bit over the top. Overall the place is great.

rickquia d.  |  Overall Experience 
Rating:
5.0

The best staff ever. Just love this place. Done business here for years.

Tony B.  |  Overall Experience 
Rating:
5.0

C l wan and convenient. Quick check out. Very friendly staff.

Cathy A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marti J.  |  First Impressions 
Rating:
1.0

Had an absolutely terrible experience at Riverside Dr. location in Evansville, IN. Absolutely no customer service and no direction were given to me upon arrival of picking up the UHAUL truck and storage unit. Upon arriving we waited in line for 30 + minutes with only one other customer in front of us Of which 3 employees were standing around or sitting down behind the counter. The card machine was not working properly. That along with being basically ignored when we walked in the door and were the only ones standing in line was unacceptable. We were told after leaving with the truck that upon arriving with the truck we would then get further instructions and assistance with the storage unit I reserved. We arrived and once again were ignored by the blonde lady behind the counter. We received absolutely little to no instructions on how to gain access to the storage unit. We got to the storage unit and there was a lock on the door that was needing a key that no one told us about prior or offered assistance with and the store was closing in 10 minutes. I had to physically go down to the office and get assistance myself. The self check in process was terrible and I did not receive any account info or information on this process prior. I submitted it right at 8:00 PM the last possible time it was due before Being considered late. The unnecessary stress of the day did not help with my situation where I lost everything in a house fire 2 day’s ago. I even expressed this to the manager behind the counter and he proceeded to down play my situation and make jokes about COVID-19. I will never be doing business there again and do not plan on keeping my storage unit more than just a few days before I will take my business elsewhere. I will not be paying anymore to this company and will refuse payment for next month storage unit rent and terminating my contract ASAP.

Lindsey S.  |  First Impressions 
Rating:
5.0

The rep was very helpful and knowledgeable. Great customer service and personality

Nicole B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy l.  |  First Impressions 
Rating:
5.0

We had an indoor, climate controlled unit. U-Haul made it all simple. Rented the trailer, moved son from Indy to Evansville, emptied contents of trailer into storage unit at U-Haul&returned trailer.

Tony S.  |  Overall Experience 
Rating:
4.0

THe only thing that would have increased my rating would have been to have lights inside of our unit. There were none so we bought battery powered lights to stick up on the wall so we could see.

Krista B.  |  Overall Experience 
Rating:
2.0

I rented a storage unit and my rent was paid until the first of February. I moved everything out the second week of January and they wouldn't give me a refund.

Monica B.  |  Overall Experience 
Rating:
5.0

This was my third time using this facility, staff was always friendly and I felt my things was safe there and it was always very clean.

SUE P.  |  Overall Experience 
Rating:
5.0

Very satisfied with UHAUL! Very helpful and very nice!

Caleb G.  |  First Impressions 
Rating:
5.0

The climate control storage was clean and well kept. It was well lit and access was 24 hours. I would get a climate control storage unit any time. The staff was most helpful and courteous.

tonda p.  |  Overall Experience 
Rating:
5.0

Great facility and extremely clean. Highly recommended.

Dan W.  |  Overall Experience 
Rating:
5.0

I would recommend uhaul for storage and for rentals as well.

Brenda M.  |  Overall Experience 
Rating:
5.0

Amazing staff always helpful going out of their way to make sure we were safe and satisfied.

cherry t.  |  Overall Experience 
Rating:
5.0

I'm a long time U-haul customer and the convenience of online reservations are wonderful! I can schedule my time of pick up, arrive at the store, and obtain my reserved truck, hassle free!

Vicki T.  |  Overall Experience 
Rating:
5.0

Oh such great fast service. I was so surprised that it was so quick and easy. In and out. Same with the return. I have used U-Haul once in the past and the experience was bad, so it was a surprise.

Golden S.  |  First Impressions 
Rating:
5.0

Would recommend

john k.  |  Overall Experience 
Rating:
5.0

Excellent

Alan L.  |  Overall Experience 
Rating:
5.0

Thank you so much for allowing me to storage my items at your facility. It really made my move so much better.

janice s.  |  Overall Experience 
Rating:
5.0

I would choose uhaul storage again if I ever had to move and store stuff

Britney M.  |  Overall Experience 
Rating:
4.0

I will always use this u haul

Valois H.  |  First Impressions 
Rating:
5.0

HELPFUL STAFF

Peter S.  |  Overall Experience 
Rating:
5.0

no comments

Rachel S.  |  Overall Experience 
Rating:
5.0

Very professional

Tammy P.  |  First Impressions 
Rating:
5.0

The uhaul staffs were extremely helpful and professional! I really appreciate their help. After a long day of moving, they really made day.

janice s.  |  First Impressions 
Rating:
5.0

Great team! Nathan is very customer focused!

Douglas B.  |  Overall Experience 
Rating:
4.0

Helpful staff

Heather F.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

Britney M.  |  First Impressions 
Rating:
5.0

I'm the custioden at this facility so I can say nothing but good things about U-Haul.

Louanna M.  |  Overall Experience 
Rating:
4.0

Moved out because i found a unit closer to where i am stsying and it will be more convient for me when i need to get contents and move to znother area. Thank you

Neal R.  |  Overall Experience 
Rating:
5.0

Awesome service

James C.  |  First Impressions 
Rating:
3.0

I reserved a.c 10 x 10 x 8 climate controlled unit. Wehe Ik arrived, the unit I was given had a 4 x 4 x 6 air handler running through it effectively taking up @20% of the room. I had to pay for 100%

greg p.  |  First Impressions 
Rating:
1.0

I did not have a good experience here. While I accept some blame in my situation, the staff member was very misleading about terms of my rental. Maybe he didn’t want to take the time but it cost me.

Kyle H.  |  Overall Experience 
Rating:
1.0

My last experience overall this past trip was horrible. From the booking, several changes, last minute switch of pickup facility, the old transport given to travel 300miles, drop off eqmt & charges

Denise T.  |  First Impressions 
Rating:
5.0

very friendly and helpful

Carl H.  |  Overall Experience 
Rating:
5.0

I was dreading having to go to a storage unit and have to move everything and deal with my ex etc, but they made everything so easy for me and they were so helpful. Definitely recommend

KENNEDY K.  |  Overall Experience 
Rating:
4.0

thank you.....

Danaya N.  |  First Impressions 
Rating:
5.0

Na

Amber S.  |  Overall Experience 
Rating:
5.0

Service was good and staff were very helpful

john k.  |  First Impressions 
Rating:
1.0

1 was not told how to youse my access card (2plces to swipe) 2 lock was on my storage unit (told me when i come back tomarrow it would be fixed.3 next day nothing had been done,and your implyee was ru

robert c.  |  First Impressions 
Rating:
5.0

The staff was very helpful and welcoming!!!!

KATHRYN R.  |  Overall Experience 
Rating:
5.0

Never have had an issue out of this location. Friendly staff.

Laura H.  |  Overall Experience 
Rating:
3.0

I would like to state the staff were helpful and considerate. I give a 10 for excellence to the service!! We found mouse nesting spots on my rugs couch clothing and mattress. Mattress left inside.

eventual j.  |  Overall Experience 
Rating:
4.0

Rented a Uhaul to move to Florida tried to get a 10 foot Uhaul. Tried and tried to no prevail. Ended up getting a 15 foot Uhaul. I was worried I could drive it but it handle very well and gas mileage

shelia m.  |  Reservation 
Rating:
5.0

Stay was very professional, friendly and efficient

Kimron R.  |  Overall Experience 
Rating:
4.0

Need to warn renters that leaving box springs and mattresses in the energy controlled storage units will leave a stain on the box springs and mattresses if touching concrete.

curtis z.  |  Overall Experience 
Rating:
5.0

Efficient staff

gail m.  |  First Impressions 
Rating:
5.0

the gentleman that was waiting on me the first time that I came in to rent the first unit, before I upgraded was very efficient. He took care of 3 customers at once.

Stacy F.  |  First Impressions 
Rating:
5.0

All the people who work there were incredible! They went above and beyond for us. We have had previously bad experiences with U-Haul and they really made up for it. They had excellent customer service

Yarilyn S.  |  First Impressions 
Rating:
5.0

Very understanding and helpful

shanda b.  |  Overall Experience 
Rating:
2.0

Rental fees are too expensive. Late fees are all so high. Majority of storage facilities in town let you make partial payments and gives you three months to claim or auction.secure facility is ogood h

Daniel M.  |  Overall Experience 
Rating:
5.0

Very great service

MERIDETH C.  |  Overall Experience 
Rating:
5.0

Professional, accommodating and courteous

Kimron R.  |  Reservation 
Rating:
5.0

The best move out of 39 moves in 44 years.

NANCY S.  |  Overall Experience 
Rating:
5.0

Customer service was great. The guy was very nice and helpful.

Brenda M.  |  Reservation 
Rating:
5.0

excellent facility

Johnny M.  |  Overall Experience 
Rating:
5.0

No issues, very well kept, check out was a breeze. Highly recommend

JIM P.  |  Overall Experience 
Rating:
5.0

Easy to find location. Staff was amazing and accommodating to my needs in such a stressful time. Nathan and Dylan were amazing. Nathan and his staff were absolutely fabulous!!!!

Nicole C.  |  Reservation 
Rating:
5.0

Easy access to property and units. Nathan and Dylan were great and accommodating in such a stressful time. Nathan and his team are amazing.

Shiondra C.  |  Reservation 
Rating:
4.0

Thanks

Sara M.  |  Overall Experience 
Rating:
5.0

Nice people and great facility!

Angelica F.  |  Overall Experience 
Rating:
5.0

Excellent facility

John C.  |  Overall Experience 
Rating:
4.0

Thank you Nate

MYQUESA P.  |  Overall Experience 
Rating:
4.0

I will rent again

Youlanda T.  |  Overall Experience 
Rating:
4.0

No comments

Teresa V.  |  Overall Experience 
Rating:
2.0

Will never rent again from uhaul & will not give recommendation to anyone. You do your customers wrong!

STEPHANIE C.  |  Overall Experience 
No reviews have been submitted for this location.

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