Customer Reviews for U-Haul Moving & Storage of Etobicoke

Rating:

5.0

Lovely staff, love the new Ford cargo vans, they are a very nice step up

Rating:

4.0

I wish the milegage was cheaper

Rating:

4.0

Unfortunately, the steering in the car had significant play. It's unsafe for long distance driving.

Rating:

3.0

Truck was great, returning was great and easy. Unfortunately, renting out the vehicle was a terrible experience. We had plenty of questions and the young lady helping us had no interest to help us and spoke to us like we were stupid. As we asked questions, she continually rolled her eyes. Unfortunate expeirence. Otherwise, love U-Haul.

Rating:

5.0

Clear signs for customer parking

Rating:

5.0

The best part was the customer service from a young , energetic veey respectfull and aleays available kind of attitude from Mr. mayank .. he is a never ti loose kinda emplyee for any business.. thank you

Rating:

1.0

The trailer hitch seems ok but the person at the counter was extremely rude. I have never written a negative review about customer service before but i feel I have to on this one. She immediately insulted me about not receiving a phone call when the appointment time changed. She was right that i missed it but it was the way she insulted me that was unbelievable. When i questioned it she got aggravated and kept rolling her eyes and making rude comments. It was to the point that i considered not leaving my car to have the hitch installed because i was concerned that she would do something to the car. When i returned to pick up the car there was a different person at the desk who was fine.

Rating:

5.0

Just continue to do what you’re doing You’ve done a good job

Rating:

5.0

Keep this staff who are very friendly and always took care of customers

Rating:

1.0

My truck was sandwiched between other trucks, then after waiting 30-min they assigned me another truck, and then charged me a fuel surplus even though I replaced the gas I used. Never going back

Rating:

3.0

Costumer service from the lady that checked us out was terrible

Rating:

1.0

Generally terrible customer service, unfriendly and annoyed at the customers. We didn’t enjoy the self check in process where we had to go and inspect the vehicle ourselves and we also had to get it out of the parking lot ourselves. We wanted to check in at the counter, which we opted for to avoid all of this. The Cargo Vans are parked in a row between the storage units which is quite tight and we got blocked several times by other customers trying to get their rentals out. Our first cargo van was missing a blade so the agent told us to go and get a second van, only to find it was parked tightly between two other vans bumper to bumper. Just picking up our van took over 30 minutes. Overall I felt my experience was sloppy and the customer service was not warm or welcoming, I won’t be renting from this location again.

Rating:

2.0

The utility trailer had no trailer jack so when I got a flat on my truck and needed to unhook the trailer I had to buy a jack to lift trailer off hitch to repair tire. This should be standard equipment on trailers.

Rating:

3.0

we ordered a small dolly and packing blankets but none were available. instead we got a furniture dolly that was way too big and heavy and we never ended up using it. It was a pain more than a help. Staff were friendly and tried to be helpful. though appeared tired at 1030 am! lol

Rating:

3.0

Be more accurate with your time estimation

Rating:

5.0

Fantastic staff

Rating:

4.0

the kilometers did not match when I picked up and I could not verify condition through the app

Rating:

5.0

Sakshi, Ayushi and the Technician were all very professional for the recommendation, ordering, and installation of the Hitch for my CRV. They are very customer oriented employees and extremely helpful! Thank You!

Rating:

5.0

Great team

Rating:

5.0

You need to have parking for customers

Rating:

5.0

Parking is a little tricky

Rating:

4.0

PARKING NEEDS TO BE PROVIDED SOMEHOW. I USUALLY HAVE TO PARK OFF SITE, ABOUT 10 MINUTUE WALK TO FIND A SPOT THAT ISNT SOMEINE ELSES PRIVATE PROPERTY AND THAT I WONT RECEIVE A PARKING TICKET

Rating:

5.0

Great service. Fast and efficient

Rating:

2.0

Very bad experience BUT saved by a fantastic employee: 1- vehicle was notnprepared/assigned to the order. Got their at scheduled time and could not get the truck. 2- called the helpline... not helpful at all. Sabrina did not listen to my problem and transfered me and was on hold forever... got disconnected 3- the app did not work 4- called a 2nd time from a different phone, same experience as 1st one Finally saw an employee coming in way early then opening time and he helped me retrieve my rental even if the store was closed.... no app or online service will replace the human customer service... give this guy a promotion!

Rating:

2.0

U-Haul app does nothing. That is, the ability to change appointments does not work at all. The location never answers their phone. I tried calling multiple times on multiple days at different times of the day and I was put on hold immediately then the person never got back to me. When I arrived for my appointment I was told they were finishing up with another customer and it would be quick. So all in all my car would be ready in about 1.5 hours. After three hours I returned and it still wasn’t ready. Then the computer system crashed and they could not process my payment. I had to leave my credit card information with them which I did not feel comfortable doing.

Rating:

3.0

Everyone in line was complaining that there was only one young lady taking care of the front counter and it was taking a lot longer than should have. Everytime I use this location it's always the same story. I actually booked my pick up time later figuring I would of missed the rush and would of been in and out in no time. When I dropped off the truck I should the young man a picture of the odometer, fuel gage and of a warning light that appeared during my usage. He asked if I paid with a credit card, I said yes and then said it's taking care of and if I'm okay with an email receipt and I was gone.

Rating:

5.0

Great!

Rating:

3.0

While I didn't have a bad experience with this location, it wasn't the location I initially booked with. The one I booked with wasn't even open on Sundays. Wasted 40mins trying to contact a rep for said location before having to rebook. Really set back our plans for the day. Inconvenience is an understatement.

Rating:

5.0

Highlight the ease of changing the order via Chat. The support was excellent.

Rating:

4.0

Nothing

Rating:

5.0

The pick up process could be easier. I wasn’t sure if I picked up truck online or had to go into office

Rating:

5.0

Nothing. Always a pleasure

Rating:

5.0

The guy at the return on March 9th at around 11am is awesome. Friendly, funny with so much positive energy. As per my receipt it says it was Philip W. Awesome guy!

Rating:

5.0

the guy with the beard was so efficient and easy going, helpful and curteous thumbs up buddy keep it up

Rating:

3.0

I got charged 25 cleaning fee. Truck was exactly as I got it. Clean. I forgot to put gas back. They chatted me 68 dollars for quarter tank. So I got ripped off. Not great experience

Rating:

5.0

I found the 7/16 of a tank refill to be a stupid game where only you can win. It's irritating and transparent.

Rating:

3.0

I don't like the fact that there is no parking spaces available and customer service rep told me that there is nothing Uhaul can do about that. Then who can do something. Almost every person who comes to rent a truck has a vehicle and for Uhaul not providing customer a legal parking is absurd. Telling customers to use another business property (Ikea) does not really speak about Uhaul sound ethical practices. The service was good, but the whole company practices are very poor. Maybe something for the local news to do a story about.

Rating:

4.0

Have a separate or wider entrance/exit.

Rating:

4.0

Hire Workers that want to be there

Rating:

5.0

salon with a strong smell of marijuana

Rating:

1.0

Charged me a fee saying the trailer was dropped at the wrong location on the property. Staff did not advise of any particular drop locations and I had to waste my time trying to contact the store to get my money back.

Rating:

1.0

Customer service desk clerk was confrontational to questions. Equipment had some sort of old rotten food in inside door handle.

Rating:

5.0

Overall my experience was really good. I was not happy about being charged a cleaning fee and a fuel fee. 1. The truck box was all swept out and cleaned. 2. I picked up the truck with the fuel gauge just below the 1/4 tank, and that's what I replaced

Rating:

5.0

The people working there was very nice and helpful and the lady who take care of us was always smiling and helpful.It was my second time at this place and not the last one Thanks

Rating:

5.0

A1 service. Truck was cleaned and well maintained. Cx representative was positive and polite. Thanks uhaul queensway!

Rating:

4.0

U-Haul is very convenient to me and my staff and I appreciate the two locations I use typically. I really have an issue with the emailed paperwork though... I DO NOT NEED a preliminary cost receipt and to make it worse, I do not seem to get the final receipt on a timely regular basis. This is an annoying trait

Rating:

5.0

Keep up the great work

Rating:

1.0

They asked me to put more gas than what the car had when I got in. When I told the worker he said I have the mileage here it shows that you need to put extra gas

Rating:

5.0

Parking

Rating:

5.0

The only downfall is no customer parking on site. The staff was very efficient and we were out in 20 minutes. I would definitely use the again. Thanks U-Haul Diana

Rating:

4.0

Small site tough to manouver and also for drop off /pick up with your private vehicle not a lot of parking

Rating:

5.0

There was no parking ar the facility but they were nice enough to accommodate me as I'm handicapped

Rating:

5.0

No parking facility available for the personal vehicle

Rating:

5.0

Besides Sukhi in the east end, Queen Street is tops. Thanks for all the assistance.

Rating:

5.0

Easy process Staff was excellent Convenient location

Rating:

5.0

Excellent interaction once the black list was corrected. A criminal and despicable excuse for a manager at the warden location BLACK LISTED me after the trailer she rented me caught fire on their lot before I even left!!! Talk about the worst possible scenario caused by the general manager at the other location on warden. This is a good location. Stay very much away from the disgusting attitude and disrespect you’ll get from the lady general manager at the warden and 401 location.

Rating:

3.0

No parking for my personal car, sent me to park to IKEA Can get towed Slow to make payment Must improve service 3 guys , one working 2 on the back on cell phones

Rating:

5.0

Remind us to check that mirrors have been brought back to the correct position. I had to stop and move the passenger side mirror as I hadn't realized it had been moved when parked on the u-haul lot the evening before my rental.

Rating:

5.0

Perfecto

Rating:

1.0

They Never answered the phone you can call them every hours of the day for 24 hours and still won’t pick the phone or they will put you on hold for hours and forget about you the Manager she’s they worst very rude she was screaming on the phone to a customer so loud that I can here it in the text room so unprofessional I had most of my stuff destroyed because the storage was full of rat or mouse and ate my stuff and pooped everywhere

Rating:

5.0

Only downfall is if you are in the storage area after hours of business.. rental customers are ignorant and block off only access to leave the property.

Rating:

4.0

Vans are parked in the isles where the storage units are creating issues with other customers moving to their storage space.

Rating:

1.0

Changing someone’s lock without telling them is sneaky and insane, who knows what goes on and this sketchy place

Rating:

1.0

Never more! I'm really upset.

Rating:

5.0

Best price in town

Rating:

5.0

Excellent experience, thank you!

Rating:

2.0

I booked a 10 x 10 storage unit and when I arrived there was only a 5 x 10 available.

Rating:

2.0

No comments

Rating:

1.0

I was not told I had to move out during office hours. Quite the opposite. I was told I could come any time day or night. I then had to empty my unit a day late due to your office being closed. Causing another months charge to be due on my account. Unacceptable. Your staff attempted to charge me $209 for 18 hours of storage that I would not have even needed had I been able to move out the day prior. I sorted this out with your staff in person and yet, your automated system has attempted to charge the credit card several times since moving out. Furthermore the reservation for the truck we attempted to rent was canceled several times. We also rented a covered trailer which got a flat tire. We waited in a parking lot for 4 hours for repair and then were not initially offered a free day of use with the trailer. As though we should have to pay rental fees for damaged equipment that wasted a full day of our move?! My storage was included in an out of town truck rental and it was very difficult just to get the unit to begin with. None of your staff seem well trained and must not be compensated well because their attitude is quite demure even when being spoken to kindly and with patience. My experience with Uhaul has been REPEATEDLY deplorable. May I suggest you train you staff adequately and pay them better.

Rating:

5.0

The price for a 10/10 is still a little high for outside storage that’s all over all I enjoy the visit .

Rating:

2.0

They don't need to call and scare customers that I have charges when I in fact moved out of storage unit.

Rating:

2.0

This is a disgrace of a location for U-Haul. I've rented trucks from U-Haul for numerous moves at different locations and have never had an issue. Yet, this storage U-Haul location is awful. The management and staff are impossible to communicate with because they never answer their phones and the staff are not properly trained. I was charged twice for a lock I bought for my locker and they refused to assist and refund me in the matter. I also was told by the staff when I first got to the facility that they would have to see if they had storage available, when I already reserved my storage unit online (stating it was available). Fortunately they had one unit left but it took them an hour to figure out how to assist me. They took my credit card information as they said they would make automatic monthly payments on my card for my unit. However a month later I'm getting calls stating I'm late with paying. Why did they take my credit card information? Is that being used by an employee? Such an awful experience. I would not recommend. The only reason I gave this location a "2 stars" is because the actual storage units suffice to store your items. Honestly a self-serve storage locker facility would probably be better. Renter beware.

Rating:

4.0

Phone holding time is too long. It is too long to get the answer. Please increase your phone operator.

Rating:

5.0

VERY friendly and sweet girl at the counter at the Queensway location!

Rating:

5.0

Care free storage. 7years no problems!.

Rating:

4.0

Hi - the picture on the website does not match the storage units. I wanted a drive up but you have trucks parked down the middle of every aisle making it extremely difficult to get my car in and impossible to back up into it. It was difficult to find anyone to ask for help. I did eventually and he was very nice but it was extremely confusion and instructions didn't match what i had to do.

Rating:

5.0

We did have an issue with the refund but your staff was able to address it to our satisfaction. Thanks.

Rating:

3.0

Disappointment with the check out as I have yet to receive confirmation . Returned to facility to receive paperwork unable to provide me with or reimbursed any amount since I was only in storage for 7 days prior to move out .

Rating:

5.0

Great staff, glad to be a customer.

Rating:

2.0

The staff was completely unhelpful and didn’t seem to know what they were doing. Trying to speak to someone there to get help is virtually impossible holding on the phone for over an hour. Tried canceling online and although I received a confirmation it I was still harassed with calls and emails telling me I was behind in payment. Someone please help this location out with some proper customer service training 🙏🏼

Rating:

5.0

Excellent

Rating:

1.0

Mouse poop in the storage unit, no communication with staff, difficult to speak to someone and even if you did, they rarely followed through with what they said they would. It was a terrible experience. I will never recommend Uhaul again.

Rating:

3.0

It's nearly impossible to speak to someone on the phone unless you have extreme patience. 9 times out of 10, I was on hold so long that it transferred me to the U.S.A. Also, the locks are very hard to open after a few months, took nearly 1 hr to open a few times. It's a good thing I didn't go in it often.

Rating:

1.0

My experience with the storage option at 1472 The Queensway was among the worst customer experiences I’ve ever had. I was offered a free first month as I usually am with my reservations, given the fact that I have a corporate account. When I took the offer the sales associate confirmed this with me at the time the first month would be free and proceeded to process the transaction. Only after I was all moved in called me to tell me that there had been a mistake. They subsequently threatened to “cut the lock if I did not return to the store and dispose of all my items.” They had called me after hours to tell me this! The store closed at 7:00pm on Wednesday and they called me at 7:45pm after I had already gotten to my house and returned the truck! Completely inappropriate on behalf of U-Haul especially consider I spend thousands of dollars every month renting equipment from this company and this exact location! They then proceeded to steal a total of $271.49 from me by charging my account without authorization! What kind of organization does that! I am taking further action and will consider strongly closing my account with U-Haul at the end of the month after I’ve fulfilled all my business obligations.

Rating:

2.0

Trying to get a hold of someone to close my contract was an awful process. The general manager did not respond to any of my emails and I could not get through by phone. Uhaul should not have an online move out portal if I you’re just going to make customers go in to the facility in person. The whole process made me not want to use uhaul again as it caused a ton of unnecessary stress.

Rating:

5.0

A very easy, good experience. Very helpful staff at this location. A little more details up front on how to work the self-check out would Have made it slightly easier - but does not deflect from good service.

Rating:

4.0

Your service and prices are good.What I dont like is the lineups and if I rent a vehicle the extra $20 charge.

Rating:

5.0

Very fast and helpful

Rating:

4.0

Easy access and location to move goods in and out of the facility. Storage space is well insulated and clean. Would recommend or use again.

Rating:

1.0

Extremely upset with my experience at the Queensway In Etobicoke location. Long story.

Rating:

4.0

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Rating:

4.0

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Rating:

5.0

Very professional

Rating:

5.0

.

Rating:

5.0

Nice people

Rating:

5.0

It was an excellent experience having storage with uhaul.

Rating:

5.0

friendly staff

Rating:

2.0

The manager is friendly, but I am super disappointed about being mislead about a promo by someone on the phone, I also double confirmed that there was a note on my file, but there wasn't

Rating:

5.0

Staffs are very helpful.

Rating:

3.0

After checking out of the locker I still received bills from the for a month- it took several emails and calls to get it fixed!

Rating:

5.0

I had very good experience with U-Haul. The clerk who helped us was very nice and professional.

Rating:

4.0

Had the pricing just been a little bit better, and a bit more staffing on busy days I would have given it an excellent rating. The staff are generally good - wait times were excessive on occasion.

Rating:

1.0

I’ve already filed a complaint with customer service. Hopefully the manager will be in contact soon .

Rating:

1.0

Today was my second visit to U-Haul since yesterday the person that booked my room booked one in a completely different city. No apologies today for wasting my time to rebook .

Rating:

5.0

Staff was very friendly and knowledgeable

Rating:

5.0

Quick, professional, friendly service.

Rating:

1.0

The staff truly incompetent. Obtaining initial access took very long because staff didn't know how to use their system. Keys were given to anyone who asked, pointless security. Now boycotting U-Haul.