Customer Reviews for U-Haul Moving & Storage of Downtown Grand Rapids

2,265 reviews

500 and 532 Grandville Ave SW   Grand Rapids, MI 49503
(US 131 & Wealthy st, 1/4 mile S. of Founders Brewery)

(616) 328-6124

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(616) 328-6124

500 and 532 Grandville Ave SW
Grand Rapids, MI 49503
(US 131 & Wealthy st, 1/4 mile S. of Founders Brewery)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Robert Cummisford 
Rating:
1.0

Requiring TWO emergency contacts, a selfie, and a photo of my ID is overkill. It took longer to pick up the rental than it did to move the piece of furniture I needed it for.

TYLER KEVIN ALLEN-CZECH 
Rating:
5.0

Customer did not leave a comment.

Latisha Bailey 
Rating:
5.0

Customer did not leave a comment.

theresa jennings 
Rating:
5.0

Customer did not leave a comment.

Ricardo Ayala 
Rating:
5.0

Customer did not leave a comment.

CAROL NASH 
Rating:
5.0

I think using this location is such a great experience. Everytime I show up I’m greeted and assisted right away. Hugh is enjoyable to with also.

sam dahl 
Rating:
5.0

I believe his name was Hugh but he was super helpful and a nice guy give that man a raise!!

Jackson Lambdin 
Rating:
5.0

Very polite awesome job guys..

BRIANA CHANTEL FIGURES 
Rating:
5.0

Customer did not leave a comment.

jim murray 
Rating:
5.0

Customer did not leave a comment.

deandre taylor 
Rating:
5.0

Very friendly and helpful/knowledgeable staff person

Alan Woelfel 
Rating:
5.0

Customer did not leave a comment.

Anthony King 
Rating:
2.0

Customer did not leave a comment.

Ka'Nijion Mcfarrin 
Rating:
5.0

They guy who checked us in..omgggg can we talk about not missing a beat.. he's on POINT!! Sorry I didn't get his name but he's helped us in the past. Knows his job!! And really seems to ENJOY it

Daniel Goodwine Jr 
Rating:
5.0

Great

deandre taylor 
Rating:
5.0

Customer did not leave a comment.

Mark Birka 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Maniscalco 
Rating:
5.0

Customer did not leave a comment.

Michael Nolen 
Rating:
5.0

I’ve had a great and successful experience so far. Thank you!

Andrew McPherson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daivionne Patterson 
Rating:
5.0

Customer did not leave a comment.

Roshawn Rollins 
Rating:
5.0

Customer did not leave a comment.

DAVID vasquez 
Rating:
5.0

The only issue I have ever had at this location was today They cleaned a truck gave it to me but forgot to note the miles and sre trying to charge me for 100 extra miles My gps tracked showed i went 111 miles and they say I went 220 Not correct

dan posey 
Rating:
5.0

Great customer service

Quondella Turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quondella Turner 
Rating:
1.0

Customer did not leave a comment.

Ebony Howard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria Gamble 
Rating:
5.0

Customer did not leave a comment.

Crystal Beal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanautica Mcdonald 
Rating:
5.0

Customer did not leave a comment.

Bridgett Gray 
Rating:
5.0

It's the best I've ever experience, keep up the good work.

Eric Daniels  |  Overall Experience 
Rating:
5.0

Always the best customer service

CANDACE LENEE BE EASONGRIGGS 
Rating:
5.0

Customer did not leave a comment.

Johnell Mosley 
Rating:
5.0

Hard to improve on above average Keep up the good work 👍

Bobby Mitchell 
Rating:
5.0

Everything about this facility is awesome! Clean, safe, convenient and they have everything you may need during your moving experience. Secure units, moving vehicles, supplies, etc. And the staff is extremely helpful, friendly and professional! Highly recommend!

Erika Nemer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin Sutter 
Rating:
5.0

Please make sure the staff that helps with connecting a trailer actually connects hook that is connected to the trailer brakes.

Jan Haskins 
Rating:
2.0

Customer did not leave a comment.

Ashley Stoddard 
Rating:
5.0

Customer did not leave a comment.

Lacey Twardowski  |  Overall Experience 
Rating:
5.0

Jacob and Jeff were both so helpful in answering questions and providing the best price. We will recommend this UHaul to anyone needing this service!

pam luebke  |  First Impressions 
Rating:
5.0

Awesome!!!

Laura Ewing-lofton 
Rating:
5.0

Jeff is an excellent manager. He is aways helpful and knowledgeable about stroage and moving tips. John is?also helpful.

John Matias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joeseph muller  |  Overall Experience 
Rating:
5.0

Excellent customer service and overall experience. Thank you

Jeffrey West 
Rating:
5.0

Customer did not leave a comment.

Ricky Schaap 
Rating:
5.0

Customer did not leave a comment.

Keith Batchelor 
Rating:
5.0

Customer did not leave a comment.

allen smith 
Rating:
5.0

GM Jeff Walker is the man

John Mackay 
Rating:
5.0

The guy that helped when I picked up the van was very friendly and helpful as was the guy when I dropped it back off. Easy & pleasant experience.

Tim Parks 
Rating:
5.0

Staff is already great here!

Danielle McKee 
Rating:
4.0

Customer did not leave a comment.

James Hines 
Rating:
5.0

Friendly service. Easy location to access. No surprises!

David Bee 
Rating:
5.0

The manager took great care of me….was awesome!!

Brian Knight 
Rating:
5.0

Great experience! Loved the location. Only problem is that the app did not work for me.

Sharon Smith 
Rating:
5.0

I have to commend both the person who facilitated my rental at the counter- unfortunately I didn't catch his name- and John, who received the truck upon my return. They were both exceptionally friendly and professional. I have rented from this location twice and fully intend to return for any future rental needs in this area.

James Roltsch 
Rating:
4.0

Customer did not leave a comment.

Dennis Cotten II 
Rating:
5.0

Customer did not leave a comment.

MEGAHAN ESTELLA MAGEE-WASHINGTON 
Rating:
5.0

Customer did not leave a comment.

Rani Vitali 
Rating:
5.0

Great people working there.

Joe Winegar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel Gumina 
Rating:
5.0

Customer did not leave a comment.

Brandon Zwickl 
Rating:
5.0

Customer did not leave a comment.

Lawrence Peck 
Rating:
5.0

East rental great staff I highly recommend!

Candace Eason-Griggs 
Rating:
5.0

Customer did not leave a comment.

Tabitha Tyree 
Rating:
5.0

Customer did not leave a comment.

Dave Elias 
Rating:
5.0

We had an amazing experience working with everyone. The process was incredibly smooth and hassle-free.

Robert Keen 
Rating:
5.0

Jeff Walker was incredible. Best customer service I have had in YEARS. Just amazing. Any company would be lucky to have him

Leah Strong-Velazquez 
Rating:
5.0

Thanks for all the help you gave me.

marcus jefferson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Aikens 
Rating:
5.0

5 starts for the staff on dropping off the truck!! Super helpful and printed a receipt for me.

Robby Zahm 
Rating:
5.0

Very efficient, very personable staff!

Jerry Broersma 
Rating:
5.0

Customer did not leave a comment.

Tammi Hancock 
Rating:
5.0

Customer did not leave a comment.

Mashika Vinson 
Rating:
5.0

Customer did not leave a comment.

Derek Brokaw 
Rating:
5.0

Customer did not leave a comment.

Jeff Martin 
Rating:
5.0

Right off the freeway, and easy to find. Personal were friendly and quick to help me.

Paul Perzyk 
Rating:
3.0

Customer did not leave a comment.

Michelle Hall 
Rating:
5.0

I did not know that reporting the vehicle after hours would result in getting charged another day. That was a very bad surprise after a hard day of moving, and had I known I would have used the vehicle the next day.

Augustin Bilodeau 
Rating:
5.0

John and the cleaner, or whoever else was on duty that day another gentleman was more than helpful. They helped me figure out if the cargo van had a ramp or not they got me scheduled and did it for me instead of me having to do it online they just went above and beyond.! Huge shout out to them because they make me want to use U-Haul again made my service super easy convenient with no hassle!

ALAINA LAUREN SCHELL 
Rating:
5.0

Customer did not leave a comment.

Joseph Stankowski 
Rating:
5.0

The employee that helped me was really helpful and informative as well as courteous. The process to rent a truck was quick and easy. Thank you Uhaul I appreciate your help with my family's move.

Nyra Wiltse 
Rating:
5.0

Customer did not leave a comment.

kimberly gonzalas 
Rating:
5.0

Customer did not leave a comment.

Dominique McMath  |  Overall Experience 
Rating:
5.0

My new favorite uhaul. The whole staff was fantastic

Brandon Greene 
Rating:
5.0

Customer did not leave a comment.

Stefanie Pacia 
Rating:
5.0

Everything was great John and Hugh were awesome keep up the great work

LaSaunder Jackson 
Rating:
5.0

Customer did not leave a comment.

Joseph Stankowski 
Rating:
5.0

Customer did not leave a comment.

Jose Lugo 
Rating:
5.0

Very professional

Shannon Wetters 
Rating:
5.0

Outstanding service!!!!

Kurt Nitz 
Rating:
5.0

Customer did not leave a comment.

Jack Kuhatschek  |  First Impressions 
Rating:
5.0

It’s solid here! Would recommend

DMARCO EMANUEL ELMORE 
Rating:
5.0

Customer did not leave a comment.

mary beth Pettine 
Rating:
5.0

Workers were very nice and welcoming!

Aijanae Hodges 
Rating:
3.0

Employee instructed us where to park our car which resulted in the city putting an orange tow sticker on it resulting in damage to the windshield of vehicle

jacqueline reedy 
Rating:
5.0

I’ve had 3 or 4 storage units in the past and not one of them compares to this absolutely clean and perfectly maintained facility! I loved how well sorted and organized it was. The staff were so responsive and friendly each time I had a question. If I weren’t moving out of state I would have kept this for years more. Thanks Uhual and keep up the good work!

DANIEL CAIN  |  Overall Experience 
Rating:
5.0

Excellent service - equipment in great shape - all around couldn’t have gone better. Thanks Uhual!

DANIELSTEPHEN CAIN 
Rating:
4.0

Customer did not leave a comment.

Tim Northcutt 
Rating:
5.0

Great service

Mitchell Usher 
Rating:
5.0

Really easy and convenient. Jeff was really enjoyable to work with.

Sam Dahl 
Rating:
5.0

Customer did not leave a comment.

Jim Koop 
Rating:
5.0

Service was fast and friendly. I was very happy with this location.

Nathan Menzie 
Rating:
5.0

Customer did not leave a comment.

Jason Belt 
Rating:
5.0

Both staff I interacted with were friendly and professional!

Evan Post 
Rating:
5.0

Customer did not leave a comment.

Joseph Janks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUSTIN RAY CREAGER 
Rating:
5.0

Customer did not leave a comment.

CHARLES YEO 
Rating:
5.0

Excellent customer service! John’s the best guy in town!

Cynthia Sullivan 
Rating:
5.0

Customer did not leave a comment.

Joe Janks  |  First Impressions 
Rating:
5.0

Very productive, professional rental. Staff was exceptionally helpful.

Jerry Broersma 
Rating:
5.0

I recently used the public storage facility for several months, and I must say it was an exceptional experience. The convenience and security provided were top-notch. I greatly value efficient services, and this facility exceeded my expectations. The staff members were friendly and they ensured the safety of my belongings. I will not hesitate to recommend this storage facility to my friends. Thank you guys!

Haresh Dalvi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky Anderson 
Rating:
5.0

Customer did not leave a comment.

David Elias 
Rating:
5.0

Customer did not leave a comment.

Gordon Hyatt 
Rating:
5.0

Customer did not leave a comment.

CHARLES YEO 
Rating:
5.0

Customer did not leave a comment.

louis YEO 
Rating:
5.0

I had an honestly incredible experience at this location. Both gentlemen were so friendly and helpful. I was in a bit of a bind due to not having the right electrical for towing and then needing to return and change things because of that and not only did they help but they gave me great suggestions that ended up saving me a lot of time and money. I really appreciate the help and will make sure to come back to this location in the future! Thank you!

Emily Albertelli 
Rating:
3.0

Customer did not leave a comment.

Christina Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Merrary Vargas  |  Overall Experience 
Rating:
5.0

Employees were/are terrific

ROBERT THOMAS LUEBKE  |  Online Move In 
Rating:
5.0

Staff are always professional.

Latiffany Jackson  |  First Impressions 
Rating:
2.0

JEFF WALKER. The MANAGER was unavailable to answer his phone so that I could get in to the storage. I waited over a hour for a call back. He never called! When I spoke to him he said "hey, everyone knows I go to bed early!" As if I was goin to agree. I had movers by the hour & was unable to gain access. I wasted so much money & not was I offered a penny for any type compensation.

Partrisha Ezell  |  Overall Experience 
Rating:
5.0

Thank you for such an easy and convenient experience. Jeff was amazingly helpful. His overall demeanor and approach in customer service are top notch. There's something special about him, and I believe he provides his customers with the kind of peace of mind that is rare. Each service step was accompanied by thorough explanations and demonstrations of what to anticipate and how things work. I felt very well informed and taken care of by him and the team. I can see how much care is put into making sure the experience is memorable. Kudos. Thanks again!

Sean Butterworth  |  Overall Experience 
Rating:
5.0

Excellent staff & service whenever I interacted with them, rates were very reasonable, storage facility had appropriate climate control and was always clean, lots of moving carts available for use, highly recommend this facility!!

cheryl haring  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Seth Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tina marie olds  |  First Impressions 
Rating:
5.0

Was an awesome experience thanks for all the help you guys gave me...

Julius Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey Creps  |  Overall Experience 
Rating:
5.0

I was really impressed with your place

Frank Kaleta  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

taylor walker  |  Overall Experience 
Rating:
5.0

This location is very professional and organize. Jeff, the manager is very well equipped and he knows exactly what he’s doing. The assistant manager is very well respectful, & kind. This location treats you like your family. I give this location a five star.

jamonica ragesdale  |  Overall Experience 
Rating:
5.0

The gentleman helping me start a new storage service was incredibly helpful, efficient and patient--while running the entire facility by himself. Quite impressive.

John Glover  |  First Impressions 
Rating:
5.0

Definitely a good experience, I felt everything I stored was safe.

Micah Kunze  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Velders  |  First Impressions 
Rating:
5.0

The manager Jeff as well as the team were very helpful in my process of moving cross country. I would recommend this location to anyone. The manager made sure to go above and beyond to ensure that my process was as smooth as it could be.

Miles Thomas  |  Overall Experience 
Rating:
2.0

The guy didn’t explain that you have to pay for after hour services also that you need to swipe your card before and after entering your unit. I didn’t understand why my alarm always went off until a costumer let me know

taylor walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley Daniels  |  Overall Experience 
Rating:
5.0

Amazing staff at this location. Very friendly and helpful!!

Timothy Stancil  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT MARINO IDSINGA  |  Overall Experience 
Rating:
5.0

Really clean and smells great , I was surprised of the transformation of the old building in to the storage facilities. If I ever need a storage again I’ll definitely used again.

Danilo Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony hunts  |  Overall Experience 
Rating:
5.0

Staff is great. Facility is clean and safe. Highly recommend!

Donald Bluman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT STRATE  |  Overall Experience 
Rating:
5.0

General manager Jeff Walker is a very great manager and does a very great job and his staff does a very good job too . Lassandra Jackson from the housekeeping side of storage does a very good job as well lasandra Jackson very knowledgeable about storage And so forth and does a very good job with the housekeeping of the building. The place is always good and clean and I will fully recommend the storage place to all my friends

kelly owen  |  Overall Experience 
Rating:
3.0

There were paint pieces inside my unit due to the paint on the ceiling chipping

London Smith  |  Overall Experience 
Rating:
4.0

Hi: I wanted to reach out to you to rectify the mix-up regarding my storage unit #2070. I ended my storage time with you on December 29, 2022 and there was a check request made instead of having the refund put on card. You texted Kim and I gave you my address in Dallas, TX ,but the amount of the refund was for $201.80 and not the $302.70 which was for the remainder of the prepayments made on the storage unit. I called the customer service number and informed them of the mix-up and the agent said that she sent Jeff an email. explaining the situation to him and said that he could redo the refund request and make sure that the correct amount reflects the three months that should have been refunded to me, and not the two months that the check was for. I was told that Jeff could have the check voided and redo the refund request. I am able to use a phone between the hours of 11am -2pm ET, I called today, but Jeff was not at the store. I can be reached by email. Let me know how you want to move forward to rectify this situation. Thanks, Fynalle

Fynalle Fre  |  Overall Experience 
Rating:
5.0

This stuff on Granville is excellent. Jeff is incredible. He worked with us and accommodated our needs. Granville u-haul is my go to place for all of my storage and moving needs. I'm spreading the word.

John Matias  |  Overall Experience 
Rating:
5.0

I have rented from a few storage facilities and by far, Uhaul is the best. Their staff is friendly and helpful, the unit is clean, the facility is safe and well-lit. I would definitely rent from them again.

heather pickard  |  Overall Experience 
Rating:
5.0

Staff on the premises are excellent. On the other hand ,Your calling process has much to be worked on. Having a 800 number is difficult to get to what you need to do.

John Matias  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chase pearson  |  Overall Experience 
Rating:
5.0

Very easy and nobody harassing you even when I accidentally set off the alarm was nice! A+ !

Robert Medley  |  Online Move In 
Rating:
2.0

It is impossible to reach this location by phone. You have to physically go into the store front to talk to anyone. Most of the employees are nice and helpful but there is one lady (I think the manager) who is very rude and has a bad attitude 100% of the time. They also do not work with you on anything unlike the other locations around town. We regret getting a storage unit at this location and would not recommend to anyone.

Jill Louisignau  |  Overall Experience 
Rating:
5.0

The manager, Jeff, is truly phenomenal and has great customer service experience!

Reginald Blockett  |  Overall Experience 
Rating:
5.0

Great staff

barb egelerbailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Reagan  |  First Impressions 
Rating:
5.0

Mark and Hugh are stand up guys. Extremely helpful and nice, laid out everything I needed to know and even worked through technical issues to make everything easier for me. Took the time to make sure I didn't get screwed by these technical issues. Can't be more satisfied with them.

CONOR YI LOHMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Stancil  |  Online Move In 
Rating:
5.0

Nice facility

barb egelerbailey  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Valerie Wolf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl haring  |  First Impressions 
Rating:
5.0

Hugh was a fantastic help from the office, able to get us all the details we needed and explained everything to us in a clear way.

Derek Fisher  |  Overall Experience 
Rating:
5.0

Well run location. Very friendly staff. Great rates. Convenient access.

ROBERT VINCENT RYAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nikisha mcintosh  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael anthony Kozak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonisa Conley-Rainey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Divine Booker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven wimer  |  Overall Experience 
Rating:
5.0

Jeff was very knowledgeable and friendly and helpful

Johnny Lopresto  |  First Impressions 
Rating:
5.0

I wish I had the gentleman's name that helped me but he was incredible. Very friendly!9

Kerry Barnes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RIKIYA LAVAHN HARRELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alissa Ovalle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Geramie Malone  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latrise Boyd  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

lisa westfield  |  Overall Experience 
Rating:
1.0

Would not recommend doing business here.

Linda Kahl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAURICE LAWRENCE STERLING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt Ferda  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeanette walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tierra Gibson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BROOKE GRASMAN  |  Online Move In 
Rating:
3.0

It took time to get the attention of staff

Marty Passenger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Schneider  |  Overall Experience 
Rating:
1.0

I found two dead mice in my belongings and dead roaches when I moved the rest of my furniture and clothes out of the unit! However, the new manager is outstanding compared to the rest of the staff. Thank you Jeff!

shanice Hamilton  |  Overall Experience 
Rating:
5.0

Staff is friendly and have always been accommodating.

Hans Jansma  |  Overall Experience 
Rating:
5.0

I had lost a set of keys during my final checkout of this storage unit. Jeff was incredible and went and looked personally for my lost keys. Would 100% recommend this to anyone looking to store their stuff.

Ethan Spitzley  |  Overall Experience 
Rating:
5.0

This place was so convenient. Right downtown, clean and felt safe. Staff was always courteous with excellent customer service. I would recommend this facility.

Maria Ramirez  |  Overall Experience 
Rating:
5.0

Perfect solution for my needs and People were great.

Lawrence OBrien  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Reagen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Audrey Wyse  |  Overall Experience 
Rating:
4.0

There was one out a few things that was outstanding. The bathroom in with the storage units. I've traveled alot in my day but l have never seen the cleanest bathroom in a long time. Better than rest stop, gas station, supermarket and even in some homes. AMAZING! Give the lady a raise. They just hired her I was told. You are difficulty on my share list.

Brian Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nickki lambert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

teresa st clair  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly.

Ronald Murd  |  First Impressions 
Rating:
4.0

My first contact with personnel was a guy name Brawn and he was so helpful that my stress level went down. He explained everything to me about renting the truck and if there was any other questions I would think of later to give him a call. I also had a great move-in experience with Veronica with her million dollar smile and a personality that was off the charts. She explained about my storage and access card to get in and out with their topnotch security. I was so stress making this transition to another apartment that I think they saw that and eased my anxiety. When someone helps you that much you don't forget names and how they can change your state of mind. Thank you so much U-HAUL FAMILY! May God continue to bless this company. BJ

Brian Jones  |  First Impressions 
Rating:
4.0

Braun was very nice and did his best to make our experience go well.

Geramie Malone  |  First Impressions 
Rating:
3.0

We had some hiccups in the beginning but Braun was able to help us get it all sorted out. The overall experience with Uhaul on the truck rental side (not this location) was awful but Braun did his best to help make the storage side go smoothly which we deeply appreciated

Geramie Malone  |  First Impressions 
Rating:
5.0

Our property was well-maintained and cared for while in the possession of U-haul storage. My family was very pleased with the facilities and convenience of ready access. Thanks for a positive experience.

Michael Phillips  |  Overall Experience 
Rating:
3.0

Plse note I'm moved out I'm getting late notices thanks I appreciate u guys till next time

tamara jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Noffert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek Burnside  |  Overall Experience 
Rating:
5.0

Great process and experience thank you!

Elisa Meyer  |  Overall Experience 
Rating:
3.0

Needs a whole new make over with certain staff and place has gone down and does not even follow company policy not a very safe and secure place has been approached by other customers wanting to fight me in front of store Manager.

kelly owen  |  Overall Experience 
Rating:
4.0

I had paid on the third I think the date was the eighth . I should had a refund but they said no that why my score was not higher.

CYNTHIA KYLES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah Noffert  |  First Impressions 
Rating:
3.0

need to have direct call line into site. cannot call to fix anything. have to drive in. need more intelligent or capable staff. so many spelling mistakes on contact info. cannot operate computers. cannot listen easily.

marco iacsin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus Valencia  |  Overall Experience 
Rating:
4.0

Easy unload from my car to my storage unit with the covered loading dock and carts

SANDI BOOHER  |  First Impressions 
Rating:
5.0

My usage of the storage service exceeded my expectations. The place was well maintained. There was even one time when I mistakenly left my locker wide open with my items exposed. One of the employees noticed this and locked it up for me and even put some electronic items in a locked area in the office until I came back to claim them. These items were irreplaceable and meant a lot to me so for that, I am extremely grateful. Nothing was missing From my locker and without their help, I stood to lose a lot. I would absolutely use this location again in the future and have already recommended this facility to my friends. Thanks for the superb service!

christopher jeffery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek Burnside  |  First Impressions 
Rating:
5.0

Really love my storage unit !

Kimberly Howell  |  Overall Experience 
Rating:
3.0

My first encounter was great. However, when I closed my account the woman at the desk was extremely rude.

Cassidy Bisher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucille Hughes  |  Overall Experience 
Rating:
3.0

Need air on 2nd floor in the summertime

Tamika Hardin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Selina Dahlgren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kourtney St patrick  |  Overall Experience 
Rating:
4.0

Very nice people

dana gillum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jazanaye gibbs  |  First Impressions 
Rating:
5.0

I wish it was more clear on what you had to do to get 24hr access. I was under the impression I had it and even the letter I got after I signed up and started renting gave me the impression I had it, but after online chatting with someone I learned I did not have it and actually need to pay an additional $10 a month. Perhaps it was in fine print somewhere, but I had no idea and think it should be advertised better. Other than that I am very pleased!

Cristenne Scalf  |  Online Move In 
Rating:
4.0

Inside the unit need to have some light for when u r packing or unpacking its very dark

sharon lowery  |  Overall Experience 
Rating:
5.0

Observed it on the road. Access to loading dock was key - I could not find anyone else with the loading dock

Don Augenstein  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

L Cooper  |  Overall Experience 
Rating:
5.0

Be back there in the future.

Charles Batiest  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonia Mason  |  Online Move In 
Rating:
5.0

We had a very good moving experience from the time we picked up our truck to the end of packing the contents in your storage lockers. Jay

Jay Lanctot  |  First Impressions 
Rating:
2.0

They stole my deposit. Didn't have any idea what he was doing. Was very rude and took way.way too long to get it done. I will never use uhaul again in life. Worst experience of my life from begging to end

lorna akins  |  First Impressions 
Rating:
5.0

Excellent service, accommodating and professional! No issues at all with my storage..would definitely recommend!

Iesha Gilyard  |  Overall Experience 
Rating:
5.0

Great experience, well run facility.

Thomas Harrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra halliburton  |  Overall Experience 
Rating:
1.0

They only care about the money and not the actual costumer.

anthony benedict  |  Overall Experience 
Rating:
5.0

Great customer service by Mr. Bonebrake

Thomas Harrison  |  First Impressions 
Rating:
4.0

They were so helpful several times on phone and in person. The manager could not have been any better.

Amy Rascop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julien aquino  |  Overall Experience 
Rating:
1.0

Couldn't get anyone on the phone, quick to slap on late payments but no issues with our card. TERRIBLE CUSTOMER SERVICE .... NEVER GOING BACK!

Jason boorsma  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

aidan yetsko  |  Overall Experience 
Rating:
5.0

Abigail was wonderful...and she was doing a great job training someone while assisting me! There were a lot of people in line, and another staff (male) was just sitting there not helping people. Why was he even there?

Sarah Timmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Poest  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Rosalinda Villarreal  |  Overall Experience 
Rating:
5.0

i been with you guys for a while.i like it here.the staff last name beesley is the best verry kind profesional.she reminds me of your awesome manager.we miss you get better soon.

Dolly Maze  |  First Impressions 
Rating:
4.0

Rat droppings were all over my items.

Kate Shannon  |  Overall Experience 
Rating:
3.0

UNSUBSCRIBE ME FROM EMAILS PLEASE

ZACH HALVERSON  |  First Impressions 
Rating:
3.0

Need more staff

DEAJEAN KAY WINE  |  First Impressions 
Rating:
3.0

I found mouse droppings in my boxes and some of my belongings (blankets, bags) had holes chewed into them by the mice.

Amanda Avella  |  Overall Experience 
Rating:
5.0

Very helpful employees, even helped us get a bigger unit because the one we rented was too small

Michelle Gainey  |  First Impressions 
Rating:
5.0

The downtown team is ALWAYS professional, helpful and cater to my needs. The facilities are always clean and accommodating. I won't go anywhere else.

Victoria Dandeneau  |  Overall Experience 
Rating:
1.0

Outside entry to storage area very unkempt with bid poop everywhere...employee very friendly and eager to please ver helpful

sandera smith  |  Overall Experience 
Rating:
5.0

Staff is always helpful and kind

schayna perkins  |  Overall Experience 
Rating:
5.0

The best imaginable experience...stellar. I highly recommend this location to anyone needing storage and/or equipment.

donetta farrington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalinda Villarreal  |  First Impressions 
Rating:
5.0

Thanks for the excellent service and help. The storage unit was well worth it and we will look to utilize this location for future storage needs!

Nate Labo  |  Overall Experience 
Rating:
5.0

This facility and it’s staff were awesome. Sorry to say the facility on 28th st Kentwood was the polar opposite. I found the staff condescending, rude and very unhelpful. I used both facilities multiple times over the 8 weeks with same results at both places despite different people on my visits. Can only think the 28th St facility needs a serious management overhaul.

Stephen Schuster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT HAZEKAMP  |  Overall Experience 
Rating:
5.0

I've had the best possible experience with this U-Haul location. The management and staff are considerate and helpful, going above and beyond to help whenever possible. Moving is always stressful, but this was flawless.

donetta farrington  |  First Impressions 
Rating:
5.0

Keith Batchelders store on Grandville ave. Grand Rapids Michigan. Keith was there everyday working hard. You are a good manager and hope that you will get far! Staff was friendly and always helpfu

Maria Tagle  |  Overall Experience 
Rating:
5.0

Thanks for helping make my move easier! I'll keep this place in mind if I need to store things again.

Kevin Higby  |  Overall Experience 
Rating:
5.0

My only issue was that the person moving my stuff out of storage was allowed to turn my card and cancel my lease when I wasn’t finished. No one contacted me.

Gina Fraser  |  Overall Experience 
Rating:
5.0

Thanks so much for letting me rent with y'all! And thanks for y'all patients!

Teresa St Clair  |  Overall Experience 
Rating:
5.0

The second card swipe takes several times before it registers.

carol janney  |  First Impressions 
Rating:
5.0

Very professional. Very clean. Best storage facility I've ever encountered.

MIchael Waalkes  |  Overall Experience 
Rating:
5.0

People at both ends were awesome

Stephen Schuster  |  First Impressions 
Rating:
5.0

The only thing I wish had been different is if my account could be prorated. I am done with the unit I was renting, cancelled it on Friday the 20th, payment due date was the 17th.

John McElhone  |  Overall Experience 
Rating:
5.0

It’s was ok

Charles Batiest  |  First Impressions 
Rating:
5.0

Very well organized and manager was so out going ! Great experience and I love to be renting

salvador rios  |  First Impressions 
Rating:
5.0

Keith was very patient and helpful he explained everything in detail to me and made sure. I understood before I left.

matt smith  |  First Impressions 
Rating:
5.0

Very nice staff and manager. Will definitely recommend.

Matt Skinner  |  Overall Experience 
Rating:
5.0

Policy training is needed at all locations. Burlingame location needs a overhaul with stafRude and very unprofessional, from the counter rep to Lisa the GM. Keith made everything right and I give 5☆'s

Matt Skinner  |  First Impressions 
Rating:
5.0

Could not have been a better experience

Joshua Johnson  |  Overall Experience 
Rating:
5.0

Brandi was knowledgeable and helpful. The process was quick.

Lawrence Gavin  |  First Impressions 
Rating:
5.0

Very convenient and secure

Collin Harris  |  Overall Experience 
Rating:
3.0

Pricing a little steep. Not all staff can provide 24 hour access. Able to get a unit (over twice the size) for alot less. Other company waived 24 hour access fee since we're nonprofit.

catholic charities  |  Overall Experience 
Rating:
5.0

Excellent experience. Outstanding location.

Walter Gross  |  Overall Experience 
Rating:
5.0

Everyone from the General Mgr. , on down were amazing. I would recommend this place to everyone. They made me feel like family. 5 star rating for sure.

Mark Macaluso  |  First Impressions 
Rating:
5.0

.

ingrid amonette  |  Overall Experience 
Rating:
4.0

Had to pay for a extra month but overall it was ok. A little pricey

Allen Hight  |  Overall Experience 
Rating:
3.0

Was not aware was speaking with a call center and not the store. I was getting information from one and told something different by another to have the location tell me something else! Worked out!

DENISE MORGAN  |  First Impressions 
Rating:
5.0

This is a beautiful facility with customer safety that’s top notch. I came and went at all hours and encountered the facility in pristine condition as well as professional responsive staff.

Lisa Olsen  |  Overall Experience 
Rating:
5.0

Inderia was great, helpful, knowledable, quick and with a great attitude! Facility is one of this best I've seen.

James Beene  |  Overall Experience 
Rating:
5.0

Indira was very helpful and did a great job

Suzan Smith  |  First Impressions 
Rating:
4.0

The process was simple and the unit was very clean. We had a few issues sometimes getting someone to help us at the front desk, but I think that's because people were off handling other duties.

Trent Cerra  |  Overall Experience 
Rating:
2.0

I did not purchase insurance for my storage is NOT a reason for some of my things to come up missing. The truck I rented needs maintenance service ASAP not sound well. Bathroom was NEVER clean

Clintara Rice  |  Overall Experience 
Rating:
5.0

Have a nice day

Dan Smith  |  Overall Experience 
Rating:
5.0

The team was friendly and made everything easy!

Trent Cerra  |  First Impressions 
Rating:
5.0

Even though there was a miscommunication initially, the delivery was perfect!

Jim D'Aurora  |  Overall Experience 
Rating:
3.0

Great facility. Only problem I had was that the ceiling was leaking and some of my things were ruined.

Achia Smith  |  Overall Experience 
Rating:
5.0

Thank you!!

kathleen degennaro  |  Overall Experience 
Rating:
5.0

na

Matthew Lozen  |  Overall Experience 
Rating:
5.0

It is a safe and well run facility. It is superior to any other facilities in the Greater Grand Rapids area. You get what you pay for! .

Michael Termaat  |  Overall Experience 
Rating:
5.0

Great Customer Service

manuel vazquez  |  Overall Experience 
Rating:
4.0

Very knowledgeable, helpful, and nice!

Valerie Mead  |  First Impressions 
Rating:
5.0

Thank for y'all help on keeping my stuff safe

carmony turner  |  Overall Experience 
Rating:
1.0

8 calls...8. You changed my reservation twice, cancelled it, and moved it to locations I specifically said would work for me. I was promised call backs and corrections, none of which happened. F u.

NICK STEBBINS  |  Reservation 
Rating:
4.0

My experience Because the customer service was great the facility was clean and neat and I definitely want to come back

LORENZO REYNOLDS  |  Overall Experience 
Rating:
3.0

It was ok till a rented the uhaul from you guys and he picked my mileage and the time to have the truck back then cahrgerd menmore money oh and the older and younger women u have there are rude

Kayla Thompson  |  Overall Experience 
Rating:
5.0

clean nice great guy manager i hope his name is keight if not im sorry it can awesome verry profesional kind explain verry well took his time thank you i recomend this place to any .

dolly maze  |  Reservation 
Rating:
4.0

Keith Batchelor, General Manager, does an excellent job!

mike haas  |  Overall Experience 
Rating:
5.0

Keith was great! Took us through the whole process. Super helpful.

John McElhone  |  Reservation 
Rating:
5.0

Outstanding service and excellent people.

Matthew Voorting  |  Overall Experience 
Rating:
3.0

On the way to Grand Rapids, my U-Box was switched with another one and sent to New York. Despite the terrible situation, Keith the manager was very responsive and understanding.

Claire Lim  |  Overall Experience 
Rating:
5.0

Great!

Anu Aggarwal  |  Overall Experience 
Rating:
5.0

Great

alethia smith  |  Overall Experience 
Rating:
5.0

Free first month, friendly & engaged staff, very clean facility, It is great having free carts to use.

bruce odem  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff! Had problems with my U-Boxes and they helped to solve the situations quickly and friendly!

Brandon Walter  |  Overall Experience 
Rating:
5.0

Great service from all the staff!

Alicia Nicole Bailey  |  Overall Experience 
Rating:
5.0

Very impressive facility AND staff!

STEVE JOHNSON  |  Overall Experience 
Rating:
5.0

Very friendly staff, very helpful! Great storage facility, clean, well lighted, secure. Would definitely recommend this site to other people.

Scott Taber  |  Overall Experience 
Rating:
5.0

Their Store Manager Keith was very helpful.

Ketashia Berrien  |  Overall Experience 
Rating:
5.0

thumbs up

austin kammeraad  |  Overall Experience 
No reviews have been submitted for this location.

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