Customer Reviews for U-Haul Moving & Storage of Daytona Beach

12,843 reviews

700 W International Speedway Blvd   Daytona Beach, FL 32114
(@ Lincoln)

(386) 252-1834

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(386) 252-1834

700 W International Speedway Blvd
Daytona Beach, FL 32114
(@ Lincoln)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Stop making customers feel like a criminal and calling an alternate contact before renting them equipment. Dumbest policy ever created. Will never rent from this location again.

Lucas Wiggs 
Rating:
5.0

Easy, Reliable, Professional and Great Service!

Glenn Abella 
Rating:
5.0

Staff was efficient and prompt

ray pine 
Rating:
5.0

Customer did not leave a comment.

Bryan Labrecque 
Rating:
4.0

Customer did not leave a comment.

Larry Sayer 
Rating:
4.0

Just ensure the vehicles have fuel in them. Nothing more aggravating than renting a vehicle with little or no fuel.

BOB Fontaine 
Rating:
3.0

Although there were 2 associates behind the counter and only 1 customer, I stood there for 10 minutes after being told by the lady (w/colored hair) that she would be right with me. She even went as far as discussing her lunch pizza order with the other associate before asking me is she could help me. I thought it was a complete disregard for me as the customer when she could have just as easily taken care of my trailer pick up. Then I stood outside waiting for someone to hook-up the trailer....I literally had to go inside the shop and find a worker to help me. This location needs serious customer training.

roger sulimirski 
Rating:
5.0

Customer did not leave a comment.

Eduardo Dias 
Rating:
2.0

Waited for 30 minutes to pick up a reserved trailer. One person behind the counter. Then outside, I had to locate someone to hook up my trailer. Very disappointed. Need to hire more personnel

Glenn Edwards 
Rating:
5.0

I always have a great experience with U-Haul. Thank you.

Evelyn Eilets 
Rating:
2.0

Customer did not leave a comment.

Conrad Nelson 
Rating:
3.0

Extremely slow

John Graham 
Rating:
5.0

Yes they are very helpful I had my questions answered I willl definitely recommend to others and will use U-Haul for future times Thank you

Drana Bezhi 
Rating:
5.0

Customer did not leave a comment.

David Cartin 
Rating:
1.0

Dangerously DIDN'T install 30amp fuse as listed for 7 post trailer wiring! Used my 4 pin light trail light connection and just CUT the other 3 wire connections that was supposed to be added to haul and help BRAKE the travel trailer! EXTREME LIABILITY for U-Haul if I didn't check Zachary's work. Charged for 2.3 hours of labor for a messed up 20 minute fiasco. Normally U-Haul is dependable but this was a total mess and incompetent!

Dennis Rutkowski 
Rating:
5.0

The entire stafff was very helpful and informative. Thank you.

Dean Alvarez 
Rating:
5.0

Customer did not leave a comment.

Jerry Henderson 
Rating:
5.0

Brandon was clear in answering my questions, Knowledgeable and clear in helping me understand the implications of the paperwork I signed. I liked him very much. He deserves a pay raise.

ashana michaels 
Rating:
5.0

The glare on drivers window is terrible when driving at night!! The dash cluster in speedo area will reflect so badly that you can't tell where the rear view mirror is or show what's behind you.

Randy Nelson 
Rating:
5.0

Customer did not leave a comment.

David Arbiter 
Rating:
5.0

Customer did not leave a comment.

Randy Bohannon 
Rating:
4.0

Customer did not leave a comment.

David Mott 
Rating:
3.0

After 100 miles the tires blew out on the trailer, leaving me stuck on the side of the freeway for 2+ hours.

JAYME CLUKA 
Rating:
5.0

Customer did not leave a comment.

Ava Lawson 
Rating:
2.0

They did not attach the proper battery cable. It slipped off and I was disabled until I repositioned it. I went back for them to tighten and they could not. I was told where I could buy a new cable. That is not a complete installation. Also the staff had problems with refraining from cursing.

Keith Taylor 
Rating:
4.0

Speed

thomas wallace 
Rating:
5.0

Customer did not leave a comment.

Annie Robinson 
Rating:
5.0

From the first phone call to make reservations, to dropping the van back off yesterday, everyone was wonderful and the cargo van was so easy to drive. Thank you

Connie Lozano 
Rating:
3.0

Waiting line to check in to long, not enough help at desk, didn’t have the trailer I reserved, except the service to hook up which was good, service is terrible

Wayne Humphrey 
Rating:
5.0

Customer did not leave a comment.

Betty Endress 
Rating:
3.0

Customer did not leave a comment.

russell gish 
Rating:
5.0

The mobile app wasn't working properly to pick up/drop off keyes to the truck. It would not recognize my location although the settings were set to "share always".

Gilberto Verdinez Lopez 
Rating:
5.0

Very friendly staff

Bryan Smith 
Rating:
5.0

Customer did not leave a comment.

Garrett Priest 
Rating:
5.0

A great experience. Everyone I came in contact with was helpful, efficient, and friendly. Good job!!

Susan Gray 
Rating:
4.0

Customer did not leave a comment.

Vaughn Beaufort 
Rating:
4.0

Customer did not leave a comment.

Stuart Beagle 
Rating:
5.0

Customer did not leave a comment.

Charles Jones 
Rating:
5.0

Customer did not leave a comment.

Hector Moreno 
Rating:
2.0

When we arrived at the U-Haul location the woman went out to get our truck and auto transport and came back to say “ooops it looks like we’re missing a truck” ?!!?? What! We waited for almost two hours, spent countless hours on the phone, and had to stand around and wait. Then she said “well you can drive the truck 50miles and pick up the auto transport”. No!

RACHAEL BROWN 
Rating:
5.0

Very nice guy knowledgeable will be my go to for rental equipment

Kenneth Nelson 
Rating:
5.0

Customer did not leave a comment.

Cynrhia Gleason 
Rating:
4.0

Customer did not leave a comment.

Sarah Alrikabi 
Rating:
4.0

Customer did not leave a comment.

JoAnn Wimbs Johnson 
Rating:
5.0

Great process with returns

BILL POSEY 
Rating:
4.0

The woman behind the sales counter was very helpful - thank you

David Mott 
Rating:
1.0

Make sure they have the orders ready for pick up, and for the employee to know how to work the system for supply orders not only the truck pick up. Also, they tried to charge me double, not sure whether they are checking the orders and payments from online versus in store. Uhaul customer service was excellent but not the location.

Nicole Mastrorilli 
Rating:
3.0

I renter a open trailer to transport my Harley back to Delaware. They didn't have the trailer which was ORDERED WELL INADVANCE. If I want the trailer I ordered would needed to drive 20 plus mile north and back due to I had to check out of the condo by 11AM Would of never made it. I had to get a box trailer which was more money. Wasn't happy.

Felix Dialoiso 
Rating:
5.0

Super helpful staff. I have rented several trailers and the drop off has been fantastic!

Thomas Wolter 
Rating:
5.0

Customer did not leave a comment.

ralph bassett 
Rating:
5.0

Customer did not leave a comment.

Danny Sowell 
Rating:
4.0

Customer did not leave a comment.

Ann Shanklin 
Rating:
5.0

Great! The reps were so helpful and allowed us to tyrn the van in later as our move was delayed.

Ronald Adamson 
Rating:
5.0

Customer service was great as always but this was the first time I received a truck that was clearly smoked in previously so I had to smell cigarettes the entire way.

Corey Laymon 
Rating:
4.0

Customer did not leave a comment.

Tim Royce 
Rating:
4.0

I want to give a shout out to the guy who hooked up the trailer and helped disconnect the trailer the following day. He was super helpful and friendly both days.

Nicholas Moulton 
Rating:
4.0

Customer did not leave a comment.

Myles Loesel 
Rating:
5.0

De veras, nada que agregar. Todo muy bien.

ronald guerra 
Rating:
5.0

Customer did not leave a comment.

Richard Welch 
Rating:
1.0

I already filled this out. Horrible experience all around.

scott boivin 
Rating:
1.0

the floor was flexing in the trailer and the drop off attendant said it was old. it has pulled it's last load and is falling apart, daytona beach is sending people out with junk trailers

Phillip Reid 
Rating:
4.0

Customer did not leave a comment.

Gary CARPENTER 
Rating:
5.0

Had to wait, not enough people working especially on a Saturday. But those that were there hustled.

DAVID WISKIRCHEN 
Rating:
5.0

Customer did not leave a comment.

dawn brunson 
Rating:
3.0

Very long line inside to get the truck. I tried to hire the truck inside online and was very difficult as the website was too slow.

Ruben Lopez 
Rating:
5.0

Customer did not leave a comment.

William Burton 
Rating:
5.0

Customer did not leave a comment.

Vaibhav Kakade 
Rating:
5.0

Customer did not leave a comment.

Vilma Gonzalez 
Rating:
4.0

Better communication for yard access and equipment pickup.

Harry Skinner 
Rating:
3.0

Lower price

Julie Smith 
Rating:
3.0

Turn signal didn't work so they switched to a different trailer

KEVIN O'DONNELL 
Rating:
5.0

Always treated professionally and with respect. No issues at all. The truck was waiting for me to pick up and return went very smooth.

TERRY LAMBERT 
Rating:
5.0

Update with newer fleet Low miles yet trucks exterior body condition is poor

Brad steinberg 
Rating:
3.0

Hire more employees that are willing to work multiple areas. Employees are friendly but they need a lot if help.

STEPHEN YOUNGMAN 
Rating:
3.0

Hello The cab leaked in the rain and damaged some furniture I would like a partial refund

David Fox 
Rating:
5.0

Nothing everything was perfect

Michael ONeill 
Rating:
5.0

Trailer had screws and pieces of cement on it.

jerry mcdaniel 
Rating:
4.0

The trailer was really beat up and had lots of damage

Jason Garmon 
Rating:
5.0

Excellent customer service!

Valentina Lepsky Perla 
Rating:
2.0

Truck was empty and none of the dollies or moving blankets were in the truck. Very negative experience.

Romeo urbinelli 
Rating:
5.0

Customer did not leave a comment.

Howard Creese 
Rating:
4.0

Customer did not leave a comment.

Connor Casey 
Rating:
2.0

They lost the keys for the 10 foot truck so I they gave me a 12 foot truck. I never got new paper work for it and my receipt I currently have is not for the truck I actually drove. I only recommend this location because it has a lot of uhauls for situations like this. So can make the needed changes. I am pretty sure I got charged for the 12 foot truck as well. But I have no idea bc I can’t see the receipt.

Keri Kleist 
Rating:
1.0

Take care of the people with reservations BEFORE walk ins,,, Make sure the a/c works before you give a key, make sure customer knows WHICH truck before they have to test the key in different doors,, DO NOT ask personal questions on behalf of other nosy customers, if a woman is alone with a baby help her out if you see her struggling, and for the love of God GET OFF YOUR CELLPHONES if you’re on the clock!! Highly dissatisfied with my experience here, will NoT be back.

eileen gonzalez 
Rating:
5.0

The best UHaul in Daytona!

Mark Whitaker 
Rating:
5.0

Customer did not leave a comment.

James Thomas 
Rating:
1.0

Customer did not leave a comment.

Tiffany Lillie 
Rating:
5.0

Nothing everything was well respected and kind

Almeta taylor 
Rating:
4.0

The vehicle smelled horrible but I needed to overlook that since this was my only free day to move a disabled veteran. Also when I tried to change the pickup time I was told there was no availability which made me wonder if the van would be available when I went to pick it up

Therese Leeds 
Rating:
1.0

Customer did not leave a comment.

Jennifer Daye 
Rating:
5.0

It felt like fleas was in the truck, it wasnt vacuum and on the inside window there was pet hair on driver and passenger side. The floor nor back was vacuum.

Shanna Sippio 
Rating:
5.0

Customer did not leave a comment.

KARLA LAROSA 
Rating:
5.0

Customer did not leave a comment.

Robert Pierce 
Rating:
5.0

Customer did not leave a comment.

rodney james 
Rating:
2.0

Tried contacting them multiple times no answer I returned my equipment within 24 hours and still got charged extra no refund

Sara Aclipen 
Rating:
5.0

Customer did not leave a comment.

Peter Bracken 
Rating:
5.0

Very quick and efficient return.

Robert Chrisner 
Rating:
4.0

Customer did not leave a comment.

Gentile Ivey 
Rating:
4.0

Customer did not leave a comment.

Jimmy Disbrow 
Rating:
2.0

Qr code could not get it too work to return the trailer after hrs

mike riffe 
Rating:
5.0

Very nice staff that helped us right away.

SEBASTIAN LEIS  |  First Impressions 
Rating:
4.0

Its all good

Marlom Barrett  |  First Impressions 
Rating:
3.0

The parking is a nightmare, about 5 spaces for customers. Facility is old/outdated, needs painted, cleaned, no lights in unit working, very bad musty smell, ceiling in unit damaged from rain, looks like it would fall in.

sandra WORKMAN  |  Overall Experience 
Rating:
4.0

Everyone that works there was very polite and helpful

Sandra Sandra Torres  |  First Impressions 
Rating:
2.0

This is a joke. The light is out on the ceiling, floor dirty, dead bugs all over.I had to ask to have it swept out, they acted as if I had 4 heads ! NO PLACE TO PARK !! THEY NEED a complete do over,remodel,etc. A few employees were pleasant, the rest were jerks.

sandra WORKMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Grigg  |  Overall Experience 
Rating:
1.0

Lied about 24 hr access, and cost us money for a hotel due to our condo not allowing us to have a trailer on the property, so we had to get a hotel to park the uhaul trailer cause we couldn’t unload into your storage unit.

william wright  |  Overall Experience 
Rating:
4.0

Easy process, affordable unit pricing with insurance for belongings available. Moving our stuff to storage was a simple process, although I wish Uhaul had more storage units at our Location Daytona Beach. It was a challenge to fit into the only unit left! Tetris masters, fit things in like puzzle pieces! Overall I can not complain.

Payton Moorehead  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Steven Blankenship  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phelecia Powers Parks  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Phillys Shatteen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janine Penalver  |  First Impressions 
Rating:
1.0

I was given the truck 24 miles to go for empty. I returned it with more gas than I picked it up with. I was still charged an additional $30 for fuel. Even though I had already spent $30 on fuel. I was never given any copies of the paperwork, I had to ask. I find this to be very wrong. They said they gave me a $30 fuel credit to begin with, which I see see, but it is not reflected in the original bill or anywhere. Never again with uhaul unless I feel getting ripped off again.

Jennifer Weyant  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

dj dunio  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lance Powell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derek Pelletier  |  Overall Experience 
Rating:
4.0

They closed too early without telling me

Lance Powell  |  First Impressions 
Rating:
5.0

The storage unit itself could use a light in it, other than that, never there at night so not sure how well lit the faculty is lit.

Debra Botelho  |  Overall Experience 
Rating:
5.0

Thank you for your service.

JENNIFER ROSALEE WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VONNA PANKRATZ  |  Overall Experience 
Rating:
5.0

Keep up the good work

Roberts Bradford  |  Online Move In 
Rating:
2.0

The gas mileage on the rental truck was wrong, I told them before I left and they said just use the app, I’m busy. Today they charged my bank account for November payment which over draft my account. Obviously I should not have been charged since this very survey says I left. I’m beyond unhappy and would like corporate to contact me.

LORRIE PLUMMER  |  Overall Experience 
Rating:
5.0

Amazing access and Excellent Customer Service.... now I'm Customer for Life for the storage Unit ,wouldn't use any other storage.

Harsha Mutyala  |  Overall Experience 
Rating:
4.0

Check in was easy, but had to wait too long to drop equipment. Ladies inside and I think the day manager were excellent but drop off guys didn’t have sense of urgency to get you out.

Alan Haas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Custode  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig harpe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW GILSON  |  Overall Experience 
Rating:
5.0

Helpful professional and pleasant

Damion Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW GILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy Hager  |  Overall Experience 
Rating:
5.0

Everyone helped me in a professional timely manner and made my move a lot less stress.And I would like to say thanks again staff for making my move stress free....

Felicia White  |  First Impressions 
Rating:
5.0

We had our unit for many months, and never had any problems.

JEFFERY MOORE  |  Overall Experience 
Rating:
5.0

Excellent customer service!!

Sonja Mitchell  |  Overall Experience 
Rating:
5.0

The staff & everyone at U-Haul at 700 Intl.Speedway Blvd in Daytona is amazing. Everyone is super helpful, super friendly, super courteous and I express my gratitude for everything

tina lott  |  Overall Experience 
Rating:
1.0

My U-Box was given to us on the trailer backwards so we got it home, and had to take the whole thing back to have it switched around. Everything I own was in their storage, and is covered in rat poo.

krysten larabee  |  Overall Experience 
Rating:
5.0

Excellent Delivery was earlier than promised which helped with our move

joe fineran  |  Overall Experience 
Rating:
5.0

The representative we dealt with was outstanding. His people skills and knowledge make U-haul Daytona successful. His name was Israel.

gary allyn  |  Overall Experience 
Rating:
4.0

When I called the facility to find out if I would be charged if I couldn't unload my Ubox on the specified date, the agent didn't know. I was able to change the unload date twice and was not charged.

Mary DeJan  |  Overall Experience 
Rating:
5.0

Excellent customer service

Robert Santiago Santos  |  Overall Experience 
Rating:
5.0

Manager Stan Norton of the Daytona Beach store is very customer-focused. He and his team were friendly and helpful. A smooth finish to a long moving process.

Jane Bergman  |  Overall Experience 
Rating:
5.0

I didn't go to the u-haul facility, everything was handled by phone, I had a U-Box not a moving truck, we packed it and U-haul shipped it. Few miscommunications but was able to resolve issues quickly.

tenielle weis  |  Overall Experience 
Rating:
5.0

Excellent place and the manager was extremely helpful.

Doug Zimmerman  |  Overall Experience 
Rating:
4.0

Thank you

Yolonda Bellamy  |  Overall Experience 
Rating:
1.0

no problem solver employees. they could care less. even the corporate office couldn't get them to answer phone. loiteringpeople hang about at times. not clean.

Pamela Bradford  |  Overall Experience 
Rating:
4.0

There were some issues with the key card and password when trying to access

KEITH Slaughter  |  Overall Experience 
Rating:
3.0

we did not access the facility. We had a UBox delivered to us from Daytona Beach location that we had shipped from Minnesota. The main concern we had was the lack of personal contact. Frustrating

Barbara Boon  |  Overall Experience 
Rating:
5.0

Staff very polite and helpful

Jeanette Del  |  Overall Experience 
Rating:
5.0

Great job by Alvin who provided me with quality customer service. He showed true concern for my problems and made sure that everything was resolved to my satisfaction. Great employee.

Mary Tidwell  |  Overall Experience 
Rating:
5.0

I was very, very, pleased with the quality customer service that I received from Alvin at the Daytona Beach location at International Speedway. He resolve all my issues to my satisfaction.

Mary Tidwell  |  Overall Experience 
Rating:
4.0

The only concern I had was with a ubox shipment. I had two uboxes shipped from ca to Fl. When the uboxes arrived in Fl only one could be verified as being on site. I had to wait six days before both

Stephen Seeger  |  Overall Experience 
Rating:
5.0

Stan is the Man!

Donald Madl  |  Overall Experience 
Rating:
1.0

Will never use uhaul again. Told one thing & was treated another.

Mary Jo  |  Overall Experience 
Rating:
5.0

I did not visit the facility, but they went above and beyond helping me have my U-Haul container delivered. I was completely satisfied. Angie Martinez was a godsend.

Janice Krall  |  Overall Experience 
Rating:
5.0

Loved the service

KIMBERLY WIGGINS  |  Overall Experience 
Rating:
3.0

Cannot rate the above. Had a UHaul Bix delivered. I know the location from having lived in the area since 1984. Have never been at the property. Only driven by numerous times.

Thomas GIORDANO  |  Overall Experience 
No reviews have been submitted for this location.

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