Customer Reviews for U-Haul Moving & Storage of Collierville

2,282 reviews

214 S Byhalia Rd   Collierville, TN 38017

(901) 853-9395

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(901) 853-9395

214 S Byhalia Rd
Collierville, TN 38017

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SPENCER CROW 
Rating:
5.0

Vehicle cab leaks and need new windshield wipers

Albert Saltiel 
Rating:
4.0

Interior of vehicle was not as clean as it could have been but staff was very friendly. Will continue to rent vehicle/equipment from U-Haul Thanks

Edisander Mora 
Rating:
5.0

This is my third time visiting this location and it’s always a good experience & the staff is so friendly .

Jasmine Lewis 
Rating:
5.0

Customer did not leave a comment.

SPENCER CROW  |  Overall Experience 
Rating:
3.0

My unit was locked when I arrived and I had to call and get it unlocked. My reservation said it would be unlocked upon arrival

Derek Hilfiker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hubert Hebron 
Rating:
5.0

Customer did not leave a comment.

Sterling Owen 
Rating:
5.0

Customer did not leave a comment.

Daniel Wilturner 
Rating:
5.0

The staff were very professional and helpful. Thanks for the great service.

Robert Glenn 
Rating:
5.0

Great staff and service. Very easy to deal with.

chris arena 
Rating:
4.0

Customer did not leave a comment.

Mike Smith 
Rating:
5.0

thanks

ADOLFO OBANDO-HEREDIA 
Rating:
5.0

Customer did not leave a comment.

Kimberly Forte 
Rating:
5.0

Customer did not leave a comment.

john shipp 
Rating:
5.0

Customer did not leave a comment.

Lamar Furniss 
Rating:
5.0

Customer did not leave a comment.

William Hicks 
Rating:
5.0

Kelly was very professional, explained everything and was also quick with his work.

Vivek Varadarajan 
Rating:
5.0

Customer did not leave a comment.

Daniel Gunn 
Rating:
5.0

Mr. Kelly was the best help to us. He was very knowledgeable and concerned about our safety using the dolly. He made sure we were thoroughly informed how to properly use the Uhaul equipment, and he checked the wiring on my truck for me to ensure proper usage with no issues.

penny Sellers 
Rating:
1.0

Upon picking up my uhaul, the young lady was very kind and informative. When I came in the next day to pick up the trailer the gentleman was extremely rude. He mumbled disrespectful remarks under his breath after he told me to “look up how to connect your car on YouTube. I mean it’s multiple videos on how to do it “. I wouldn’t recommend this location to anyone based off his service alone. He was not helpful at all

Cree Carter 
Rating:
5.0

Customer did not leave a comment.

Cole Wilkie 
Rating:
5.0

Keep up the friendly service

RICKEY JACKSON 
Rating:
5.0

All good. The associate at check in was very capable and friendly. The drop off in Santa Rosa is top notch. A guy named Thomas that runs that location is the most amazing service minded individuals I have seen at your locations.

Gary Reid 
Rating:
4.0

Customer did not leave a comment.

Ernest Hart 
Rating:
5.0

Customer did not leave a comment.

david cobb 
Rating:
5.0

Customer did not leave a comment.

David Ferguson 
Rating:
5.0

Customer did not leave a comment.

Carolyn Holliman 
Rating:
4.0

Customer did not leave a comment.

Tyles Staten 
Rating:
3.0

The truck REAKED OF WEED. It was disgusting. The truck was raggedy, and the prices are very deceiving online. Will not be going back. Do not believe the $19 price!!!!!!

Nick Gibson 
Rating:
5.0

Customer did not leave a comment.

Angela Donaldson 
Rating:
4.0

Customer did not leave a comment.

Vonda Loomis 
Rating:
5.0

Thank you

Lori Troyer 
Rating:
4.0

Customer did not leave a comment.

tony bradley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tony bradley 
Rating:
5.0

Well satisfied with all aspects of my rental experience.

Matt Dailey 
Rating:
5.0

Customer did not leave a comment.

MELINDA HORRELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Falcon 
Rating:
5.0

Customer did not leave a comment.

Tyra Bibbs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAIMME WILLIAMS-BIBBS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark frohmuth 
Rating:
5.0

Customer did not leave a comment.

Leslie Tandy 
Rating:
5.0

Customer did not leave a comment.

Loris Feldman 
Rating:
5.0

Customer did not leave a comment.

Pam DeMato 
Rating:
5.0

Customer did not leave a comment.

John Lichtfuss 
Rating:
5.0

Customer did not leave a comment.

Reuben McMurray II 
Rating:
5.0

Customer did not leave a comment.

Kenneth Armstrong 
Rating:
5.0

Customer did not leave a comment.

Brittany McCalla 
Rating:
5.0

Customer did not leave a comment.

DERRICK PENNINGTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dwight Lemmon 
Rating:
5.0

My truck did have a lot of dog hair left in it specifically along the sides of the driver's seat , try having some one vacuum after customers who had dogs in the truck or as customers to clean behind their dogs 😇

Ruthie Rayford 
Rating:
5.0

Customer did not leave a comment.

Donald Gellis 
Rating:
5.0

Excellent facility and staff.

Don Willingham 
Rating:
5.0

Nothing. Very Pleased.

Terry Roach 
Rating:
5.0

Great and timely service

Daryl Daniels 
Rating:
5.0

Had a unit for 4 plus years. Great facility and staff. Always clean

Donna Hoffman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mona Barrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrica Legrone 
Rating:
5.0

Done good job

Charles Turnipseed 
Rating:
5.0

Customer did not leave a comment.

Brenda Paradise 
Rating:
5.0

Customer did not leave a comment.

JOHN HARRIS 
Rating:
5.0

Very helpful staff

Rita Kreeger 
Rating:
5.0

Customer did not leave a comment.

Melanie Robertson 
Rating:
5.0

Everything about the rental was smooth. Personnel was very professional.

John Bramlett 
Rating:
5.0

Customer did not leave a comment.

Marion West 
Rating:
5.0

Everyone was very polite & helpful. I will definitely use them again.

Jim Rout 
Rating:
5.0

Customer did not leave a comment.

Brian Johnston 
Rating:
5.0

Gentleman that hooked the trailer up for me was perfect! Courteous & took the time to go over everything. Very nice to have employees that go out of their way!

Natalie Mahler 
Rating:
5.0

Customer did not leave a comment.

LINDA BATEY  |  First Impressions 
Rating:
5.0

I had a minor incident with the truck and Donice, one of your staff members, was so kind and patient helping me handle it. He really went above and beyond.

Susan Spain 
Rating:
4.0

Customer did not leave a comment.

Lola Ayers 
Rating:
5.0

Easy and simple to rent and return.

Charles Taylor 
Rating:
5.0

The staff was so helpful and patient with me!!

Julie Wallace 
Rating:
5.0

Great service

Terence Coleman 
Rating:
5.0

Customer did not leave a comment.

LAVARIUS WHITE  |  Overall Experience 
Rating:
1.0

My suggestion would be to terminate the tech who provided an inspection to my u-haul that I drove from memphis to New Mexico. Prior to leaving for New Mexico, he was made aware of the check engine light and rather than do a complete diagnostic, knowing that I would be going accross the country, simply wiped the trouble code and gave me the vehicle back, and stated "there were no issues to report". I later found out that this was a direct misrepresentation of the status of the U-haul. During this 15 turned 18 hour journey the check engine light appeared on two different occasions. The issue was determined to be a failed catalytic converter. As a result, I was forced to spend 2-3x more on gas than what I originally budgeted for. Additionally the vehicle began to suffer mechanically to the point of a horrendous rattle upon acelleration and start up. All of these issues were already known I assume by the Collierville location, however that tech decided that those issues were not serious and that he would rather secure a sale for his location rather than secure a safe u-haul for his customer's purposes. Something I find rather shameful. The propultion, safety, and fuel efficiency of the vehicle was compromised and yet he allowed the u-haul to continue to be in service. Furthermore, as a result of the 2 different techs coming out to examine the u-haul during hour 4 and hour 18 trip. Rest assured however, this was my last transaction regarding this memphis establishment. I intend to keep it that way with this experience in mind and never return to the area.

James Sanders 
Rating:
1.0

Customer did not leave a comment.

Nygel Byrd 
Rating:
5.0

Customer did not leave a comment.

Robert Lyles 
Rating:
5.0

Customer did not leave a comment.

Margaret Torrijos 
Rating:
5.0

Mr Mark has been great.

arianna weatherington 
Rating:
5.0

Customer did not leave a comment.

Larickus Stokes 
Rating:
5.0

Customer did not leave a comment.

Don Stenger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Wheat  |  Overall Experience 
Rating:
5.0

Just hold on to the wonderful guys at the store! They Rock!!

James Wade 
Rating:
5.0

All of the staff was incredibly friendly! It was a really great experience!

Stephanie Galella  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Marshall 
Rating:
5.0

Customer did not leave a comment.

joe abone 
Rating:
5.0

Everyone was super helpful and it was nice that they actually help you put on the trailer hitch and offload the equipment … great location everyone polite … we need that in this crazy world!

Christopher Favaloro 
Rating:
5.0

Customer did not leave a comment.

Raul Higuera 
Rating:
5.0

Great staff, very helpful! I will definitely recommend.

CHRIS BYRD 
Rating:
5.0

Great service especially from the lady at the checkout counter

John Piercey 
Rating:
5.0

Very nice staff , always friendly !! Very helpful ! And they always get me in and out !!

Jason Smith 
Rating:
5.0

All the employees at the Byhalia location was great. If you’re wanting excellent service this is the location. But in the beginning I was told to pick up the truck and car dolly from the 731 Chaney Dr location. They were supposed to be open at 9:30 am; they were not they were closed. I needed to get it early so I could get on the road. I ended up getting there early and next morning without any sleep.

Paul Stokesbary 
Rating:
5.0

Truck was clean but the headlights are so dim it made driving at night very dangerous.

CHARLES COX 
Rating:
5.0

Customer did not leave a comment.

Luis Rivera 
Rating:
5.0

Everyone was very helpful and friendly. I enjoyed my time waiting for the hitch to be installed. They did a really good job installing the hitch. Looks very professional.

Rodney Winkler 
Rating:
5.0

Customer did not leave a comment.

Shawn Frenzel 
Rating:
5.0

Customer did not leave a comment.

SPENCER CROW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra Price 
Rating:
5.0

Very nice and customer friendly.

Ken Alton 
Rating:
5.0

The truck was clean and well maintained however it had a very distinct odor.

Belinda Lambert 
Rating:
4.0

Customer did not leave a comment.

Michael Cochran 
Rating:
5.0

Quick pickup and return. Pleasant staff.

Scott Ballard 
Rating:
5.0

The staff is excellent and very kind and helpful. They helped me check back in a trailer , basically did it for me. Just kind and nice. Thank you.

Deanna VandeLinde 
Rating:
5.0

The absolute most incredible UHAUL store I ever saw. And they SERVICE the return rentals there as well. The staff was phenomenal and even took the time to give me tour of the fine facility. The Collierville UHAUL is tops in my book.

Jeffrey Sabree 
Rating:
5.0

Customer did not leave a comment.

Brittany McCalla 
Rating:
5.0

Customer did not leave a comment.

Louis Woods 
Rating:
5.0

Customer did not leave a comment.

jayzmen peters  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and very efficient.

James Davidson 
Rating:
5.0

Customer did not leave a comment.

SHANIA SAULSBERRY  |  First Impressions 
Rating:
3.0

Associate that helped me was quick and efficient.

JOSEPH Black 
Rating:
5.0

Customer did not leave a comment.

Qijie Guan 
Rating:
5.0

Customer did not leave a comment.

DALLAS POPE 
Rating:
5.0

Truck was clean and well maintained. It had 170,000+ miles on it. Was a little noisy. Property was clean. Staff was very helpful.

David Elliott 
Rating:
5.0

Create a small customer waiting area for customers from out of town.

Jin Adams 
Rating:
4.0

My original reservation was at another location, and they did not have the equipment when I went to pick it up. They called U-Haul and I had to go to this location to pick up my equipment. This location was fine, and everything went well here, all the personnel that I encountered here were very nice and accommodating, but it put me behind in my plans by having to go to a different location to pick up my trailer.

David Ferguson 
Rating:
5.0

Customer did not leave a comment.

Blanche Steward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTIN THOMAS  |  Overall Experience 
Rating:
5.0

The furniture dolly wasn't available, and that was needed. Have additional equipment available. Otherwise, great experience.

Daryl McMath 
Rating:
5.0

Stephanie was extremely friendly and helpful. She went above and beyond to ensure that my my move out was smooth. Each time I went to the facility it has been cleaned. The manager on site ensures that it is always well maintained.

Patrice Jordan  |  Overall Experience 
Rating:
4.0

My corner unit needs more lighting but the area is lit.

Chanda Cordova  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Telicia Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID BENES  |  Overall Experience 
Rating:
5.0

Highly recommended # 1

Maggie Oliver  |  Overall Experience 
Rating:
5.0

The only problem was that the price kept going up

antonie anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keisha Murden  |  Overall Experience 
Rating:
4.0

One thing I don't understand, you fill everything outline to reserve a unit, including your payment, I am in U-Hauls system but when you arrive at U-Haul you have to do everything all over again with the person at the desk. What is the purpose of entering all your information online and then have to redo it all over again? It should have been showing your driver's licenses sign here and be done. Thanks

Brian Willmarth  |  First Impressions 
Rating:
5.0

Mr. Mark and his staff has always been and continues to be friendly and accommodating. I have been a customer for 2 years now. I appreciate them!

Dorrice Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonjo Wolfe  |  Overall Experience 
Rating:
5.0

Thanks

Tarronnada Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrice Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel Armstrong  |  Overall Experience 
Rating:
5.0

Great staff, incredible service!

Margaret David Jones  |  Overall Experience 
Rating:
5.0

The staff member on hand was very helpful and answered all of my questions.

Nathan Spann  |  First Impressions 
Rating:
5.0

Great facility

JAIME CROSAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIVIAN LAWRENCE  |  Overall Experience 
Rating:
5.0

Everyone at the Byhalia location is very professional. It was always easy finding stuff there everyone was always willing to help as soon as they were a available

Ron Corey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Cawein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Seagraves  |  Overall Experience 
Rating:
5.0

Owner Mark was very understanding of circumstances. I needed 2 days of additional storage after my month was up and Mark took care of me in a very professional way which will insure all my future needs for u haul. Thank you Mark.

Tracy Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marline Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Crites  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

abby wiseman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Vaughn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mija Paik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN BURK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nan Arellano  |  Overall Experience 
Rating:
5.0

The only downfall is that the prices keep going up

antonie anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUZANNE HOLLENBECK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guy Kimura  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN BURK  |  First Impressions 
Rating:
5.0

Very happy with the pricing and the staff

Ron Corey  |  First Impressions 
Rating:
1.0

Prices are extremely too high and my contents are now filthy with dirt and moisture. Your storage boxes or whatever you call them aren’t much better than a wooden box with no seals.

Nathan Mcgregor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nan Arellano  |  First Impressions 
Rating:
2.0

The price is never the same when you book it online

Kelvin Murden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RONALD PRATCHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Roach  |  Overall Experience 
Rating:
3.0

Went in person to close out the contract. Received text one week and one day later asking me if I had moved out. Went back in and spoke to same gentlemen and he laughed and asked me if I wanted a receipt showing it was closed out. No apologies, just “oh well “. Poor customer service after a pleasant experience to begin with.

ROBERT REED  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ken gretke  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SANDRA PETERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Aune  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINIE GAINES  |  Overall Experience 
Rating:
2.0

The representative was very rude and unhelpful to me during move in time!

Paris Crittenden  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sharyn Padios  |  Overall Experience 
Rating:
4.0

I left because I wanted more units at the same location and there were none to rent. Also, the 25% rate hike since I moved in.

randy mccord  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne-Marie Hayes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Desmond FISHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie Tran  |  First Impressions 
Rating:
5.0

This was the absolute best storage I’ve EVER rented from. The staff I encountered were very helpful. They made certain I had whatever I needed. Thanks, Mark, for having such great staff who’s willing to make a perfect visit.

Tamara Jackson  |  Overall Experience 
Rating:
5.0

Rented this unit for over a year and ALWAYS found it well maintained and in excellent condition. The restroom was always clean. I was never fearful being alone after dark by myself. I would highly recommend this facility to family and friends. My grandson has a unit there and he recommended it to me.

Dianne Provine  |  Overall Experience 
Rating:
5.0

Actually the ratings are pass excellent. I tear up with joy when I just think about my experience. I've already adviced everyone one in my family..

Deborah Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dhawn Buchanan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark buckingham  |  Overall Experience 
Rating:
5.0

Friendly staff and. Wry professional. Great experience.

Julia Bentley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SANDRA PETERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaTonya Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERI HOLMES  |  First Impressions 
Rating:
5.0

Alex and all the staff were very helpful.

Shelby Literacy Center (Pam DeMato)  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Snyder  |  Overall Experience 
Rating:
5.0

24 hour access would be nice given some circumstances may require late activities.

Jimmy Mena  |  Overall Experience 
Rating:
5.0

Completely satisfied.

William Crites  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nallely Garcia  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful especially Ms Mona. Mr Mark was very accommodating.

omige hodges  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SATYASU SWAIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandie Hebert  |  Overall Experience 
Rating:
5.0

I was disappointed that I wouldn't receive a pro-rated refund for the remainder of this months lease.

STEPHEN HOFFMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Benson  |  First Impressions 
Rating:
5.0

Floor was not clean, other than that, the unit was fine

LaTonya Harris  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID LUCAS  |  Overall Experience 
Rating:
3.0

Had trouble with alarm going off 3 different times. Buzzed up front. No one ever answered. In fact...never saw anyone when we were there

Christy Miles  |  Overall Experience 
Rating:
5.0

Always helpful!!!!

CARLOS MCCRANEY  |  Overall Experience 
Rating:
5.0

My experience could not have been better; what an outstanding group of office support -- they changed the size of my unit, with no issue. Highly recommend to everyone.

Teresa Martin  |  Overall Experience 
Rating:
5.0

Alex was a great help (and very nice guy).

ROBERT BINFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark buckingham  |  First Impressions 
Rating:
5.0

Check-in was a breeze. A couple of photos of my drivers license and I was in. The agent that checked me in was friendly and helpful. He walked me to the access point, explained how the enter and exit the building and thanked me for my business. My unit was spotless and in good condition. Would recommend UHaul storage to anyone

JEFFERY CAMPBELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHTRISTOPHER BUFFINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yvonne little  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Cobb  |  Overall Experience 
Rating:
5.0

Excellent customer service!!! Everything was just so clean, convenient, and very safe!

Antonio Arnett  |  Online Move In 
Rating:
5.0

Highly recommend this UHaul facility.

Joette Story  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandie Hebert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES COX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sally Carruthers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Lucka  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terry ross  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dhawn Buchanan  |  First Impressions 
Rating:
5.0

The staff at the facility was extremely professional. The team was on top of every aspect of their operation.

Jeffrey Brown  |  Overall Experience 
Rating:
5.0

Mark and his staff were great with always helping us when needing supplies or questions about anything..

James Crouch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stefanie Teague  |  Overall Experience 
Rating:
3.0

Had water damage and rodent dropping in my unit and on a lot of my furniture

Princeton Robinson  |  Overall Experience 
Rating:
4.0

Present experience is far superior to the original experience!

Robert Shipman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felesha Todd  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHERYL WEATHERFORD  |  Overall Experience 
Rating:
5.0

Gentlemen that helped us was very helpful. Mark I think was his name. We had to rent two different trucks this week. One leaving town 26ft and one short term 19ft? in town truck and we needed storage. Very easy to book, easy to obtain and storage was clean! We have used this same uhaul place on byhalia before. Last year as well. Only one I would suggest to a friend. The uhaul in collierville on byhalia rd. Drop off in ramer, tn with Felicia was great too! She is always very nice, friendly, quick and efficient! Thanks uhaul! And the guys I spoke to on phone were all easy to understand and very nice. Shout out to Oscar and Fred!!

Stefanie Teague  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS PRESCOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martinez Thomas  |  First Impressions 
Rating:
3.0

The positives were offset by the inconveniences. The lack of fence / gate creates security concern. I reserved the unit on-line then went in to finalize. Uhaul assumes I have a smart phone with data... I do not. So, I got there and was told they would send a text or email and I needed to take a pic of my ID and submit it. I told the guy that when I rented my truck I had to take a pic of my ID, but the he could not access that. So, I had to go back home borrow a phone set it up with my email and go back to Uhaul to finish. Uhaul needs to ask for the ID when reserving or have a way to capture it there rather than assume the customer will bring a smart phone.

ROBERT NOBLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VARINA HOPPER  |  Overall Experience 
Rating:
5.0

All the staff were knowledgeable and very helpful. Unit and overall area were very very clean. Outstanding customer service. Your facility and your employees were great representatives of the UHAUL company.

JAMES DAVENPORT  |  First Impressions 
Rating:
5.0

Thank you for the ease of checking in and the politeness of your staff !!

William Lochridge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly spencer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BELINDA LAMBERT  |  First Impressions 
Rating:
5.0

On site manager Mark F. was very helpful and efficient.

Lloyd Knotts  |  First Impressions 
Rating:
5.0

This is one of the nicest Uhaul facilities I've ever used. The staff was incredibly friendly and helpful. Not only did they get us set up in our storage unit quickly, but they also made sure our trailer turn-in experience was very smooth. Most importantly, they fixed a serious issue with the hitch installation that I had done at the Gaithersburg, MD store on Snouffer School road. The Collierville store re-attached my exhaust hanger brackets after I noticed a bungee cord that the other store installed and forgot to remove. The Collierville store needs to know how amazing they are!

Michael Wyrsch  |  First Impressions 
Rating:
5.0

GREAT STAFF VERY HELPFUL

Max Maxwell  |  Overall Experience 
Rating:
5.0

Front desk staff Donice (spelling?) & Chris very helpful and friendly.

Teresa Quick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa Hoelmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qunetria Lurry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin Losey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rodney crew  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN WHITNEY  |  Overall Experience 
Rating:
4.0

Have only secured my storage unit which I did in person. Have yet to move anything in but so far, so good. :)

karen perrin  |  First Impressions 
Rating:
5.0

Shania was very helpful. Walked me to my unit and explained how to use the security card. Unit was very clean.

Jo Ann Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN THOMASSON  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jimmy Stokes  |  Overall Experience 
Rating:
5.0

I wish I could have stayed with U-Haul but I needed to downsize and surprisingly there were no units available!!! I wish you continued success.

Troy Knutson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

vincentez harlan  |  Overall Experience 
Rating:
5.0

Every part of our move with uhaul had been a travesty. I have to say that Steve at the place went the extra mile to make our storage unit easy to access. Super helpful.

Sonjo Wolfe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Doyle  |  Overall Experience 
Rating:
5.0

Staff was extremely professional

Jeffrey Brown  |  First Impressions 
Rating:
5.0

My son came with me and he was extremely pleased that I had such a nice unit available for me. He had to show me the clean restroom. He is in law enforcement and said U-Haul had spent a lot of money in this facility.

Dianne Provine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Snyder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Gathright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doug rabe  |  Overall Experience 
Rating:
5.0

The staff is always very helpful.

JAIME CROSAS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angelica Butler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Amsberg  |  Overall Experience 
Rating:
2.0

Please don't let someone reserve a storage unit if there are none available at that location, at that time.. I came all the way from south louisiana north Mississippi with things that needed to go into a storage unit that I reserved (in which it said online that it was available) and there were no available storage units when I got there.

Nicole Vice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Ellis  |  Overall Experience 
Rating:
2.0

I’ve canceled my unit and they are still trying to charge me rent. Talked with home office and they have it noted it’s been canceled but local office still billing.

Nikki Brown  |  Overall Experience 
Rating:
5.0

Clean and well maintained. Knowledgeable and helpful staff. Would definitely recommend to friends and family needed temporary storage.

Tiffany Ambriz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Harvey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vishnue Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan Snyder  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Gerald Barker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Kraemer  |  Overall Experience 
Rating:
5.0

Very pleasantly surprised by the whole experience. Extremely helpful and convenient for our situation this past year. I also felt the cost was very reasonable. Even my wife was happy, and that’s saying something.

Paul Korytkowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Webb  |  First Impressions 
Rating:
4.0

You have one guy working there who is rude and absolutely does not know the meaning of customer service!!! He should be fired!!! He is tall with sandy colored hair and was working on 10/31/2021, around 10:09am! I wish I would have gotten his name.

Katherine Aylor  |  Overall Experience 
Rating:
4.0

Would definitely use again.

james ray  |  Overall Experience 
Rating:
4.0

Great

DONNA TALBOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Porter  |  Overall Experience 
Rating:
5.0

This team was awesome

Vishnue Jackson  |  Overall Experience 
Rating:
2.0

The facility is clean but since it was new the block walls had not properly cured so I had an issue with mold and mildew. Although it is "climate controlled" the temperature was typically hot.

Tonya McDowell  |  First Impressions 
Rating:
5.0

They are very friendly and helpful. They know thier stuff and are fast and efficient. Also quickly help with any problems your experience.

Dorrice Griffin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Grimmett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy Fitzpatrick  |  First Impressions 
Rating:
5.0

Stephen was very helpful and professional.

David Sedlacek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Fritz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william clarke  |  Overall Experience 
Rating:
2.0

I reserved a drive up storage unit over a month in advance. I called to confirm the day before that there would be a drive up unit ready for me. We arrive the day of my reservation after a long day of moving and traveling only to be told not only are there no drive up units available, there are no units available at all. After a lot of back and forth, I was given an empty unit (not drive up & required moving help). Staff looked overworked and frustrated. I know it wasn’t their fault - it’s the company’s fault for allowing people to book reservations when there isn’t anything available. Do better. I will not be coming back to this location, nor will I be using uhaul storage units ever again after this.

Peyton Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Rivera-Peraza  |  Overall Experience 
Rating:
5.0

Initially was told that I would not receive a refund for month I had prepaid as I ended up moving out earlier than expected. After I went to turn in card manager told me had refunded the month I wiujd not be using which was the right thing to do and he did it. Excellent facility.

David Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WANDA CRAWFORD   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Roach  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikki Brown  |  First Impressions 
Rating:
3.0

Feedback for improvement and/or (customer) concern: 1. Reserving a storage facility means little; as despite having a written reservation and confirmation number, bins may be unavailable and are granted on a 1st come, same day service 2. Computer system went down on the day I was scheduled to unload truck into facility. It was problematic that I had my out-of-town driver “locked up” with nowhere to go. Seems like a good practice might be establishing “Plan B” to avoid customer dilemma (nowhere to go) 3. Despite agreed upon monthly rate, UHaul increased my rate after one month of me unloading into 2 storage units. I had limited options (but to pay increased rate) other than hire movers to reload & exit facility

Mister Kruszewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie Byrd  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julius Bostick  |  First Impressions 
Rating:
3.0

Lots of dead bugs in the hallways and units.

Emma Blau  |  Overall Experience 
Rating:
5.0

The manager, Mark, was always very helpful and friendly even when he was short staffed. He generally just has a very calm demeanor. I had to move out as a result of my being very ill and not being able to work for three months. When I shared the problem with Mark, he was very helpful, and he provided a solution. I’m very thankful to him for all of his help.

Tasha Peete  |  Overall Experience 
Rating:
3.0

None

Michael Yarbrough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawanda Faulkner  |  First Impressions 
Rating:
1.0

There seems to be a disconnect in communication at this facility. I originally reserved a 10x15 non-climate controlled unit. Upon arrival I was told they didn’t have it available. They said they could get me a 10x10 non climate controlled and that they would also give me a 10x5 but it would be climate controlled. While I didn’t need a climate controlled unit I felt this was a fair move and I get that mistakes are made. The said they had to get ahold of “HQ” to get pricing adjusted and they don’t open until later because they are in Arizona. Again, got it, I told them I would be back around 11 with a truckload of household goods, they said that should be enough time. I came back around 12 and went in to get my units to find that the. 10x10 that was outside was rented while I was gone and that instead they got me a 10x10 and a 10x5 that were climate controlled. While this seems like a ‘win’ this is where things got bad. I had moving labor with was costing me around $100/hr, I showed up to the unit and the guy with long hair working at the front desk could only tell me the plan but want actually able to rent me the unit and for every question he would say “I don’t know what to tell you”. He then said he wasn’t fully trained and that he had only been there 6 months. This seems like plenty of time to train a person. After about a half hour I walked in to see if we could just start moving into the unit even though I didn’t technically have it rented. He was very unsure, after more convincing he “allowed” it. The problem with the climate controlled facility is that it added additional time to how long I needed movers. With an outside non-climate controlled unit I could pull up to the door and load directly into the unit. With the climate controlled facility they had to load items on a cart and transition through hallways and up an elevator to get to the unit. This effectively tripled the time needed to unload the truck. This cost me around $400 in additional labor costs plus additional money (maybe $150) for me to extend my truck rental and find additional movers to move the rest of my belongings. Would the facility have had the 10x15 drive up unit that I would have requested for the date and time I had requested things would have been fine. The second issue came the day I moved out. I rented a 26’ truck from this facility. I showed up to get my truck, was going to use the ‘self pickup’ feature available online and I can’t find it. Went into the shop and they said “it’s because a truck was never assigned to you”. They then had to check their inventory for a truck. When I got my truck it had 1/8th of a tank of gas. I feel like this is a bit ridiculous. While I’m sure that this is because previous customers didn’t fill the truck up I do know that they charge a fee if you don’t return the truck with the same level you left at. Seems like the store should have taken the time to put some gas in it before they passed it off to the next customer. Note: the feedback section says “ Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.”. I didn’t do this. The facility had hurdles for almost every step of my move.

CHRISTOPHER MEAD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD HORSTMANN  |  Overall Experience 
Rating:
5.0

very nice facility, clean, very secure, easy to access.

MISTY BAILEY  |  Overall Experience 
Rating:
4.0

The customer service representative who checked us in didn't instruct us where the location of the security check in/out point. So the alarm repeatedly went off at unit assigned not knowing where to swipe security card. Therefore we had to return to the office for specific location of check in device. Some inconvenience do this matter. This could have been avoided initially if it were totally explained during check in. Customer service representative shouldn't assume everyone's aware of the location of security check in/out device. Thank you for your concern. Sincerely!

Jimmy Stokes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Martin  |  First Impressions 
Rating:
5.0

Excellent climate control and security. Very well kept. Lol

edward craig  |  Overall Experience 
Rating:
4.0

I did not receive explanation regarding the norms and procedures with the magnetic card and how to use it

MARTIN poveda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie Byrd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg Hynes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josie Campbell  |  Overall Experience 
Rating:
5.0

Mark is great to work with. Knowledgeable and wants to help.

Daniel DeStefano  |  First Impressions 
Rating:
1.0

My husband and I went to the storage facility waited 10 minutes to be helped, the person who helped turned us away and said there were no available storage rooms although we saw in the screen a large amount of empty spots. We were told they only help people with online reservations I went online a few hours later and reserved a storage room. Very poor customer service

grace CHiocco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Lang  |  First Impressions 
Rating:
1.0

This was the worst Expereince. Started off with Uhaul Nashville renting me broken truck causing me to have tp spend money for another nite in a hotel. After getting a new truck to drive to Memphis, I was supposed to have a storage unit available to rent 3 miles from my home. When I arrived at the SHelby Drive location, I was told no unit was available and had not been available for years. Was told no units were available in Memphis and one would need to be found. One was eventually found in COollierville, over 20 miles from my home, necessiating atr least 2 hours round trip to travel, retreieve my things and rreurn home. Have spent time and gas driving there with no access to my unit bc rthe manager took days to pay my "complimentary, sorry we effed up free storage.". Just had to pay movers over $300 extra bc we needed to make two trips to recieve my things in storage. The Collierville mangaer has been rude to me. He told me I should be "grateful" for them giving me a unit. No Mr. Napolean complex. I do not have to be grateful for y'all giving me a unit 25 miles from my home and to have your white staff be rude to me at every encounter. No, sir. NOt today, Satan. I have monghs of free storage availble bc it has b=never been avialble with my truck rental. I will probably never use it bc thi has been such a shitshow of an experience.

Regina Hoods  |  Overall Experience 
Rating:
4.0

N/A

Roy Joyner  |  Overall Experience 
Rating:
5.0

Loves this storage space! Staff was always super nice and helpful and the compliment moving carts were awesome!!!

Lyndie Eubanks  |  Overall Experience 
Rating:
5.0

only issue was difficult to call and talk with local on site staff directly.. everything seemed routed thru corporate channels. we rented a couple trucks here as well and everything was handled efficiently. very good experience!

Jeannette Ewing  |  Overall Experience 
Rating:
5.0

Clean facility.

David Doyle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUNDREA JAMES  |  Overall Experience 
Rating:
5.0

Great storage area that’s easily accessible yet secure. Loved the automated check-in and out pro using card swipe. Excellent experience all-around. Will definitely use again when needed.

Franklin Pettie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Thacker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yulanda Kirklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Bowles  |  First Impressions 
Rating:
5.0

The staff was particularly helpful. Although both of our rentals started with a free month because of prior long distance trailer rentals, two different staff members went out of their way to accommodate our needs. We are most thankful.

Edward Cattau  |  Overall Experience 
Rating:
5.0

The manager, Mark, always goes out of his way to accommodate customers. Except for a period where Mark was out for surgery, 99% of my interaction with his employees has been great. They are always friendly, professional, and go the extra mile to help you. I would always recommend this Uhaul location.

Thor Wilson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shelia Aaron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sally Carruthers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Boruff  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shaun McNeely  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tim allgyer  |  First Impressions 
Rating:
5.0

The young lady who took care of me at the counter was so helpful, courteous and efficient. Great experience!!!

WARNER HENDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Amsberg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Stewart  |  Overall Experience 
Rating:
5.0

so much better than expected. even my wife is happy!

Paul Korytkowski  |  First Impressions 
Rating:
5.0

Thank you to everyone that helped from Day 1 to my last day. You all made the move to Collierville easier!

RUSSELL DUNHAM  |  Overall Experience 
Rating:
5.0

I was very impressed with U-Haul Moving & Storage of Collierville. They exceeded all of my expectations with service and cost. I will use them again in the future and recommend them to all.

David Kendall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KRAEMER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara Nolen  |  Overall Experience 
Rating:
5.0

Thank you for all your help and hospitality!

RUSSELL DUNHAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Tillery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Stubblefield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elisabeth hamner  |  Overall Experience 
Rating:
5.0

Facility is exceptionally well maintained and all the staff were superb with great customer service skills. The service carts were a fantastic bonus and made all moving in and out much easier. Highest rating I can give.

Robert Sligh  |  Overall Experience 
Rating:
5.0

Mark and Cameron quickly addressed all my needs. They were very friendly and helpful. The location is convenient and spotless!

Shawn Thomas  |  First Impressions 
Rating:
5.0

Used this storage place for about 6 to 7 months until we sold our house and moved. The staff was always helpful and the facility was extremely clean! Mark and his team do an excellent job! Highly recommend this location if you need a storage facility.

Helen Fernwalt  |  Overall Experience 
Rating:
4.0

Card wasn’t linked correctly to my account and alarm went off when opened unit

Angela Covington  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George Brandenburg  |  First Impressions 
Rating:
5.0

Very helpful staff that addressed any needs immediately.

David Kendall  |  First Impressions 
Rating:
5.0

Guy at front desk EXCELLENT

Tilkesha Hampton  |  First Impressions 
Rating:
5.0

Keep up the great service I was well pleased

Thomas Gipson iii  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Craig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martha may  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tony powers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Senteney  |  Overall Experience 
Rating:
1.0

I’ve tried calling this location plenty of times. I moved out on September 25th. I had a contract up to 6 months due to Covid. I am a student and I was paying 34.95 a month. Now that my contract was up in July. I am still being charged for October’s monthly rent. I am not pleased with this level of service. I spoke with someone in the 19th letting them know that I moved out beforehand. After looking at my move out record it says I moved out on the 19th of October which is completely false. My bank account was charged -34.95. I need a refund ASAP. Just horrible

Sabaria Dean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hays  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Tyndall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Crouch  |  First Impressions 
Rating:
4.0

April was extremely friendly and helpful

linda ingram  |  First Impressions 
Rating:
5.0

Outstanding staff and facilities...

David Hays  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jana Redmond  |  Overall Experience 
Rating:
5.0

This u-haul facility is in a convenient location and that combined with the convenience in office and access hours, clean, secure storage units and reasonable pricing, has made our experience with storing our belongings easy and less stressful. Thanks!

Donna Sullivan  |  Overall Experience 
Rating:
5.0

Had a little bit of issues reserving online but went up to the facility and the staff was super helpful and friendly. Entire checkin took less than 10 mins.

Lyndie Eubanks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phillip wassum  |  Overall Experience 
Rating:
5.0

One issue: the access card would not work. Seemed to be a computer problem. Other than that, everything was fine! Thanks,

Todd Conley  |  First Impressions 
Rating:
4.0

There was only one issue, a slight glitch in the computer system allowed the young man assigning our unit and the young lady helping another customer to assign the same unit to both customers. Was a bit awkward when we drove over to the unit to discover we were both assigned the same unit. The young lady on staff however quickly found the glitch, was very apologetic, and was able to assign us a new unit. Both employees were very pleasant and helpful.

Donna Sullivan  |  First Impressions 
Rating:
5.0

I enjoyed storing my furniture and valuables at U-Haul over the Summer. I always felt safe and secure whenever dropping things off. The unit was extremely clean and free from cobwebs and other critters that you tend to see in storage facilities. I will recommend this storage to my friends and family in the future.

Allison Lay  |  Overall Experience 
Rating:
5.0

Thank you!!

tracey paige  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

connie nevels  |  Overall Experience 
Rating:
1.0

Please give me a call at 901-569-5328

Breanna Gatlin  |  First Impressions 
Rating:
5.0

The young lady that helped us ( sorry, don’t remember her name) was awesome. She made the whole process simple.

Robert Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Aune  |  First Impressions 
Rating:
5.0

Staff was great!! Clean and broad offering.

Patrick Burleson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Sligh  |  First Impressions 
Rating:
5.0

The alarm sounds when I open the storage unit. The staff knows about it. I put more items in storage yesterday and again the alarm sounded. Why can’t this be fixed?

James Griffith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine Aylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Craig  |  First Impressions 
Rating:
5.0

I was impressed with the facility as a whole and I will recommend to everyone I can

Donald Mccaster  |  First Impressions 
Rating:
5.0

I believe the young lady who helped us yesterday her name was Mandy. Overheard she was from Tupelo, MS originally. She was awesome. She helped us out with all of our needs! Best Uhaul employee!

Allison Turney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

walt harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vida Mays  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shelby mcclanahan  |  Overall Experience 
Rating:
5.0

Mark went above and beyond without exception. I will definitely return to this Uhaul for all future rental and storage needs!

Chandra Keller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hays  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kris mccaslin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kris mccaslin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Hays  |  First Impressions 
Rating:
2.0

The area needs a gate around the entire area anyone can drive right in most storage units have gate access also need lights inside each unit thanks

Terrance Plummer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ariel Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Godley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marty Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Roy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

johnathan walker  |  First Impressions 
Rating:
5.0

Was very Impressed with how clean and we’ll laid out the site was

matthew christianson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marty Phillips  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew Rende  |  First Impressions 
Rating:
5.0

What you want and expect--in and out quickly and efficiently

LUCIUS HILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Cox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert Sweet  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shiwnda Bishop  |  First Impressions 
Rating:
4.0

I did not like that I was required to use a round style lock instead of the standard pad lock that I already owned.

JAMES WHITMAN  |  First Impressions 
Rating:
5.0

Friendly staff, convenient location, lots of open space for trucks car movement... would use again

bradley kessler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Max Maxwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

evon mitchell  |  First Impressions 
Rating:
5.0

x

Tracy Conley  |  Overall Experience 
Rating:
5.0

Great service. At the desk we went over all of the storage options. After I decided on the size she showed how to swipe into and out of the facility. Took me to my unit and how to enter and lock.

james wade  |  First Impressions 
No reviews have been submitted for this location.

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