Customer Reviews for U-Haul Moving & Storage of Cedar Hill

3,675 reviews

1050 KCK Way   Cedar Hill, TX 75104

(972) 293-1155

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 293-1155

1050 KCK Way
Cedar Hill, TX 75104

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nettie M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marko J. 
Rating:
5.0

Customer did not leave a comment.

Nrttie M. 
Rating:
5.0

Customer did not leave a comment.

ANDRAE D. 
Rating:
5.0

Customer did not leave a comment.

melissa C. 
Rating:
5.0

Customer did not leave a comment.

Israel C. 
Rating:
5.0

Price of a rental is too much for my pocket. 600 dollars for rental to Houston and return to Dallas. Nope. Poor man can't afford uhaul

WILBUR H. 
Rating:
3.0

Customer did not leave a comment.

Jerry Wayne Char B. 
Rating:
4.0

Kadedra was very thorough and helpful. She was also training an agent and very detailed and thorough with him and it did not slow down the process.

Lysandra B. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR B.  |  Overall Experience 
Rating:
5.0

The miles allotted in the contract was grossly inaccurate.

JAMES G. 
Rating:
5.0

My experience with the Cedar Hill UHAUL location and its employees was absolutely superb. The service, assistance and materials provided by the staff were in good standing and quality. Great Experience!!!

Christian M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Good experience

Aniqua W. 
Rating:
5.0

Customer did not leave a comment.

Charles B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrea O. 
Rating:
5.0

Nothing I received exceptional customer service

THERESA D. 
Rating:
4.0

Customer did not leave a comment.

Kamice G. 
Rating:
5.0

Young gentlemen was very helpful

Luis Andres A. 
Rating:
4.0

New updated trucks would be nice, but the truck o used was clean.

BRYAN C. 
Rating:
5.0

friendly and courteous staff

Randal S. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Herbert B. 
Rating:
5.0

The front gate seemed to be open many times when I arrived and it seemed like no one else was in the storage areas. Also the access card readers are not the most conveniently placed. Lastly there may be a water leak in unit 340. All together friendly and helpful staff, none of my possessions seem damaged from the leak, and the facility seemed to be in great condition.

WESLEY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clifton T. 
Rating:
5.0

Customer Service representatives were friendly and helpful. Would use again or recommend this location to friends.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The customer service representative was very helpful and courteous.

Jay P. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

The representatives at this location were exceptionally polite, informative, efficient, knowledgeable, and extremely helpful. Very fast service!

Patricia B. 
Rating:
5.0

The tow safety chain hooks on the Uhaul trailer were bigger than the holes on my bumper. Thank you for providing the smaller links!

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Renata F. 
Rating:
5.0

Customer did not leave a comment.

VICKI S. 
Rating:
1.0

I was given a truck with an almost empty gas tank. I mean, almost literally on E. After asking why I would be given a truck with no gas, the attendant responded, “Sometimes customers bring it back like that.” Then, I was told that I would receive a credit of $19.99 if I bring the truck back on a quarter of a tank, which I did, having spent nearly $50 in order to do so. My receipt does not reflect that credit at all. Additionally, when I reserved the truck via U-Haul's 800 number, I was quoted $23-something for a 15' local area rental. When I arrived to pick the truck up, I was charged $29.99. After asking about the price discrepancy while being shown the charges screen on the attendant's computer and after accepting insurance fee, I was asked to pull up my reservation via email from my phone to prove the initial quote. Well, of course, the rate was changed AND the insurance that I had just accepted was included in the quote. Obviously the attendant knew that it was already changed. I have used U-Haul's service before (even for a cross-country move from N. Carolina to Texas) and I have NEVER been so disappointed and dissatisfied with my experience. If someone can call me to rectify the situation I would appreciate it. Stephen Carew (616) 570-5840.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

NORMAN P. 
Rating:
4.0

Make sure all blinkers are in working order before tech hooks trailer up to vehicle. Otherwise service was good and tech was very polite.

Dorothy D. 
Rating:
3.0

My rate was extremely expensive even after extending my time

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

The only thing is more parking is needed!

Margaret A W. 
Rating:
2.0

Not only did the charge me for the gas as mentioned earlier, I told the girl working in there that I had some used boxes in great condition to give to whoever could use them in the truck. She asked me were they UHaul boxes and I told her yes. She mentioned that I could get a refund if I had the receipt. I went to my car, got the receipt but told her that the boxes were used. She misunderstood me the first time and said that I couldn't get a refund but that the boxes were okay in the truck along with the pads that I had folded up. She was busy with another customer and asked was an email receipt alright and I told her yes. When I finally saw my email receipt, I saw that I had been charged 25.00 for the boxes that I was donating. When I called the store to speak to the manager, the woman said that it was because of the boxes in the truck and that they don't take used boxes because there is no place to put them in the store. That wasn't what I was told when I dropped the truck of. I wasn't able to speak to the manager but left my info. I have yet to hear from the manager and the last woman that I left my contact info with was rude af. I will not ever recommend this location.

LISA N. 
Rating:
5.0

Ms. K was very helpful & cordial eventhough She was by herself. She is a true asset!

Cesar R M. 
Rating:
4.0

I had just renewed my drivers license and had both the expired one and the paper one showing it was renewed and valid. But they refused to rent to me because they couldn't scan the barcode on the back. Totally unacceptable. Ended up using my friend to come rent it for me. Technology is suppose to make things easier not become a handicap. Totally disappointed.

CHENGETAI M. 
Rating:
5.0

Great service

marcus W. 
Rating:
5.0

You did good and I at this time see no room for improvement. you seem to have it all together. You have good intelligent knowledgeable people working who know their job. And very helpful. Thank you.

Jimmy N. 
Rating:
5.0

Customer did not leave a comment.

Anita C. 
Rating:
5.0

Customer did not leave a comment.

Melvin B. 
Rating:
3.0

Customer did not leave a comment.

Darrell M. 
Rating:
5.0

Customer did not leave a comment.

shari B. 
Rating:
4.0

Open gates (security issue). Back gate (large vehicle area) was constantly out of service or open. Storing my RV here was a security concern.

Peter C.  |  Overall Experience 
Rating:
5.0

Easy rental. Walked in and walked out quick. Customer service was nice and attentive to our needs

Jaime A. 
Rating:
5.0

The employees were very friendly and very nice, which I appreciate very much. Great employees are are always an asset. Thank you so much.

Deborah H. 
Rating:
2.0

The CA delivery and pickup was great. Communication was great. The quality of the boxes was better than expected. Ours were stainless still and so much better than others that were wood. Arriving in Cedar Hill, TX was a little disappointing. They were set to arrive 1/3, unload date 1/4. Morning of 1/4 since I didn't have any updates I called the location, no one had any information. I asked for corporate information and in the middle of being transferred I got back to the first rep I talked to who said "the boxes are here but they didn't get checked in because the forklift didn't work and needs servicing, so since they're weren't checked in you can just come by without an official appointment.” Once I hung up the app was updated and the arrival date was marked as 1/3. Of course this voided the “guaranteed by 1/3 or $50 per late day.” Saturday I called, spoke to the same rep to set the appointment and stopped in. Sunday, I called, spoke to someone different and was told they're closed Sundays so they asked if I wanted to schedule for Monday. At the same time I found out they are only open 9AM - 4PM and the appointments need to be made the day in advance. No one told me these points at all the previous days. Appointment set for Monday. Tuesday I called to schedule an appointment for Wednesday. I spoke with the first rep who tells me the Ubox guy is off Wednesday. At this point this is our last day, the bill is due Thursday and we are trying to avoid this. She finds the guy and I talk to him directly. He said he would leave the boxes where I looked at them and they'll be ready for me. I would like to point out the boxes all 4 days we seen them never changed position/location. This was clear indication they were not stored in the warehouse. They were left outside the warehouse 20 feet from the doors. Not secured by anything but our locks. They were obviously not tampered with however that part is misleading and considering I was told I couldn't see them without an appointment or their closure days while they were just sitting outside the least they could have allowed was daily access. All in all, the uboxes as a whole were great. I'm sure the experience will depend location to location.

Nicole F. 
Rating:
5.0

Customer did not leave a comment.

Ashley G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xiomara R. 
Rating:
5.0

Customer did not leave a comment.

CRAIG R. 
Rating:
5.0

The equipment was clean (auto transport) but the mechanism for the ratch straps are rusted, worn and do not function well. I use this same type of ratchet strap system on my personal trailer very frequently so I am am very familiar with their operation. I had great difficulty getting both of the strap on your trailer to release. If nothing else, at least some lubrication would help/. Bit at the end of the day the mechanisms really should be replaced.

Steven W. 
Rating:
3.0

I tried checking in on the website. I received a "Thank you for using U-haul" page. It gave the impression check-in went without a problem. It nor the U-haul assistant informed me the check-in had to happen at the drop-off location to avoid a check-in fee. Staff could have checked the cameras to see I checked it in when I said. Furthermore, the van had to be swept clean when I received it. A large piece of trim broken and flying in the wind as I drove.

Kyle M. 
Rating:
5.0

Already doing a great job!!!

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Very professional and it was quick and easy from the start all the way till the end I won't be moving any time soon but for any other moving situations I will come back to this location and I will refer my friends as well 10/10

Jaymathen C. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
1.0

Very poor customer service from manager and rep at the desk.

Vickie L. 
Rating:
5.0

Customer did not leave a comment.

Tameco S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Have the clerks informed what local move one drop off mean I paid extra because of a misunderstanding

KEITHEN W. 
Rating:
5.0

Customer did not leave a comment.

Ziona W. 
Rating:
3.0

First I thought that I was going to need the equipment 2-3 days.. But come to that I only kept the equipment for about 4-5 hours, and I return it the same day., Buy you still charge me $65 dollars, even though I returned it the same day?..

Calvin T. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Keep up the good customer service.

Jacqurlyn H. 
Rating:
3.0

Customer did not leave a comment.

Jaleesa W. 
Rating:
5.0

Great staff!

CECIL BERNARD R. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
2.0

Went to pick up an AT got first one all hooked up just to notice one of the tires are flat. No biggie we swapped to the next one. Got it hooked up and headed down the highway just for 5 minutes later the tread blows off one of the tires on this trailer! The customer service people were kind and a great help but they do not do thorough inspections before reserving a vehicle or trailer.

Sydnee R. 
Rating:
5.0

Great service

Roy M. 
Rating:
5.0

Very helpful 😃

Sheila H.  |  Overall Experience 
Rating:
5.0

The Trailor was ready for us after reserving it the day before, but there was glass in the road going back to pick up Trailor and we had to try to sweep up the glass so we would not drive through it and get it in our tires.

Leonard C. 
Rating:
5.0

Great job!

Daniel G. 
Rating:
5.0

Lexi did a great job resolving an online booking order, and getting us on our way!

Scott A.  |  First Impressions 
Rating:
5.0

Nice staff. I rent a lot of Uhaul equipment and I decided to switch dealers after several difficulties with another dealer. And this is closer to my house.

David H. 
Rating:
5.0

Customer did not leave a comment.

anthony C. 
Rating:
4.0

Customer did not leave a comment.

Leonard B. 
Rating:
5.0

Customer did not leave a comment.

cynthia c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olesha W. 
Rating:
3.0

Clean vehicle and have it ready to drive off

Joseph S. 
Rating:
1.0

Customer did not leave a comment.

RUSSELL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer service was wonderful! Employees were very helpful and polite and seemed to enjoy their time! I would definitely use this location again. I wish every location had employees like this since we rent for business regularly.

Dustin E. 
Rating:
5.0

Rented cycle trailer for 24 hours. Picked up at 7 AM when office opened on a Saturday. Departed at 7:30 AM. Returned it Sunday morning when office opened at 9 AM. Arrived at 8:30 AM. Disappointed I was charged for a second day since because it wasn't returned within 24 hours. Told me I should have done it on line myself by 7AM Sunday. Disappointed.

Travis G. 
Rating:
5.0

Customer did not leave a comment.

Alma A. 
Rating:
5.0

Customer did not leave a comment.

Linda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mira R. 
Rating:
2.0

Customer service is so not helpful. I received bad communication from U-haul customer service line regarding rental payment method (reservation). Had to go find my own U-haul while a worker on premises wouldn't! Plus on top of it All I was extended for an additional day for only 3 hrs needed. This was setup wrong from beginning and when you call customer service you get tons of bad information

Tracie M. 
Rating:
5.0

Extremely helpful. Staff was great to work with.

darek A. 
Rating:
5.0

Very nice 👍

Cynthia W. 
Rating:
1.0

Rude customer service from the facility team

DARYL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
4.0

Keep up the good work

Leo R. 
Rating:
5.0

No improvement needed you've satisfied everything I needed great customer service well knowledge and proficient

DERRICK B. 
Rating:
5.0

Customer did not leave a comment.

Charlsie T. 
Rating:
5.0

This group of people at the location are good for Uhaul!

Ricardo R. 
Rating:
5.0

Customer did not leave a comment.

DAMON M.  |  First Impressions 
Rating:
5.0

One person doing everything a black guy others no help

clyde G. 
Rating:
5.0

Customer did not leave a comment.

Joshton S. 
Rating:
5.0

Na

Charles J. 
Rating:
5.0

I've been to this location for the past few years the customer service is outstanding. Thank you!

Elizabeth J. 
Rating:
5.0

Customer did not leave a comment.

Arielle S.  |  First Impressions 
Rating:
5.0

Awesome staff

Tia W.  |  Overall Experience 
Rating:
4.0

Good experience with the time there.. friendly staff, helpful when involved. My only feedback to make this better is providing enough certified people to fill LP tanks so that there's never a time to leave there disappointed with empty tanks. Thank you UHaul, your still a way better experience here that any other place I've been to in my years.

Santiago F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDITH C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

paul d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tawana C.  |  Overall Experience 
Rating:
5.0

Great service

Tina C.  |  Overall Experience 
Rating:
3.0

Not climate controlled and a mouse trap device was inside the unit. However, great customer service.

Tina C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charity C.  |  Overall Experience 
Rating:
5.0

Lexi and her associates were courteous, respectful and eager to help in what ever I needed. In my trying time this was very welcomed. I've done business with U-Haul all my life and was never disappointed. I want to thank the entire staff for their help and going beyond their duty to make sure things went okay.

JOHN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard a.  |  Overall Experience 
Rating:
2.0

The storage facility itself is very good. Clean, well lit, and the store has a terrific selection of boxes, better than any other location in the area. My only complaint, is that although you have several people working at your location, no one ever answers the phone. Calls are always sent to the 800 number. It doesn’t matter what time you call, the phone goes unanswered. It is very frustrating when you need to speak with someone at the Cedar Hill location. When I actually did get through to someone at your location, they were supposed to call me back with an answer to a question on two units in the climate controlled section. Because I never heard back from anyone, I moved what I had in storage at your location to another facility and rented two additional units at that storage facility as well.

Terri S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sevetra H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHANANN S.  |  Overall Experience 
Rating:
3.0

I would recommend. Move out date was April 3rd.

JENNIFER C.  |  Overall Experience 
Rating:
5.0

my service was excellent and i enjoyed the stay. I would recommend u-haul.

HARLAND C.  |  Overall Experience 
Rating:
5.0

I was very well pleased from the professionalism to the overall customer service.

JANICE W.  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful. Reservation was easy and quick.

JOHN P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cynthia N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tara H.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful

Sevetra H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shenisa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cedrick R.  |  Overall Experience 
Rating:
3.0

When we Rented a U-Haul we were unable to unload our 1st load due to someone who returned their rental in front of the gate entrance. Had no one to call for assistance and had to leave the truck at the storage facility until the next day. It delayed our moving process and I was charged for services that were out of my control. A sign needs to be posted not to park returned trucks in that area so storage renters can access their units. The facility only has one entrance and I pay extra to have 24 hour access.

Amanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

micheal s.  |  First Impressions 
Rating:
5.0

Excellent service provided

Balanga M.  |  First Impressions 
Rating:
5.0

The staff was great from the start. Very engaging and professional. The process from renting the trucks and returning was quite simple and fast along with the renting of the storage unit from start to finish. I completed the return process conveniently on line. The family and I have used uhaul services for many years and have always been happy. Thank you!

Christopher B.  |  Overall Experience 
Rating:
2.0

I purchased the smallest unit without seeing it. It was the size of a closet! I didn’t receive a refund and I had it for a couple of weeks without ever using it. I went to another storage company and got a unit three times the size for the same amount. A company I used over 10 years ago but I thought Uhaul would be better this time around but sadly it was not.

Camika J.  |  Overall Experience 
Rating:
5.0

Al is. Great

Steven R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela J.  |  First Impressions 
Rating:
5.0

staff was very kind and helpful.

SAMUEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tamra k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SIMON O.  |  Overall Experience 
Rating:
4.0

Water damage at my unit destroyed some paperwork I had in a folder, I can't replace.

Reginald C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Monique A.  |  Overall Experience 
Rating:
5.0

The young man in the office and the young lady were very experienced and courteous and held their positions with confidence. The young man helped me, but was very confident in his position. They both knew exactly how the facility operated. These were exactly what ball business should have representing their business. The young man's name was Tamarian. Never got the young lady's name, but she was ever helpful. Those are two young Black people that are going. Need a promotion.

HARLAND C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN P.  |  Overall Experience 
Rating:
5.0

The staff and owner were amazing. They are understanding polite and great people to work with. Any problem we had they addressed quickly and helped us out so much. I would recommend them no questions asked.

Yaneth S.  |  Overall Experience 
Rating:
5.0

I will write more about our dealings as I learn more.

Lawrence A.  |  First Impressions 
Rating:
5.0

Everyone has been friendly there for many years that I patronized them!

Mike L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quionte J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIAN O.  |  Overall Experience 
Rating:
3.0

Our storage unit, along with several others, was broken into a few years ago. This is supposed to be a locked and secure facility. We were not compensated for our belongings. Why would I carry insurance on a unit that I pay a ridiculous amount of money for? By the time we moved our items, we had paid close to $20,000.00 for storage fees that UHAUL couldn't be bothered to keep safe! Would I recommend the Cedar Hill facility again? Absolutely not. We rented a trailer there a year ago, and someone neglected to check it back in. When we rented another trailer 2 weeks ago, the facility argued that we had never returned it. If this is what passes for service, I wish i had known that before we trusted them with our storage. I hope others have better luck than we did with our losses.

BRENT R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SIMON O.  |  First Impressions 
Rating:
5.0

Staff was amazing! Everyone was so friendly and understanding! Explained and helped with everything.

Yaneth S.  |  First Impressions 
Rating:
5.0

Everything was great, we loved it. There for couple of years. The only complaint was the price going up to high. We moved to a different storage facility because the price is way less. Thank you

LUIS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alvin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quionte J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chalondra S.  |  First Impressions 
Rating:
1.0

We opened our account for a RV space in February 2022 and expected that it was being stored in a secure location with surveillance cameras, particularly focused on this area where many high-dollar vehicles are openly stored. On approximately March 23 we went to pick up the RV for a trip. As soon as it started, it was obvious there was a problem. The catalytic converter had been removed from the RV. Needing to be able to take the vehicle on a planned trip, we had to immediately get it repaired. It cost over $1400 for the repair. We talked with the office personnel who gave us the phone number for the manager. We called, but our calls were not returned. Office personnel told us that two other RVs had also been vandalized, but the U-haul facility had not filed a police report. Apparently they did file a report after several vehicles were vandalized and an investigator came to view the video, but since the cameras were either not working or not focused on the open storage area, there was nothing to see. We did file a police report and, as instructed, contacted RepWest Insurance. We explained that the cameras at the facility did not even capture the area of these vehicles for the monitoring company or were not functioning and not providing secure storage. Over the course of several weeks, we dealt with the adjuster, AndreaGomez Olea. She was quite condescending and, of course, continued to deny any liability on the part of U-Haul in spite of U-haul's failures. We finally gave up with her after her final, impertinent message, and decided at that point we would find another means of storage for our RV. U-haul promotes these facilities as secure and safe, but we certainly found in a short time that not to be true. We would not recommend anyone storing a boat, RV, truck or any other vehicle at this facility.

Robert M.  |  Overall Experience 
Rating:
1.0

Gate never works my biggest issue. I got to found someone to let you in gate out of gate. very small parking lot for a big uhaul location alway Crowded going in-and-out of storage gate in parking lot. Frustrating situation I stayed less than a month

Delbert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Waylisha P.  |  First Impressions 
Rating:
5.0

Love the place would still b there if it weren’t for the price

Ivan B.  |  Overall Experience 
Rating:
3.0

Within a month of moving my belongings from another U Haul storage to this one in Cedar Hill. My rate changed in October from $99.00 to $114.95 a month at present, in a moment notice. Do not like being blindsided, when it comes to my finances.

Joe E.  |  First Impressions 
Rating:
1.0

The gentleman working the desk was very rude. Before even allowing us to see the storage space he was trying to convince us to go elsewhere. He kept telling us that it would be way too small. We were able to fit everything in the space. When returning the uhual he stated that he had logged out already and I would have to park the vehicle myself. It was 6:20 and they close at 7:00

Lucia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H.  |  Overall Experience 
Rating:
4.0

Just want to say thank you Jesus this place is awesome they did me just right everything I needed right on time and they are good business

Brandi L.  |  First Impressions 
Rating:
1.0

Poor experience. Always pest issues mice and snakes. No cleaning the pest up and would be in the hallways. Checking out took them over a month to do. Manager called me a sir via text I corrected him and stated I’m a ma’am and he still replied with sir! Very unprofessional. I will not recommend.

Ricole O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tania H.  |  First Impressions 
Rating:
2.0

The price I was quoted on the phone wasn’t the same price . After putting my stuff in there I come back & my key doesn’t open the lock. The sign says call for after hours help yet none answered the phone. Come back the next day & explain my key isn’t opening the storage. And instead of manager apologizing about the inconvenience tells me next time you will be charged a fee.why charge me a fee for something that’s out of my control? Horrible service.

LABARRAN W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maurice k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RODNEY H.  |  Overall Experience 
Rating:
5.0

The stff was great and the supervisor was awesome. They were very helpful and knowledgeable. Always courteous and friendly. I'm gonna recommend U haul of Cedar Hill..

Gregory W.  |  Overall Experience 
Rating:
5.0

I love the staff at this location, especially Miss Tia

CHRISTINA H.  |  First Impressions 
Rating:
5.0

Staff very helpful and friendly answered all my questions

Tony W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Queontyne H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kellie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter M.  |  First Impressions 
Rating:
4.0

Thank you!

Rhonda L.  |  Overall Experience 
Rating:
5.0

Customer service is great!!!

DAVID ISAIAH W.  |  First Impressions 
Rating:
3.0

They Hardly ever answer The Phone. There was Time that I was on Hold for 27min. Till I Decided to Hangup.

Juan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine W.  |  Online Move In 
Rating:
5.0

The only thing to wrong is that they never changed the contract to make it correct. My husbands name is BRIAN COLLINS...not David. :)

Angela and David C.  |  Overall Experience 
Rating:
4.0

The staff was very courteous and helpful whenever I went inside. The monthly cost was the only I found a different storage facility.

Jessica C.  |  Overall Experience 
Rating:
5.0

However, the employee leaving the end of the shift that day about my unit, had to stop helping customers because she was leaving for the day.

AL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela and David C.  |  First Impressions 
Rating:
5.0

Although it looked like the boxes hado some water damage everything was ok.

Pennyleila S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Wiley W.  |  Overall Experience 
Rating:
4.0

The access card kept malfunctioning, the staff was helpful and they fixed the issue over and over again, but what if it happens after hours when no-one is around? They said that they would provide me with a beeper instead, but didn't have any at the moment so they provided me with a code. And before you wonder, I did not have the access card near to a phone or other device, so no reason for it not to work.

Zandra S.  |  First Impressions 
Rating:
5.0

I had storage since December 2017. I had a large storage and there was some water damage but UHaul too care of that with my claim. I couldn’t take it all so I rented a smaller storage to keep the remainder until I could pick it up. Picked it up, no issues and checked out. It was a very positive experience for me. I saw personnel changes but the quality of service and friendliness never changed.

CHARLETHIA E.  |  Overall Experience 
Rating:
4.0

It was a great storage unit... well kept and the staff was professional.

ALFARID C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rashad R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roderick M.  |  Online Move In 
Rating:
3.0

Upon moving out of my unit on Saturday February 27, 2021, I was billed $124.00 that included a late fee. I did call the facility and was told that the $124.00 would be taken off.

Cedrick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

Staff was very helpful.

Shunda R.  |  Overall Experience 
Rating:
5.0

Friendly, courteous and helpful!!

JOE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diania s.  |  Overall Experience 
Rating:
5.0

Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.

Cassandra J.  |  First Impressions 
Rating:
5.0

Great Customer Service

Micheal E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arnica P.  |  Overall Experience 
Rating:
5.0

Thanks for your business and hospitality. May God bless y’all abundantly

rondelon d.  |  Overall Experience 
Rating:
2.0

charged me $15 late charge was cool but once you charged me another $15 for being more more then 10 days late and you can also charge me additional fees and/or lien on for less then 30 days is insane. I would recommend this facility to anyone.

Rodney B.  |  Overall Experience 
Rating:
5.0

Never had a problem and appreciated the staff!

jacqueline b.  |  Overall Experience 
Rating:
5.0

Great Customer service!

Micheal E.  |  First Impressions 
Rating:
5.0

I love uhaul

patricia b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delores B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nekal W.  |  Overall Experience 
Rating:
3.0

Having to get out of the car to swipe the access card is annoying and the limited hours the gate is open is inconvenient. I am aware that for an additional cost you can get a remote key but that’s more money going out the door. I switched to another location that has a drive up keypad and unlimited entry hours. The employees were nice.

Cindy W.  |  Overall Experience 
Rating:
4.0

I used this storage facility for nearly 4yrs. I was always well lit and clean. I didn't have issues with bugs and my items remained the same as well I storage them. The only issue I had was some of the workers were not wearing a mask inside the store.

Tiffani D.  |  Overall Experience 
Rating:
5.0

The staff is exceptional with customer service. They truly go above and beyond to satisfy and deliver.

Jorge G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOE L.  |  Overall Experience 
Rating:
3.0

When on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of $154.95 went to $167 and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.

Ben S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tony j.  |  Overall Experience 
Rating:
5.0

Very helpful!

bradford d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAMP WAGALOT K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jana F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica S.  |  Overall Experience 
Rating:
5.0

Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.

Russell W.  |  First Impressions 
Rating:
5.0

Very pleased with the service of U Haul Cedar Hill

GARY S.  |  Overall Experience 
Rating:
5.0

The guy who helped me cancel my storage was very nice and super quick! Sorry I don’t remember his name but he was great!

Victoria J.  |  Overall Experience 
Rating:
4.0

Service was quick and all employees were extremely friendly and helpful.

Angela S.  |  First Impressions 
Rating:
5.0

Thank you for helping my church and me with your storage facility.

drake w.  |  Overall Experience 
Rating:
1.0

I give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).

Dale B.  |  Overall Experience 
Rating:
5.0

Brandy is awesome.. Above and beyond. .. Service with a plus..

willie s.  |  Overall Experience 
Rating:
5.0

need a better way to get on and off the high way .not your problem I know

Johnny l.  |  Overall Experience 
Rating:
5.0

n/a

Surayyah F.  |  Overall Experience 
Rating:
4.0

I had a good experience with using the climate controlled storage for 4 years.

DENISE B.  |  Overall Experience 
Rating:
5.0

Great service

Paul N.  |  Overall Experience 
Rating:
1.0

The 1st week I used the storage my unite got flooded. They tried to repair leak in the ceiling but it leaked again. The requirement to file a claim is too complicated.

Eloluvette H.  |  Overall Experience 
Rating:
3.0

There was always a long wait at the counter no matter what day or time of day. Everything seemed to take so very long.

Becky H.  |  Overall Experience 
Rating:
1.0

Dropped my stuff broke my expensive china wear and didn’t deliver on time

Sarah A.  |  Overall Experience 
Rating:
5.0

The staff at 1050 KCK Way Cedar Hill Tx are very professional and knowledgeable.

Ebbie C.  |  Overall Experience 
Rating:
5.0

Wish i knew her name but she was friendly professional and was patient with us as we sorted out info. She took us to our 15’ truck. She got us on our way.

camroy d.  |  Overall Experience 
Rating:
4.0

Great experience, no problems.

Aaron H.  |  Overall Experience 
Rating:
1.0

The representative onsite (Shawn) I believe is his name was not helpful and the price I had been quoted orginally changed within a 24hr period. Did not rent a unit with the facility.

KRISTIAN C.  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful. Kristen gave me a tour of the different storage units a available. It took some time, though, to get the whole process finished. More time than i anticipated.

Becky H.  |  First Impressions 
Rating:
5.0

Aaron Crooked, your representative, was very considerate when I advised that the unit I was in was not suitable for my needs. He Stuck with me until my problem was resolved.

Jerry M.  |  Overall Experience 
Rating:
1.0

TOOO HIGH $ ALL OF YOUR U-HAUL Should have the same policy and information. We were charged an out rages sum $. Your store had different information.

BILLY STEPHEN C.  |  Overall Experience 
Rating:
4.0

When the ac gets permanently fixed it’ll be an excellent raiting. I used this facility for 5 years. Thank you for such wonderful service.

MARY E.  |  Overall Experience 
Rating:
1.0

You have been trying to locate my U-Box for a month. I call but get the run around. No one ever returns my call. I did a live chat & was treated poorly. Will someone PLEASE help me?

Felicia C.  |  Overall Experience 
Rating:
1.0

I found water in my unit multiple times an reported it to the staff each time an yet each time it rained water would leak into my unit. Brenden was useless. Rude an acts annoyed by anyone.

Scott M.  |  Overall Experience 
Rating:
1.0

There is an very bad Communication

Chris H.  |  Reservation 
Rating:
5.0

Satisfied

betty w.  |  Overall Experience 
Rating:
5.0

Great staff....all very friendly and personable. A pleasure to deal with.

Traci M.  |  Reservation 
Rating:
5.0

Great customer service and price.

demarcus r.  |  Reservation 
Rating:
2.0

Had y'all for 3 years charge a late fee after 3 days and another one after 10. I feel y'all rip people off. Falls prices go up every 6 months, what is this car insurance? I don't recommend them 2 any1

JEREMY H.  |  Overall Experience 
Rating:
1.0

We had our 2018 Airstream trailer stored at this facility for 8 days when it was extensively damaged and broken into. Facility is not secure enough to prevent this from happening again.

Tim S.  |  Overall Experience 
Rating:
4.0

We only needed the storage unit for a few months but it was exactly what we needed for the short perios

JEANNETTE S.  |  Overall Experience 
No reviews have been submitted for this location.

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