Customer Reviews for U-Haul Moving & Storage of Carson City

5,243 reviews

1498 E William   Carson City, NV 89701

(775) 882-6887

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(775) 882-6887

1498 E William
Carson City, NV 89701

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff were helpful and friendly

SUSAN CASTLE  |  First Impressions 
Rating:
4.0

Busy yard, good helpful crew, some times short handed. My utility trailer was a bit dirty as expected for this type of trailer.

MICHAEL MEENAN 
Rating:
5.0

Customer did not leave a comment.

Pamela Gilpin 
Rating:
4.0

Super friendly people. Listened to my list of complaints. Apologized for having a not so great experience.

Gary Clinton 
Rating:
5.0

I would not recommend the facility where we picked up.

Tina Muli  |  Overall Experience 
Rating:
5.0

Great attitude and work ethic.

Patrick Doran 
Rating:
4.0

Customer did not leave a comment.

Kenneth Palmer 
Rating:
5.0

Customer service/each person working we encountered were exceptional. Clearly know their jobs well and want to provide a positive experience! That said, it seemed like a lengthy check in process which was compounded by what seemed like a shortage of staff. The people there did amazing given the situation and I will definitely go to this location again!

Samuel Keller 
Rating:
3.0

Low tire pressure on rear right side, was also told by manger there would be no fee for a return in the evening.

Joseph Dettling 
Rating:
5.0

Yard worker was very helpful even though he was overworked, he still remained friendly and helpful. This U Haul store needs to hire more yard workers.

Randy Romero 
Rating:
5.0

Painless process!!

Donald Thomas II 
Rating:
5.0

Customer did not leave a comment.

Robert Keehne 
Rating:
5.0

My experience with U-Haul Moving & Storage of Carson city went smother than I have expected. The staff was very helpful and went above and beyond. Will definitely return if I need anything for a future return.

Kenneth Shannon 
Rating:
5.0

Hire more staff. Location is very busy on the day I picked up and returned

Richard ONeill_SeeNotes 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MEENAN 
Rating:
5.0

Very very satisfied with full UHaul experience. Prefer direct real human contact with local site. Realize their busy st times but its possible so VERY VERY MUCH THANKS FOR THAT. PREFER NO PRE AUTO PHONE SYSTEMS. KEEP ALL PREAMBLES SHORT WITH CHOICE OPTIONS UP GRONT if you insist on the MONSTER PHONE SYSTEM. DESPISE THEM. ESPECIALLY THE AUDIO RESPONSE ONLY ONES. WRITE CONGRESS WITH ME. GREAT EXPERIENCE OVERALL! THANKS UHAUL.

Rodney Mynatt 
Rating:
5.0

Customer did not leave a comment.

Melanie LaChapelle 
Rating:
5.0

Customer did not leave a comment.

dominic martinelli 
Rating:
4.0

Customer did not leave a comment.

lisa dodd 
Rating:
4.0

Customer did not leave a comment.

Scott Ibister 
Rating:
5.0

I had a young man, named Harley help me, he was very knowledgeable and professional.

DANI ANREAS 
Rating:
5.0

Customer did not leave a comment.

Tim Ford  |  Overall Experience 
Rating:
4.0

Other than maybe needing more staff, they were very friendly and helped us in a timely manner for being short staffed.

SHANNON LEE MCCUDDY 
Rating:
5.0

Everyone at the branch was extremely friendly and helpful. Could not be happier…. And I have managed a rental business, and really appreciated the staff.

Brian Clark 
Rating:
5.0

Customer did not leave a comment.

Tim Nishimura 
Rating:
5.0

Had a great experience. The 3 employees I dealt with were kind and managed to get me going quickly and easily on a very busy day. They did a great job juggling all of the customers and a very busy lot and I didn’t feel neglected at all. I was really impressed with the service.

James Gustafson 
Rating:
5.0

Everything was perfect! No improvement needed!

Teresa Shannon 
Rating:
5.0

Great job!

Matthew Philumalee 
Rating:
5.0

Excellent service, quick, and friendly.

Jeffrey Jacobs 
Rating:
3.0

Customer did not leave a comment.

DON HUBERT  |  Overall Experience 
Rating:
5.0

Excellent customer service from Jean and Annemarie. Huge selection of uhaul trailers and trucks. Easy in and out.

Scott McGill 
Rating:
5.0

Easy rental thanks

Carl Crotteau 
Rating:
5.0

the person who works at this location was very helpful ! He was able to solve an issue we were having on a very important trip.

Mike Moceri 
Rating:
5.0

Adam at the Carson City Highway 50 location was exceptionally helpful and polite during the return process. Having him there was way easier than doing it on the app or the website.

Cheyne Snyder 
Rating:
4.0

Customer did not leave a comment.

Gregory Baer 
Rating:
5.0

Great service all the way around! This is my go to location

Matthew Philumalee 
Rating:
5.0

The employee, Charlie, was super helpful and very friendly. Would recommend this location based off of the great customer service.

Lachmmie Coll-Gieg 
Rating:
4.0

Tires a bit bald

Joseph Dettling 
Rating:
5.0

The only comment i have is from the store we picked up from, you need to take a look. It is the dirtiest place ive seen, i would not put my name on it. Im serious, it is foul. This store is top notch.

Tina Muli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elliot Souza 
Rating:
5.0

Give incentives for repeat customers.

Linda Rhoades 
Rating:
2.0

Customer did not leave a comment.

Denisse Robles Diaz 
Rating:
4.0

Customer did not leave a comment.

Jose Lopez 
Rating:
5.0

fast service and very nice people

Rick Lopez 
Rating:
5.0

Moving is stressful as it is, emergency moving even more. The staff at this location did not add to the bad situation at all, in fact Harley and the rest of the team helped to remove some of the stress. I want to thank you guys sooo much, I see pizza in someone’s future as soon as things have settled for me. I have used CC U-Haul in the past and will continue to do so in the future.

Michael Colonna  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID CRAFT 
Rating:
5.0

Window had a crack in the vehicle Didn't effect the performance of the vehicle overall, but was questioned about it when i stopped at agriculture stop from NV to CA

Robert Rosas 
Rating:
5.0

They should have told me that the drop off location was not open and no key drop off on Sunday.it cost me an extra day of Rent on the truck

Linda Rhoades 
Rating:
5.0

Customer did not leave a comment.

Kenzie Tillitt  |  Overall Experience 
Rating:
5.0

The app, when used to return the rental, didn't work. It was buggy, had me start over half way through the process, and when I went to the website to try to complete the return I was informed I had no rentals active. It was a frustrating process.

Cheyne Snyder 
Rating:
5.0

Harley is always very helpful. Always smiling and pleasant.

Thomas Ross 
Rating:
5.0

Unfortunately my reservation for a 26’ truck and 6’x12’ trailer for South Lake Tahoe was changed by uhaul to Carson city. I was told SLT did not have supply due to unknown weather conditions. I understand why, however picking up in Carson city was an inconvenience and caused me additional out of pocket costs. I had to hire a driver to drive my car back to South Lake Tahoe. All in all it all worked out! Uhaul is the Best and their employees are willing to go the extra mile to make things work! Charlie & Jean in were amazing to deal with. Christy the scheduler was fabulous too. Overall this team took all the stress away and make sure I was taken care of quickly and go me on my way. For those reasons I highly recommend uhaul Carson City for your rental needs.

DEBRA CRUICKSHANK 
Rating:
5.0

Customer did not leave a comment.

EDWARD ARNOLD BARRINGTON 
Rating:
5.0

The service was great and the people very friendly and the prices were as quoted and reasonable

cecil buckles 
Rating:
5.0

Customer did not leave a comment.

deric fuller 
Rating:
5.0

The truck was very clean, and the employees were exceptionally kind and helpful.

Patricia Smith 
Rating:
4.0

Can’t add a thing. Good experience and good product.

Barbara Roberts 
Rating:
5.0

Customer did not leave a comment.

Lisa Biggin 
Rating:
5.0

Customer did not leave a comment.

Donald Bergstrom 
Rating:
5.0

Excellent employees!!!

Tara Geering 
Rating:
5.0

Customer did not leave a comment.

Jon Slusher  |  Overall Experience 
Rating:
5.0

Great job

Matthew Philumalee 
Rating:
4.0

make sure windshield is clean of sticky stuff and check wiper blades for performance.

Janet Howard 
Rating:
4.0

Customer service we received was outstanding.

Raylena Jara 
Rating:
5.0

I had to have the truck 4 hours over the return time, calling U-Haul customer service gave me the impression there would not be an additional charge for the additional time. At the return center I was charged the extra time, would have been helpful if the customer service representative I talked to would have explained this additional charge.

John Griffith SPEC-TRK 
Rating:
5.0

Customer did not leave a comment.

Cynthia Mirabal-Jones 
Rating:
5.0

Customer did not leave a comment.

Michael MCcollom 
Rating:
5.0

Thank you!

Daniel Grove 
Rating:
5.0

Customer did not leave a comment.

William Hoen 
Rating:
4.0

My seat belt was not working! Only was using the truck for 6 hours. But it was not safe.

joyanna miller 
Rating:
4.0

Customer did not leave a comment.

Cara Barnes 
Rating:
5.0

Customer did not leave a comment.

Robert Brewster 
Rating:
5.0

Customer did not leave a comment.

Lynette Ayala 
Rating:
5.0

Customer did not leave a comment.

JILL EBERLE 
Rating:
5.0

JP was very Courteous and Accommodating ! Thanks, Michael

Michael Garrison 
Rating:
5.0

The staff was friendly and helpful. Got us set up right away and on the road

DEVIN DALLYN 
Rating:
5.0

Derek C was very helpful and after a long day of moving it was much appreciated. Great job Derek.

Marcus Nichols 
Rating:
5.0

Customer did not leave a comment.

Cameron Scruggs 
Rating:
5.0

Customer did not leave a comment.

Cindy Sweeny 
Rating:
5.0

Customer did not leave a comment.

Sherry Best 
Rating:
5.0

Customer did not leave a comment.

Ben Lemalu 
Rating:
4.0

I wouldn't put all the packing boxes in front of the service desks. When you walk into the business all you see is packing materials and it feels like you walked into the warehouse area not a service area. Felt wrong.

Robin Bearden 
Rating:
5.0

Customer did not leave a comment.

Scott Ibister 
Rating:
5.0

Above and beyond customer service, friend and helpful even though they were closing/closed.

Melody Hall-Ramirez 
Rating:
5.0

Customer did not leave a comment.

wesley Neighbors 
Rating:
1.0

Stop playing 'fraudulent' games with the gas allotment portion of your services. To place a decal over the gas guage, obscuring and hiding the guage from the driver and then stating that you are receiving 5/8 of a tank of gas and you are expected to return the unit with exactly 5/8 of a tank. This is blatantly dishonest. How do we know that you mislead your customers? We drove exactly 63 miles in the truck. Prior to returning the truck we refilled with 4 gallons of gas to bring it to 5/8 at $14.00. You should calculate the milage and advise your customers of what milage to expect. We will be filing a complaint with the Nevada Consumer Fraud Division as we feel this gas guage deception is deliberate.

Nick Schram 
Rating:
5.0

My expectations were met and exceeded. All employees were helpful and professional.

Dana HILL 
Rating:
1.0

Very lousy customer service

keith pirl 
Rating:
5.0

Just keep on doing the same.

Ralf Carter 
Rating:
5.0

Great customer service

William Johnson 
Rating:
5.0

The trailer itself is so awesome. I will be in the market to find one just like it to purchase. Although the aluminum catch that holds 1 of the ramps broke off, I still loved the trailer. The guy at this store came out as I was pulling in and he could not be nicer. For that, I will be using Uhaul again. If I had the service like I did at pick up, I would be using a different company

Greg Barraclough 
Rating:
3.0

a credit for overfilling on gas

Bekka Come 
Rating:
3.0

A little slow customer service.

CHarles Du coing 
Rating:
5.0

Customer did not leave a comment.

Mike Vaught 
Rating:
5.0

Customer did not leave a comment.

William Johnson 
Rating:
5.0

Great service

CHANNING GILLARD 
Rating:
5.0

JP and his staff were wonderful, accommodating and always friendly. Thanks!

JOYCE BUCKINGHAM 
Rating:
5.0

Customer did not leave a comment.

Poy Sayavongs 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER IMHOLZ 
Rating:
3.0

Customer did not leave a comment.

MIRANDA PRESTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald Boger 
Rating:
5.0

JP and the african american gentleman were killing it. Hella people called in sick apparently and it was just the two of them. Quite busy and yet they maintained cool headed and efficient. Good job guys.

Jean Guillaume Genard 
Rating:
5.0

Great service. I think the gentleman’s name was Dereck. He was great! Turn in was very easy.

Anthony Armijo 
Rating:
5.0

Everything was great as in the past, thank you !

Guillermo Regales 
Rating:
5.0

Had a great experience installing a hitch for bike rack. Set up an appointment and it was confirmed by company the day before. Waited while work was completed - just under an hour. Very professional.

Lynn Haywood 
Rating:
5.0

These guys have been helping us with equipment throughout our move since October (it's January, now). I love how friendly they are and how they interact with you like a kind neighbor would. We've rented at least 4 trucks and at least 6 trailers and we always experience the same, consistent, attentive, friendly help - even on one of those blistering hot daze back this summer during pre-moving, and again today when it's absolutely freezing cold outside. I always try to bring them Starbucks or some kind of thank you to show our appreciation. For those times I don't have something on hand: thank you a million times to all of the crew here - you'll never know how much it meant (and continues to mean) to work with you guys during one of the most stressful times we've had in decades (moving is z.e.r.o. fun). Matt & Marla

Marla Galasso 
Rating:
5.0

Nice truck, easy to load. Great price.

Stephen Muldoon 
Rating:
5.0

Customer did not leave a comment.

Tobi Wallace 
Rating:
5.0

Customer did not leave a comment.

Gerald Harris  |  Overall Experience 
Rating:
5.0

Stay blessed and thank you so much 😊🙏🏽

Jim Robinson 
Rating:
5.0

I was promised a free months rent after I rented a 6'×12' U-Haul trailer in Poway, California. I arrived at the Carson City, Nevada. I arrived on the 3rd day at around 6:00 pm and the staff checked me right in, gave me a free lock and key for the unit after I was checked in, no charges, no questions asked, and I was given a: 24/7 access card, and I stayed 26 days and left the unit and headed on to; Caldwell, Idaho! The unit was clean, well lit, secure, and I never had any difficulty coming or going getting in or out of my unit even at 3:00 am in the morning moving out on the 22, of December! The staff was professional, very helpful, and most accommodating every time I needed anything, and gave me good instructions for dropping off my trailer after hours, and dumping off trash in their large dumpster, which I was given permission to use! All and all, I had an A-1 experience and stay with both the trailer use and rental, and with the free month's rent and usage of the U-Haul facility in Carson City, Nevada! And so far no additional charges, fees, or complications have been occurred! Also, this facility was beautiful, very large, full service, and stocked with a large variety of trucks, trailers, and tools to make your moving experience easy and hassle free, and thus far, they have kept their agreements of no further charges, or attempts to collect hidden charges! And the evening I arrived, they checked me in, no tricks, no charges, as promised! Well done U-Haul!***** AND: THANK YOU U-HAUL OF CARSON CITY, NEVADA...

STEVEN HALLOWELL  |  Overall Experience 
Rating:
5.0

Best part is when I locked my storage unit’s door open, instead of locked. They notified me within 24 hours, and let me know they did a walk by every day. Great job.

Will Philips  |  Overall Experience 
Rating:
2.0

You all gave us old raggedy truck I had to keep putting gas in it must need a tune up I moved from Nebraska to Nevada I didn’t appreciate the truck at all and even the windshield wipers didn’t work well we had a bad experience. I already paid 2083 dollars to rent truck if the truck isn’t working properly it should not be rented out .I wasn’t satisfied at all

MARILYN JACKSON  |  First Impressions 
Rating:
4.0

Very helpful staff made my move a lot easier.

Erik Williams  |  Overall Experience 
Rating:
1.0

They were friendly, courteous, got me checked in right away, and I was given a 24 hour pass to get my stuff unloaded which took me several hours, then they gave me instructions on how and where to leave the trailer that night in the yard, and all went well! The whole experience from the time and place where I rented the 6'×12' trailer in Poway, California, they were the best folks I have ever had the privilege too rent from, amazing, especially Mary, The manager, God bless them both! 🙏And the gentleman who set up my storage unit and checked me in, was a real professional, I thank him as well! Well done U-Haul! Steve H... ⭐⭐⭐⭐⭐!!!

STEVEN HALLOWELL  |  First Impressions 
Rating:
3.0

Everything was good business and staff wise. I would not recommend someone here solely based on how terrible the foundation is. It makes loading/unloading very difficult and if you had a trailer there is absolutely no way you could use this unit.

Danielle Arneson  |  Online Move In 
Rating:
5.0

Whenever I called or came into the facility everyone was very helpful and very nice thank you so much

Karin Smith  |  Overall Experience 
Rating:
5.0

Such a well run place. All the employees are kind and professional. They were so helpful.

Valarie West  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory Abrahamson  |  First Impressions 
Rating:
5.0

Staff is so nice and helpful. They are so professional and quick at getting things done. No guess work for here. I will tell everyone to do business with store. Great people work here. Thank you

Valarie West  |  First Impressions 
Rating:
4.0

I don’t think there should be additional after hours charge for those who work graveyard or different hours of the normal business day when I’m paying I should be able to get into my unit at any hour that’s convenient for me

Challena Bauman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terri Costa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret von Rumpf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia Conlon  |  Overall Experience 
Rating:
5.0

Helpful staff, friendly, accommodating!

Debbie Kinney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Testi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russel Marland  |  Overall Experience 
Rating:
5.0

JP and staff were phenomenal. The first thing I noticed is how they interact with each other. Everyone worked cohesively as team and were respectful. We needed a larger unit than originally planned and JP jumped into action. Very impressed. Happy I chose this Uhaul storage center.

Ashli Van Zant  |  First Impressions 
Rating:
2.0

There is a woman who works days at the Carson city office. She is rude! And not just with my work. She acts as if your customers owe her because she showed up for work. I don't know her name, she is maybe 5'4" dark shoulder length hair and works the opening shift but I will certainly be disappointed if nothing is done to curb the entitled attitude she has. The rest of your staff was very pleasant and professional. Because of her,I will not recommend your services

Sandra Nicholson  |  Overall Experience 
Rating:
5.0

Nice ‘employees

Rob Edminster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Rider  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mike Behnamnia  |  Overall Experience 
Rating:
5.0

To keep a very long story short and sweet: it’s been absolute insanity for the past two months trying to find housing and just the packing process itself is chaotic. So the fact that I could reserve my unit and my truck online at the same time for different days was amazing. Even when I had to change my truck pick up date it was one of the quickest things to get done, I just called and she was on it. The whole experience was great, all staff were incredibly helpful and kind. In all honesty, they gave us a really great start to our day and helped us feel not so stressed about moving this week

madisen scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody Salonius  |  Overall Experience 
Rating:
5.0

The staff was so courteous and friendly and helping me get a truck and a storage unit! Thank you so much it made my day really nice.

Karin Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Latendress  |  Overall Experience 
Rating:
2.0

The increase in rent, without fail every year.

Nicholas Aldridge  |  Overall Experience 
Rating:
5.0

The BEST 👌 👍

irina segura  |  Overall Experience 
Rating:
5.0

Just work with me. Thx JH.

June Hunter  |  First Impressions 
Rating:
5.0

Awesome service and awesome people

jesse joao  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

chelsee guerrero  |  First Impressions 
Rating:
3.0

The rodent repellent was not replaced . Many items were contaminated and had to be replaced by insurance and I feel insurance underpaid us. Before the mice came in and after repellent was replaced it was fine.

AUTUMN Perez  |  Overall Experience 
Rating:
5.0

Hi, my name is Annabelle and I rented 2 storage units on 10/14/22 and the gentleman who goes by the name of Rusty was pretty awesome and very friendly and has a funny personality. I really appreciated all of his help! Thanks Rusty! Your awesome 😎 with a side of 🤣 FUNNY!

Tyler Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lynn gavia  |  First Impressions 
Rating:
5.0

First time storage user and it was a very good experience at every level.

Patti Chari  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Barham  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ismael Hernandez  |  First Impressions 
Rating:
5.0

Sam was amazing and super patient as I was trying to do several things as she was setting things up.

Patti Chari  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Latendress  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARILYN FLAKE FISK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

suzanne bickel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MIRANDA PRESTON  |  First Impressions 
Rating:
5.0

Great people, good experience. Pleasant and professional, and ease to do business with, met all of my needs!

Charles Leupp  |  First Impressions 
Rating:
3.0

It was a great facility and the customer service was great the first time but after two round trip Uhaul rentals, I was told I would get two months free (one for each rental) and I didn’t. When I called. I was flatly told “no”. This was especially disheartening after a huge mixup at the Bakersfield Uhaul that left us with no blankets or packaging supplies after I had ordered them ahead of time. Due to time constraints and having to move without, so much of my furniture got damaged and we had to make two- two day trips. The promise of free rent for two months was some sort of positive and then it was rejected so quickly and coldly.

Kimm Bullard  |  Overall Experience 
Rating:
3.0

Staff helping me was slow, seemed inexperienced and doesn't know meaning of friendly or polite. NEVER going back here after I remove my bike in 2 weeks. I'll find somewhere else to store it. EXTREMELY DISAPPOINTED in U-Haul.

Monya Churchill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FAWN DIANNE LEWIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Jackson  |  Overall Experience 
Rating:
5.0

Sam and the entire team were beyond helpful! I even needed to add 24/7 access to the unit and arrived literally 7:01pm and they still helped me. I couldn’t appreciate a more awesome team and staff!

Adriana WALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Calnon  |  Overall Experience 
Rating:
5.0

An excellent experience all the way around. Convenient located very clean lots of supplies storage and rental trucks in the same location easy to set up online. The people in the store we're all extremely helpful and polite.

Lisa Calnon  |  First Impressions 
Rating:
5.0

Thank you for the 12+ years of hassle free storage do you guys did a great job thank you very much👍😎

TODD HANN  |  Overall Experience 
Rating:
5.0

FYI... The roll up door ..(gasket on bottom of door)#1080 in Carson city ,nv.. does not go all the way to the cement floor for a seal... Other then that ... Great place ,Great employee's!!

Eugene Griffin  |  Overall Experience 
Rating:
1.0

If you want all your stuff to be stolen then used U-Haul 26 other units got their stuff stolen and uhaul didn’t care.

Eric Tolman  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating staff.

Nick Annunziata  |  First Impressions 
Rating:
5.0

Very helpful service. Everyone was very nice. Place was clean. Would recommend to other. Thank you.

NORMA LIZBETH BUENROSTRO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Craig Shaffer  |  First Impressions 
Rating:
2.0

I was able to reserve a 10x10 storage unit online. When I got to the facility I was told that just because the system let me make a reservation did not mean they had one available. I was actually 5th in line for a unit that size. This left me scrambling to find a suitably sized storage unit on the day of the move. Make sure you go to the facility and see if they actually have what you reserved.

GARY DOUGLAS PULSIPHER  |  First Impressions 
Rating:
1.0

When we first rented our storage unit we put the wrong lock on it. They put their own lock on it and locked us out of our unit. Also when we went into our unit I had 17 containers that were plastic and labeled someone went through all of my containers they pushed our refrigerator to the side which was brand new and the scratch was put on the side of the refrigerator. Because we purchased a new condo after selling our home and had to sell our remainder appliances. When we ended up selling our items out of our unit there was extreme amount of mouse droppings in our unit. And also when we rented the unit it was not cleaned out. During the process our unit went up in cost due to maintenance seeing and also extermination. Which when we were at the unit up and down the aisle there was a bunch of screws nails and bolts that we literally had to pick up and push aside so we wouldn’t get one in our tire of our vehicle. The gates are left open on the far side when some construction work was going on which was totally inappropriate because we felt like our unit wasn’t safe. What is the purpose of having a key card to get in when anyone can get it. I would not suggest this Uhaul as customer service there was advised of the situation with our unit and we were disregarded not only by the employees but also by management

Tina Norrup  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia Verdugo  |  First Impressions 
Rating:
5.0

thank you

Terri Garcia  |  Overall Experience 
Rating:
3.0

Brenda is the best employee there she deserves a raise she's always so kind and helpful I appreciated her help and patience.

KATHLEEN SCOTT  |  Overall Experience 
Rating:
3.0

I'm unhappy that I was not prorated, Uhaul's policy on that is wrong, and water and dirt got into the unit.

Amber Davies  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lydia steeves  |  First Impressions 
Rating:
3.0

I am quite upset that your companys discontinued the auto outdoor parking 🤪 your price was fair and it’s convenient so not happy I had to give up my spot to a place that’s much farther to go to and costs more money as well. Why would UHaul give up revenue and not use the land there for additional business? So not pleased about that my car is worth over 50,000 and it was comforting to drive by and see it daily.

Brentwood Bergmann  |  Overall Experience 
Rating:
5.0

Ruben was professional and personable. Great customer service!

ROSEMARY LUQUE  |  First Impressions 
Rating:
5.0

Very helpful and courteous

SAM MALIZIA  |  Overall Experience 
Rating:
4.0

Yes very quick convenient clean everything except for loading into the storage unit there’s a big cement lip and you can’t go over it with a dolly

SHANNON S BROWN  |  First Impressions 
Rating:
5.0

Thank You Christy Holcomb

Mike Behnamnia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FAWN DIANNE LEWIS  |  First Impressions 
Rating:
4.0

At times, when I needed to contact the staff, it was difficult to reach them by telephone… However, when I did reach him, they were helpful and friendly, very considerate of my situation.

Lee Ann Keever  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike Behnamnia  |  First Impressions 
Rating:
4.0

Extremely helpful and polite. Gave instructions clearly. Nice to have people who don’t make the move harder than it already is.

KRISTI ANNE MCATEER  |  First Impressions 
Rating:
5.0

Very nice staff. Even though it is always very busy the staff are always very friendly and helpful.

jesse joao  |  First Impressions 
Rating:
5.0

Great staff !

Mike Behnamnia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darice Padilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra sladek  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIKA ELLIS  |  Overall Experience 
Rating:
3.0

Units are too expensive for the sizes and we had a hard time getting in snd out of our storage with trash and old broken down cars back there, does not look well maintained need to remove trash snd cars with flat tires😔

vickie arnone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy-Lynn McClean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darice Padilla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Gentile  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan Gaudette  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Corey Cluckey  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alberto Vazquez  |  First Impressions 
Rating:
5.0

A bit spendy compared to other local options. But no complaints.

William Peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Basak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES CHRISTIAN SHIRK  |  Overall Experience 
Rating:
5.0

your staff was great

JAMES CHRISTIAN SHIRK  |  First Impressions 
Rating:
5.0

Friendly, honest and straightforward. Fast and convenient.

Andrew Britt  |  First Impressions 
Rating:
4.0

It might be hard to believe that there was a glitch with the internet when I got there they had none of My information so we started from scratch

Daniel Lambert  |  Online Move In 
Rating:
5.0

Collin and Joseph were the most helpful gentlemen with my move out. So courteous and patient with me. Great guys with awesome sense of humor too!! Thank you for a splendid storage stay. Xoxo A

Ana Wall  |  Overall Experience 
Rating:
5.0

I would like to thank Christy Holcomb for great customer service .

Mike Behnamnia  |  Overall Experience 
Rating:
1.0

Every month always a problem and my account being double charged and then I paid for 2 months at once and got a notice my payment was late and tried to charge me late fees!! Uhaul is a mess!

Maura Long  |  Overall Experience 
Rating:
5.0

You have a Great team there. Keep up their good work.

Russell Marland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Lovelady  |  First Impressions 
Rating:
5.0

They were very helpful.

suzi sanchez  |  First Impressions 
Rating:
1.0

Christie has no customer service, you do not ever tell a customer you did them a favor and then call their phone with a attitude and not properly introduce yourself over the phone. She needs to take a customer service class and a phone etiquette class. We had went to corporate about her rudeness

thomas johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan Walrod  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Patton  |  Online Move In 
Rating:
4.0

We got off to a rocky start, but it quickly got better once we got the communication established. Very nice and helpful staff.

leesa murray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael flanagan  |  Overall Experience 
Rating:
3.0

Everything was great except when I went to return the truck the guy named Kris was very rude.. this is not the first time he has been like this!!!

Melissa Westmoreland  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shane charley  |  Overall Experience 
Rating:
2.0

I had to wait for 40 minutes every time I had to go in and the guy was super rude on the phone when I called.

jeffery hunt  |  Overall Experience 
Rating:
3.0

I found it off-putting, that I was given an access card for accessIng the roll-down storage units within a fenced-in area; but could only access the storage units during business hours! The map and paperwork stated the site was accessible from 8:00 AM to 10:00 PM, which was not true and was incorrect! I consequently made a wasted, 80-mile round trip to the storage unit...wasting 3 hours of my valuable time, to load a trailer (a UHaul trailer no less), drive there, and not get access. To make matters worse, the signage at the property had the phone number listed of a previous manager (who was quite polite!), and she gave me the number to the new General Manager, who was not happy to be getting a call after hours. Seemed dismissive of my frustrations. This was a verbal communication blunder upon getting the unit, and a printed error problem on both the maps, and the signage at the electronic gate (on the fence). The only good result of this, was that the assistant manager was able to provide a remedy to my displeasure.

Michael Vincent  |  Overall Experience 
Rating:
5.0

The general manager at the Williams location took his time and explained everything for bothe the storage and renting of truck.

Shirley Myers  |  Overall Experience 
Rating:
5.0

Got in and got out quickly, effectively and efficiently!

Ana Wall  |  First Impressions 
Rating:
1.0

The facility is nice however the service is poor and unprofessional. While waiting in line employees are on the phone arguing with customers and swearing after they hang up with them. We encountered this on multiple occasions.

James Reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Vincent  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim Sakoda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie Beechner  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

robert beeler  |  First Impressions 
Rating:
4.0

The general manager at the East William road facility was extremely helpful ion move in. This was an emergergency move in and she was wonderful!

Jacqueline Coffing  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jerron pierson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail Jonte  |  Overall Experience 
Rating:
5.0

The manager was amazing and very professional. It was a great experience!

vickie arnone  |  First Impressions 
Rating:
5.0

Great place, great staff!

Jeffrey Tuttrup  |  Overall Experience 
Rating:
5.0

Everything was great the staff was great

Trisha Clark  |  First Impressions 
Rating:
5.0

The only annoyance was the gate access system. I had two different storage units. Each time, the access did not work at first. The staff said it sometimes takes 5-10 minutes to provision. That is ridiculous and should be remedied. Other than that, the experience was great. The staff were very helpful. The manager, Killian, was excellent and professional.

David Mason  |  Overall Experience 
Rating:
1.0

Are you kidding? We were assured we reserved a storage space and when we showed up NONE WERE AVAILABLE! All packed up and no where to go. Your call center is the shits.

JANET BROCK  |  First Impressions 
Rating:
5.0

Killian was great!!!

THOMAS LAURIENTE  |  Overall Experience 
Rating:
5.0

Great company! There when you need them.

kevin moore  |  Overall Experience 
Rating:
5.0

Craig was was very helpful and fast.

Jeffrey Tuttrup  |  First Impressions 
Rating:
5.0

Your manager dont remember her name gets it done thank you.

henry poehlman  |  Overall Experience 
Rating:
5.0

Needed to make a truck size change, Uhaul was able to find appropriate one quickly to make move schedule on time. The storage facility is nice to have in case move in is delayed.

Jim Sakoda  |  First Impressions 
Rating:
1.0

The fact your online profile doesn’t matter when it comes to updating payment options. You want the person to come in and deal with a staff who is so unprofessional and clueless, truly the worst.

Michael Cotta  |  Overall Experience 
Rating:
1.0

This is absolutely the WORST U-Haul store I’ve ever run across. I’ve been a U-Haul customer for decades, across multiple states.. and yeah, most disorganized, rude, dirty employees ever.

Hilary Guinn  |  Overall Experience 
Rating:
5.0

The staff was great and we found the entire process of getting a storage unit to be a very smooth one. Access was also very convenient and the facility appears to be very clean and well maintained.

Teresa Caldwell  |  First Impressions 
Rating:
5.0

Killian and Craig were both very helpful and caring. Overall a very good experience.

THOMAS LAURIENTE  |  First Impressions 
Rating:
2.0

It was kind of maddening that the storage terminals had such bad communication that my husband and I got locked inside...

Hilary Guinn  |  First Impressions 
Rating:
3.0

We had to drive an extra 30 miles from our preferred location in Reno to a storage unit in Carson City wait 90 minutes to get the unit due to not enough staff, & truck drop off 90 min. late.

Cynthia Barbera  |  First Impressions 
Rating:
2.0

I rented a space to store a vehicle. I only had the space for 4 days when we decided to take the vehicle to a repair shop. I am very disappointed that U-Haul doesn't refund any part of the rent.

Jan Fortini  |  Overall Experience 
Rating:
5.0

Everything was taken care of properly.

Michael Garcia  |  First Impressions 
Rating:
5.0

Overall experience was very good!

BOB BLOCK  |  Overall Experience 
Rating:
3.0

Average rating is for poor customer service. Staff in the store does not return phone calls and the answering service is the absolute worst. It took several calls over 2 weeks to cancel contract.

Anthony Dimercurio  |  Overall Experience 
Rating:
1.0

when we rented a U-Haul trailer we were told that we could get one month free storage when we got to our location. We were not allowed 1 month free rent have a storage unit.

John Navaira  |  Overall Experience 
Rating:
3.0

I am not happy with the storage part. I let staff know when I moved out and yet I was continually asked to pay the storage for 6 months after that.

MICHELLE CREECH  |  Overall Experience 
Rating:
1.0

The staff and managers were terrible.They wouldn’t work with me to get access to my pods past 4pm and then left them outside, uncovered for 3 days. Mice got in a some point. Terrible customer service.

Noya Gilmore  |  Overall Experience 
Rating:
3.0

My overall U-Box experience has been very poor from A to B. The icing on the cake was this location loading my U-Box BACKWARDS on the trailer. Truly next-level incompetence.

Helen Kalla  |  Overall Experience 
Rating:
5.0

Thank you!

Jody May  |  Overall Experience 
Rating:
5.0

Steven and the other staff here were amazing. I had a predicament that isn’t a usual everyday problem and they helped reduce the stress all together. I appreciate their help so much.

MEGAN PISTORESI  |  First Impressions 
Rating:
5.0

you all are awesome, thank you

Brinda Schloss  |  Overall Experience 
Rating:
5.0

Killian was reemarkable. We had so many problems with the 800 Customer Service people. When we arrived in Carson City she took on the problems created by them & made it right.The staff there is great

TERRI HERNIAK  |  Overall Experience 
Rating:
5.0

Great kids

bobby brymer  |  Reservation 
Rating:
1.0

You didn't have reservation You didn't want to honor the free month for truck rental Staff was rude

Scott Todt  |  Reservation 
Rating:
5.0

Very well maintained, easy access and very knowledgeable and helpful staff. Would highly recommend this facility.

JANET JEFFERSON  |  Overall Experience 
Rating:
5.0

Very nice and Professional. Sheila, I think this is her name in the office was wonderful. Thank you again.

mike conaster  |  Overall Experience 
Rating:
2.0

GM Stephen was rude and threatening due to errors made by uhaul not us.

Brett Hughes  |  Reservation 
Rating:
5.0

I always use U-haul

SHIRLEY MYERS  |  Overall Experience 
Rating:
2.0

The staff are not well supervised. Felt like a hangout for people than a job.

Jim Wright  |  Overall Experience 
Rating:
3.0

The Facility was fine but I don’t understand why my u-boxes could not be shipped to Reno. It’s not the facilities issue. It’s U-Haul logistics that was troubling.

Thomas Matsumoto  |  Overall Experience 
Rating:
1.0

The wait time to turn in the truck was over an hour. The storage unit we had ordered and confirmed via telephone was not available, and the manager insisted we pay more to have two smaller units.

january riddle  |  Reservation 
Rating:
5.0

Very busy but efficient. I no longer need storage. Thought I had called and cancelled.

SUSAN KRAFT  |  Reservation 
Rating:
5.0

No issues.

ALEX BUFORD  |  Overall Experience 
Rating:
3.0

The desk person was unprofessional, sucking on a bottle of coke mid-conversation with customers. Couldn't get up to help another customer find something; we assisted the customer. She pointed.

Chris Arnett  |  Overall Experience 
Rating:
1.0

My comments are too many to list here. I have filed an official complaint with Corporate in the form of a physical letter as well as an email to Customer Support.

DARRYL ALLEN  |  Overall Experience 
Rating:
5.0

Staff was very helpful and professional.

Kimberlee Burciaga  |  Overall Experience 
Rating:
5.0

Entire staff is always so pleasant! Thank you for all of your help.

Ashley Moss  |  Overall Experience 
Rating:
5.0

Killiam (Asst. Manager) went above and beyond to get our issues resolved, she is great. Unfortunately The Rancho Dominquez CA location has still not resolved our issues.

Linda Menke  |  Overall Experience 
Rating:
2.0

The payment was never taken off credit card like soppose to every month.making payment late and you locking me out every time..staff rude and lacking in customer skills.always waiting over 30 min..

Jason Brown  |  Overall Experience 
Rating:
4.0

The policy that prevents forklift use after 4:00 is inconvenient.

Noah Rothe  |  Overall Experience 
Rating:
5.0

None

Rafeal Bocanegra  |  Overall Experience 
No reviews have been submitted for this location.

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