Customer Reviews for U-Haul Moving & Storage of Boise

8,754 reviews

1121 N Orchard St   Boise, ID 83706
(S Of Fairview Av, Across the road from Golden Star)

(208) 377-3040

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(208) 377-3040

1121 N Orchard St
Boise, ID 83706
(S Of Fairview Av, Across the road from Golden Star)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Around Half of our trip I noticed the left lights in the tow dolly wasn't working. I called ad a road service man came and said the the light was riveted in and couldn't be repaired b needed to be replaced. He then had to reconnect the tire straps because he said they were done so badly I was lucky the car in tow didn't come loose from the dolly. Until the Orchard, Boise Uhaul I had a lot of confidence in your service but that is less now. Add to that the Ocala Fla. wouldn't credit me for the delay it caused and charged me for 2 extra days. Not happy today.

Robert Rainer 
Rating:
5.0

Customer did not leave a comment.

Mahboob shah Ahmadzai 
Rating:
5.0

The person who checked me in was professional, courteous and friendly.

Richard Anglin 
Rating:
5.0

Amber and her team were quick and ready to help me with my questions and reservation. She did an awesome job multitasking with all the customers while I was there.

joshua Huffman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger Allen DuVall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pat Holthaus 
Rating:
5.0

Vsry professionL staff. My personLtruck was safe at location while i loaded uhaul over night. HVe rented many times before at this locTion. Never disaPpoints.

THOMAS JOHNSON 
Rating:
5.0

Great

Roger Allen DuVall 
Rating:
5.0

Customer did not leave a comment.

Julia Joy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Ruff 
Rating:
4.0

Customer did not leave a comment.

Kendall DeGooyer 
Rating:
5.0

Fast service

tom king 
Rating:
5.0

Customer did not leave a comment.

Barbara Murray 
Rating:
4.0

Customer did not leave a comment.

Roza Pond 
Rating:
4.0

Customer did not leave a comment.

Richard Myrick 
Rating:
2.0

When I returned the equipment I parked where the signs tell you to park when returning equipment. I waited in my vehicle for approximately 7-10 mins for someone to help, the sign states that you should stay in your vehicle. After waiting I walked inside to get help and was told someone would be out shortly so I returned to my vehicle and waited. Someone showed up and asked what I needed and I told them I’m returning the trailer, he walked away and headed to the trailer. He shows back up after what I assume was him inspecting the trailer to tell me he needs to collect for the rental. I told him it was paid when it was picked up and the card was charged, he said “I don’t know about that but this(showing me his phone) says he needs to collect for it, told him again it’s been paid for and went to find the receipt and he told me I need to go inside to handle this. I go inside to speak with the lady and told her what he told be and she tells me that what he was telling me means he needs to collect the rental information on his phone and that he didn’t mean he needed me to pay. I told her that’s isn’t what he said and he sent me in to talk to her and she gets annoyed and tries to exit to me again and I advised her I understand what you’re saying but he’s lost and doesn’t know. She become more annoyed as I walked away with her repeating to me that he didn’t actually mean collect payment, I told her at that point I understand, he does not and needs someone to tell him how to “collect” whatever he is asking for. I got back to my vehicle and the trailer was removed and the guy was laughing and wouldn’t say anything or answer me so I told him to learn his job better and left.

JD Dietrich 
Rating:
5.0

Customer did not leave a comment.

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

Winsor Brown 
Rating:
5.0

Customer did not leave a comment.

David fisher 
Rating:
5.0

Customer did not leave a comment.

fernando bolanos 
Rating:
4.0

Customer did not leave a comment.

Brian Brooks 
Rating:
5.0

Great fast service Joshua was outstanding at the orchard St location.

JOHN CHILDERS 
Rating:
4.0

Quick and efficient.

Christopher Hansen 
Rating:
1.0

Your manager don’t need to be rude and nasty with the customer like she better then they are

Jami Statzel 
Rating:
5.0

Customer did not leave a comment.

Austin Yearout 
Rating:
5.0

Inform customers in person how the online reservation system works, or verify that they understand how it works, when they arrive to pick up their truck/trailer. An employee hooked up my trailer I reserved online, then said, “You’re good to go.” AFTER I returned home, I saw an email from the system that told me I needed to verify I had the correct trailer (via license plate) and that its condition was satisfactory. But it wouldn’t accept my responses because the gps told the system I was no longer at the U-Haul pickup location. So I then had to drive back there to submit my information. I don’t live too far away, so it was a mild inconvenience. But it was an inconvenience, nevertheless.

Michael McAuliffe 
Rating:
5.0

The van I rented worked well for my move. The van was easy to drive and gave me plenty of room.

Kelly Pointer 
Rating:
4.0

I wish they could handle the photos at drop off when using the mobile check in.

Erin Poppenga 
Rating:
5.0

Customer did not leave a comment.

Brad Purdy 
Rating:
5.0

Check-in was quick and employees were friendly and helpful! The windshield on the truck we rented was iced up, but by the time I’d gone to get a scraper, it had been cleared quickly by a UHaul employee with a can of spray. Truck return was an efficient, no-hassle process even though employees had several vehicles being returned at the same time. They kept a courteous manner and organized their customers well. We left smiling and grateful for the ease of using UHaul trucks that day!

Kathryn Nesbitt 
Rating:
4.0

Customer did not leave a comment.

CHARLES HOBBS 
Rating:
5.0

Love this location! I rent here a couple times a year. Very professional and efficient.

Lisa Rae Copenspire-Ross 
Rating:
5.0

Customer did not leave a comment.

Mark Hibbard 
Rating:
5.0

awesome staff, I would use them again.

Antonio Lorenz  |  Overall Experience 
Rating:
2.0

Staff needed more training and knowledge of equipment. He hooked up the chains for my trailer with the slack dragging. He was staring at his phone while I was backing up to the trailer. No help to line up to the hitch. When I dropped off the trailer they didn’t check it in so I had to go back and let them know I dropped it off two days before. Overall not a smooth process.

michael richardson 
Rating:
5.0

Customer did not leave a comment.

Melinda Gardinier 
Rating:
5.0

Customer did not leave a comment.

John Mabe 
Rating:
4.0

Customer did not leave a comment.

Dave Paris 
Rating:
5.0

Customer did not leave a comment.

Mark Lamb 
Rating:
5.0

Customer did not leave a comment.

Caroline Sobota 
Rating:
5.0

Customer did not leave a comment.

Jamie Eshom  |  Overall Experience 
Rating:
5.0

The price. Renting a $19.95 truck for the day and having the bill come out to $88.00 is shocking and way to much. The price makes this an unrealistic option for an occasional need of the use of truck.

Cindi Brennan 
Rating:
5.0

Customer did not leave a comment.

CAROLYN BURK 
Rating:
4.0

I had a trailer brake installed. Eric was very friendly and did a good job. We had to reschedule first appointment because they had the wrong brake. Eric ordered the correct one and we scheduled again. Not sure who he answers to, however that person was very rude. When the office lady let him know I was in the lobby, he told her I could just wait or come back in 20 minutes. Apparently being 5 minutes early for my appointment was a problem for him.

Dianne Keep 
Rating:
5.0

Customer did not leave a comment.

ROXANA HAUG 
Rating:
5.0

Fantastic! Especially during a very stressful day. Amber helped me and she was fantastic. The facilities and the truck rental process was easy, quick and everyone was helpful. Amber showed me around and helped make a really tough day a bit easier ❤️ Thank you!

Stephanie Sabin 
Rating:
5.0

Customer did not leave a comment.

Randall Fischer  |  Overall Experience 
Rating:
4.0

Make sure that oil is changed in all vehicles before sending them out

Virginia Geary 
Rating:
5.0

Customer did not leave a comment.

Brian Fuller 
Rating:
5.0

Customer did not leave a comment.

Carlos Franco 
Rating:
5.0

Customer did not leave a comment.

Mason Larsen 
Rating:
5.0

Customer did not leave a comment.

David Heath 
Rating:
4.0

Customer did not leave a comment.

Daniel Cabrera-snyderman 
Rating:
3.0

Rainy morning! Did not use shelter for hookup site. Passenger strap was off at first stop. By Albuquerque passenger front tire had blown. Date of other tire was 12/22.. Rear tires were 44/22. That delayed us. We were not happy. But luckily vehicle was not thrown off trailer. Front tires replaced with new in Albuquerque after dark. Too late to travel for us. Possibly, if newer tires were in front with the load we would have avoided the blowout. When you pay this much for a rental, there are expectations. NOT GOOD!

Michael Hebert 
Rating:
5.0

Customer did not leave a comment.

Wesley Riener 
Rating:
5.0

Very profeshional and helpfull.

THOMAS JOHNSON 
Rating:
5.0

Nothing! Very professional! Quick!

Patricia Turpyn 
Rating:
5.0

Really nothing it was a simple and easy process

Ronald Glazier 
Rating:
4.0

Customer did not leave a comment.

Paul Deveaux 
Rating:
4.0

The entrance and exit seemed a bit confusing to me anyway. Everyone I spoke with was helpful. I had a good experience overall.

KATHLEEN MARQUART 
Rating:
5.0

The ramp had been damaged by a previous renter which caused me to crawl under the truck to lift the ramp over a cross member to remove and install the ramp. The staff was very receptive and the problem and credited me to compensate for the issue.. Thank you!

Lloyd Hooker 
Rating:
5.0

Let customers know that the towing option is on by default and to turn it off each time the truck is started if they are not towing anything.

Matthew Huffaker 
Rating:
4.0

Customer did not leave a comment.

David Nielsen 
Rating:
5.0

Friendly staff and great service - the perfect combo!

Ed Schultz 
Rating:
5.0

Customer did not leave a comment.

Chrysse Rice 
Rating:
5.0

Staff was friendly and professional

Toni Castiglione 
Rating:
5.0

Customer did not leave a comment.

WAYNE EVERITT 
Rating:
5.0

I was nervous as this was the first time I had to rent a U-Haul but everyone was very friendly and the check in and out process was very smooth!

Taylor Stukey 
Rating:
5.0

Customer did not leave a comment.

Antonio Lorenz  |  First Impressions 
Rating:
3.0

No complaints.

Robbyn Niebergall 
Rating:
5.0

Customer did not leave a comment.

DENESE MCKINNON  |  Overall Experience 
Rating:
5.0

The latch on my trailer was not working well. Should test out before offering to customer

Reginald Swensen 
Rating:
5.0

The lady at the front counter was excellent well informed and knew the prices.

Ray Kaufman 
Rating:
5.0

Customer did not leave a comment.

Timothy Brueckner 
Rating:
3.0

Having to wait in the cold when no other customers were there was poor customer service.

Dennis Leland 
Rating:
4.0

Customer did not leave a comment.

Michael Holmes 
Rating:
4.0

It was a busy day for this location. Thankfully the person who checked me in showed great leadership, made sound decisions to expedite the traffic and made the process smooth.

KENNETH CARROLL 
Rating:
5.0

Customer did not leave a comment.

William Kravetz 
Rating:
5.0

Customer did not leave a comment.

kim garcia  |  Overall Experience 
Rating:
2.0

Have employees acknowledge when you come in? Be friendly, kind with a smile on their face

Cynthia Bade 
Rating:
5.0

Customer did not leave a comment.

Alexander Widgren 
Rating:
5.0

This location is nice. The staff were professional and friendly and I would use this location again and recommend them to anyone. Thank you!

Tonya Caward 
Rating:
5.0

Customer did not leave a comment.

Kevin Omalley 
Rating:
3.0

Customer did not leave a comment.

Cody Anderson 
Rating:
3.0

Customer did not leave a comment.

JOSHUA DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

craig woodward 
Rating:
5.0

Customer did not leave a comment.

adam Katseanes 
Rating:
5.0

U-Haul is extremely overpriced. $1/mile is excessive in addition to the cost of renting the U-Haul. It’s not “$40” like they advertise, it’s much more just to rent, not including the mileage fee. After fees it was $300 when I anticipated $150. More than double. Just for unnecessary fees. The mileage fee is very greedy because they already get to claim depreciation on their taxes. At this point they’re double-dipping and being greedy.

RACHEL DANNER 
Rating:
5.0

Very nice, helpful and friendly customer service

Marissa Diaz 
Rating:
5.0

Cant think of anything to improve on. It was a very smooth transaction.

Handy Hambrick 
Rating:
5.0

Customer did not leave a comment.

Richard Beyer 
Rating:
4.0

Customer did not leave a comment.

Cara Barnes 
Rating:
3.0

the lady helping the cust in front of me was rather rude i will not be going back it was chaos and out of control

tylana meadows 
Rating:
5.0

Customer did not leave a comment.

Jeremy Gibson  |  First Impressions 
Rating:
5.0

Nothing great job

irma maldonado 
Rating:
5.0

Customer did not leave a comment.

Abbey Kramer 
Rating:
5.0

Customer did not leave a comment.

Jeremy Gibson 
Rating:
4.0

Staff was friendly and helpful, and the equipment I reserved was made available. Returning was easy, and the staff didn't miss a beat, I even got a refund for early return. Would happily seek these guys out again for future needs of this sort.

Shane Stephens 
Rating:
2.0

We were helped by a lovely woman named Terri who checked us in. The gentleman who helped us load the trailer onto our truck was also helpful. However, the parking lot was completely chaotic and it was very unclear where to check in and who to talk to. Despite filling out a pre check in, it took us 30 minutes to get our trailer which cut into our rental time. When we returned the trailer, we asked an employee where to put the furniture dollie and rugs we rented. The man was completely unhelpful and said to read our contract rather than tell us simply where to drop off. Another customer had incorrectly parked their truck and trailer so we were forced to leave our trailer in the incorrect location. Again, the employee on site would not tell us where an alternative correct location to leave it would be. I would not visit this location again as it was stressful both to pick up and drop off.

Margaret Mattinson 
Rating:
5.0

Customer did not leave a comment.

Ryan Jenson 
Rating:
1.0

I was told that I would receive my $50 reimbursement since the place I ordered from didn't have the type of truck available when I called it to check in. They assured me it would arrive as a charge back to my card within 4 business days. 1 MONTH LATER AND STILL NOTHING! All lies from Uhaul, most made face to face to me from the lazy rep at the counter who refusedto verifyi was set up for my $50 refund for not havingmy reservation. I expect my refund, and would be happy to gather enough people for a class action if this is not escalated, as I am sure based on my experience this I a common occurrence. I am also willing to take down/rescind my 1 star review and stance of litigation if this is taken care of, because unlike uhaul, I follow through with my word.

Dustin Schepps 
Rating:
5.0

Customer did not leave a comment.

Coleton Kelleher 
Rating:
5.0

I mentioned a small maintenance issue at drop off. The U-haul employee said he appreciated the feedback and would get it taken care of.

robert LAWTON 
Rating:
5.0

Employees were very friendly and helpful

Jerimiah Irelan 
Rating:
5.0

Customer did not leave a comment.

Donavan Fitch 
Rating:
3.0

I still don't see the receipt that was supposedly emailed to me. Just a receipt, not a link or an app.

Ellen Macgregor 
Rating:
5.0

Customer did not leave a comment.

Bonnie Hodges 
Rating:
5.0

Everyone was very helpful! Highly recommend!

Heather Pascua 
Rating:
5.0

They have always come through for me!

Jerry Dunnam 
Rating:
5.0

Customer did not leave a comment.

Alexis Krei 
Rating:
5.0

Customer did not leave a comment.

Odette Rowlands 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hubbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Johnson  |  Overall Experience 
Rating:
5.0

The staff was great and the place was spotless. Really well taken care! I would look to them for storage in the future

brent larson  |  Overall Experience 
Rating:
4.0

My storage unit is in an ancient smelly building. I can only hope that when I pick up my belongings they don't carry the same smell.

DENESE MCKINNON  |  First Impressions 
Rating:
5.0

It's definitely the nicest storage facility I have ever used. I don't think you should tell your customers to buy lots of boxes because you will buy back the unused boxes, and then ask for a receipt when your customer takes you up on it. I ended up walking out and giving them back to you for free because it was too much hassle. Otherwise the facility is fantastic.

Andrew Kazmaier  |  Overall Experience 
Rating:
5.0

Love the climate storages

Markques Nesby  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jalen Gomez  |  Overall Experience 
Rating:
5.0

They were always very kind and helpful, some of the best costumer service that I've ever had . I've recommend them to everyone that needed moving help, and also I tell them that it's cheaper to rent a moving truck for one day,than to take 5 or 10 trips in a pickup truck.

Martin Bonner  |  First Impressions 
Rating:
5.0

Staff were knowledgeable, friendly and helpful. Move in was easy. Carts were available which were extremely helpful.

CHERISE PHILLIPS  |  First Impressions 
Rating:
5.0

Duper nice service, very pleased. Thank you 😊

CLAUDIA RAMIREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Mayer  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shannon Stamper  |  Online Move In 
Rating:
5.0

Everyone with whom I spoke on the phone, or interacted in person, was extremely helpful. I had to change my pick up and drop dates, then had to reschedule the drop location after my original pick up location let me down (those kinds of experiences being the norm, working with a facility that has its act together is a dream). Having multiple dollies available at the entrance to the storage facility made it much easier to load in, and makes future trips to take things in or out more appealing. Plus, this place is SUPER secure - more than I had planned. That's the cherry on top.

Raechel Jackson-Ward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zach Charles  |  First Impressions 
Rating:
5.0

The storage facility was extremely clean - always a clean smell when entering. Staff were available and willing to help or answer questions when needed. Will definitely use Uhaul storage again and would recommend them to anyone needing storage.

Jodi Osborn  |  Overall Experience 
Rating:
5.0

Amanda and her entire team were super, simply super.

fred rodriguez  |  Overall Experience 
Rating:
5.0

Everyone was so helpful and nice. Never felt like I was rushed, always had time for questions. Made you feel like you were the only one there. Thanks for everything, will be renting a truck to finish moving.

Nita Ross  |  Overall Experience 
Rating:
5.0

The counter staff was courteous and efficient letting me know their services worked

sarah fencl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Larsen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kay Hansen  |  Overall Experience 
Rating:
5.0

Very friendly curious staff willing to assist and provide necessary informative information giving myself options. Thank You

Roger Gorham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill Hunstiger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacquelyn phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK MATHES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindy ford  |  Overall Experience 
Rating:
5.0

This storage facility is amazingly clean, easy to access, and has exemplary staff.

Kelly Hansen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lindy ford  |  First Impressions 
Rating:
5.0

Wonderful staff! Well lit and clean facility.

Arthur Richardson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie Spalding  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Helgerson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brendan paradis  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Savannah Peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roxie Randolph  |  Overall Experience 
Rating:
5.0

I’m very happy

Kristen Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James Holm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shyla Gibson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Black  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Megan beals  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

isiah Holley  |  Overall Experience 
Rating:
5.0

The premises were looking pristine even after a storm! The staff were very welcoming and took time to answer all my questions and ease some traveling woes. A top notch facility and I’ve been to a few Uhauls in multiple states and this has by far been in the best condition with plenty available options! You can tell the staff were thoroughly trained with how knowledgeable each person is. I will definitely be recommending this facility to EVERYONE in the Boise area!

ARIANA VILLARREAL  |  Overall Experience 
Rating:
3.0

My unit jumped in price by over 30 percent in 2 years. From $64 to $84. A 5X5X10 the way it was configured was ridiculous. A 5X5 square 10 feet high. The door is only about 7 feet high.

Carl Liggins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david sandau  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessie Bachofer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA BAMSEY  |  Overall Experience 
Rating:
5.0

Van Dempsey and his staff are professional, knowledgeable and friendly.

Lynda Matejka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Gittleson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward mcandrews  |  Overall Experience 
Rating:
3.0

Agent who closed out my storage unit contract did not and stated she could not provide me proof that the contract was closed. I just have to take her word for it. ???

Tawni Greensky  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUSAN TABB  |  Overall Experience 
Rating:
5.0

I was amazed how clean and safe and secure my storage unit was. I’ve always thought that storage units were a bit of a waste of precious land. But, U-Haul vehicles and a storage unit really helped me in transitioning to a much, much smaller home. It took me six months to adapt and consolidate and donate. I am now moved and have emptied my storage unit. I could not have done it without the U-Haul team, their supplies, their vehicles and facilities. I highly recommend U-Haul!

Susan Blevins  |  Overall Experience 
Rating:
5.0

Move was very uneventful and worked very well. Thank you

Jessie Bachofer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amy Yu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Bustos  |  Overall Experience 
Rating:
5.0

Excellent service and swift delivery

JOHN KEITHLY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony Gadzekpo  |  First Impressions 
Rating:
4.0

Thank you!

CENTRO DE COMUNIDAD Y JUSTICIA  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

josette velard  |  Overall Experience 
Rating:
5.0

The staff was great, even with my after hours call to unlock my storage unit and everything.

Jacquelyn phillips  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Barnett  |  Overall Experience 
Rating:
3.0

I paid a full month of storage and moved all my things out, long before my next due date and was not even offered a partial refund. I think that is absolutely ridiculous. I moved out because you kept raising the rent every other month. It got too expensive. Otherwise I would have stayed there, as I like having my things stored inside.

Toni Crain  |  Overall Experience 
Rating:
5.0

Excellent Customer Service

Martha Palma  |  First Impressions 
Rating:
3.0

If deposit is refunded upon return of van, this survey will be as written. Thanks for the opportunity to provide this review.

ardia Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNN DUNCAN  |  Overall Experience 
Rating:
1.0

I was angry with staff on my arrival when I learned that the 12x6x7 was large enough for the contents of my 20ft van and no other unit was available made me think that this was an effort to keep me obtaining a larger storage unit because it would’ve been free with the out state move with an auto carrier. I wish I and the store personnel would’ve known better…no appliances, two bedroom house if you are wondering

Robin Reese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Pistole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan Burton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Chandler  |  Overall Experience 
Rating:
5.0

Great staff! Terry was awesome with the help.

kyle tydingco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia Joy  |  First Impressions 
Rating:
5.0

Awesome facilities and friendly staff

RAFAEL LOPEZPEREZ  |  First Impressions 
Rating:
5.0

We had been assigned an upstairs storage unit which was brutal to go up and down to 100 times, we were so grateful they could accommodate us during this busy season. We would definitely use this storage again. They have a good set up and easy to get u haul trucks and trailers here any time.

Matthew Vicario  |  Overall Experience 
Rating:
5.0

It’s always nerve wrecking to leave belongings else where, but the storage units at this location were so secure that I never had to worry about the security of my stuff. It was so simple to unload boxes into the storage unit with the flat beds they provide for storage unit customers. Loved that the staff were very courteous and helpful throughout the entire process. Would highly recommend these Uhaul storage units.

Diana Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan Letsinger  |  Overall Experience 
Rating:
5.0

You have the best team at that facility ever! I couldn’t ask for anything better. It was clean and the climate control units are great! Your team is extremely knowledgeable

Leah LaPrade  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LeRissa Crider  |  Overall Experience 
Rating:
5.0

Thanks for providing excellent friendly service! It was a great experience renting from you.

Mark Lazzaro  |  Overall Experience 
Rating:
5.0

Prices are getting crazy at this facility. Rented another in nampa same size for $45. This one $120! The building is nicer here for sure but that is quite the difference

Jessica Calhoun  |  Overall Experience 
Rating:
5.0

May look at unit in Nampa?

Kermit Jackson  |  First Impressions 
Rating:
5.0

This UHaul on Orchard is the best I have ever done business with. Employees are smiling and helpful. That comes from the GM of the store! As a sales trainer and consultant in another industry, it is so great to see this kind of business behavior. Great Job

ROBERT FOLTZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynnette Wood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

josette velard  |  First Impressions 
Rating:
4.0

My problem was the quote they said storage 99.00 first month free I got there and it was 149.00 disappointing

Cynthia Barnett  |  First Impressions 
Rating:
5.0

Loved working with these folks. Place was clean, appeared well maintained and the temperature control seemed to work well. Recommend it to anyone.

Robert Hibbard  |  Overall Experience 
Rating:
5.0

All around a great place

Debra Aldridge  |  Overall Experience 
Rating:
5.0

The staff at U-Haul were excellent in customer service and care. I was in a very indeterminate situation and having to get moved out of my home quickly and they were so helpful with everything that I needed. I would absolutely recommend them to any of my friends or family.

Denise March  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer Burns   |  Overall Experience 
Rating:
5.0

This location gives excellent service time and time again. The employees I encountered were well trained. This is a step so many miss. I would highly recommend this location

Raymond Poulton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur Richardson  |  First Impressions 
Rating:
5.0

This UHaul location is the best in Boise , Idaho!

ROBERT FOLTZ  |  First Impressions 
Rating:
5.0

I’m not pleased that the price keeps going up based on property that is clearly overpriced!

Lynda Matejka  |  First Impressions 
Rating:
5.0

The staff at this location is so very friendly and helpful. I will definitely use them again if the need arises.

JON Lenker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlin Shoecraft  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sahvanna Jones  |  Overall Experience 
Rating:
5.0

I rented a storage unit in Boise anticipating I would be driving a UHaul from Alaska to Boise. Things changed and kept changing. Van helped me both times I called and was incredibly patient, kind and helpful. It so nice to find great customer service. I’m shipping my belongings in UBoxes later this month to Boise. Got it all worked by out Thank You

Colene Hamil  |  Overall Experience 
Rating:
5.0

I would highly recommend this storage facility to those who want the best and efficient customer service in the treasure Vally. Hi loved the safe area, many Dollie’s always available and Friendly employees on staff. Thank you, Mary K ( Boise Idaho).

mary klein  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicholas Starkovich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colene Hamil  |  First Impressions 
Rating:
5.0

They went above and beyond for me,I had one of the best experience

DAVID NELSON  |  First Impressions 
Rating:
3.0

I really liked the storage unit very nice and tidy but I did not like the stairs that I had to climb up and down to get to it.

Stephanie Martell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula Cosgrove  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Sparrow  |  Online Move In 
Rating:
5.0

Chris the manager and his team. @ the Orchard street location in Boise Idaho went above and beyond for me. They are friendly, courteous, and always willing to help with anything. Thank you!!

Denise Gonzales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Davey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fawn Wilder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsey Buckingham  |  Overall Experience 
Rating:
5.0

Staff went above protocol to helping me. Thank u

Joshua Dillard  |  First Impressions 
Rating:
5.0

The staff was extremely nice and helpful

Rebecca rick  |  Overall Experience 
Rating:
5.0

Doesn't get any easier to rent and everyone is super friendly. Need I say more?

Ronald Wood  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Amber Rasmussen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATT KARWOCKI  |  Overall Experience 
Rating:
5.0

Excellent Management and world class customer service .Every employee was helpful manager to last employee

Jerald Marshall  |  First Impressions 
Rating:
5.0

I just can't afford you guys racing the prices next month so I don't know what I'm going to do

BRANDY HERNANDEZ  |  First Impressions 
Rating:
3.0

Price for the unit was excessive. When I first reserved the unit they screwed up my reservation and I was left dragging a trailer around for 2 days working trying to get it straightened out.

Brandon Betts  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Richardson  |  First Impressions 
Rating:
1.0

I won't be moving in to the unit until the 17th of january. When I was renting my truck the online process said that I can move into the unit on the 17th of january. After filling out the paperwork however it said I had to move in on the day I completed the paperwork aka the 5th of January. Why would it start me renting a unit on the 5th when I asked for the 17th? Essentially I'm paying for days that I'm not using. Extremely displeased.

Dominic Broderson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rodney Belding  |  Overall Experience 
Rating:
5.0

I really appreciated having this extra space for a couple years and felt good about having my possessions secure in your facility. I just moved and trying to save some money by bringing that stuff home and getting rid of some stuff, but I'd definitely use your facility in the future or recommend it to others who need climate-controlled storage solutions.

Jason Sievers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Stanton  |  Overall Experience 
Rating:
5.0

Everything went smoothly and the staff was easy to work with. Kris, the manager, did his job superbly! He was very knowledgeable and he went to great lengths to make my stay easy and stress free. If I ever need storage again this will be my “come to”place!

Patricia Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anaia mahola  |  First Impressions 
Rating:
5.0

I rented a storage locker from the orchard street location in boise for a year and a half. They were always helpful and curteous, gave great customer service. When my payments got behind they worked with me to get a satisfactory agreement to close out my unit and get my belongings so i didnt lose them to auction. Would definately use again.

Tiffany Thomas  |  Overall Experience 
Rating:
5.0

I will be moving things in tomorrow, but expect the same quality and service I have known for many years primarily in Dallas, Fort Worth, Denver, Memphis, Tulsa and other cities for long-term projects. Many of my items will be coming from a competitor where they were the only option for the past few months. Climate Controlled Storage has been slow in coming to Boise.

SANDRA PRITCHARD  |  First Impressions 
Rating:
5.0

Clean, secure, facility! Love everything else this location has to offer as well such as propane, dumpster services, and the "give and take" location in the storage unit!

Megan Letsinger  |  First Impressions 
Rating:
4.0

The only issue I had was: one of my units Would not report being closed and locked when I was finished with it. I said I could not log out. When I reported this to the office they said everything was fine. And it would be fixed (twice). The real issue was that when I came back log in and removed the lock from my unit an ear piercing alarm would sound for about 3 minutes. Just grew to expect it

Richard McCarty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Overstreet   |  First Impressions 
Rating:
5.0

Clean facility friendly service great place to store your things.

Dwayne Harvey  |  First Impressions 
Rating:
2.0

We have no complaints about the location or the manager on duty. He was very helpful and kind. My dissatisfaction is purely with U-Haul as a company. We reserved (over the phone and with a credit card) a 10x10x10 interior unit over a month in advance of when we would need it. A day before we were to move in, a U-Haul representative called to confirm our reservation. A couple of days later when I logged into my U-Haul account to view my reservation and figure out how to access it, I noticed I had no current reservations. I could see a "past order" with the confirmation number that tied to what I thought was my existing reservation. I called the service line and waited on hold for 45 minutes. When I finally spoke with an agent, she told me that there was no record of my reservation, not even my email or my name, in the system. I was baffled. She spent another 30 minutes trying to figure out why we weren't in the system. Finally, I decided to print off all of the email confirmations that I had that would indicate we had indeed reserved a storage unit at this facility and take them to the storage location. When we arrived, the manager who was working promptly recognized the issue and let us know that there was not a 10x10x10 unit available and the best he could do was a 5x10x10. Essentially, he confirmed for us that the reservation means nothing and the units are first come first served. I would have never relied on this as a storage solution had I known we were not guaranteed the unit we reserved with our credit card. We found this to be completely unacceptable and believe U-Haul should make it much clearer to potential renters that the unit they have reserved may or may not be available to them when they need it. Again, my complaint is not with this Orchard St facility, just the company's rental policies.

Erin Napoles  |  First Impressions 
Rating:
5.0

Thx for a quality experience.

PAUL MCCORT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Montgomery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hana Newman  |  Overall Experience 
Rating:
5.0

Daniel was very helpful and professional. A great rep for your company.

ron kamys  |  First Impressions 
Rating:
4.0

Location is excellent and the parking was easy to manuver with a large truck and car in tow. plenty of room to back and load/unload and the carts to carry items to and from are very helpful. The people that work there, especially Shane, knowledgeable and very helpful. However, every single associate I had to deal with was GREAT!

wendy ross  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen Duke  |  Overall Experience 
Rating:
4.0

could be a little cheaper. The girl at the office was super helpful. she gave me quotes for a truck vs U-box

Brandon Dauel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Morgan  |  Overall Experience 
Rating:
5.0

wonderful facility - safe and clean and the staff was exceptional

Vernon Cromwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Hibbard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana Jaconi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie Mclean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Smith  |  First Impressions 
Rating:
5.0

Very clean facility & friendly staff. Secure with alarmed building and unit doors. Easy access.

RENA SAWYERS  |  First Impressions 
Rating:
5.0

My storage unit was outdoors so I was worried about weather and bugs, but I didn't have any of that.

Erika Walters  |  Overall Experience 
Rating:
5.0

❤❤❤

katelyn stubblefield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lester Brewer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie Mclean  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ian Watters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin Russell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula Cosgrove  |  First Impressions 
Rating:
5.0

The floor in the storage unit was very clean.

Dan Burgers  |  Overall Experience 
Rating:
5.0

Amanda & Shane went above & beyond.

Mike Holmes  |  First Impressions 
Rating:
5.0

I cannot say enough about the staff here. They have been so helpful ... I had been through some tough times during the COVID epidemic . The staff here worked with me , it was clear to me that they did not want me to lose all my belongings I already lost so much this is not a sob story Just life. I just want to say these guys are really great thanks again! Van, Christie you guys are great I’ll give you five stars!

Cari Andrews  |  Overall Experience 
Rating:
5.0

Very pleased and would recommend this storage facility. Thank you!

Karen Schmader  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andreas koci  |  Overall Experience 
Rating:
2.0

I also rented a tow dolly from Uhaul a few weeks ago, and the staff was very considerate. When you need assistance during a frustrating and stressful time, it's a relief to have someone who is kind and is willing to go the extra mile to help. That's Uhaul!

LYNN DUNCAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN WILLIAMS  |  First Impressions 
Rating:
5.0

They went above and beyond to help by phone while we were in another state and the great service continued when we arrived in person.

KEVIN MERCER  |  First Impressions 
Rating:
1.0

I reserved space for my daughter's move out from college several weeks in advance of the time needed. When I arrived I was told that the space was no longer available and that they had tried to contact me, but there was no contact information on my record. I know that Uhaul has my email since I have received confirmation. They proceeded to offer me a larger unit for more money -- one for 3x as much! Additionally, the room they finally found for me was in an older building with no elevator on the 2nd floor. No thank you! Clearly there is a breakdown in the communication between Uhaul and it's franchises. Why was my contact information not shared? If it had been, I could have more easily found another spot. Since my daughter was one of the last to move out, finding another space was a scramble. The staff, while friendly were not able to assist in resolving the problem, which could have been easily resolved by offering me a short-term lease on larger space at same cost.

Kimberly Juntunen  |  First Impressions 
Rating:
5.0

Excellent service, easy access, excellent equipment help

BYRON D FESLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katheren Cagle  |  Overall Experience 
Rating:
5.0

Very secure, accessible and clean. No worries about care and condition of furniture and other goods with the climate controlled storage conditions. Outstanding storage conditions and service.

Willis New  |  Overall Experience 
Rating:
5.0

I simply could not be happier with my experience! I was able to book on-line and get in after hours without any trouble. The security features on the unit were the icing on the cake. Unit was clean, well lit and staff was super friendly & helpful. Will definitely return if I need storage again.Fantastic. Thank you.

DAVID RYAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Ames  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lene ODell  |  Online Move In 
Rating:
5.0

Good facilities, vehicle and customer service, thanks.

PAUL MCCORT  |  First Impressions 
Rating:
5.0

Staff were extremely helpful and super friendly. Every staff member was understanding and willing to be flexible with our situation. Thanks!

Taylor Enos  |  Overall Experience 
Rating:
5.0

Every person I interacted with was kind and helpful. Thank you for your help this past year and a half. I learned that it is simpler to store items on ground level, instead of up steep stairs!

Megan Gilgen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFREDO ALTAMIRANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JON Lenker  |  First Impressions 
Rating:
5.0

We had only used the storage for a couple months, but it was great! Temp control was perfect, everything was accessable, and there was an employee there every time cleaning! She was also at the ready to help or answer any questions. Thanks so much for a great storage experience! Good job!

Joli Foster  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jim Fend  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camille Tibbitts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Carr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Ryason  |  Overall Experience 
Rating:
5.0

The staff is amazing, helpful and friendly.

Frances Zucco  |  Overall Experience 
Rating:
5.0

Every Uhaul employee I encountered was very helpful. The indoor storage facility was immaculately clean and I felt very safe while using it (which has not always been the case with storage i’ve used).

Rosemary Maxwell  |  Overall Experience 
Rating:
4.0

There was only one minor issue and that was that the unit itself was pitch black. Since it was part of your own grading criteria I feel the need to mention it. The only way to see anything in the unit was with a flashlight.

Charles Patikan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aspen Huckstep  |  Overall Experience 
Rating:
5.0

Kristen and her staff were so very helpful, prompt, and flexible. Made our move so easy!!!

Frances Zucco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Mayer  |  First Impressions 
Rating:
1.0

Charged me 3 times on move in when 1st month was supposed to be free! Took forever to credit my account. Mistake by employee was only credited twice! Had to dispute with bank. Continued renting with them for over 2 years. Never heard of any issue. Made me pay for the employees mistake that was disputed by bank at move out. Terrible company. No one was helpful in remedying this. Corporate blamed on Boise, Boise blamed on Corporate. No accountability!

Amanda Chivis  |  Overall Experience 
Rating:
5.0

I've used this place multiple times. Great place to store my records as it's heated.

jason herrera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Fend  |  First Impressions 
Rating:
5.0

All my experiences with U Haul have been positive. Quality products, good inventory, good advice. Storage was a service I did not know about until I needed it. Helped me out big time for a reasonable price.

cary birdsall  |  Overall Experience 
Rating:
5.0

Kristin is so professional and really knows what she is doing, customer service! I felt confident leaving my home under her care.

sierra shindoer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eleanor Rae thomason  |  First Impressions 
Rating:
4.0

We had problems with our truck, the windshield wipers didn't work, and the gear shift was off. Also, it took 4 1/2 hours between three of us trying to reach U Haul by phone, when we were on the 890-mile drive. U Haul compensated by giving us one more free rent on one of the storage units, and gave us $120 coupon to put towards the other one. The staff at the office were great and very helpful!

Bonnie Sehorn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Junior Achievement Of Idaho  |  First Impressions 
Rating:
4.0

Wish customers could have access 24/7 but I understand.

maritza ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kay Reese  |  Overall Experience 
Rating:
5.0

They were really nice and helpful

aaron curioca  |  First Impressions 
Rating:
5.0

Kristin and the entire staff super friendly and helpful!

Ursula Shelby  |  Overall Experience 
Rating:
3.0

NOTHING UNSUAL

BYRON D FESLER  |  First Impressions 
Rating:
5.0

Cleanest storage place I have ever been to!!!! Everyone that works there is very nice also.

KRISTIN BALLINGER  |  Overall Experience 
Rating:
5.0

All the staff have been professional and courteous. I definitely do recommend the Orchard U-Haul facility and will use those services in the future. Thank you. Jon R. Wilson

Jon Wilson  |  Overall Experience 
Rating:
5.0

Never any issues, always felt our stored items were safe. Ultimately, we opted to move closer as we now live over a half-hour away. I would consider returning here if we relocated back into Boise.

Shawn Jefferds  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicholas Bozzo  |  First Impressions 
Rating:
3.0

For a 4*4*10 the suggestion of it wasn’t the best for a studio or a two bedroom as furniture would barely fit even if your bedroom breaks down. Since my storage is down in the basement it was hard to move the furniture with no cars or elevators. Overall, the staff is really nice but the storage itself does its job it just didn’t have a stable ground which made it had to store my boxes.

Karen Armenta Rojas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cecilia Tellez  |  Overall Experience 
Rating:
5.0

Kristen clearly runs a tight ship, but she was out there leading by example. I was highly impressed with her, and her team upheld her service standards well.

ashley workman  |  First Impressions 
Rating:
2.0

You guys would’ve gotten five stars if I would’ve actually been honestly informed of the fact that the access hours absolutely suck... Prior to my signing of the agreement, I asked if it was 24 hour access, and he said yes... then, upon showing me the unit, answering my question again, he said “ Oh, not these ones. These are accessible during our open business hours.” This is an outrageously enormous inconvenience for me. This was the only day I could move my belongings to storage. Due to working a full day shift, 7:00am to 7:00pm gives me about 20 minutes to do any moving... I have to be out by Saturday at Noon, and I just have to consider my stuff as a donation. I’m really disappointed in this specific business location. My family has used U-Haul for years, and they weren’t ever lied to or manipulated like this... Why me?

Tyler Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREN MEYER  |  Overall Experience 
Rating:
5.0

Love this place! The general manager there was really friendly and helpful

Tim Estrada  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Cacioppo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Summer Dean  |  Overall Experience 
Rating:
1.0

I felt like I was strong armed into getting my unit 2 weeks early. With the "virus" going around I was told my online reservation may not be available when I needed it on 3/31/2020. The rep called me and had me check in 2 weeks early so I didnt loose the storage I reserved?....what's the point in the reservation then? This was completely unfair and infeel likening was robbed being forced to get the unit early so it wasn't "reserved" for someone else....complete bs

Ryan Lewright  |  First Impressions 
Rating:
5.0

We reserved a unit but had to move up the move in date as our daughter is in college and is being sent home. This office not only accommodated us, but they called us back a few times to help us get registered over the phone so our daughter could start moving in. They really went above and beyond. Plus we get a free month of storage because of the virus. We deeply appreciate that.

Meagan Farrell  |  First Impressions 
Rating:
5.0

The staff was very polite and helpful.

takisha pannell  |  First Impressions 
Rating:
5.0

Kristen was extremely helpful and friendly. Appreciated her help.

Adam Cacioppo  |  First Impressions 
Rating:
5.0

The only problem is parking and ease of access to the units. If you park in the designated parking area you have to walk 20 feet to the stairs that are towards the back of the dock then through the doors and around that middle section to the back where the stairs are then to your unit. Not terribly convenient. And often it’s colder in the storage room than outside

Bill Bryant  |  Overall Experience 
Rating:
5.0

The staff always made me feel welcomed and always recognized me. Always went above and beyond to assist me. Greatest employee’s I’ve ever had the privilege of working with for the past two years of any establishment. Shout out to Kristen Porter.

Luis Guzman  |  Overall Experience 
Rating:
5.0

n/a

Idaho Public Employees Association (Julie Caldwell)  |  Overall Experience 
Rating:
5.0

The service was great at this location. Anytime I called or stopped by they were always ready to help. The best experience I have had U Haul.

Michelle Smith  |  Overall Experience 
Rating:
5.0

Great experience with this facility and staff. Had my unit for a year and a half. No issues and very zombies

Amanda Dalton  |  Overall Experience 
Rating:
5.0

Thanks

Melissa Rusokoff  |  Overall Experience 
Rating:
5.0

Fast and easy set up. The team was great!

Joyce Alexander  |  First Impressions 
Rating:
1.0

I only needed a storage unit for a short time. My unit renewed on Dec 13th but I was out yesterday Dec 23 but the office wouldn't give me a pro rated amount back for the remainder of the month.

Lyndell tabler  |  Overall Experience 
Rating:
5.0

Thank you.

anne nelson  |  Overall Experience 
Rating:
5.0

Daniel and the rest of the staff made things easy and pleasant from the beginning. The service and friendliness were consistent for the two months that we had our storage unit. Highly recommend!

Marci Marshall-Bishop  |  Overall Experience 
Rating:
5.0

Worked with the young man with blonde hair and cap. Very nice and very helpful.

Loren Colburn  |  First Impressions 
Rating:
5.0

Staff were very friendly and professional!

David Cassel  |  First Impressions 
Rating:
5.0

Mr Van Dempsey was pleasant and walked us through the process of our storage unit. A+

Terra Feast  |  First Impressions 
Rating:
5.0

Experienced very well

Corie Greer  |  Overall Experience 
Rating:
1.0

Charged more then the agreed upon price when I registered. Had to use the carpet to keep the door open while moving. Stairs to use we’re uneven and varied in height. Locker had broken floor.

Anthony Thurber  |  First Impressions 
Rating:
5.0

I smart, convenient way to move and store while transitioning your life

Richard McCarty  |  Overall Experience 
Rating:
5.0

Excellent service

Suzanne Boyle  |  Overall Experience 
Rating:
5.0

Ideal storage facility, couldn’t have been better!

Jennifer Lucey  |  Overall Experience 
Rating:
5.0

Ryan was very friendly and helpful. Thank you!

Jenice Malinay  |  First Impressions 
Rating:
5.0

Excellent customer service and a very friendly staff.

Phillip Cook  |  Overall Experience 
Rating:
5.0

Exceeded expectations.

James Smith  |  Overall Experience 
Rating:
5.0

The light sensor on our isle would not turn on unless we walked very close. However, it seemed to work fine when be we moved out. It only had issues when moved in.

Matt White  |  Overall Experience 
Rating:
4.0

Na

william locke  |  Overall Experience 
Rating:
5.0

Chance was wonderful and most helpful!!! Moving is stressful and I was treated so well at this u-haul facility that it made my entire day!!!

TAMI WOODBURY  |  First Impressions 
Rating:
5.0

Great storage facility

Adelia Grigsby  |  Overall Experience 
Rating:
1.0

Rented this unit for about 10 minutes. It still had goods in it when they showed it to me. They canceled my agreement and said they would get back to me. Never heard back after 3 days of trying.

Troy Little  |  Overall Experience 
Rating:
4.0

.

chris moores  |  Overall Experience 
Rating:
5.0

Very fast and friendly

Christina Ambriz  |  First Impressions 
Rating:
5.0

We were very pleased.

roger lingle  |  Overall Experience 
Rating:
5.0

Even if I didn't live in this part of Boise. I would use this facility just for how friendly and helpful the staff is.

Lisa Molt  |  Overall Experience 
Rating:
5.0

Sometimes the line wait is long.

Michael Heidorn  |  Overall Experience 
Rating:
5.0

Your staff is excellent. I mainly worked with the manager and she was so good. She was very helpful and informative. I have had 2 10X10 storage units at the Orchard location for over a year.

Kelli Rawson  |  Overall Experience 
Rating:
5.0

Great customer service. Storage area clean and maintained well.

ED WHITE  |  First Impressions 
Rating:
4.0

My only complaint ( not really a complaint!) is that I paid for my April 2019 bill in full & moved out of your facility on 4/15. I believe offering a pro-rated bill would endear your customers more!

VICKI WOODHEAD  |  Overall Experience 
Rating:
5.0

Kristen P. was very helpful and took the time to make sure we were all set. Thank you!

angela noble  |  First Impressions 
Rating:
5.0

The team at this location is professional and flexible!

Michael Gengler  |  First Impressions 
Rating:
5.0

The facility was always clean and well lit. We stored our stuff for 7 months and there was no dust and very little dirt when we moved out. All of the employees were friendly and easy to work with!

eleesha blaine  |  Overall Experience 
Rating:
2.0

The staff was very professional and friendly. The storage unit Provided was a “Van Body” type unit. Not accessible with vehicle and not at ground level. This was not explained at time of reservation

Dan St John  |  Overall Experience 
Rating:
5.0

The building was clean, well lit, and even smelled fresh and clean. Nice facility with carts for moving.

Chris Reed  |  Overall Experience 
Rating:
5.0

excellent facility. super friendly helpful staff

Sharon Egan  |  Overall Experience 
Rating:
5.0

Excellent customer service! The Site manager (I believe Kristen, black haired lady, lol) is absolutely amazing, kind and helpful at fulfilling our best interest as a consumer! Best experience yet!

desean dudley  |  First Impressions 
Rating:
5.0

Great experience. Helpful and even got a deal on storage. I hope I don’t have to move again, but if I do, I will choose Uhaul for my moving needs.

Brian Adams  |  First Impressions 
Rating:
4.0

Thank you for everything nice to see that you just keep on getting better with time just need to work on your app a little more

Jason Yeigh  |  First Impressions 
Rating:
5.0

Kristen was very helpful and made sure my experience went as smooth as possible.

Noah Kramer  |  First Impressions 
Rating:
5.0

The employees at the Orchard location are very helpful and accommodating!!!

Sierra Roe  |  Overall Experience 
Rating:
5.0

The enitre staff was professional and very nice.

Mary Vis  |  Overall Experience 
Rating:
5.0

Clean, safe facility. Helpful staff

Jennifer Lucey  |  Reservation 
Rating:
4.0

I moved to another storage facility closer to me and later hours of access.

Steven Garcia  |  Overall Experience 
Rating:
5.0

Love the deals and reminder calls from the Orchard Location.

Sierra Roe  |  Reservation 
Rating:
5.0

Couldn't have asked for better customer service

Nickole Fultz  |  Reservation 
Rating:
5.0

Super helpful staff

nicko goodwin  |  Overall Experience 
Rating:
4.0

Great space, well maintained, should automatically have access to my unit 24/7 if I have a secured key. Shouldn’t have to request special permission for that.

Haley Hazen  |  Overall Experience 
Rating:
4.0

They were friendly and it was clean kinda slow at counter but great service

Shawnvaya Smallwood  |  Overall Experience 
Rating:
5.0

Good service

Hasan Ali  |  Reservation 
Rating:
1.0

I am so mad that my bank card is 160.00 over drawn because i was charged twice and i wan tmy money back asap

nanette wilson  |  Reservation 
Rating:
5.0

Good service. Thank you.

tom holihan  |  Overall Experience 
Rating:
5.0

Great facility!

Michael Schuck  |  Reservation 
Rating:
5.0

Your customer service rep was so friendly and helpful. He made me laugh a lot too, which I needed that day!! Thanks!

Kelsey Nunez  |  Reservation 
Rating:
1.0

Uhaul put a lock on my storage after me being 3 days late on a payment. I paid & they still wouldn’t take it off for 2 months & still wanted payment every month. I cancelled & it didn’t even get done.

Holly Esbensen  |  Overall Experience 
Rating:
3.0

Answer your phones! Everything else was great about this place, but no one EVER answers the phones, or returns phone calls.

Lauren Mamola  |  Overall Experience 
Rating:
3.0

While the facility was clean and secure, staff was rather unhelpful. Closing the unit was difficult and aggravating. Character limit prevents me from providing information.

KayCee Babb  |  Overall Experience 
Rating:
4.0

Good job Thanks and the next time I need your services I will consider you

si daily  |  Reservation 
Rating:
1.0

We do not live in Boise and they insisted we had to come in to cancel. We contacted customer service 8 times to cancel and they said they emailed the manager of the site and that they would call. they

MATT WELLS  |  Overall Experience 
Rating:
3.0

The staff is great however the setup on location is hard to navigate and not well marked also the access hours were very limited which was difficult to work around but it was very secure and clean.

Selina Dummitt  |  Overall Experience 
Rating:
5.0

Great service, walked me through accessing facility, plenty of unloading equipment to speed truck unloading.

Shawn Jefferds  |  Reservation 
Rating:
5.0

Very helpful

renee bourquard  |  Reservation 
Rating:
5.0

Van at the Orchard store always went above and beyond to be helpful...great attitude and always helpful! Thank you!

colleen louderbough  |  Overall Experience 
Rating:
5.0

They couldn't be nicer or more attentive to my needs. he GM Ashely, I believe, was very knowledgeable and helpful with issues I had. I rate them 5 stars Plus.. Thank You

john mahaffey  |  Overall Experience 
Rating:
5.0

Used their U box option and it was absolutely well handled. Though usually busy with a bit of a line, the staff moved through quickly and efficiently and were very helpful to all needs.

Erin Lozowski  |  Overall Experience 
Rating:
5.0

I believe policy states that monthly charges are not to be pro-rated - even on move out; however, I do not feel that being charged a complete month for 10 hours use in that period is justifiable.

donovan roth  |  Overall Experience 
Rating:
1.0

There's not adequate parking. You have so much stuff there parked everywhere you can't find a place to park. Difficult to find the office. t Terrible help. Assistant manager worst I've ever seen.

John Brinton  |  Reservation 
Rating:
5.0

Because of how busy the facility was I had to wait nearly 20 minutes to turn in my card and close out my account. One girl helping 3 customers.

Penny Ganci  |  Overall Experience 
Rating:
5.0

Friendly service.

Tom Scanlan  |  Overall Experience 
Rating:
4.0

Very clean

Deana Mcmillan  |  Overall Experience 
Rating:
4.0

.

Charles Petrock  |  Overall Experience 
Rating:
5.0

everything was clean .

Andrew Blank  |  Overall Experience 
Rating:
2.0

I set up autopay when I first signed the contract but I routinely got charged late fees for missing payments.

ANDREW TARUSCIO  |  Overall Experience 
Rating:
5.0

Very kind neat and professsional. I would recommend people call first before heading down because it can get busy at times and even if there were 2X employees things take time to complete. Thanks!!

Merry Allison  |  Overall Experience 
Rating:
5.0

a little more expensive, but my belongings were well protected in a controlled temperature climate. Staff was always helpful & friendly.

linda mang  |  Overall Experience 
Rating:
4.0

.

Billie vonengeln  |  Overall Experience 
Rating:
2.0

All the carts at the storage were missing, bathroom broken,

Timothy Brooks  |  Overall Experience 
Rating:
5.0

All staff was super nice and helpful. No issues with storage. I'd use them again.

Chris Richling  |  Overall Experience 
Rating:
1.0

TOTALLY DISAPPOINTED.

Christian Vandergriff  |  Overall Experience 
Rating:
4.0

The fire alarm went on 5 times while I was emptying my unit. It hurt my ears.

John Anderson  |  Overall Experience 
Rating:
5.0

Friendly staff and clean facilities.

Elizabeth Hendryx  |  Overall Experience 
No reviews have been submitted for this location.

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