Customer Reviews for U-Haul Moving & Storage of Bismarck

Rating:

5.0

The moving carts are so helpful.

Rating:

4.0

I had reserved on line, I took the $8 insurance. I ended up paying another $5 for what? The trailer had bark in it which I cleaned out. I thought for some reason the $5 charge was going to drop off.

Rating:

5.0

Could not get the ball latch to unhook - had to go back home and get a jack to help lift it to get it off -but my overall service was great - will rent from here again

Rating:

2.0

We finally remember why we stopped doing business with you. Not counting your employees. Charge my card twice. Don't worry, we will not be back. We would rather pay the higher price at peak. Then do business with you guys.

Rating:

3.0

I was a bit disgusted when I noticed that the u-haul I rented was as dirty as it was. Both the inside of the cab and back of the truck were not cleaned or swept out. The customer service was great.

Rating:

3.0

Kyle was very friendly and helpful.

Rating:

3.0

The drop off site appeared woefully understaffed. It took longer than I thought it should. Still, I would definitely use them again.

Rating:

5.0

customer service in Bismarck was outstanding

Rating:

5.0

The place was fine and the salespeople were nice. The price was way too expensive! The Uhaul location closest to my home never has sufficient inventory so renting out of town ends up costing 4 times as much. The $24.95 is a joke when it ends up being $260 because of the high mileage rate!

Rating:

2.0

Equipment was fine. Customer service is awful. I tried calling a half dozen times and they just forwarded me to the national customer service menu. Employees are not friendly at all.

Rating:

5.0

No problems , staff very helpful thank you

Rating:

5.0

Awesome help!!! Il

Rating:

5.0

The staff were friendly and efficient when it came to getting me a unit as well as a refund on the lock I purchased I would and will recommend to everyone

Rating:

5.0

Everytime I use their location in Bismarck they are always accommodating and work with me and my needs, the workers are amazing as well as the owner who is always there working as hard as everyone. I would fully recommend them for every move you need!

Rating:

3.0

When I initially rented the U-Haul truck, its tank was almost on Empty. When I dropped the truck off, I left it with only a half of a tank. I do not donate fuel to a company that didn't provide a full tank to begin with. I parked the truck myself as there didn't appear to be anyone working. I managed to find the front office and one of the employees was laying down on a stack of boxes, immersed in his cell phone. He got up when I walked further into the main entrance to drop off the keys. Another young man, who was sitting at the desk was playing with his cell phone as well. When I dropped off the keys, they seemed quick to get me out of their. They did as if I parked it, which I had. They said they would send me the receipt. I asked if they had an email on file to which they asked for my email (my email wasn't initially given to them, it was my daughters email on file) The two young men didn't seem to care what condition the truck was in, nor ask me if it was clean. I've had good experiences in the past with this location, however, I would recommend that management reevaluate who they schedule on weekends.

Rating:

3.0

Verify all items rented are included. Rented 3 dozen furniture blankets and only received 18

Rating:

5.0

Everything was great, there were only 2 slight issues. Originally I had reserved a 5x8 enclosed trailer but when I arrived they didn't have any so I was given an "upgrade" to a 6x12. Normally this wouldn't have been an issue, but it would have been nice to know that ahead of time the vehicle I had planned on using for it is rated for it so I had to use a different vehicle. Also, when I did my self return the app wouldn't let me upload pictures, but so far that hasn't seemed to be an issue.

Rating:

5.0

U-Haul location was easy to find and took my moving truck in a timely manner. Attendant was very friendly and helpful.

Rating:

5.0

Employees were amazing!

Rating:

3.0

I made my reservation for minot location however the day before pick up I received a notification that they did not have anything available and I was to drive 2 hours to the next closest facility. This was an inconvenience, however the staff was very friendly and helpful for picking up and loading my vehicle on the car hauler.

Rating:

5.0

The girl who assisted me was very helpful and professional

Rating:

1.0

Location tried applying a BS charge to my credit card on file because they had to refold moving blankets. I didn’t agree to the charge and they refused to remove it. Will be contesting it with my card issuer.

Rating:

5.0

We rented a trailer. Returned it two days early. The guy at the counter was complaining about the company, had no clue what he was doing and apparently failed to log it back in. Three days later we get a call with UHaul wanting to know when we were bringing the trailer back. They charged is for the full period of time even the time of their mistake. Make sure you get you follow up on what they do as this is not the first time they overcharged us.

Rating:

2.0

I tried moving out of my storage unit before I got charged another month, but there was two locks on my storage unit. The next day I went into the office and they did not know why there was two locks on the unit. They tried blaming my husband and I said he wouldn’t do that. They told me they would have to charge me $50 to remove it, even thou I did not place the lock on there and have no idea how an extra lock got place on my unit. Even thou it was a uhaul lock they provide to renters. I asked maybe if it got placed on there by accident but they said there are no notes or anything they can find and I will have to pay the $50. I ran home to grab my wallet once returning they told me the guy was no longer there to remove the lock till the following day. So I got charged another month and now have to pay $50 on top of that to remove a lock I did not place. I got a phone call the following day saying the lock wa are moved that afternoon around 11am. I got off work and was there about 5pm get to my unit and both locks were still on one was damaged and it was my lock. The man came around the corner and I told him you are cutting the wrong lock. He told me the staff told him that lock and I specifically told them which lock. He looked at both locks and said they will both have to be removed anyways. So we waited for both locks to be removed even thou they said it had already been done. I had removed all my things that night and let the office know I want moved out of the system. He said he was not able to do it that night that it will take two days. I called corporate office three days later after moving out due to Bismarck location not picking up my phone calls just to find out they had moved me out of the system that day. I am very upset with how things had transpired and how the customer service there was handled. The front desk man did not care I was being charged did not care I was upset and did not have the time to care for his customers.

Rating:

1.0

I had a 10 foot truck and a 10x10 storage unit reserved for my move, I got the truck but when I got to the uhaul with my truck full of stuff Nick was new and having a hard time and was pm the phone with the GM, he checked me out for a 10x10 storage unit and gave me a key card, once I reached the storage unit that I was told would be mine it had a lock on it. I sat around this uhaul for 3 hours trying to figure this out. Just for the GM to tell me there were no storage units available meanwhile I have a uhaul truck full of my belongings and nowhere to put it. I was then charged for 2 more days ONTOP of the extra day for the storage unit mistake. I want a full refund. I am extremely dissatisfied and upset. Not only did this affect my job, now I'm 700$ in the whole because of an expense I wasn't expecting.

Rating:

1.0

Nick was great he helped me out as much as he could. However I had a storage unit reserved and scheduled for my move in date but when. I got there it took 3 hours and 10 phone calls to the gm just to tell me they have no storage units available, I got charged for 4 nights but only had it for 3 and only needed it for 2. I am demanding a refund. This has cost me more money than I have overno fault of my own

Rating:

5.0

Always get my moving and towing equipment here and always get excellent service and prices. Keep up the great work.

Rating:

5.0

Rented storage unit too and utilized the restroom and it was filthy. Other than that the facility where the trucks are is clean

Rating:

5.0

Excellent job upon retaining a rental truck very friendly professional and courteous office work. I rented a unit as well but the bathroom facility was filthy. My previous experience renting a unit the bathrooms were clean every time I went there.

Rating:

5.0

Good people skills

Rating:

5.0

Thank you for great service

Rating:

5.0

The Bismarck ND UHAUL location is fantastic. The staff are very helpful.

Rating:

4.0

Thanks firbproviding such a service to those of us that do not have enough space to hold all our belongings at once. The 1 month free was a life saver for me.

Rating:

5.0

This was so nice to use. I loved being able to stop in and rent it without having to do everything online. The staff were fantastic at pick up and drop off.

Rating:

5.0

Abby and Justin did a wonderful job all around! They were kind and accommodating. I will definitely be referring to my friends!

Rating:

4.0

Service was great. Busy. However the windshield and windows were not cleaned.

Rating:

5.0

Give a person 24 hours. I rented the van after 4pm and I got an email asking for me to return it the next day at 10 am

Rating:

5.0

No comment at this time all is well

Rating:

5.0

Everything was great, friendly and helpful people.

Rating:

1.0

Trk wasn't ready. Rear door froze shut and worker refused to assist. No hand dolly's. Had to go buy one. Trailer transport not available and had to drive 3 hours to get. Paid fuel for this trip myself. Overall, a terrible experience. I may not ever come back to rent from U-Haul

Rating:

5.0

There was no window washer fluid. Otherwise it was ready to go.

Rating:

1.0

Girl was over confident. Did not understand basic mechanics of a hitch. Didn’t address any issues. Turn signal never worked. then said leave AFTER I had enough dismissal.

Rating:

5.0

The whole experience was very smooth and super convenient. Amazing customer service as well!

Rating:

3.0

The trucks check engine light was on and was quoted at $70 but charged $100 also did not get my refund I was told I would get

Rating:

5.0

Thanks for being courteous and helpful and especially for being patient to listen to all of my concerns and questions.

Rating:

1.0

You're detailer. Beyond the worst uhaul experience yet. Besides being forced to pay for 2 days when I was reserved for one, the vehicle was disgusting 🤢 cigarettes and ashes in ash tray, black sticky stuff in cup holders. The vehicle has a constant squeal and had issues moving from a stopped position. And I am still waiting for my 100$ refund from a previous rental I never received. None the less. I detailed interior(besides ash tray, took out cigarettes tho) I washed the truck and put more fuel tha required in it.

Rating:

5.0

I was charged a 2 day rental and only used one day sent to customer to correct other than that issue the personnal are Top Notch!

Rating:

4.0

Had problems with taillights, could not repair at location. Told to go to Fargo, for repair.

Rating:

4.0

We dropped off after hours, and drop off location on app was wrong. It took a long time on the phone to get it straightened out.

Rating:

5.0

The fine young man that hooked me up and was there when I returned was the MOST HELPFUL individual I have ever encountered at U-Haul! This individual was prompt, courteous, professional, definitely an employee that could train others on customer service ! Congrats to him for a job well done!

Rating:

4.0

Had UHaul change the drop off location on me without calling and notifying me. They changed it from Macs hardware to uHaul moving and storage.

Rating:

5.0

Thank you.

Rating:

5.0

Kyle and his team are great. Thanks for all.your help. -Laz

Rating:

1.0

I am being charged extremely higher than what my reservation quoted

Rating:

5.0

Staff was knowledgeable and efficient, with a sense of humor as well, I was very pleased with my experience and will use them again when the need arises.

Rating:

5.0

I had a great experience at Uhaul storage for the short time I rented a unit.

Rating:

5.0

All went Mosley. Thank you.

Rating:

5.0

My experience was wonderful.. The young man who met me at the counter for check-in was exceptionally nice and the young man who received my equipment upon return was wonderful.

Rating:

5.0

Tell customers about the 15 minute rule when customer pays. Has to be off lot and you can't make changes like adding insurance once you leave the lot.. I asked to pay and come back in hour... wanted to go eat, relieve after 3 hr drive gas my car and prepare for loading. Plus after insurance info was gonna call my insurance company while at meal. Said no you pay you take off lot. I asked if I could add insurance after I called my company..she said no you have only 1st 15 minutes to add insurance. Was lucky to learn she extended my pickup time so I could do those things.

Rating:

1.0

Terrible was to use app but didn’t work then had to go inside which turn into another wait then handed keys find for yourself. Went to return at night after places said return to this location the app wouldn’t let me dropped at that location waited on phone for 30 minutes to figure out. They sure charge if you don’t do something but nothing when they mess up. 1 hour could of been loading and unloading wasted which anybody knows time is never on your time

Rating:

5.0

Abigale was the perfect sales rep to deal with. She provided a very smooth rental process, start to finish! Abigale was friendly and it was very nice to visit with her during the process. I give Abigale and this transaction 5 stars!

Rating:

5.0

The young lady at the front desk on the morning 11/14 was very professional and helpful. The truck was wonderful, was able to drive the speed limit. Would rent the 10 footer again if needed.

Rating:

5.0

Very convenient no problems thank you Bismarck ND U haul team

Rating:

4.0

Don't automatically charge for a safe move.

Rating:

3.0

So at this facility One customer service rep was very polite knew her knew her job correctly and was very happy with that but there was a gentleman there that was very nasty added something to my bill that was not supposed to be added and then when I commented on it he was very rude and then on the way out the door he looked back he was laughing I said I'm glad you think that's funny he said I wasn't laughing very unprofessional other coworkers said he was salty the day I rented it because he was the only one at the desk so for him to be nasty to customers because of that is really not not professional at all and I was really upset this morning before I went to work which was not cool I suffer from anxiety anyway. Didn't make for good start of a day that's for sure.

Rating:

1.0

They will cheat u

Rating:

5.0

Staff very friendly, knowledgeable, and helpful

Rating:

5.0

My son is a University of Mary student, so we need storage for him in the summer, when he's out of school. See you next year.

Rating:

5.0

This is the best U-Haul Storage I have been to thus, far!!! Staff is very friendly, helpful and high quality! 10 out of 10 recommend getting a storage here and nowhere else. The extra pay for the 24 Hour access is worth it weight in gold as a stand alone.

Rating:

4.0

I almost never rate anything as excellent or a "10 out of 10" but this comes as close as I can get to a perfect score.

Rating:

5.0

Great customer service.

Rating:

5.0

The guy behind the counter was a tremendous help with great customer service

Rating:

5.0

Still the best U-Haul location I have ever been to!

Rating:

1.0

ABSOLUTELY NOT!!! Kyle,at first meeting and signing up,I was quoted a monthly rate. It was increased 2months later to almost 50 bucks more. They said I was in the wrong storage unit!! As if I assigned myself into the unit. That unit was budgeted into my bills and I couldn't afford it,so guess what The unprofessional and illegal actions Kyle took: This general manager charged my debit card without my permission!! Several times. He got the debit card info not from me submitting it for automatic payments, but just looked at what I used in the past to make payments with. I would be in jail if I did that to him or uhaul.

Rating:

4.0

Would loved to get a small refund back. Only used the unit for 1 week after I paid a month.

Rating:

5.0

We have used this facility a few times over the years. It is always clean, well lit and has helpful staff. Lonnie is a great asset to your team.

Rating:

5.0

Kyle and the staff went above and beyond. Even calling me when the other unit was ready.

Rating:

5.0

Glad i could find a good storage unit.

Rating:

1.0

Thank you

Rating:

5.0

Thanks for a great experience!

Rating:

5.0

During a stressful time they made it easy and quick to unload

Rating:

5.0

If The local phone number to the Bismarck uhaul would be easier to get through it would be way more convenient. Uhaul worked with me on fees when I couldn't get there to take care of things and staff was always friendly.

Rating:

3.0

I didn’t have a storage unit, I bought one on auction!

Rating:

5.0

Great place to store all my extras. Love the climate controlled option.

Rating:

3.0

We had issues with the truck and no one would help us cause we are disabled so we called the main office and a lady from the roadside assistance and we are suppose to get some money back but the staff was nice overall

Rating:

5.0

Wish Uhaul would have Senior Rates. That would never increase. Many Seniors I know have Storage Units, they are on fixed incomes; and sometimes can't afford there storage units.

Rating:

5.0

The 7pm staff was great, professional and helpful about getting us accommodated

Rating:

5.0

Helpful staff.

Rating:

1.0

Three times now I have called to cancel that storage unit. Three times I have been told it is done. Today I received a call telling me I need to get a lock on the unit. I looked in my back and see my money has not been refunded. I called the 0790 number again. They could not find any record of me. They asked if they coulddo some research and call back....YES PLEASE....

Rating:

5.0

Very friendly and helpful. When I had issues they solved them quickly.

Rating:

4.0

Not enough big storage lockers . Had to use several smaller size units.

Rating:

3.0

My uhaul location needs to improve their communication. Paid for use of the uhaul truck and I was given the wrong keys. Couldn't do any Moving at all.

Rating:

3.0

Way to expensive

Rating:

5.0

Very friendly people who explained everything.

Rating:

5.0

Grateful

Rating:

5.0

There is a smell in the freight elevator that could go away

Rating:

5.0

Great option to help me as I get my mom moved.

Rating:

2.0

No one in the office half the time and rude to customers when contacted about a problem

Rating:

1.0

I canceled my unit months back and kept being charged. All anyone one wanted to do was pass the buck and make it another persons fault Now I have a debt in collections and you even took me to court

Rating:

4.0

They gave me a unit thatwas already in use by someone else. Besides that. Everything went well.

Rating:

1.0

My initial intake was decent with the explanation of how the storage work. Downhill afterwards,FAR downhill and the sad part is I like the general manager,Kyle. However,Kyle showed me how he feels about his customer's experience. First, my debit card was charged without my permission. Never even discussed an automatic payment. He just went back and used an account that I used to make a payment and charged it. I told him about it and he ignored me and never apologized. That's transaction fraud and if I had done that to U-Haul I would be arrested. That's illegal and he charged me cause I was in the wrong size storage and THEY are the ones who assigned it to me. Caused me to have to pull out and now my stuff is outside somewhere. Bad moves on U-Haul.. bad. I'm disappointed because the system is great but when decided to move in , I did it with a certain budget in mind, then after a couple of months, it goes up$30+ dollars and Kyle said it was MY fault!! Excuse me but I don't assign myself the room if my choice. No apologies from anyone, no customer options , no diligence to fix and nonprofessional from the general manager. Let me tell you, the store is always a reflection of the manager. I called customer service at U-Haul and the things I was told would be done in my behalf,was a lie. No one looked into it and now I'm about to lose everything I have. Thanks Kyle for lying and being a let down.

Rating:

3.0

Would like access to my belongings 24/7, not just until 10pm.

Rating:

3.0

There's a mistake on the key to my locker which caused a surmountable inconvenience time I had to rent the truck then for an extra day put extra miles paid for extra gas took another probably another 12 hours of my weekly schedule and then I didn't have much help kind of like it just wasn't much help the snow was not removed I did the snow removal and I expected discount I want my mileage count I want the truck count and I guess I'll pay for the gas which is quite a bit in my time which was way more than all of it together Thanks I'm not sure if I can recommend or refer. That being said I really do expect a refund on the truck rental at least but other than that the facility looks good it's convenient stuff like that but I shouldn't have to do your snow removal twice I didn't have to ask questions or I shouldn't have to sit there till 9:30 on customer service wondering why nobody will help me or why I just can't open up a customer ready locker and put my stuff in there right away instead has told I had to wait by your customer service so that took the next day which it snowed which I had to work which pushed everything behind and it cost me tell me about $500 in wages so but if you count the truck I think we'll be good and then I'll probably refer you thank you

Rating:

5.0

Kyle was great! From the time I walked through the door he was friendly, extremely helpful!!! I would highly recommend this store to anyone who has moving needs of any kind! They have supplies, trucks, storage!!! Let me mention again great great customer service!!!!

Rating:

5.0

Lovely, real people.

Rating:

5.0

Only thing was no lock in storage when I got it. Didn't have time to go to the office to tell them.

Rating:

5.0

None

Rating:

5.0

Free—and available—5x5 with truck rental for first month is great.

Rating:

5.0

The manager, Kyle, was awesome!

Rating:

4.0

The overhead door would hang up and stick and didn’t seem to operate correctly and had trouble latching sliding lock assembly! Unit was clean inside!

Rating:

5.0

The only inconvenience I experienced was when the elevator was broken, which delayed me moving my things out by a week, as my unit was in the basement.

Rating:

5.0

Kyle is an awesome employee! Super friendly and helpful. Can tell he takes pride in his job, helping customers, and making Uhaul a great place.

Rating:

3.0

Staffing was always courteous, the lady who set up the unit explained everything very clearly, the facility was clean. Pricing was steep considering nearby cities offered better rates. Overall score would be 6 of 10. The biggest disappointment was a non-working elevator for nearly two months. Due to a 2010 back surgery, I had to hire movers to remove my items from a lower unit at $127.50. Uhaul needs to offer more support to its stores in situations like this. As a former call center supervisor, there is no good reason for such slow action, the elevator is in your advertisements. Expenses are part of doing business, and response times to issues are noticed by customers.

Rating:

3.0

There was nothing wrong with the facility itself. I had a 10'×10' storage unit. The cost was extremely high at $159 a month. Temperature control statement is a reach as it was really cold in the winter and hot in the summer in there. I was on vacation one time this past summer and forgot to pay my unit. I was like 2 days late, that's when you guys forced a payment through eventhough I don't have my card on file with you.... weird huh. I had the money that's not the issue. Issue is someone had my card number there, and that's what I tell peoeple when asked about storage with you guys.. . Cost way to much and their employees will have access to your card number. I just got a 10'x16' storage unit from your competitor for $65 a month.. Much better deal.

Rating:

4.0

Elavator was broke.

Rating:

4.0

Very friendly staff and clean facility, the elevator is broken so it makes it hard when you have lower level storage to haul your stuff up and down stairs.

Rating:

5.0

Every time all is good ant the staff so helpful and friendly!

Rating:

1.0

You would’ve received an excellent rating had it not been for your poorly maintained elevator that I was temporarily trapped inside of! This slow and more immobile than mobile safety hazard of an elevator has been broken down and not working properly all so that customers can actually move their belongings out of storage safely and efficiently. Are their no Elevator mechanics in Bismarck who can maintain and keep this elevator working properly so that it doesn’t take 5 times longer to haul items from the bottom level to the main floor?This is not acceptable and needs to repaired immediately!

Rating:

3.0

Convenient storage sizes and equipment

Rating:

5.0

Easy to get a unit and get oriented!

Rating:

3.0

Moved out and employee forgot to check me out and sent me a bill for the next month Have to go down there and straighten it out

Rating:

2.0

bought one month and moved everything perfectly fine but requested a move out online a week before my move out date and was still being charged for one month and a late fee a month after my request. They never opened my request and the numerous calls I've made no one helps.

Rating:

5.0

Professional manager, helpful staff, and clean and safe storage!

Rating:

5.0

Staff was efficient and quick.

Rating:

3.0

The Dude that checked me in was very nice and helpful. Sat am I go back and the drive way had 2 trailers and a uhaul vehicle blocking entry. The guy said I couldn't get in. I turned my car off and said I need to get to my storage. He moved uhaul. Hopefully all goes well Sunday.

Rating:

5.0

Very friendly and helpful staff. Clean facility, super easy and Convenient to pack storage unit.

Rating:

5.0

Thank You All and most especially GM Kyle Wright for always directing my worries at an ease standpoint throughout my financial hardship situation that had me in a bind to pay my unit on time......Again, thank you and hope to do business with you soon. Sincerely, Stacy Quidachay (702) 929-8752

Rating:

1.0

General Manager was impossible to get ahold of. He failed to prorate units as stated in the move-in. We reserved a 10x10 unit and since he gave our unit away, he gave us 2 5x10 units stating we wouldn't pay extra and they "are the same square footage". When it came to pay rent, we were getting charged for 2 5x10s instead of a single 10x10. We tried for 3 days to contact him, and never actually did get to talk with him. The issue was solved without us ever talking to him. When I moved out of the first 5x10, I did so online. It stated that it would be pending general manager approval for up to 48 hours and he never did approve the move out. When we moved out of the second unit, we talked to a very polite and helpful female worker who was able to move us out of both units. The entire process of getting the units and trying to pay rent was stressful and frustrating. We won't be using U-Haul again as long as the same general manager is there.

Rating:

5.0

The lady that helped me was so nice and was beautiful inside and outside and was so helpful I wish I knew her name

Rating:

3.0

Wasn't nothing wrong. Just wasn't the correct size and I need 24/7 access as I like to move at night when the sun is down and its cooler.

Rating:

3.0

It’s very warm, 87 degrees where my unit is located.

Rating:

5.0

Great experience!

Rating:

3.0

I was supposed to have a free lock left in my unit. It was not there. Called the office and corporate answered. I was put on hold and finally hung up wait in ng for a response regarding the lock.

Rating:

2.0

the manager is completely rude

Rating:

5.0

Staff was so very nice, no hassle. Thanks

Rating:

5.0

Kyle is great and runs a wonderful establishment. Thank you very much!

Rating:

1.0

The People you have working there not honest

Rating:

5.0

Kyle was great but I could have used the lock I did have vs purchasing one

Rating:

5.0

Great staff , great staff comes from a great boss !!

Rating:

5.0

My only complaint is your prices are a little too high for the size of storm that you offered but I do like that they are climate controlled The only other thing I did not like was constantly having to swipe the card to open the door while loading a U-Haul it would be nice if you had something that you could just touch even if you had something that you could hook to someone’s keychain to sit in touch with Bobbe or something to let you in

Rating:

1.0

My storage unit was broken into and I lost property. The store manager Kyle was not helpful, my insurance agent and I was unable to see video footage. There is a suspect and when she is caught, I am asking law enforcement to investigate the relationship between her and staff/manager. I believe this is an inside job. Uhaul advertises safe clean secure. Not secure at all. I cleaned my unit when I moved out. There is a large water puddle out side of my unit in the hall. I informed staff and they just said it's always there. It has been there for two years.

Rating:

4.0

Just didn't need the unit anymore, otherwise it was a good experience

Rating:

4.0

Your clerk Ashley was super friendly, knowledgeable and helpful, but she seemed to be the only one there, so busy with 3 of us to take care of. She did an amazing job. The only complaints I had with the experience was, online it said I reserved a main level unit (2 showing available) but none were available when I got there so I had to take a lower level. The other was the access key, takes some learning with the many card swipe units available so a tutorial would have been helpful. Ashley showed me the basics but she could have used more counter help so she would have had more time to get in depth with the access key. That was not on her. Overall, very pleased. Thank you. Keith

Rating:

5.0

Will use again in the future!

Rating:

5.0

Kyle was great about working with me to get my friends belongings out of her storage unit and all the staff were professional and nice.

Rating:

5.0

I have been with U Haul for many years. I would personally like to say that I have ALWAYS I had a Safe snd personal experience. The Manager of the store is Amazing and an asset to the U Haul Corporation.

Rating:

4.0

Very clean the staff was so delightful and took good care of everything on the inside Was concerned about the snow removal and ice control on the outside I was concerned many times in the winter of getting hurt trying to load my car

Rating:

5.0

Kyle is super! So helpful and friendly!

Rating:

4.0

A little pricey com0ared to the size 9f the unit.

Rating:

5.0

Loved the clean, climate controled and secured vacility. I highly recommend and if I need additional storage space it will be my nr 1 choice.

Rating:

5.0

I really appreciated the customer service. Very caring and friendly staff, thank you for everything!

Rating:

5.0

Kyle was very friendly and helpful.

Rating:

1.0

First I was canceled on for my ubox's twice the day before they were to arrive. Then when I got my uhaul I was told to call and talk to a staff member at the storage location. I called and talked to a guy saying I will need storage in two days I'm driving up from idaho and I was told to call by uhaul to make sure there will be space the guy I talk to chuckled and said they will have space. I got to the storage and said I was told you guys will have room for my stuff when called the guy said ok. I told him what I was driving and asked what I would need he said he will only have 2 large units which will only fit my first truck. I then said well what can be done about the second truck. He then said I don't know what it will fit in I only have the small units left. I ask how many I will need to fit my truck load in. He said I don't know. I was like so you don't know what your storage units hold. He said yes but I don't know what you are needing storage so I can not say if it will fit. And then said I do not like your attitude. At this point I was still calm just talking harshly because the agent was not even making an effort to help me. But after he don't want to assist and didn't want to listen to misidentified or my frustrating experience. I then said oh OK let me tell you why I'm frustrated explained the canceled ubox and then the call that I made earlier. He then said but did you make a reservation. I'm like I did not say the word reservation but I spoke to someone saying want I need and when and when I got off the phone I thought it was taking care of. I then asked again what I need for my to trucks at this point he says I will not service you you need to leave. I was like really you have not done anything have not answered any of my questions and are completely un willing to help me I asked for the manager that was not there he gave me a card and told me to call the manager. I asked to use a phone to so since there was one right there oh and the. He finally did something and called the manager on his phone. Which the manager was not going to be in until 2pm I was frustrated at this time. And still continue to ask what I would need he still said I do not know what your hauling so I can not help you. At this point I had verbally ask if he is going to ask what I'm hauling so I can get help. He then said I don't know what you want from me. Really I only have been asking the whole time. So I said slowly are you going to ask me what I'm uhauling so you can help and actually help me. He then after the long time ever just trying to get some assistance said I will give you the 2 box to start with and then you can come back and order more if need be ..... so I said thank you that is all I want this whole time is some help and some effort on you part and this whole issue could have been resolved.

Rating:

5.0

I’ve been very happy with the service so far! My move out date is not until 06/06. But I’ve been very happy so far.

Rating:

4.0

Employees are mostly friendly and helpful. One employee was short and not helpful during the 4 months I was a renter.

Rating:

5.0

Patty Egan in Bloomington,MN and Kyle Wright in Bismarck were so helpful!! And very nice!!

Rating:

5.0

Former employee

Rating:

5.0

I have no complaints about my experience. Everyone was very helpful and the facility was well maintained and easy to use. I would definitely use this facility again.

Rating:

2.0

But renting a truck with uhaul I never rent a truck for out state driving I was told I wasn't going to be charge for tolls or anything in my car nd after 2 months of renting I noticed I was getting charged every 2 weeks from 30 to 20 dollars at my debit card when I paid almost 1,800 dollars in cash nd I was told it includes toll nd mileage I end up paying almost 2,ooo after I noticed the charges on my debit card wich I went and changed my debit card to avoid charges I recommend do not give ur debit card when renting for uhaul nd if u do use a pre-paid master card

Rating:

5.0

Kyle and staff were great! Very understanding and reasonably priced!

Rating:

5.0

Uhaul is top of the line.

Rating:

5.0

Excellent, well-designed facility. Superb customer service!! Highly recommend! A+++++++++++++++!!!!!!!!!!!!!!!!!!!!!!!!!!

Rating:

3.0

Waited about 20 mins before a staff even came to front desk. Yelled in garage but no one still only to have worker come out of bathroom and was rude. I've had good experiences with other workers but this worker was on the phone first time I went to open storage and i had to keep repeating myself to him. Second time he had ear buds in his ears and I again had to repeat myself!!

Rating:

3.0

The rep was on his cellphone and I had to really dig for options and information. He certainly could have shown me how to enter the building with the security features.

Rating:

3.0

friendly peeps

Rating:

4.0

800# personnel did not answer phone in timely manner. One woman did NOT listen to previous recording and was rude and incompetent. Gave wrong and threatening information about move out date. Clarified in person at the site, that was wrong in doing so

Rating:

5.0

Bismarck's best storage facility!!! Fair price, GREAT staff, awesome location, clean, secure and safe storage.

Rating:

3.0

The online process is very easy and I appreciated it. Maybe the only improvement could be the possibility to choose which unit among those available? Because I have now 2 units, one on the 2nd and one one the basement floors. The human factor is less than ideal. There was no lock in either room, although the emails from the online booking specified it, and I had to purchase those. Every time I had a problem ( and I had many related to the in person renting process, as well as with the online ) the wait on the phone call for customer service was more than 1/2 hr and the person could not solve my problem ( the first time she could not even understand it). Luckily, your online format is very helpful so I could solve my problems despite the human factor...

Rating:

3.0

There is a discrepancy between the website stating the move in can be done all online and the fact that I couldn't and still had to go to the service counter.

Rating:

5.0

no longer needed the additional storage space

Rating:

5.0

The facility was easy to work with, clean, and the people were friendly.

Rating:

5.0

Great customer service! Always helpful and friendly.

Rating:

4.0

Would have given a 5 but the card key did not work and I hade to go back and get it activated - security door was needing repairs.

Rating:

1.0

Kyle Wright sucks at managing this place. He had charged me for a late fee of $15, twice before the 6th day of the month. It clearly states $15 after the first and $15 again after the 15th day of the month late rent. So I had to pay extra just to get into my storage, and when I went in to get a bag out of my storage he stated he was going to call the cops because I wasnt allowed to go into my own things/storage without paying first which I told him I had paid that day and to go head and call who ever because I had proof I paid online. And then I finally closed me storage with them last month and now almost 2 weeks later he has charged me a " $25 cleaning fee" on my card which was only removing a 2 queen size mattresses. When I was closing out my account I had told the young man who closed my account for me they were in there and I couldnt get them out by myself because I am 8 and a half almost 9 months pregnant now and he said he would take care of that for me. Now to see Kyle is charging me $25 for that is ridiculous. This storage is way over priced and the manager, Kyle, is not fit to be running businesses where he can just rip people off like that and feels like he can do as he pleases with others money. Especially during this pandemic. He is a awful and I hope he gets replaced or demoted overall. This storage has so much more ability to get customers if he wasn't such a a**hole and money hungry

Rating:

5.0

I want to thank the manager Kyle for working with me and my family. Times have been tough for us and I appreciate that he worked things out for us.

Rating:

5.0

Costumer service person "K"? was very professional , polite and helpful. Driveway, parking lot and outside equipment and parking facilitates to main front door appeared to be congested.

Rating:

5.0

Kyle is so wonderful to work with. Please give him a pay raise 😊.

Rating:

3.0

Staff was friendly. Facility was nice. Way too expensive. I moved out on March the 3rd and was charged for the whole month of March, this isn’t right, it should have been prorated and the remainder of march’s rent refunded.

Rating:

5.0

Management at the Bismarck facility was exceptional - friendly, capable and helpful. Made my experience top rate and I have referred others to this facility.

Rating:

3.0

Elevator went out of service before we could even put anything in storage. Waited for someone to come fix it, but nobody showed up so we had to carry furniture down the stairs.

Rating:

5.0

Very nice facility and staff

Rating:

1.0

Manager i think named kyle stated owner was rude and disrespectful towards my husband & my self as i was on the phone listening to him bad mouth me. I then ask my husband to close both of our units.

Rating:

1.0

Nothing against this location but I hate UHaul. Had a horrible moving experience with them. I reserved a truck drove a couple hours to get it found out it wasn’t reserved.

Rating:

2.0

I had to pay for the same day I moved out and never got a refund

Rating:

5.0

During my move in and move out time, your staff was extremely helpful and very kind. Please give kudos and extra pat on the back to the young man who was always helpful. He was working 11/17.

Rating:

5.0

Everyone was so kind and helpful.

Rating:

5.0

Excellent experience

Rating:

5.0

Thorough instructions and good follow up.

Rating:

5.0

Great!

Rating:

1.0

This location is absolutely horrible! The worst employees and manager I have ever dealt with! Very poor customer service and lack of work ethic! Don’t waste your time find another location!

Rating:

4.0

The best part about the storage is that it is climate controlled and has security. I also appreciated the large loading/unloading bay, large elevator, and the free to use moving carts.

Rating:

5.0

Various sizes available. Convenient to my location.

Rating:

1.0

Cannot get in contact with any staff at this property unless you walk in (& then they still cannot help answer your questions). Phones are NEVER answered!

Rating:

5.0

thank you

Rating:

5.0

Thank you for taking are of my stuff!

Rating:

5.0

Great customer service.

Rating:

5.0

Very helpful staff, friendly, interested; gave me just what I needed and to my needs. Thank You Bismarck U-Haul!

Rating:

3.0

Have record problems Most expensive Five star storage a much better choice

Rating:

5.0

Friendly, helpful staff. Clean facilities.

Rating:

5.0

Your staff are courteous and professional.

Rating:

5.0

It is well kept and in a nice location. Was not afraid to go into there by myself which is a plus lol

Rating:

5.0

The young man from Rapid City SD that had helped me is a top notch employee. Very good service from him and very helpful.

Rating:

5.0

Great

Rating:

5.0

Employees were extremely helpful and just awesome. I will definitely come back for my moving needs.

Rating:

3.0

I am not dissatisfied, but it is prepaid storage. I also rent out storage units for cold storage garages, I do not lock my customers out after 3 days, with out a phone call. Like this facility does.

Rating:

5.0

We had a great experience.

Rating:

5.0

We got there right before closing and while we were being handled another couple walked in for a trailer and the worker stayed to help even after closing time.

Rating:

4.0

Everything was very satisfactory. Thanks for the three years that I was a client!

Rating:

3.0

Had great experience with a woman the two times I was there to get things from my Uboxes. The day I needed to haul my boxes 100 miles was a different story. Had very poor and rude customer service.

Rating:

4.0

The storage facility itself was great. I dealt with Chris every time I went into the store itself and he was rude and terrible to me and other customers. Manager with the beard was wonderful though!

Rating:

5.0

My experience with BIsmarck UHAUL was great.

Rating:

5.0

If I ever need the use of a storage unit I would definitely use this facility again!

Rating:

5.0

I have used U-Haul for over 20 years and this is by far the BEST U-Haul I have dealt with. Wish they were all like this!

Rating:

4.0

Found it was just what I was looking for, when it came to keeping all I needed stored for at first was short term and turn out to be longer.

Rating:

5.0

All staff has always been very helpful at the Interstate location in Bismarck ND!! Thank you for no hassles and being very professional!!

Rating:

5.0

I rented a unit here for two years and always felt secure that my possessions were in good hands. UHaul will continue to be my go-to for storage and moving.

Rating:

1.0

Unprofessional, discourteous, and insensitive. Mr Kyle Wright not only continually charged me Rent for a UBox I no longer owned but also issued me an incorrect receipt, andstill not returning my calls

Rating:

2.0