Customer Reviews for U-Haul Moving & Storage at West Maple St

Rating:

3.0

Make sure that the critical parts of the truck are functional.

Rating:

4.0

Would rent U-Haul from this location again.

Rating:

5.0

Staff were extremely helpful. Edward and Megan made my day. Would rec to everyone. Thank you so much

Rating:

4.0

Everything was great, except they charged me a cleaning fee even though i returned the equipment in same condition and folded all the furniture pads for them.

Rating:

3.0

The truck I rented had some minor damage spots that were not marked and identified. When I questioned them about this the U-Haul rep said that they were out of the markers and not to worry about it. I insisted that I take photos so as not to have U-Haul later insist that I had caused the various unmarked damages.

Rating:

3.0

Forgot my dolly had to come back

Rating:

3.0

Horrible phone wait time.

Rating:

4.0

Make Maple Street wider or add a turn lane for those coming from the west.

Rating:

5.0

very quick check in and out.

Rating:

4.0

A bigger parking lot would help. There is nowhere to park to go inside and rent a trailer When returning the trailer, someone was parked in the return lane shopping inside the location. I had to enter through the exit of the return lane. I unhooked but this person was still inside and still blocking the entrance. Other than that, the rental went okay.

Rating:

4.0

The equipment I agreed to haul across country had been damaged previously and should not have been sent. On the way out of the lot the trailer snagged another trailer in the lot. Luckily the young man helping me saw what had happened. This could have been a serious mistake due to parking two trailers to close. Other than that it went well. The staff were courteous!

Rating:

3.0

Employees weren't very professional or welcoming. Did not call when vehicle was done.

Rating:

5.0

Another great experience from this location.

Rating:

4.0

I picked up the truck on Monday, March 25th and went to my office and loaded for a food Show. When I got on the Interstate the truck overheated and I took it back to the location. The mechanic added radiator fluid and it did not overheat the rest of the trip to Kearney. When we loaded in Kearney and started back to Omaha it overheated again and I added more antifreeze. I almost made it to Omaha and it overheated again. I again added antifreeze to the truck around Gretna and did make it to the office and unloaded. When I got to U-Haul it was leaking in the radiator. The manager did say he would discount some of the bill so i hope they did? Thank you, Mark Minino 402-680-=3712

Rating:

1.0

Truck needed maintenance transmission would down shift going down hill would not just coast down hill fuel mileage sucked the truck bounced extremely too much to the point 2 tv’s were broken several other items were also broken and they well packed in your tv boxes

Rating:

5.0

Yolanda was knowledgeable and went out of her way to be helpful. GIVE THAT WOMAN A PAY RAISE!!

Rating:

5.0

Great job

Rating:

5.0

Great atmosphere, great vibe, smooth in out service, and friendly staff.

Rating:

5.0

Fast and efficient service

Rating:

1.0

I’m pretty ticked off about my rental. I put the starting and ending addresses in when I reserved the truck and literally picked up the truck, went to the starting address drove to the drop off location then to the truck drop off and they said I was 11 miles over on mileage. I had the same experience on my last rental just a few weeks ago. How is that possible? Do I get charged for the mileage to get to my drop off location? I will not be recommending your company to anyone.

Rating:

3.0

Prices don’t reflect good usage for simple rentals. I used mine for maybe an hour and I was charged $50 and had to replace gas on top of that

Rating:

5.0

The rep ripped the light cord out of the back of my truck which split the wire loom, he then just threw it on the ground.

Rating:

1.0

Very Very bad , they are cheating

Rating:

5.0

Last minute decision to move everything in one day and the staff was quick and polite.

Rating:

4.0

Better access.

Rating:

5.0

Your crew went above and beyond to install my flat tow wiring. Totally recommend for all towing products and service!! Thanks again crew!! Jason

Rating:

5.0

We love U-Haul!

Rating:

5.0

Quick checkout and check in. Truck was good and employees professional.

Rating:

5.0

The staff person who helped us great work with. I cannot remember her name but we picked up at 8 am on Friday, March 8th!

Rating:

5.0

Manager was nice and polite and help me get the storage unit I need it for my stuff and the place was well cleaned

Rating:

5.0

Great service. Loved it.

Rating:

5.0

I'm glad you all put out the stuff so my stuff would not be ate up🤣🤣

Rating:

5.0

The check engine light was on when I got the truck found a bottle of whiskey under the passenger seat and the check in area smelled like weed and the help was not very professional. But when I checked the truck in the gentleman was very professional in checking equipment in. Just check out was rough.

Rating:

5.0

N/A

Rating:

1.0

The rep needs to end their personal conversations and acknowledge their customer's standing in line.

Rating:

4.0

The shield over the trailer tire only had one hold down strap. There was no safety chain in the front of the trailer (like the previous trailers that I have rented) to attach to the car.

Rating:

2.0

Needs more room for parking.

Rating:

5.0

Prebook your rental, on-line, prior to showing up to the place of business. It saves you and other people in line a long wait.

Rating:

5.0

Everything was good!!!

Rating:

5.0

Everyone was so kind and helpful.

Rating:

3.0

The young black man working that day was not happy. He made it know to everyone there that he was fixing to quit. A very unpleasant person. Even short with people on the phone. Also....they need more help there. I was the 4th one in line and took well over 30 minutes and I even did all my info online for "faster" checkout and still had to show my drivers license and answer questions that I already answered on the Uhaul app. Luckily, I got the nice lady who took care of me and not that young black man. PLEASE WASH THE OUTSIDE OF THE TRUCKS. I had to stop down the road to clean the outside of the wind shield. Outside was so dirty barely could tell it was a Uhaul.

Rating:

5.0

Always had a great experience at this uhaul location. Thx

Rating:

2.0

The truck was very dirty. the in side smelled so bad of cigarettes it made my passenger fell sick

Rating:

4.0

Clean out the truck completely. Provide a truck with cruise control for a 500+ mile trip!!

Rating:

5.0

Quick worked well with me very friendly and helpful. Truck was nice ran great was clean

Rating:

5.0

Everything was perfect

Rating:

5.0

Very professional and caring

Rating:

5.0

Staff was friendly and checking uhaul truck out was simple.

Rating:

2.0

The gas tank - according to your own records and according to the gauge when I got in the truck - was "13/16" full. I filled it all the way when I returned it and asked about compensation. I was told that there would be no compensation, and that I should have only filled it to 13/16 full. HOW ON EARTH would anyone putting gas in the tank possibly know when they hit the 13/16 mark? If I tried to do that, and guessed wrong about when to stop, and only filled it to half, would you have charged me? If the answer is "YES", then why can't you do the opposite and grant a credit for putting in more than what was in it when possession was taken? I realize this was a waste of time. You don't really care.

Rating:

5.0

Always have gotten good service at this location. Thanks

Rating:

5.0

The staff could not have been more helpful!! They were amazing and I had a complicated situation!! So recommending to everyone!!!

Rating:

5.0

They made my storage conveniently close to the door to unload my stuff considering how cold and snowy it was when moved.

Rating:

5.0

All good things at this location.

Rating:

5.0

Evan was great help during my move which is always a tough time. Very competent and helpful.

Rating:

5.0

I've been dealing with this U-haul company for many, many years. They have never disappointed me. And I will only do business at this location. Because they're very convenient and they're courteous. Always treated me fair.

Rating:

5.0

The customer service was awesome

Rating:

5.0

Great experience! The guy who handles the storage units was very professional and helpful! Thank you for a great experience!

Rating:

5.0

Management and customer service were great and personable.

Rating:

5.0

The staff at uhaul was very friendly and help me when every I needed I would rent from this location 90 th and maple

Rating:

1.0

This was a poor experience. I should’ve look at unit before storing item.Spider are all over this location. The air conditioner wasn’t working. No fan being provided Maple street storage units should rent for $50. I always rent UHAUL trucks . I WOULD NEVER RENT STORAGE AT MAPLE LOCATION.

Rating:

3.0

Everything was ok, except, the a/c was not working and I worried about some things in storage. Also, as I moved in and out, the motion sensor lights kept going out and I had to walk down the hall waving my arms to light them up again. It was inconvenient as I was trying to move things around in my unit which was already dimly lit

Rating:

5.0

The lady was really nice to me

Rating:

5.0

Everyone was nice and helpful.

Rating:

5.0

Staff was very informative, accommodating. 89th Maple, Omaha, NE always my go location.

Rating:

1.0

I moved out of the unit in February and they refused to document it and kept me in the system as a current renter. They did this for almost 6 months before I found out. This fraudulent behavior has resulted in my account going negative to the tune of almost $800 and U-Haul will not acknowledge the fact that one or more of their employees has either made a huge mistake or is running some kind of scam where he/she is benefiting from such fraudulent activity. Upon discovering that this fraudulent activity was occurring I then started investigating and found out that the unit was set for public auction on the 25th of May, 2023. By U-Haul’s own terms and policies the contract for the unit is automatically and immediately null and void after public auction occurs. Again I was billed again for another 2 months. When I discovered that someone working as a U-Haul employee was using U-Haul's brand, system, facilities and customers in a scheme for personal financial gains I was bewildered, shocked and exponentially angered to the point of ending the lives of everyone in the facility, but upon further thought and consideration I chose to keep the peace. Even though I am a highly trained and decorated killer, I try to keep those talents and abilities away from the civilian world and only use them on missions and deployments. I would highly recommend that someone at U-Haul figure out a way to shut this employee ring of bandits down and I mean yesterday.

Rating:

5.0

Prices seem high for the area.

Rating:

5.0

Good manager

Rating:

4.0

A map showing where in the facility my unit would approximately be would have been very helpful.

Rating:

1.0

2nd floor rooms with access ONLY by stairs???? That is ridiculous. I've never been to a single storage facility that didn't have elevators... until U-Haul. And now I know it's normal with them. They are the only storage place I would spread the word not to use. Further, your policy that storage and truck reservations are NOT REALLY RESERVATIONS.. is absurd. I was told "if anyone walks to the counter before you we will give away your reserved unit". Which is exactly what happened when I drove into town and showed up with my truck and movers being paid by the hour. The facility I reserved had NO space. So I was forced to go 5 miles away and then carry all of my furniture up stairs to my unit. A truly awful experience. Your trucks are great. That is ALL U-Haul does well.

Rating:

5.0

All questions were answered. I was very satisfied. Would come back.

Rating:

5.0

All of the staff have gone far above and beyond to help individual customers with individual needs. Those who have mobility issues are treated with dignity, and if situations crop up they are quick to find ready solutions. An enthusiastic and helpful team of people.

Rating:

1.0

I had my storage broken into twice. I cancelled my storage and yet got billed or it and messed up my credit. The staff isn’t listen at all to my concerns. It was a horrible experience

Rating:

5.0

Man who helped me was very good & explained it well.

Rating:

1.0

I paid faithfully until my health started failing (9 months later) I was in the hospital fighting for my life and what happened they auctioned my ONLY BELONGINGS.. I lost everything and still recovering in a shelter.

Rating:

4.0

Had frequent issues with electronic gate to get in. No one answered on call button or came to help

Rating:

1.0

I originally moved in on 7/26/22. The entire process took an hour and a half, from the time I arrived with my truck to the point where we actually had the unit and could begin unloading. The staff were completely incompetent, I was passed around like a hot potato until I finally got to someone who seemed to know what they were doing. Once we -finally- got the unit and opened the garage door, we saw at least 15 roaches scatter into the walls. When I brought this up originally to the staff they told me that pest control would be out within the week. Fast forward to Thursday, August 18th - I arrive at the unit to pick up some of my things. There are roaches absolutely everywhere - on my things, on the floor. I'm not thrilled, but I take my things and go as I was in a rush. I called on Friday the 19th to report the roaches and to pay my bill for the unit and then discover that not only can they not find me in the system, but they've rented my unit out to someone else! Eventually, after two hour long phone calls on 8/19 and 8/22, they found "my" unit (wrong unit number, my stuff is not there), and it was listed as being rented by my Dad, who lives in Chicago, and had nothing to do with the rental whatsoever. I had to physically walk to the storage building, open my unit, and show them that I was in the unit that I said I was. I told them about the roaches again, and was told -again- that pest control would be out within the week, which I can only assume at this point is a bald-faced lie. I was given a month of "free rent," but I plan to leave a very public review unless the bug situation is resolved permanently. I have spent a total of 3 hours out of my life trying to deal with U-Haul's incompetence, and now will have to spend countless more cleaning and re-packing my things because they are probably infested with roaches. I am disappointed and upset, to say the least. I rented this unit in the first place because I'm disabled and needed a place to put my things after escaping an abusive ex. Moving and a legal separation are already difficult enough, this storage unit fiasco is absolutely the last thing that I need to deal with. Shame on you, U-Haul.

Rating:

5.0

Staff were very helpful and understanding and courteous actual rental date was 8.17. 2022

Rating:

4.0

I'd definitely recommend this storage place to others

Rating:

5.0

A bit too high on rates

Rating:

4.0

Oil leaked into my unit from the unit next to mine. I appreciate you putting down some stuff to soak it up. A couple of dead mice, but nothing major. Very convenient.

Rating:

3.0

The unit was full of mouse droppings and we had to request another unit. the manager did however seem concerned and did he best to find another mouse free unit

Rating:

5.0

All was good for the past 9 years but if I rent again a storage unit I would go somewhere with an elevator. Those steps are horrible.

Rating:

5.0

Meets all expectations. Thank you!

Rating:

2.0

the move in experience was frustrating. I had to go back and forth from the unit to the office 3 times before I could access the unit. I was not given proper information about the unit and the staff seemed unwilling to assist and one member treated me as if I were stupid.

Rating:

5.0

Love these guys, great vibes. Well done

Rating:

5.0

I really appreciate you working with me times was hard

Rating:

1.0

We asked for help from the staff & they left and never came to help us . Also we found 3 rats in our unit . But before that The facility was very nice & clean until the incident

Rating:

4.0

No after hours access. Staff very, very friendly. But, hard to get ahold of someone at the store over the phone.

Rating:

5.0

Hello everything was good except one thing. The old lady promised us a low level storage and that never happened. We had to end up going upstairs to a different storage unit. I dont understand why you would be promised a downstairs and then you end up upstairs.

Rating:

1.0

I purchased the 24 HR access to my storage unit, yet on two separate occasions I was not able to gain access. Not only that. I chose this location due to the fact it had an additional security fence around the perimeter. For over a month the gate to this fence was left wide open due to construction. I was never notified of this or that we wouldn’t have access due to construction/pouring concrete. I tried to reach the store by phone on multiple occasions, which is not possible due to the fact that I’m routed to a call center. After you wait on hold for 45 minutes the call center informs you that they know nothing about these units due to the fact that they are managed on the local level. Which it is impossible to reach them due to the fact all the calls are forwarded to a call center. In an effort to find answers I sent an email to the store with my questions about the security gate and not having access. My email was never responded to (over a 2 month period). I then receive an email and text notification from the store saying “there is an emergency with your storage unit, please contact us right away at 402-932-0440.” The number was incorrect. It’s is not the store number or any number for U-haul. Due to the message, I was concerned about the state of my items, especially since the number I called only ever ringed without answer. I took off work and drove to Omaha to find out what was wrong. Turns out nothing was wrong and my payment was just late. Upon arriving at the store and finding out that the store is apparently using emergency messages to trick people into coming into the store, I went over my issues. The response I received was that I must have not been doing it right because that was impossible for me to not have access. Even though the movers that I payed to move my items (for no reason since I couldn’t access to my unit) also tried multiple times. I closed my account and moved my items to another location. It is a shame to see U-haul having such poor business practices, especially when they used to have such high standards.

Rating:

5.0

The guys were quick with the paperwork to get you on your way!

Rating:

5.0

I was amazed how clean my storage unit was when I moved out. I was an occupant much longer than I expected. Staff was always helpful and accessible. I would recommend this particular location to anyone. Only drawback was no elevator.

Rating:

1.0

My items were contaminated with mice, mice urine and droppings. I loss some very valuable items due to this.

Rating:

5.0

Both locations in Las Vegas and Omaha Nebraska where the best

Rating:

1.0

had mice in bedding and other things..had to throw out. The smell was very bad and big house flys.. would not recconded to anyone. didnt not help me in anyway.

Rating:

5.0

The lady that helped me was beyond fantastic. And she legit helped me, , I wasn't sure what to do or how to proceed with some things, but she laid out my options for me and helped me figure it out and couldn't be more friendly and patient I had a great experience and will use U-Haul again.

Rating:

5.0

Some of the most helpful and caring people I've had the pleasure of dealing with. We had a serious accident and totaled our truck and travel trailer in June. We drove back out from Oregon and retrieved our belongings in August. These folks were so wonderful.

Rating:

2.0

The initial phone contact was excellent. Upon arrival all went downhill from then on. Staff was friendly but not as helpful as a customer would expect.

Rating:

5.0

Thanks

Rating:

4.0

My storage unit had accumulated sand along a north wall, somwhow under the wall?

Rating:

1.0

This place is terrible

Rating:

5.0

Matt and his team are always extremely helpful. I have used maple street uhual for the 3rd time this year and have never had issues. Thank you so much!!

Rating:

5.0

The staff and the storage manager, Jim, were very helpful. Very courteous and informative when explaining my options.

Rating:

5.0

They were understanding of my needs and very accommodating.

Rating:

4.0

4003 was dirty outside and in, and the seal was ripping. It took a foot to the handle to help it slide to locked, yet we were very satisfied for the money, and the staff were extremely kind and helpful.

Rating:

5.0

Dale is an AWESOME human being and he went above and beyond for me and my situation. I would definitely recommend this particular site just because of Dale.

Rating:

3.0

Almost every time I visited the storage unit I had problems getting the latch to slide into position so I could attach my padlock. Therefore I'm hesitant to use the facility in the future.

Rating:

1.0

Zero stars seems more appropriate. I find it really bad business when a debit card that isnt on file gets ran without permission. Not only has this happened once it has happened twice now. I would never refer anyone after this. When I got the storage unit all the above questions applied.

Rating:

5.0

keep up the great work thank you

Rating:

5.0

Thankyou U Haul @ 90th and Maple Omaha Nebraska . Matt Philips And his staff took Care of me . They are a professional well Managed . Team at the 90th @ maple Thankyou all .

Rating:

5.0

I came into the facility 10 minutes before closing and was greeted and treated very well. I was able to book a truck and a storage unit within 6 minutes. The gentleman at the desk was friendly and very professional. He deserves a raise and a promotion! I love U-Haul - thank you for helping me.

Rating:

2.0

price for storage is ridiculous.

Rating:

3.0

You said that I had $175 coming back refund but when I get down here they only give me $100 refund. So I rate it semi satisfactory

Rating:

5.0

I had no problems what-so-ever, however it was a bit pricey.

Rating:

5.0

Friendly and excellent service. Thankyou

Rating:

5.0

I have no desire to even look into other facilities! This team has all the bases covered, even if the customer doesn't have an understanding of else to expect. They have your back.

Rating:

5.0

Very helpful staff

Rating:

3.0

The email I was sent about access hours and the actual access hours at the facility was wrong.

Rating:

5.0

Everyone was courteous and helpful. Thank you!

Rating:

5.0

Would not recommend you haul because your prices are too high that's all

Rating:

5.0

The staff was friendly and helpful. They went out of their way to find the right unit for me.

Rating:

5.0

My only complaint is that I showed up one day at about 6:45 p.m., and the access was already locked. It should've been open until 7. The staff let me in, but I did have to drive up to the store and then back down to the storage area before I could get into my unit. But otherwise, the process went smoothly and we got a unit with a really convenient location.

Rating:

5.0

From the moment I rented the trailer ( from the man, I wish I knew his name, he was awesome ) to Yolanda who help cancel my storage unit the entire process was stress free. I appreciate GREAT service. Kudoos to all.

Rating:

5.0

Great experience 😊

Rating:

5.0

VERY HELPFUL STAFF

Rating:

2.0

The unit I had was dirty. It was not swept out. My mattress protector is ruined. It felt like the climate control wasnt working. Something needs to be put over units so people cant climb over in case.

Rating:

5.0

The staff was a class act I wish more business would be like them

Rating:

5.0

Paco was amazing to work with. Professional and polite, competent and caring. Renting a van from him was why I decided to rent a storage unit.

Rating:

5.0

Dale at 90/Maple is the best!!

Rating:

5.0

Everything was clean and secure

Rating:

4.0

To expensive

Rating:

3.0

Grounds around door had broken glass the entire time I rented.

Rating:

4.0

The business was very organized, clean and the employees very helpful.

Rating:

5.0

Everybody was kind & expert in their handling My requirements at U haul 90 th & Maple Branch . Maple Street . Omaha Ne . They have never let me down In my lifetime .

Rating:

5.0

The staff: excellent, providing friendly, helpful, courteous service, and answering questions with positive and thorough response. An older, well-experienced staff person: exemplary; like a friend!

Rating:

5.0

I strongly recommend this facility.

Rating:

5.0

Matt was always interested in helping me and responded immediately to the few problem I had with corporate billing for my storage spaces.

Rating:

5.0

Thanks for being understanding

Rating:

3.0

Received misinformation about policies from employees and manager about selling items from rented storage rooms.

Rating:

5.0

Friendly, fast, convient.

Rating:

5.0

A Great experience, thanks guys.

Rating:

5.0

great job and excellent people skills thank you

Rating:

5.0

Thank you for the excellent service.

Rating:

5.0

great service!

Rating:

5.0

Will use UHAUL over and over again when needed. Very friendly staffs and they keep the facility very clean.

Rating:

5.0

The staff performed their help in an expeditious way to renew my upcoming 1 year lease.

Rating:

5.0

The staff was knowledgeable and professional. No complaints.

Rating:

5.0

Everyone is very helpful at this location. It helps to know what you need prior to arrival. It makes the process smoother.

Rating:

5.0

great

Rating:

3.0

The staff did not seem trained and did not communicate well with each other. There seemed to be a lot of confusion on what units were available and how to use the computer system.

Rating:

5.0

Thanks!

Rating:

4.0

None

Rating:

4.0

The staff was not familiar with how to deal with a Pod delivery, mainly with how to clear it on the computers. Every other part of the move was well-done. The staff in the facility were courteous.