Customer Reviews for U-Haul Moving & Storage at Virginia St

Rating:

5.0

Keep on doing what you are doing!

Rating:

5.0

Very helpful.

Rating:

1.0

The truck was on empty when I received it I put $30 of gas in it and returned it with way more gas when I got it. I was told that I was required to return it with 1/4 tank of gas. I explained the guy when I got the truck it was on empty I was then told if I didn’t I would be penalized for not putting 1/4 tank of gas. A ten foot box truck cost me over $100 for 19 miles of driving. Never has this experience with a U-Haul facility I will never go back to this shady U-Haul again

Rating:

3.0

The yard guy that helped me with the trailer return had a good attitude. The street has a lot of construction making hard to enter.

Rating:

1.0

I was charged for the car having no gas despite me filling up the truck before dropping it off. I was also charged an extra day charge despite dropping my truck off at 6pm the same day I got it, only having it for 5 hours. I was also told by the representative at my uhaul that I could drop it off at any uhaul location, and yet another charge was added for this. I am having extreme trouble accessing my customer number in order to dispute these charges, it feels as though more money is being squeezed out of me on purpose.

Rating:

5.0

Everyone really was nice , happy and efficient!

Rating:

1.0

Waited in an empty store for 15 minutes before staff member came out to assist me. At one point, while waiting, an employee walked by me and when I asked if he could help me, he said "no but someone will be out here at some point." Once a staff member did come out of the back room, it took nearly 25 minutes to get everything done. And by that, I had to upload stuff from my phone. Ridiculous process. She was less than friendly. She sent me outside and told me to find someone and he would get my truck. Nobody was out there. After 10 minutes, a guy appeared, pointed at a truck and said "That's yours." It took one hour to get my truck. And I was first in line. Poor process and unhelpful staff are not a good mix. Wildly frustrating experience for a small rental truck need.

Rating:

5.0

When I arrived at 11am there were about 10 people in line in front of me. The girl that ended up helping me was busting her ass and was out doing the rest of the employees behind the table. All the employees were helping but the girl was going above and beyond.

Rating:

2.0

My review has nothing to do with the location. The people were very kind and helpful. It’s your process that is in need of improvement. The app did not recognize ID photos. The whole “emergency contact” process is a fiasco. It took us over 45 minutes to get through the whole process. Most likely, we will use any other rental company before we come back to UHaul.

Rating:

5.0

None, service was fast and courteous.

Rating:

1.0

I drove the 15 feet for 8 miles; end up fueling 30 dlrs. About five gallons of gas. The guy at returning line was abusive and unfriendly. 30 dlrs for gas for eight miles? That was a bad deal.

Rating:

2.0

My trailer dropoff location was changed and I was not notified. I spent over an hour going to three different locations before I could get someone to remove the trailer from my truck. Very disappointed!!

Rating:

5.0

I didn’t see anything

Rating:

5.0

staff was friendly

Rating:

4.0

The return process wasn't as easy as advertised... Prob not a location-specific issue, but would have been nice to do it over website instead of app, have public (or better) wifi available, etc etc. Would have been ok, but late at night and far from the canopy it was difficult and unclear if everything was completed correctly. Otherwise, relatively smooth and easy experience, will recommend and again when need be.

Rating:

5.0

The vehicles are well maintained and clean and the staff are friendly and knowledgeable about what you may need to help your move go as smoothly as possible.

Rating:

5.0

Pleasant experience with helpful people. Short wait time. In and out in one hour

Rating:

5.0

Everything was great except the AC & the radio didn't work

Rating:

1.0

Maintain the truck Check tire pressure Clean the cab and front window inside and out Pressure wash the loading area, loading dock, and rear bumper Clean dolley Repair the six inch gash in the steel loading bed

Rating:

5.0

Absolutely nothing.

Rating:

4.0

Ensure all purchased items are received. I never received my mattress bag and couldn't get a hold of the front desk.

Rating:

5.0

Good costumes services

Rating:

5.0

Needed a truck fast and I got one used it for 2 hours and took it back it was cheap to rent and saved me 500 .00. . thank you U-HAUL.

Rating:

1.0

The representative who assisted us was not very helpful. We were using two separate cards to pay for the truck and dolley and supplies. Three separate times he told us one of our cards declined. Could not tell us which one. I called my bank and was told my card was ran but the amount was immediately reversed back into my account by uhaul. We finally used my daughters card and her card is attatched to my account which had a large enough amount in it to cover it. This hassel delayed our starting time. Will not us this uhaul again.

Rating:

5.0

Great experience. Grateful for the trailer

Rating:

5.0

great staff, everything went to plan

Rating:

5.0

Thank you no comment

Rating:

5.0

All good, boom.

Rating:

1.0

I fell in was over charged. The prices never add up.

Rating:

5.0

Great team

Rating:

4.0

All went smooth and employee was very helpful

Rating:

5.0

Worked out great for my move. Scheduling was awful. Need to have human agents available for questions. The best I got was chat.

Rating:

2.0

Talk to customers face to face not with hand signals from across the yard. Employee Never got within 10 feet of me while unhooking the trailer and as he was walking away I heard him say something about a receipt. Only one other employee inside with two customers in front of me . I think I was supposed to get a receipt but I got fed up and left.

Rating:

2.0

We waited along with several other customers for over 30 min while the agent was on a personal call. This was so unprofessional and rude

Rating:

4.0

Always under staffed. I was there to pick up a truck, had everything done but the guy had to hand me the keys and there was a line out the door. If you can't hire people, make systems to fix this.

Rating:

5.0

I had the absolute honor of working with Katelynn Donley in setting up my moving truck and needs. I have used the services of U-Haul at least 16 times over my busy life. I have always been happy with the service and the quality of both the vehicles and the people representing such a great company. Katelynn is a perfect example of the quality Representatives that I have seen with you all for over 30 years. Thank you!

Rating:

2.0

I was overcharged for gas after returning it. The attendant let me leave without checking in front of me to discuss additional charges. I left the truck at the same gas level.

Rating:

5.0

Pick up Kaitlin or Haley ? Super! 10 stars!

Rating:

1.0

Make sure you have reliable employees that show up to help on their designated days. There was only one gentleman there to help multiple customers. He did a very good job of keeping calm and trying to help quite a few people.

Rating:

5.0

Everyone there was amazing ! The entire staff was knowledgeable and super helpful . They definitely made it an easy an pleasurable experience.

Rating:

1.0

Waited 1 1/2….i think it was the kids first day opening…there was 13 people ahead of us…. Finally got to agent….BAD customer service skills!!! He was slouching in his chair…SLOW at what he was trying to do..:he talked so fast he mumbled BAD!!!! Equipment wasn’t clean…the guy working outside was a jerk….real smart ass…and slow….hubby asked 3 times if he had his pictures wouldn’t answer and then smirked at him…hubby was PIISSED off… Rude place…then expected him to park it in the bay…we had to pay to be treated this way!!! Feel free to call me!!!!

Rating:

4.0

I booked a 20’ truck one way to Las Vegas that was 3 days by default but everything was changed and I’m not happy that someone changed everything in my booking without me knowing or any note and I end up paying more But truck was great !

Rating:

4.0

Both employees were respectful and polite. Both were unhurried and explained the process well. I would use this service again.

Rating:

4.0

Location didn’t have what I needed when I reserved. The lady at the counter was able to switch to a trailer that was similar.

Rating:

4.0

Everything was easy, except for the equipment we ordered was in two different locations, about an hour away from each other. We rented a 15' truck and a trailer. Instead of having us pick them both up in one place, we had to go out of our way in traffic, to get the trailer. I understand that sometimes you can't find both in one location. However, when we drove to get the trailer, they seemed to have a lot full of trucks. Anyhow, I found that making the customer deal with this logistical issue seems wrong. Or at least they could offer us some options -- like wait a day or go to a different pickup where we could get both at the same time and place.

Rating:

3.0

Only one employee was working behind the counter. She had to step away to assist another customer with propane, which resulted in an additional 10-minute wait for what ended up being a 30-second transaction. Although there were several trucks available, I was assigned one that was still being prepared. The employee was actively scraping bugs off the windshield when I was given the vehicle. On the positive side, the truck was in excellent condition with only 12,000 miles. The main drawbacks were that the mirrors would not adjust, the windows were manual, and it didn't have cruise control. I was honestly surprised that vehicles with that level of equipment are still being produced today.

Rating:

1.0

Waited 1.5 hours to pick up a trailer in reservation complete shitshow at the pu location never ever will go back

Rating:

5.0

Gas milage was not great but got the job done

Rating:

3.0

I was charged for 13 gallons of gas when I filled it up exactly to the point of where it was but I picked it up 3/4 of a tank they claimed it was an eighth

Rating:

5.0

Everything went great and the employees were very helpful and courteous

Rating:

2.0

Reservation system is a joke. Horrible wait times and rude staff. Generally bad customer experience.

Rating:

5.0

I had an awesome experience at this location. The staff was amazing. Incredibly helpful and just a joy to work with. Definitely will always go to this Uhaul for all of my truck rental needs!

Rating:

1.0

My truck was supposed to be free (VIP) due to breakdown on previous rental. I have to pay the full rate to pick up the truck. It took 1.5 hours to pick it up. Still waiting for a reimbursement

Rating:

5.0

You got great service 👍 I would recommend you to everyone

Rating:

5.0

Make sure you folks have enough help to maintain your quality of service

Rating:

5.0

No comment

Rating:

5.0

U-Haul Moving & Storage at Virginia St has the most efficient and personable team west of the Mississippi (east is the Tyrone team in St Petersburg). The facility grounds, parking, maintenance bays, and store are clean and ready for customers (there was no lack of customers on the day I rented). The vehicle was in excellent running condition (no issues of maintaining speed or able to accelerate uphills with a full load and braking smoothly downhills) and clean cab and storage area. Thank you to Rebekah I and her teammate .

Rating:

5.0

Everything was done quick and efficient. Thank you Virginia location!

Rating:

4.0

Good overall.

Rating:

2.0

Very slow. Waited in line for an hour to pick up the truck that was reserved in advance. Also required to call my emergency contact early in the morning that felt invasive... did not seem necessary at all and the contact was very confused.

Rating:

5.0

Easy pick up, easy drop off. Friendly staff.

Rating:

5.0

Muy buen servicio excelente gracias por la atención

Rating:

5.0

They were great. Extremely helpful with everything. Nothing but great things to say about them.

Rating:

1.0

I cleaned the truck when we were done and you charged me $1,500 for a cleaning fee. I have photos to show the condition of the truck upon arrival. Why did you charge me $1,500?

Rating:

2.0

The agent that helped Rebecca was great. She was the only one working and the line was to the door.I waited in line hour to check out. There was no other agents but her. She was helpful and patient under the circumstances.

Rating:

5.0

Nothing. Everything was perfect

Rating:

1.0

There were only two people working. They worked hard but it took 2 1/2 hours to pick up a trailer. Really!!!!!!

Rating:

5.0

Also very easy, with very helpful staff.

Rating:

1.0

Cancel my reservation! I need to rent a 10-foot truck because "nothing is available."

Rating:

4.0

Make the process more simple and faster

Rating:

2.0

They man who inspects the trucks out front did not alert me that I left my small keys to my uhaul lock which i had attached to the truck keys. He just extended his bad and was pushy. I received no call back from this location that keys were attached. They dont care.

Rating:

5.0

The staff there is funny and friendly

Rating:

1.0

Mala atención y te hacen una oferta engañosa me cobraron más de 90$ más 12 de gasolina por solo 25 millas es un robo

Rating:

2.0

When I had gone to pick up my rental truck the truck was not ready and not cleaned. We were sent to the moana location which was even worse. The store was super clean but we waited in line for 45 minutes. The lady at the front was super nice but Raymond which was new did not listen to anything I had to say about my reservation and told me that my reservation was not in the system even though I had showed him all the information that the previous location had given me. Then he had proceeded to change my grandmothers account which is a different story into my name and stated that my grandma who doesn't have a phone nor phone number should not use my number for an account and was just very very rude. The other lady had apologized for his actions but the way he acted and did not listen to me was not great.

Rating:

5.0

This is the best UHaul location in Reno, Nevada. If you are seeking short-term, or even long term storage, I would greatly recommend the UBox. Upon opening my box, everything was in perfect order.

Rating:

1.0

Please go anywhere but uhaul. You will thank me! In Las Vegas, NV and in Reno, NV I had horrible experiences! They will not take out your Ubox on the days you reserve them to, water Damage

Rating:

1.0

Rude employees, nobody knows their job l, they over charge and I’ve had nothing but bad experiences with uhaul!!! My stuff had water damage in my ubox as well!