Customer Reviews for U-Haul Moving & Storage at Steeds Crossing

3,159 reviews

20607 FM Rd 685   Pflugerville, TX 78660

(512) 251-2090

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(512) 251-2090

20607 FM Rd 685
Pflugerville, TX 78660

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nicolas Wulff 
Rating:
1.0

When I picked up the truck it had 18 miles to E. The front desk checked me in and said I don't need to get gas but if I put it to 1/4 tank they would credit me $28 - she said about 3.gallons will do. I put over 5 gallons at $18 and it got close to 1/4 but not on it. The location charged me $30 plus $16 for 4 gallons after I dropped it off. I would not trust this location or staff. I should've paid $46 after the credit but instead paid $109. This was a 3 hour 13 mile rental of a 15 footer.

Darin Rice 
Rating:
5.0

Nothing at all YEEEEEEEEEEEEEEEEHAHA ❤️

ELLIOT EGGLESTON 
Rating:
5.0

Customer did not leave a comment.

David Ertter 
Rating:
5.0

Customer did not leave a comment.

Alfonso Figueroa 
Rating:
4.0

Customer did not leave a comment.

Robert Wood 
Rating:
5.0

Trailer was bouncing everywhere

Guillermo Velasco 
Rating:
4.0

The location is okay - if you're coming south from Hutto, you have to use the frontage road and make a u-turn. If you're coming north from Austin, the traffic light getting to this location is a real pain and backs up pretty bad. This location is very easy to get in and out of - staff are very nice and helpful. Trucks are all clean and the process was easy.

Vincent Gutierrez 
Rating:
2.0

This time the trailer had an issue but the staff at uhaul didn’t acknowledge. It would have been nice if they trusted the customer and swapped the trailer when I returned to site. For the whole day I rode with a trailer that had an issue with the left side lamp. Just because lamp worked for 10 seconds when I left does not mean that uhaul trainer is immortal. It kept playing all day: sometimes it will blink and sometimes it won’t. Fault, I was not carrying a uhaul employee with me in the car all the time to show them the evidence.

Daud Warraich 
Rating:
4.0

Customer did not leave a comment.

Carlos Fierro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Wasson 
Rating:
5.0

Only took an hour to install. Quick and easy. Great price too.

Dana Moore 
Rating:
5.0

Customer did not leave a comment.

Rodney Pavlik 
Rating:
5.0

Went very smooth no issues with the trailer.

James Zavala 
Rating:
4.0

DONT FORCE BROKEN APP FOR LATE CHECK-IN

JAMES WILLIAMS 
Rating:
5.0

The current staff is great. Friendly, helpful, pleasant. Great place to store valuables.

CHRISTINE L CHESLEY  |  Overall Experience 
Rating:
5.0

Good experience.

Harry SCHROEDER 
Rating:
5.0

Customer did not leave a comment.

Hector Cardona  |  Overall Experience 
Rating:
2.0

Rental process and equipment (auto transport trailer) was acceptable. Knowledge about attaching safety chains was not only lacking, but when I offered to share a video of how the chains were attached, I was told, "that's the way we do it, the person who attached them to my truck has been here 3 years and never had a report of a chain falling off." As a safety issue, I will be following up with the Dealer and as necessary, corporate. Not acceptable.

Thomas Haycraft 
Rating:
5.0

Trailer was great other than an odor of cat litter? Overall very satisfied .

Gerald Schlosser Jr 
Rating:
5.0

Muy satisfecha con la atención brindada

Carmen Fernandez 
Rating:
5.0

A+++++++++++++

Isaias Martinez 
Rating:
4.0

Customer did not leave a comment.

Christopher Munoz 
Rating:
3.0

Customer did not leave a comment.

MIKHAL RAEHL-ALALI 
Rating:
5.0

Overall Excellent experience from start to finish!! Very pleased with U-Haul on this UBOX Order

Joe Nowak 
Rating:
5.0

Very helpful

Jerald Hines 
Rating:
5.0

Everyone friendly and prompt

RAFAEL TARANGO 
Rating:
5.0

Staff know what they are doing and are on top of it.

William Donovan 
Rating:
5.0

Customer did not leave a comment.

Robert Waddle 
Rating:
3.0

Barbara was informative; however, UHAUL should allow more authority to their vendors. Barbara was not able to change my reservation back to the original. Empower your contractors UHAUL. You allow the pickup location to modify, why not the drop off location? I now have to seek a refund. Ineffective use of everyone's time.

Rafael Mauries 
Rating:
5.0

Customer did not leave a comment.

Margaret MURPHY 
Rating:
4.0

Customer did not leave a comment.

Daniel Weber 
Rating:
5.0

Customer did not leave a comment.

Robert Waddle 
Rating:
5.0

Customer did not leave a comment.

ERIK EXTRELL 
Rating:
5.0

I have traveled around the world and back again being a military wife and the service with a smile I got from Barbara was nothing short than fantastic! She is a great member to the U-Haul company so thank you!

Melissa Frederick 
Rating:
5.0

Customer did not leave a comment.

gregory jackson 
Rating:
3.0

When I went into the store to return my rental at 8AM there was nobody there for more than 15 minutes. Store was empty, garage next door was empty. Finally an employee came in and when I asked how I can return my rental he abruptly told me “I’m with the police, just give me the keys” and then he walked away. Strange experience 🤷🏻‍♂️

Thomas Kimpel 
Rating:
5.0

Customer did not leave a comment.

Edward Arroyo 
Rating:
1.0

A horrible experience. Unfortunately forced to be there over 3 years during a new home build. Unit burglarized shortly after move in. Staff did not offer insurance at sign up and we thought we had coverage. Thousands of dollars of valuable collectible guitars and long guns. I was told afterwards by a staff person it was an inside job and if you are seen putting in instrument and gun cases you were a target. The manager was sleeping in her house a few feet from our unit during the burglary - she told me she heard the alarm but just went back to sleep !!!!! The detective told me they stole a truck to use and knew all the codes. Extremely upsetting as our grandmothers valuable guitar was just one loss and irreplaceable. The staff could care less at the time / no phone call - nothing. Then to add insult to injury when we came almost 4years later to move out we saw that a long standing roof leak and damaged much of our goods in the back of the unit. Since our whole 3209 sq ft house contents was in the unit we could not see this damage until we began to move out. Again no concern or call from the staff - but they did call a roof repair immediately. (Why was roof not inspected over the years?). Barbara told me we should have inspected the unit - this was never mentioned when we signed up. A bad experience and definitely would never use again or recommend to friends or family.

Cecily Light  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine roman 
Rating:
5.0

Customer did not leave a comment.

James Radcliffe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Lovorn 
Rating:
5.0

Customer did not leave a comment.

Blanca Gillis 
Rating:
1.0

Settle Cinco I tried for next day because they decided they didn’t want to check in the vehicle. They charged me now I don’t think that’s right and they won’t call you back.

Albert Sanchez 
Rating:
5.0

Great online check in

Sharyn Lacombe 
Rating:
5.0

Customer did not leave a comment.

Sumathaterrise Lam 
Rating:
5.0

Nothing. My sales associate had amazing customer service!!!

KELLY VISNAK 
Rating:
5.0

Customer did not leave a comment.

eric moody 
Rating:
3.0

My reservation was cancelled since I picked it up a few hours late - very strange process. I would suggest giving a person 4 hours before cancelling. Also, after I waited while she uncancelled my reservation, she gave me a truck that was blocked in by another one - further creating a delay while she switched the truck.

Lisa Derenthal 
Rating:
5.0

Customer did not leave a comment.

Paula Santoro 
Rating:
2.0

The woman that helped me was very rude. Was unwilling to help me get the trailer that I needed.

Kevin Clower 
Rating:
4.0

Customer did not leave a comment.

JOHNNY EVANS  |  First Impressions 
Rating:
5.0

Everyone was super nice, professional and courteous. Even after we had a small mishap at the very beginning of our moving day. I had called and requested help in getting in touch with road side assistance. The gentleman that assisted me at the store location politely reminded me where the number was on my paperwork. I will definitely use this location again for moving assistance in the future.

Sherri Shaw 
Rating:
5.0

Customer did not leave a comment.

Andrew Troop 
Rating:
4.0

Both Jon and Barbara worked as a team in providing quality service. Though short staffed they didn't miss a beat. Great experience

Barbara Fountain 
Rating:
3.0

You advertise $19 or $29 or $39 and my bottom bill was $175. You guys are full of crap you got fees on top of fees and more fees. It’s so outrageous. I am so pissed off at the bill.!!!!!!

Celia Marquez 
Rating:
5.0

Your website works for booking and checking vehicles in and out. Your store was very clean and organized. Your staff was very friendly and knowledgeable

Jesus Gomez 
Rating:
5.0

Barbra was very informative, knowledgeable and patient. We had many requests and needed assistance and Barbra was professional, helpful and kind. Made the stressful situation much easier and process short. Amazing customer service! Give her a raise!

FRANCES JOLLY  |  Online Move In 
Rating:
3.0

They charged me 2 gallons for 7 miles which is not great

Rajesh Vedula 
Rating:
5.0

Customer did not leave a comment.

Brenda Snell 
Rating:
5.0

Barbara was fantastic!

Jennifer Shugart 
Rating:
2.0

Customer did not leave a comment.

chris sanchez 
Rating:
5.0

Customer did not leave a comment.

Gary Weseman 
Rating:
5.0

Thanks to Steven, Samara and Anthony for the great service!

Kyle Sass 
Rating:
5.0

Thanks

Alfredia Rose 
Rating:
5.0

Customer did not leave a comment.

Hassan Rafie Nazari 
Rating:
5.0

Customer did not leave a comment.

David Barringer 
Rating:
4.0

Customer did not leave a comment.

Barbara Fountain  |  Overall Experience 
Rating:
1.0

Loss of property due to rat urine and poop.

kenny tyson  |  Overall Experience 
Rating:
1.0

My ubox's were open and most of my belongings had beed stolen when I notified staff they were rude and did nothing I wouldn't recommend uhaul for anything

David Ringer 
Rating:
5.0

I talked to numerous U-Haul employees on the phone. They kept bouncing me around but no one could help me change my drop off location. This location was farther away from my house than several other options.

Jason Marcell 
Rating:
4.0

Customer did not leave a comment.

Steve Derrington  |  Overall Experience 
Rating:
5.0

the group at Steeds Crossing are helpful and always willing to help.

Tressi Breecher 
Rating:
5.0

Excellent service. Maintain current professionalism and kindness to customers.

Erika Gholar 
Rating:
4.0

Customer did not leave a comment.

Layne Hadley 
Rating:
5.0

Customer did not leave a comment.

jeremy phillips 
Rating:
5.0

Customer did not leave a comment.

Justin Houang 
Rating:
5.0

Best U-Haul experience to date!

Brian Slaughter 
Rating:
5.0

Perfect friendly customer service!!!

daniel manriquez 
Rating:
3.0

Customer did not leave a comment.

Brian Westgard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Light 
Rating:
5.0

I asked service person in the am to check why my gift card was not functioning. Did not work later in day. Also, pads bag did not have tag or seal when I got.truck.

Raquel Anaya 
Rating:
5.0

The rearview mirror needed a wrench to fix it to where the driver could see. If we didn’t have that wrench we could have been driving in a dangerous situation. Perhaps provide instructions and the wrench to be able to fix the mirror to the individual driver’s height to be able to see without blind spots!

Gracie Galindo 
Rating:
5.0

Customer did not leave a comment.

Ramakrishna Kandula 
Rating:
4.0

Customer did not leave a comment.

Michael Whitehead 
Rating:
5.0

Customer did not leave a comment.

Terry Reynolds 
Rating:
5.0

Customer did not leave a comment.

Laurie Krnavek 
Rating:
1.0

Very poor customer service. I am stuck in the hospital and my poor daughter had to do everything herself and uhaul was a complete sh*tshow and I’ve been overcharged. And everyone I talk to just transfers me to someone else or hangs up.

Tonia Lee  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

richard short 
Rating:
1.0

I had the worst customer Services from "Barbara". Her vibe was just ugly, she did'nt even greet us, and when it came time to do the paperwork i needed to use my own device to upload my drivers license i couldnt because My phone memory waa too los, and when i asked if there was another way to do that or if she could help me, she said "absolutley not, and that she could lose her job if she'd help". I was pariente and just deleted some pictures in my phone to be able to do the transaction. I was in a hurry because it was a couple of minutes to closing and she also said that the system shuts down on its own at exactly 7pm, so on top of that i felt extremley pressured, to be able to have the trailer for when i reserved it. Ugh I still feel the hot flash i felt when she refused to help. What a bitch! And Steven was all right in hooking up the trailer. Today when i returned it, the boy there instead of taking the trailer off where you return the rental, he made me reverse it to it's place. They just seem lazy, and like they don't care Ro help in any way. Fuck this place!

Stephany Lopez Castillo 
Rating:
5.0

Fast, knowledgeable. Excellent service!

Marty Riker 
Rating:
5.0

The staff is great and I would recommend this location over others any day.

Chris Green 
Rating:
5.0

Customer did not leave a comment.

pierre chaney 
Rating:
5.0

Everything was great. The person who I dealt with was very thorough and pleasant and the van I rented was in great condition. Would definitely use again.

Stacie Simpson 
Rating:
5.0

Buy an aux cord before you rent. No bluetooth in large trucks.

KARI WARD 
Rating:
5.0

Customer did not leave a comment.

aaron canas 
Rating:
5.0

The service is amazing El servicio es fenomenal!!

JESUS DELARA  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jimmy Hill 
Rating:
5.0

Customer did not leave a comment.

TIFFIN PETEET 
Rating:
5.0

The young man who was very helpful and kind. Spacious facility and I felt very comfortable.

Dana Piman 
Rating:
5.0

Customer did not leave a comment.

Susan Zellmer 
Rating:
5.0

Customer did not leave a comment.

Lisa Williams 
Rating:
5.0

Amanda is a great and serviceable Associate. She's very helpful and supportive.

BOIMAH FREEMAN 
Rating:
5.0

Fast and easy to get hitched up and roll out to accomplish my weekend mission.

Fernando Alvarez 
Rating:
5.0

Customer did not leave a comment.

James Dias 
Rating:
5.0

Customer did not leave a comment.

Alison Riley 
Rating:
5.0

Customer did not leave a comment.

Stevie Jacks 
Rating:
5.0

Great experience as always!!! Thanks Steven

Akeila Tasby 
Rating:
3.0

Communications and correspondence were always sent to my references home, instead of my home whose the customer.i address the issue several times and the issue was never corrected.

Marvin Vance  |  Overall Experience 
Rating:
5.0

Great customer service and everything went smooth!!!

Akeila Tasby 
Rating:
5.0

Complete difference from pick up location

SHEYENNE MILLER 
Rating:
5.0

Customer did not leave a comment.

Bruce Larcenaire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Encarnacion Martinez 
Rating:
5.0

Customer did not leave a comment.

HEctor Gonzalez 
Rating:
3.0

Customer did not leave a comment.

Michael Carter 
Rating:
1.0

RAT INFESTATION and every single email to staff ignored.

Leah Dunn  |  Overall Experience 
Rating:
5.0

Most helpful and friendly staff I've ever encountered

THERESA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHELBY POTTS  |  Overall Experience 
Rating:
5.0

Keep up the great work.

Freddy Alfaro  |  Overall Experience 
Rating:
5.0

Very good customer service and the email receipt were so helpful to keep track!

KARON KEENER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn Barde  |  Overall Experience 
Rating:
1.0

I pd $160.00goback a $50 gift card. Im highly upset. Should have been given a discount cause hysb has had a storeage for four yrs. Im filling a complaint with AG. Patricia 408 428 2466

PATRICIA ALLEN  |  Overall Experience 
Rating:
4.0

As i said i should have gotten a discount per mo of !$25.00.

PATRICIA ALLEN  |  First Impressions 
Rating:
4.0

Everything was in very good order……

Mark Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Rangel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LTIDRICK RILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

beaTRICE leos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER SCHAFFER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohamad Mustafa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adrienne LUCKEY  |  Overall Experience 
Rating:
5.0

Special thanks to all the staff that assisted me

Beatrice Wilson-Cook  |  Overall Experience 
Rating:
5.0

The staff was very helpful every time I needed something and the storage unit kept my stuff safe so overall a great time.

Quinten Pursley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE JACKSON  |  Overall Experience 
Rating:
5.0

The lights inside are motion controlled (my unit was in the original section) and they would not stay on…by the time I walked back to my unit from the sensor, the lights would shut off: I had to use my phone light and/or a flashlight when working in my unit. I mentioned it to the front desk when I discovered it, but it was not corrected by the time I moved out. Staff was always very helpful and I had ni issues with the safety of my items. (I had my unit for many years.)

CATHERINE SAKEWITZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN CARRANZA ANDRADE  |  First Impressions 
Rating:
1.0

All the staff are very rude to the customers. They weren't helpful at all. Even the general manager is rude when bringing concerns to his attention,and tell you that you're lying and that he doesn't believe you and believe the staff. The staff members tell you something then act like they never told you.The whole staff needs to be fired and replaced. Don't recommend wouldn't send anyone here. Most of the time they have the sliding doors locked and you're having to pull your stuff out of a single door.The hallways are dirty and not cleaned along with the moving carts being filthy. Staff access your storage and then throw the things away.This was the worse experience ever. DONT GO HERE

Janice Satterwhite  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pearl Cowan  |  Overall Experience 
Rating:
4.0

Although there was confusion on storage rental credit, it was resolved easily

Paul Hayes  |  Online Move In 
Rating:
5.0

It was my first time renting a U-Haul, and the young women was very helpful. So I will definitely recommend you guys.

Gloria Aguilar  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roman Guzman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Villanueva  |  Online Move In 
Rating:
5.0

Thank you!

GREGORY ROLAND  |  Overall Experience 
Rating:
1.0

Power wielding irresponsibly, rude, and inconsiderate people that work here. Rats somehow get in ur unit and search for food, nobody cares as long as they get their money- which was never an issue- go somewhere else it will be cheaper and you won’t regret it

jeff johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Annie Tu  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANNIE TU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Trammel  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Patricia Stevenson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gwendolen Dillard-Williams  |  Overall Experience 
Rating:
5.0

Amazing, Amazing great place, thank you for everything.

PATRICIA MELGAREJO  |  Overall Experience 
Rating:
5.0

Stored here for four years. Rate increases were infrequent and minimal. My only complaint is that it’s impossible to reach anyone by telephone.

Patti Hill  |  Overall Experience 
Rating:
5.0

Great service, quick, all employees seemed nice and pleasant, the building was cool, which was a nice break from the 103F temperature.

RAFAEL GOMEZ  |  First Impressions 
Rating:
4.0

My only gripe is the rodent infestation- i had to take all my Cloth furniture home and then anything in there was either covered in plastic or in plastic bins - they ruined allot Of furniture. I had a staging business

Tamera Mastroianni  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vivian Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARON KEENER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenora Ruggles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HEATHER MOORE  |  Overall Experience 
Rating:
5.0

Great, clean, affordable experience.

Chasity Parrett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

brandon miramontez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Thurman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Barker  |  Overall Experience 
Rating:
5.0

I was very pleased of having Dollie’s to caring boxes and totes for us it made our timing 40 minutes instead of an hour and the place was very clean and that was very important to me also

SHARON NISWONGER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Malik Mcclellan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trey Vallier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trey Vallier  |  Overall Experience 
Rating:
4.0

It got too dusty, but overall it served its purpose.

GUSTAVO OLIVARES MERLO  |  Overall Experience 
Rating:
5.0

I admit I know nothing about pest control but seeing 7 mice & 1 large rat sux. Better critter management is needed.

Edward Bellamy  |  Overall Experience 
Rating:
4.0

It seems like it's too easy to trip the alarm during the day. I heard the alarm go off every time I was at the locker (always caused by another guest). Perhaps more customer education is needed on how to properly access their lockers without triggering the alarm.

micheal Bulua  |  Overall Experience 
Rating:
5.0

Thank you, by kind and caring people.

Breisha Smith  |  Online Move In 
Rating:
5.0

They were beyond helpful and beyond understanding of my sudden situation and was able to really help this single mother. The staff is really heaven sent. Thank you to the beautiful works who was working on 05/16/23 around the hours of 4:30pm and 6pm. Three amazing workers. They deserve a raise for their hard work.

Breisha Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vernell Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Reyes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ron Howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID ALLEN COLLINS  |  First Impressions 
Rating:
5.0

Knowledge helpfully and friendly staff, clean and well maintained facility.

Homayoun Pooyan  |  Overall Experience 
Rating:
2.0

Staff did not follow directions nor notate in file.

Westley Horton  |  Overall Experience 
Rating:
3.0

Good people to work with. Service was excellent

James Minton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerald Patalon  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful.

TWYLA THOMPSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Annie Tu  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Daniel Rodriguez  |  Overall Experience 
Rating:
5.0

Staff was excellent. Stayed late for me when I arrived 1 minute before closing.

ANNIE TU  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rickey Ayers  |  Overall Experience 
Rating:
3.0

Rodents chewed some of my boxes and contents. Need better pest control

John McKinney  |  Overall Experience 
Rating:
5.0

I appreciate everything the staff did. From truck size recommendations to storage support and kind smiles.

DONALD SCOTT  |  Overall Experience 
Rating:
5.0

Staff are very helpful and attentive

Homayoun Pooyan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Levaughn Mcwilliams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Denitwa Johns  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JENNIFER SCHAFFER  |  First Impressions 
Rating:
1.0

Absolute terrible conditions. After reserving a climate controlled unit online, my uhaul boxes were scheduled for arrival and I arrived in person for moving- I was informed no units were available and I would have to call back everyday to secure a unit. First available unit was not climate controlled, and after not even 6 months of storage all of my belongings are completely destroyed by rat urine, feces, hair and chewed through. Will be in contact with customer service.

Tyra Cannady  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Minton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anthony Solomon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridget Curtis  |  Overall Experience 
Rating:
3.0

Rats found their way into my storage room, rat poop was in and around my room. It would be a good idea to have the room rebaited and checked every few months so tentants personal items are not damaged or infested .

Anthony De La Garza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy McComb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONARDO RAMIREZ  |  Overall Experience 
Rating:
5.0

Easy process and suited our needs. Thanks

Richard Minton  |  Overall Experience 
Rating:
5.0

The box trailer need to have led lights inside when you putting stuff inside. Please keep this suggestion in mind for future. Other than that everything is great. 👍 Nice moving way. When is one way you have 1 month free storage. Storage very good and secure. Thank s uhaul

Ariel Paez Fleites  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenora Ruggles  |  First Impressions 
Rating:
5.0

Great group at Steeds Crossing in Pflugerville! Highly recommend.

GREGORY ROLAND  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ryan Stevens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Minton  |  First Impressions 
Rating:
5.0

Great place

James Weiss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jesse mills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stormi Hill-Brown  |  Overall Experience 
Rating:
4.0

The young man who assisted me was courteous, helpful and supportive.

Barbara Fountain  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jose Jaimes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shayla bell  |  Overall Experience 
Rating:
5.0

please fill free to call for details if interested

Zachary Lovato  |  Overall Experience 
Rating:
3.0

Facility is clean and well lit. Staff needs more customer service training. They have never been very friendly or welcoming. The day I moved out was another example of poor customer service. The restroom door was not opening. I stopped an employee to let him know and his demeanor was very dismissive as he stated I’ll look at it in a few minutes. An hour later after loading our truck, no one had come to look at the door. When I went into the office to let them know the unit was empty and to close out my storage unit, I mentioned the bathroom door again and was told , again very dismissively, there’s bother we can do, except make a work order.

Benjamin Schmit  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar Sharadge  |  First Impressions 
Rating:
5.0

Great people that know what their doing!

James Weiss  |  First Impressions 
Rating:
3.0

You could barely call it climate controlled on hot days. Temperature was 80+ degrees.

Ron Hammerschmidt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Dalfonso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilkie Overton  |  Overall Experience 
Rating:
4.0

There were a lot of rat turds when we moved out

HEIDI SCALLON  |  Overall Experience 
Rating:
5.0

Very friendly and professional staff. Answered all questions and provided additional assistance with the check in process when my time of arrival was delayed.

ERICA HILL  |  First Impressions 
Rating:
1.0

Management is absolute trash.

John Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAGHAV KALAKOTA  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Steve Turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilkie Overton  |  First Impressions 
Rating:
5.0

Everything was great 👍

priscilla rubio  |  Overall Experience 
Rating:
5.0

Got a free lock. Nice.

GUSTAVO OLIVARES MERLO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hilda Frey  |  First Impressions 
Rating:
4.0

The office phone was never answered when I called. I could never get anyone in the office if I had a question (during regular business hours). Otherwise everything went well with storage unit.

JOY YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonathan davis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

priscilla rubio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rocky schoonover  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jack McDaniel  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable and very helpful!! A lock was provided by the company which was great! The unit was clean and protected by not only a gate but also an alarm system! Definitely going to recommend to others

Stormi Hill-Brown  |  First Impressions 
Rating:
3.0

Ok storage. Tons of mouse/rat droppings on our boxes with many holes chewed through

Kayla Axworthy  |  Overall Experience 
Rating:
4.0

It would have been 5 stars if the rates weren’t constantly going up

PAUL KELLY  |  Overall Experience 
Rating:
1.0

Great place for rats and mice to live. Bathroom privileges provided, courtesy of Uhaul Steeds. Can only hope we don't get a fatal disease. Of course, not notified of rat and mice issue until actual move out. Employees were completely aware. Told to make insurance claim. What fun to go through all of the red tape. Would've been right to give a full and unconditional refund for two month storage and the two times use of truck. Not to mention the cost of the expensive fuel. Fix the problem Uhaul. Foul play on your part.

david rincones  |  Overall Experience 
Rating:
1.0

Every interaction with the staff was unpleasant. They were very rude and it didn't appear they cared about their customers at all.

Brandice Beane  |  Overall Experience 
Rating:
1.0

I paid for 24 hour access and the last day before I moved I couldn't get in. Which caused me to push back my out of state move half of day. Also, why don't employees place rented equipment in the uhaul truck for customers? Each time I had to lug them into the truck, not cool!

JESUS PADILLA  |  Overall Experience 
Rating:
5.0

This uhaul did a really nice job and helped me through the pandemic years. I have completed my need for storage right now but if I ever need it again I’ll be back

Mary Somers  |  Overall Experience 
Rating:
5.0

Thank you!

Pearl Cowan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASMINE FORD  |  First Impressions 
Rating:
3.0

Hi Lll

DEBORAH NORMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Minton  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

WILLIAM GEE   |  Overall Experience 
Rating:
5.0

Lip at entry point makes it very difficult not to drop anything off of the provided carts.

Jesus Padilla  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marcie hart  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

chenita elliott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine Molina  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

rhonda benoit  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julio villarreal  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracie Fogle  |  Online Move In 
Rating:
1.0

I DO NOT AND DID NOT REQUEST TO RENT A STORAGE SPACE WITH YOU. PLEASE STOP TEXTING ME AND REMOVE MY RENTAL/RESERVATION, THIS WAS NOT CREATED BY ME!!!!!!!!!!!

maria maldonado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Roberts  |  Overall Experience 
Rating:
5.0

Excellent Service, well maintained facility and helpful staffs.

Vinay Belgodu  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chenita elliott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristy Ortiz  |  Overall Experience 
Rating:
1.0

I will never rent a truck from unaul again. Truck I rented 3 weeks prior to needed wasn’t available and they said I could drive 100 miles away to get it.

stephannie TRUDEAU  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Roberts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA DIANE TURNER  |  First Impressions 
Rating:
5.0

Great service and helpful

Kimberley Gonzalez  |  Overall Experience 
Rating:
3.0

Storage unit leaked water over all belongings.

Albert Michael  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Marcum  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

john christ  |  First Impressions 
Rating:
5.0

If I ever need storage again I would pick this location.

saribeth torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriana Zetina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lydia London  |  Online Move In 
Rating:
3.0

Had to go to another Uhaul Office from Storage Unit to drop off Truck and Car carrier

David Crawford  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

james aldridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ltidrick Riley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre Herron  |  Overall Experience 
Rating:
1.0

I rented a 5x15 unit but the door to the unit was probably 2 feet wide. You couldn’t even fit a couch through that door. If you rent a 5 foot unit you expect it to be 5 feet wide to get into it. The entrance was ridiculously narrow. Also it was very unclear how we retrieved the key to lock the unit. I got there the day I said I would but there was a zip tie on the door. I never received Instructions on how to open it or how to get the key. When leaving we had no idea how to get out since the gate it also closed from the outside. I had to get out of the car and go open the gate from the outside then drive through. We canceled our rental the next day and got a refund. I went to another facility that was a much smoother process.

Kelli Mcguire  |  Online Move In 
Rating:
1.0

I was given a horrible uhaul truck from another facility and it had mechanical issues. This location told me they couldn’t give me a nice reliable truck and there were 5 sitting in the lot.

Selena Wilson  |  Overall Experience 
Rating:
3.0

You guys need a service in case you loose your key to the storage. Even if you charge a little money that would definitely benefit your facility.

shavon Jamerson  |  Overall Experience 
Rating:
4.0

Really nice facility.

Conor Callison  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Margaret Jones  |  Overall Experience 
Rating:
1.0

I was expecting first month free because I rented a uhaul trailer but the assistant said I find the qualify because I wasn’t returning the trailer there. I asked if I could return it there and she said no because they weren’t accepting trailers. She shrugged her shoulders and said it’s hit and miss. Note: I had rented a unit the prior weekend and received the one month discount even though I didn’t return the trailer there.

M Momsen  |  Online Move In 
Rating:
1.0

They did not make sure the unit was ready to be rented. The wire protection cover was on the floor the light bulb was broken off in the fixture exposing the inside of the bulb. When I asked to have it replaced before moving my belongings into the unit I was told that there was no one to do it. They did not offer to give me a different unit that didn’t have this issue. I had scheduled moving help by the hour with U-Haul and had move into the unit that day at that time. I received an email asking me to rate the storage facility that evening and then I received a text message to rate the facility. I thought I would call the manager who’s name was on the e-mail and text message to see what he do about the situation before I wrote the review/rating. I called the next day and spoke to the manager. Instead of apologizing for the situation or trying to correct it. He just said the maintenance crew was only there Monday to Friday till 11am and for me to come at that time to have it fixed. When I told him that half of the unit would have to be unloaded now for it to be fixed he then told me that U-Haul was removing all the lights inside the units and that they no longer felt lighting was necessary. So I could come at the time he told me to have it fixed. But I guess it was my problem about moving my belongings in order for maintenance to so. He claimed no responsibility to the fact that he rented me the unit with this issue and that now it was my problem not his. This is an inside unit not an outside unit that when you open the door you have the daylight to be able to see while in the unit. Very disappointed with the lack of customer service by the unit having this issue and not rental ready and no customer service at the time of move in or after the move in to take care of it. But l was notified 3 times to write a review and rate the facility. POOR CUSTOMER SERVICE ALL THE WAY AROUND.

Johnna Freeman  |  First Impressions 
Rating:
5.0

Amazing location.

Kailee Issa  |  Overall Experience 
Rating:
1.0

When I was getting the storage unit, your website said that if we were renting equipment that we would get a month free. I input the reservation number for the trailer that my husband made for the trailer and it said it was invalid. He did rent the trailer. When he asked your employee about it in the store when renting the trailer, she replied with "I've literally never heard of that, we don't have any discounts, your rent is 89.95 a month, do you want it?" Not only was this not what your website told me when I rented it but it was extremely rude. Then when he returned the trailer the employee checking it is came around on a skateboard and said they didn't have a trailer scheduled to come back to which he replied, oh well I don't make enough f*ing money to care, it will be my managers problem. Overall the website was great minus the little hiccup, the staff was rude and extremely unprofessional.

Carol Woodbridge  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Reed Ginn  |  Online Move In 
Rating:
5.0

Online rental process was super quick and easy. When I got there to drop off my stuff I popped into the storefront and an employee gave me good, simple directions to help me find my unit. After unloading everything the same employee was very helpful getting me a gate remote to make my upcoming visits easier. Great service and very convenient process overall, 10/10 for sure.

Jake Lyons  |  Online Move In 
Rating:
5.0

Very good storage

Hien Tran  |  Overall Experience 
Rating:
5.0

Great Experience! Everyone there was super friendly & helpful! The Mgr (Anthony) was great! I'd highly recommend this location!

Craig Baker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason LLC  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

duke meier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kailee Issa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrell Wallace  |  First Impressions 
Rating:
5.0

Grate customer service; grate service I am very satisfy. I was renting at this specific location for over 4 years and I Leave as a happy customer. Thanks for a great job! I will continue to use your service and recommend you to all my family and friends.

ARELI VAZQUEZ  |  Overall Experience 
Rating:
3.0

There was only one person working when we came in on Saturday morning. While the employee was very friendly and helpful once we were able to engage with her, there was a long line when we first got in, which continue to grow while we were there. She did not address the people in line let us know that she would be with us monetarily. It does seem as though she could’ve use some additional assistance, or just being more responsive to a line forming. She informed us that our unit should have put a lock in it, but there was no lock. When we went back to let her know this, she was still with another group and there was still a long line, so we gave up. An increase of situational awareness could’ve helped the situation.

James Burrington  |  First Impressions 
Rating:
3.0

System problems caused the unit rental process to take way too much time. The system problems also caused entering the storage facility to be way too time consuming.

SAMUEL SHAW  |  First Impressions 
Rating:
3.0

The gentleman was very nice and he made the process easy and quickly. The climate control storage units were a little old, but it will do . I like the fact it has its own light inside.

Shirley Pham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trenna De La Garza  |  Overall Experience 
Rating:
5.0

No hassle storage

Sivaprasath Busa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Lobb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alwin Neidig  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN TOMPKINS   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doris LITTLE  |  First Impressions 
Rating:
3.0

The outdoor drive-up option wasn’t available so I got an indoor climate controlled and it was nearly impossible to figure it out. Their simple 1-2-3 process didn’t work at all for the indoor facilities. After it took me 20 minutes to find my garages, I set off the alarms because I didn’t know I had to check it at a specific box, and since I did it all online, I don’t have the handy swipe card that others use to check in and out EVERY TIME I go to load stuff in and out of there.

Connie Swofford  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHARLES HORTON  |  First Impressions 
Rating:
5.0

Lights did not come on in hallway. We came at 6pm and it was already getting dark. Temperature was well above 80 degrees in the building.

Benjamin Chacko  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karen Nafe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THOMAS CHAMBERS  |  Overall Experience 
Rating:
4.0

That all very good

Hien Tran  |  First Impressions 
Rating:
1.0

Customer service—Bad Gave away our trailer rental after taking my card to reserve. Did not tell me that I had to be there at a certain time or they would give away. Why use my card to reserve. Was told that I would have a unit with outside accessibility....wrong. Told me that they would charge me a trash fee when I put 3 empty boxes in dumpster. Told me to buy my own lock...only to find out that I was required to use their lock. Not a good way to run a business. Office Manager blamed customer service for these mistakes, but never offered anyway to make it right!!

Candace Hileman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul McHugh  |  First Impressions 
Rating:
4.0

My only constructive criticism I have is the inability to contact the staff by phone at this location and lack of follow up to messages left by my or the UHaul rollover call center staff. I understand that Anthony Tompkins works there by himself most of the time. And perhaps that needs to be addressed so customers (past, present, future) can speak with him directly about critical or timely concerns. Or perhaps the main UHaul customer service line could have access to current availability at any of their locations across the USA. Other wise Anthony Tompkins has mastered all the information & operational knowledge of the Steeds Crossing UHaul facility, and possesses and practices great customer service skills.

Kathy Ferguson  |  First Impressions 
Rating:
5.0

the only con was the door to the outside, although we have a bigger unit (10x15x8) the door to the outside of storage building was a standard sized door and made it difficult to bring in our fridge, sofa, washer/dryer. We hoped once it was out of the home that it could be easily rolled into storage. Other than that our experience was great.

Ariana Porfidia  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

keith abell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katharine Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leroy Thomas  |  First Impressions 
Rating:
5.0

Wow! Super fast and easy!

Brandon Bosserman  |  First Impressions 
Rating:
1.0

I was paying to for my personal property to be stored and secured. instead the main gate to the storage area and covered parking was always breaking down and open for anyone to enter. not enough security cameras and lighting in storage area but plenty of lighting to protect uhaul equipment parked around office building. I had two thefts from my recreational vehicle totaling $400.00 dollars and when reported to uhual employees didn't care or make an attempt to assist. Over all poor customer service and not getting the security for the price you pay. will not recommended to anyone.

Jeremy Philip  |  Overall Experience 
Rating:
4.0

There is a leak in the ceiling in the back right corner

Stanley Cowan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Judy Walker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry Moore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edwin Nduriri  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

YOLANDA ABACA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katharine Williams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rashun Myles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA ABACA  |  First Impressions 
Rating:
5.0

If the opportunity ever arise again, I would use this location again and recommend it to other family and friends. As I've already had family to use this location that's how I ended up at this location.

Vernell Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim Weiss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Chenault  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE L CHESLEY  |  First Impressions 
Rating:
2.0

My travel trailer was damaged twice by attempted break-ins and theft of both propane tanks! Security cameras are 720p and NOT pointed toward the customers trailers. The 1080p cameras are all aimed toward the U-Haul vehicles and equipment. Customer vehicle safety appears to be secondary! Oh yes, Even though the very desirable covered RV sites will be rented quickly, no rebate for time unused even when rented to another customer the next day. Leaves a bad taste in my mouth!

paul rogers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Claunch  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Eric Childress  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melody Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel watson  |  Overall Experience 
Rating:
5.0

All good.

Robert kiley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Bradburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley Batchelor  |  Overall Experience 
Rating:
5.0

Great service and friendly associates.

Sharon Crenshaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selena Wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip Huffstatler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIM WELBORN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Fetters  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaeliza Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alwin Neidig  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cheryl alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Bradburn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip Huffstatler  |  First Impressions 
Rating:
5.0

Great Location and Great Staff

Brad cunningham  |  Overall Experience 
Rating:
5.0

outstanding staff and service. highly recommended

KENT MEADOWS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandice Beane  |  First Impressions 
Rating:
5.0

The manager was extremely professional and pleasant. He went over the contract, letting me know everything that was essential. Afterwards, he answered any question that I had.

Robert Jones  |  First Impressions 
Rating:
3.0

The desk attendant was indifferent and unfriendly. The facilities however are well maintained and convenient.

Jennifer Tucker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim Weiss  |  First Impressions 
Rating:
5.0

Lucas is an amazing manager. He really went above and beyond to take care of me. I have had so many problems, almost monthly, with the billing department not being trained correctly in how to process an electronic check. This time there was a typo and my unit was scheduled to be cleaned out. Lucas made sure my unit was still locked after hours, contacted the manager of my location to correct the problem and call me the next day, and gave me a free month due to my constant issues. I would have left UHaul this month if it weren’t for his caring and understanding.

COLETTE CUSTER  |  Overall Experience 
Rating:
2.0

I considered this experience to be somewhat hectic and disorganized. The truck I rented for moving was ok, but the driver door didn't shut and the alert stayed on that the drivers side door was open while driving. While being issued my storage area I was assigned to the wrong size, an alarm went off while trying to open the door. I then had to back everything back up into the Uhaul drive to another building, and then unloading it again.

Dawn Crippen  |  First Impressions 
Rating:
2.0

The facility is great, but the staff member I dealt with was not very helpful. She completely messed up my account, misspelled my first and last name. Now because she didn’t know or care about what she was doing, I now have two U-haul accounts.

Benjamin Schmit  |  First Impressions 
Rating:
5.0

.

Fernando Mancillas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcalina Jacobs  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kathy Ochoa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Roman  |  Overall Experience 
Rating:
5.0

Great u-haul center with top notch customer service!

BENJAMIN NEMETH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selena Wilson  |  First Impressions 
Rating:
5.0

The location is super convenient, very clean and had everything I needed during the over a year period I used it. I would highly recommend this place and also the people that work here, who were always super nice.

Rodrigo Mancilla  |  Overall Experience 
Rating:
5.0

Very friendly. Very professional. Very affordable! I will recommend Uhaul storage Steeds Crossing to others.

jessica borth  |  First Impressions 
Rating:
5.0

This entire ALL FEMALE staff is beyond AMAZING! They are friendly, professional and fantastic. This was a hard and stressful move for me and they made it so much better. This is the best Uhaul I have ever been to. I highly recommend this location!

dana benson  |  First Impressions 
Rating:
3.0

The only reason, they get 3 stars and not 4 or 5 was because of billing issues. Their system tried to charge me twice several times. Sending Non payment notices even though i was paying direct withdraw. The place itself, was good. The employees were nice and fair. Especially when I had to call customer service reference to being sent non payment bills. They quickly recognized that payment had been made and worked hard to correct the issue.

mary alfaro  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marvin Faulcon  |  First Impressions 
Rating:
1.0

Severely under staffed and not well trained. Won’t be back!!

RANDALL RAMOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gretchen Brandenburg  |  Overall Experience 
Rating:
5.0

We had no issues everyone was great

jessica noe  |  Overall Experience 
Rating:
1.0

Vague instructions were given for the location of unit. Roamed around for 20 minutes until we saw a guy on a bike. We asked him for directions and he sent us in the opposite direction of the unit, after roaming around for another 15 minutes. Wasted too much time.

Shanae Riley  |  First Impressions 
Rating:
5.0

Staff was very courteous and professional

Laquita Bogan  |  First Impressions 
Rating:
5.0

Great customer service!

mary alfaro  |  First Impressions 
Rating:
4.0

I believe the employees were Christine and Will... they were helpful, informative, efficient, kind and patient. The unit was ready for move-in and clean.

Jaeliza Morales  |  First Impressions 
Rating:
1.0

several issues...wrong unit assigned; new unit assigned under new contract but the card not working; husband had to call just to get in the gate with all our belongings, card wasnt wasnt working today

Canetra Winn  |  First Impressions 
Rating:
3.0

Well since yall only allow 200 characters I cant actually leave a comment. So yall need to train employees on how to put a credit card on file for auto payment.

Kyle Knapp  |  Overall Experience 
Rating:
3.0

Quick and fast service, I was in and out within 15 mins. The only down side was that the unit I rented still had the lock on it. It was after hours so no one was there to assist. Not good

yolanda gavin  |  Overall Experience 
Rating:
5.0

Great service and price.

DWAYNE WALTON  |  First Impressions 
Rating:
4.0

My only complaint was that the staff vehicles consistently blocked our unit. Whether it was one of two white trucks or actual Uhual trucks, we were seldom able to park our vehicle next to our unit.

Keith Thompson  |  Overall Experience 
Rating:
5.0

My card nor pin worked but the young man assisted us in no time.

Kenneth Prosser  |  First Impressions 
Rating:
5.0

It esa really great the attention you gave me!

Roberto Perez  |  First Impressions 
Rating:
5.0

I was very happy with the facility in the storage everything was clean around the yard people in the office were very friendly. I had storage there for a year and a half .

Rita Cullor  |  Overall Experience 
Rating:
5.0

I will definitely use this facility again for my storage needs!

Sammie Wilkinson  |  Overall Experience 
Rating:
5.0

Easy to rent, good condition, no hassles, friendly and helpful personnel. The team on delivery end were supportive and understanding with a great facility. Great experience from start to finish.

Brett Rice  |  First Impressions 
Rating:
5.0

None

Teresa Ross  |  Overall Experience 
Rating:
3.0

I just wished the staff would have explained where to find things like where The Truck that was rented would be parked, AND that the Storage number was on the Flyer I was handed and told "that's it"

MICHELLE EARLY  |  First Impressions 
Rating:
5.0

Great place; stored stuff there for 3 years with no issues.

MARK MAYNARD  |  Overall Experience 
Rating:
5.0

The best customer service I've had at a Uhaul yet.

Emily Arzaga  |  First Impressions 
Rating:
5.0

I’m so pleased. This is without a doubt one of the nicest UHaul facilities I’ve ever been to. One level, plenty of carts and dollies, climate controlled and highly secure!

Patti Hill  |  First Impressions 
Rating:
5.0

Easy online process. I've done business here and its a super clean and tidy facility. Thank you

Jason Harrington  |  First Impressions 
Rating:
5.0

Very nice staff

Teresa Ross  |  First Impressions 
Rating:
5.0

Staff was friendly and very helpful! I was able to rent a storage unit and drop off the trailer all at the same place. I can't say enough good things about my experience. Thank you

PETER MARRIOTT  |  First Impressions 
Rating:
5.0

Our uboxes came out of this facility for delivery to our house. We never went to the facility, but the drivers that delivered the boxes and the people on the phone were very courteous and helpful.

darien nesselrode  |  Overall Experience 
Rating:
5.0

Very happy with the service and facilities. Everyone is was very friendly and easy to work with for both my storage needs and moving supplies.

Mike Kulpa  |  Overall Experience 
Rating:
5.0

Great customer service and friendly staff.

Taylor Morgan  |  First Impressions 
Rating:
5.0

The customers service provided by the personnel at U-Haul Moving & Storage performed their job in an exemplary manner. Customer service was awesome. The staff should be commended for a job well done!

Tommy Brown  |  First Impressions 
Rating:
5.0

Staff was very helpful and accommodating.

Jeanine Atebara  |  Overall Experience 
Rating:
5.0

Matthew was very helpful and knowledgeable! Great experience for the customer- thank you!

Cecily Light  |  First Impressions 
Rating:
5.0

Very nice facility!

david jaramillo  |  Overall Experience 
Rating:
5.0

Great staff! Very helpful and friendly! I’ve visited several locations and this location is by far the best!!

RICARDO LOMBANA  |  First Impressions 
Rating:
5.0

Excellent customer service! Thank you so much Thanks Claudia Duffield

Claudia Duffield  |  Overall Experience 
Rating:
5.0

I’m very happy

Ana Silva  |  Overall Experience 
Rating:
2.0

The storage units were filled with rats. I stored no food items or item that had any food residue, but all of my items still had rat poop and pee on them. I had to throw out all of my baby items.

christopher lambert  |  Overall Experience 
Rating:
5.0

Everything went smoothly with the move. All staff were extremely helpful!

patricia megerle  |  Overall Experience 
Rating:
1.0

I worked with Panther loop storage, I assume they are the uhaul since they rented the truck. I could not leave the truck overnight because there wasn’t a return spot and the staff has not emailed back

elise jimenez  |  Overall Experience 
Rating:
5.0

Thank y’all!

Skyler Burch  |  Overall Experience 
Rating:
3.0

The GM, Mauri was rude to one of her employee the day I came in. They way she had spoke to him I didn’t like. He was a very nice man and was probably the only nicest employee there. The service was ok

Annie Vorrachit  |  Overall Experience 
Rating:
5.0

Clean place. Secure. Friendly staff

John Van Goethem  |  Overall Experience 
Rating:
5.0

Nice and all the time during more than two years your people help me any time I request it. Definitely nice personnel and good facilities. Thank you .

JOSE GONZALEZ  |  Overall Experience 
Rating:
5.0

Very satisfied with the service.

Iris Leary  |  Overall Experience 
Rating:
5.0

You guys are proffesional and friendly ill recomend all my friends Thank

Guadalupe Avila  |  Overall Experience 
Rating:
1.0

Paid for 1 month and got the second month for free. i only used the storage for 5 days. Was told I could not get a partial refund by employee after asking manager for assistance. She could have called

Quentin Lee  |  Overall Experience 
Rating:
5.0

.

thomas claybar  |  Overall Experience 
Rating:
5.0

excellent

Dung Tran  |  Overall Experience 
Rating:
5.0

Too bad the rest of my experience with uhaul was terrible.

NANCY TAYLOR  |  Overall Experience 
Rating:
1.0

Too many problems to list. Call center and my local location where I just started renting are poorly trained, undependable, lazy, unprofessional, and forgetful. I regret renting anything from uhaul.

James Jones  |  Reservation 
Rating:
5.0

Mauri was exceptional! As long as she is employed at this location I will recommend it above all others. On more than one occasion she went above and beyond to assist me!

Greg Williams  |  Overall Experience 
Rating:
5.0

Overall met expectation!

GREG BEACH  |  Overall Experience 
Rating:
5.0

Best location

Ursula Godfrey  |  Overall Experience 
Rating:
5.0

Great facility! Staff was always very helpful. Storage building kept super clean!

Robert Brown  |  Overall Experience 
Rating:
4.0

The faculty is clean, however I got a free month with a trailer rental, they acted as they given it to me for free and charged me for one more month in advance. Not the way to do a business

Vivian Milas  |  Reservation 
Rating:
5.0

Wonderful. The manager and attending employees all went out of their way to make my move as smooth as possible. I would highly recommend this location to all my friends! Special thanks to Maurri.

SUZANNE KOHUTEK  |  Reservation 
Rating:
5.0

Everyone was nice especially the guy who signed us up I don't remember his name but he had blond tips in his hair very nice gentlemen

christina zamora  |  Overall Experience 
Rating:
5.0

Friendly courteous staff

JAckie Bowser  |  Overall Experience 
Rating:
3.0

Staff who connected our auto transport trailer did not know that the driver side fender hinges open to allow the driver to easily exit the car after loading. We climbed through the window of our car

Bonnie Wood  |  Overall Experience 
Rating:
1.0

I had so many issues with my U-Store boxes and the person who received them and were to deliver them to the location nearest my home were they were promised in a text she sent me. Horrible service!!!

Eva Gutierrez  |  Overall Experience 
Rating:
5.0

Cedrick (unsure spelling) was outstanding. He went above and beyond, and added to an already hassle-free process. I want to commend him, and the entire U-Haul team.

Peter Slade  |  Overall Experience 
Rating:
5.0

I really like this location. Everyone was so polite and friendly and respectful keep up the good work you guys are #1

Loleta Ramos  |  Overall Experience 
Rating:
5.0

used uBoxes... was pleasantly surprised. Facility questions not relevant to what we used... you should update your survey for uBoxes.

theresa treadway  |  Overall Experience 
Rating:
5.0

This facility including Tanja and her staff were amazingly helpful. Calling the customer service number was painful. Many missteps by UHaul on this order bit Tanya did all She could to make it right

janine deherrera  |  Overall Experience 
Rating:
3.0

Had a bit of trouble getting the correct U-Boxes delivered and picked up. One of the wrong boxes was delivered and then had to be replaced by the correct box belonging to me.

JAMES MORGAN  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful

JOSH SHOOK  |  Overall Experience 
Rating:
5.0

The employees were the best. Always very helpful willing to help any way

HENRY LEFTY FISHER  |  Overall Experience 
Rating:
2.0

I had to call repeatedly over 2weeks to provide payment info and request delivery. Then they tried to set up delivery after my month of storage would've been up! The only helpful person was the driver

Ariel Castiglione  |  Overall Experience 
Rating:
5.0

Laura was professional, efficient, and personable when she brought our uboxes. She is to be commended. Our overall experience was excellent except with minor issues that Chris resolved immediately.

JAN PETERSON  |  Overall Experience 
Rating:
4.0

U-Haul enjoyed doing business with you-all.

Frances McGee  |  Overall Experience 
Rating:
1.0

I've never been to this location but received 187 emails today from U-Haul asking me to complete this survey. I'm not actually giving this location a poor rating. Couldn't complete without rating it.

Candi Long  |  Overall Experience 
No reviews have been submitted for this location.

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