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brent bCustomer Reviews for U-Haul Moving & Storage at S Campbell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
nothing,, my rental process went good
HURSHEL JI did not have a great customer experience this time. I normally have a good experience at this location, but I felt that the customer service people on the front a little rude and that they did not care to be there. They also appeared to be eating lunch while working which is also sad (they do deserve a break, U-haul). The Cargo Van also smelled weird (like old, musty rubber) although it was clean and free of clutter.
Alessandro BUnfriendly front desk personnel
Daniel JNothing. Very fast, and the gentleman that installed the wire harness was very friendly and informative! Thanks a bunch!
Gregg MEverything went great and in a timely manner. Thank you
Loretta CSelf check in is akin to self checkout at the supermarket it doesn’t save any time or money and you do all the work. Mileage charge was way overpriced and considering the entire process is automated nothing about the experience was a good deal or pleasant.
Zechariah TI am giving this process a poor rating only due to the lack of information provided to me that was absolutely essential. I made the alarms go off for what seemed like a life time because I opened my unit without securing my entry or whatever because I was not provided with my key card to disarm my unit at the time of check in earlier in the day. Nor was my password or access code updated so I was not able to enter or exit my unit properly as it prompts you to do so. Only received a message stating my access was denied due to unrecognized code.
Ashley P | Online Move InTerrible vehicle
shawn bAt first, the truck I received was not the one my paperwork said it should be. My phone app was asking me to verify information that didn't match. It took some doing, but the checkout guys did finally get things straight AFTER I insisted that I would not VERIFY wrong information. I was afraid that if there was a problem then I would be stuck!
David Sperson who checked me out was new and uninformed. Gave me incorrect info. Check in was lengthy and cumbersome. Drop off for truck was located in a town 7 MILES FROM MY DESTINATION LOCATION!!!!! THATS CRAZY
steven eLady at counter was flippant when I expressed frustration at having to answer all the same questions I had just got done answering during my online reservation. I was there approx 33min from start to finish, despite there being one other person (who had just checked out and walked off as I approached counter) there, simply to hook up a utility trailer. I could have done this myself in approx 3min but instead had to stand beside my car and wait for 20+ for her to get to me, then over 10 more for her to be able to hook it up. Was snippy with me throughout the process.
DUSTIN OSelf serve truck check out is nice, but VERY involved, and only one employee in the building, so no help. Would be nice to complete most of this process before getting to the U-Haul.
Darnel FPersonnel did well. Trailer condition was poor, with loose side rails and defective sliding door latch.
Stephen WGuy hooking up trailer didn’t know what he was doing. Coupler was not seated on the ball when he started tightening it. Also said I didn’t need tokcon ext brake chain since it was the 3rd chain and not needed.
Don WThe equipment attendant was there and let me know that all I needed to do was disconnect the trailer and he would take care of the rest.
Darrin HI was charged a fuel surcharge even though I returned the truck at the same level as when I checked it out. They were unable to fix it that day and said I needed to talk with a manager later. Still have to reach back to the store when I have time. Also, at pickup an appliance dolly was not available even though I had one reserved. Store said that was common because reservation system does not verify inventory.
Shane CVery friendly employees
Lesa RThe lady working the desk just asked were I was parked, told me it was wrong and I needed to move it to the right location, all by just pointing. Once I parked in the correct location, no one approached me to check it or undo it from my vehicle. I went back inside the same lady just gave me a thumbs up. I asked if it needed to be inspected or if someone was going to unload it, she said NO. As I walked back to my vehicle a very polite younger gentleman meant me at my vehicle and did the unhook. He was the only thing good about my experience at the drop off location.
Dominick MInform renters verbally at the time of rental that they need to replace the gas used, even if it is a gallon. I was charged about $30 for not buying $3 worth of gas. And I overestimated the number of miles I would drive, so I was overcharged the mileage and gas. My $75 rental cost me $130. And the truck was in poor condition. The facility I rented from was very nice, but the experience was not as nice.
Kenton DIt took for ever to rent the server keep crashing 250.00dollars for a one day rental no paper work saying where the money went or for what.for a one day rental at 39.99 a day .
refereick lEveryone was kind and accommodating
Kenneth PWe could not have asked for a better experience than we got......very happy with the service.
George BThe staff at U-Haul Moving & Storage at S Campbell was amazing. They are very helpful and friendly.
James PItems got wet utilizing the truck. When mentioned to rep when checking in, his answer "you did not purchase insurance". I understand if it rains and water can get in to the truck under the door seals, but the water getting in was more than the floor getting wet and soaking up the boxes. Items stacked off the floor also was wet, which tells me this is a faulty door seal allowing too much water to enter the truck. Customer satisfaction is not a priority at this location.
Jeffrey LHave everything ready and get a truck that is well maintained.
Victoria CThe mobile check in process was a disaster. Truck was parked between two other trucks. The wait time for service from a person took 45 minutes. There was no dolly in the truck when we got to our storage unit. Very disappointed with the experience.
Amy HI don't understand why I was charged an additional 30.28. The equipment was clean and turned in early.
Jack WEasy to find and return rental. Very easy process.
Jeffrey LThe lady that helped us get our truck was very rude, she acted like our needs to rent a truck was an inconvenience to her. She acted like she kept getting aggravated with us she kept rolling her eyes and was just rude in general. We will never let her help us again we will wait 5 hours before we decide to let her help.
Samantha HEverything was great!
Rusty NWindshield needed to be cleaned
MIKE PHad all my furniture stolen out of my inside “secured” unit and GM only said I must have not locked properly there was another padlock on it and someone named Adrian had said it was her unit was not called about this person even though she no one listed by that name on contract. I was the only one who had the keys and was told at time of rental if keys lost would have to pay a locksmith to open. Not once when I went to office to ask about additional padlock placed on unit was I ask to see my ID. Filing police report and complaint with Better Business. Will be speaking to attorney. Very angry and sad as the items were antiques from my late parents home.
Mona C | Overall ExperienceAfter the rental red tape was accomplished, I asked where the van was located. Stephanie just threw her arm out and said over there. there wasn't a van in the direction she pointed, so I went back in and repeated this process with no luck. I saw one at the very back of the lot and walked back there, nope not the right van. went back in and she said. "then it's at the front of the lot". we walked up there and eventually found it. This is a big lot. My husband was lugging the dolly with me all over the lot. Then we went to use the appliance dolly we rented and it was too tall for the inside of the van so it was very little help.
Patricia DAfter our recent experience, we will not use the services at Unhaul again nor will we recommend it to any. We were suggested too small of a truck by the associate. The size given to us is usually offer when moving a college dorm according to other truck moving companies. We were not aware of this at time. This caused a huge inconvenience for us. When reported, a customer service manager by the name of Felipe responded via email offering only a $25 credit. I replied to his email explaining why this was not sufficient, and never heard back. Please see attached: Filipa, Your email states that you understand the inconvenience that this has caused my family and I, however, it's more than apparent that you do not. If your agents are going to recommend truck sizes to consumers, they should request more information. Not all two bedroom homes are the same size, therefore, some will have furniture that is smaller and others larger. The agent did not ask the sizes of any furniture items, nor did she ask the square footage of the home, which might suggest that larger items may be present. How is it considered sufficient for agents to suggest a truck size without obtaining this information? Consumers do not work in this field and the average consumer is not familiar with truck dimensions, how much they can hold, etc. This being the case, when a specific truck size is given, that is what the consumer will accept. Had we arrived at the UHaul store and were offered the smallest truck that you had available, it would have been more obvious to us that it was not of a sufficient size. With the 15 ft truck, we honestly did not see that it wasn't going to work out. Again I say, we do not work in this field, did not know how much the truck would hold, and therefore accepted the size quoted to us by the agent. The movers that we hired realized that all items were not going to fit when they had about half of our belongings in the truck. The movers were scheduled for another job @ 2:30 and did not have time to stop at that point, wait for us to go back to the Uhaul store, hope that there is a lager vehicle available, come back to the house, have them to unload the smaller truck and load up the new truck. I reached out to two other moving companies. One of which was not available and the other wanted $625 for two hours due to the short notice, not to mention the money that would have been wasted paying the other movers. this would have totaled close to $1,000! Our hands were tied at this point and it was a better decision to have half of our items loaded than none at all. This would have been a nightmare had it been a local move, being that we were heading out of town made it that much worse. Because of this, we have to miss a day of work ( our lease is up on the 29th ) make another 3 1/2 hour trip from Collinsville, Illinois to Springfield, Mo (totalling 7hrs) rent another truck for $340, plus the cost of gas, which will be $65 for our vehicle and about $80-$90 for the Uhaul. So, not to sound unappreciative for your offering a $25 voucher, but this is simply not fair. If these are merely suggestions and it is recommended that we measure our items, and then visit a location to measure the inside of a couple of trucks to ensure that it is sufficient, that's what should be said. At present, we still have several items left in our home that need to be moved. I am very disappointed that because the agent did not in fact ask any sizes or dimensions of our items, that she did not suggest that we rent a truck one size larger to ensure that everything would fit. We are not familiar, and were relying on the agent to guide us appropriately. Our move was to be completed on Saturday, with a return date for the truck on Sunday. It now has to be completed on Thursday, and has caused a major delay as well as a huge inconvenience. This is not our field of expertise, and it was not stated that the size given was a only guesstimate. The agent stated with absolute certainty, and without hesitation that this was the size truck that was needed. We trusted this advice from the trained professional and because it was not accurate, we have to pay twice, in addition to enduring all other inconveniences that come with it? This is simply not fair. We ask that for the sake of good customer service that you please propose a more fair refund. Sincerely, Reginald and Kendra Green
Reginald GPickup took a long time. Only 2 people working. Woman that checked me out hooked me up to the wrong trailer (could only stay in state) so had to do it twice and I had to do it as she wasn’t strong enough.
Eric EGreat customer service by both employees that helped me on the day of pick up and drop off. Keep up the great work.
WALTER MEasy and fast for rental
Chou CExpediting the self pick-up process would have helped. It took me about 30 minutes to fill out the form and pick up my keys
Noelle WEveryone was nice and the one young guy outside checking in the trucks looks like a God sent here..YUM
lizz dI had accidentally left my wallet in the truck when I returned it. I called the store and they found it and put it at the desk. Although I got the wallet and cards back, I was missing $61.00 in cash. I called the store back to report this but never heard anything from them and still have not to date. Bob
BOB HWas not Plz'd that Military Discount was not available to all veterans... especail since we use your services frequently
robert gThe hitch was damaged on the trailer and the girl who hooked me up couldn’t get the trailer attached and she kept telling me I had the wrong size ball. I left the facility and the knob which screws the hitch to the ball was loose and the trailer bounced up and down on the tongue. After getting to my home I further examined the tongue and it had been hit which bent it back over the metal flap that locks the knob from backing out and coming loose. So I fixed it the best I could because we had to leave early the next morning. So i made it as secure as I could to latch onto the ball. When I dropped the trailer off at the drop off location I showed them. Wouldn’t get anything again from this rental location in Springfield, MO.
David PVehicle was clean n well maintained. Prices were fair n reasonable n the staff was very friendly. I will definitely rent from here again.
Benjamin NI rented a cargo van but wasn't given any instructions on how to use it..had to contact your company in order to figure the fuel gauge. Thought someone was going to walk around the van with us so we weren't confused as to operation as this was our first time using a van.
karen sy'all are EXCELLENT!!!
Rachel BNo call ahead to confirm reservation took forever to do the checkout process and was not told the dolly that was to be included. It’s not available after your reservation made by a head of time so I had to get gas in the vehicle.
Brenda AWe drove the truck a total of 7 miles between the rental location our old apartment and new apartment down the road and back to the rental place. They charged us 2 gallons of gas when the gas meter didn’t change. Poor customer service. They charged us for minimum of 50 miles and said whatever we don’t use we would get a refund in 3 days. That wasn’t anywhere I read online when I scheduled it.
Theresa BThough the location was nice and clean and the associates were friendly, we were given a truck that was too small. This has caused a huge inconvenience an additional $650, and a missed day from work. The size needed was quoted by central reservations. After researching, we learned that no one in the industry suggests this size for a two bedroom move. This size is suggested for a dormatory or 1 bedroom. I reported this and received a message from an manager by the name of Filipa. He offered a $25 voucher, which I find to be totally unacceptable. It's now been four days since I responded to his email, he has yet to reply. Below is the response that was sent: Filipa, Your email states that you understand the inconvenience that this has caused my family and I, however, it's more than apparent that you do not. If your agents are going to recommend truck sizes to consumers, they should request more information. Not all two bedroom homes are the same size, therefore, some will have furniture that is smaller and others larger. The agent did not ask the sizes of any furniture items, nor did she ask the square footage of the home, which might suggest that larger items may be present. How is it considered sufficient for agents to suggest a truck size without obtaining this information? Consumers do not work in this field and the average consumer is not familiar with truck dimensions, how much they can hold, etc. This being the case, when a specific truck size is given, that is what the consumer will accept. Had we arrived at the UHaul store and were offered the smallest truck that you had available, it would have been more obvious to us that it was not of a sufficient size. With the 15 ft truck, we honestly did not see that it wasn't going to work out. Again I say, we do not work in this field, did not know how much the truck would hold, and therefore accepted the size quoted to us by the agent. The movers that we hired realized that all items were not going to fit when they had about half of our belongings in the truck. The movers were scheduled for another job @ 2:30 and did not have time to stop at that point, wait for us to go back to the Uhaul store, hope that there is a lager vehicle available, come back to the house, have them to unload the smaller truck and load up the new truck. I reached out to two other moving companies. One of which was not available and the other wanted $625 for two hours due to the short notice, not to mention the money that would have been wasted paying the other movers. this would have totaled close to $1,000! Our hands were tied at this point and it was a better decision to have half of our items loaded than none at all. This would have been a nightmare had it been a local move, being that we were heading out of town made it that much worse. Because of this, we have to miss a day of work ( our lease is up on the 29th ) make another 3 1/2 hour trip from Collinsville, Illinois to Springfield, Mo (totalling 7hrs) rent another truck for $340, plus the cost of gas, which will be $65 for our vehicle and about $80-$90 for the Uhaul. So, not to sound unappreciative for your offering a $25 voucher, but this is simply not fair. If these are merely suggestions and it is recommended that we measure our items, and then visit a location to measure the inside of a couple of trucks to ensure that it is sufficient, that's what should be said. At present, we still have several items left in our home that need to be moved. I am very disappointed that because the agent did not in fact ask any sizes or dimensions of our items, that she did not suggest that we rent a truck one size larger to ensure that everything would fit. We are not familiar, and were relying on the agent to guide us appropriately. Our move was to be completed on Saturday, with a return date for the truck on Sunday. It now has to be completed on Thursday, and has caused a major delay as well as a huge inconvenience. This is not our field of expertise, and it was not stated that the size given was a only guesstimate. The agent stated with absolute certainty, and without hesitation that this was the size truck that was needed. We trusted this advice from the trained professional and because it was not accurate, we have to pay twice, in addition to enduring all other inconveniences that come with it? This is simply not fair. We ask that for the sake of good customer service that you please propose a more fair refund. Sincerely, Reginald and Kendra Green
Kendra GKind, courteous, and prompt attention to all my questions, both checking out and checking in.
Leroy ONothing at this time.
Ricky GGreat storage facilities… great staff too
jennifer e | Overall ExperienceSierra was so friendly and wonderful. I have been in a few times and she always had a smile on your face. She helped us change trucks when we realized the one we rented was too big.
Cortney A | Overall ExperienceThere was a mix up when I returned the rental truck. They said I had put over 200 miles on the pickup truck that I rented when in fact I had only put 12 miles on it. Josh was very kind & said he believed me, but the truck showed the mileage at more than 200 miles since I had rented it earlier that day. I was frantic & got very upset & was almost in tears. I was told they would have a mechanic (?) run diagnostics(?) on it the next morning where they could tell exactly how many miles I drove it. I called the next morning, after worrying all night, & Josh wasn’t there, but Tracy (?) said it showed on my receipt that I was charged for only 12 miles. I asked her what caused the mix up & she said she didn’t know. I was very relieved the truth came out & I wasn’t charged 100’s of dollars for their mistake, but I still would like to know what happened. The whole ordeal really upset me & I worried about it all night, however I felt like Josh & the other guy at least believed me & they handled it very professionally & were very kind.
Shari M | First ImpressionsExcelente services and thank you
Sandra L | Overall ExperienceThe move in process was quick and easy with no hassle when i called the facility for questions i was answered promptly and professionally i would definitely recommend to anyone
Christian F | Online Move InWas not given any instructions on entering or leaving the building. I’m sure I set the alarm off every time I was there. Even after asking for instructions, they were not clear.
David B | Overall ExperienceCost is crazy high
jessica T | Overall ExperienceOverpriced
Daniel M | Overall Experiencestaff was kind and quickly fixed any issues
Ashley K | Online Move InThe staff literally does and says whatever they want. They are very discriminatory. Customer service was horrible.
asrai b | First ImpressionsThey were great and accommodating. Always worked with us. Very safe and secure storage as well.
Jared C | Overall ExperienceThis has to be the cleanest facility I've ever been to. Plus the security measures and all the amenities offered is just top notch! Highly impressed!
Scott D | Online Move InAmazing staff!!!!!!
DAVID M | Overall ExperienceReally frustrating when you call someplace and you talk to a person who answers the phone and they don’t live here and have no idea what you’re talking about.
Kim N | First ImpressionsWater damage in my boxes it messed up a beautiful clock of my and got it water damage and a few pieces of my clothing were wet soaked and wet
Devonna H | Overall ExperienceAmazing staff.I have met many of the employees & I love how they are working together as a team & provide world class service here in Springfield Missouri💚I met some other people as i was at my storage often & it has become a safe spot after my home & valuables were vandalized so thank you for having a spot for me & my treasures.I used to recommend another place however U haul for the best customer experience & they take pride like an actual owner not like other locally owned storage facilities
Rebecca R | Overall ExperienceIt was nicr
DAVID M | First ImpressionsJust very expensive.
Tara R | Overall ExperienceClean and secure. Staff was helpful
Pamela H | Overall ExperienceStorage was excellent! Truck rental at this location is great, but policies with corporate needs work.
Brian S | Overall ExperienceFive employees were working but my check in process took 15 minutes because of inexperienced staff. Not one offered to help me find my storage unit. I had to return to the office 3 times for help caused by the staff’s negligence. Everyone was nice, but a little lazy.
Linda A | First ImpressionsSuggestion: pls, allow to have your Uhau app with a confirmation by a email, because not all people have a mobil with txt , I could not receive a code to activate my account due to lack of a mobil with txt. People use email for security reasons as well. Also, the employees are nice and friendly staff but wit lack of training due to bad management. The managers are lack of good presence / no manners and they don’t training their staff. Besides that , the storage units are very good. Thanks, Arturo T.
Arturo T | Overall ExperienceJonathon was EXTREMELY HELPFUL I never expected a store to be so busy on a Sunday morning. On a 100 degree + day and an awful truck rental experience he checked in on me and even offered water. And at the end of the day when my brains and body were exhausted he still had the patience to answer my questions.
Angelanne C | First ImpressionsTammy was amazing. I will recommend this U-haul to everyone
Leroy G | First Impressionsneed more help,staff is super busy and need support..trish or tish amazing jonathan amazing..need to have a liaison to help facilitate a better business..i realize short staff but there is penman who can get workers
Rebecca R | First ImpressionsLove the security and cleanliness of the building. The staff always went out of the way to be helpful.
SANDRA T | Overall ExperienceLove the drive-in bay to unload/load. Really appreciated the available carts to assist with moving items into the storage unit. The location is very clean and well maintained.
Kenneth G | Online Move InPlease, please…..I cannot login in my account in your App because your system is asking me about a security code to be send it to TEXT to my mobil phone, well, i do not have text service! Please send my security code to my EMAIL***** Focus in text messages only is a problem, people use EMAIL AS WELL FOR SECURITY …THANK YOU. EMAIL: arturotoscano333@yahoo.com ARTURO TOSCANO
Arturo T | First ImpressionsStop sending me a million messages
Justin L | Online Move InSo many things happened and I had so many issues I won’t get into it unless you want me to but it was a terrible experience and I would NEVER tell a friend to use it
Wila Y | Overall ExperienceOnly problem is your advertising dimensions. 5' = 3"???? If you advertise 5' we expect 5' not 3'. I'm surprised you haven't been sued for false advertising. But it is good for my needs.
Theodore J | First ImpressionsTwice my reservation got messed up. And I had to deal with multiple people and nobody knew how to do their job. They all had to get someone else to “help”. Finally I was told I had a unit ready and that I would receive a call when it was done being cleaned. 3 days went by, and I never received a call. I called the store and they said I didn’t have a reservation anymore because I never came back in to sign the contract. I stated that I was never told to come back in at any point, I was told I would receive a call when it was finished being cleaned and ready for me to move in. The lady on the phone sounded very irritated, and decided to hold it for me once again for a later date. I go in on that day, and they STILL had no reservation with my name. They had to now call the store manager who had me down. Once I finally was able to sign the contract, I was told my unit would have a lock and key. I got inside and there of course was no lock or key. I went back into the store and stood inside for 5-10 minutes waiting on somebody to come inside to help me. I told the person that they did not leave me a lock and key in my unit and she had no idea how to help me, and I once again was sent to somebody else. That person grabbed a new lock and key from the shelf and gave it to me and they both walked off without saying a word. Terrible service.
ASHLEY B | First ImpressionsOrdered a 20x10 and was assigned 2 5x10s. They were able to quickly remedy that to 2 10x10s
Deb M | Online Move InTrisha and everyone else was so very nice and helpful to me and my mother. This is the store I use everytime.
Reginald L | First ImpressionsThe GM and the staff did not return any of the calls/messages I left. This was a very frustrating experience.
Clifford L | Overall ExperienceMy only suggestion is better instruction on entering the facility for new users. There was alarms and no employee response every time I visited my unit.
Jay M | Overall ExperienceVery convenient and easy from start to finish. I literally just rented my unit right off the website.
Chania B | Online Move InI had called a few days before starting the move due to waiting on the storage to be cleaned and was told that it was cleaned and ready for move in. When we arrived the storage had not been clean and there was no clock. We asked for a clock and was told that they were currently out. The member had nothing nice to say and did not help in anyway or suggest that she would have it cleaned.
Kasci P | First ImpressionsI thought everybody at this location did a good job thank you
Steven B | Overall Experiencehad automatic debit withdrawal and kept charging me a late charge
Ronald I | Overall ExperienceThe gentleman who helped me was very courteous and friendly. He quickly took care of what needed to be done.
Shannon W | Overall ExperienceEveryone here was AMAZING!!
BRYAN O | First ImpressionsNo information was offered when I rented. It seemed like I was a inconvenience to them.
TERESA M | First ImpressionsThe staff at the location we rented the truck and the units were SO friendly. They made the situation we were in after selling my moms home and haven’t been able to find another house to move to, they just made everything simple and smooth. All the staff I came in contact with either phone, in person or even the young lady sweeping the halls by the units, were so friendly and pleasant. I will always refer or recommend this facility. I hope all Uhauls are like this one!
Loriann J | First ImpressionsSo far so good...everything is exceptional. Much more then I expected and have ever gotten in a storage rental situation
Cameron W | First ImpressionsTricia Reynolds made an extra effort to ensure that all our paperwork and related computer account information was handled quickly, correctly and accurately. Thank you...and good job Tricia.
Irving F | First ImpressionsI have had nothing but trouble since day 1. Didn’t have the lock I was supposed to get. Instructions were out of date…etc. I’m most alarmed because Zachary Pilkington the GM promised me something on the phone that he didn’t deliver on, and now he refuses to answer the phone or reply to my communication attempts, leaving me no choice but to leave a bad review. A GM shouldn’t ghost a customer.
Clifford L | Online Move InJackson at the front desk was a great employee.. I spoke with him on the phone he was ver professional and well spoken ..
Michael S | First ImpressionsThe only problem was a smaller unit wasn’t available to downsize but that really isn’t fixable
SHANE N | Overall ExperienceI had a storage unit and needed to upgrade to a larger one. This was such easy process thanks to Jackson, the individual who assisted me. Both of my move in experiences have been positive. I would definitely recommend U-Haul to others for their storage needs.
Jennifer W | First ImpressionsVery clean and professional/polite people working here - thank you.
Linda W | First ImpressionsThey are always willing to help
Kim F | Overall ExperienceThe online portal is a little bit confusing. It currently says I don’t have any rentals, but I do. Maybe it just takes some time for it to show up on there? Anyway, that’s the only problem I’m having.
William W | First ImpressionsThe entire process was very easy and staff member was friendly and answered all of our questions.
Sara H | Overall Experiencei like the idea of climate control makes me feel better about my belongings. its a piece of mind to not worry about theft.
Marie a | First ImpressionsEveryone there was extremely friendly and helpful. The place was also very clean and well taken care of.
Lisha D | First ImpressionsEveryone was extremely nice and helpful. Would definitely recommend you to friends and family.
JACKIE B | First ImpressionsThe staff was super friendly and very professional. They happily answered questions, checked for understanding while explaining the process and all with a pleasant tone and a smile. Great group of young men.
DEBBIE C | Overall ExperienceThe BEST experience I have ever had !!!!!!
brook g | First ImpressionsThese people went above and beyond for a single terminally ill mom of 3. Very affordable. They made one of the scariest times in my life as a mom Very easy and smooth and relieved so much stress. I am thankful for tikers appliances and south Campbell uhaul. Thank you so much guys I appreciate you
Katherine B | First ImpressionsMiles and Kayla are the best, with Zack of course! The Springfield branch has got it going on, they listened to my issues and made a plan plan to get me on track. This crew has it going on, they deserve way more that a post! South Campbell is the best!!!
Dan S | First ImpressionsThank you for all the help
Carlee R | Overall ExperienceThe guys who work there were very helpful and friendly. Great customer service!
Michael H | Online Move InOne of the guys working was super helpful, he helped me get switched over to a bigger unit and showed me how to check in and out.
elissa a | First ImpressionsLove my storage setup!
Joel R | First ImpressionsThe young man who helped me was very nice and helpful and actually walked up to the unit with me to answer my questions
Shelby L | First ImpressionsEverything was a smooth transition even when we made changes. Thank you!
David B | Online Move InZach was very helpful and very professional.
jimmie s | First ImpressionsI was impressed in every way. From the local business staff who were friendly and helpful to the online processes, my experience with renting a UHaul van and indoor climate-controlled storage unit was just what I needed and more than I had imagined. It was great to go from almost 100 degree temps into an AC access from vehicle to storage space. Luxury! I knew my electronics were safe in the controlled environment since computers can react to moisture and extreme temps. I am recommending UHAUL whenever moving comes into conversations and will use your services again in the future. Thank you for keeping this great company thriving.
Barbara C | Overall ExperienceGreat experience
jeffery h | Overall ExperienceActually it would depend, when I spoke with Megan about the storage she stated I would be able to get what I needed however, when getting to the actual site, availability was very limited, the first unit given to me was double locked, very unorganized! There needs to be better communication between phone customer service and the stores and what the stores are showing available!! Very stressful after 3 hour move!!
stephanie v | First ImpressionsGreat service and very helpful.
Jessica W | First ImpressionsVery professional and very courteous operation I would recommend it and you have a user for life
Ronnie C | Online Move InThe day time staff are not friendly at all. They are very rude, and your lucky if u can even find anyone working .
Amber S | Overall ExperienceVery pleased with the up-to-date accommodations as a temporary home for my valued possessions. Everything is state of the art, the ease with security and the climate controlled environment is essential for the protection of my electronics. Excellent choice for the value.
Barbara C | First ImpressionsI will never use u haul aging
Arron B | First ImpressionsTwice have rented U-Haul. I order in advance have drivers license confirmed then issued a reservation # you think all is well. Then BAM both times at 2 different locations " no trucks not here!!! " Don't know anything!!! Ok let me see if I can find you another truck?? REALLY??? Then I drive ACROSS TOWN and hope to GOD 🙏 it's there. 1st time I had to go to 3 locations. This is a city not some a tiny small town. U-HAUL GET IT TOGETHER!!!!!!!!!!!!!!!!!!!
Ashley Y | First ImpressionsThe store facility is nice with good security. It was clean and presentable. However, the way protocol was ran at this store needs more work. When it comes to charges, it is a must to be as accurate as possible. I had to talk to UHAUL company reps to correct incorrect charges and refunds caused by the GM of this store. Everything got squared away, but it was a hassle. For my service on 9/1, that one went a lot smoother. It was definitely a smoother process than when I arrived initially. Although I would not use this location again, I will have to note that I was thankful to have received a climate controlled storage after my initial one was given away to someone else. Im just glad the entire process is over.
Taylor H | Overall ExperiencePersonnel is very diligent, friendly and customer oriented. Keep the good work!
Gloryvee M | Overall ExperienceI loved our experience with U-Haul on Campbell in Springfield, MO. The guys were all very helpful, courteous, and great to work with. The facility was great - convenient (about a 5 minute drive to my daughter's new apartment), clean, free of critters, nice temp, well lit, and beyond spacious. I felt very safe leaving our daughter's belongings there. The rental fee was extremely reasonable and I liked all the selections of unit sizes. We will definitely use U-Haul every summer of her college years! So much better than "haul"ing all her stuff back and forth to Texas!
Robin K | Overall ExperienceThis facility is very clean, Professional, and very well maintained.
Pamela G | First ImpressionsEverything was fine with this location until I received an incorrect invoice. I was charged a wrong drop off location fee, a extra two day fee, and a coverage fee. All of these were incorrect. This was done by an associate there by the name of Zach. I dropped off my rental with the auto transport two days before due date at the correct location with more gas in the tank than when I received it. On top of this, I have to wait forever and a day to speak to a rep to resolve the charge for additional mileage. I was told at the time of reservation that it would only cost $0.40/additional mile. However, I have actually been charged $1.00/additional mile. Pretty exasperating experience. Thankfully, I was able to speak to Zach and he waived each fee except for the mileage fee. Now, I have to hope and pray that I speak to someone soon at UHAUL to get the mileage fee corrected. I may never use UHAUL again after this experience.
Taylor H | First ImpressionsAll of the staff members I interacted with were so kind and the facility was great and well priced.
brianna r | Overall ExperienceExcellent service
Christopher C | First ImpressionsI reserved a truck and a storage unit for a 2 bedroom duplex. When we hot there we had the truck. But the storage unit was the size of a closet!! I wanted to cry, because my money is so tight. Now we are loaded up and don't have anyplace to put my things. Luckily and by the Grace of God. You guys on s. Campbell came through for me. I pray God blesses you all for your entire life time. You are truly appreciated!!
Norma W | First ImpressionsZach was amazing. From helping me with storage to getting the truck. Super helpful and nice.
Tiffiany G | First ImpressionsAll of the staff was very friendly. We had two that the we had schedule storage and they were not available. 1) Rented to someone after it was promised to us 2) after a contract was written we went to fill the storage on my husbands day off, on a Sunday, when no one could help us and the storage unit ad a lock on it from someone else.
Kim F | First ImpressionsAppreciated professional and courteous staff.
Glen M | First ImpressionsGuy at front desk was super helpful!!
WHITNEY M | Online Move InI got online to deserve a storage unit. I got a confirmation email indicating the one I wanted would be ready. The next day I went to the U-Haul dealer, and Matthew, who was quite professional throughout this whole situation, indicated that instead of the 10x10 I ordered all they had was 25x5s. Today I went back to get a refund as this would not do. I again talked to Matthew, who was again very professional, and then to his boss Zachary. Zachary said the computer was made to indicate that the unit I wanted was available even if it was not. This is a classic bait and switch, which is highly illegal, and I am considering taking action with the state's attorneys general regarding this matter. Zachary, the general manager, did indicate that even though I 'moved in' last night, which I did not, I would in fact be getting a refund.
MICHEAL Z | First ImpressionsI need to get in touch with someone there regarding things of mine that were left in one of your trucks if you could please give me a call at 417-315-5169 or my fiance at 417-755-1497. Ive tried calling over and over with no answer, been placed on hold for over an hour twice (one time 2 minute before closing time and the second time I was disconnected) but i can't ever reach you. Some of the items in the truck include debit cards that someone tried to run yesterday and other items are all I have left of my child that passed away. I look forward to hearing from you. Thank you, Cortni
CORTNI M | Overall ExperienceThank you for all the grace you extended for towards family, I know of no other business who would have done this. It's their own fault they chose not to take advantage of it. I wish you the best year of business ever.
George P | Overall ExperienceNot happy about the elevator not working because the main stuff I wanted to store has to wait and I have to put it somewhere else. I choose this location because I know it's would be in a safe place other than that all the storage and prices are good.
Angela B | First ImpressionsThere are a lot of young and immature boys working at this facility who first booked us a unit that was filled with uhaul cleaning supply and then dragged their feet in everything they did, not to mention because they dragged their feet my fiance had to pack our storage unit by himself because I had to pick up our children and they moved our belongings off the cart without our permission!
Taran H | First ImpressionsAwesome teachers and helpers to make using our unit the best experience. It was beyond ease and the facility was top notch!
Nancy C | Overall ExperienceThe check-in process was very efficient, the staff was friendly, and the facility was clean and well maintained.
Jason B | First ImpressionsGreat facility. Easy to find and access. Wonderful staff.
Jami B | Overall ExperienceThe storage unit had 3 “ of water up on the door so if we could have opened it it would have flooded the unit, but we were not able to get into it because the latch was broken.
cynthia w | Overall ExperienceThank you
charles g | First ImpressionsJoshua and his crew go out of their way to make every part of the move in as easy and convenient as possible. We could not be more pleased with our experience with them and will definitely recommend this facility to anyone.
jon b | First ImpressionsBest experience i have ever had with uhaul
Demarcus D | Overall ExperienceI called in advance for a bottom floor storage unit for a one bedroom house and when I got there I got a second floor unit the size of a closet that was the first time I had problems with U-Haul but they fix it it was a mess because they have no elevator to get to the second floor only stairs and I’m a 53-year-old lady. I had to bring half of my stuff back to my friends house until they fix the issue because I didn’t have enough room in my storage. But other than that U-Haul‘s great
MELANIE S | First ImpressionsThere ended up being some sort of mix up with the online reservation system, but the girl at the front counter was very helpful. She went above and beyond to get us a unit close to the door, even when someone else was helping us! She remembered us from the phone, and popped over to make sure we were getting the best of the best. I appreciate her very much, I didn't catch her name, but I know when she told it to the people she was helping next to us, it was a cool and unique name!
Maizie D | First ImpressionsJosh Perkins is knowledgeable and customer oriented. His coworkers are equally so. Very impressed. And pricing is on point.
Kerry N | First ImpressionsLove the all weather bays!
Ken C | First ImpressionsGreat customer service. Our military family is happy!
Brazil R | First ImpressionsI rented my storage several months ago and have had nothing but a WONDERFUL EXPERIENCE!!! From the friendly late reminders to excellent customer service. Zack and Trevor were the two I dealt with in person and they were too notch professionals . I will definitely recommend this location to all my friends and family God Bless Annie
Annie G | Overall ExperienceThe manager at this this facility, Joshua Perkins, was always very helpful, courteous, and friendly. Because of him, and the facility itself, I would rent here again and recommend it to others.
Trish R | Overall ExperienceManager and staff were friendly and helpful!
Stacey D | First ImpressionsGreat staff and facility!
Doug B | Overall ExperienceThe service was great! But it was pricey. I also had 3 payment issues that were thankfully all well-resolved. The customer service was great!! But the issues were a bit of an annoyance.
Kayla R | Overall ExperienceThey’ll be upset about this score, when in reality and based upon certain events that took place that day, a more appropriate rating would have been POOR. We are a military family. My husband walked in and asked to be serviced, but the young lady flat out said “no”. Then they asked if he had a reservation and because we did, they “made an exception”. The entry card was intrigue and no one explained it. Everyone was in such a hurry to leave that by 5 minutes after closing, they were all gone and we were asking other customers for help. I’m okay with them being upset. The truth is the truth. But the guy serving us both as kind. Very.
Derrick R | First ImpressionsVery clean facility. Easy access.
Suzie M | Overall ExperienceSo cleaning. Professional. Rebates were good. Wow be using again
Jennifer M | Overall ExperienceThank you
Terry W | Overall ExperienceThe most important thing to me was security. I felt safe going and taking care of things on my own and never had any doubt that my belongings would be safe in the unit. 10/10 would recommend!
Heidi C | Overall ExperienceGreat staff and check in service. Very clean facility.
Doug B | First ImpressionsAfter being advised by the staff that the unit I was looking at would accommodate a 1200 sq ft apt I secure the unit, upon seeing the unit and finding it was no more than a broom closet that was 10’ tall. When I went back to the representative for assistance he called the store manager who refused to assist, snapped at me to get off the property that he can refuse service and told me if I did not leave he would call the police for trespassing, when I requested a refund I was told to call corporate that he wasn’t refunding me until they made him do so. Upon contacting corporate I was issued refund and never returned but have received emails and a phone call telling me my storage payment is due. This location does not treat people well nor do they apparently manage their units appropriately as they did not document that the unit I secured was not used and the contract voided.
PATRICIA K | Overall ExperienceEveryone was great and very helpful in getting us situated after a very long move.
KENT B | First ImpressionsThe manager Joshua Perkins is something else, he is abrasive, impolite, hostile, threatening. He threatened to call the police because I asked why they wouldn’t honor a valid reservation on an appropriate sized storage unit. He refused to refund an inappropriately sized storage unit without the hassles of going through corporate.
PATRICIA K | First ImpressionsNeed to have 24hr access for the climate control so if something happens in middle of night and someone needs something they can get it from there storage.
Michael C | First ImpressionsEveryone in the store was great. Before I got there I received a call telling me I couldn’t get the unit I ordered, I was not offered the $50 for a change in reservation like advertised. I was offered to have the difference per month covered but the guys in the store couldn’t guarantee it: Super frustrating.
Rinnie R | First ImpressionsThe staff were wonderful. I had a hard time figuring out how much space I needed. They were patient and helpful. They worked hard to find me adequate space, which turned out to be two rooms.. Then they worked made sure the rooms were in close proximity, making it easier for me, and those helping me move my belongings.
Jerri A | Overall ExperienceI had a very smooth and efficient experience. The staff who helped me wer extremely professional and courteous.
Jason J | First ImpressionsManager Josh Perkins was very helpful and considerate of our needs during our three-month rental period.
STEPHEN W | Overall ExperienceThey were rude, unhelpful! To busy to help us But going out of their way to help HIGHER UP People.If we were rich or well to do.We would have been treated better.I was stressed out and got a very bad migraine from it allNot going to use it ever again after this
Kathy N | First ImpressionsEveryone was very helpful in answering questions and helping me when needed. the facility and staff were great!
Laura M | Overall ExperienceWas a great experience, other then the fact my wife and I fealt we were being stalked and watched like we where going to steal something. While moving in two girls in uhaul uniforms where constantly around us. Every time we turned around they where there. I mentioned this to rep who did the turn in on my truck. I was told they where the cleaning staff. He explained what thier jobs are. Honestly, my wife and I didn’t appreciate the feeling we where getting. We suffered a loss at our last storage unit. Someone broke in and cleaned it out. It all started by my wife being watched by a couple of people while she was unloading our truck. So we are a bit touchy and suspicious. Just didn’t like turning around and seeing this two employees all the time.
Scott K | First Impressionsamazing service, totally impressed with how far storage has come. Super boujee
Jennifer M | First ImpressionsWe started out rocky, as our unit was smaller than what we were told, but we were given extra units that helped immensely!! We were then given an extra month's rental to help. Thank you, staff!!! We really appreciated your kindness!!! Coming from Iowa to Missouri with 27 years worth of accumulated stuff took a while to get to our new home!! Thank you, thank you, thank you!!!! Awesome!!!!!
Rebecca T | Overall ExperienceGood but a little expensive. It was very secure and clean. The staff was great and very helpful! Would recommend!
Kayla R | First ImpressionsI went with the medium size indoor storage unit. It was the biggest size but after I filled it I didn’t have room for some stuff so I just gave that stuff away since I couldn’t keep it. I really wish there had been bigger sizes for the indoor climate control units without having to get multiple units…
Jamie E | Online Move InThis rating is no reflection on the facility. I drove 500 miles to move someone and was on a very tight time schedule. I was help hostage by Uhaul because of a system wide computer issue that prevented the rental of storage units. I was delayed a day and required to stay over night incurring unexpected expenses. Very displeased with the situation!
Hannah E | First ImpressionsThe staff was so friendly and helpful! I worked with several team members and they were all very knowledgeable and polite. I am really happy with the safety measures at the facility and the extended business access.
Todd A | Online Move InThe flow of helping customers that came in, needing much different things, was very fast and efficient. They were really nice guys. Also, the prices of mattress covers, tape, boxes and locks are really Really good and I think if I need those things again then I am going to the Uhaul store instead of Walmart. It's a bonus that you don't know about til you've been in the store.
Kelli M | First ImpressionsI appreciated the assistance and patients I received when dealing with staff. Your team members were always polite and friendly. Everyone of your member who I encountered whether in person or on the phone answered questions and were knowledgeable to explain services. Even when my payment was late, consistent friendly service at all times. Pleasant in the middle of many crisis during this time in my life & the pandemic; U-Haul team members helped to make this transition as easy as possible without added complications. Thanks
Jennifer B | Overall ExperienceIt fuc@#& sucked. I'm not Sheila yet you kept sending me emails.
SHEILA D | First ImpressionsI had a tough month and the individuals who helped me we friendly, patient and very helpful to explain things (even multiple times when necessary). It took a lot of stress off of me and I was thankful for their assistance and kindness.
Jennifer B | First Impressions