Customer Reviews for U-Haul Moving & Storage at Phillips & Emerson

1,954 reviews

3435 Phillips Hwy   Jacksonville, FL 32207
(Located just north of Emerson on Phillips Hwy)

(904) 398-3016

View Facility Map

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(904) 398-3016

3435 Phillips Hwy
Jacksonville, FL 32207
(Located just north of Emerson on Phillips Hwy)

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: 9 am–1 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charles Hart 
Rating:
5.0

I had a unit here for almost 2 years and never had any issues! The staff was always friendly and helpful!! My things were always safe and I had whole 2 bedroom apartment in there that was never damaged. If I ever need storage services again, I will go here!

Luciano Aragon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tianna wiliams  |  Overall Experience 
Rating:
2.0

The lighting in both units I had for years never was resolved. In the past two years I did not feel SAFE AT ALL. The office hours of operation changed and started closing at 5pm instead of 7pm, And this was huge for me because I did not pay for 24 hour access! It has been extremely difficult to get access to anybody in the office, even with the new changed hours, and I was sick of it. I’ve seen people running a business out of their unit, but never said anything. Obvious drug deals taking place on the inside, and people sleeping in a storage. I do care about our homeless population, but this location has failed with safety and not being available during times posted on the door!. This is a violation of false advertisement. I will never rent with U-Haul storage again after this experience, And I feel I should’ve been compensated for never having lighting in my units for several years when they claimed there was an outage.

Corrine Chitty  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charlot mobley  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Edmond Safar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caroline Atema 
Rating:
5.0

The young lady who help.me is an asset to your company professional and courteous

jimmy gonzalez 
Rating:
3.0

Trailer was dirty when picked up. This location has a locked gate which makes it difficult to pick up and drop off the trailer.

Steve Van Camp 
Rating:
5.0

This was my second time renting from y'all. I have had a great experience at this location.

Donna Godette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES KUIPERS  |  First Impressions 
Rating:
3.0

Computer was very slow . did not get a receipt was toid to come by the next day.

anthony williams 
Rating:
4.0

Customer did not leave a comment.

Brad Frazier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Roberts  |  Online Move In 
Rating:
3.0

The only problem I had was I was charged twice!!!!!!!!!

Meshia Gates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SOUD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Langley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

edelso lopez 
Rating:
5.0

Customer did not leave a comment.

Darlene Dean  |  First Impressions 
Rating:
3.0

The elevator above my unit wasn't working. It was exhausting. I had to men I hired to help me thank goodness or I wouldn't of been able to do it myself. I had to tip them a large amount bc of inconvenience. I would of gave 5 stars if not for this.

Heather Haldeman  |  First Impressions 
Rating:
5.0

5 Stars

Fresh unknown  |  Overall Experience 
Rating:
5.0

Great staff

Eugene Charles  |  Overall Experience 
Rating:
4.0

Marker lights wouldn’t work on the sides

Mark Fender 
Rating:
5.0

Customer did not leave a comment.

tonya fredricks  |  Overall Experience 
Rating:
5.0

U haul attendant that handled the return was very pleasant and handled the return very professionally. The drop off site was clean and presented a nice appearance. Location was easy to access.

George Hammond 
Rating:
5.0

Customer did not leave a comment.

Rachel Vadi  |  First Impressions 
Rating:
5.0

Customer service at this location was impeccable

Kari Casner  |  Online Move In 
Rating:
4.0

No Comments

anthony williams  |  First Impressions 
Rating:
5.0

Very nice and friendly with good customer service

Clifford Brown Jr  |  First Impressions 
Rating:
5.0

Jardinay was FANTASTIC all the times we were there, helping us to select the right equipments and being always very gentle and attentive! She is definitely a valuable resource for U-Haul!

Claudio Luis Porto Almeida 
Rating:
5.0

The u-haul representative was wonderfully helpful and knowledgeable. Her friendly service is a credit to you and an encouragement to return. Thank you so much. No one likes to move.

Michael Ray 
Rating:
5.0

The young lady was very attentive, professional and nice.

Randy Allen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela Cable 
Rating:
5.0

Customer did not leave a comment.

Janie Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Connolly 
Rating:
5.0

Awesome workers and customer service

DERRELL BOATNER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

christopher cline  |  Overall Experience 
Rating:
5.0

I had an amazing great experience with Debbie one of the office employees. She was very helpful, accommodating, and understanding of my situation. I would definitely rate her 10 out of five stars for her customer service. I believe she is a great asset to your place of business.

Cami Sutton  |  Overall Experience 
Rating:
4.0

Nice people but mostly storage so very little room to park trucks.

Wendy Bailey 
Rating:
1.0

The lady working was not very friendly, would not check out the rental at the moment. They charged me for fuel and I returned it with more than I was given. I brought it back 2 days early because I kept getting text messages stating they need equipment at this location. I still got charged full rate.

Jason Hoffman 
Rating:
5.0

Customer did not leave a comment.

Pedro Ruiz  |  Overall Experience 
Rating:
3.0

My truck was not ready at 9am and I had a reservation

John Powell 
Rating:
1.0

Open sign was on but no one was there annd anll doors to office were locked. All spots in front of gate were taken except one, too cramped to park easily. Had to wait for someone who has a storage unit at the facility and follow behind them to park with space inside the gate.

John Matthews 
Rating:
3.0

Customer did not leave a comment.

Jason Weigand 
Rating:
3.0

Customer did not leave a comment.

John Harris 
Rating:
4.0

Customer did not leave a comment.

carolina Collazos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jahaziel Garrido Daly 
Rating:
3.0

Dropped off after hours

David Wilburn 
Rating:
5.0

Customer did not leave a comment.

Lacoy Robinson  |  Overall Experience 
Rating:
5.0

The trailer had a flat tire on the way back but the road side assistance was there pretty quickly to resolve it.

adam Shabenas 
Rating:
1.0

I reserved a storage unit in advance to unload my truck after a long-distance move from several states away. I checked on and confirmed my reservation the morning of check-in even. I got to the facility and was informed that they didn't have any storage units available and I would need to go to a facility across town in the opposite direction of my new home. The gentleman that assisted me was polite, but the whole thing was absolutely ridiculous and poor form on Uhaul's part. I drove for 2 days and expected my unit to be available, it should have been. I still don't understand why I was able to reserve a unit that didn't exist or why Uhaul would sell the unit out from under me without letting me know.

Breanna Blair 
Rating:
5.0

Customer did not leave a comment.

ANTHONY GRAHAM  |  Overall Experience 
Rating:
5.0

I was very satisfied with the service I received from the staff at the office and the customer service line.

elizibeth sands  |  Overall Experience 
Rating:
5.0

Staff is nice to work with.

terry ROBERTS  |  Overall Experience 
Rating:
5.0

Good Service

Fresh unknown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wesley griffin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Brandler 
Rating:
2.0

Customer did not leave a comment.

John Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer J Murray 
Rating:
5.0

Wish I had thought of using the storage when renting a truck. Sooooo easy!

John Wager  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christian Alcibar 
Rating:
5.0

The General Manager was very nice and helpful.

gloria lewis  |  First Impressions 
Rating:
5.0

Great service

Jesus Rosario 
Rating:
5.0

Customer did not leave a comment.

Dianne RICE 
Rating:
1.0

The return location was not open for the return (it was after hours so this was expected) but there was no gate code given in advance and when I reached out to customer service, the code provided did not work. They could not get a code that worked and I had no where to park a 26ft truck overnight. The next day there was no one in the office when the office said it would I be open. It was inconvenient and disappointing.

JAMIE TEWALT 
Rating:
5.0

Danielle was very friendly and professional. She definitely helped to make my move less stressful as possible. All with a smile! Thanks Danielle

Amicia Mattox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Hodge 
Rating:
5.0

Customer did not leave a comment.

Todd Robins 
Rating:
5.0

In my opinion nothing. everything was fine.

DWAYNE LAMPLEY 
Rating:
4.0

Customer did not leave a comment.

Paige Mandelare  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Wager  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Jamar Pereyra 
Rating:
5.0

Customer did not leave a comment.

Antoinette Cherry 
Rating:
5.0

Great customer service by the young lady who checked me in

Adam Gray 
Rating:
3.0

Customer did not leave a comment.

AARON MOURA 
Rating:
5.0

Customer did not leave a comment.

Joyce Mueller 
Rating:
4.0

Customer did not leave a comment.

Carmen Tosado  |  Overall Experience 
Rating:
5.0

Just keep hiring people like Jarnay Dumas in Jacksonville Florida.

virginia dawson 
Rating:
5.0

Customer did not leave a comment.

jocelyn wells  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Dunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amelia Bower  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele Loye 
Rating:
5.0

Customer did not leave a comment.

Donna Godette  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dean Bracewell 
Rating:
5.0

Customer did not leave a comment.

Lena Hayes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael English 
Rating:
5.0

Super!!! :)

Vadim Kosenko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara Woods 
Rating:
5.0

Customer did not leave a comment.

Lynne Butts  |  First Impressions 
Rating:
5.0

Very nice the people who attend there.

Roberto Hernandez 
Rating:
5.0

Customer did not leave a comment.

Thomas Spencer  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

felicia bell  |  Overall Experience 
Rating:
1.0

If uhaul staff is not going to be able to be on-site for a return to location in the middle of the day then this should be the first thing flagged Prior to renting. Especially if it is an Web rental.

kevin cox 
Rating:
5.0

Great customer service very knowledgeable thanks

Marshall Pescion  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector Hermosilla 
Rating:
3.0

Customer did not leave a comment.

Lish Adams 
Rating:
5.0

The guy that helped me was very professional.

Ed Tambi 
Rating:
5.0

Staff was friendly and welcoming

Lakisha Ferguson 
Rating:
5.0

I just want to say that my entire experience with Uhaul was very good. Each person I talked with from beginning to end was concerned about me being a satisfied customer. We did have a few things happen but they were taken care right away and we ended up having a move. Thanks so much for all your help.

elizibeth sands  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mark clinch 
Rating:
1.0

The lady who receives you when you go to rent does not treat you well. In my case, I don't speak much English. I feel the indifference and mockery for not speaking English. In fact, this last time I rented the van, they overcharged me and I decided not to rent uhaul anymore because they have lousy customer service. I don't recommend it to anyone.

reinier sanchez 
Rating:
5.0

Customer did not leave a comment.

LISA ARMSTRONG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teana Mckenzy  |  Overall Experience 
Rating:
5.0

FYI I seen the storage facility and the storage unit I was assigned to but I did not need it. I was approved for an apartment and spoke to someone in customer service.

sean jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seth Staart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lew Alleman  |  Overall Experience 
Rating:
2.0

The elevator button was missing and several times i got stuck and had to wait for someone to call it down to get to my car.

Catherine Frisone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aunterial Wynn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Wilson 
Rating:
5.0

Customer did not leave a comment.

Andrea King 
Rating:
3.0

I really never used the storage building. I got it in case I needed it but I didn't. David Jackson

david jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seth Staart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seth Staart 
Rating:
5.0

My experience has been great, good customer service over the months I rented my storage…thank you!

Christine Vanis Cobb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen Oxendine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA IKNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Bryant 
Rating:
3.0

The only thing or complaint I have with U-Haul is the disrespect that we received from one of your employees I don't know his name he just is a very tall African-American man that was on duty on the 2nd between the hours of 7:00 a.m. and 5:00 p.m. other than that my experience was very good and I will rent from U-Haul again either a truck or storage thank you have a blessed day.

Veronica Horne  |  Overall Experience 
Rating:
5.0

Very helpful

Tillman WHEELER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vitali Aheyenka 
Rating:
5.0

The employees were wonderful and extremely helpful. The place was immaculately clean on a daily basis. I would highly recommend this facility to anyone. And I will gladly return if I have need of another unit

RUBY GERUNDO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lou Miranda 
Rating:
4.0

Customer did not leave a comment.

Simone Roberts  |  Overall Experience 
Rating:
4.0

I never had any issues with this facility. I appreciated tha clean restroom facilities.

ROLANDA PETTY  |  Overall Experience 
Rating:
5.0

The team member you have at this location.is outstanding.

Philip Pelle 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Bowes 
Rating:
3.0

Customer did not leave a comment.

Lisa Bonesteel  |  Overall Experience 
Rating:
3.0

We’ve noticed in the last year or so that the upkeep has not been the same. We always had to search for a cart and sometimes would not find one. The elevator buttons are missing. We had to use a key or pen to push the button. We have never liked how we have to get out of our car to use the code to open the gate. And we did not want to pay more for a remote to keep up with. We never saw any employees except for the day we cleaned our storage unit out. A guy with a cart was sure to tell us we could not leave a broken frame. We knew that, we had to set it down to bring our cart full down and get a broom.

Kathleen Elliott  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LORENA Clark  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID BOYD  |  Overall Experience 
Rating:
1.0

See above

Deborah Ballard 
Rating:
4.0

Customer did not leave a comment.

Stephen Harm 
Rating:
5.0

Customer did not leave a comment.

Lindsay Anderson 
Rating:
5.0

Customer did not leave a comment.

MARK BLANTON 
Rating:
5.0

Everything is to my satisfaction.

Michaelena Lee  |  First Impressions 
Rating:
1.0

There was no truck there for me even though I reserved the truck over a month in advance. Then I had to go to another location which delayed everything by almost a half a day and I lost money for a day of work

Michael Kornberger 
Rating:
5.0

Customer did not leave a comment.

LIONEL GOFFE JR  |  First Impressions 
Rating:
5.0

The employee that was on duty was Very professional, kind, courteous, friendly knowledgeable and pleasant with a smile. I felt such a Warm atmosphere as I entered the office. She greeted me with such warmth

margaret denson  |  First Impressions 
Rating:
5.0

Everything was awesome

Jose Gutierrez 
Rating:
1.0

Customer did not leave a comment.

MONEAK KING  |  Overall Experience 
Rating:
1.0

The person on duty when I picked it up refused to help me because I was “white” (he was a black male). The keys were no place to be found as they weren’t using the key lock box. I had a horrible time getting into the facility (locked gate) or leaving. Fortunately, another customer in a storage unit let me in and out with the truck after the black male finally gave me the keys and called me a “white idiot”.

John Baxter 
Rating:
5.0

We lost the air conditioner half way to our destination in Florida. Not so good. Was hot that day. The truck was clean. Your made us go 10-15 minutes out of our way to pick up the truck at a different location then we booked.

Nicolas Carter 
Rating:
5.0

Outstanding Staff. They need more money or at least a Christmas bonus. I observed them fix alot of problems for the customers on the phone when visiting the facility even when the customer is upset. They always try to resolve any problems before they get blown up. Ms. Jennings and Ms. Dumas Outstanding.

Donnie Randolph  |  Overall Experience 
Rating:
5.0

I just was upset the unit was to small.

Danika Cummings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Miracle 
Rating:
3.0

There is a rat in a box in the hallway and the smell is horrible. Someone needs to get it out or the smell will get into all of the items in the unit. Other than that the service is Great!

Mary Taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marlin Blake 
Rating:
5.0

Customer did not leave a comment.

EDWARD PEARL  |  Overall Experience 
Rating:
1.0

I dropped my vehicle off to receive a $1300 bill. I drove approximately 60 miles. This is insane. I've spoke with the manager Danielle and it's been a week and I am still waiting for this to be resolved. Poor mileage record keeping of this kind is not a way to handle business and no follow up after is even worse.

Deborah McKenzie 
Rating:
5.0

Customer did not leave a comment.

Justin Bell 
Rating:
4.0

In the beginning there were flat bed carts to help move items. Several were available in the immediate area. Today, I spend 5-10 minutes hunting for one and usually cannot find one. I en up taking my own dolly. Office staff said they were all stolen or broken with no time frame to replace. Not a great ending.

Marcus Drewa  |  Overall Experience 
Rating:
1.0

You should check the battery at appropriate times. I lost 5 hrs of journey because of battery down.

Venkata Kilaru 
Rating:
4.0

I had the unit almost 1 year and asked several times to have the light in my unit fixed but it was never addressed! But with that said it was the cleanest storage facility I have ever used.

Wendy Larkin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Louis Rosati 
Rating:
1.0

Customer did not leave a comment.

Skylar Ferreira 
Rating:
5.0

Customer did not leave a comment.

William Romero 
Rating:
5.0

Always peaceful, with no hassle. It's a no brainer

summer canty 
Rating:
5.0

Customer did not leave a comment.

Leo Libby 
Rating:
1.0

I was charged $20.00 dollars extra for turning in the truck before the time had expired.. The link that was sent to me had expired and would not let me in to returned the truck.. I was not informed that there was a time limit for the link. I was on hold with your customer service for over 35 minutes waiting to talk to someone . When I told them about my situation and that I had tried uhaul .com to turn the truck in . They still wanted me to try again instead of taking care of them problem . No uhaul .com would not let turn in the truck.. You should have a separate key pad with a code to type in at your location when returning trucks after closing hours and to record your return time.

NATHANIEL PARAMORE 
Rating:
5.0

Customer did not leave a comment.

Carla High  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven West 
Rating:
5.0

Customer did not leave a comment.

David Bradshaw  |  Overall Experience 
Rating:
5.0

Ms Williams deserve a promotion. When I checked out, very nice and excellent service.

Kenneth Spidell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Za Adams 
Rating:
5.0

While assessing the vehicle it appeared to be in good order. After loading the truck an hauling my personal items. It rained. It poured inside the cabin and in the back all over my personal items.

CANDACE KING 
Rating:
4.0

Customer did not leave a comment.

terica sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

winston liburd  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Betty Gamble  |  First Impressions 
Rating:
5.0

Staff was great.

James Shoemaker 
Rating:
5.0

Very quick and efficient return. No complaints.

Kara Cohen 
Rating:
5.0

Good Service.

Lavar Franklin 
Rating:
5.0

Customer did not leave a comment.

Michael Wiley 
Rating:
5.0

The last at the desk was so kind.

Kiana Sims 
Rating:
5.0

Customer did not leave a comment.

Matthew STGEORGE 
Rating:
5.0

Great job

VALERIE MORRIS  |  First Impressions 
Rating:
3.0

Better truck maintenance. Had to make cross country trip with truck had 71000 miles on it with dry rot rear tires. Had to blowouts during trip, I feel haul puts customer in jeopardy with poorly maintained vehicles.

michael kantor 
Rating:
5.0

My move in was great, however somebody blocked the entrance off with another U-Haul and caused kaos

Tamaria Pomerlee  |  First Impressions 
Rating:
5.0

Ease of rental was excellent

Rick Peters 
Rating:
3.0

Although the closing time was 5pm, no one was available at the office or gate . Had to return at different location

George Kosanda 
Rating:
5.0

Customer did not leave a comment.

Cynthia Cooper 
Rating:
5.0

Danielle was AMAZING and sooo helpful. I just moved from IL and when I called uhaul to book everything they screwed up my storage reservation and had me booked at the wrong place. Danielle jumped right in to save the day. I couldn't be more appreciative. The people at the actual facilities are great. But when you call Uhaul to book anything it's usually a mess. I'm truly Thankful for Danielle as she was a true lifesaver for me.

melissa diaz de leon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronel Luc  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Kouri 
Rating:
5.0

Tianna was very helpful for me and explained the process so well! I really appreciated her help and friendliness

Jennifer Walker  |  Online Move In 
Rating:
5.0

The Representative was very professional and courteous, she explained everything about the contract in detail and was very knowledgeable and helpful as well. I would recommend this facility to anyone needing their services.

EDWARD PEARL  |  First Impressions 
Rating:
5.0

The front desk employee was friendly and guided me to return my uhaul

Ryan Vergamini 
Rating:
5.0

Customer did not leave a comment.

Hasan Saleh 
Rating:
5.0

Easy and fast. Will use again

Christie Radney 
Rating:
4.0

They could be more friendly

Jacinto Gonzalez 
Rating:
3.0

I have had non-stop issues since the day I made the reservation until today when I returned the final item. From rude workers/staff, incorrect information, being told they didn't receive equipment after it was returned, scheduling two different locations (in sererate cities)at the same time on the same day for picking up different equipment, being told i couldnt return because they didnt expect it on that day, etc...🙄 is just SOME of what I've had to deal with in the past month since the reservation was made. It has been absolutely ridiculous!! Way too expensive for this type of hassle and amount of stress. Truck was in good shape and trailer worked well at least, however...again, way too expensive for this level of stress.

Lori Thurman 
Rating:
5.0

Customer did not leave a comment.

Alexander Flores 
Rating:
5.0

Customer did not leave a comment.

Lew Alleman 
Rating:
5.0

While the individual locations performed well, my experience of U-Haul as a corporation was entirely unacceptable. I received a phone call with less than 24 hours notice that the vehicle that I had reserved weeks in advance, a 15 foot truck, was unavailable. Instead, the only vehicle in my entire city was a 26 foot truck, a vehicle that I was entirely uncomfortable with operating in the tight confines of the city I was traveling to. After spending two hours on the phone, I had to spend three additional hours the day before my move driving to another city to acquire a vehicle smaller that the one I reserved. The fact that my reservation was not honored is not acceptable. The moving vehicle is the cornerstone of a major move, and to be told the day beforehand that it was unavailable threw my entire moving plan into chaos.

Robert Start 
Rating:
2.0

Was told the fuel would be at 7/8th, there was hardly any fuel. Rude staff.

kyle hobirk 
Rating:
5.0

Customer did not leave a comment.

Sean Jackson 
Rating:
5.0

Customer did not leave a comment.

ON-IDEAS INC  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anthony Dozier  |  Overall Experience 
Rating:
5.0

Was very professional and customer service was great.

Joseph Spradley  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Yolanda prince  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cory Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audra Banks  |  Online Move In 
Rating:
3.0

Storage Unit I reserved wasn’t available. I had reserved a first floor none climate controlled unit only to find out after driving in from out of state that it wasn’t available. I was told they only had a climate controlled unit which was obviously more expensive. The climate controlled unit wasn’t really necessary for me but I really had no choice at that point. I appreciate that they give you the first month free but with all the issues with truck rental followed by the storage unit I reserved being unavailable I wouldn’t recommend u-haul to anyone.

Ryan Lynn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg Hardman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Janie Jones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Whitsell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sherrod Spikes  |  Overall Experience 
Rating:
4.0

The prices are kind of high. Especially for the size of the units.

Treanilya Curry  |  First Impressions 
Rating:
5.0

Keep up the Great 😊 Job 🎄🎁

OLGA KIRKSEY  |  First Impressions 
Rating:
5.0

The rates were fair and competitive for the market

Marc Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNY NORGAISSE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffery Shaw  |  Online Move In 
Rating:
1.0

I had a damaged storage unit .There was one staff member that was nice...

Kumesia Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Takria Jackson  |  First Impressions 
Rating:
5.0

Very very very great experience.... Tiana was solo helpful and I appreciate the other lady as well but I didn't get her name

Machelle lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASIF KUTUBI  |  First Impressions 
Rating:
4.0

Staff is great...however, ratings inlclude conveniencey of facilities. It would be nice to be able to back the truck up to align with the outside storage for onloading/offloading. Instead it inconvenient others who may be trying to get to their storage.

Clinton Lewis  |  First Impressions 
Rating:
2.0

They were nice. But directions were not given properly. I circled the place several times . Had to go back to the office to ask again. Eventually found it. The facility was ran down smelt like cigarettes. Found my storage unit. And it was infested with roaches. Disgusting.

lena Hoant  |  Online Move In 
Rating:
3.0

Issue with truck. No one picked up when I called. Please call me at 954.554.6254.

Michael Siegel  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KAREN SHARP  |  Overall Experience 
Rating:
5.0

Didn’t receive my promotion for one free month.

Yolanda Griffin  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

PatrickPeaches Brewer  |  First Impressions 
Rating:
4.0

Other than the access hours without paying extra, it would be excellent.

marilyn outlaw  |  First Impressions 
Rating:
5.0

The owner Ashley Williams was there when I arrived and quickly help me even with her computer acting up. Thank you Ashley.

KRISTAL KNIGHT  |  First Impressions 
Rating:
5.0

Always a wonderful staff at this facility. Would highly recommend!!

CHARLES GODARD  |  Overall Experience 
Rating:
2.0

We found the staff to be unfriendly and unhelpful in general. Over the years we limited our interactions because it usually led to disappointment. However, the lady working on Sunday when we checked out was especially rude and condescending. We are thankful to never have to go there again.

Greg Parish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen Langlois  |  Overall Experience 
Rating:
4.0

The storage facility in general was above average based on other storage units I've rented. And the office personnel were extremely professional and efficient. However, I would've liked more office hours, at least Mon -Sat. 9am to 5pm, primarily because of problems with entrance code.

Maria Arechaederra  |  Overall Experience 
Rating:
5.0

The African-American woman that helped us that day went above and beyond our expectations. She unhooked the trailer for us so we could unload the Uhaul. She then helped hook it back up after we finished unloading. Then when I asked her to drive the vehicle and trailer to get it out of the facility…she did so willingly. She was so helpful. I hope you give her a raise…because she is an amazing employee for Uhaul. Thank you so much.

Mary Shelton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELVIN WIGGINS  |  First Impressions 
Rating:
5.0

The girl was very nice and helpful

Lakeisha Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Mortimer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JAKOB  |  Overall Experience 
Rating:
5.0

Tremendous professional service for 6 consecutive years.

JUAN V SOLANO-FLORES  |  Overall Experience 
Rating:
1.0

Needed an alternative name and telephone to sign up. Prefer to do this alone. Paid online and received a code that did not open the gate and a space that was already occupied. Credit card charged promptly but now still waiting on refund.

James Hartley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yvonne Crenshaw  |  First Impressions 
Rating:
3.0

Bad customer service.

Sharon McMillan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly Howard  |  Overall Experience 
Rating:
5.0

Cedric and his team rock and all deserve raises

KATHARINE LAGUARDIA  |  First Impressions 
Rating:
4.0

Property did not have any available units the size that I reserved ,but agent at property, found me a unit , alittle bigger and alittle more a month, but I was taking care of

Thornton Chadwick  |  First Impressions 
Rating:
5.0

Friendly people

chris saffran  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Richard Starling  |  Overall Experience 
Rating:
1.0

keep trying to charge me when I told them I'm moving out!!!

Richard Ronneberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT OSORIO  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

francine Phelps  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Coleman williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Nicolay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramona Benson  |  Online Move In 
Rating:
4.0

There were roaches found in our items that were in storage after we got them out from there.

Andrew Bashwinger  |  Overall Experience 
Rating:
5.0

Everyone I encountered was very professional,anknowledgeable, and considerated.I felt apart of a uhaul family in a time where I needed people the most.I am grateful for each employee at this location and the moving company was outstanding.

Kumesia Moore  |  First Impressions 
Rating:
1.0

Online entry failed numerous times. Invalid access given. After hours drop off process was difficult website was not working no on site ppl available QR code on the door for after hours didnt work. Also was directed to 3 different uhaul facilities before we could even get a storage

Andre Wilson  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Rachel Myers  |  Overall Experience 
Rating:
1.0

Roach infestation management was aware of not communicated to me, I called them and spent over an hour on the phone and after 3 calls finally heard from gm. Cube smart is a better option, employees on sight that walk the halls every day

Joseph Jackson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Arlene Epps  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSLEEN CAMPBELL  |  Overall Experience 
Rating:
5.0

The staff were courteous and professional all the time.

Kathy Fowler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDACE DAVIS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tiffany Mcbeath  |  Online Move In 
Rating:
2.0

When I called the 800 number I was told that the parking space I reserved was enough room for 2 trucks. I then called the main office and spoke with a woman and she also confirmed the space was large enough for 2 trucks. When my drivers arrived the parking lot was crowded and difficult to maneuver and the space was barely enough to fit 1 truck. I called the main office again and was told the dimensions are misleading and the lot it too tight and they should really update their information. The reservation was cancelled and we were promised a refund.

Hilary Stubblebine  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JAVIER GARCIA  |  First Impressions 
Rating:
5.0

The gentleman that checked me in is a great asset to your company!!

Tony Beck  |  Overall Experience 
Rating:
5.0

AAA+

Steven Bass  |  Overall Experience 
Rating:
5.0

Cedric was very Professional and a friendly. He work very to help me my problem. If I ever need a storage facility I would definitely come back to you. Thank you very much mmm

JIM VENTIMIGLIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paige Frederickson  |  Overall Experience 
Rating:
1.0

Called and thought issues was resolved for refund still haven’t received it. Never was able to access storage or sign contract was a horrible experience having with storage

Toyia Spencer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tia bruno  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

derald willaims  |  Overall Experience 
Rating:
5.0

Extremely nice staff and easy to use.

Aaliaya Patterson  |  Overall Experience 
Rating:
5.0

All of the above are great but if I leave in the middle of a rental you don’t offer a prorated refund even though you can immediately rent that unit. I have a problem with this policy and perhaps you might rethink your policy.

Christopher Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany tolbert  |  First Impressions 
Rating:
5.0

The employee that helped me (forgot his name) was very friendly and very helpful

Justin Keable  |  Overall Experience 
Rating:
5.0

Very professional Good pricing

James Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA FEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walter brozowski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENNIS CAMPAY  |  Overall Experience 
Rating:
5.0

Very accommodating Thank you.

James Jackson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dora Rains  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT SEFCIK  |  Overall Experience 
Rating:
4.0

great job end to end

SYDNEY JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen Whitehead  |  Overall Experience 
Rating:
5.0

Scott was nothing short of AMAZING! After a stressful quick move (thanks Coronavirus), we were sent to a couple different uhaul sites (very frustrating). Scott helped so much in choosing the right size unit for my belongings. He also found my missing bank card and contacted me immediately! Would HIGHLY recommend this particular Uhaul location!

michelle ravasz  |  First Impressions 
Rating:
5.0

Courteous fast and easy

kumar selvam  |  First Impressions 
Rating:
5.0

Gr8 Customer Service.

DAVID FREITAS  |  Overall Experience 
Rating:
5.0

Great customer service skills, always friendly and professional.

Ayeda schuler  |  Overall Experience 
Rating:
4.0

Attendant was very helpful.

Dawn Duss  |  Online Move In 
Rating:
5.0

Outstanding and overall, pleased. Thanks uhaul for everything. I would strongly recommend customers to your service. excellent customer service, quick, fast, friendly and useful.

Carla Moore  |  First Impressions 
Rating:
5.0

Perfect service

April White  |  First Impressions 
Rating:
5.0

The Ridgeway's run a tight business for U-Haul

Jane York  |  Overall Experience 
Rating:
5.0

Competitive prices but would like to see better.

rob braddock  |  Overall Experience 
Rating:
5.0

very friendly staff, clean facility, easy access

KEITH PORTELL  |  Overall Experience 
Rating:
5.0

im familiar with the owener MS Barbara and her husband!! so nice!! and polite! and funny!!

Courtney Ramsawh  |  Overall Experience 
Rating:
5.0

Excellent Customer Service

Antonio Howard  |  Overall Experience 
Rating:
5.0

Great staff, very helpful. Easy facility to use.

kaitlin wishall  |  Overall Experience 
Rating:
5.0

Very good

Ruthann Johnson  |  Overall Experience 
Rating:
5.0

The clerk was helpful!

Valeria Hyde  |  First Impressions 
Rating:
5.0

Gr8 Service

DAVID FREITAS  |  First Impressions 
Rating:
5.0

Great customer service !

Leidy m Jimenez  |  Overall Experience 
Rating:
4.0

None

Sylvia wilkinson  |  First Impressions 
Rating:
5.0

Great customer service clean storage unit

Melany Moore  |  First Impressions 
Rating:
5.0

I still have three business units. (Duval Teachers United)

BETTY THOMPSON  |  Overall Experience 
Rating:
5.0

Used this facility for years have had no problems wonderful employees thank you

WANDA THOMPSON  |  Overall Experience 
Rating:
2.0

Had to travel very far to get truck. Reservations help desk was very short and wasn’t listening to my preferences.

Latoya Yarbrough  |  First Impressions 
Rating:
5.0

the storage room I rented was as clean and neat when I removed my stuff out as it was 9 months earlier when I moved my stuff in.

Michael Imperiale  |  Overall Experience 
Rating:
4.0

friendly people

Sandra Petkosh  |  Overall Experience 
Rating:
5.0

Great service, friendly staff, clean units, easy access, convenient location.

George Zetina  |  Overall Experience 
Rating:
4.0

Nice place, very convenient. I had a climate controlled unit on the second story. Second story was ok due to cargo elevator access and loaner carts to move goods. Access signing up and out all easy

William Royals  |  Overall Experience 
Rating:
4.0

Nice people

Sandra Petkosh  |  First Impressions 
Rating:
4.0

Trailer, RV parking storage could be better maintained.

DARREN PEARSON  |  Overall Experience 
Rating:
1.0

Read my file if you can't figure it out. Let somebody come in and rent a trailer and still all my stuff out and act like it's no problem

JOHN CRAMER  |  Overall Experience 
Rating:
5.0

Very helpful staff!

Kathleen hurst  |  Overall Experience 
Rating:
5.0

Courteous, helpful, accommodating, and polite. Tim and Barbara should teach a class on customer service! Thank you for taking good care of us.

thomas beames  |  Overall Experience 
Rating:
5.0

The management and staff handled all my needs regarding storage and other issues brought to their attention. I had a vey good experience while leasing here

K3 ADVANTAGES LLC  |  Overall Experience 
Rating:
5.0

The manager was kind and very helpful, she went out of her way to make sure the transaction went very well. Thanks UHAUL. James K.

James Kilcrease Jr  |  First Impressions 
Rating:
5.0

Keri was very helpful, courteous, and professional

William Royals  |  First Impressions 
Rating:
5.0

Great it’s always a pleasure

Tiffany Tolbert  |  Overall Experience 
Rating:
5.0

Keri, the front office associate, did excellent customer service, and had an amazing smile. Her warm, friendly smile and hospitality shows through and helped out in the decision for Uhaul.

Robert McKenzie  |  Overall Experience 
Rating:
5.0

Really good service! Nice and helpful staff.

Paola Esguerra  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful.

JOYCE ROBINSON  |  Overall Experience 
Rating:
5.0

Front office staff was very friendly and knowledgeable. Always willing to talk to me whether it was to explain something or address billing. Great job & if we ever need storage again we will be back!

PAUL SAFFELL  |  Overall Experience 
Rating:
2.0

Very crowded and disorganized

gary smith  |  Overall Experience 
Rating:
5.0

Thank you so much. I was very pleased

summer canty  |  Overall Experience 
Rating:
5.0

The uhaul company has a very professional, polite and helpful staff. They take pride in helping their customers with whatever issues they may have and they handle it very professionally.

Stephanie Ware  |  Overall Experience 
Rating:
5.0

Great company to do business with

Lisa Harvey  |  Overall Experience 
Rating:
4.0

Service is very good

Coleman williams  |  First Impressions 
Rating:
5.0

The staff was great making sure that I had everything I needed.

ANTHONY DAVIDSON  |  Overall Experience 
Rating:
5.0

The couple that are in the office are wonderful.

Patrice Neal  |  Overall Experience 
Rating:
5.0

They were an amazing help, thanks, God bless.

Freddie Hooks  |  Overall Experience 
Rating:
5.0

Exceptionally friendly and helpful staff

Todd Shapiro  |  Overall Experience 
Rating:
5.0

Very nice staff!

Denise Ortega  |  Overall Experience 
Rating:
5.0

Great customer service .

Stephanie Ware  |  Reservation 
Rating:
5.0

The owners are wonderful and very helpful.

Lisa Nommensen  |  Overall Experience 
Rating:
5.0

Very professional and helpful, would highly recommend the U-Haul Moving and Storage at Phillips & Emerson.

Randy Denison  |  Reservation 
Rating:
4.0

Our experience went well for the most part. We had one issue with the gate not opening, but the courteous staff assisted us & explained what may have caused the issue. Would use this facility again.

sylvia meister  |  Overall Experience 
Rating:
5.0

I'm a repeat customer, space and truck rental. Barbara and her team are complete professionals.

William Conrad  |  Overall Experience 
Rating:
5.0

This is one of the best storage places I ever rented. In the beginning coming from a United States Marine, Former Police Officer. It’s safe and well maintained.😎

james wright  |  Overall Experience 
Rating:
5.0

Wonderful people...akways willing to help!!!

TERRY WAINWRIGHT  |  Overall Experience 
Rating:
4.0

I liked my rental, everything was good even when i came to check up on things

sakiyah james  |  Overall Experience 
Rating:
5.0

They have best customer service 👌👌👌👍👍👍👍

CHANTAL NYANTEBUKA  |  Overall Experience 
Rating:
3.0

Rates increased every year

ROBIN GONTHIER  |  Overall Experience 
Rating:
5.0

Staff is very friendly, quick and efficient.

Adriane Wells  |  Overall Experience 
No reviews have been submitted for this location.

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