Comentarios del cliente para U-Haul Moving & Storage at Normandy Blvd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Normandy Blvd

Grado total:

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Christopher H.
Grado:

very friendly and helpfull, would go back again

bessie B.
Grado:

El cliente no dejó un comentario.

Victoria C.
Grado:

El cliente no dejó un comentario.

PAULETTE H.
Grado:

El cliente no dejó un comentario.

Dejuan B.
Grado:

Continue to be nice

YERGO C.
Grado:

El cliente no dejó un comentario.

Sharron J.
Grado:

El cliente no dejó un comentario.

Carolyn M.
Grado:

El cliente no dejó un comentario.

Lucas B.
Grado:

Keeping the women you had working fro day afternoon and evening and promoting them. Excellent customer service, thank you. That much is refreshing.

Leslie P.
Grado:

El cliente no dejó un comentario.

John H.
Grado:

El cliente no dejó un comentario.

SAM S.
Grado:

Normandy location runs like a fine tooth comb under the direction of Kaitlyn! Keep up the good work!

Veronica C.
Grado:

El cliente no dejó un comentario.

Christopher H.
Grado:

I am very impressed with the customer service at Normandy Blvd, Jacksonville. Everyone is very polite, helpfull and willing to accommodate my needs. Customer service to the max, five stars to this location

Mary D.
Grado:

El cliente no dejó un comentario.

Michael H.
Grado:

El cliente no dejó un comentario.

Christopher D.
Grado:

El cliente no dejó un comentario.

Timothy H.
Grado:

El cliente no dejó un comentario.

Mary R.
Grado:

El cliente no dejó un comentario.

bruce H.
Grado:

El cliente no dejó un comentario.

KELIN B.
Grado:

Nice business.

Eric R.
Grado:

El cliente no dejó un comentario.

mark H.
Grado:

El cliente no dejó un comentario.

All W.
Grado:

El cliente no dejó un comentario.

Christopher H.
Grado:

El cliente no dejó un comentario.

Tammi D.
Grado:

El cliente no dejó un comentario.

patrina P.
Grado:

El cliente no dejó un comentario.

Robert M.
Grado:

El cliente no dejó un comentario.

Edgardo A.
Grado:

I am retun the pick up same day. I rent for 24 hr only use 4 hr charge me $25 after time retun. Is dnot good service

HOYT T.
Grado:

El cliente no dejó un comentario.

Michael P.
Grado:

El cliente no dejó un comentario.

James A.
Grado:

El cliente no dejó un comentario.

Kaitlyn L.
Grado:

This place is awesome!

gerard C.
Grado:

El cliente no dejó un comentario.

Tiffany A. | Overall Experience |
Grado:

N/a

JASON W.
Grado:

Good deals and great customer service.

Shacora T. | First Impressions |
Grado:

Fast, quick, smooth transaction

Valencia C. | First Impressions |
Grado:

Great experience.

Freddie D.
Grado:

El cliente no dejó un comentario.

Ginjah E.
Grado:

??????

Vincent D.
Grado:

Customer Service was Excellent.

David W.
Grado:

Good price. Truck was speced out very well.

Latresh C.
Grado:

Everything was great

Xylona C. | First Impressions |
Grado:

I had an amazing experience at uhaul all because of the manager

Michael B.
Grado:

El cliente no dejó un comentario.

Marria A.
Grado:

Keep doing what y’all are doing.

Solmaria C.
Grado:

Customer service was excellent. Loved this location! Will continue to use this location for furture needs.

Charles W.
Grado:

El cliente no dejó un comentario.

Joseph G.
Grado:

Two ale staff made the experience bad. I pulled up, following signs, waited in line, but as I pulled up when able, I realized an employee took a short cut by walking between my truck and the trailer. That could’ve been disastrous, but luckily I saw him before running him over. Then I am told to pull over there, but instead of helping me, the other male staff member told me they couldn’t take the trailer because it’s too old. I got out of my vehicle and offered the paperwork, but was told it didn’t matter, therefore, I unhooked the trailer myself and left....warning I would be contacting uhaul. I didn’t like using an old trailer anyway. It was concerning and created anxiety, but to be told it couldn’t be dropped off there was ridiculous, especially after driving an extra 29 minutes, passing multiple u haul stores, to get to the closest store the system would allow me to use. Jaw dropping experience, but won’t ever happen again!!!

Earl P.
Grado:

El cliente no dejó un comentario.

Katelyn S.
Grado:

El cliente no dejó un comentario.

lynn H.
Grado:

El cliente no dejó un comentario.

Robert B.
Grado:

El cliente no dejó un comentario.

Gregorio R.
Grado:

Michelle Elder

Gregorio R.
Grado:

Michelle Elder

PHILLIP G.
Grado:

El cliente no dejó un comentario.

Jeremiah I.
Grado:

El cliente no dejó un comentario.

Kevin C. | Overall Experience |
Grado:

First time use. It was great.

Carl W.
Grado:

El cliente no dejó un comentario.

Sheila M.
Grado:

El cliente no dejó un comentario.

TAMMY M.
Grado:

El cliente no dejó un comentario.

Scott M.
Grado:

El cliente no dejó un comentario.

ELLSON W.
Grado:

great service

RUBENCIA C.
Grado:

Everyone was nice and kind. I look forward to doing business again with Uhaul??

Linda C.
Grado:

El cliente no dejó un comentario.

Donn B.
Grado:

Nothing. You had what I needed and your staff was efficient and helpful.

James P.
Grado:

El cliente no dejó un comentario.

Ciona M.
Grado:

Na

Adam M.
Grado:

El cliente no dejó un comentario.

JUNE L.
Grado:

Originally, I was picking the truck up Christmas Day. The location was closed by then. The truck was stuck in the middle of several trucks. I wasn't able to get the truck out. I called customer service. I was very upset but the next day the manager called me. The manager followed up and turned everything around to outstanding. We have used this location for years. This was the best service we have ever had.

Brian N.
Grado:

It took more than an hour to rent a truck and trailer together with a reservation created online before arriving and I was the only customer there at the time.

Harry L.
Grado:

Mike and Kaitlyn were extremely helpful and kind during the check-out process. Super understanding and went out of their way to help make my moving process easier! Highly recommend.

Daniel C.
Grado:

Had a great time good customer service great personalities

ANDREW R. | Overall Experience |
Grado:

The staff was ok, lacked training. The facility was dirty. I am unhappy that I paid $100 for 2 days worth of storage due it being “month to month” I am no longer a uhual customer.

joanna P.
Grado:

The brakes went out in the middle of my move.

John D.
Grado:

Excellent service from start to end of rental.

pamela D.
Grado:

Great customer service....I I'll drive the distance to go to them again

Numa S.
Grado:

Personnel at drop off were also terrific. We were in and out, and she was funny, too.

Shynetter H.
Grado:

El cliente no dejó un comentario.

Yvonne D.
Grado:

El cliente no dejó un comentario.

Mary R.
Grado:

El cliente no dejó un comentario.

Albert H.
Grado:

El cliente no dejó un comentario.

Ciona M.
Grado:

Service was good

William S.
Grado:

El cliente no dejó un comentario.

Jeffrey L.
Grado:

El cliente no dejó un comentario.

chris G.
Grado:

Drop-Off went quick and smooth!!

Antonio S.
Grado:

You could have the dolly and moving blanket free for customer use, that would be a PLUS. Charge for damage, lost, or misused. Builds good customer relations.

Nicci LJ S.
Grado:

El cliente no dejó un comentario.

Regine F.
Grado:

El cliente no dejó un comentario.

Jessica W.
Grado:

El cliente no dejó un comentario.

GERARLD R.
Grado:

El cliente no dejó un comentario.

Dana D.
Grado:

Owner was very friendly and helpful!

Jeffrey F.
Grado:

More staffing

Jerry R.
Grado:

This location charged me an additional $100 incorrectly and I still have not received a call back

randy M.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

El cliente no dejó un comentario.

Inetta S.
Grado:

El cliente no dejó un comentario.

Tyler A.
Grado:

Customer service is awful and rude. Sat on the side of the highway for 3+ hours waiting on roadside assistance for a simple flat tire on an open trailer. Once they arrived the guy was good and efficient, but not a UHaul Employee (Obviously) I deserve a refund and got total pushback. I will do everything I can to NEVER use UHaul in the future

Casey K.
Grado:

Made a mobile reservation however when i went to pick up the vehicle i could not access the keys for the truck. Had to call support to get another vehicle. Mobile reservation system is unreliable.

Clara S.
Grado:

El cliente no dejó un comentario.

Jacqueline K.
Grado:

Charged my account twice!! Not happy about that

michael D.
Grado:

Person checking in need to take headset out of their ears

lesa R.
Grado:

El cliente no dejó un comentario.

james P.
Grado:

El cliente no dejó un comentario.

Cheryl B.
Grado:

I paid for the service to secure the car to the tow trailer and I asked the guy to put the chains on the rear of the car. He said it didn't need it that he put the chain on the front. The car slid forward on the trailer shortly into the trip. Would not ride with out swaying and had trouble stopping because all the weight of the car was on the front and the trailer dipped down. Driving 40 miles an hour on dark two Lane roads. Couldn't drive on the highway. Caused my trip to be over 7 hours. Then I see the situation and am unable to reach the front chain because it had slack in it and when the car shifted the chain was way under the front. The guy who helped me at the drop off location was helpful but really did not crasp the level of the situation. Tried to explain away that the rear chains would have made no difference. The car was a small heavy sports car and there was no extended rearend to balance out the load, all the weight was forward. The trailer hitch was low to the ground almost touching and in turn my truck rear was lower, weighted down instead of riding level. I thought I was using the safest approach to moving my car and I could have been killed, driving dark rainy two Lane roads. When the service girl had radioed the guy to hook me up, he told her he had a boat to get out that day and he was too busy. He did not make my safe trip his concern. He was in a hurry to get back to the other task. When I told him I had paid for the load up service he made a face and said she didn't tell him that. Just a lack of customer service for me and my trip.

SAM S.
Grado:

Kaitlyn does an awesome Job! She runs her locations very professionally! So glad to see her back with Uhaul!

Kelly j. | Overall Experience |
Grado:

The staff never returned my phone calls and I had a unit for three years. It was very frustrating. Also, I didn’t like the rate increase every year.

Mihir P. | Overall Experience |
Grado:

One of the third rated experience to rent storage. Manager and other staff members are not well educated and very very rude. All of them do not have any proper knowledge how to rent storage.

annette w. | First Impressions |
Grado:

The service rep was excellent.

Cheryl M. | First Impressions |
Grado:

The customer service I received was great . I was able to see the space before renting it . The only other thing I would say is I think some available trash cans would be nice .

Myrtice B. | First Impressions |
Grado:

Good customer service, improve on knowledge of vacant units before presenting to customer, and improve in knowledge of computer system.

Yolanda W. | First Impressions |
Grado:

The staff members was pleasant and didn't rush through the rental process.

robert a. | Overall Experience |
Grado:

You go Greek place to store your personal items and I have security to give you a peace of mind that they will be taken care of. I am glad I chose to leave my things in storage there

bruce c. | Overall Experience |
Grado:

Services were to slow

ELAINE G. | Overall Experience |
Grado:

The climate controlled, inside-only accessible unit was excellent. Rolling carts were available which made loading heavy articles easier. There was a check-out delay but it was the end of the month.

Gana' E D. | Overall Experience |
Grado:

The communication between customer service and the facility sucks, I had an issue with my rental truck and was gettin letters about storage even though I had already moved out.

Venessa W. | First Impressions |
Grado:

great customer service. Very nice people

Jeremy F. | Overall Experience |
Grado:

There were people sleeping in storage spaces inside. I said something to the staff and they got offended

Sandra B. | Overall Experience |
Grado:

You don’t listen when told that this email address is not your renter. Sent several msgs to have it remoced

amanda h. | First Impressions |
Grado:

We were Miss quoted price lied to and most of all I still haven't got my money back for my deposit this is the worst U-Haul facility I have ever been to in my life and I will never ever use them again

ELAINE G. | First Impressions |
Grado:

Excellent Facility 5 stars Personnel mistake on the unit No. Two VERY HEAVYsofas / Hard to get through small door. Had to be moved -- no help available -- no discount offered -- THEIR mistake 1 star

Lakeisha P. | First Impressions |
Grado:

Everyone was so nice and friendly. I do not remember everyones names, but Chelsea was absolutely amazing.

Kara J. | Overall Experience |
Grado:

I was most impressed with and continue to be impressed with Danessa. She is an absolute asset to your team. She was extremely helpful with all of my questions and made the process easy. Thank you!

Madeline P. | First Impressions |
Grado:

Your staff is very professional, personable and customer oriented. Your staff made me as though I was the only one there and ensured that all of my needs were met. They answered all of my questions.

alesia l. | Overall Experience |
Grado:

Next time I need a storage or rental trucks, I would come this company again😊

David F. | Overall Experience |
Grado:

You were there when I needed you, and even though I didn't use the storage for more than a week, I am grateful for your services. Thank you so much.

adelene G. | First Impressions |
Grado:

I entered and paid for my unit on February 13,2019...A Beth helped me ...very clean and organized is your facility...Bryan Baretta was kind and efficient. I used your UHAUL trailer from Kansas to FL.

Anna D. | Overall Experience |
Grado:

I was charged for storage when I did not use it. I was told I was going to get a refund once the boxes were returned, and I have not received it yet... I returned my uboxes in January today is 2/14

Thorpe M. | Overall Experience |
Grado:

Good sedvice

Anne K. | Overall Experience |
Grado:

I did not go to the facility only on phone and delivererly of Uboxes

MARCUS C. | Overall Experience |
Grado:

Great Storage

DENNIS H. | Overall Experience |
Grado:

All employees were courteous and helpful.

Nikiyeria B. | Overall Experience |
Grado:

Everything was as it should be if not better.

cindy s. | Overall Experience |
Grado:

Thanks

Joseph P. | Overall Experience |
Grado:

GREAT service! I didn't use the facility, it was the destination for my UBox rental, but the people I dealt with were TOP NOTCH. Definitely would recommend the UBox service and this staff.

cindy s. | Reservación |
Grado:

No credit for more gas in the truck, picked it up with 1/4 tank left it with Over 1/4.

Calvin L. | Overall Experience |
Grado:

Great service and very professional service

Leora D. | Overall Experience |
Grado:

Thank you..Customer Service is Awesome! Thank You.

tammy p. | Reservación |
Grado:

Haven’t moved in nearly 20 years. The folks were extremely helpful and kind

henry m. | Reservación |
Grado:

Listing storage unit's that involve carrying property up a flight of stairs as "ground floor entry" or "first floor entry" is dishonest. The bad attitude your employee had at my dismay also sucks

Debbie D. | Overall Experience |
Grado:

I will definitely use them again. The staff was very courteous, helpful and arrangements were easy to make. I will recommend them to all my family and friends.

Christine P. | Overall Experience |
Grado:

N/a

Darlene G. | Reservación |
Grado:

Great customer service all the way around reservations and in store

Alexis H. | Overall Experience |
Grado:

Terrible customer service.

Rosela R. | Reservación |
Grado:

They were very helpful and fast

Shawn B. | Overall Experience |
Grado:

Great Experience

Corinne M. | Reservación |
Grado:

Everyone that helped me at the office went above n beyond to make my move less stressful.. They all need to be recognized from corporate for doing such a great job. Really good staff..

Amanda H. | Overall Experience |
Grado:

Awful customer service. I called 5 times in 24 hours without getting pick-up confirmation only to show up & be told it was ready the day before. 3 people working; none were very helpful & a tad rude.

Bobbie B. | Overall Experience |
Grado:

Bryan was extremely helpful, efficient and accommodating and pleasant to work with.

Laura L. | Overall Experience |
Grado:

Great experience

Kevin M. | Overall Experience |
Grado:

I received the help I needed and on time even with a mix up in scheduling,

Israel P. | Overall Experience |
Grado:

I'm still waiting for someone to return my call as I have been charged two months consecutively for rent on a U-Box that I do not have.

BRADS H. | Overall Experience |
Grado:

No problems just don't need the storage anymore.

wenesio g. | Overall Experience |
Grado:

The experience overall was good. It was a U-Box rental. Delivery and pick up was fast and easy. However, had to pay a late fee b/c no one explained that my card would not automatically charge to renew

Jeff B. | Overall Experience |
Grado:

I didnt like the sensor lighting. I had to keep walking down the hall and waving my arms when I was really busy taking care of my things. 20 percent rate hike sent me elsewhere for my needs.

michael m. | Overall Experience |
Grado:

Very pleased

Nicholas W. | Overall Experience |
Grado:

My U-Box failed to arrive on the guaranteed delivery date and screwed up my cross country moving schedule. Customer service relating to U-Boxes sucks.

joshua L. | Overall Experience |
Grado:

Storage unit leaked and ruined my kids beds amongst other stuff

Heather C. | Overall Experience |
Grado:

Would never again use them fell behind and wanted to pay half and have access was told no they wouldn't even work with us paid 250.00 and moved out the nexted day asked if there would be money back no

MARK S. | Overall Experience |
Grado:

We used the uboxes.

christinia k. | Overall Experience |
Grado:

The UBOX delivery woman was so sweet and prompt...

Holly A. | Overall Experience |
Grado:

Folks were nice, temp was great, and very secure. You may want to sweep up around the storage loading/unloading area, clean the carts a bit, and fix the cart (3) with a missing wheel.

Marcus M. | Overall Experience |
Grado:

Hello just one thing my card that I have for the outside to get in the building after hours didn't work but the staff straighten all that out but that is the only problem that I had thanks

No reviews have been submitted for this location.

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