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Carl DillerCustomer Reviews for U-Haul Moving & Storage at N Rancho Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ofrecer promociones a los que rentamos de manera continua
Jorge Vazquez AlonsoI did not like how I was addressed to when I pulled into the lot. There were no clear directions on who I talk to or what to do. I also had a disagreement over the gas discrepancy in which I had picture proof of. I also did not like how I had to pay for 7 days and could not get any money back even if I returned the truck early.
Ladarius IrvinContinue smiling and welcoming the customer
Anthony GradneyThe gal in the office was great and the guys who hook me up were great I don't know how you can improve.
FEDELE PHIL LOMONACOOur move was smooth and U-Haul made it easy for us. Thank you.
Alex AriasThank you!
Mohamed AlkokabaniThe seat belt on the driver's side didn't stay fastened and beeped the entire rental period. Everything else was great.
richard cheneyN/A
Danny RobertsAll employees were so helpful.
Kathleen Zamora-Martin | First ImpressionsNothing
David SquierQuick drop off was nice.
David LeavittGreat Customer Service ‼️
Kimbley IngramPurchased U-Haul and trailer from U-Haul for an out of state move going from Las Vegas to McAlester Oklahoma. Tuesday March 14th we had to get help from U-Haul roadside as the passenger side blinker on the U-Haul trailer went out. This happened on an unknown interstate and we had a separate personal vehicle following behind. Following behind was their only direction to where we were going as they had no phone. We found out the blinker went out during the U-Haul truck and trailer making an exit and our personal following truck having to slam on their brakes to follow. We have a 1 year old son who was in that following truck and it was a very terrifying experience. When we were connected with roadside assistance for our blinker going out, we were told to come to a U-Haul place near us to make the process quicker. It actually delayed us way past our desired arriving time and upon arrival we were told a tire on our U-Haul trailer was very worn on the inside and needed to be replaced. That as well was a huge safety hazard seeing as we were driving through 4 different states and multiple spots of nothing but desert. If our tire blew we would not have been able to afford help.
Matthew SchafferExcellent reception excellent turn in thank you so much. What a great experience.
David PowerGreat customer service on phone and at the counter
KAREN MURRAYMs. Morgan and Ms. Molly were great! We did run into a e-alert. It would be great to have the managers in the actual location to do the best that they can to help the situation so the customer does not stand waiting so long! It turned out that the customer was not at fault. It was the person that was connected to our registration. Thanks.
Donna HammockThe staff is Las Vegas was friendly, helpful and they were very experienced at their jobs. They made suggestions and were helpful with any need. Hat's off.
Louis ReynoldsQuick and easy.
Blanca PasosNo improvement needed.
Troye BoudreauxKeep up the good work! Ashley is doing a great job!
EVELYNE THEILERThanks for everything
shabria pool | Overall ExperienceNot a thing .
MIKE GLAVE:)
kenneth batesEveryone was so helpful and nice I need a truck a last minute and they take care of me, thank you so much Ashley for the special attention you gave me.
Angelique SaxtonMR JASON WAS AWESOME AWESOME
Antoinette BlakleyVery nice customer service when I returned the rental truck.
Danny RobertsGreat Staff and U-Haul Truck I rented was clean and it was easy to drive. Keep it up.
Wallace HIGAAwesome service..
GABRIEL CORRAL-LAGARDAYour system for inspection & upload pictures as well as check out on line is difficult. The system does not always allow you to move to next step.
Marlene HenryVery helpful and nice
Kyle MercerThere was a line at check-in but the U-Haul team moved effectively. They got to us in under 5 minutes.
Jeannine HellerThe “check in” guys didn’t know how to find the mileage on the dash guage of the cargo van. Two different vans. A new dodge I think and I forget the other. Ashley at front desk was a tremendous help and so nice. Ethan at outside check in was great.
Wayne SimmonsI requested a hand cart/utility cart and I was given an appliance cart which did not work with my move as I had no appliances to move.
Cara RoseAsk your staff.. see if there honest
Eugene Dresen | Overall ExperienceWhen I return the truck (less than 2 hours) I came back to the same female who initially assigned the truck with, BUT SHE WAS "TOO BUSY"(and that is verbatim) watching a video (or something on her phone) along with her headset. The other customer rep who was next to her said he could help me, all I needed was a printed receipt. I find that the help these days is absolutely horrible and for whatever reason people don't want to work and sometimes companies have to compromise and take what they can. I know it is hard to find people who can make sure that the customer is taken care of as you would want to have clients return as I have for many years.
Michelle leoniThe best staff. Over the top
ANTHONY OMER romanoThis is the most efficient rental I’ve ever had. Checkout to pulling out of the parking lot was less than 10 minutes. When I returned the trailer the attendant had me taken care of in maybe 4 minutes. Well run. Very smooth interactions. Staff was excellent.
Todd CressmanRight in and out. Great co.
EDWIN COX | Overall ExperienceCrew in Vegas seemed lazy and did not want to assist much.
Forrest JohnsonInside of front windshield needed to be cleaned was my only complaint.
kevin hartlineAll good very nice
Richard HoffmannInstall was great no issues. I waited , while it was fast waiting area was a couple of chairs only improvement I could recommend
Bill ColquhounGreat service
Cesar BarajasNothing
FREDRICK NORMAN FORTIERI would definitely recommend U Haul to any one a complete Thumbs up. Thanks
Federico LuceroGentlemen were extremely nice and informative! Thank you.
Jennifer HrdinaLoved check out/in with the app!
Ryan ThurgoodNo problem everything was great
DANIEL ESQUIVELLove this location! I use it often
Randy BarnettAll good!!
Roy EmmonsFriendly location
Joel SagayaMake sure the back were your things go is clean
valencia hillPlease consider looking at the age of the tires along with the usual tread depth inspections to prevent possible major issues while folks are towing heavy items.
David MorenoThe RO trailer did not have a tongue hitch. Disconnecting the trailer required two strong people. All other 12 foot frailers in the yard had tongue hitch. Manager was disinterested in tge safety issue
Tony Simmonswe rented an open 6x12 utility trailer. check in was smooth. Even better, they hooked it up and unhooked it on return and put it in its space. We did not have to do anything. Towed smooth and held the cargo perfectly. We did not even know u haul rented these . If we need another in the future we will come to you!
Indrani GillThe only true negative thing I have to say is, I got a weird phone call 24 hours after I had rented the cargo trailer. I did return the rental 6 hours after I had rented it . But I got a call asking when I would be returning my rental? I said WTF, Ha Ha Ha. That shit was returned just after 4pm on the same day. There was some confusion somewhere within your company. Anyways, other then that happening, your place has to be the best for uhauls in all of Las Vegas.
Craig NezatAbsolutely no complaints
CYNTHIA ANAGNOSTIS | First ImpressionsThe manager at the store is always very helpful and really good at her job!
Lindy Parks | Overall ExperienceMy experience was great, super fast and convenient with friendly employees
RAYMOND GARIBAY | First ImpressionsThe staff at that location are wonderful especially your manager Ashley she was so helpful and I was hoing thru a bad time she was the greatest thank u so much blessings to all
Joyce Gills | Overall ExperienceThank you Ashley !!
Aseelah Simpson | Overall ExperienceThe entire staff was very polite and helpful went above and beyond I appreciate the service
CYNTHIA JACKSON | First ImpressionsI completed my move in process online, and still did not have an active access code. I went to unload my truck and was completely locked out of the building. I called the after hours phone number and got no response. I scanned the QR code for the 24 hour access and it said it was full. I’m extremely frustrated. I can’t get ahold of anyone that can actually help me with this issue.
Destiny Weaver | Online Move InIt is an excellent facility, it was just too far from where I live but I loved the storage facilities
ANAELI SANTIAGO | Overall ExperienceAshley, a sales associate was fast, courteous, and extremely customer service oriented.
Mary Ocanas | First ImpressionsThis was by far the cleanest and best storage I have ever used. Whenever I went there it was always spotless. My things were in the same condition as when I stored them 3 years prior. Thanks and yes I would store my things there again.
Ronald Cannon | Overall ExperienceAshley is a awesome manager
Lonnie Irons | Overall ExperienceAfter renting units l experience several family deaths your management staff was very understanding on slow payment
Gloriette Lucas Wilson | Overall ExperienceStaff was very helpful and friendly.
LUCINDA WHITE | First ImpressionsThis facility is very clean and organized and the staff are very nice and well trained in customer service! Would definitely use this location again in the future
Matthew Smith | Overall ExperienceI had a unit close to the door which made it very comfortable and secure for me to go in and out.
Edwina Arnold | Overall ExperienceBig Mouse traps...let me know their in the unit. I did not like that. Made me uncomfortable and hope these critters don't get in my belongings or chew on my belongings.
TIRESIA MARIE | First ImpressionsGreat customer service
JACQUELINE B WEBSTER | Overall ExperienceThank you!!
Lisa Glover | First ImpressionsGreat and speedy service
Matthew Smith | First ImpressionsThe staff was always very welcoming and very helpful and I appreciate everyone of the team members at this facility
Amanda Jefferson | Overall ExperiencePlease contact Uhaul CEO. He personally resolved my complaint after months of getting the runaround from the manager of the facility. Uhaul has a great product but management needs retraining in customer service.
Dan Torres | Overall ExperienceGreat service!
Mayra Carrillo | Overall ExperienceThe facilities are always well maintained and even though its near an area that is known to have homeless people I have never seen anyone lingering around ever. Its a well kept facility that I am comfortable going to at night alone.
RachelMarie Henderson | Overall ExperienceNice clean and good temperature. We just needed the unit for a few months while moving. Thanks!
Scott Martin | Overall ExperienceWould definitely use again. I appreciate the free storage included with a one way trip.
Troy Esteban | Overall ExperienceThank you for being you it helps everyone U rock Ubaul
Doveline Andres | Online Move InU Haul I really like this facility, the loading dock at pick up truck height really saves time and labor. I've always been a fan and customer of U Haul . On many occasions I've rented trucks, trailers, storage units and purchased moving supplies. I must say however that when I recently moved out of my storage unit I was told that the unit was not pro rated and that I would not receive the unused portion of my money. I moved out on 9/4 /23 and was paid until the 20th therefore I believe that U Haul owes me 16 days of unused rent. I was paying 87.90 a month, I believe that U Haul owes me $46.88 . Please feel free to text anytime concerning this matter. Thank you
BRIAN LEE HENDRICKS | Overall ExperienceAshley was very helpful and wonderful
PAULA BARNES | First ImpressionsThis facility was awesome. The staff was extremely efficient and friendly. The storage unit was clean and accessible, and the price was really good. I LOVED that it was climate controlled and had such great security. Even though it was a bit out of the way on the second floor, there were plenty of carts available, and the freight elevator was easy to maneuver in and out of, so it really was no problem at all getting to the designated unit. I would highly recommend this place!
ELIZABETH WATERS | Overall ExperienceOther than the storage price everything else was great they were kind and willing to explain everything because it was my first time getting a U-Haul or storage unit I do wish you guys had deals and where more understanding of your customers situations but over all my experience was smooth
Jon'tajia Swayzer | First ImpressionsOverall very good experience, one thing I’m still not sure of is if I got the promotion that I tried taking advantage of when I signed up online. Which was the one month free with a truck booked moving out of state. Even after reading over my contract it still looks as though I’m being charged.
TIMOTHY RANDOLPH MOYER | First ImpressionsStaff was professional and friendly. Helped with all my needs.
Breeze Espinoza | First ImpressionsThe check-in person was very accommodating and very helpful. Also super nice. She worked out my storage quickly which was so appreciated because it had been the end of two very long travel days. Additionally, she arranged for me to turn in my trailer there, even though it had originally been scheduled for another location. I was SO grateful not to have to make yet another stop to turn the trailer in. The turn in guys were very efficient and quick and so easy to deal with. The only thing that surprised me was having to go on a second story with all our things, but the freight elevator was very large and could accommodate three trolleys at once. It was a bit of a maneuver to get to the designated cubicle, but it all worked fairly easily and we got it done without too much trouble. All in all, it was a great experience and I feel like our stuff is safe and secure.
ELIZABETH WATERS | First ImpressionsOn a Saturday morning, walked right in. The gentleman at the desk was so professional, polite, and knowledgeable. It was actually a pleasure doing business with him.
Anthony Cianciolo | First ImpressionsThis team killed it. I have read the manual they follow it. Amazing attitudes
Deaundra Adams | First ImpressionsVery friendly and professional. She helped me out with moving out of the Ubox to self storage. Very pleased with the service I received.
LaDawn Leavitt | First ImpressionsThe staff was very sincere making my move as pleasant as possible begin evicted and a senior citizen my nerve and hopes were bleek but their understanding of your products and services was amazing
Gloriette Lucas Wilson | Overall ExperienceManager was very friendly, she was patient and straight to the point. Felt understood about us trying to storage some stuff because a baby on the way. She knew it was our first time so she showed us different sizes of bins and it was great!
Jessica Maya | First ImpressionsGreat service and friendly staff.
Breeze Espinoza | Overall ExperienceVery good stuf always helped me when I needed help I will go there if I need to thank you I-haul
Pamela Smith | Overall ExperiencePaid extra for the interior unit. Items were dirty when received
Crystal Moore | Overall ExperienceIts a very secure site. Though the site i used in San Antonio was broken into due to them not having the proper lock for me the vegas staff seemed to be on be ball
Steven Dyer | First ImpressionsGreat
Carmen Morris | Overall ExperienceDefinitely needed a bigger storage unit but it wasn’t available for promotion
Kemya Green | First ImpressionsClean and organize storage.
Rodel Caranay | Overall ExperienceDamien was really helpful. I love U-Haul and all the services they provide.
Fredrine Spivey | Online Move InThe customer service is beyond great, the staff is super helpful! Kayla helped me move into my storage and Damien helped me move out. It was super easy and I’m grateful to have had them helping me.
Jennifer Thomas | Overall ExperienceGreat Experience.
belinda turner | Overall ExperienceI am very disappointed by your non-prorating policy for storage and I believe that it is wrong to double dip for the balance of the rental period. I have been using storage facilities for many years. If I did that to my customers, I would not have any. Please reconsider your policy. All other storage services and facility and management were great! So I do thank you for that.
Ben Madril | Overall ExperienceGreat
Carmen Morris | First ImpressionsToo expensive. $87 a month for 5x10 of space is ridiculous!
raymond levesque | Overall ExperienceThe day I moved out, there were no carts available. I had to run around and find my own. Other than that, storing my things there was a great experience.
Debbie Raagas | Overall ExperienceProfessional staff.
Dan Torres | First ImpressionsThank you guys for everything… continue to be blessed yet great!!
Jamila Albritton | Overall ExperienceGreat
belinda turner | First ImpressionsThank you uhaul!
Wendy Goodson | First ImpressionsEverything was perfect except the price rise. No reason the price should raise while the unit stays the same size
Somoza Satchell | Overall ExperienceExcellent experience with customer service. Observed roaches, manager immediately called terminators to resolve issue. Spraying is 3x a month.
Javette Mackey | Overall ExperienceThe staff is absolutely fantastic! The giy who helped us is an angel! He helped us get a storage unit immediately. He explained everything so well. Absolutely love this place!!
Marlene Gould | First ImpressionsThe staff was very helpful! I look forward to storing my belongings here
Sonya Pierce | First ImpressionsI loved that place it was very secured I would let everyone know how peaceful I was with my stuff there
Menquel Crigler | Overall ExperienceHelping me with my unit reserved she was very understanding and return my money with no problem!
Cameron Caruso | Overall ExperienceThank you so much
TINA BELL GOMEZ | Overall ExperienceHelpful and fast aided me in making decisions
Daniel Mysliborski | First ImpressionsThank you
james Mawhorter | First ImpressionsI had my stuff in the storage area for over4 1/2 years.. just got it out.. l was very impressed that l didn’t find on bug or any thing else in or around my any of my belongings.. l would really recommend this place for all your storage needs. Ron
RONALD WORDEN | Overall ExperienceThe best U-Haul facility I’ve been to so far! Super friendly and nice staff. Thank you so much!
Angelina Baranovich-Moses | First ImpressionsThank you for the service!
Sonny Lee | Overall ExperienceVery clean and secure. I have used other storage places that gave me an uneasy feeling every time I went there, will probably never use anyone but U-haul for my storage needs.
Greg Gifford | Overall ExperienceHad a great experience here thank you
Brett Trausch | Overall ExperienceAlways friendly and helpful!
Candace Harrod | Overall ExperienceReceived a call from "Ashley" on 6/30/22 as a courtesy reminder to return the rental truck on 7/1/22. She also mentioned that a customer is waiting for the truck so the sooner we return it, the better. Upon hearing that, we opted to return the truck a day earlier as a courtesy. Everything went well during the truck and return and storage check-in. I appreciate the services from U-haul especially from the staff that work outside under the hot scorching Texas and Las Vegas sun like Dee at the location in Carrollton, TX where we picked up the rental truck a few days ago, and like Josh, Tyrel, etc., at the N. Rancho location here in Vegas. The storage check-in process went OK but could be a bit more efficient IMO. I say the only thing that needs improvement is not doing the driver's license or ID verification all over again since it's already on file and in the system just a few days prior when we picked up the rental truck in Texas. But I guess that's the policy. When I was there, I saw the long line so just thought it's a little redundant to take photos of the driver's license and process it all over again. With that said, everything went well overall. Thank you for the services!
Sonny Lee | First ImpressionsNeed to have small garbage cans near the doors. Not for throwing away big items but for actual small trash. Or maybe recycle bins.
Lloyd Hamilton | Overall ExperienceThank you!
Don Butner | Overall ExperienceThe ladies ( and I mean All the female employees) are amazing. I’m not woman’s power or anything like that but the females working at this facility are hard workers friendly and helpful!! The other employees are ok but there are 4 employees( happen to be all female) that made my experience A+. I would and DO recommend this location to everyone
deborah Rinkovsky | Overall ExperienceOnly bad thing was that there was no air flow inside the storage units....it was way to hot.
Anita Blanco | Overall ExperienceSorry for the mess and inconvenience. The staff and GM are awesome at this location.
La Phillips | Overall ExperienceStaff friendly & courteous
Howard Thornhill | Overall Experience.
Matthew Gonzales | First ImpressionsGreat service
carol Barraza | First ImpressionsManager at the Rancho Drive, Las Vegas location was very accommodating to my hard of hearing condition.
James Hyman | First ImpressionsTamara and Ashley were both very helpful, kind, and courteous. Everything was done with extreme efficiency. I have already recommended this Uhaul at Rancho and Jones in Las Vegas to 3 people in two days!!
Victoria Salisbury | Overall ExperienceGreat professional service
Howard Thornhill | First ImpressionsThank you
William delaney | Overall ExperienceGreat experience
NOEL RICHARD CITA | First ImpressionsGetting access to the building was not so clear..
Lisa Quevedo | Online Move InThe managerment Ashley/Kim were very helpfull & went above & beyond 2 help out There staff is very nice clean friendly as well as the storage unites r Thank You again Ashley/ Kim
Catherine Sharp | Overall ExperienceThe lady that helped me was fantastic. I came in 3 times within 24 hours and she always went above and beyond for me as her customer.
Crista Daugherty | Online Move InIf you need the best for your moving and storage needs contact Uhaul.
Dominic Yadao | Overall ExperienceLove it
jennifer hamilton | First ImpressionsLuckily, the Owner was working at the register when I went there; *and* , they wear name tags there! They’re my best new customer experience self-storing so far. -Mike
MICHAEL WIDENER | First ImpressionsI have used this storage for a couple of years and the only thing I could complain about is the pricing. Every year there was an increase to the facility. Other than that everything was great! Very clean and well kept. Never saw so much as one spider in the climate controlled area. If I used another facility it would be because it was cost affective to my lifestyle otherwise I would definitely stick with U-Haul.
Christina Veasley | Overall ExperienceStaff were pleasant and helpful in explaining how to access storage facility during and after hours.
Elma Bryant | Online Move InThe staff here is excellent always friendly and efficient. I appreciate this facility knowing everything is always safe. Each and every employee I've ever come in contact has been great, they all deserve raises this team is an asset to the U-haul company. Thank you.
Jeremy Thomas | First ImpressionsManagement and employees awesome
Glenda Sanchez | Overall ExperienceExcellent service from the moment we checked in. Very friendly helpful staff. Couldn’t have been easier. Quick and easy. Thank you, to the Las Vegas staff
Brian Johnson | First ImpressionsU Haul has always been good to us. Cross Country or around the corner. We have used u haul for over 40 yrs. We have stored our things for yrs at u haul. Great place for storage or moving. Thank you
Carol Dahn | First ImpressionsGREAT
kathryn milton | First ImpressionsYour price are a little higher than other places. And the price got raised right before the holidays.
BENNY ORTIZ | Overall ExperienceVery friendly good customer service Would recommend to my friends and everyone
RON BARTOS | First ImpressionsOverall experience was great. Upon move out had to dispose of several bedding items as they were contaminated with mouse droppings.
meg stearns | Overall ExperienceThis was my second time moving out of a different state, this location made it easy to check in, return my truck and keep my things safely secured the entire year. I’m glad I chose U-Haul to store my personal belongings, thank you!
Michelle Estrada | Overall ExperienceExtremely bad security in extremely bad security practices security cameras are constantly broke and Eunice constantly being broken into do you to the fact that the units are not secure externally or internally 2 feet clearance between the wall in the ceiling in those units and people climb over them and steal and even if the alarm goes off nobody pays any attention
VERNON HARDIN | First ImpressionsStaff was friendly and helpful very good customer service!
Karen Brown Hardy | First ImpressionsThank you
Carol Layton | Overall ExperienceNeeds better control on who can access the storage area while peoplearekeeping the doors open by not using their cards
RONNIE EDWARDS | First ImpressionsAmazing environment like a family owned business taking care of all customers on a first name basis.
Cristian Borton | Overall ExperienceThe staff was extremely helpful, friendly and very quick service. I'll be back.👍👍
ANNALEE LEHUANAN GOUVEIA-SILVA | First ImpressionsNever asked for our things to be in storage, our things were stolen and held for money. Thanks for throwing all our things and important documents away.
Rudy Araujo | Overall ExperienceI was super excited when I moved to this location cause the manager was super nice & gave me after hours because I have a business.. I’m probably on my 5th month here & every month I’ve been locked out of my unit due to non payment even though every single month I set up automatic payment so I don’t have this issue and every month they don’t know why the card on file isn’t being ran.. also the after hours were taken away until “further notice” because someone was going around vandalizing the units after hours so now it’s been taken away from everyone including me which was the whole reason I even put my stuff here. Super upset I don’t like the fact that there’s no answer as to when I will get my after hour access back because that’s when a lot of my business gets taken care of I make packages up all throughout the day / night & I need to be able to access my stuff. Not to mention it would be nice to not be locked out of my unit at the beginning of every month for mon payment when I have automatic payment set up... seemed great the day I moved my stuff in but since then I have not been satisfied.. it’s been more of a headache. I will say though it’s an extremely clean location!
Brianna Galofaro | First ImpressionsI was involved in a major accident with one of the rentals after driving 800 miles and getting to my destination they helped me with the towing and storage within hours everything is complete they were so awesome
JEFFREY MALCOLM ROBERTS | First ImpressionsEveryone there was friendly
clarence gass | First ImpressionsI am disappointed that the storage access hours are the same as office hours. The main reason I chose uhaul over other storage companies is the “24 hours access” and no where did it ever say that hours were limited right now. In every email I received about the storage unit it says 24 hours. I did not find out hours are shorter until I visited my unit and was told by an employee.
Heaven Summey | Online Move InGood experience
MICHAEL EDWARD CANNON | Overall ExperienceKimberly,was outstanding.
MARZETTA SANDERS | First ImpressionsLike many people l have gone to Uhaul.com for all of my families moving needs. This locations staff & facility was exceptional in customer service, friendliness & cleanliness. Best experience everah! Moving falls as the 2nd most stressful experience in the average adult life, aside devorice. This locations staff did much-loved care & customer concern not to add any additional weight to an already stressful experience. Thx Rancho/Jones Uhaul. Ur the best! dcm
Darcy Munford | Overall ExperiencePickup and customer Service in Irving, TX was absolutely fantastic!…thanks Jason and team…awesome!
Hyuen Trang Nguyen Thi | First ImpressionsThe original employees where always helpful, polite, and respectful. The ones that work there now are some of the worst…
KYLE PALMER | Overall ExperienceAshley is the best!
steven zhong | Overall ExperienceGood
Michael Davis | Overall ExperienceI was especially impressed with the good customer service of your personnel
Marcus Traylor | Overall ExperienceGood staff, always friendly and helpful.
GUADALUPE BAREA JR | First ImpressionsThe office staff was very friendly and always helpful. Always smiling. Very professional
PAMELA WILLIAMS | Overall ExperienceI had great friendly service, and would definitely use this facility again.
michele hammond | Overall ExperienceVery helpful staff from the desk check in to the attendants who recieve the truck when it returns. Very pleasurable experience on a very hot day.
Jeffrey Anderson | First ImpressionsThe lady that helped me to setup the storage room was very friendly and helpful. I wish all of the servicing people are like her.
steven zhong | First ImpressionsStaff was very friendly
MARICELA CONTRERAS | First ImpressionsGood
Michael Davis | First ImpressionsGood job.
David Harris | First ImpressionsGood job.
David Harris | Overall ExperienceThey were able to find a solution that helped us through a unique set of challenges. Keep up the great customer service . Joe G
JOSEPH PAUL GROTHE | Overall ExperienceThe young lady I deal with went out of her way to answer my questions and solve my concerns
MICHAEL KERR | First ImpressionsHad the unit for Approximately for 10 years. Excellent customer service. Only closed it because I was leaving the area!
SANTA-MARIE LUZ | Overall ExperienceSign said climate control unit — it was not cool inside
RHONDA MAY YUN O ATLAN | Overall ExperienceMy storage unit was broken into with thousands of dollars worth of tools and irreplaceable antique automotive parts.
Lewis Raymond | Overall ExperienceI would like to say that the ladies in the office were so amazing. They immediately saw I was stressed and they were so kind and helpful. I was able to calm down and spoke to them again to say thank you. I was told they sensed my stress and wanted to help me anyway they could. Those are great people.
Privacy Request | First ImpressionsThe staff was rude on a few of my visits.
Gertrude Isrel | Overall ExperienceExcellent customer service by all employees I had contact with.
Fidel Damasco | Overall ExperienceAshley was always friendly & very helpful when I needed anything. I’m definitely going to utilize this location for any & all future storage needs..& in fact, will send family/friends to do the same. Until we meet again, Take Care! 😊
Howard Thornhill | Overall ExperienceTo much money per month, for the small space i rented!!!
Sedrick Bolden | Overall ExperienceThe lady who helped us was very friendly and informative.
MELINDA SIGALA | First ImpressionsAshley is an excellent employee & cares about her customers!
Howard Thornhill | First ImpressionsMy agent was kind caring helpful and an asset
Tara Knapp | First ImpressionsNever delt with a situation like this, where the actual staff took part in stealing property that was left at my unit. As a customer, I expected to receive help with protocols to return my stolen property or figureout what exactlyhappened with it. Instead I was treated as if I did something wrong. I felt as if the staff, mainly management Amy were no help and reacted as if she were the guilty party. I've been a loyal customer to this specific location for over 3yrs and didn't expect my renting experience to end in such disappointment. I would never refer a soul to this location in fear they'll have an awful experience a well.
maureisha johnson | Overall ExperienceVery good service
KELLY BIRKELAND-GIBSON | First ImpressionsOne of the managers at this facility, I think her name was Kimberly, was fabulous. She really went out of her way to accommodate my husband and I in getting the correct storage unit for us. You are very lucky to have her as your employee as this young lady is certainly a keeper.
Teri Lotze | Overall ExperienceGot the access code and it did not work. I got access denied code come up. The lady said everyone was busy but someone would be by. So waited 6 mins and I just tried it again and it finally worked. So maybe there should be advisory of please wait 10 mins before trying to use the code but other then that it was a very smooth process.
Amber Black | Online Move InKimberly was very helpful ... she’s Great. She also multi tasks she’s in there working 3 desks.
Karen Carver | First ImpressionsAlmost everyone I dealt with was helpful and friendly. One was rude. Moving in was a little bit trying as there was a long line if people waiting to be helped and only one person at the counter who was also answering the phones. I felt really sorry for her, no one could help all those people and answer the phone and be efficient and effective.
Julie Pribyl | Overall ExperienceThere is a lady that works behind the desk that is useless. She was rude and very uninformative. She advised me that it would take 5 minutes for my card to work AFTER I went outside to move my stuff in. After waiting 5 minutes the card STILL did not work. Luckily there was a young man that was SUPER helpful. THANK GOD he was there. Unfortunately, she was too rude to overcome how helpful he was with resolving my issue of not having access.
Reggie Bolden | First ImpressionsMike went above and beyond to assist me on an extremely stressful day of moving. The storage space facility was impeccably clean and organized. Staff was friendly and extremely helpful.
MELANIE TERESA BRAUD | First ImpressionsSomeone broke Into my storage unit and stole some of my property. I contacted the store manager and customer service and still nothing has been done. This is not a safe place to store your personal items. I would not recommend this place to anyone.
Sharlon Beridon | Overall ExperienceThank you for servicing us when we move again we will use your service truck and storage on next move
Ronald Rousseve | Overall ExperienceAll the black workers there unfriendly and evil ,,, I am not racial my husband black too ,,, I think they just hate their job or something ?
ROCHELLE JOHNSON | Overall ExperienceThe “customer service” is horrific. I was placed on a “brief” hold for 45 minutes, multiple times by the young lady answering the phone. I told her after holding twice and she said she would connect with another customer service department that could help me immediately, I was, once again placed on hold.
Paula Newman | Overall ExperienceI had a wonderful experience while renting and was truly impressed with Rayniese and how attentive and helpful she was when I called to ensure all was checked out. She and the staff were truly a blessing to encounter and made my experience worth bragging about. Thank you
angela hansell | Overall ExperienceMohammad and Jose were awesome! Everyone was so professional, helpful and polite. They offered great knowledge and made the experience convenient. Thank you!
BRYAN KOLSTAD | First ImpressionsMy card did not work. Had to get back in line 4 times.
Camille Stack | Overall ExperienceAt the beginning of the COVID-19 I contacted the GM Anita to ask how to help me out with the monthly payments. I spoke with her by phone and also sent email. She blew me off on phone stating she had over 300 emails to address and she would get back to me. For 3 months I had to take from other bills to pay this unit because she NEVER answered me again!! Plus the day I was moving out of this unit, one of the employees John had to help me access the building because the Manager was TOO busy. Your Management SUCKS!! Thanks John for helping me out..
Deborah Lynn Rhone | Overall ExperienceAnita and her crew are AMAZING!!!!
Jamie Lynn McCormick | Overall ExperienceVery satisfied, had carts and vending machines and the donation areas were useful. I would recommend to anyone. Very safe and I am just very happy with my time I needed it.
CYMANTHIA THOMAS | Overall ExperienceEverything thing was going good until I return the truck and thry over charged me. I was quoted one price and change something else.. I called customer service twice to confirm the price . Book it wrong price .... Call customer service and now they don't see it. Manger supposed to call me back to check the recording... Such a inconveniences. So still waiting on the resoponse
Tiffanny Albro | First Impressionsi was able to purchase the storage right away. facility was nice and clean. unfortunately I ended up not needing the storage and was able to get my money back and the staff wasn't rude about it.
Kemontre Stewart | Overall ExperienceExcellent customer service! Thank you!
Alicia Santiago | Overall ExperienceI felt really comfortable using your storage unit.
virginia Cosby | Overall ExperienceI have been so privileged to have my storage for 6-7yrs thank you
PEARL CANIESO | Overall ExperienceExcellent Service for a very busy facility
Debbie Billings | First ImpressionsCustomer service was great. Gena was very helpful and kind.
Windsong Attn: Stacy Chilton | First ImpressionsThanks for a wonderful experience with using your facility!
Raquel Benjamin | Overall Experienceall was good
Carol Hendrickson | Online Move InI thought parking Uhaul vehicles in the loading and unloading spaces which were three was inconsiderate to patrons who only have 3 spaces to work with. Many times there was one space available for ren
PATRICK ANDREEN | Overall ExperienceEmployee who checked in my equipment and helped me get to my storage unit did a fantastic job.
James Kauflin | First ImpressionsNA
Blair GROVES | Overall ExperienceNicest people and so helpful!
Jackie Marantette | First ImpressionsThe only thing I was unhappy about was having to pay for a whole new key card because I forgot mine at home. Other wise everything was perfect. I would definetly use them again and recommend them to o
Christina Otineru | Overall ExperienceNa
JOSEPH SUAREZ | Overall ExperienceThank you - you provided a necessary service - location were located in accessible sites - Thank You and enjoy the Holidays - your staff was very nice Vernia Jean McCullough
Vernia Mccullough | Overall ExperienceThe GM, Anita is absolutely amazing to work with.
Ryan Scales | Overall ExperienceThere were times(too many) when the wait lines were too long. Parking was a bear. Perhaps p.o s a designated load and unload area would help.
RIVANNA DUDLEY | Overall ExperienceMyself and my spouse fell an really hard times and even been in and out of the hospital several times unable to pay the rent - the manager went above and beyond to assist us in getting our items out!!
Jamie George | Overall ExperienceWas tanks again all the staff people were bery friendly and tanks again sincerely pedro garcia
PEDRO GARCIA-FRANCO | Overall ExperienceI've used this facility for almost 3 years. Always treated very well by all personnel. Great staff that you should be proud to have representing your company.
deborah barner | Overall ExperienceGreat crew and service. They came to my rescue when 160 Craig screwed up our reservation. Thank you.
virginia Cosby | First ImpressionsEmployees went very knowledgeable and never followed up with anything.
Mary mcdaniel | Overall ExperienceWas getting a storage unit. Manager was very nice, helpful, and knowledgeable. Went thru the process, and she was great with her knowledge. But nobody escorted me to my unit, and that could be better
Douglas Orr | First ImpressionsVery courteous and helpful.
JOSEPH SUAREZ | First ImpressionsThe staff is over worked and their systems are never working! The facility grounds are very dirty . The access is limited due to the doors digital lock system codes hardly ever working after hours
veronica brown | Overall ExperienceIt would have been helpful if the monthly payment options and policies would have been explained. Also if someone would have shown us where our unit was and how to get in and out of it correctly.
anika martin | First ImpressionsAll of my business with U-haul was handled in a courteous and efficient manner.
Mark Stephenson | First ImpressionsThe size of storage met my expectations
Keith Burris | Overall ExperienceWith no help the lady at the counter had not help from 7 am to 11 when I return the truck and ask if she could go to the bathroom it was her first break since helping me. she is Great!!!
AVRIL TAYLOR | First ImpressionsExcellent courteous helpful concerned
Darcy Munford | First ImpressionsI have used U-Haul storage and rented trucks several times and I've been very pleased with the service. I will certainly recommend you and use your company again if I have to.
SOLVEIG BOULTER | Overall ExperienceVery disappointed. We’ve used UHaul many times and this last time, they charged us way too much for something that wasn’t our fault and they didn’t wanna work with us
terray nelson | Overall Experiencelong lines, due to computers not working properly. staff seemed new. but all nice
veronica brown | First ImpressionsTook forever to rent me one month free of a locker. She took around 30-60 minutes and had a line waiting all the way to the door. Once i got the card for access to the storage i didn’t know how to use
Froilan Romero | First ImpressionsPeople were very friendly and efficient.
WILLIAM BISCHOFF | First ImpressionsIf you're going to advertise that trucks can be rented with the app, you need to make it so that can happen. I showed up and the truck wasn't ready or even visible on the lot to enter into the app.
Kyle McHattie | First ImpressionsTeam was helpful and knowledgeable.
Howard Rosenberg | Overall ExperienceI want to thank you on behalf of my late wife for showing us the way you treat customers.You helped me when I was at the most saddest time in my life.she chose you guys.and you did a wonderful job.
JOYICE GAUSE | Overall ExperienceGreat service, no issues accessing my belongings. Easy online billing made my life easy!
Angie Frias Irizarry | Overall ExperienceDelivered.
SHELLEY SMITH | Overall ExperienceOnly complaint, line always long for service, w 1 cashier, other than that ,Great place for business , Miss Anita is the best.
leshauna griggley | Overall ExperienceThe entire process was seamless aside from a lengthy mobile pick up I am very happy with everything including the rental of the storage unit. The employee who helped me was very kind sweet.
Maria Harbalieva | First ImpressionsThank you
Dawn Frickx | Overall ExperienceEverything was good until I found out I wasn't receiving a refund for the days that are paid for and not using
Tammy Swift | Overall ExperienceAnita again, made it an enjoyable experience!
MARGARET FOWLER | First ImpressionsLong wait. Over 39 minutes to rent a storage. Charged me for a lock that I didn’t need. Charged me for renters insuranceZ fraudulent practices. Post the real charges. Don’t bait and switch.
Denise cavoly | First ImpressionsAwesome staff
SHELLEY SMITH | First ImpressionsTammy was great !
Robert Washington | First ImpressionsWe rented a U-BOX and it was easy and convenient just like renting a storage unit but easier because you only have to move it twice once to load it and wants to unload it versus the storage unit
Jimmie Kabel | Overall ExperienceNo comment
Kelly Burnett | First ImpressionsThe Facility Manager was incredibly accommodating. Most of the staff was just as friendly. There was one customer service rep who really rude and nearly ruined the entire experience.
Nicole Blanchard | Overall ExperienceFriendly service
Franklin Davis | First ImpressionsEverything was good everybody was nice and very professional
Sandra Genzone | Overall ExperienceThe worst ever. I will never ever again rent storage unit or ever rent a truck from you rip off people. I’m going to report you to your corporate office for the lousy service and how you treated me.
pedro cazares | Overall ExperienceCustomer service at the desk is horrible. Always a wait and unless it’s a manager the help are clueless at all but the most simple tasks.
Bryce Child | Overall ExperienceN/A
Cedric Hoyle | Overall ExperienceThe staff worked with me every step of the way, they provided wonderful customer service . Would highly recommend them for all things that need to be moved or placed into storage. Thank You.
LYNN FEINN | Overall ExperienceNever again will I rent from U-Haul
Amari Tellis | Overall ExperienceThey lady’s at the office are very good and gentil but the work they do the employees out side stole the things of the custumers and I have very bad experience Anita the manager is good another commen
Miguel Haddad | Overall ExperienceCSR was great & friendly however wait for service was very long.
sharon nicholas | First ImpressionsNo problems. Appreciate the service.
Bob Swan | Overall ExperienceThank u
Kenneth Lewis | Overall ExperienceAnita was excellent!! Thanks for the good service
james Perkins | First ImpressionsTerrible experience. The staff was unknowledgeable, terribly rude, especially Marisol N. I won’t be doing business with this location again. I’d explain more but I don’t have enough characters.
Nicole Garriott | Overall ExperienceThey were very friendly and very helpful.
Robert Gordon | First ImpressionsNever had a problem!
Ronette Morales | Overall ExperienceSome of the staff seem a little slow.
Larry wangelin | Overall ExperienceI want to thank the entire staff at Uhaul for their help in getting me settled in to Las Vegas. And starting my new career.
Nathaniel Ross | Reservationeasy access and friendly staff
Don Bailey | Overall ExperienceWhile most storage facilities are just a storage unit, Uhaul is more customer service and I really appreciate that.
Natalie Scott | Overall ExperienceGreat communication, and very helpful.
WAYNE OBANNON | ReservationVery expensive and no credit for time not used.
Sharon Barber | Overall Experienceit was good
Chulgyu Kwon | Overall ExperienceBest U Haul folks I ever had any contact with. Friendly, helpful, responsive and professional in all aspects.
LANCE SCHUMACHER | Overall ExperienceThe manager there wasn’t very helpful and truly didn’t care or try to explain how and what she could suggest anyway I could stop from losing my stuff in storage which my mom passed away last year
Erika Marsh | Overall Experiencegood facility and conveniently located. Very helpful staff. some confusion on dates of payment occasionally. unable to find out why you don't use local time. Sometimes your facility seem to use UTC
ABRAHAM SIMON | Overall ExperienceThe lady who checked me in messed up the key card. Even though I would check in the alarm would go off chen I opened the door. This happened every time and not once did a staff member come out.
Rebecca Gumm | Overall ExperienceYour staff has helped me during a difficult and mentally draining family time. Their caring and personable people. Thank you all
Ralph Arbuckle | Overall ExperienceThe manager of this facility should be fired. She lied to me at least twice. Her staff is great but she ruins this place singlehandedly. An employees told us that she is rude to customers and staff.
Jim Halbert | Overall ExperienceOn my move out the GM Anita was not accommodating . She wanted me to pay for a month. Needless to say I had to call Mike and he was very nice and fixed it for me.Then she threw my phone back at me
carol bailey | Overall ExperienceYour counter help was either brand new or incompetent. Everything from my address on the contract as Las Vegas, Alaska to not knowing how to ring up the mandatory lock. She was just a mess!
Rebecca Gumm | ReservationStaff is always willing to assist and provides a great customer experience.
DAWN HORNE | Overall ExperienceVery good
Paul Tomba | Overall ExperienceThanks
Dennis Peck | Overall ExperienceWalking in to the store, I was greeted with a warm welcome from the manager who directed me to Tammy at the service counter. A professional making my experience easy and fun with her humor. Epic! :)
Joseph Hammond | ReservationI met the manager Anita when she managed Cypress Springs Apts when I lived there. She was am amazing manager there and an awesome U-haul manager. She's has an outstanding personality and she's funny.
cynthia jamerson | ReservationNone
Raymond Harts | Overall ExperienceAnita and her crew kick butt!! Very helpful. Thanks for everything!!
Jeff Blatt | ReservationThank you for everything.
Wilfredo Cobeo | Overall ExperienceThe guys checking in the truck need to be more cautious when filing their report because our the mileage they reported was different than the mileage on the odometer. But it was quickly fixed. :)
Zachary Daroci | ReservationProvided excellent customer service
John G Economos | Overall ExperienceMy experience renting this storage was okay but I don't feel that it was right when U-Haul does not prorate and give me back my money if I do not stay in the storage unit the full month ends.
Augustin Archibeque | Overall ExperienceI got a one way truck to Los Angeles with an Auto Transporter. I paid an additional $20 +tax to have the car secured and tires strapped. By the time I arrived in L.A. the tire straps were off tires.
Adrienne Marie Braden | Overall ExperienceMger is rude. Thieves. Forced me to pay for something I didnt agree to buy then refused to return my money because item was opened and used by them without my consent. Mgr is a miserable person. Run!
Desiree Sharpe | Overall ExperienceWhat is the reasoning behind not prorating the fee? I used the unit for 14 days. Why can't I get a refund. Besides,.... You've already rented it out for the rest of the month. That's not fair!!!!
KATHALEEN ORR | Overall ExperienceY'all was rude and disrespectful and the stuff wasn't good so I would not recommend nobody come there I would never come there again good luck you need to hire new staff
karen gabriel | Overall ExperienceIt was really nice
Destine Adkins | Overall ExperienceThey always great You with a smile.
Hortencia Baca | Overall ExperienceAlways helpful and nice
WAYNE OBANNON | Overall ExperienceFront desk wasn’t sure where the our UBox was at exactly, but was easy to find. Service was friendly and efficient! Very accommodating of my need to change pick up date several times
Joshua Kane | Overall ExperienceTHanks so much and all of the staff at this location were wonderful people! Thanks so much!
Melissa Pike | Overall ExperiencePlace was clean easy to move in and out 24hr.access was wonderful staff was very nice. Would highly recommend this facility
Vicki Wolverton | Overall ExperienceEasy and pain free
Cameron Dunn | Overall ExperienceVery professional service, friendly and always goes the extra mile to help
William Meligan | Overall ExperienceThere's one thing I would change. It's uhauls computer system. Everytime I was at the facility the computers had issues. It made for ridiculously long wait times.
Sean Snyder | Overall ExperienceI liked it
John Smith | Overall ExperienceThis facility is all and always about the money. They do not care about how long you've been loyal.
GIABRAM HUNTER | Overall Experience