Great Service. The staff were super friendly. They got the hitch installed quick and helped me to choose parts to save me money. Great people!
James B.Customer Reviews for U-Haul Moving & Storage at N Chaparral
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The technician was awesome and did an outstanding job. I had a reservation to pick up a trailer earlier but noticed my hitch had malfunctioned. So I got a new one put on.
Richard G.The guys there were friendly, professional, and efficient.
Benjamin A.All good!
Dennis R.Nothing, the installation went very smoothly..Joseph Flores was very nice, kind, helpful and professional..
RAachel C.Have all trucks number accordingly correct instead of mismatch numbers
Bobby M.The guy working was so great and friendly to deal with so happy with the service
Martin T.Very satisfied
OMER M.Staff checked out our return van and got us back out the door quickly.
Donna L.Alignment of wheels or steering wheel has been off the past 2 rentals. Alignment of wheels last year from Philadelphia made the 2000 mile trip a harder drive, poulling in one direction. Off alignment of steering wheel this last trip didn't make a big difference from the N Chaparral location but can be distracting
Nicholas F.Keep doing what you're doing
raul E.It was one of the best experiences i've ever had with uhaul. The employees the truck everything was so perfect and everybody was so courteous and kind. I will highly recommend to my friends. My family and of course use you anytime. I need a clean affordable service The Corpus Christi location was one of the best ones I truly have ever seen. Thank you once again for all you'll do.
Joseph R.I justvdont like the governor being at 75. Should be 80 Great staff
Sean T.Employee that helped me was very informative and he went above and beyond to set me up with a car hauler reservation in Victoria because they had rented out the last one. This was in addition to the small trailer we had just rented.
Milton B.Very pleasant employee with a good attitude.
Dean S.Manager let my tow dolly be rented that I had reserved. Caused me a 2 hour delay in a long distance move. Added stress to make it to my next location and not have to pay 2 nights hotel because uhauls error caused me to run late.
Deanna H.Great and very helpful staff. Would highly recommend! ⭐️⭐️⭐️⭐️⭐️
Christopher B. | First ImpressionsI was amazed at how easy and stream lined the rental process was. Truck ran well and was really comfortable.
Patrick J.The staff is what made it a truly pleasant experience. They're Great.
David H. | Overall ExperienceEasy drop off
Thomas M.The customer service at this location is Awesome !! Joseph is on point and a great leader. It shows from the way you are treated from his staff !! 10 stars and will recommend this location.
ZACHARY B.I did not visit this facility. This was recommended because we had a blow out near by.
EMILIO S.Clean windshield, inside and outside. I also had a flat tire, so I had to air it up to bring back in. Otherwise, great customer service.
DAVID P.Very helpful
Cristobal C.The people that work there need to communicate with each other the whole time on the phone everything was fine we get there and the guy had no idea where the trailer was but we found it
Austin M.The staff was very helpful and knowledgeable
Guy N.We arrived prior to our drop off time but it was 1 minute after hours. The staff person didnt mention that we could use the key drop still and avoid the $20 fee. When I called the next day I was told there was a sign posted and it was in the contract. It was dark and raining when we returned. The customer service at this location could be better.
Colleen G.I opted for 24/7 pickup, but could not pickup the truck at reserved time due to missing component of reservation (furniture dolly), no notification whatsoever prior to pickup date. The person at the counter said he wasn't aware of the issue. Called customer service, received conflicting information.
Yuhendri K.Handle on drivers side was broken. My boxes and tap were not in the truck had to go back and pay for mileage. Sucks
Angelica S.N/A
Dennis R.They were great, went above and beyond expectations
Bartholomew A.I rented in Abilene to move to Corpus Christi. Dropped off in Corpus then got an email saying I missed my drop off in Abilene!
Brenda E.This time, this u-haul location was FAST and easy. I was empressed. The counter man was friendly and nice.
Esperanza D.N/A
Dennis R.The mileage on my paper was not what the truck read when I received it also the gas was not accurate I returned it with in what miles I said I would and more gas than what I received it with and dud not recieve the refund I was told I would receive when returned my recipient shows less than half of what I was told and I still never received that refund that shows on the receipt
Tisha T.Everything went well for me. I have no suggestions at this time.
Marco R.The gentlemn who assisted me was fantastic. Was really friendly.
Timothy M.Extremely professional
jose A.Staff was extremely helpful and friendly.
Darl F.Great place and very curtious and polite
Bragg J. | First ImpressionsPerfect customer service and installment was done in a timely manner.
Shivam D.Joseph was great to deal with. Very helpful and informative on the difference of the harnesses available for my vehicle.
John S.Service at counter was efficient and professional. Equipment ready at pick up time, clean, and easy to use. Cabin of moving truck smelled like cigarettes.
Emily O.I received several emails about when will the trailer be returned. There were several of this size still in stock. We were told that the location was the closest place to drop off the trailer when we rented it. We passed 2 large locations in our 20 minute travel to drop it off.
Todd H.The people have always treated me with respect and go out of their way to ensure it is a pleasure to do business with.
david W.It said we drove over 1500 miles when we drove from Kyle, Texas to Corpus Christi, Texas and returned the rental within 10 hours of receiving the truck.
Jacob G.Facility is not humidity controlled. It’s inside but very humid. A little unclear with directions and map.
Shawna R. | Overall ExperienceFriendly and helpful staff
James F.Van was dirty, smelled of some kind of fumes, loud and squeaky. Indicator light said it needed an oil change. Employees nice and helpful.
Donald K.The attendant that helped us was super helpful and a really nice guy ! We had some issues with our truck hitch and he went out of his way to help us resolve the issue, thank you ! I don't have the paperwork to type in his name but he deserves some kuddos for being and great employee ! Our reservation was under Cutler so if you can look him up and recognize him you should !!!
Charles C.I have a great experience the words Friendly, courteous, and professional about sums it up.
KENNETH L.Maybe more dollies but not a big complaint. We managed.
Colleen W.The employees have great attitudes towards the customers.
Dean S.Staff were always there and helpful at all times
Lead First F. | Overall ExperienceThe csr that helped me was awesome. He did everything he could to help us out so we won't lose our stuff before an actual eviction of house.
Cindy J. | First ImpressionsEasy to reserve ahead of time online. Then the move-in was quick and easy. Thanks!
Ken G. | First ImpressionsGreat guys at this location. Very professional and helpful.
Eduardo R. | Overall ExperienceEric and the other staff were fantastic. They were more than helpful and had great customer service. It was refreshing and I would absolutely recommend this UHaul for storage or vehicle rental. Seriously Eric and the other staff did an amazing job and were very helpful.
Daniel C. | Overall ExperienceTony was very helpful!
Paula A. | First ImpressionsU no longer have 24 hr access, therefore no need.
genaro h. | Overall ExperienceHad issues with people parking in the “load/unload” zone- I think signs need to be put up to deter this from happening in future…. Very inconvenient
Janette G. | Overall ExperienceHad issues with people parking in the “load/unload” zone- I think signs need to be put up to deter this from happening in future…. Very inconvenient
Janette G. | Overall ExperienceLock doesn’t work the manager Samantha doesn’t return calls leaves you outside waiting for hours. Poorly managed!
Brian L. | Online Move InPut warning signs up for low concrete beams. Beam blends in with band color on storagebin doors. Leaves a pretty good lump.
John K. | First Impressionshad really bad impression of this place i rent an storage unit and got stolen a lot of items out of my unit because the roof was cover with a wire screen and can see thru and the main door that suppose to open with the key they provide never work and was free access thats why who knows who got in and climb to the roof to look at the belonnies si it was a waste of money for me, got stolen millwaukee tools, tv, motorcycle helmets, suicase and can figure out what else, so far $3000 loss.
JOSE R. | Overall ExperienceI made an online reservation, and nothing was reserved. The employees were decidedly rude and the storage unit was damp plywood with a hole in the ceiling. Avoid this place!
Amy R. | First ImpressionsIts very old and serves our purpose but not sure I would recommend because there are newer places nearby and that’s more to everyones liking:/ Samantha was very helpful! thank you!
Heather L. | First ImpressionsHallways are a little narrow and couldn't fit the sofa in the room but other than that it was a great experience.
MICHAEL Y. | Overall ExperienceThe door was broken and the stairs winded us.
Oscar R. | Overall ExperienceI've used Uhaul numerous times so this experience wasn't new to me. The location works well for me and they have anything I would ever need to move my things.
Jason R. | First ImpressionsI have always used U haul services and will continue to do so. Thank You Kevin Robbins19433@gmail.com
kevin r. | First ImpressionsMy things got wet . Mattress and lots of boxes and items were damaged .. irreplaceable items..
Joann A. | Overall ExperienceTo begin with the area is not well marked to know where to access the locker. Then it said street access on the website but its up a flight of stairs . Sooo to get to my locker its up a flight if stairs take 5 steps go down 2 steps take 2 steps go up 2 steps so theres no way to get a cart to my storage locker!! This is extremely inconvenient.
Amy G. | Online Move InI cannot remember the young mans name that helped me but he was a very nice man. He explained everything to me in a way that was easy for me to understand. He made the whole transaction go quickly and very easily. I hope in the future that I am able to deal with him again.
Todd S. | First ImpressionsWell maintained and staffed. Very useful for our move.
John H. | Overall ExperienceThe staff at the Uhaul facility on N. Chaparral are very friendly and helpful. When homeless people hang around or loiter in the premises, the staff was quick to respond when I felt uncomfortable. Thanks for everything.
CONNIE M. | Overall ExperienceEverything was excellent. Employees were very Helpful. Don't know what we would have done without a storage unit for a short time. While we got moved into our Apartment. Thank you. Charles and Linda Pointer.
Charles P. | Overall Experiencevery smooth move-in. Representative most helpful, facility in good shape.
John H. | First ImpressionsI always recieve excellent service from U-Haul. been using for years.
kevin r. | Overall ExperienceEXCELLENT INFORMATIVE AND VERY HELPFUL SERVICE I ALWAYS USE U HAUL
kevin r. | First ImpressionsI paid for the 24 hr access but in the 7 different times I tried to access my unit the key card failed. I had the attendant redo my access twice but to no avail. 24 hr Rip Off!
Robert G. | Overall ExperienceThe security was the worst I have ever seen. The door never worked properly. There were times the door was not secure at all. I had two large units. I asked Casandra about the door many times. Nothing
Edward K. | Overall ExperienceWe are renting two storage units, and had to return a 20-ft. truck. From beginning to end, your staff went above and beyond in helping ensure there were no problems. And, they we so nice to us!
Keith R. | First ImpressionsStaff up front very friendly.
WILLIAM H. | Overall ExperienceStorage rooms were exactly the size I needed and we'll maintained. Service was quick and informative.
Cesar M. | First ImpressionsThe staff were friendly, and the facilities were sufficient. My only concern was that the storage unit was so far back into a maze of units that I felt a little uncomfortable going back there.
Brenda E. | Overall ExperienceEverything went smoothly and I couldn't be happier
kevin m. | First ImpressionsGreat staff and am still a customer for a long time
MArk F. | Overall ExperienceGreat service. Secure storage.
Ronald J. | Overall ExperienceThe large price increase without any additional benefit caused us to cancel our service. The "secure" door could just be pulled open without access card.hallways were just swept into rooms
JASON P. | Overall Experience