Customer Reviews for U-Haul Moving & Storage at Hixson Pike

8,524 reviews

4001 Hixson Pike   Chattanooga, TN 37415
(@ Ashland Terrace)

(423) 870-2144

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(423) 870-2144

4001 Hixson Pike
Chattanooga, TN 37415
(@ Ashland Terrace)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We showed up to rent a trailer without a reservation. The gentleman who helped me find a trailer and then hooked it up for us was very nice and got us on the road quickly. Return was super easy, thank you!

Daniel F. 
Rating:
5.0

Anthony provides amazing service!

Bryan F. 
Rating:
5.0

Customer did not leave a comment.

Sharon N. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle S. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Keep hiring the same quality staff.

Felecia M. 
Rating:
5.0

Customer did not leave a comment.

Logan H. 
Rating:
5.0

Customer did not leave a comment.

gary m.  |  Overall Experience 
Rating:
2.0

The employees wasnt the issue. It was the nickle and diming over everything from the company. $39 for an extra 30mins is absolutely insane.

Don A. 
Rating:
5.0

Customer did not leave a comment.

Nikola P. 
Rating:
5.0

Customer did not leave a comment.

carrie D. 
Rating:
5.0

Customer did not leave a comment.

randolph M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The best store hours. Convenient location.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

We dropped off our equipment after hours using the website to check the trailer back in. Very easy.

Vicki T. 
Rating:
5.0

Customer did not leave a comment.

Martell R. 
Rating:
5.0

Customer did not leave a comment.

darla h.  |  First Impressions 
Rating:
1.0

Key pad did not work for the longest time and we could not get into our belongings unless there was someone in the office.

Lisa Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell C. 
Rating:
5.0

I had a reservation for the Broad Street location in Chattanooga, Tennessee since February 2, 2024. The UHAul in Fayetteville NC 702-523-4706 confirm that they had a storage unit for me. When I get into town the Broad Street location in Chattanooga, Tennessee told me that they didn’t have anything for me, that they haven’t had any available storage for several months and told me that I needed to look for something else. They told me to call the Hixson location. The Broad Street location was very convenient for me because I was moving off of Broad Street and the Hixson location was way out of my way. The Hixson location was very nice and took care of me.

tishah h.  |  First Impressions 
Rating:
5.0

Speedy installation and very professional.

Abigail G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
1.0

The box truck I rented had poor steering and the check engine light came on during my trip. I called from an hour away to let them know the light came and they said it would be fine to continue to drive it. When I returned the truck, I explained what was wrong. The manager said that this was one of their old local trucks. She proceeded to check the truck out while I was waiting to go. After a few moments I asked if I was ready to leave. She told her coworker to check me in. He didn't understand what she was saying. He finally did. I would have appreciated some kind of discount for being given a substandard truck. The manager did not even offer anything. While I was standing waiting for her to look under the hood I had to smell her cigarette smoke. This was a very poor experience and I will not use this location again.

JUDITH P. 
Rating:
4.0

Provide a better place to wait.

Ronnie D. 
Rating:
5.0

Great service

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Madho R. 
Rating:
5.0

Great location and they always have the equipment I need. Dave and his team are very helpful and friendly. I have rented several times from these guys. It can be a tough business trying to handle all the customers coming in on the weekends, everyone with their own needs and everyone showing up at the same time, but these guys handle it well, are very patient and take the time with each customer to make sure they're happy. Scott always goes the “extra mile” to help the customers and make sure they get what they need. A real pleasure to do business with! Keep up the great job guys!!

ray M. 
Rating:
5.0

Nothing

Kim R. 
Rating:
5.0

Anthony was the best customer service rep I've ever experienced that U-Haul

MARQUITA B. 
Rating:
5.0

The drop of location given to me was not an official U-Haul center so I could not return my unused boxes for a refund nor do they recycle my flattened used boxes. They all went in the dumpster because I had no way to bring them back after dropping off the truck. Would have nice to know this in advance.

David G. 
Rating:
5.0

Customer did not leave a comment.

Naomi S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
3.0

truck was the cleanest one we have rented, smelled very nice and was super clean

jenny D. 
Rating:
5.0

We are very satisfied with the excellent and efficient service we received for our recent hitch installation. I don't remember her name but the person who installed it took the time to help us and to explain the changes she made. She deserves a raise. She has pride in her work and that makes all the difference.

Jose B. 
Rating:
5.0

Customer did not leave a comment.

Kathy J. 
Rating:
5.0

Customer did not leave a comment.

Felix G. 
Rating:
4.0

Clean the windshields on your trucks. A dirty windshield makes driving a big truck in traffic 100x worse, especially at night. Cleaning doesn't take long.

Michael M. 
Rating:
2.0

Ive used this location multiple times and never had a problem. This time was different. Picking up the trailer was fine, employees were very friendly and helpful, however the employee hooking up the trailer showed me that the trailer tongue was bent. Did not cause a problem however I feel this is an issue that should be addressed prior to renting the trailer to a customer. The biggest problem I had was returning the equipment. Employee had an attitude about how to return equipment. I pulled into the equipment return lane and waited about 10 minutes before finally having to signal to get his attention. Then he told me that return lanes are only for after hour returns, which has never been the case in the past. Your signage at the return lanes indicate that a representative will assist if you pull there and wait. Also on the signage, it gives directions for using an app if its after hours. this indicates to me and any other customer that this is the proper way to return equipment. The employee that assisted had a bad attitude and talked to me like I was inconveniencing him. This left a bad taste for this location and do not plan to rent from here again

James B. 
Rating:
3.0

Customer did not leave a comment.

Jonathan F. 
Rating:
3.0

I can't remember the lady's name that took care of us but she did her absolute best to try and get us the lowest price possible for our situation.

Amber J. 
Rating:
5.0

Customer did not leave a comment.

GRADY F. 
Rating:
4.0

Customer did not leave a comment.

Sue B. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Gabriel N. 
Rating:
3.0

The trailer in side was not clean and when I returned it the guy was very rude

Bryan M. 
Rating:
5.0

They are amazing

Mindy Y. 
Rating:
3.0

Trucks are very clean and well maintained

John W. 
Rating:
3.0

Customer did not leave a comment.

Kelvin K. 
Rating:
5.0

your service was very good, however your people charged us twice or failed to delete the second charge of $30.26 after assuring us they would. Please help us solving this differance.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

GRADY F. 
Rating:
5.0

Open on Sunday, came to my truck and checked me in. Didnt have to leave my truck

CARL W. 
Rating:
5.0

Customer did not leave a comment.

Angela W. 
Rating:
4.0

Overall good experience.

Marianna M. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Wrong location fee of $2600+ when the unit was booked for local use but had an emergency come up and needed to get home that fee is a bit excessive. Especially when U-haul charges one way rate and $.79 cpm it wasn't like I used the cargo van but instead a 10ft moving truck. Still excessive to charge almost 3x what you normally would for a one way. Other rental companies charge $250 for wrong location returns. Not to mention most people do not have credit cards that have a credit limit over $2000. I figured my account would have just been changed or converted to a one way and charged the appropriate rate with mileage $650-800 completely blindsided by the wrong location fee of $2632.**

Joel W. 
Rating:
5.0

Easy check back in process

Mendi C. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
4.0

Customer did not leave a comment.

Codie R. 
Rating:
5.0

Customer did not leave a comment.

Jerome F. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

KIMBRA L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

You need more 5x8 ramp trailers!! The service at this location is great.

SCOTT M. 
Rating:
5.0

Model Location. Very Professional Staff. I would make this location as my Go To Facility.

Ronald C. 
Rating:
5.0

Uhaul repsentatives at this location were excellent to work with. J Williams

Jerry W. 
Rating:
5.0

Everyone was very nice & professional; the pick up & drop off was very easy!

Janice B. 
Rating:
4.0

Customer did not leave a comment.

Maria R. 
Rating:
3.0

The location is great and the equipment is clean and well maintained. I utilize online rental & check-in and it's always super easy and quick. My only issue during my latest rental was missing rental equipment (appliance dolly & furniture pads). The equipment wasn't in the truck. The associate was super helpful and gathered it together for me. I was trying to pull up my receipt to figure out which dolly I needed and she just rushed off to get one and handed it off to me. It wasn't the right one but she was gone before I could say anything. I made it work, though.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Bert K. 
Rating:
4.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

Customer did not leave a comment.

PAMELA G.  |  Overall Experience 
Rating:
5.0

Great service!

Jenny C. 
Rating:
5.0

Fast friendly service

PAMELA G. 
Rating:
4.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

The first trailer we were given had been vandalized and we were given another one. They said this happens often.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
5.0

Customer did not leave a comment.

SHANNON A.  |  First Impressions 
Rating:
5.0

You guys are incredible, no improvement needed.

angel S. 
Rating:
4.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

DARLA M.  |  First Impressions 
Rating:
4.0

I had to pay a full months rent on two units even though I only used the units for a partial month. You are able to collect double rent if someone rents the units I rented, I believe you should reconsider and change your policy and allow partial month rent. The same thing happened with two units in a U-Haul facility in Knoxville, TN.

Robert S.  |  Overall Experience 
Rating:
5.0

These guys were great!! I had trouble with my online reservation and they were able to get it straight. They were VERY busy the day we picked up but they still took the time needed and were extremely professional and courteous. Now….the drop off-another story!!!!

John M. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Russell L. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Nancy D. 
Rating:
5.0

Staff is friendly and very helpful with all needs.

Cora K. 
Rating:
5.0

Young man whom I turned the rental into at the Hixson Pike location was very personable and helpful.

Lee L. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

More staffing

Darla M. 
Rating:
5.0

Customer did not leave a comment.

Mannon W. 
Rating:
5.0

Manager David and pro hitch installer Miranda were just AWESOME! David helped me out prior to Christmas to get a hitch for my daughter's car and Miranda installed it in record time on a Friday evening keeping us from having to return Saturday. There is very little you can improve on from that. We couldn't be more satisfied with this location and its personnel.

craig C. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Riadh A. 
Rating:
5.0

Customer did not leave a comment.

Ben T. 
Rating:
3.0

We reserved a 5x8 due to size of furniture that we were moving. However, upon arrival discovered that one was not available so we settled on a 4x8. The representative (David?) offered a pack of moving pads for our inconvenience (we accepted and returned with trailer). The office was discombobulated as we had some time delay in getting the trailer hooked up/checked. We have another trip to Chattanooga to move some pieces and will check other businesses to cover our needs.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

My experience was excellent.

tom H. 
Rating:
5.0

You all did a great job!!! Was very happy with the service you gave me!!! Will use you again!!!

Ronald R. 
Rating:
4.0

Customer did not leave a comment.

Yanior G. 
Rating:
5.0

I find it very frustrating that some of the equipment is not eligible for a oneway trip. Becuase of that i selected the car hauler and input that I was hauling a golf golf. It gave me options and I selected one. After paying for a gettin gthe trailer home the space was too wide for the cart. I tried to return the trailer but bc it was one way it was difficult, took over an hour and I still had to pay $60 dollars when i had the trailer for about an hour. The owner was fantastic to work with but the policies are not fair when I was given this as a chouce on line and they knew what I was hauling before I left the store.

Davidson H. 
Rating:
1.0

Attendant was rude and unhelpful

Hipolito R. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

JOAN C.  |  First Impressions 
Rating:
5.0

Starting with David Thomas assisting me in getting a storage unit to the 10' van. Then with Anthony Scott Ledford making the reservation for the 10' and storage unit. Miranda Harrison checking the storage units with me. Then doing all the paperwork for the 10' van and storage unit. They went beyond what I expected, they bent over backwards to take care of me and my needs, all the way to tape and gloves. They were the very best examples of U-Haul employees I have ever seen. If all employees were like these three the world would be a better place.

Kila H.  |  First Impressions 
Rating:
5.0

Customer service personnel were friendly, helpful and assisted in making our unloading process as easy as could be

Diana R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandy R.  |  Overall Experience 
Rating:
4.0

My code would not work so I couldn't get in after hrs.

Stephanie C.  |  First Impressions 
Rating:
5.0

I've been traveling across the country and the staff has always been very helpful and friendly. The vehicles are in good shape and have been reliable.

Zachery S.  |  First Impressions 
Rating:
5.0

Very quick and efficient staff

TRACY S.  |  First Impressions 
Rating:
1.0

I will be filling a lawsuit against your company

WALLACE F.  |  Overall Experience 
Rating:
5.0

All the staff was amazing!!!!!

Lisa Z.  |  First Impressions 
Rating:
3.0

Rented 3 units for 15 days, charged a full month’s rent Seems excessive to me

harold a.  |  Overall Experience 
Rating:
5.0

Everyone at the Hixson Pike location was so helpful, efficient, and nice. Really appreciate them!

JESSICA G.  |  First Impressions 
Rating:
4.0

Initial reservation was someone cancelled but they worked to make it right

LISA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Olivia G.  |  First Impressions 
Rating:
5.0

Employees very helpful and friendly

harold a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alvin F.  |  First Impressions 
Rating:
5.0

It has been a pleasure renting both trucks and storage space from UHaul since 1991.

LISA H.  |  First Impressions 
Rating:
3.0

Price increases became too frequent. Cost was not in line with value of service.

LINDA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernando M.  |  Overall Experience 
Rating:
5.0

Ive been a customer at uhaul forever and this facility and employees were the best ive ever experienced. Thank u, guys!

Laura D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James r.  |  First Impressions 
Rating:
2.0

I will not be recommending this location because of one of the employees and the huge roach infestation.

Laura S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LECIA B.  |  Overall Experience 
Rating:
4.0

They cancelled my reservation but no one knew who or why. They accommodated me and were very helpful in trying to resolve the issue

LISA S.  |  First Impressions 
Rating:
5.0

Very professional.

Stephen H.  |  Overall Experience 
Rating:
5.0

Mr Scott has very helpful from the start of setting everything up to me getting in I would to thank him very much

Tonya M.  |  Online Move In 
Rating:
5.0

There was a minor inconvenience but it was resolved.

Laura S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tiffany A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cassandra P.  |  Overall Experience 
Rating:
5.0

I am so sorry I truly still have your dolly I will bring it back

Kimberly G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tawana C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

iulia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Johnathan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen H.  |  First Impressions 
Rating:
1.0

Approximately a year ago, the employees at the time, verbally admitted to letting a prior employee who had fallen on hard times live in one of the storage units. The person living in storage burglarized multiple units (including mine) by climbing over the wall on the top floor. She stole every tool I owned, which took years to acquire. The employees denied any wrong doing when the police became involved.

Christopher R.  |  Overall Experience 
Rating:
5.0

Very good customer service.

John L.  |  First Impressions 
Rating:
3.0

N.a. by

REBECCA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore H.  |  First Impressions 
Rating:
5.0

This is my 3rd unit at this facility. Great team. Nothing will always be perfect with moving projects, but this team always finds a fair and speedy resolution which I sincerely appreciate. We will be back again!

Sandie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carson W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Y.  |  Overall Experience 
Rating:
5.0

This was our second time renting storage from U-Haul. The service was excellent both times. The indoor, climate controlled storage is wonderful. Thank you and the staff for their service.

Brittany M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra C.  |  First Impressions 
Rating:
5.0

Website is confusing and not accurate with storage sizes and availability. Your employees made it good but if I only had the Website I would not use your company.

Jane H.  |  First Impressions 
Rating:
5.0

They went above and beyond to accommodate me and the situation at hand. Would definitely recommend them

John L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica K.  |  First Impressions 
Rating:
4.0

Longer hours

Deosha K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary me C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fernando M.  |  First Impressions 
Rating:
2.0

I have rented several times lately from Uhaul and there is a common thread in every transaction. The staff complain openly about their jobs to customers. The training level of the staff is inconsistent. My most recent interaction in Chattanooga on Hixon Pike I met Anthony. I must say at this location he is the only one with sufficient knowledge to get you in and out but has absolutely no customer service skills. It appears that his dog died many years ago and he’s never gotten over it.

Travis S.  |  Overall Experience 
Rating:
5.0

Very Professional and helpful.

Walter B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRACE W.  |  Overall Experience 
Rating:
3.0

I was told by uhaul customer service that I could have the storage 1 month free with my one way van rental. Hixson pike office in Chattanooga told me that wasn't true. This was upsetting since everyone I've spoke to with regards of uhaul has given different & wrong info. He did finally give me the 1st month free. When I returned the van to Ringgold rd in Chattanooga that person agreed with me and said he gave me the wrong info. Some people need better training.

vicki E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
1.0

This storage unit was not available when I arrived with my furniture. I never moved in. Instead I had to go seek another place at the last minute. The management was inapt and not helpful.

Thomas M.  |  Overall Experience 
Rating:
5.0

Manager and staff where excellent

david s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty L.  |  Overall Experience 
Rating:
2.0

It was always hard to park and get into the storage part. There were trucks blocking and the outdoor storage containers were put in all the parking areas and on the sidewalk right up to the storage entrance. It was horrible...

Angela N.  |  Overall Experience 
Rating:
5.0

This location is extremely extremely busy! They always do the best they can. Please know they work hard here!!!

Sharon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david s.  |  First Impressions 
Rating:
5.0

Sam was great to work with!

David H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan C.  |  First Impressions 
Rating:
5.0

The customer service was excellent.

Omar M.  |  First Impressions 
Rating:
2.0

Under staffed or staff clueless. Anytime request made, it took way too long for staff to help with what was requested…keeping door open when loading/unloading so didn’t have to keep entering code; closing out accounts; billing issues…all seemed too hard for staff to do. Rat turds upon clean out when not in my stuff…so those little black boxes obviously just for show. Unit was secure except top open if someone wanted to access unit. Just an unfriendly place that was an unpleasant experience unless just doing something in unit itself. Will NOT recommend to even my enemy!

CAROL F.  |  Overall Experience 
Rating:
5.0

Staff is incredible and goes above and beyond to ensure clients are taken care of.

Amanda G.  |  Overall Experience 
Rating:
1.0

My experience was frustrating as I made a reservation a couple weeks prior to moving but then, on moving day, after driving 10.5 hours from D.C., when I called to confirm the reservation I was told there was no space available. I went to other U Haul locations around Chattanooga to try and find storage but all were full. I ended up going to this location to see if something could be worked out. Upon arrival, I spent 15 minutes waiting for someone to show up at the desk and when they did they had headphones on, spoke shortly to me, and gave an overall rude reception. I explained the situation and they repeated the same story I heard on the phone. I insisted that there must be some space because another U Haul location (Broad Street) had reported that this location (Hixon) was only at 90% capacity. The individual then had us walk through the entire first floor of the storage facility where there were, indeed, available storage units. I guess they had just been unwilling to get up and look themselves before. Despite the situation being "technically" resolved, I was very disappointed in the lack of customer care and professionalism that was demonstrated and unfortunately, my perception of U Haul has diminished after this experience.

Natalie B.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff. The grounds and inside storage facility are kept very clean. Even the public restroom was tidy and stocked!! The coded electronic doors give added security. I felt my belongings were safe. My experience with this Uhaul location was GREAT and I highly recommend for short or long term storage!

Raymond V.  |  Overall Experience 
Rating:
1.0

Rented a storage room, only a single door to get furniture through. Big crate blocking part of the door. Was told “you can’t move that crate, but we did. In their defense, it seemed they had very little help. Just not to the level of service and friendliness that I am used to with U-haul.

FRED G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Spencer H.  |  Overall Experience 
Rating:
5.0

Great staff... they should all get raises from that last rate increase

Paul G.  |  Overall Experience 
Rating:
1.0

When i rented my storage unit, i was pleased that it had 24hr access. 2 weeks after i rented the unit i showed up to a big sign on the door saying this facility is no longer 24hr access. I said wow i didnt get any kinda notice or warning. And also, with the shortage of trucks on the weekend, i couldnt get a reservation until 5:15pm and i had to move a little the same day and the rest the next day. All of this occured because of the facility closing at 7th. When asked why the facility changed hours, they're only response was because people dont know how to act. Didnt really understand that but i dont feel i should've had to suffer because of someone's urge to break the law.

Daris E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keesha M.  |  First Impressions 
Rating:
4.0

The staff were great; the only issue we had was that stuff was taken from our storage unit and we found out it was a problem and no longer 24 hours because of that. Not to big of a deal because the Chattanooga location is amazing and always helpful! The drop off for our truck was in Athens Ga and that was terrible. The curly headed girl behind the counter had no clue what was going on. She told us to park the truck under the green tent and give her the keys. I asked several time if that’s all that needed to be done she said yes. We dropped of the truck on Sunday at 4:45. A day early. I was called literally 5 times since Monday people asking where the truck was. I explained that we dropped it off Sunday and everything, my husband also had a conversation with someone as well. I will never use the U-Haul in Athens again. They have no clue what they are doing.

Kelli C.  |  Overall Experience 
Rating:
5.0

Every staff member was so good to us and in time became like family . U haul is the best place to go to when you move and need storage or rent a truck to move . We Thankyou & marry Christmas and the New Year coming up .

Robert R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LYNETTE R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LAWANNA T.  |  Overall Experience 
Rating:
1.0

I rented an 8x8x8 on the second floor for $84.95/mo. When I arrived I was informed there was no elevator, only stairs and I had heavy items. Nothing in the rental process indicated a lack of elevator service at the facility. The staff found a storage unit on the first floor that was 12 x 8 x 8 and I was quoted a price of $104.95/month. I agreed and when accessing the location, the ceiling was barely 6’ high, not the 8’ advertised. Ok, and when I checked out, I noticed a sign advertising that size locker at a rate of 124.95 and when she rang it up, it came up as 129.95/mo. When I asked the question about the difference in what she quoted, the sign, and the computer she yelled at me for asking the question and threatened to cancel my reservation. I explained that, as a customer, there were three conflicting amounts and all I did was ask a question. She then said, “that’s what the computer is printing out, I can’t do anything about that. Overall a very negative experience.

Gary R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELE P.  |  First Impressions 
Rating:
4.0

Always a very helpful team 👌

LAWANNA T.  |  First Impressions 
Rating:
1.0

Never got the storage unit. Very bad reservations no one knew what was going on Had me booked in two units and both very small to small

KEITH C.  |  Overall Experience 
Rating:
5.0

The guy that checked my truck back in and helped me with the storage unit was great

Robert T.  |  First Impressions 
Rating:
5.0

Staff came to my rescue after U haul over booked my original location and NO storage was avaliable ... we had to find another u haul location some 20 miles away that had storage available.. luckily Hixson Pike had one and we where able to get the trailer unloaded andvreturned

Paul G.  |  First Impressions 
Rating:
1.0

The staff was rude and I’m being charge for a unit that I haven’t utilize for several months!!!!

DaNairria F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalia O.  |  Overall Experience 
Rating:
1.0

Never had the unit to begin with they gave my reservation to someone else . I will never reserve a unit with u haul .

Joan F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAHARRA D.  |  Overall Experience 
Rating:
5.0

Great storage experience compared to our terrible Uhaul truck rental experience at another location.

Kayla P.  |  Overall Experience 
Rating:
5.0

I don't remember the young guy's name, but he was accommodating, friendly, and very informative about his job.

Laura T.  |  First Impressions 
Rating:
5.0

I had 2 units from March, 2020 to January 2021 when I moved out of the large unit I kept the smaller unit until mid August 2021. Every employee whom I met during this time was always very helpful & courteous. The facility was always orderly & free of bugs. I rented a truck to bring my furniture from SC to Tennessee & was pleased with the truck. I highly recommend U-Haul to anyone who needs their services.

Patsy F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherita Flowers F.  |  Overall Experience 
Rating:
5.0

This location is very accessible for me and I have used other storage facilities but they are never quite as "safe feeling " as this one. Thank You.

ANGELA M.  |  First Impressions 
Rating:
3.0

I don't feel that I should have had to pay a whole month on 7/30 when we moved our stuff out on 7/30

Danielle C.  |  Overall Experience 
Rating:
5.0

Staff very helpful !

GLORIVETTE G.  |  Overall Experience 
Rating:
3.0

No communication, in they charge me money, because I called to tell them I needed extension and time and date

BONNIE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Vicki F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura G.  |  First Impressions 
Rating:
5.0

Key card would often not work but other than that, great experience with facility and team

Reggie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rasheka S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLORIVETTE G.  |  First Impressions 
Rating:
5.0

We were having a VERY BAD DAY The staff at Hixson completely turned it around for us. We are endlessly thankful for their patience and kindness. We felt like part of a family from the moment we walked in. The location at Hixson will permanently be our first choice for all future storage and moving needs

JOHN H.  |  First Impressions 
Rating:
5.0

The young lady that helped me is always very professional and courteous. That goes a long way. Thank You for good employees.

Theresa Y.  |  First Impressions 
Rating:
5.0

Couldnt have asked for better! Lametri and crew were extremely helpful!!!

Deborah R.  |  Overall Experience 
Rating:
5.0

The lady at the checkin desk was more than fantastic. Very helpful and I would recommend her to anyone. Barry

Barry R.  |  Overall Experience 
Rating:
5.0

Staff very knowledge and helpful. A great place if you need storage.

Patricia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUNIOR LEAGUE O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myron E.  |  First Impressions 
Rating:
5.0

We have been renting moving trucks from your facility since 1991. This is our first go round with actual storage, but we expect the experience to be superb.

LISA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fred G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter P.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Darrell B.  |  Overall Experience 
Rating:
5.0

The staff was very well trained, well informed and helpful. They helped me disconnect a car transporter from the truck in the rain..

John or Debra R.  |  First Impressions 
Rating:
5.0

Great staff, always helpful and friendly

120 Douglas streets S.  |  Overall Experience 
Rating:
2.0

Unfriendly, not helpful, SMALL storage area. Dirty storage. I complained about this and was told they were goin to resolve the issue and call me within 72 hrs. That did not happen. I feel uhaul owes me 144.94. The unit I reserved was not 12x10x12 I was told to go somewhere else. So I did. I used uhaul mainly because they offered me one month free.

marcia k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARTHER C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZA NIYAH H.  |  First Impressions 
Rating:
5.0

Must find a way to answer the phone!!

LISA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jan L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peggy G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

chandler d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julie m.  |  First Impressions 
Rating:
5.0

This is my first experience using U-Haul truck and storage rental and I have been very pleased with everyone with whom I have spoken. When we arrived at the storage unit the reservation that I had made in advance was not on their computer even tho I had printed the paper showing the reservation number and date. Thankfully, there were storage units available but if there were none available that would have been a huge problem because I had a Bellhops crew there to unload the truck and put everything in storage.

Patsy F.  |  First Impressions 
Rating:
4.0

Our only complaint was the price kept going up and w had to find a less expensive storage place.

DAVIS S.  |  Overall Experience 
Rating:
5.0

The staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidy

heather n.  |  First Impressions 
Rating:
5.0

I was tired and feeling frustrated when i realized i would need to have extra storage. I was waited on by Courtney. She was calm, professional and friendly. Would recommend UHaul because of Courtney

Alice P.  |  First Impressions 
Rating:
4.0

Staff was very helpful

DEBORAH W.  |  Overall Experience 
Rating:
1.0

Paid for 24 hrs access I never had because the system doesn’t work . Had to pay for storage that I should have gotten for free with my one way rental. And the inefficiency of the manager to solve it

Luis V.  |  Overall Experience 
Rating:
5.0

Convenient, affordable and very clean

victor m.  |  Overall Experience 
Rating:
5.0

The manager and employees was awesome they were very nice and helpful. The manager got my truck with the trailer unstuck for me I was so thankful and I will be back to do business.

Tonya M.  |  First Impressions 
Rating:
5.0

I had this unit for over 15 years and only closed it because of the $20 a month rent increase...honestly I could have done without it much earlier.

CHARLES R.  |  Overall Experience 
Rating:
5.0

Everyone at U-Haul was extremely helpful and took great care of us.

Kristen V.  |  Overall Experience 
Rating:
4.0

Was good. No complaints... ok, maybe more and better parking availability

Robert P.  |  Overall Experience 
Rating:
5.0

Everyone was super nice, very efficient, personable, and knowledgeable. I feel really comfortable knowing my items in storage are safe!

terran r.  |  First Impressions 
Rating:
4.0

I liked the use of text to confirm reservations. I didn’t like that the Uhaul franchise in Davie canceled our reservation because we didn’t go there at the exact time and didn’t give us all the orig

victor m.  |  First Impressions 
Rating:
5.0

I like place I use it anytime I need a truck or storage

Herb h.  |  Overall Experience 
Rating:
5.0

Courtney & her team go above & beyond. I have used their services probably 8-10 times in last year and have always had the greatest experience. I've since relocated but they made a difficult process

Sharon H.  |  First Impressions 
Rating:
4.0

Staff was very helpful.

Brent B.  |  First Impressions 
Rating:
5.0

Courtney was so helpful. We will definitely use you again. Our World of Hope missions organization is happy and will definitely tell others about you.

Margaret G.  |  First Impressions 
Rating:
3.0

It was rushed when we arrived as they were closing in 50 minutes after our arrival. Once it was all done it seemed fine.

michele s.  |  First Impressions 
Rating:
5.0

All the staff were extremely friendly and helpful. will use this location for all my moving and short term storage needs. THANK YOU

GREG A.  |  First Impressions 
Rating:
5.0

The staff went over and above to meet, and exceed my families needs. I will always use U-Haul because they care.

James Timothy D.  |  Overall Experience 
Rating:
4.0

The prices are way to high. All places I checked were lower and uhaul you have to walk up the stairs to store your things or take a first flower unit and constantly bump your head on rafters and door.

Rick G.  |  Overall Experience 
Rating:
5.0

Staff very helpful !!!

Phil C.  |  Overall Experience 
Rating:
5.0

Very helpful!

Mark L.  |  Overall Experience 
Rating:
3.0

Was surprised to have paid for entire January and moved out the 24th with no reimbursement. Staff acted like they didn’t care. That it was just “too bad”.

susan b.  |  Overall Experience 
Rating:
5.0

The people and service where great the storage unit was smaller then I reserved though

Rick G.  |  First Impressions 
Rating:
4.0

Good service, sometimes overwhelmed with customers.

terry t.  |  Overall Experience 
Rating:
5.0

The staff was great!!

Lori P.  |  Reservation 
Rating:
5.0

I had a wonderful experience with renting a van from the Broad Street U-Haul in Chattanooga, TN and returning the van to the N. Causeway U-Haul in Metairie, LA.

MILDRED R.  |  Overall Experience 
Rating:
5.0

Travis Martin was extremely helpful and pleasant. Five stars!

Linden M.  |  Overall Experience 
Rating:
1.0

Didn’t get the storage space, facility for storing my boat was unacceptable. No service, person didn’t know how to check in a new customer for boat storage. Manager not available, terrible service

Donald B.  |  Reservation 
Rating:
5.0

Reggie has a great attitude and was very helpful.

David M.  |  Reservation 
Rating:
4.0

Very convenient and I feel my belongings are very safe and secure

susan b.  |  Overall Experience 
Rating:
5.0

!

Gary O.  |  Overall Experience 
Rating:
5.0

This facility went out of their way to assist me with a U-Box container I had shipped from CA . They made sure it was accessible to me when I needed it. Mike was very pleasant and accommodating.

Pam B.  |  Overall Experience 
No reviews have been submitted for this location.

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