Customer Reviews for U-Haul Moving & Storage at Gray Hwy

4,858 reviews

770 Gray Hwy   Macon, GA 31211
(N Of I-16)

(478) 743-6756

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(478) 743-6756

770 Gray Hwy
Macon, GA 31211
(N Of I-16)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Always great service !

Henry Avery 
Rating:
5.0

Customer did not leave a comment.

Orlando Pena 
Rating:
5.0

Customer did not leave a comment.

belinda stripling 
Rating:
5.0

Customer did not leave a comment.

Carey Brown 
Rating:
5.0

Customer did not leave a comment.

anthony aguon 
Rating:
5.0

Beats me!

Randy Doolittle 
Rating:
5.0

Customer did not leave a comment.

Dana Thomas 
Rating:
5.0

Customer did not leave a comment.

LaTrenda Archie 
Rating:
4.0

Giving a more accurate description of the fuel line would help future customers. Other than that, the overall experience was friendly, professional, and top notch.

Angela Rainey 
Rating:
3.0

U-Haul was very raggedy, as I was driving it was skipping and almost felt like it was losing power, the a/c also didn’t work

Whitney Patterson 
Rating:
5.0

Customer did not leave a comment.

SELMA OGLTREE 
Rating:
5.0

Customer did not leave a comment.

Bradford moore 
Rating:
5.0

Customer did not leave a comment.

adrea walker 
Rating:
5.0

At this location they are very professional, nice and speedy. They get you in and out.

Quentin Hodges 
Rating:
5.0

Great customer service the Manager and staff was very helpful and professional.

Gratin McMillan 
Rating:
5.0

Customer did not leave a comment.

Cheryl Hayes 
Rating:
1.0

They were a not friendly and they seemed like it inconvenienced them to do their job

Tosha Barry 
Rating:
5.0

The truck I had was roach infested My geez whizz I am still finding these lil boogers I recall on my inspection inside box I saw a couple Then while driving saw a few in route once we unload Many on box I had to fumagate

Danny Allen 
Rating:
3.0

Ensure location has all equipment the customer requests online. If not, it should be noted that location does not carry certain equipment at the time of reservation.

brandon young 
Rating:
5.0

Everything was great

Doreen Harrington 
Rating:
5.0

Customer did not leave a comment.

Colin Clyde 
Rating:
5.0

I Was Not Able To Return My Vehicle Here Since It Had To Be Towed But This Is Where The Replacement Came From The Rep Was Very Friendly & Nice Overall Would Recommend This Location ..

Drusilla Dabney 
Rating:
5.0

The ease of ordering, pick-up and drop off were outstanding. The trailer and accessories were as expected. No downside to the process or use of the auto trailer. We would highly recommend the pick up and drop off locations personnel as being knowledgeable and courteous.

Bob Woerner 
Rating:
5.0

There was a mix up with the first appointment but they reassigned a new appointment and it went very fine!

Sherwood Carter 
Rating:
5.0

Great customer service, friendly associates

jerome collins 
Rating:
5.0

The online piece and the face to face experience were seamless. Love women business owners!

Louise Burruss 
Rating:
5.0

Customer did not leave a comment.

Sonya Armstrong 
Rating:
5.0

Everything was effortless. Great experience.

Hope Styons 
Rating:
5.0

Best Uhaul location in America

Christopher Mccauley 
Rating:
3.0

Customer did not leave a comment.

Marilyn Baez 
Rating:
5.0

Customer did not leave a comment.

Bob Meyett 
Rating:
3.0

Customer did not leave a comment.

timothy Smith 
Rating:
4.0

Customer did not leave a comment.

Matt Stewart 
Rating:
5.0

I frequent this location and the customer service is always outstanding.

CATRINA WIMBERLY 
Rating:
5.0

Always professional and very nice good customer service representative

Bridgette Lloyd 
Rating:
3.0

One of the employees was not trained and the one stayed on the phone

Deborah Durden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Owens 
Rating:
5.0

Customer did not leave a comment.

John Cleaver 
Rating:
5.0

Customer did not leave a comment.

Clara Howard 
Rating:
4.0

Customer did not leave a comment.

Eric Curry 
Rating:
3.0

Customer did not leave a comment.

arturo pinera 
Rating:
5.0

Customer did not leave a comment.

Chris Denson 
Rating:
4.0

Easy to drop off

Whitney Misch 
Rating:
5.0

Great customer service! Awesome job!

Michael Bradshaw 
Rating:
5.0

The manager was very helpful and went the extra mile to help me.

Edward Lauterbach 
Rating:
4.0

Be sure trailor hitch is functioning properly before attaching to vehicle. Original trailor hitch wouldn't lock down onto ball, But facility was quick to replace with another trailor. Thankyou!

James Sayler 
Rating:
5.0

Customer did not leave a comment.

aubrey Frye 
Rating:
5.0

Excellent staff!

Joe Moran 
Rating:
5.0

The service was great. U-Haul was recommended by an associate.

jerome collins 
Rating:
5.0

Everything was great and this is the location I always use.

latasha walker-hall 
Rating:
5.0

Customer did not leave a comment.

STEVEN VISSER 
Rating:
5.0

Very nice customer service representative with a positive attitude unique experience.

Bridgette Lloyd 
Rating:
4.0

Customer did not leave a comment.

deborah Snead  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Josh Pettigrew 
Rating:
5.0

Customer did not leave a comment.

Carter Varga 
Rating:
4.0

Customer did not leave a comment.

Johnitia Goolsby 
Rating:
5.0

Service was superb and the young lady was an excellent example of customer service and professionalism.

Henry Ficklin 
Rating:
3.0

Better customer service and unblocking at night where they inform you to dropping off equipment (they blocked it with uhaul trucks so it makes it difficult to return equipment after hours).

TORRIE FRANKLI 
Rating:
3.0

Customer did not leave a comment.

Leslie Watson 
Rating:
5.0

Customer did not leave a comment.

John Fleming 
Rating:
1.0

Customer did not leave a comment.

Jency Spaudling 
Rating:
5.0

Super friendly and professional.

Jose Valarcal 
Rating:
5.0

Everything was great, the team members who helped me out did an awesome job and were very informative! Nicest employees I’ve ever worked with at Uhaul

Jeffery Hale 
Rating:
5.0

Customer did not leave a comment.

Connie Langston 
Rating:
5.0

Customer did not leave a comment.

Venetrice Austin 
Rating:
5.0

Since everything was well organized l can't think of anything, but the employees are in a position to come up with more ideas as time goes by.

pete miller 
Rating:
3.0

The gentleman at the front desk was ok. But a man came out as we unhooked and said we needed to drop at a different location and that I would be charged fee for relocating. The first guy said no that it was checked in just fine as I was calling the lady I originally rented from

susan wilson 
Rating:
5.0

Customer did not leave a comment.

Alexander Leong 
Rating:
5.0

Thank you for your patience when our off loading into your storage units took longer than anticipated!!

Tyna Schneider  |  First Impressions 
Rating:
1.0

The man was very disrespectful. He stated “I don’t like to repeat things twice” that is very unprofessional.

Jamiesha Hinds 
Rating:
5.0

Love this location because they are kind, considerate and efficient and I will always use this location when I need uhaul

JAMES BROWN 
Rating:
5.0

Awesome staff and well maintained vehicles

EGLESPER RUCKER 
Rating:
5.0

Customer did not leave a comment.

Marciarea Turney Daramanu 
Rating:
2.0

Customer did not leave a comment.

Shelby Davis 
Rating:
5.0

The manager is amazing. She i s incredibly helpful and very "up". I love this place.

DONALD BETHUNE 
Rating:
5.0

Had a good experience with those guys.

Micheal Alford 
Rating:
5.0

Very professional customer service with a positive attitude motivated place to go

Bridgette Lloyd 
Rating:
5.0

Customer did not leave a comment.

Lashay Butler 
Rating:
5.0

Staff was very helpful and efficient.

James Tonkin 
Rating:
3.0

Customer did not leave a comment.

Kelvin Green 
Rating:
3.0

The U-Haul truck I had was very raggedy.It was air in the brake line lots of air .Power steering fluid were leaking out of it The engine really needed maintenance.This were my first time experiencing renting a U-Haul that I didn’t feel safe in !!Very horrible experience

Tervonda Daniel 
Rating:
4.0

Excellent location for us because we live so close. However its location is very small and on a busy road - access can be challenging. Vehicles go fast so make reservations asap. Owner was very helpful, friendly and happy that we returned the vehicle with fuel as requested.

Clifton Bowers 
Rating:
1.0

Customer did not leave a comment.

Anthony Samuels 
Rating:
5.0

Customer did not leave a comment.

Amber Henderson 
Rating:
5.0

Customer did not leave a comment.

Damien Parrott 
Rating:
5.0

Nothing, AJ was very friendly and helpful, service was very quick: the truck was clean and ready to go right on our pick-up time.

Dawn Carpenter 
Rating:
3.0

The truck was on empty but it states another thing the paperwork.

SHUNYA GLENN 
Rating:
3.0

Customer did not leave a comment.

KIANA Elmes OBannon 
Rating:
1.0

The vehicle was not working properly it shook while driving it and had a terrible tremble when coming to a stop

Tomekio Purnell 
Rating:
3.0

Customer did not leave a comment.

Jorel Ortega 
Rating:
1.0

Customer did not leave a comment.

Pishon Williamson 
Rating:
4.0

The app check in was not great. It was glitchy and gave me problems. Once I got going though it was fine. The truck was clean and the staff was nice.

Cameron Adams 
Rating:
3.0

Customer did not leave a comment.

Keisha Ferrell 
Rating:
5.0

Customer did not leave a comment.

Kristi Porter 
Rating:
5.0

Customer did not leave a comment.

Ernest Smith 
Rating:
5.0

Customer did not leave a comment.

Christopher Mccauley 
Rating:
5.0

Customer did not leave a comment.

joe Moran 
Rating:
5.0

Customer did not leave a comment.

Kenneth Pryor 
Rating:
5.0

Very helpful!

TERRY GODFREY 
Rating:
5.0

Customer did not leave a comment.

Bridgette Lloyd 
Rating:
5.0

The young man who checked me in was very mannerable and helpful. I think his name was Devante. If I lived in the area I would definitely go back because of him. He had great customer service!

Debreca Harris 
Rating:
5.0

I’ve rented from prob over 100 U-Haul dealers across the country and this location ranks at the top of the list! They always seem to have a solution to my problem

Christopher Mccauley 
Rating:
5.0

Great customer service at this location.

Brandon Smallwood 
Rating:
5.0

Ms. Singleton and her staff were extremely helpful and highly professional. An overall good experience.

Charles Kennedy  |  Overall Experience 
Rating:
1.0

Homeless individuals had access anytime ! No management or employees ever available during business hours . Horrible experience should be shut Down for safety reasons

RAVEN CAMPBELL  |  Overall Experience 
Rating:
2.0

Smelled like very strong Pee, like homeless people live there. Owner seemed indifferent, if it wasn’t for the free storage would not have chosen this location.

Kyressya Swanigan  |  First Impressions 
Rating:
1.0

My name is wrong I told them one name and they have a different name on here... I said Moss how did y'all get Carter???

Deborah Moss  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHEALA WALKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Boone  |  Overall Experience 
Rating:
4.0

Thanks

Joyce Cathey  |  Overall Experience 
Rating:
3.0

UNABLE has always been my go to truck rental company. However, my first hand observation of your staff being rude to the customer in front of me which then transferred to me. No customer service or people person skills at all. If he treats every single one of UHaul's customers in this fashion and he continues to remain employed?? I certainly will think twice before coming back there.

Cynthia Patterson  |  Overall Experience 
Rating:
5.0

We've had this storage for a few yrs now and it fit our needs. The only thing i would say is they need to get a dumpster to keep it cleaner around there. The storage fees are high enough to cover the cost.

Katherine williams  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CHANITI SAWYER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erika poole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonja Gantt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erika poole  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

julia Youngblood  |  First Impressions 
Rating:
1.0

My furniture was completely destroyed, and the manager, who called himself the owner, was extremely rude to me.

LAKEITRICE JENKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY GLENN  |  Overall Experience 
Rating:
1.0

Even though I had the card key both times I arrived I had to have staff unlock the doors. So what’s the point of the card? The facility was poorly lit, not climate controlled, extremely hot that made moving harder than it should be And it was full of roaches which got into boxes that I brought home with me then had to fumigate my house. DISGUSTING This is not a facility I would use again or recommend.

marsha frazier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENT SOLE  |  First Impressions 
Rating:
5.0

Nice people and very helpful

LEVAR WASHINGTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aaron bennet  |  First Impressions 
Rating:
2.0

The facility was not climate controlled so it was unbearabley hot and made the moving experience miserable and the storage facility itself was full of roaches. This means where ever I move to I will have to have the added expense of fumigation if I don’t want to bring your roaches to my new home.

marsha frazier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis ann Thomas  |  First Impressions 
Rating:
5.0

Good people and very helpful

roy taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IAN EMERTON  |  First Impressions 
Rating:
2.0

My mom and I rented a truck from yal and a storage unit yesterday. We'll when my wife and I arrive today to unload the truck into our unti, we happened to notice someone else has rented it after us so the staff gave us another unit but it won't hold all our things cuz there is a pole in the middle of it attached from floor to ceiling so now we have to get rid of half our things cuz of it. My mom is very upset right now.

Michael Swinford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marry Boone  |  Overall Experience 
Rating:
1.0

I did not use the storage so therefore I can't answer these questions

KIMBERLY SMITH  |  Overall Experience 
Rating:
4.0

Only one thing. My rental had a lot of ants in the door. Satisfied with storage unit.

Anthony Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN TAYLOR  |  Overall Experience 
Rating:
5.0

great customer service and great. facility.

pamela jones  |  Overall Experience 
Rating:
4.0

Need later hours in the evenings to access units due to people work until 6:00 pm and can’t access units after 7:00 pm. Facility also never had the sliding doors open/unlocked a majority of my visits and made it difficult to get items in and out of storage. Thought it was unfair with prices being hiked during this high rise in inflation and individuals struggling to make ends meet.

James Lary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chiquita bowen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julie lazaro  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

OSCAR GONZALEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pandora Mikle  |  First Impressions 
Rating:
5.0

My experience was amazing and I will continue rent with you all I had no problems at all

chiquita bowen  |  First Impressions 
Rating:
2.0

Storage unit is not what it said to be.. no way to actually get furniture in upper unit. Moved out within 2 weeks.

khadirah hands  |  Overall Experience 
Rating:
4.0

I lost EVERY PIECE OF MY KIDS HIGH SCHOOL YEARBOOKS, DIPLOMAS, PICS, ...I LOST THE STORAGE BECAUSE I GOT SICK AND LOST MY JOB... MY HEART WILLFOREVER BE BROKEN.😓😩😫😥😢😭

Yulonda Key  |  Overall Experience 
Rating:
2.0

Not climate controlled as every time we went in it was very hot and humid, we did see cockroaches upon three occasions. I could see the sidewalk outside from inside our storage unit. Two of three doors to storage unit building were inoperable, we needed to go to the office building to ask for the automatic doors to be opened more than once. Staff is not friendly, they need better attitudes and more staff.

Anavey Ray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rikki sharp  |  Overall Experience 
Rating:
2.0

The price went up on a regular and got quite expensive.

Yolanda Latimore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laterria Taylor  |  First Impressions 
Rating:
5.0

The assistant manager was very very very great very professional and very helpful

dexter cornelius  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jonathan BOWLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Johnson  |  First Impressions 
Rating:
2.0

I made my reservations and it stated that I didn’t have to pay for the storage. When I get there to put my things in storage, I was told that I needed $74 more money. I had to find somewhere to put my furniture. Then I had to borrow the money to get the storage. I have been charged for the gas to put back in the truck. It was a big mess going back and forth. Worst experience ever!!!!

VALERIE DINNERSON  |  First Impressions 
Rating:
5.0

Thanks to Lakeza Singleton, this is a very well run operation.

Mark Woodcock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gena Nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audrey Bentley  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly, ready to help in any way that was possible.

veronica campbell  |  Overall Experience 
Rating:
3.0

The storage unit looks small. The height of the storage just doesn’t seem to be what I was quoted for

Armani Johnson-Seard  |  First Impressions 
Rating:
5.0

Great love

natasha olivera  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sonya donaldson  |  Overall Experience 
Rating:
5.0

The staff were very nice and accommodating.

Sacksith Lounnarath  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

leslie boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN WRAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leslie boyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike vinson  |  Overall Experience 
Rating:
5.0

From the very moment I came in the facility Ms Singleton was the person that had to wait on me and I have been very well please with my customer relations with her and her staff. They are helpful and try to answer my questions when I have them. My over all experience is well pleased. It's good doing business with Ms Singleton and her staff.

lawana brown  |  First Impressions 
Rating:
5.0

Loved it overall. Nice people. Storage was nice.

EDITH BRADLEY  |  Overall Experience 
Rating:
2.0

I informed this establishment I was moving in May but they continued to bill me. This us the worst business proprietor I have ever utilized.

Sherry Phillips-Crumedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rasheedah Hannible  |  Overall Experience 
Rating:
5.0

Great staff.

Miriam Ibraham  |  Overall Experience 
Rating:
5.0

Loved having my items secure and easily accessible. If I ever need storage again, UHAUL will be the first I check into!

Amy Lund  |  Overall Experience 
Rating:
5.0

Thank you for your excellent service. We didn’t expect to be here three years, but we appreciate the service.

vivia fowler  |  Overall Experience 
Rating:
4.0

Thank you...

stephanie blackwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Lund  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Milton Mathis  |  First Impressions 
Rating:
5.0

Very clean. Staff was remarkable.

Gloria Brooks  |  Overall Experience 
Rating:
5.0

Dependable storage units.

BRANDON SMALLWOOD  |  Overall Experience 
Rating:
1.0

This was the worst uhaul experience I've ever had. The mobile pick up was a joke. The reservation promise was not met. My account is being card twice.

chiquita milner  |  First Impressions 
Rating:
5.0

Denashia and the lady with the foreign accent was very nice, helpful, fast service, smiling faces. I will always choose this one on Gray Highway Macon, Ga. Also, the manager Ms. Singleton is always ni

Melody Burnett  |  Overall Experience 
Rating:
5.0

Highly recommended. Very helpful.

Darcell Forrest  |  First Impressions 
Rating:
1.0

I reserved a unit for all of 3 days and didn’t end up moving anything in. The owner did not offer a refund, and when asked why there was no prorated refund, she never gave me an answer. Poor service.

porchia bradford  |  Overall Experience 
Rating:
1.0

We ordered a dolly and when we got to the Uhaul location it wasn’t in the truck . The store manger was very rude and rushed us to drop off items in the unit even though our rental wasn’t due at that t

Jasmin Cantella  |  First Impressions 
Rating:
5.0

They worked with me and I'm grateful, Great team work and friendly.

keith collins  |  First Impressions 
Rating:
5.0

Excellent service.

Kimberly Irwin  |  Overall Experience 
Rating:
5.0

The experience I had with UHaul was very pleasant and professional, I would recommend U Haul to a friend or business, thank you for your Courteousy C Reed.

cynthia reed  |  First Impressions 
Rating:
5.0

The staff was always friendly and helpful to me every time that I went there overall I did not have any problems thanks alot

cHIqUITA BOWEN  |  Overall Experience 
Rating:
5.0

The person who helped us through the entire experience was wonderful. He was knowledgeable and extremely helpful. He needs to be cloned!!!!

Marie Neel  |  First Impressions 
Rating:
3.0

The storage part was great. The store part always had long lines, not the cleanest or neatest.

Charles Feltman  |  Overall Experience 
Rating:
1.0

I was told that my 1st month of storage was free, but I paid $40 to a worker, for the storage, then $64.95 the following month.

nathaniel vivian  |  Overall Experience 
Rating:
5.0

I was pleased with the quality of customer services I received. The staff was great.

vicki jackson  |  Overall Experience 
Rating:
5.0

Staff here were amazing! Not the experience I've had with all uHaul locations. They were friendly and helpful and had everything all hooked up and ready to go when I arrived. Definitely recommend

Alexis Gavora  |  Overall Experience 
Rating:
1.0

The general manager was very rude and disrespectful with a bad attitude when I asked her an question. My storage also had an lock on it that said non payment but I paid they just waited to take it out

tisha lee  |  Overall Experience 
Rating:
5.0

The store manager Lakeza Singleton helped out immensly to support my moving needs. Highly recommended.

chuck niedermayer  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top