Customer Reviews for U-Haul Moving & Storage at Garey Ave

6,925 reviews

2190 N Garey Av   Pomona, CA 91767
(Below Arrow Hwy, N of I-10)

(909) 596-6591

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(909) 596-6591

2190 N Garey Av
Pomona, CA 91767
(Below Arrow Hwy, N of I-10)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Helpful staff and friendly 5 stars!

Octavio A. 
Rating:
5.0

No need for improvement that I see. My visit as usual was prompt, friendly and professional. Great location.

William N. 
Rating:
5.0

me encanta este servicio estoy muy contento para mi no hay nada que mejorar todos muy amables y lo más lindo que te pueden atender en español yo lo recomiendo una y mil veces

Abner E. 
Rating:
5.0

The entire team was awesome!

Noel O. 
Rating:
5.0

Great manager, great return help from Tracy

James T. 
Rating:
5.0

Great service

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

Todd N. 
Rating:
5.0

They were professional, quick and took care of business.

Joseph Fellin J. 
Rating:
5.0

Customer did not leave a comment.

De Angela S. 
Rating:
5.0

Always an easy, quick in and out experience. All the staff are professional and very helpful.

William N. 
Rating:
5.0

Not a thing

Rick M. 
Rating:
5.0

Great Customer Service

Ruben T. 
Rating:
5.0

Customer did not leave a comment.

Apolinar C. 
Rating:
5.0

Great group there at the store

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Neema E. 
Rating:
5.0

great job fast service

John W. 
Rating:
5.0

Same as before, great people to deal with. Much better than most. Good price that really helped me with this high inflation garbage. But again, the people were great to work with. This is a good store and I have places I can use closer to my home, but these employees are professional, and I will go there when I need a trailer or truck. I will also recommend others to use this store when needed.

Robert T. 
Rating:
5.0

Great people to deal with. Mush Better than most. Good price that really helped me with this high inflation. But again, the people were great to work with.

Robert T. 
Rating:
5.0

You guys are top notch!

Roy D. 
Rating:
5.0

THE MANAGER AND ALL HIS EMPLOYEES ARE EXCELLENT WORKERS I THANK THEM ALL 🙏

steven B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
4.0

The area isn't the safest so I took a picture of unlocked back area that I stored the rented appliance dolly. Didn't want it stolen and charged for it. I also took picture of mileage and gas meyer/gauge

DIANNE P. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Aamir R. 
Rating:
5.0

Easy pick up and easy drop of in the city of Pomona. Well worth my money to rent a trailer and hook it up to my Tahoe then go rent a pickup truck from a local hardware store.

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

Victoria D. 
Rating:
5.0

Driver was helpful, courteous, and knowledgeable about the company's procedures. Driver also was customer friendly and a relief during a hectic time of moving a 5 bedroom home into storage boxes. We will request Cherii Shea the next time we move.

Gilbert H. 
Rating:
5.0

Excellent customer service. The check in and check out were efficient and the gentleman were professional and polite.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

Adrian D. 
Rating:
5.0

David was a very attentive, professional and thorough would recommend this place anytime and especially David. He is a saint.

LINDA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth V. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

It couldn't have been a smoother experience! I rented a 5x9 trailer with a ramp, felt like I wasn't towing anything at all. Overall very happy and will be renting them again!

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

What I saw was staff was very cordial to other customers while helping me. Got done with me and moved to the next customer.

William N. 
Rating:
5.0

Customer did not leave a comment.

Dominique L.  |  First Impressions 
Rating:
5.0

Excellent service by Corie!

VALENTIN E. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
5.0

every thing was good , the staff was realy great and friendly ,

mohamed E. 
Rating:
5.0

Customer did not leave a comment.

Crystal A. 
Rating:
5.0

Everyone was very knowledgeable, friendly, and helpful.

Lillian K. 
Rating:
5.0

Customer did not leave a comment.

RENE M. 
Rating:
5.0

Customer did not leave a comment.

Samuel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Gordon M. 
Rating:
3.0

Customer did not leave a comment.

FELIX R. 
Rating:
5.0

Very helpful and courteous

VICTORIA R. 
Rating:
5.0

Good service and support---

christina R. 
Rating:
4.0

The customer service was exceptional!

Darrell L. 
Rating:
5.0

When I arrived to this Pomona location, I was greeted by David who was able to provide me all the information I needed prior to my move and help me make a reservation for my U-Haul. On my pick up day, she assisted me and got me on my way very quickly and the return process was just as pleasant. Highly recommend this location.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Catherine T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

floyd J. 
Rating:
4.0

Customer did not leave a comment.

LUDD T. 
Rating:
5.0

Customer did not leave a comment.

gregg S. 
Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
5.0

Customer did not leave a comment.

Susie R. 
Rating:
5.0

Customer did not leave a comment.

Ali Y. 
Rating:
5.0

David Sahagun, General Manager is absolutely the most kind and helpful person ever! He goes above and beyond to accommodate his customers and just makes the grueling experience of moving much easier!! 10 Stars to the best U-Haul General Manager ever!!

Tracy M. 
Rating:
5.0

Very friendly and polite

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
4.0

Very good and efficient service!

Tony R. 
Rating:
5.0

Customer did not leave a comment.

Sergio A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerald M. 
Rating:
5.0

David and his staff is the best here

gavin S. 
Rating:
4.0

Customer did not leave a comment.

Joel A. 
Rating:
5.0

Customer did not leave a comment.

Gerardo A. 
Rating:
1.0

The person that helped me that morning was disrespectful and was taking to much time talking to the his first client about family matters. I asked him how long it was going to take a he replied with a smart remark.

Isabel Y. 
Rating:
5.0

My overall experience was exceptional

Arthur G. 
Rating:
5.0

Employees are friendly, knowledgeable, and helpful.

javier L. 
Rating:
5.0

The gentlemen at the counter offered excellent customer service.

Joey H. 
Rating:
5.0

Customer did not leave a comment.

Anita R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JULIO S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  Overall Experience 
Rating:
5.0

It was a little inconvenient to have to put gas in the vehicle right after picking it up. Also the truck seems to choke some when shifting from 1 to 2nd especially when trying to merge on the freeway. A little scary.

Linda L. 
Rating:
5.0

Continue to have a smile and friendless.

Terena T. 
Rating:
5.0

Customer did not leave a comment.

alfredo H. 
Rating:
1.0

Clean the Trucks!! I rented a picknup that was Filthy and smelled like Cigarettes only 7sed it for 3 Hour's and the Manager charged me 25.00 for Cleaning smh

KENNETH H. 
Rating:
5.0

Staff here are incredibly helpful!!!!!

YVONNE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELINA C. 
Rating:
5.0

Have at least one person in the front to help customer, that way we do not have to wait too long to be helped

Cruz G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
3.0

Customer did not leave a comment.

Alisha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

The staff were very helpful and very supportive.

Elizabeth E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danta M. 
Rating:
5.0

Nothing, it was great

Christie Herring H. 
Rating:
5.0

The customer service is always very good and the guys are always friendly and polite. If they are a little busy with other customers, they apologize for the wait and work on getting to the next customer as soon as a possible.

Ingrid A. 
Rating:
5.0

Customer did not leave a comment.

ARISABETH C. 
Rating:
4.0

Customer did not leave a comment.

Brenden O. 
Rating:
5.0

This is the best UHaul ever. The staff are always knowledgeable and kind. This is the place to go if you need ro haul, tow, or move.

Robin B. 
Rating:
5.0

Cargo van inside very worth smell. Looks like fish smells.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Widyawan Y. 
Rating:
5.0

Great customer service. Everyone was professional and friendly.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

Kathy R.  |  Overall Experience 
Rating:
5.0

Everything went great and the movers were fantastic. My only issue is that it's hard to get a real person on the phone, but when you can they are very helpful. My U-box was going from Hawaii to California, so a lot could have gone wrong, but it arrived earlier than expected. I had furniture and art, so I was nervous, but it went better than expected. Make sure to pack carefully!

cynthia F. 
Rating:
5.0

Service was excellent (which is not common these days). I would highly recommend the Pomona location (near Garey and Arrow)

maurice K. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Guy help me was on top of his job handle my needs with excellent service and return was easy and guy was helpful and fast thanks to all that help me ! U guys rocks

ANDREW S. 
Rating:
3.0

Customer did not leave a comment.

Elvin R. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
5.0

Everyone was very nice and helpful.

mary a.  |  Overall Experience 
Rating:
5.0

Everything went smoothly. Everyone was very nice and smiling. Very accommodating. From picking up the truck and including the movers were just awesome.

mary a.  |  First Impressions 
Rating:
5.0

The door is hard to shut, needs a bit repair and maintenance from U-Haul

Yu S. 
Rating:
5.0

Very good customer service

Monica R. 
Rating:
2.0

The reason I'm giving Ihaul a low rating is due to the fact that I was overcharged on my reservation. I reserved my 6x12 trailer for two days but I brought it back in 1 day and the U-Haul Rep on site told me I would only be charged for one day but they failed to honor what he promised. I was was charged for the two days. So therefore I would not recommend this site to anyone. Thank you Humberto Billy Muniz

Billy M. 
Rating:
5.0

Customer did not leave a comment.

grace B. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

I had to wait for my hitch install, and there were a few people in front of me who got picked up, and the team saw i was waiting and prioritized my install.

Colson K. 
Rating:
5.0

CoreyJennings was fantastic You need more of him...lol

LESLIE C.  |  First Impressions 
Rating:
5.0

I love U-Haul.

Ruth G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA A.  |  Overall Experience 
Rating:
5.0

I really think them for let us use the truck thank you so much

CASSANDRA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juanita r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juanita R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline D.  |  First Impressions 
Rating:
4.0

Just no lights in my unit other than that was solid

Nicholas H.  |  Overall Experience 
Rating:
3.0

David the manager was such great help. He was professional and courteous.

emiliano h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PAUL W.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help us and make sure we had everything we needed. I had a great experience there after having such a horrible day. They made it a lot better. I am grateful for their help and positive attitude. Thank you for hiring them. Also, everything was so clean and kept. I will always recommend UHAUL.

Janet R.  |  First Impressions 
Rating:
5.0

Friendly and respectful

Hector V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

candace s.  |  Overall Experience 
Rating:
4.0

It was a good experience and will Use the service again.ThankYou.

Diana J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda r.  |  First Impressions 
Rating:
5.0

I really like uhaul

Reyna Q.  |  First Impressions 
Rating:
4.0

Great place for secure storage. The premises are usually kept clean, but I have been in before and seen some debris, sometimes a food wrapper here or there, and other small details. I used the bathroom once and that was very clean. No issues with communication or staff. I would recommend this facility for convenient storage.

Jacob R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANEESAH A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erin c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AGAPITO M.  |  Overall Experience 
Rating:
5.0

David Sahagun’s U-Haul team is the best we have ever worked with in over 40 years, across several states. First rate people all around.

Robert G.  |  Overall Experience 
Rating:
5.0

David the manager of the Pomona store on n Garey. Is an asset to your company!! Very professional & extremely helpful & friendly! He deserves some sort of bonus or recognition

MARY H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lydia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy J.  |  Overall Experience 
Rating:
5.0

They went above and beyond.I’ve never been to storage facility and it a truck rental place. Where they treat you so well. They do their job correctly they care about their customers. Excellent. I appreciate them so much.

Michelle A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya C.  |  First Impressions 
Rating:
5.0

everyone is so helpful especially manager

walter c.  |  First Impressions 
Rating:
5.0

The boss helped me out more than anybody ever has

michael l.  |  Overall Experience 
Rating:
5.0

Facility was clean had. I had no problems getting in and out. Onto no longer need the storage check out was easy also the staff are really professional and friendly. Thank you for everything

NANCY J.  |  Overall Experience 
Rating:
3.0

The staff were very helpful. I didn't wait around. They were accommodating and flexible. When a mobile storage unit was too big, they didn't hesitate to find a stationary storage that was the right size. My one issue was with what I am assuming is an automated letter. In October the rewards credit card I had on file at U-Haul for a monthly automatic payment was switched from one bank to another, well ahead of the expiration date. Instead of a letter or email saying, hey your card declined, could you call us with a new card, I get a letter DEMANDING payment or my storage unit will be locked and legal action taken. After paying regularly for months, I don't think that kind of letter is appropriate. The tone of the letter was threatening. Not a good experience. I'm assuming this was from the local manager. So, I won't be using u-haul storage at Garey Ave. again.

Richard B.  |  Overall Experience 
Rating:
5.0

Thank you

Mark H.  |  Overall Experience 
Rating:
5.0

Thank you

Mark H.  |  First Impressions 
Rating:
5.0

Need later hour for those working. But I love u haul services. Customer representative Chico was excellent and provided quality service. He deserves a raise! Lol

Maria B.  |  First Impressions 
Rating:
5.0

Access hours were only until 7:00pm. 9 or 10:00 closing time for access would've been much better. Some places are 24hr, but that may pose a security issue. Perhaps something worth researching? Biggest complaints versus competing storage facilities are low ceilings delimiting my overall storage volume and no in-unit lighting.

CAMERON F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mark B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

donald z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taneisa C.  |  Overall Experience 
Rating:
3.0

I moved out on Friday so the guy gives me a receipt and it says my move out date is on 1/15/2023 so that’s wrong can you please fix that I don’t want any surprises I moved out Friday December 16 2022

Rosa B.  |  Overall Experience 
Rating:
1.0

I had several concerns regarding homeless individuals living in some of the units. When I expressed my concerns, I was told that no units were rented to homeless. This was despite that I had personally seen them. As a result, I terminated my rental at U-Haul.

CAROLYN L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gary m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taneisa C.  |  First Impressions 
Rating:
5.0

Over the past 1.5 years we have used the services of UHaul and I must say the staff was always helpful and friendly.

Mike M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lakaysha B.  |  Overall Experience 
Rating:
4.0

The move in process was so easy, much easier than other places I’ve used. I had rented a U-Haul one way truck and took advantage of the first month free rent and I appreciate that it is truly free and no fees. Thank you!

Tami M.  |  First Impressions 
Rating:
4.0

My only problem was a one time break-in on the facility.My unit along with others were broken into. The unit was repaired,and no other problems. I, m on a fixed income and cannot continue to pay the rental amount.

Olivia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa F.  |  Overall Experience 
Rating:
2.0

1. My unit was damaged by a vehicle still don't know the truth why? 2. I was assulted by a woman customer for wanting to use the bathroom woman was very territorial over bathroom. 3. Black males were approaching me at my storage unit asking if I had anything to throw away 4. Homeless People were hanging out at storage property leaving trash 5. UHUAL Truck I rented for move out had some issues no water for windshield wipers to clean dirty windows, all windows were dirty, interior of truck was dirty had to clean windows and interior, A/C unit not working properly. 6. Please check billing- truck rate 19.95, Safe Move 14.00, Miles used 74.4 @1.09 returned with same gas amount. My bank account is still showing $157.27 deduction.

Rosemary J.  |  Overall Experience 
Rating:
3.0

I just don’t like I couldn’t access my storage after 7pm on Saturday

Alicia C.  |  Overall Experience 
Rating:
5.0

I'M SO HAPPY ALL THE EMPLOYEES WERE SO HELPFUL BECAUSE THEY TAKE THE TIME TO MAKE YOU AT HOME AND THEY, WALK THE EXTRA MILE TO HELP YOU. THANKYOU AND GOD BLESS YOU ALL.

Jose N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna n.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Zaleka T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracy J.  |  First Impressions 
Rating:
5.0

Very nice fast less than 10mins wait!!! Everyone was social able

GLYNESHA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Savana M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian R.  |  Overall Experience 
Rating:
2.0

They gave us the wrong address for our storage unit and sent us to the wrong location

Reilly F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cheryl t.  |  Overall Experience 
Rating:
5.0

REALLY AFFORDABLE AND SAFE

ANTHONY N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deonna C.  |  Overall Experience 
Rating:
5.0

Excelente servicio

Jose A.  |  Overall Experience 
Rating:
5.0

Jose was knowledgeable and helpful! All of the other outside staff were also friendly and helpful! Thanks for all of your help!

Kayla L.  |  First Impressions 
Rating:
4.0

Todo bien gracias por el servicio

sonia a.  |  Overall Experience 
Rating:
2.0

Never moved in this spot was hot dirty and doors hinges were messed up

Justin H.  |  Online Move In 
Rating:
5.0

Good experience just wondering why the did not have information over the phone about storage prices

Maria B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kris N.  |  Overall Experience 
Rating:
1.0

The manager booked our storage unit and we had the contract, but favoring the other client who didn't have a contract

daniel v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier C.  |  Overall Experience 
Rating:
3.0

Customer service was good. I do wish the hours for access matched the website, which are listed as 5 AM - 10 PM. I even called to confirm and was told that the main store closes at 7 PM, but access card or pin # I would be able to go into the storage section until 10 PM. I went today at 6:30 PM and they warned they would be closing at 7 PM. Other than this, I've had a great experience going to this location. Staff is helpful. No complaints.

Deonna C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janet J.  |  Overall Experience 
Rating:
5.0

Over the past year the staff was alway polite and helpful.

Peggy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

richard c.  |  Overall Experience 
Rating:
5.0

This is a good location, centrally located in Pomona. David and the other staff are helpful and courteous. The only downside is all the homeless hanging around the facility. I had to constantly keep my head on a swivel to keep aware of my surroundings. I would definitely use U Haul and this location again.

stephen a.  |  Overall Experience 
Rating:
5.0

Great experience

Mason M.  |  First Impressions 
Rating:
5.0

The manager David and his staff were always professional, helpful and courteous. They were willing to go the extra mile to insure all my needs were taken care of. Thank you David and staff.

RALPH F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L.  |  Overall Experience 
Rating:
5.0

Tony is the best, everything is clean and nice.

Shadi A.  |  Overall Experience 
Rating:
4.0

Your assistant manager was fast, polite, kept me informed and walked me through. Thank you for helping me.

Michael R.  |  First Impressions 
Rating:
5.0

Prob one of the most amazing staff and professionals to rent from. David and his staff kept me informed and hoped me every step of my stay thank you all

MARKAY L.  |  Overall Experience 
Rating:
5.0

All the staff were wonderful and so polite. David the manager was unbelievable. I serve in the military and I’m always being sent out of the country for training or on temporary assignments and can’t always make my payments on time. David would waive my late fees and even gave me his personal cell number so I can make my payments directly with him. I was just recently deployed to Ukraine and he made sure my unit was closed out and sent me a message letting me know it was done. My overall experience with him and all the staff was impeccable and well worth every dime I spent.

ROSE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ermal W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Manuel A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MONTGOMERY ISAIA S.  |  First Impressions 
Rating:
5.0

Thank you holt ave. team you are awesome.

Ana C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edward M.  |  First Impressions 
Rating:
5.0

The representative at the location I use was helpful and friendly

Jef T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Manuel A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon L.  |  Online Move In 
Rating:
5.0

Love working with U-Box, and U-Haul staff across country twice.

Regina R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judy l.  |  Overall Experience 
Rating:
2.0

The unit 1135 that was rented to me has a huge piece of drywall missing giving access to my belongings from the adjacent storage unit . I would like to be compensated for this lack of security on your part .

Robert S.  |  First Impressions 
Rating:
5.0

You've always been very friendly and helpful, whenever I need to rent a truck or anything I've need I'd a good customer service

Araceli L.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful and professional I have never used public storage before and I was a little apprehensive about the whole thing. My unit is convenient and very fairly priced. I am very happy I chose Garey Rental and Storage

Patricia V.  |  First Impressions 
Rating:
5.0

The manager was very professional and friendly.

stephen a.  |  First Impressions 
Rating:
5.0

Tony is the best, :)

Shadi A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas V.  |  Overall Experience 
Rating:
5.0

I would recommend this location highly. Everyone was very helpful and the location was always clean. It would have been nice if there had of been a way to have the lights stay while I was in my unit.

DOLLY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SELESTINO S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONIA J.  |  Overall Experience 
Rating:
1.0

Firstly staff must learn to write clients names correctly! My first name is Jonathan but not Jonathon as is displayed here! I am disabled senile customer in a wheelchair Secondly, The Behavior of a staff member at the N Garey location named Karl was insolent n displayed gross insurbodination n should be removed from performing such essential customer services like that for U-Haul Customers! N should be terminated immediately To me his behavior poses a great liability to the company! Thirdly, I rented the U-Haul truck one way from Bakersfield California to Montclair San Bernardino County n to be dropped off at the North Garey location in Pomona n qualify for a month’s free storage facility at the same location After a lot of unnecessary wrangling with Karl the truck was dropped off I arrived home n noticed that my American Express Card was charged $65.00 I called U/Haul to find out what the charges of $65.00 was for? Initially I was told it was for gas! Attempt was made the day before with the tank fully filled n Karl rejected the drop off! What is the charge of $65.00 for? This case is filed for dispute Slready my credit card had been charged $181.00 plus for the trip Bakerfield to Montclair California Please stop charging my credit card unnecessary because it is In your possession I will prefer monthly bills sent to me for settlement I am very disappointed in U/Haul n will never refer anyone to u! Jonathan Joe Simons dated 20/31/2021

Jonathan S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Henri P.  |  Overall Experience 
Rating:
5.0

This place was great! Always super clean. The manager David is so helpful and kind! I Would recommend this location to everyone!!!

Anthony D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harminder K.  |  Online Move In 
Rating:
4.0

For questions number 1 and 5 I answered both no. It was really half yes and no for both questions. Answer 1 the facility felt secure however by storage row never turned on. Luckily there was natural light from the window. Answer 5 although, facility was clean the storage area, restroom, lobby and indoor painting the lighting in my storage area wasn't working.

Rosaura C.  |  Overall Experience 
Rating:
1.0

I reserved 2 10x10 units over the phone, and when I arrived they had only reserved one of them. I was forced to use a different storage company to store the rest of my inventory.

August J.  |  First Impressions 
Rating:
5.0

Thank you

JOSEPH L.  |  First Impressions 
Rating:
5.0

Everything went well, the staff were helpful and there was more than enough space to move in and out of the unit. Excellent

Dewayne B.  |  Overall Experience 
Rating:
4.0

Very satisfied with everything

Maria D.  |  First Impressions 
Rating:
5.0

I like how they treat you

Sara H.  |  First Impressions 
Rating:
5.0

Thank you to David always helping me out. Appreciated

Raquel G.  |  Overall Experience 
Rating:
3.0

Some of the staff were good to work with, others less so. They didn't have the unit I'd reserved ready when i arrived, so gave me another unit. All the units were dark and small, and the hours aren't convenient. While some of the staff is friendly, the one who rented me a van had a sticker that said "owner" on his nametag and was the least helpful and competent of the staff.

Joe M.  |  Overall Experience 
Rating:
5.0

The manager David was very helpful and courteous to customers like myself. Great customer service, respectful and helpful. Thanks David your the best.

Rosemary J.  |  First Impressions 
Rating:
3.0

1st month free is not true, even though the representative specifically stated i qualified for it, accesse hours state until 10 pm but that is also false Information. Facility closes at 7 pm, drive up access is also false information.

Alexis a.  |  First Impressions 
Rating:
5.0

Excellent! Even helped us jump start one of our cars when it couldn’t start. Highly recommend this U-Haul location. David and Dennis were very helpful.

Nnaji I.  |  Overall Experience 
Rating:
3.0

I cleared my storage on the 3rd of August. Spoke to an employee and informed him we moved out of our space. He said take pictures and they'll take care of the rest. They didn't close out my space and I was sent a upcoming payment notice. It took 45 minutes on the phone to resolve their mostake.

Nicholas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise S.  |  Overall Experience 
Rating:
2.0

My unit had ants, i was once locked inside the facility for over an hour because they locked up early and no one bothered to check if anyone was still there not to mention that there is no way to reach the actual facility by phone when you call the listed number it gives you the 800 number and you can be on hold indefinitely, and the parking lot is always covered in broken glass and litter. It is poorly managed but the staff was always friendly just not very helpful. I had an outdoor unit and 2 uboxes there. I requested access to my 2 uboxes and was told to deal directly with the GM, i gave 2 days notice and the boxes weren’t put out until 1 pm and i wasted money and time renting a trailer and when i came to get a couple essentials with my car they had put the units away even though i let the GM know i would be back before close to access them. This location is a mess.

Meaghan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONIA J.  |  First Impressions 
Rating:
3.0

Demasiado roedores en las Instalaciones

Julieta V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delores G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Armando G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlos G.  |  Overall Experience 
Rating:
2.0

I had to throw away some items that got mildew on them from the unit's floor. The lights didn't stay on continuously.; only when someone walked up and down the aisle. The location was a poorly planned facility. I'm relieved to be rout of that facility.

Karla B.  |  Overall Experience 
Rating:
2.0

I had to throw some items away; due to problems with the floors in my unit. I was disappointed that the Pomona CA facility didn't stay open until 10 pm. I couldn't get helpers to move items out due to the time they closed the building. There were no ramps for the units upstairs.

Karla B.  |  First Impressions 
Rating:
5.0

Nothing but high marks for this Uhaul

richard w.  |  Overall Experience 
Rating:
5.0

I am so sad to move out from this storage facility to another one this was the best storage and the stuff.

Zaheen S.  |  Overall Experience 
Rating:
5.0

David, behind the desk, made my interaction with this particular U-Haul a very satisfying experience. He went out of his way to help us and I have used this U-Haul many times in the past and will continue to do so.

Lenard T.  |  Overall Experience 
Rating:
5.0

Super easy sign up and move in. No hassle, no problems.

K Scott H.  |  Online Move In 
Rating:
5.0

David was super nice and helpful! He answered all my questions and made the experience easy.

Anthony D.  |  First Impressions 
Rating:
5.0

Thank you

Mohammed A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie B.  |  First Impressions 
Rating:
4.0

David, the General Manager very helpful and kind, willing to assist as needed. My unit was damaged during a beak in, appreciate the assistance with this matter.

Nina E.  |  Overall Experience 
Rating:
3.0

I didn't like the fact that the price was not updated. It was more costly

MAURICIO R.  |  First Impressions 
Rating:
5.0

Staff went out of their way to make sure I was pleased with my purchase and long-time stay.

Lenard T.  |  First Impressions 
Rating:
5.0

Helpful and responsive team

Robert L.  |  First Impressions 
Rating:
5.0

Glad it’s done

LORA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula b.  |  Overall Experience 
Rating:
4.0

Floor staff were very helpful and willing to help work.

Dewayne B.  |  First Impressions 
Rating:
5.0

The Manager was very helpful and nice.

Maria E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delores G.  |  First Impressions 
Rating:
5.0

Staff very helpfull

FRANCISCO T.  |  Overall Experience 
Rating:
5.0

If you can correct the spelling of my first name. Your paper work show--OLIVA. My last name is incorrect also.The correct spelling of my full name. Olivia Pollard

Olivia P.  |  First Impressions 
Rating:
4.0

Chose above average because when I called the number for the facility, I would get a call center and they were never able to transfer me to the actual store. They would always say they’ll send a message to call me back. They would never call me back. Only time they did was when I’d pay my rent late since no one could help with changing my due date or extend the due date to avoid the late fees. So I paid the $27 late fee every month for almost a year. Other than that, I love this facility and the staff! Call center needs some customer service training and more access to assist with accounts tho...

Emily R.  |  Overall Experience 
Rating:
5.0

Excellent service.

Ruth G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  First Impressions 
Rating:
5.0

David was very nice helpful and knowledgeable

Ernestina C.  |  Overall Experience 
Rating:
3.0

There was diabetic hypodermic tips in our unit from a previous renter. All they said when I brought them to the front desk was, "Thank you." Come on, there were needles left in there from someone else.

Joseph S.  |  Overall Experience 
Rating:
5.0

Great Staff and Outstanding Management David and Jesus is awesome! I highly recommend!!!

Kenneth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerson S.  |  First Impressions 
Rating:
4.0

The light above my unit was never working.

NADINE B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jeffery F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cassandra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebekah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Azucena M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Radon R.  |  Overall Experience 
Rating:
5.0

The mgr (David) and his staff are most helpful, especially in the context of college students needing support during all the unexpected move-out and move-in variations withto covid. They are very customer focused, which is hard to find these days. The only request would be to have the local number posted and more available. The 800 number helps with most basic scheduling, but when I as a customer need something more specific and need to talk with the local office, it was impossible to find a phone number that I could call directly. I do appreciate how the mgr responded to my requests, but it would be perfect if local office numbers were more accessible.

Nathaniel B.  |  Overall Experience 
Rating:
5.0

Keep up the good job!!!

ALEJANDRO G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April C.  |  Overall Experience 
Rating:
2.0

I came in advance to get a storage for a friend. I explained everything to the salesman. I even got the key. The day my friend went to move in, they were told that they didn't have a unit, so they somewhere,and I canceled the unit

cynthia B.  |  Overall Experience 
Rating:
5.0

Good management

Christopher R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammed A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saul O.  |  Overall Experience 
Rating:
5.0

Honestly she was amazing went above and beyond loved working with her she’s had bar far the best amazing customer service

Bianca G.  |  First Impressions 
Rating:
2.0

From the moment we got the Storage Unit it should have been 1 month free. Instead it was charged and we got emails, phone, and text alerts saying we owed a bill. We went to storage unit but not even a week after just getting the storage unit we had not slip and lock on our storage unit! Unacceptable.. We go into office to the very people who just gave us the unit and they remember us and so they didn't have answers as to why it happened and how it was someone else fault and no ownership taken. Very bad experience with this process!

Khori B.  |  Overall Experience 
Rating:
5.0

This is my second time renting from this facility, the staff is so helpful and friendly. I love their indoor facility with climate control, main reason why I choose them over other storage facilities. They also give you the first months rent free and if you ever need to upsize Or down size they have a great selection to do so.

Frania G.  |  First Impressions 
Rating:
4.0

I brought a friend to help me move my things and he said hes never been in a storage place like that He found it to be very clean and secure. Thank you!

LORI LYNN N.  |  Overall Experience 
Rating:
5.0

NA

Edmundo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina O.  |  First Impressions 
Rating:
5.0

Friendly staff. Always helpful. Secure and clean.

MARTHA M.  |  Overall Experience 
Rating:
5.0

The staff was very kind and helpful. I highly recommend this location.

April C.  |  First Impressions 
Rating:
5.0

Awesome

David R.  |  Overall Experience 
Rating:
5.0

Great experience. I would definitely recommend them.

Sheilah T.  |  Overall Experience 
Rating:
5.0

Great Service! Very professional, knowledgeable, organized and on time! They were able to correct shipment mis-information from general office. Pleasant and calm especially when I’m tired n rushing.

Margaret C.  |  Overall Experience 
Rating:
5.0

Thank you again Jesus and Issac @ the Pomona in California off Garey Ave

Angelina T.  |  Overall Experience 
Rating:
5.0

Manager/Owner was extremely helpful. We travel for business selling semi precious jewelry at special events such as County fairs and we recognize and appreciate excellent customer service.

JOHN G.  |  First Impressions 
Rating:
5.0

Everyone at Uhaul was very helpful and storage unit clean and secure. The young man helping me with my storage unit rental was professional and thorough. A good experience all around.

Lorraine m.  |  First Impressions 
Rating:
5.0

Yes, very nice. Very very nice. Twice as nice. Make that three times as nice. How many nices is that? I lost count, but its still pretty nice.

Shadi A.  |  First Impressions 
Rating:
1.0

Very very bad bugs there like a lot I had to throw alot of my personal belongings away due to the bugs

Angela D.  |  Overall Experience 
Rating:
5.0

Very good Tony help me a lot.

Rosie V.  |  First Impressions 
Rating:
5.0

very busy, but still staff was helpful and very polite

Salina a.  |  Overall Experience 
Rating:
5.0

After all my problem , I found a wonerderful manager who helped me so much.

Mary Kay B.  |  Overall Experience 
Rating:
5.0

all good

Art D.  |  First Impressions 
Rating:
5.0

the customer service was great. They took the time to explain in detail how things work and gave me the best price. I will continue to do business with them.

Teddy G.  |  First Impressions 
Rating:
5.0

I never have no problems !!

ALEJANDRO G.  |  First Impressions 
Rating:
5.0

They were nice an helpful. U haul kept sending to uhauls not close to the address I was going too. Plus i need a copy of my bill Thank you

Mary Kay B.  |  First Impressions 
Rating:
5.0

great service, nice people

Kristina H.  |  First Impressions 
Rating:
5.0

Thank you! The transition from another U-Haul facility in Riverside Ca to yours was an easy one! I had a storage with you for 2 years and my unit was clean.....no visible animal dropping at all!thanks

Anna N.  |  Overall Experience 
Rating:
5.0

Ira was extremely helpful and answered all of our questions. This is by far the best experience I've ever had with a moving company. Would definitely recommend to anyone.

Lucas H.  |  First Impressions 
Rating:
5.0

Excellent customer service! Thanks!

Eric W.  |  Overall Experience 
Rating:
5.0

Good people ,good service !

ALEJANDRO G.  |  Overall Experience 
Rating:
5.0

My move from Michigan to California went stress free. The delivery guys that U-Haul arranged at California were also awesome. This is one of the cheapest and best quality long distance move.

Prashant t.  |  Overall Experience 
Rating:
5.0

Marco's crew is always professional, knowledgeable, and helpful. Even with Marco not their, David is handling business!!! Sincerly, Nancy Reyes Frequent User

NANCY R.  |  Overall Experience 
Rating:
5.0

All staff are courteous and friendly. I have always had a very positive experience and feel well taken care of.

Beth W.  |  First Impressions 
Rating:
1.0

Very poorly designed center All large units were in back of facility VERY tight corners to get to unit & low unit door heights -Our 2 couches were ruined to getting to the unit

Johnny V.  |  Overall Experience 
Rating:
5.0

Great help

FRANKIE O.  |  Reservation 
Rating:
5.0

I received superior customer service for my rental space at U-Haul Moving & Storage at Garey Ave from both Marco (checkin) and Joshua (check-out). Even though lines were long, the service was quick.

mitchell s.  |  Overall Experience 
Rating:
5.0

David was amazing , very kind patient and helpful he was just great

erin r.  |  Reservation 
Rating:
4.0

Unit had not been swept but otherwise fine. A mistake on the contract was caught but did not get a full copy of the revision until I asked. This seemed a bit odd to me. Otherwise, it was great

charlene a.  |  Overall Experience 
Rating:
4.0

no comment

justo g.  |  Overall Experience 
Rating:
5.0

Very nice employees and helpful

JULIANNA M.  |  Overall Experience 
Rating:
5.0

It was convenient and accessible when I needed it

Mark P.  |  Overall Experience 
Rating:
4.0

Thanks for everything God bless

SHAMEICA L.  |  Overall Experience 
Rating:
5.0

There was one employee that I had to deal with several times (Angel). He was unwilling to help with even the most basic tasks. He wouldn't even help me find my unit. Otherwise my experience was great!

Jesse H.  |  Overall Experience 
No reviews have been submitted for this location.

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